Job Summary:

Are you ready to lead an innovative team at the forefront of data-driven advancement? Help us achieve our mission to provide affordable legal access and identity protection for all, through the interface of leading-edge technology!

As a hands-on leader of our data engineering team, you will drive initiatives for our data platform, pipeline, and data warehouse with predictive analytics and machine learning modeling. The ideal candidate should have technical experience gathering business requirements, prioritizing and setting predictive data analytics and data modeling roadmaps, delivering results through machine learning projects and applications to grow member subscriptions in order to provide a better engagement experience, and improving conversion rates and preventing churns.

The data engineering team is a central part of our software engineering department at PPLSI (aka LegalShield). The engineering organization is the cornerstone of all technology and product focused developments for the company. We are a diverse and skillful team encompassing software engineering, product development, data engineering, and quality assurance for the company. Together we work to create, preserve, and improve well-functioning, well-designed, multi-platform systems and products for both internal and external customers. If you thrive in a collaborative environment of talented, supportive, results-driven, and customer-focused teammates, this is the place for you!

Join us and harness the power of data to unlock new insights and drive customer success.

Responsibilities:

• Build and maintain a data-informed growth strategy and corresponding roadmap in alignment with organizational goals and industry best practices
• Propose innovative data solutions to directly impact our current and future customers; identify new data that we could invest in to bring data solutions to our business; define and execute the plans to acquire, prepare, analyze, and develop value-adding data solutions, in conjunction with Product, Engineering, Operations, Finance, and Marketing departments
• Cultivate healthy relationships with internal stakeholders, effectively communicating the value of data engineering initiatives and driving alignment towards common goals
• Oversee the design, development, and implementation of scalable data pipelines, ETL processes, and data warehouses; ensure the reliability, performance, and security of our data infrastructure, implementing best practices and standards
• Be the primary champion of data-informed decisions and lead the efforts to increase data usage at the company
• Lead by example and promote professional growth in self and team

Qualifications:

• 10+ years progressively responsible experience with a consistent track record of leveraging analytics to drive significant business impact or to develop data/algorithm-based products
• 5+ years of leadership experience, including leading analytics team members and being accountable for data science delivery of a team, and proven management skills including negotiating, leadership, delegation, planning and organization
• Strategic thinker with a track record of driving innovation and delivering business value through data-driven initiatives; demonstrated experience creating data-driven solutions in big data environments
• Expertise in one or more development or advanced analytical tools, such as R, SAS, Python
• Expert level knowledge of advanced analytical model development and construction
• Bachelor’s degree in Data Science, Computer Science, MIS, Mathematics, Statistics, or related fields- preferred; advanced degree- a plus

#LI-Remote

Department:

9310 Engineering

Time Type:

Full time

Commitment to Equal Opportunity

PPLSI conforms to all the laws, statutes, and regulations concerning equal employment opportunities.  We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings.  We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, and basis of disability or any other federal, state or local protected class.  We prohibit retaliation against individuals who bring forth any concerns, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any concerns or otherwise oppose discrimination.

If you require a reasonable accommodation to complete the application process, please contact Human Resources at: humanresources@legalshieldcorp.com.

Job Summary:

Help us achieve our mission to provide affordable legal access and identity protection for all, through the interface of leading-edge technology! The engineering department at PPLSI (aka LegalShield) is the cornerstone of all technology and product focused developments for the company. We are a diverse and skillful team encompassing software engineering, product development, data engineering, and quality assurance for the company. Together we work to create, preserve, and improve well-functioning, well-designed, multi-platform systems and products for both internal and external customers. If you thrive in a collaborative environment of talented, supportive, results-driven, and customer-focused teammates, this is the place for you!

As a hands-on software engineering manager in our backend engineering team, you will bring a track record of having built multiple high-performance, stable systems, and solving complex problems. You have been a pivotal engineering front-runner with a strong sense of intellectual curiosity. You are a significant influencer in your team’s strategy and contribute substantially to team planning. You exercise good judgment, drive for innovation and results, and are a collaborative leader and mentor. You are at ease working in an agile environment with little supervision and embody a passion for continuous improvement and test-driven development.

In this role, you will be joining the Backend Platform team to help lead development of key commerce and payment system initiatives. You will be directly impacting the enrollment and purchasing processes for all prospects. You will be partnering with fellow engineering leaders on the design, scaling and implementation of core microservices that support marketing and finance operations within the organization. Ideal candidates have experience in digital transformation efforts centered around ecommerce.

