Total 9 job vacancies by AccorHotel

As Director of Sales, you will be instrumental in driving revenue growth and enhancing our market presence at the Novotel Sunshine Coast Resort & Sunshine Coast Convention Centre. This pivotal role involves developing effective sales strategies and fostering strong partnerships to maximize profitability.

Key Responsibilities:

• Drive Sales Performance: Develop and implement sales strategies for both the Resort and Convention Centre to capitalize on opportunities and increase profitability.
• Budget Management: Oversee all Sales and Conference & Events budgets, ensuring financial targets are consistently met.
• Collaborate with Marketing: Partner with the Portfolio Marketing Team to execute integrated Sales, Marketing, Loyalty, and digital initiatives effectively.
• Revenue Team Partnership: Work closely with the Revenue team to create targeted action plans by segment, ensuring alignment with revenue goals.
• Team Leadership: Lead and mentor a team of sales professionals, providing regular coaching and strategic guidance.
• Performance Monitoring: Continuously assess sales performance against forecasts and budgets, adjusting strategies as necessary to optimize results.
• Relationship Building: Cultivate and maintain strong relationships with Resort Owners, regional tourism bodies, clients, and key partners.

• Be a trusted advisor to the GM, and partner to ExCom with the ability to see multiple viewpoints and execute agreed plans with empathy and professionalism
• Act as an employee advocate and maintain high ethical standards – ensuring consultation, collaboration and coaching are at the core of how we implement initiatives
• Advise, consult and partner with leadership team regarding workforce planning, succession planning, building leadership capability, performance management and coaching, team building and change management.
• Promote and implement Accor diversity initiatives, ensuring engagement & promotion
• Sensitively manage IR and performance issues within the Hotel
• Lead and mentor a team of passionate T&C professionals

What You’ll Do

Employee Relations

• Foster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations. 
• Work alongside with the function leaders to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the employee in keeping with the company policy and local labour law.
• Be the champion of the processes to ensure that the leaders understand their role in the process as well as the fair treatment of the employees.
• Ensure a hotel handbook is in place and up to date
• Ensure all SOP’s are rolled out and understood
• Ennismore Way is signed for and understood by all
• Grievance process is known by the team and used where appropriate

Employee Engagement and Communications

• Strive to increase employee engagement by promoting a positive work environment where each employee is informed and proactive about the overall business goals.  Ensure the consistent delivery of business and employee information with transparency so that each employee understands how they contribute to the company’s success. 
• Ensure the engagement champions for the hotel/departmental action plans in order to increase employee engagement and improve engagement scores year on year.
• Labour Turnover to be closely monitored and proactive actions taken with regards to trends and suggestions to People & Culture leader as well as Hotel Manager/General Manager.
• Arrange to have fun at work!
• Townhall/communication meetings to be held.

Recruitment

• Ensure the recruitment of new hires are a fit and match for the Mondrian Brand and understand our ethos and vision. Ensure they are introduced into the Company through Mondrian’s specific on-boarding process.
• Actively promote and market the Mondrian brand as an “Employer of Choice” through advertising collateral and presentations.

Learning & Talent Development

• Ensure Departments have adequate Departmental trainers, and these are well utilised to the business’s needs.
• Work with the Learning & Development leader on a 12-month training needs analysis that align with the hotel business plan.
• Ensure all mandatory training is compliant.
• Work with the Exec Com with regards to the needs of the business and suggest on and off job training interventions that will assist in strengthening the skills of the employees.

Compensation & Benefits

• Ensure annual pay increases are budgeted to the market.
• Any Exec Com roles are interviewed, and packages approved by Regional Heads prior to offering.
• All benefits grids are approved on an annual basis with no deviations to grading or benefits given to colleagues to ensure pay parity

Performance Management

• For all supervisory positions have a transparent development programme in place in conjunction with the People & Culture leader as well as Learning & Development.
• Development of direct reports to give them ongoing feedback and development.
• Ensure bi-annual Talent Review process is conducted and associated documentation maintained to the required standard.
• Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans as well as on the job training.
• Development Plans for all High Potential employees in conjunction with the Learning & Development leader.

People & Culture Metrics

Be the champion of the following metrics and hold the other leaders and General Manager to account, give advice and guidance on where improvements can be made:

• Labour Turnover, reflect and guide on high turnover departments with regards to how to reduce it and share findings with the Exec Com.
• Learning & Development Hours
• Mandatory Training – Employee, Onboarding, Departmental Training etc 100% compliant
• Employee Engagement Score (EES) with action plans and follow up.
• Payroll % of revenue
• Internal Promotions & Transfers process
• People & Culture Audit

Employee Marketing

• Exciting and innovative ways of celebrating and communicating what is important to the employees this could include:
  • Town Hall Meetings
  • Virtual Competitions
  • CSR activities
  • Communication through mixed media
  • Organisational updated and PR on why work for Ennismore

Finance  

• The activities and contribution of the role will impact the performance of the hotel. 
• They will act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate.
• They will be required to exercise sound judgment and integrity at all times to ensure confidentiality of protected information.
• Be fiscally competent in budgeting, forecasting including the commentary that goes with the documents/meetings.
• Demonstrate full awareness of hotel budget/P&L and work towards achieving it by minimizing expenses and maximizing revenue through suggestions on the payroll forecasts and hiring plans.

Reporting to the General Manager, being an active member of the Executive Committee, you will work closely with the General Manager and hotel leadership team with main duties that include but are not limited to:

•  Analysing and identifying with rigor financial pressure points and opportunities to maximise efficiencies and flow through

•  Actively contribute to the hotel Executive Committee with input into the successful strategic direction of the hotel

•  Monitoring all financial systems for the Hotel to improve and streamline procedures ensuring compliance

•  Preparing annual budgets, monthly forecasting, Profit and Loss statements, BAS, Payroll Tax and Management reports in accordance with deadlines and legislative requirements

•  Continue supporting the development and growth of an enthusiastic finance team with a commercially astute, accountable and rigorous financial focus.

