Department/Unit:

Neonatal ICU-B4

Work Shift:

Night (United States of America)

Hourly Range: $18.36 - $23.78

Seeking Administrative Support Associate (ASA V- HUC)- Neonatal ICU (part time 24 hrs/week NIGHTS). 2 12 hour shifts/week.

Schedule template (all shifts 7p-7:30a):

Week 1: Sunday and Wednesday
Week 2: Monday and Tuesday
Week 3: Friday and Saturday
Week 4: Monday and Tuesday
Week 5: Sunday and Thursday
Week 6: Friday and Saturday

ASA – HUC

Job Posting Summary

The Administrative Support Associate’s V/Health Unit Coordinator (HUC) role is to perform customer service, clerical and reception duties that support the work flow of the unit, nursing station and the delivery of patient care. The clerical activities include ensuring accurate preparation, processing and standardization of the patient record, and utilization of clinical information systems. The customer service duties include effective communication with patients, significant others, and members of the health care team. The ASA V/HUC will be able to meet the needs of all units within the Patient Care Service assigned, as needed. 

Job Description

• Assembles/maintains patient records, filing data, and obtaining reports and data necessary for departmental operations. 
• Greet and assist visitors in a courteous manner.
• Answer phones in a courteous manner.
• Records/relays messages accurately.
• Locates key personnel to direct calls and respond to inquiries.
• Makes appointments, booking rooms as necessary.
• Prepares and distributes outgoing reports via email and inter-departmental mail.
• Maintains department reports.
• Operates office machines, such as photocopier, fax machine, and computer.
• Orders materials, supplies, forms and services, and completes records and reports.
• Utilize clinical and patient information systems to support the delivery of patient care.
• Assist in the implementation of specialized projects.

Minimum Qualifications

• High school diploma or equivalent (GED) with post-high school training or related work experience.  
• Certification with the National Association of Health Unit Coordinators (NAHUC) preferred.
• Minimum of one-year healthcare or clerical experience preferred.
• Must be able to operate basic office equipment (fax, photocopier, calculator) and demonstrate basic computer skills.
• Able to communicate effectively on a wide range of issues with internal and/or external customers, initiate follow-up actions. Able to work with others to accomplish a task or goal, be flexible in work practices, procedures, and/or processes, work efficiently with others to find solutions.
• Ability to be honest, to be punctual, and to perform the job in adherence to the highest standards of ethical conduct as defined by the AMC Code of Conduct. Ability to be accurate in such matters as record-keeping, and to use good judgment when performing the functions of the job or when interacting with others. Ability to accept direction, carry out orders, to work cooperatively with others and to avoid the creation of unnecessary conflict.  Ability to adhere to AMC’s policies, procedures and practices, and to utilize AMC’s problem-solving processes for resolving grievances or disagreements.
• Ability to independently organize and prioritize work to complete assignments in a timely manner and meet established guidelines. Ability to multitask and gather data from appropriate resources.

Thank you for your interest in Albany Medical Center!​

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit:

Practice Administration

Work Shift:

Day (United States of America)

Administrative Coordinator, Albany
Practice Administration

The Administrative Coordinator utilizes collaboration and project management skills to assist with assessment, planning, implementation and evaluation of department activities contributing to the success of the department and promoting the department’s brand.

Job Description

• Serves as a technology resource for the department’s technology systems
• Functions as a Business Analyst and provides advanced and confidential administrative support, project management and financial analytics requiring broad experience, skill and knowledge of Albany Medical Center
• Collaborates with multiple departments and provides high-level project support and analytical services
• Provides project management, implementation and research/data analytic services; communication; financial reporting and analysis; vendor evaluation; information systems; as it relates to the successful implementation of strategic goals and objectives of the department and the organization.
• Requires strong multi-tasking capabilities
• Requires adherence to strict confidentiality guidelines

Job Requirements

• Associates Degree
• Working knowledge of computer-based applications and strong PC/ keyboard skills.
• Preferred Abilities, Knowledge and Skills
• Prior experience in customer service.
• Knowledge of medical terminology.
• Strong attention to detail and demonstrated ability to use sound judgment in decision making.
• Excellent organizational skills with demonstrated time management skills.
• Ability to handle high workload volume with many variables, demonstrating flexibility and adaptability.
• Excellent customer service skills (written and verbal), demonstrating the ability to work effectively and efficiently with a diverse population.
• Ability to work well independently as well as within a team unit.

