Total 66 job vacancies by Brook Street

Business Development Manager for the East Midlands - Healthcare

Remote/Hybrid

£40000 to £50000

Full UK driving licence and own vehicle essential.

Are you a dynamic sales professional with a passion for healthcare?

We're seeking a talented Business Development Manager to join our growing team. This is a fantastic opportunity to make a significant impact and shape the future of our organisation.

What you'll do:

• Identify and pursue new business opportunities: Actively seek out and engage with potential clients in the healthcare sector.
• Build strong client relationships: Develop and maintain long-lasting partnerships with key decision-makers.
• Develop and execute effective sales strategies: Create and implement strategic plans to drive growth and revenue.
• Collaborate with the operations team: Work closely with internal teams to deliver exceptional service solutions.
• Conduct market research: Stay up-to-date on industry trends and competitor insights.

What you'll need:

• Proven track record: 2+ years of successful business development experience.
• Healthcare expertise: Strong understanding of the healthcare industry, particularly social care and mental health.
• Excellent communication skills: Ability to articulate complex ideas clearly and persuasively.
• Strong negotiation skills: Confidence in closing deals and overcoming objections.
• Self-motivated and results-oriented: A proactive approach to achieving targets.
• Strong organisational and time management skills: Ability to prioritise tasks and manage a busy workload.
• Valid driver's licence and reliable vehicle: Essential for field-based activities.

Why join us?

• Remote/Hybrid flexibility: Work-life balance is important to us.
• Competitive compensation: Attractive salary and benefits package.
• Career growth opportunities: A chance to advance your career in a dynamic company.
• Supportive team culture: Collaborative and supportive work environment.

Ready to take the next step?

Apply now and let's discuss how you can contribute to our success.

Deputy Manager
Children and Young People
Residential Care
Leeds City Council
LS27, Morley

£35,745 - £38,223- enhancements are paid for unsocial hours and sleeping in duties. Time and a half is paid for weekend working (if applicable)

This is a 5 bed residential service for children and young people with Mild Learning Disabilities and some associated Mental Health issues

As a Deputy Manager in our children's residential service, you'll thrive on ensuring that each young person in your care feels heard and is fully supported to achieve their potential, whatever challenges they face,

You must have
Level 3 Diploma in Residential Child Care and Level 5 Diploma in Leadership and Management for Residential Childcare (or willingness to complete Level 5 within 2 years)
At least 2 years' experience relevant to residential care in the last 5 years
Extensive knowledge of the Children's Homes Regulations 2015 and associated quality standards
Understanding of care planning and case management, with the ability to liaise constructively with professionals and families and manage challenging situations
Ability to lead a team, supervise and motivate colleagues

Knowledge required

• In-depth knowledge of the Children's Homes Regulations 2015 and associated quality standards
• Good knowledge and experience of law and practice relating to looked after children
• In-depth knowledge of child and adolescent growth and development
• In-depth knowledge of child protection procedures and the impact of abuse and neglect
• Computer literate with a good working knowledge of Microsoft Office applications
• In-depth knowledge of equal opportunities policies and managing diversity

Experience required

• At least 2 years' experience relevant to residential care in the last 5 years
• Care planning, risk management and case management
• Leading a team, providing supervision, motivation and direction for staff
• Managing difficult, demanding and challenging children and young people
• Convening, chairing and contributing to meetings and reviews

• Working with budgets and financial management

To discuss further please apply by attaching your upto date CV and we can arrange a confidential chat,

#LCC17
#LEEJP

Registered Manager
Children and Young People
Residential Care
Leeds City Council
LS27

£48,474 - £51,515- enhancements are paid for unsocial hours and sleeping in duties. Time and a half is paid for weekend working (if applicable)

This is a 5 bed service for childsrena dn young people with mild learnng disabilities and associated mental health needs,

The Registered Manager's role is to manage the home and staff team, leading the provision of inspirational care tailored to the individual needs of the children and young people. You will deal with staff management issues promptly ensuring that policies and procedures are followed. You will be responsible for the provision of a safe and stimulating environment which provides for assessment, care, control, education and health whilst nurturing emotional and physical wellbeing.

