Total 11 customer service job vacancies in cambridge cambridgeshire cb2 8bh

Location: Cambridge

Salary: £25,000 per annum (pro-rata)
Duration: 3 Months (with potential for permanent role)
Start Date: ASAP
Hours: Full-time, Monday - Thursday 8:00 AM - 4:45 PM, Friday 8:00 AM - 12:30 PM

About the Role

We are seeking a motivated and proactive Customer Service Administrator to join My North Cambridge dynamic team for an initial fixed-term position of three months. This role offers an exciting opportunity to contribute to their customer service operations while supporting various administrative tasks within the office.

Key Responsibilities

• Order Processing: Efficiently process customer orders and ensure accuracy in documentation.
• Interdepartmental Support: Act as a runner between departments, keeping files and dates updated.
• Email Management: Respond to customer inquiries and emails promptly and professionally.
• Administrative Duties: Assist with general office administration tasks as required.

Qualifications

• Previous experience in a customer service or administrative role is preferred.
• Knowledge of SAP is a significant advantage.
• Strong organisational skills and attention to detail.
• Excellent communication skills, both written and verbal.
• A positive, confident attitude with a proactive approach to tasks.

Why Join My Client ?

This position not only offers competitive pay but also the chance to work in a supportive environment where your contributions are valued. While this is a temporary role, there may be potential for a permanent position in the future.If you are ready to take on this exciting challenge and make an impact within their team, we would love to hear from you!

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Join Our Customer Service Team!

Hours: Monday - Friday office hours
Pay Rate: £11.44 per hour (37.5 hours per week)
Location: St Ives
Holidays: Closed on Christmas Day and Boxing Day
Dress Code: Smart/Casual

Are you passionate about providing top-notch customer service? Do you have a positive attitude and excellent communication skills? We are looking for enthusiastic individuals to join our customer service team!

Responsibilities:

• Handle inbound customer queries
• Process payment plans and up sell products
• Create and manage new and existing customer accounts
• Utilise Five9 phone system and Management program

• Set Hours: Enjoy your weekends off! Work Monday through Friday with no adjustments to working hours.
• Great Work Culture: Be part of a supportive and engaging team environment.
• Treat Days: Enjoy special treat days as part of our employee appreciation.
• Smart/Casual Dress Code: Feel comfortable and look professional.

• Positive Attitude: Bring a friendly and enthusiastic approach to your work.
• Reliability: Must have a reliable means of commuting to and from work as hours are fixed.
• Customer-Focused: Ability to handle customer queries and provide excellent service.
• Tech Savvy: Comfortable using the Five9 phone system and Management program.

If you are ready to take on a fulfilling role in a vibrant work environment, apply today and join our dedicated customer service team!

To apply, please email Alison your CV or give us a call 01733 968453

We look forward to welcoming you to our team

Hours: Monday - Friday office hours
Pay Rate: £11.44 per hour (37.5 hours per week)
Location: St Ives
Holidays: Closed on Christmas Day and Boxing Day
Dress Code: Smart/Casual
Training: No holiday allowed during the first 3 weeks of training

Are you passionate about providing top-notch customer service? Do you have a positive attitude and excellent communication skills? We are looking for enthusiastic individuals to join our customer service team!

Responsibilities:

• Handle inbound customer queries
• Process payment plans and up sell products
• Create and manage new and existing customer accounts
• Utilise Five9 phone system and Management program

• Set Hours: Enjoy your weekends off! Work Monday through Friday with no adjustments to working hours.
• Great Work Culture: Be part of a supportive and engaging team environment.
• Treat Days: Enjoy special treat days as part of our employee appreciation.
• Smart/Casual Dress Code: Feel comfortable and look professional.

• Positive Attitude: Bring a friendly and enthusiastic approach to your work.
• Reliability: Must have a reliable means of commuting to and from work as hours are fixed.
• Customer-Focused: Ability to handle customer queries and provide excellent service.
• Tech Savvy: Comfortable using the Five9 phone system and Management program.

If you are ready to take on a fulfilling role in a vibrant work environment, apply today and join our dedicated customer service team!