Salary Range: $19.78/hr - $31.66/hr

Thank you for your interest in Albany Medical Center!​

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit:

Development

Work Shift:

Day (United States of America)

Salary Range: Min. $19.79/hr - Max $33.10/hr

The Administrative Coordinator plays an integral role in the success of programs within Individual Giving and is responsible for assisting the Assistant Vice President and members of the team with executing all tasks related to the administration and management of the programs. As a key member of the office, the Administrative Coordinator will support a diverse team of gift officers and our annual giving program by proving support such as: meeting materials for prospective donors, budget tracking and reconciling of travel and donor-related expenses; scheduling volunteer engagement meetings and producing correspondence; communicating with donors and potential donors, assisting with mailings and planning events, maintaining database for donor and prospect tracking; and organizing receptions, recognition and education-related events.

The Administrative Coordinator will also work closely with Albany Med’s AVP and our Director of Grateful Families and Patients with respect to Clinician Leadership in Philanthropy outreach including our Champion Pin program, facilitating toy donations to the children’s Hospital, and managing our Toy Room. Assists with planning events, lectures, meetings, communications, and stewardship activities.

We are seeking a detail-oriented candidate with project management expertise, customer service experience, and strong time management skills. This position has multiple competing work demands and requires adaptability, well-developed prioritization and organizational skills, and the ability to work independently and within a team.

Specific Responsibilities

• Maintain a level of confidentiality regarding personal and financial information of donors and all work activities designated as confidential.
• Manage the calendar and correspondence for the AVP for Individual Giving, interacting with both internal and external executives and assistants, as well as constituents, to schedule a variety of meetings.
• Assist both the AVP and Director of Grateful Patients and Families with administrative support for the Champion Pin and Clinician Leaders in Philanthropy Programs. This includes managing referrals from clinicians, tracking prospects and contacts, organizing tours, events, lectures, generating program reports, overseeing printed materials.
• Schedule and support the planning of donor visits and/or travel arrangements for the gift officer team, including preparations and follow up activities related to prospect visits and other events at Albany Med or other locations.
• Support solicitation and donor mailings.
• Assist in planning donor or philanthropy program events.
• Prepare and properly format written correspondence, reports, memos, etc.
• Maintain ongoing prospect and financial reports independently and working with database staff.
• Manage cost center budget, travel and expense reports, invoices and reimbursements through WORKDAY.   
• Represent the Foundation at internal and external events, in the community, and among peer professionals in a manner that generates respect and goodwill and contributes to Albany Med’s reputation as a healthcare facility of distinction.
• Maintain current activity in the Raiser’s Edge database.
• Provide administrative assistance across teams and other duties as assigned.

Qualifications

Must possess a minimum of a Bachelor of Arts or Bachelor of Science Degree and a minimum of three to five years’ experience within a professional organization. Strong computer skills are required. Knowledge of Microsoft mail merge is essential. Experience with Raiser’s Edge preferred.Must be highly organized, able to pursue multiple tasks simultaneously and can communicate effectively, both orally and in writing, with a high degree of professionalism and maturity. Must demonstrate the qualities of flexibility, creativity, diplomacy, initiative, organization, and teamwork. This person must be customer service oriented, able to prioritize, work under pressure and meet deadlines.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Occasional evening and weekend work may be required. No travel required outside of the region.