You will hold responsibility for all aspects of the management of the home in line with the Children's Homes Regulations 2015 and the associated quality standards.

You must have
Level 3 Diploma in Residential Child Care and Level 5 Diploma in Leadership and Management for Residential Childcare (or willingness to complete Level 5 within 2 years)
At least 2 years' experience relevant to residential care in the last 5 years
Extensive knowledge of the Children's Homes Regulations 2015 and associated quality standards
Understanding of care planning and case management, with the ability to liaise constructively with professionals and families and manage challenging situations
Ability to lead a team, supervise and motivate colleagues

Knowledge required

• In-depth knowledge of the Children's Homes Regulations 2015 and associated quality standards
• Good knowledge and experience of law and practice relating to looked after children
• In-depth knowledge of child and adolescent growth and development
• In-depth knowledge of child protection procedures and the impact of abuse and neglect
• Computer literate with a good working knowledge of Microsoft Office applications
• In-depth knowledge of equal opportunities policies and managing diversity

Experience required

• At least 2 years' experience relevant to residential care in the last 5 years
• Care planning, risk management and case management
• Leading a team, providing supervision, motivation and direction for staff
• Managing difficult, demanding and challenging children and young people
• Convening, chairing and contributing to meetings and reviews

• Working with budgets and financial management

#LCC17
#LEEJP

Job Title: Senior Tax Manager

Location: Ilkley, West Yorkshire

Salary: £45,000 - £55,000, depending on experience

Your new company:

Your new role:

We have an exciting opportunity for a new position as Senior Tax Manager with one of our reputable clients. They're looking for someone to deliver compliance and advisory services across all areas of taxation with a focus on personal and corporate taxes, whilst also giving practical understanding and tax saving ideas to clients in face to face meetings and in written reports. You will be responsible for the management, preparation and submission of personal and corporation tax return compliance cycles. This will be a multidisciplinary role, where you will be liaising with partners to provide clients with integrated tax and business advise, whilst also maintaining expert technical knowledge of tax.

Key Requirements:

• Minimum ATT qualified, CTA preferred
• Must have previous experience managing own portfolio of clients
• Strong mixed technical knowledge of both corporate and personal tax
• Come from practice background
• Previous experience with Xero preferred

Key benefits include:

• Phone Contract
• Home Office
• 28 days holiday plus statutory holidays
• Expenses account
• Agile Working
• Further study support

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Registered Manager

Location: Wolverhampton

Salary: £40000 to £50000

Start Date: January 2025

Are you an experienced Registered Manager looking for an exciting new challenge?

My esteemed and well respected client is launching a new supported living and residential service for young adults with mental health issues, physical disabilities, and complex needs in Wolverhampton. They are seeking a dedicated and dynamic individual to lead this innovative service.

Key Responsibilities:

• Oversee the daily operations of the supported living and residential service.
• Ensure compliance regulations and standards.
• Develop and implement individualised care plans tailored to the needs of each resident.
• Lead, mentor, and support a team of care professionals.
• Foster a safe, inclusive, and supportive environment for residents and staff.
• Liaise with families, healthcare professionals, and external agencies to ensure holistic care.

Requirements:

• Proven experience as a Registered Manager in CQC or OFSTED registered services.
• Relevant care management qualification
• Strong background in managing services for individuals with mental health issues, physical disabilities, and complex behaviours.
• Excellent leadership and communication skills.
• Ability to develop and maintain high standards of care.
• Passionate about making a positive difference in the lives of young adults.
• Full UK Driving licence with own vehicle

What We Offer:

• Competitive salary up to £50000 DOE and benefits package.
• Opportunities for professional development and career progression.
• A supportive and collaborative working environment.
• The chance to be part of a pioneering service that makes a real impact.

If you are a compassionate and experienced Registered Manager ready to take on this rewarding role, I would love to hear from you. Apply now to join and start 2025 as you mean to go on!

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society, and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.