To apply, please email Alison your CV or give us a call 01733 968453

We look forward to welcoming you to our team

Brook Street are proud to be working with an established business where Customer Service is at the heart of everything they do. We are seeking motivated and customer-focused individuals to join our clients call centre team as a Customer Service Representative.

You will be the first point of contract for all customers and will be responsible for addressing all queries promptly and professionally in line with the companies values.

Hours: Monday to Friday, Alternative shifts (8am - 4:30pm and 9am to 5:30pm) *Fully office based* NO WEEKENDS!

£11.44ph

Temporary to permanent position

Various start dates available!

Benefits:

• Treat days in the office
• Staff parties and team building
• Progression Opportunities
• No weekend working
• Free parking on site
• Great working environment
• Ongoing Training and Development programmes

Responsibilities:

• Answer and manage a high volume of inbound calls
• Handle customer queries efficiently and professionally
• Have great attention to detail
• Set up payment plans and process payments
• Up sell products to customers and explore other products and services beneficial to the customer
• Create and manage new customer accounts
• Provide excellent customer service and maintain a positive attitude
• Excellent communication and interpersonal skill
• Confident on the telephone and excellent manner

If you are looking for your next career move and customer service is really important to you, than apply now to be considered or get in touch with Brook Street Peterborough to hear more!

Brook Street are proud to be working with an established company in the heart of Peterborough that are on the hunt for a Service Desk Analyst to join their expanding team.

This company offer some of the best benefits on the market as well as a modern, City Centre office!

Hours 9am - 5:30pm (Hybrid, 2-3 days WFH)

City Centre location - Peterborough

Skills & Duties

• You will be responsible for providing front-line support to users within the business on various technical issues and problems relating to hardware, software, and peripherals
• You will be responsible for documenting and resolving service tickets against an SLA
• Be technically minded and have an interest in IT generally. (Experience within the industry not always essential as full training provided, but must have interest in field/hobbies etc)
• Have a can-do, enthusiastic attitude!
• Be able to work under pressure and at pace.
• Have strong active listening
• Possess strong communication skills and customer focused
• Attention to detail and problem-solving experience
• Willingness to learn and develop

Does the above sound like you? If so, in return our client can offer, but not limited too:

• A competitive salary up to £27,000
• On site gym
• 25 days holiday + Bank Holidays
• Hybrid working!
• Employee Assistance Programme
• Executive coaching and mentoring
• Modern and welcoming working environment with free refreshments and snacks!
• Progression and development opportunities
• City parking reimbursement

If you are interested in being shortlisted for the role, please apply now or get in touch with the Peterborough Branch to hear more!

Job Title: - Registered Service Manager - Supported Living
Location: Werrington, Peterborough.
Salary: Starting from £38,000

I am currently working with a leading provider in the care industry, dedicated to delivering high-quality and compassionate care services to individuals and communities. With a commitment to excellence, they are seeking an experienced and dynamic Registered Manager to join their team and play a pivotal role in ensuring the smooth and efficient functioning of our operations.

You will manage a staff team and ensure supervisions, team meetings, work & medication observations, probation and appraisals are all completed in line with KPIs set.

You will ensure that the support delivered to our service users is in line with their agreed care plans, risk assessments, professional guidelines and statutory/legal requirements are met. The safeguarding and well-being of our service users is at the heart of what we do and this needs to be reflected in the support we deliver.

You will be responsible for undertaking assessments of new care packages, attending professional meetings, ensuring all CQC and local authority regulations are met, leading on safeguarding issues/concerns and ensuring all risk assessments are effective and up-to-date. You hold the registration with CQC as the Registered Manager for our supported living services.

You will be required to report to the Group Operations Manager and attend board meetings and senior managers meetings to ensure company developments and improvements are implemented.

With support from within the operations team along with other departments including training, finance, business & HR you will need to be able to work to a varied workload, self-managing your own deadlines and thinking on your feet to problem solve.

This is a fantastic opportunity for someone ready to excel themselves into a new challenge, is full of new ideas and leads from the front.

To be successful within this role you must have held registration with CQC, have your NVQ Level 5 in Leadership & Management and be a driver.

