Total 21 job vacancies by Brook Street

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society, and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.

Position: Full-Time Temporary Customer Support Team Leader
Contract: Until March 2025 with the possibility of extending
Working Hours: Monday to Friday, 37 hours per week - Hybrid - 2 days home based and 3 office based
Hourly Rate: £12.74 per hour

Job Description:
This role is the main user-facing role in CTSC and will provide an accessible and inclusive service to users, providing clear signposting and guidance to all users, coaching them in the use of the online platform and providing information to resolve their queries and processing/updating high-volume case details accurately and efficiently. They will deal with the immediate, short-term needs of service users. Duties will include but not be limited to

• Manage and plan the workload of a team which provides administrative support and excellent customer service to all stakeholders, judiciary, mediators, and management.
• Lead and manage a team of staff, ensuring that its members are organised, and fully skilled to meet their work objectives using Standard Operating Procedures (SOPs) and other continuous improvement tools.
• To assist in the delivery of performance against targets.

Requirements:

• Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
• Experience of working in an administrative role in a customer focussed environment
• Proficient with IT and Microsoft Software packages
• Excellent communication and organisational skills

Benefits:

• Weekly pay, holiday and pension scheme
• Hybrid

Application Process:
If you are interested in this position, please apply online with your CV in WORD format.
Important:
Successful candidates will be subject to a thorough background and clearance check, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education, and any gaps) covering the past three years, as well as Address checks for the past five years. This process may also include obtaining character references and/or other evidence to cover periods of unemployment.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.?
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Deputy Helpline Manager

Hours of work: 37.5 hours per week - hours of work will include weekends and evenings

Salary: c. £28000

Are you passionate about mental health and making a difference in people's lives? We are seeking a dedicated and empathetic Deputy Helpline Manager to join a reputable, registered mental health charity. As the Deputy Manager, you'll play a crucial role in supporting the helpline, providing essential assistance to service users and their carers in Birmingham and Solihull.

About the Helpline:

• The Helpline Service offers a lifeline to individuals experiencing psychological distress and mental health crises.
• You will collaborate closely with healthcare professionals, community organisations, and statutory services to reduce the burden on A&E departments and the police.
• Its aim is to create a compassionate and supportive environment where everyone feels heard and understood.

Role Overview: As a Deputy Helpline Manager, you'll be an integral part of the team, ensuring the smooth operation of our Helpline Service. Here's what you'll do:

1. Team Support: Provide guidance and support to your Helpline Intervention workers and dedicated volunteers. You'll be their go-to person for day-to-day management queries and challenges.
2. Service Availability: The Helpline operates 7 days a week, from 9 am to 11 pm. You'll ensure a member of the management team is always present to maintain service continuity.
3. Contractual Compliance: Work closely with the service manager to uphold contractual requirements. You'll align our operations with the charity's Vision and Values, Operating Policy, and relevant legal standards.
4. Empathy and Compassion: Show empathy and compassion to callers, understanding their needs and providing appropriate interventions.

Qualifications and Skills:

• Experience in a similar role is essential
• Knowledge and experience of mental health support and safeguarding essential
• Strong supervisory and team-leading skills.
• Effective communication and performance management abilities.
• Self-motivation and resilience.
• Understanding of regulatory requirements
• Full flexibility to work a varied shift pattern
• Be a driver with access to your own vehicle
• Experience of managing and compiling rotas.

Interested? For immediate interview, please click apply today.

Job role: Multi-site team manager - supported living
Sector: Learning disabilities and complex needs/behaviours
Location: Birmingham, B33
Salary: £35000 - £35000
Hours of work: Full time with shared on call requirements

Are you ready to take on a rewarding leadership role in Birmingham, overseeing supported living settings for adults with diverse needs? I am seeking a dedicated individual to make a real difference in the lives of those they support.

As a Multi-Site Team Manager, you`ll play a pivotal role in the day-to-day management of a supported living settings, focusing on adults with learning disabilities, complex needs, and challenging behaviours. You`ll oversee a cluster of single occupancy homes, ensuring the highest standards of care and support are maintained at all times.

**Key Responsibilities:**
- Manage and support a team of dedicated staff across multiple sites
- Implement and monitor Positive Behaviour Plans, ensuring individualised care plans are followed
- Provide guidance and training to staff members, fostering a culture of continuous improvement
- Maintain accurate records and documentation, utilising your strong IT skills
- Actively participate in shared on-call duties to provide support outside of regular working hours

Requirements:
1. **Experience:** Demonstrable experience in supporting adults with complex learning disabilities, preferably as a strong deputy or established manager.
2. **Expertise:** Proficiency in Autism and Positive Behaviour Plans is essential.
3. **IT Skills:** Strong IT skills and experience in maintaining records are necessary for success in this role.
4. **Qualification:** Hold a Level 5 Diploma in Leadership & Management for Adult Care (or equivalent), or be willing to achieve this within 18 months of appointment.
5. **Driving:** Possess a full UK driving license and have access to your own vehicle.