Position: Full-Time Temporary Customer Support Team Leader
Contract: Until March 2025 with the possibility of extending
Working Hours: Monday to Friday, 37 hours per week - Hybrid - 2 days home based and 3 office based
Hourly Rate: £12.74 per hour

Job Description:
This role is the main user-facing role in CTSC and will provide an accessible and inclusive service to users, providing clear signposting and guidance to all users, coaching them in the use of the online platform and providing information to resolve their queries and processing/updating high-volume case details accurately and efficiently. They will deal with the immediate, short-term needs of service users. Duties will include but not be limited to

• Manage and plan the workload of a team which provides administrative support and excellent customer service to all stakeholders, judiciary, mediators, and management.
• Lead and manage a team of staff, ensuring that its members are organised, and fully skilled to meet their work objectives using Standard Operating Procedures (SOPs) and other continuous improvement tools.
• To assist in the delivery of performance against targets.

Requirements:

• Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
• Experience of working in an administrative role in a customer focussed environment
• Proficient with IT and Microsoft Software packages
• Excellent communication and organisational skills

Benefits:

• Weekly pay, holiday and pension scheme
• Hybrid

Application Process:
If you are interested in this position, please apply online with your CV in WORD format.
Important:
Successful candidates will be subject to a thorough background and clearance check, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education, and any gaps) covering the past three years, as well as Address checks for the past five years. This process may also include obtaining character references and/or other evidence to cover periods of unemployment.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.?
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Exciting Opportunity: Locality manager

Setting: Residential care for adults with learning disabilities and complex behaviours

Location: Acocks Green, Birmingham

Salary: C. £33500

Brook Street Social Care are excited to have partnered with an established social care provider to recruit a full-time Locality Manager to lead a dedicated team, including team leaders, support workers, and a deputy manager within their established residential services in South Birmingham. In this role, you will work closely with adults of all ages who have learning disabilities, complex care needs, and may present challenging behaviours.

Key Responsibilities:

- Oversee daily operations, ensuring that care is personalised and responsive to each individual's evolving needs.

- Uphold high standards of quality and compliance within our services.

- Provide guidance and support to your team, fostering exceptional care delivery.

What they are looking for:-

- Experience in a deputy or management role, particularly with adults with learning disabilities and challenging behaviours.

- Flexibility to adapt to the needs of our services.

- NVQ Level 4 or above, or QCF Level 5 in Management (or willingness to work towards it).

- Ability to meet the requirements for CQC registration.

- Availability for on-call responsibilities as needed.

- A full driving licence.

What they Offer:

- Competitive salary

- Genuine opportunities for career advancement within a growing organisation.

- On-call support to ensure you have the resources you need.

- Ongoing training and professional development.

- Staff incentive schemes with potential bonus opportunities.

Does this sound like the perfect challenge for you? If so, click apply now for immediate consideration.

Complex Care Service Manager
Location: Wolverhampton office
Type: Full-time
Salary: £30,000 to £35,000

An exciting opportunity has arisen for a Complex Care Service Manager (equivalent to a deputy manager) to join an established and well respected of complex care services for adults and young people within their own homes.

Your new provider:
Is dedicated to providing exceptional home care services to individuals with medium to long-term complex care needs. Their mission is to ensure that our clients receive the highest standards of care, enabling them to live comfortably and safely in their own homes.

Role Overview:

You will have a key focus on assisting the Complex Care Manager with the day to day running of the Care Packages, staff management and all elements of quality.

Duties include but not limited to:

• Develop and implement care plans and risk assessments
• Performance management - supervisions, return to works, sickness and absence monitoring
• Maintaining accurate digital records and documentation
• Ensuring compliance with all regulations and standards related to care and support
• To attend regular staff meetings and training as required and when requested present information to the MD & Operations manager.
• Assist with the payroll process

Requirements:

• Valid driving licence and own vehicle.
• Previous involvement in MDT
• Knowledge and competent in complex care needs such as trachy, vent, bowel, PEG
• Minimum of Level 3 in Health and Social Care
• Excellent communication skills both written and verbal.
• Skills in assessment and care planning
• Experience of working as part of a multi-disciplinary team.
• To have strong knowledge of the requirements of the care standards regulations
• To be able to create and maintain administrative systems
• Ability to work in a fast pace environment
• Flexibility to share on call

Is this your next opportunity? Eager to learn more about this exciting role and organisation? If the answer is yes, click apply now or call our Birmingham office and ask for Lynsey.