For your hard work and commitment, you will be paid a starting salary of £38,000 to £40,000 per year, have a personalised induction from the tight-knit senior management team, the opportunity to push your career forward and work with an organisation that offers a fantastic benefits package.

CLICK APPLY! TODAY to be considered for this role.

Brook Street Social Care is acting as an Employment Agency in relation to this vacancy.

Brook Street are proud to be working with an established business where Customer Service is at the heart of everything they do. We are seeking motivated and customer-focused individuals to join our clients call centre team as a Customer Service Representative.

You will be the first point of contract for all customers and will be responsible for addressing all queries promptly and professionally in line with the companies values.

Hours: Monday to Friday, Alternative shifts (8am - 4:30pm and 9am to 5:30pm) *Fully office based* NO WEEKENDS!

Up to £12.00 per hour

Temporary to permanent position

Various start dates throughout August, September, and October!

Benefits:

• Treat days in the office
• Progression Opportunities
• No weekend working
• Free parking on site
• Great working environment
• Ongoing Training and Development programmes

Responsibilities:

• Answer and manage a high volume of inbound calls (average 150-200 per day)
• Handle customer queries efficiently and professionally
• Have great attention to detail
• Set up payment plans and process payments
• Up sell products to customers and explore other products and services beneficial to the customer
• Create and manage new customer accounts
• Provide excellent customer service and maintain a positive attitude
• Excellent communication and interpersonal skill
• Confident on the telephone and excellent manner

If you are looking for your next career move and customer service is really important to you, than apply now to be considered or get in touch with Brook Street Peterborough to hear more!

HMRC Customer Service Advisor - Telephony

Location: Edinburgh, EH8 8BH

Working as part of the Customer Service Group within HMRC, the UK's tax, payments, and customs authority, you will be helping to support a vital purpose: to collect the money that pays for the UK's public services and help families and individuals with targeted financial support. 

A number of exciting customer service opportunities have arisen on an ongoing temporary basis, and we are looking for individuals who are passionate about delivering excellent customer service and making a difference. As a Customer Service Advisor, you will be supporting HMRC's customers with their telephone queries and you will play an important role in ensuring customers receive quality guidance and support. You will be working within a fast-paced environment and working to targets, whilst dealing with multiple complex customer queries over the telephone regarding their tax accounts, so we are looking for people who are comfortable with working in this type of role and environment.

This role will be a hybrid working role; however, all applicants must be situated within an hour of a HMRC site location as you will be required to attend the office from time to time and on day 1 for Induction, IT Collection and for any other business needs.

An excellent package is offered, including:

• £13.04 per hour pay rate (equivalent to £25,082 FTE salary)
• Start dates available from June - September 2024 upon successful completion of government screening checks
• Assignment length up to March 2025
• Accrual of up to 34 days paid annual leave pro rata available (inclusive of bank holidays)
• Home-based working with all IT equipment supplied to carry out your role
• Working 37 hours per week, shifts will be Monday to Friday either 8am to 4pm, 9am to 5pm or 10am to 6pm. These shifts will be allocated to you by HMRC and the expectation will be that you are flexible across all shifts.
• Applicants must be able to attend an HMRC office within one of these locations as and when required. - Day 1 collection of IT equipment is a necessity.

Key Responsibilities:

• Your primary role will be to provide a first-rate quality service through inbound telephony calls from customers regarding their tax accounts. You may also be required to undertake administrative work in addition to telephony work via HMRCs Digital Mail Service or work with customers on Web Chat.
• Following guidance, updating HMRC systems and handling customer data sensitively will be key aspects of your role to support the delivery of world-class customer service.
• You will help and support customers with their enquiries over the telephone - giving them more information, pointing them to the right guidance or escalating their enquiry so they are able to get the answers they need to support themselves, their clients, and their businesses.
• You will seek to resolve customer queries at the first point of contact where possible and use your brilliant communication skills to handle sometimes complex but rewarding conversations.

What are we looking for?