Responsibilities:

• Perform design reviews for intricate systems within your team and across other engineering teams
• Practice taking a broad view of the platform, influencing software, operations, and planning decisions
• Regularly advise on matters of software performance, scalability, system architecture, and engineering best practices
• Work closely with product/program management, engineering leadership, quality assurance (QA), and design to help bring the best product experience to production; collaborate with partner teams to meet the engineering goals in a unified manner
• Implement new features and functionality in React, Node.js, and .NET as needed
• Manage auditing compliance requirements
• Write unit and automation tests and contribute to our CI/CD (continuous integration/continuous delivery) capabilities
• Lead Scrum ceremonies including planning, grooming, standups
• Share on-call/escalation responsibilities with your team
• Lead by example and promote professional growth in self and team

Qualifications:

• 10+ years of professional programming, software development, and/or software engineering experience
• Bachelor’s degree or higher in Computer Science or related discipline, or equivalent industry experience
• Full-stack experience and an ability to work in React, Node.js, and C#/.NET
• Proficient in delivering and interacting with REST API’s and web services across multiple systems
• 2+ years of leadership experience, ideally of agile software development teams
• Excellent coding, debugging, algorithm design and problem-solving skills
• Effective communication and collaboration skills

#LI-Remote

Department:

9310 Engineering

Time Type:

Full time

Commitment to Equal Opportunity

PPLSI conforms to all the laws, statutes, and regulations concerning equal employment opportunities.  We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings.  We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, and basis of disability or any other federal, state or local protected class.  We prohibit retaliation against individuals who bring forth any concerns, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any concerns or otherwise oppose discrimination.

If you require a reasonable accommodation to complete the application process, please contact Human Resources at: humanresources@legalshieldcorp.com.

Job Summary:

Candidate must reside in Ohio or Oklahoma.

Under moderate supervision, the Business Solutions Implementation Lead is responsible for managing the onboarding of legal plan and identity theft protection benefit programs selected by Top Broker customers/employers. This position is accountable for customer satisfaction and quality execution of stated tasks throughout the process.

Responsibilities:

The Business Solutions Implementation Lead will have the ability to communicate effectively, collaborate with internal and external contacts, meet deadlines, organization and time management, and the ability to maintain autonomy while working on projects and duties.

Performance Outcomes

• Performance Outcome: Implementation Management 

• Onboarding new clients
• Develop implementation schedules and timelines
• Host virtual meetings, preparing meeting agendas and providing meeting minutes
• Consult with brokers and customers on available administrative options, promoting successful alternatives
• Provide frequent status and progress reports through detailed project planning tools
• Prepare employee communication materials and setup group websites/enrollment sites
• Ensure appropriate and accurate system and contractual set-up in PPLSI systems of record
• Participate in sales presentations when necessary
• Review enrollment, payment history, and billing invoices to provide support to brokers and customers
• Review reports to ensure group accounts are up to date 
• Handle inquiries received by phone, fax, email, or mail 

• Handle complex accounts and be able to prioritize 
• Provide support to internal departments regarding group inquiries 
• Build and maintain cooperative and positive relationships with brokers and customers

• Performance Outcome: Customer Support 

• Understand customer demands and expectations and respond in a timely manner, addressing concerns the broker or customer may have
• Lead internal meetings, as needed, to research and address broker or customer concerns
• Answer incoming calls, make outgoing calls to investigate and correct errors  
• Stands as the service point of contact for brokers and clients

• Other duties as assigned by leadership   

Education, Knowledge, and Experience

• College Degree or extensive LegalShield knowledge, Preferred
• 3-5+ years prior experience working in customer service
• Employee Benefits and industry knowledge, Preferred
• Make decisions consistent with vison and strategy of the Implementation Team
• Proficient in Word, Excel, and PowerPoint
• Excellent written and verbal communication skills
• Excellent listening and negotiation abilities
• Adaptable and organized with ability to build rapport with brokers and customers 
• Able to handle multiple deadlines, provide a detailed-oriented, and analytical approach to daily duties and relationship building with a high degree of confidentiality.
• Able to manage a broad scope of tasks and multiple deadlines, while working independently and maintaining a high degree of attention to prioritization, organization, accuracy, and sense of urgency.  
• Requires an individual with a positive professional attitude who can work as a part of a team or individually.
• Able to respond well to change and demonstrate adaptability 
• Critical thinking and problem-solving skills 
• Proactive approach with a passion for service and an ability to thrive in a results driven environment

• Able to work under pressure

Department:

9342 Business Solutions-Broker Services

Time Type:

Full time

Commitment to Equal Opportunity

PPLSI conforms to all the laws, statutes, and regulations concerning equal employment opportunities.  We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings.  We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, and basis of disability or any other federal, state or local protected class.  We prohibit retaliation against individuals who bring forth any concerns, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any concerns or otherwise oppose discrimination.

If you require a reasonable accommodation to complete the application process, please contact Human Resources at: humanresources@legalshieldcorp.com.

Job Summary:

Our mission is to provide affordable legal access and identity protection for all, through the interface of leading-edge technology! We are enabling that mission with a new suite of products built on Flutter, React Native, and React that communicate via REST to dotnet-based microservices running in the cloud.

That is where you come in!

This role is for an experienced and creative front-end Principal Software Engineer, who has thought deeply about the user interface (UI) pipeline from design to storybook to reusable atoms, molecules, etc. that world-class products can be composed from – an engineer who can push the intersection of shared web and mobile development without sacrificing the user experience.

Do you, like us, believe engineering great software requires great minds who are never satisfied with “just make it work”, but who cannot stop until it is elegant AND performant? Are you ready to work for a company with a mission you can believe in, which is also a size that enables you to actually have an impact?

Come join us in the engineering team at PPLSI and make a difference!