Deputy Helpline Manager

Hours of work: 37.5 hours per week - hours of work will include weekends and evenings

Salary: c. £28000

Are you passionate about mental health and making a difference in people's lives? We are seeking a dedicated and empathetic Deputy Helpline Manager to join a reputable, registered mental health charity. As the Deputy Manager, you'll play a crucial role in supporting the helpline, providing essential assistance to service users and their carers in Birmingham and Solihull.

About the Helpline:

• The Helpline Service offers a lifeline to individuals experiencing psychological distress and mental health crises.
• You will collaborate closely with healthcare professionals, community organisations, and statutory services to reduce the burden on A&E departments and the police.
• Its aim is to create a compassionate and supportive environment where everyone feels heard and understood.

Role Overview: As a Deputy Helpline Manager, you'll be an integral part of the team, ensuring the smooth operation of our Helpline Service. Here's what you'll do:

1. Team Support: Provide guidance and support to your Helpline Intervention workers and dedicated volunteers. You'll be their go-to person for day-to-day management queries and challenges.
2. Service Availability: The Helpline operates 7 days a week, from 9 am to 11 pm. You'll ensure a member of the management team is always present to maintain service continuity.
3. Contractual Compliance: Work closely with the service manager to uphold contractual requirements. You'll align our operations with the charity's Vision and Values, Operating Policy, and relevant legal standards.
4. Empathy and Compassion: Show empathy and compassion to callers, understanding their needs and providing appropriate interventions.

Qualifications and Skills:

• Experience in a similar role is essential
• Knowledge and experience of mental health support and safeguarding essential
• Strong supervisory and team-leading skills.
• Effective communication and performance management abilities.
• Self-motivation and resilience.
• Understanding of regulatory requirements
• Full flexibility to work a varied shift pattern
• Be a driver with access to your own vehicle
• Experience of managing and compiling rotas.

Interested? For immediate interview, please click apply today.

Job role: Multi-site team manager - supported living
Sector: Learning disabilities and complex needs/behaviours
Location: Birmingham, B33
Salary: £35000 - £35000
Hours of work: Full time with shared on call requirements

Are you ready to take on a rewarding leadership role in Birmingham, overseeing supported living settings for adults with diverse needs? I am seeking a dedicated individual to make a real difference in the lives of those they support.

As a Multi-Site Team Manager, you`ll play a pivotal role in the day-to-day management of a supported living settings, focusing on adults with learning disabilities, complex needs, and challenging behaviours. You`ll oversee a cluster of single occupancy homes, ensuring the highest standards of care and support are maintained at all times.

**Key Responsibilities:**
- Manage and support a team of dedicated staff across multiple sites
- Implement and monitor Positive Behaviour Plans, ensuring individualised care plans are followed
- Provide guidance and training to staff members, fostering a culture of continuous improvement
- Maintain accurate records and documentation, utilising your strong IT skills
- Actively participate in shared on-call duties to provide support outside of regular working hours

Requirements:
1. **Experience:** Demonstrable experience in supporting adults with complex learning disabilities, preferably as a strong deputy or established manager.
2. **Expertise:** Proficiency in Autism and Positive Behaviour Plans is essential.
3. **IT Skills:** Strong IT skills and experience in maintaining records are necessary for success in this role.
4. **Qualification:** Hold a Level 5 Diploma in Leadership & Management for Adult Care (or equivalent), or be willing to achieve this within 18 months of appointment.
5. **Driving:** Possess a full UK driving license and have access to your own vehicle.

This is why you should apply for this role with a reputable, recognised provider:
- Make a meaningful impact in the lives of vulnerable adults.
- Ongoing training and development opportunities to enhance your skills.
- Competitive salary and benefits package.
- Supportive team environment with opportunities for career progression.

If you`re passionate about empowering individuals with learning disabilities and have the experience and dedication to excel in this role, I want to hear from you! Apply today to avoid missing out.

Registered Manager

Location: Wolverhampton

Salary: £40000 to £50000

Start Date: January 2025

Are you an experienced Registered Manager looking for an exciting new challenge?

My esteemed and well respected client is launching a new supported living and residential service for young adults with mental health issues, physical disabilities, and complex needs in Wolverhampton. They are seeking a dedicated and dynamic individual to lead this innovative service.