The Administrative Coordinator must possess excellent written and interpersonal communication skills, energy, enthusiasm, creativity, and the ability to work in a team atmosphere. Attention to detail, customer service, organization, and the ability to prioritize are essential. This position requires considerable external visibility and a minimum amount of overtime. Professionalism and diplomacy always is essential.

Thank you for your interest in Albany Medical Center!​

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit:

Physicians Billing

Work Shift:

Day (United States of America)

Salary Range: $18.00 - $21.60

This is a medical billing position for a physicians practice. Providing efficient and timely follow up of delinquent and denied accounts from third party payers is an essential part of this role. This position is responsible for securing revenue for services provided by physicians of Albany Med by competing appeals, phone calls, and account review.

Qualifications:

• High school diploma or GED is required. AAS degree is preferred.
• Customer service experience required
• Experience providing phone-based customer service a plus
• Proficiency in office software including Excel and Word
• Proficiency utilizing payer websites
• Ability to work in a team environment
• Ability to communicate effectively, both verbally and in writing
• Ability to Multi-task and handle a fast-paced work environment
• Demonstrate organizational and interpersonal skills

Essential Duties and Responsibilities:

• Reviews charges and data for accuracy and appeals discrepancies in regards to CPT-4 and ICD-10 codes with Insurance Companies
• Validate and Correct registration and insurance information, notations, correct claim submission
• Researches and interprets information to efficiently reconcile accounts
• Review and understand payer policy guidelines regarding billing
• Follow internal policies and procedures for accurate account review
• Meet expected production and quality standards
• Other related duties as assigned

Extensive on the job training is provided for this role to ensure knowledge and skills are sufficient to perform required duties and responsibilities. Hours for this position will be Monday through Friday, days.

Thank you for your interest in Albany Medical Center!​

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit:

Community Outreach And Medical Education

Work Shift:

Day (United States of America)

Administrative Coordinator
Health Equity Project

The Division of Community Outreach and Medical Education at Albany Medical College (AMC DivCOME) seeks a passionate and qualified individual to provide administrative and program coordination support for the Health Equity Project. The person in this role helps to administer community-based programs including communicating with community partners, coordinating medical student participation, supporting community-based service learning within an academic medical setting, and providing direct assistance to community members and patients.

Essential Duties and Responsibilities

• Assist with implementation of the Health Equity Project (HEP).  This program provides support to community members and patients in addressing healthcare system and social determinant of health-related needs such as accessing health insurance, finding a primary care provider, addressing food insecurity, or arranging medical transportation.
• Train as a Certified Application Counselor with the NYS of Health and complete annual recertification training.  Utilize this training to assist individuals enrolling in health insurance.
• Provide direct assistance to HEP clients and patients at community and clinical sites in Albany.
• Assist with program evaluation and tracking activities.
• Work as part of an interdisciplinary team with medical students, graduate students, physicians, community organization staff, and AMC faculty.
• Oversee medical student activities and scheduling.
• Other duties as assigned.
   

Qualifications

• Bachelor’s degree in public health, social work, health related field or liberal arts.  Master’s degree in a related field preferred but not required.
• Knowledge of medical terminology.
• Professional experience in public health, social work, case management, or healthcare administration.
• Experience working in diverse and/or underserved communities.
• Knowledge of public health and social factors that impact healthcare.
• Excellent written and oral communication skills.
• Ability to organize work effectively, set priorities, and manage time.
• Experience creating reports and training documents.
• Commitment to social justice and equity in healthcare.
• Proficiency with Microsoft programs including Outlook, Teams, Sharepoint, and Excel.
• Strong attention to detail and demonstrated ability to use sound judgment in decision making.
• Excellent organizational skills with demonstrated time management skills.
• Excellent cultural humility, competency and integrity skills demonstrating the ability to work effectively and efficiently with a diverse population.
• Ability to work well independently as well as within a team unit.

Salary Range: $19.79/hr - $33.10/hr

Thank you for your interest in Albany Medical Center!​

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.