The engineering department at PPLSI (aka LegalShield) is the cornerstone of all technology and product focused developments for the company. We are a diverse and skillful team encompassing software engineering, product development, data engineering, and quality assurance for the company. Together we work to create, preserve, and improve well-functioning, well-designed, multi-platform systems and products for both internal and external customers. If you thrive in a collaborative environment of talented, supportive, results-driven, and customer-focused teammates, this is the place for you!

Responsibilities:

• Design and implement UI primitives spanning web and mobile (contributing to internal open-source frameworks)
• Design and implement products used by external customers and service providers
• Display deep passion and understanding of the customer scenarios and needs
• Write reliable and tested code including unit testing and CI/CD (continuous integration/continuous delivery) pipeline contributions
• Engage in ongoing personal study of modern technologies, especially as applicable to quality assurance
• Participate in daily scrums, story creation/sizing/updating
• Track problems, resolutions, and bug fixes throughout testing and create a comprehensive database of defects and successful mitigation techniques
• Communicate clearly and effectively with team members

Qualifications

Required:

• Bachelor’s degree or higher in Engineering, Computer Science, or related field
• 10+ years of relevant work experience
• Experience with Flutter, and other web technologies such as React, HTML, CSS, JavaScript, Node, and related (huge plus if you also have experience migrating to Flutter from React/React-Native)
• Excellent time-management skills and commitment to meet deadlines

Preferred:

• Proficiency in classic, comp-sci data structures – lists, trees, hash tables, etc.
• Proficiency with dotnet (.Net) core framework
• Experience with relational database technology (e.g. MySQL, Postgres, or equivalent)
• Well-rounded experience with multiple operating systems, virtualization technologies, and test environments

#LI-Remote

Department:

9310 Engineering

Time Type:

Full time

Commitment to Equal Opportunity

PPLSI conforms to all the laws, statutes, and regulations concerning equal employment opportunities.  We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings.  We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, and basis of disability or any other federal, state or local protected class.  We prohibit retaliation against individuals who bring forth any concerns, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any concerns or otherwise oppose discrimination.

If you require a reasonable accommodation to complete the application process, please contact Human Resources at: humanresources@legalshieldcorp.com.

Job Summary:

Help us achieve our mission to provide affordable legal access and identity protection for all through the interface of leading-edge technology! The Information Technology (IT) department is a diverse and skillful team encompassing systems engineering, security operations, technical services, and technology operations. Together we create, preserve, and improve well-functioning, well-designed, multi-platform systems and products for internal and external customers.

We are looking for an experienced Technical Services Manager to help supervise our Technical Services team in providing first level support to end-users consisting of corporate office staff, provider law firms, and contract users across the United States and Canada. In this role, you will serve as an IT Specialist that is responsible for providing technical advice, analysis, and guidance on software products, computers, and other peripheral devices, and exercise your leadership skills to oversee daily operations of the Technical Services team while also participating as an active member of the team. Bring your passion for technology, creative problem-solving skills, technical curiosity, professionalism, and exceptional customer service, and use your IT expertise and supervisory abilities to lead by example, organize work, build reports, handle escalations, and help with projects and training.

If you thrive in a collaborative environment of talented, supportive, results-driven, and customer-focused teammates, this is the place for you!

Responsibilities:

• Provide an extraordinary customer service experience; build strong relationships with employees and partners and drive customer satisfaction through support
• Manage and report incoming technical support inquiries; clearly communicate escalated issues to the Desktop team as needed; resolve conflicts and serve as an escalation point for technical support issues; Implement any necessary preventive measures to reduce customer faults and issues
• Oversee day to day operations of the Technical Support Team
• Provide direct supervision of the Technical Support team which will include recruitment, onboarding, one-on-one meetings, evaluations, and disciplinary actions
• Act as a mentor and provide oversight, coaching, and training to Technical Support team on operational procedures and troubleshooting techniques
• Monitor team performance and report on metrics to leadership
• Develop and provide knowledgebase resources for troubleshooting company technology
• Remain up to date on technical support industry news and best practices by participating in educational opportunities, reading professional publications, networking, and participating in professional organizations

Qualifications:

• Bachelor’s degree in Computer Science or related field, or equivalent industry experience
• 6+ years of related professional experience
• 1+ year of people-management experience 
• Customer service focus with demonstrated understanding of the meaning to serve
• Experience with ticket tracking systems and supporting remote users and offices
• Effective interpersonal and listening skills for establishing good working relationships with people of all levels
• Ability to be resourceful, work effectively as a team player, and prioritize and perform multiple tasks with minimal supervision
• Excellent adaptability skills and flexibility in changing situations

#LI-Remote

Department:

9312 Product Information Engineering and Technology

Time Type:

Full time

Commitment to Equal Opportunity

PPLSI conforms to all the laws, statutes, and regulations concerning equal employment opportunities.  We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings.  We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, and basis of disability or any other federal, state or local protected class.  We prohibit retaliation against individuals who bring forth any concerns, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any concerns or otherwise oppose discrimination.

If you require a reasonable accommodation to complete the application process, please contact Human Resources at: humanresources@legalshieldcorp.com.