Key Responsibilities:

• Oversee the daily operations of the supported living and residential service.
• Ensure compliance regulations and standards.
• Develop and implement individualised care plans tailored to the needs of each resident.
• Lead, mentor, and support a team of care professionals.
• Foster a safe, inclusive, and supportive environment for residents and staff.
• Liaise with families, healthcare professionals, and external agencies to ensure holistic care.

Requirements:

• Proven experience as a Registered Manager in CQC or OFSTED registered services.
• Relevant care management qualification
• Strong background in managing services for individuals with mental health issues, physical disabilities, and complex behaviours.
• Excellent leadership and communication skills.
• Ability to develop and maintain high standards of care.
• Passionate about making a positive difference in the lives of young adults.
• Full UK Driving licence with own vehicle

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and career progression.
• A supportive and collaborative working environment.
• The chance to be part of a pioneering service that makes a real impact.

If you are a compassionate and experienced Registered Manager ready to take on this rewarding role, I would love to hear from you. Apply now to join and start 2025 as you mean to go on!

Registered Manager

Location: Birmingham, West Midlands
Position: Registered Manager
Service Type: Small Residential Service for Adults with Learning Disabilities, Dual Diagnosis, and Complex Needs
Employment Type: Full Time
Salary: £40000 and generous benefits package

Are you a compassionate and dedicated professional looking to make a real difference in the lives of adults with learning disabilities, dual diagnosis, and complex needs? In partnership with a recognised provider, I am seeking a Registered Manager to lead one of their small, established residential services in Birmingham.

Key Responsibilities:

• Oversee the daily operations of the residential service.
• Ensure the highest standards of care and support are provided to our residents.
• Lead, mentor, and manage a team of dedicated staff.
• Develop and implement care plans tailored to individual needs.
• Maintain compliance with all regulatory requirements and standards.
• Foster a positive and inclusive environment for both residents and staff.

Requirements:

• Registered Manager qualification.
• Proven experience in a similar role within a residential care setting for adults with learning disabilities and complex needs.
• Strong leadership and management skills.
• Excellent communication and interpersonal abilities.
• A deep commitment to improving the quality of life for individuals with learning disabilities and complex needs.
• Full UK driving licence and access to own vehicle.
• Flexibility to share the on call rota

Benefits:

• Competitive salary of £40000.
• Comprehensive benefits package.
• Opportunities for professional development and career progression.
• Supportive and collaborative working environment.

If you are passionate about providing exceptional care and are ready to take on a rewarding leadership role, I would love to hear from you. Apply today to join a dedicated, respected organisation and make a positive impact in the community.

Complex Care Manager
Position: Complex Care Manager (CCM)
Location: Hybrid - Wolverhampton office and oversight for the North Region
Type: Full-time
Salary: £35000 to £40000

Your new provider:
Is dedicated to providing exceptional home care services to individuals with medium to long-term complex care needs. Their mission is to ensure that our clients receive the highest standards of care, enabling them to live comfortably and safely in their own homes.

Role Overview:
As a Complex Care Manager, you will be responsible for organising, facilitating, and ensuring the delivery of complex home care services. You will work closely with teams of care assistants and support workers, reporting directly to the head of service. This role involves both the setup and coordination of services for new clients and the ongoing maintenance of services for existing clients.

Key Responsibilities:

1. Service Coordination:
   • Set up and coordinate services for new clients.
   • Maintain and ensure high standards of care for existing clients.
2. Client Interaction:
   • Maintain constant contact with service users to ensure person-centred care.
   • Liaise with clients to understand their preferences for contact and address any concerns.
3. Collaboration:
   • Work collaboratively with clinicians, Clinical Commissioning Groups (CCGs), and other professional bodies.
   • Meet regularly with clinicians to review and ensure care packages meet defined clinical standards.
4. Reporting:
   • Prepare and send monthly reports to the CCG on ongoing care provided.
5. Field-Based Duties:
   • Provide high-quality care in the field, covering emergency shifts if needed.
   • Ensure all clients receive services as designated in their care plans.