This is why you should apply for this role with a reputable, recognised provider:
- Make a meaningful impact in the lives of vulnerable adults.
- Ongoing training and development opportunities to enhance your skills.
- Competitive salary and benefits package.
- Supportive team environment with opportunities for career progression.

If you`re passionate about empowering individuals with learning disabilities and have the experience and dedication to excel in this role, I want to hear from you! Apply today to avoid missing out.

Registered Manager

Location: Birmingham, West Midlands
Position: Registered Manager
Service Type: Small Residential Service for Adults with Learning Disabilities, Dual Diagnosis, and Complex Needs
Employment Type: Full Time
Salary: £40000 and generous benefits package

Are you a compassionate and dedicated professional looking to make a real difference in the lives of adults with learning disabilities, dual diagnosis, and complex needs? In partnership with a recognised provider, I am seeking a Registered Manager to lead one of their small, established residential services in Birmingham.

Key Responsibilities:

• Oversee the daily operations of the residential service.
• Ensure the highest standards of care and support are provided to our residents.
• Lead, mentor, and manage a team of dedicated staff.
• Develop and implement care plans tailored to individual needs.
• Maintain compliance with all regulatory requirements and standards.
• Foster a positive and inclusive environment for both residents and staff.

Requirements:

• Registered Manager qualification.
• Proven experience in a similar role within a residential care setting for adults with learning disabilities and complex needs.
• Strong leadership and management skills.
• Excellent communication and interpersonal abilities.
• A deep commitment to improving the quality of life for individuals with learning disabilities and complex needs.
• Full UK driving licence and access to own vehicle.
• Flexibility to share the on call rota

Benefits:

• Competitive salary of £40000.
• Comprehensive benefits package.
• Opportunities for professional development and career progression.
• Supportive and collaborative working environment.

If you are passionate about providing exceptional care and are ready to take on a rewarding leadership role, I would love to hear from you. Apply today to join a dedicated, respected organisation and make a positive impact in the community.

Deputy Helpline Manager

Hours of work: 37.5 hours per week - hours of work will include weekends and evenings

Salary: c. £28000

Are you passionate about mental health and making a difference in people's lives? We are seeking a dedicated and empathetic Deputy Helpline Manager to join a reputable, registered mental health charity. As the Deputy Manager, you'll play a crucial role in supporting the helpline, providing essential assistance to service users and their carers in Birmingham and Solihull.

About the Helpline:

• The Helpline Service offers a lifeline to individuals experiencing psychological distress and mental health crises.
• You will collaborate closely with healthcare professionals, community organisations, and statutory services to reduce the burden on A&E departments and the police.
• Its aim is to create a compassionate and supportive environment where everyone feels heard and understood.

Role Overview: As a Deputy Helpline Manager, you'll be an integral part of the team, ensuring the smooth operation of our Helpline Service. Here's what you'll do:

1. Team Support: Provide guidance and support to your Helpline Intervention workers and dedicated volunteers. You'll be their go-to person for day-to-day management queries and challenges.
2. Service Availability: The Helpline operates 7 days a week, from 9 am to 11 pm. You'll ensure a member of the management team is always present to maintain service continuity.
3. Contractual Compliance: Work closely with the service manager to uphold contractual requirements. You'll align our operations with the charity's Vision and Values, Operating Policy, and relevant legal standards.
4. Empathy and Compassion: Show empathy and compassion to callers, understanding their needs and providing appropriate interventions.

Qualifications and Skills:

• Experience in a similar role is essential
• Strong supervisory and team-leading skills.
• Effective communication and performance management abilities.
• Self-motivation and resilience.
• Understanding of regulatory requirements
• Full flexibility to work a varied shift pattern
• Be a driver with access to your own vehicle
• Experience of managing and compiling rotas.

Interested? For immediate interview, please click apply today.

Job Title: Operations Manager
Salary: £55,000 to £60,000
Location: Birmingham

I currently have a fantastic opportunity to join a leading provider in mental health, homelessness, and hostel accommodation as their new operations manager. This is a new role that will oversee the management of a 40 bed Supported Living Complex Mental Health and Rehab unit. You will also oversee the hospital discharge model that they have as well as the food parcel campaign and pathway programme.