• Strong telephony skills and the ability to communicate well with customers on the telephone and via other communication channels such as email and Web Chat where required.
• A can-do attitude and a real passion for supporting people.
• You will be trained on several software packages but being a confident IT user is essential for the role, particularly the use of MS Office packages.
• Whilst this is a home-based role, you must be able to travel to one of the specified HMRC locations as and when required, including to collect and return HMRC
• Candidates applying must be able to pass a DBS check and provide proof of Right to Work in the UK.

Training:

• You will receive 2 weeks of in-house training to ensure you have the best knowledge to carry out your role and you will have a supportive and friendly management structure to support you on a day-to-day basis. Our teams keep in touch using Microsoft Teams and, although you will be working from home, you will feel part of the HMRC wider community and be able to keep in touch with your line manager as well as colleagues joining HMRC at the same time as you.
• Training will be a mixture of self-learning and virtual classroom training on HMRC policies, processes and systems including telephony. You will undertake live listening throughout the training period, and you will have the assistance of a buddy who will be there to support you during the first couple of weeks.

For successful applicants, HMRC may collect and use personal information about you before, during and after your working relationship with us, in accordance with data protection law including the UK General Data Protection Regulation and the Data Protection Act 2018. The types of information may include Information about criminal convictions/allegations and offences.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Job Title:Registered Service Manager - Supported Living
Location:Peterborough.
Salary: Starting from £38,000

I am currently working with a leading provider in the care industry, dedicated to delivering high-quality and compassionate care services to individuals and communities. They are currently recuiting for a RM for their LD Supported Living 11 Bed Service in Peterborough.

You will manage a staff team and ensure supervisions, team meetings, work & medication observations, probation and appraisals are all completed in line with KPIs set.

You will ensure that the support delivered to our service users is in line with their agreed care plans, risk assessments, professional guidelines and statutory/legal requirements are met. The safeguarding and well-being of our service users is at the heart of what we do and this needs to be reflected in the support we deliver.

You will be responsible for undertaking assessments of new care packages, attending professional meetings, ensuring all CQC and local authority regulations are met, leading on safeguarding issues/concerns and ensuring all risk assessments are effective and up-to-date. You hold the registration with CQC as the Registered Manager for our supported living services.

You will be required to report to the Group Operations Manager and attend board meetings and senior managers meetings to ensure company developments and improvements are implemented.

With support from within the operations team along with other departments including training, finance, business & HR you will need to be able to work to a varied workload, self-managing your own deadlines and thinking on your feet to problem solve.

This is a fantastic opportunity for someone ready to excel themselves into a new challenge, is full of new ideas and leads from the front.

To be successful within this role you must have held registration with CQC, have your NVQ Level 5 in Leadership & Management and be a driver.

For your hard work and commitment, you will be paid a starting salary of £38,000 per year, have a personalised induction from the tight-knit senior management team, the opportunity to push your career forward and work with an organisation that offers a fantastic benefits package.

CLICK APPLY! TODAY to be considered for this role.

Join our client in a dynamic role where you'll lead and inspire a team to deliver exceptional customer service across our diverse product range!

Your responsibilities will include driving efficiency, supporting strategic initiatives, and spearheading improvement opportunities. Collaborate on innovative resourcing strategies to foster cost-effective growth while prioritising regulatory compliance and fair customer treatment.

With a focus on people development and performance management, you'll ensure a motivated and engaged team.

Elevate your career and make an impact!

Our client are an award-winning financial services company, providing products and services that help modern families thrive.

The Benefits

Competitive salaries and a generous bonus scheme

25 days paid holiday, plus bank holidays

Three paid days a year to volunteer at a local charity of your choice

Healthcare, life assurance and pension contributions

Training, team building and management development programmes

Enhanced maternity, paternity and adoption leave

Job Details:

• Type: Full-time, 9-Month Fixed Term Contract (FTC), with potential permanent opportunity
• Location: Peterborough
• Salary: Up to £30k

Required Skills & Qualifications:

• Managerial experience in Financial Services or Customer Service operations.
• Experience of Change Management or implementations of large projects/ changes within a business
• Familiarity with Contact Centre Workforce Management (WFM) and telephony technologies.
• Experience in utilising procedures and controls to manage risks, complaints, breaches, and business continuity plans.
• Demonstrated track record of delivering exceptional customer service and setting high standards.
• Excellent communication skills, with a knack for negotiation and facilitating change.
• Strong problem-solving abilities with a proactive approach to issue resolution.
• Effective time management and workload prioritisation skills.
• Experience in team management and development.