Requirements:

• Valid driving licence and own vehicle.
• At least 5 years of experience in community care.
• Ideally, experience in complex care areas such as ventilation and spinal injuries.
• Ability to work independently and remotely.
• Willingness to visit the Wolverhampton office bi-weekly for management meetings.
• Passion for supporting service users, families, and staff members.
• Proven ability to work with families and individuals facing significant life changes.
• Flexibility to share on call

Is this your next opportunity? Eager to learn more about this exciting role and organisation? If the answer is yes, click apply now or call our Birmingham office and ask for Lynsey.

Location: Central Coventry
Position: Team Leader - Residential Home for Older Adults with Dementia
Hourly rate: £12.40 per hour
Hours of work: 5 days over 7 - varied day shifts

In partnership with a well-established, highly-rated residential home in central Coventry, dedicated to providing exceptional care for older adults with dementia, I am seeking a compassionate and experienced Team Leader to join the team and help continue delivering outstanding care.

Key Responsibilities:

• Personal Care and Support: Provide high-quality personal care and support to residents.
• Activity Support: Engage residents in meaningful activities to enhance their well-being.
• Medication Administration: Administer medication safely and accurately.
• Report Writing: Maintain accurate and detailed records of care provided.
• Team Working: Collaborate effectively with team members to ensure the best care for residents.
• Partnership Working: Work in partnership with external agencies, families, and visitors to the home.
• Behaviour Management: Support residents with dementia or challenging behaviours, using positive behaviour management techniques.

Essential Criteria:

• Qualifications: Level 2 in Health and Social Care, ideally Level 3 or willing to secure this qualification.
• Experience: At least 2 years of experience as a Healthcare Assistant (HCA) or a senior looking to advance. Experience in supporting adults with dementia or challenging behaviours.
• Skills: Medication trained, excellent personal care and support skills, activity support, report writing, team working, and partnership working.

Benefits:

• 5.6 weeks annual leave
• Pay reviews
• Christmas and loyalty bonuses
• Summer and Christmas parties
• On-site parking
• Opportunities for internal progression

Type of Person:

• Calm yet resilient
• Compassionate and organised
• Leads by example
• Committed to providing high-quality care

Training:

• Comprehensive induction
• Opportunity to secure formal qualifications

How to Apply: If you are passionate about making a difference in the lives of older adults with dementia and meet the above criteria, we would love to hear from you. Click apply today for immediate consideration.

Deputy Helpline Manager

Hours of work: 37.5 hours per week - hours of work will include weekends and evenings

Salary: c. £28000

Are you passionate about mental health and making a difference in people's lives? We are seeking a dedicated and empathetic Deputy Helpline Manager to join a reputable, registered mental health charity. As the Deputy Manager, you'll play a crucial role in supporting the helpline, providing essential assistance to service users and their carers in Birmingham and Solihull.

About the Helpline:

• The Helpline Service offers a lifeline to individuals experiencing psychological distress and mental health crises.
• You will collaborate closely with healthcare professionals, community organisations, and statutory services to reduce the burden on A&E departments and the police.
• Its aim is to create a compassionate and supportive environment where everyone feels heard and understood.

Role Overview: As a Deputy Helpline Manager, you'll be an integral part of the team, ensuring the smooth operation of our Helpline Service. Here's what you'll do:

1. Team Support: Provide guidance and support to your Helpline Intervention workers and dedicated volunteers. You'll be their go-to person for day-to-day management queries and challenges.
2. Service Availability: The Helpline operates 7 days a week, from 9 am to 11 pm. You'll ensure a member of the management team is always present to maintain service continuity.
3. Contractual Compliance: Work closely with the service manager to uphold contractual requirements. You'll align our operations with the charity's Vision and Values, Operating Policy, and relevant legal standards.
4. Empathy and Compassion: Show empathy and compassion to callers, understanding their needs and providing appropriate interventions.

Qualifications and Skills:

• Experience in a similar role is essential
• Strong supervisory and team-leading skills.
• Effective communication and performance management abilities.
• Self-motivation and resilience.
• Understanding of regulatory requirements
• Full flexibility to work a varied shift pattern
• Be a driver with access to your own vehicle
• Experience of managing and compiling rotas.

Interested? For immediate interview, please click apply today.