•  Engage with Department Leaders to develop effective measures and execute proper strategies to enhance departmental profitability and service quality targets

•  Create a team that works together with trust and takes responsibility to meet the goals of the department and the hotel

Overview:

We are seeking a highly skilled and experienced Chief Security to oversee all aspects of security operations within our hotel premises. The ideal candidate will be responsible for implementing security policies and procedures, managing security team, and ensuring the safety and security of guests, employees, and property also hotel environment.

Responsibilities:

• Develop and implement security policies, protocols, and procedures to ensure the safety and security of all guests, employees, and property also hotel environment.
• Oversee and manage a team of security personnel, including hiring, training, scheduling, and performance management.
• Conduct regular security assessments and audits to identify potential vulnerabilities and recommend corrective actions.
• Monitor surveillance systems and respond to security breaches, alarms, and other incidents.
• Coordinate with local law enforcement agencies and emergency services as needed.
• Maintain accurate records and documentation related to security incidents, investigations, and training activities.
• Stay informed about current security trends, threats, and best practices.
• Collaborate with other departments, such as front office and engineering, to ensure a cohesive approach to security across the hotel.
• Maintaining good relationship and communication with local authorities and surrounding guards and building management.

Swissôtel Sydney, part of Accor’s Premium brands, have an exciting opportunity for a highly motivated, driven and ambitious Associate Director of Sales with a focus on the Corporate market to complete our Sales & Marketing Team.  

Reporting to the Commercial Director, the Associate Director of Sales will drive the Corporate sales strategy of the hotel, maximise revenue opportunities and achieve a reputation as a market leader in the industry. 

Responsibilities and duties (but not limited to):

• Develop, maintain and manage strong relationships with key clients to ensure market share growth across the Corporate market
• Work closely with the Commercial Director to achieve corporate rooms revenue and meetings budgets
• Utilise all resources to identify and assess new business opportunities
• Set and deliver strategy in conjunction with the leadership team to ensure annual corporate room night/revenue objects are exceeded
• Implementation of sales call plan to promote the growth of existing accounts
• Conduct famils and appropriate treatment of VIP clients to establish relationships and maximise all sales opportunities 

Please note that this is a Sales and Marketing role

We are a member of Accor, led by industry experts and now a rare opportunity has arisen to join our leadership team as our Commercial Director. This role will take full accountability for the strategic marketing, business development, forecasting, sales, and distribution. You will lead a highly engaged and capable team therefore significant leadership; motivational and empowerment expertise is required along with the ability to engage across a variety of customer dynamics.

As a member of the Executive Committee, and alongside other capable executives, you will be leading and guiding the implementation of the loyalty and marketing strategy, brand development and positioning in highly competitive and evolving market. It will be required that you bring extensive knowledge of the customer group, competitor landscape and are able to translate market insights into a highly compelling end user offering.

Reporting to the General Manager, our Commercial Director is responsible for total revenue including group and transient rooms, group food and beverage, meeting room hire and other revenues, as well as assisting and actively participating in yield management strategies and serves as an advisor to the General Manager on business intelligence. The successful candidate will be driven, proactive, strategic and a self-starter who will endeavor to make their mark and make this role their own.

We are a member of Accor, led by industry experts and now a rare opportunity has arisen to join our leadership team as our Commercial Director. This role will take full accountability for the strategic marketing, business development, forecasting, sales, and distribution. You will lead a highly engaged and capable team therefore significant leadership; motivational and empowerment expertise is required along with the ability to engage across a variety of customer dynamics.

As a member of the Executive Committee, and alongside other capable executives, you will be leading and guiding the implementation of the loyalty and marketing strategy, brand development and positioning in highly competitive and evolving market. It will be required that you bring extensive knowledge of the customer group, competitor landscape and are able to translate market insights into a highly compelling end user offering.

Reporting to the General Manager, our Commercial Director is responsible for total revenue including group and transient rooms, group food and beverage, meeting room hire and other revenues, as well as assisting and actively participating in yield management strategies and serves as an advisor to the General Manager on business intelligence. The successful candidate will be driven, proactive, strategic and a self-starter who will endeavor to make their mark and make this role their own.

To apply for this this sought-after role, you will demonstrate previous experience in a similar position and have an exceptional understanding of the business with a strong focus on business intelligence. You will have excellent personal presentation and presence, refined communication skills, perfection for the smallest of details, proven experience within a luxury establishment, and above all else, pride yourself on ability to build relationships and guest experiences epitomising French elegance, style and sophistication.

The Opportunity 

This position is responsible for securing business for the hotel in all areas. The role will sustain, maximise, yield and grow business from identified segments to meet budgeted revenue. Demonstrate and understand the market conditions of the business unit and develop and implement strategies that will achieve desired outcomes.

Your Time Will Be Valued

• Reviewing and driving monthly activity and account productivity reports and distribute to Head of Department Team on Sales & Marketing performance.
• Assisting in the development of the annual business plan and financial budget; use this as a guide to controlling expenditure during the financial year.
• Assist in the development of the annual business plan and financial budget; use this as a guide to controlling expenditure during the financial year.
• Active involvement with teams and ongoing coaching/mentoring of direct reports to create cohesion and enthusiasm toward a common goal.
• Ensuring the acquisition of major business opportunities.
• Maintaining an effective and innovative Digital Marketing Strategy
• Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, professional and in keeping with the principles of Heartist.
• Act as an Accor ambassador, aiming to enhance the company’s image and market reputation, internally and externally.