If you're excited about this opportunity and have the relevant experience, we invite you to apply by submitting your CV and cover letter. Let's embark on this journey together!

HMRC Customer Service Advisor - Telephony

Location: Edinburgh, EH8 8BH

Working as part of the Customer Service Group within HMRC, the UK's tax, payments, and customs authority, you will be helping to support a vital purpose: to collect the money that pays for the UK's public services and help families and individuals with targeted financial support. 

A number of exciting customer service opportunities have arisen on an ongoing temporary basis, and we are looking for individuals who are passionate about delivering excellent customer service and making a difference. As a Customer Service Advisor, you will be supporting HMRC's customers with their telephone queries and you will play an important role in ensuring customers receive quality guidance and support. You will be working within a fast-paced environment and working to targets, whilst dealing with multiple complex customer queries over the telephone regarding their tax accounts, so we are looking for people who are comfortable with working in this type of role and environment.

This role will be a hybrid working role; however, all applicants must be situated within an hour of a HMRC site location as you will be required to attend the office from time to time and on day 1 for Induction, IT Collection and for any other business needs.

An excellent package is offered, including:

• £13.04 per hour pay rate (equivalent to £25,082 FTE salary)
• Start dates available from June - September 2024 upon successful completion of government screening checks
• Assignment length up to March 2025
• Accrual of up to 34 days paid annual leave pro rata available (inclusive of bank holidays)
• Home-based working with all IT equipment supplied to carry out your role
• Working 37 hours per week, shifts will be Monday to Friday either 8am to 4pm, 9am to 5pm or 10am to 6pm. These shifts will be allocated to you by HMRC and the expectation will be that you are flexible across all shifts.
• Applicants must be able to attend an HMRC office within one of these locations as and when required. - Day 1 collection of IT equipment is a necessity.

Key Responsibilities:

• Your primary role will be to provide a first-rate quality service through inbound telephony calls from customers regarding their tax accounts. You may also be required to undertake administrative work in addition to telephony work via HMRCs Digital Mail Service or work with customers on Web Chat.
• Following guidance, updating HMRC systems and handling customer data sensitively will be key aspects of your role to support the delivery of world-class customer service.
• You will help and support customers with their enquiries over the telephone - giving them more information, pointing them to the right guidance or escalating their enquiry so they are able to get the answers they need to support themselves, their clients, and their businesses.
• You will seek to resolve customer queries at the first point of contact where possible and use your brilliant communication skills to handle sometimes complex but rewarding conversations.

What are we looking for?

• Strong telephony skills and the ability to communicate well with customers on the telephone and via other communication channels such as email and Web Chat where required.
• A can-do attitude and a real passion for supporting people.
• You will be trained on several software packages but being a confident IT user is essential for the role, particularly the use of MS Office packages.
• Whilst this is a home-based role, you must be able to travel to one of the specified HMRC locations as and when required, including to collect and return HMRC
• Candidates applying must be able to pass a DBS check and provide proof of Right to Work in the UK.

Training:

• You will receive 2 weeks of in-house training to ensure you have the best knowledge to carry out your role and you will have a supportive and friendly management structure to support you on a day-to-day basis. Our teams keep in touch using Microsoft Teams and, although you will be working from home, you will feel part of the HMRC wider community and be able to keep in touch with your line manager as well as colleagues joining HMRC at the same time as you.
• Training will be a mixture of self-learning and virtual classroom training on HMRC policies, processes and systems including telephony. You will undertake live listening throughout the training period, and you will have the assistance of a buddy who will be there to support you during the first couple of weeks.

For successful applicants, HMRC may collect and use personal information about you before, during and after your working relationship with us, in accordance with data protection law including the UK General Data Protection Regulation and the Data Protection Act 2018. The types of information may include Information about criminal convictions/allegations and offences.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.