Based in Birmingham City Centre, Monday to Friday Office based 8am to 4pm, 9am to 5pm. You will also oversee the On call but will very rarely be called to action.


You will also be responsible for the following;

Key Responsibilities:
1. Strategic Management:
o Develop and implement strategic plans and operational objectives to drive the organisation`s mission and goals.
o Collaborate with senior management to develop long-term strategies for growth, sustainability, and community impact.
o Collaborate with Birmingham City Council and other external agencies to develop lasting strategies for long-term growth and sustainability.


2. Operational Oversight:
o Manage services across Birmingham, ensuring Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are delivered to contract agreement.
o Monitor and evaluate operational performance, identifying areas for improvement and implementing strategies for optimisation.


3. Quality Assurance and Compliance:
o Ensure the quality of the physical environment and standards of services provided to citizens meet or exceed expectations.
o Oversee compliance with regulatory standards, policies, and procedures, maintaining accreditation and licensing requirements.


4. Innovation and Improvement:
o Foster a culture of innovation and continuous improvement, encouraging staff to identify and implement creative solutions to enhance service delivery and resident experience.
o Lead initiatives to integrate technology and best practices into operations, improving efficiency, effectiveness, and outcomes.


5. Stakeholder Engagement:
o Liaise with citizens, local authorities, and other external bodies to build effective relationships, address community needs, and advocate for resources and support.
o Represent the organisation at community meetings, forums, and events, promoting collaboration and partnership.


6. Financial Management:
o Effectively prepare and monitor budgets to ensure efficient use of resources while maintaining high standards of service quality and care.
o Identify cost-saving opportunities, revenue-generating initiatives, and sustainable financial practices to support organizational goals.


7. Staff Management and Development:
o Manage, schedule, and support staff to efficiently deliver citizen-centric services, fostering a culture of teamwork, excellence, and professional growth.
o Provide leadership, mentorship, and professional development opportunities to staff, promoting accountability, engagement, and job satisfaction.


8. Organisational Excellence:
o Implement systems and processes to streamline operations, improve quality, and enhance the citizen experience throughout the organisation.
o Monitor and analyse performance metrics, feedback, and outcomes to drive continuous improvement and achieve organizational excellence.


To be successful this role you will need management experience in mental health or housing or CQC services, have experience managing multi services and have regional or operations experience.


CLICK APPLY TODAY! To be shortlisted or Call our Birmingham Care Office and speak to Carina.#BIRJP

Brook Street Social Care is acting as an Employment Agency in relation to this vacancy.

Make a Difference: Deputy Manager - Residential Childcare (Oldbury, Birmingham)

We are looking for a compassionate and dedicated Deputy Manager to join our team in providing exceptional care for children and young people aged 10-18 who have experienced trauma, neglect, exploitation, and/or abuse in Oldbury, Birmingham.

In this role, you will:
" Play a vital role in creating a safe and nurturing home where our young people can thrive.
" Support our team in delivering high-quality care, ensuring every young person feels valued and empowered.
" Contribute to a positive and supportive working environment, fostering a sense of community amongst staff.

This role is challenging and rewarding, offering you the opportunity to:
" Make a genuine difference in the lives of vulnerable young people.
" Be part of a dedicated and passionate team.
" Gain valuable experience and develop your leadership skills.

We are looking for someone who is:
" Caring & Empathetic: You understand the needs of children and young people and provide the best possible care.
" Committed & Flexible: You are willing to go the extra mile and adapt to changing circumstances.
" Motivating & Inspiring: You are a strong leader who can encourage and inspire others.
" Organised & Time-Conscious: You can manage your time effectively and maintain a high standard of work.

In return, we offer:
" Competitive Salary: £33,000 - £35,000 per year
" Enhanced Benefits: Additional leave, employee assistance programme, and more!
" Professional Development: Diploma Level 5 training, ongoing professional development, and excellent support from our management team.

Requirements:
" Full UK Manual Driving Licence
" Minimum 24 months residential childcare experience
" Minimum 12 months senior/supervisory experience
" Diploma level 3 or 4 in Children and Young People

If you are passionate about making a difference and possess the necessary skills and experience, we encourage you to apply or contact Brook Street Social Care and speak to Adil!

Please note: Successful candidates will be subject to reference checks, enhanced DBS, and a 6-month probationary period.

Brook Street Social Care is acting as an Employment Agency in relation to this vacancy.

Job Title: Operations Manager
Salary: £55,000 to £60,000
Location: Birmingham

I currently have a fantastic opportunity to join a leading provider in mental health, homelessness, and hostel accommodation as their new operations manager. This is a new role that will oversee the management of a 40 bed Supported Living Complex Mental Health and Rehab unit. You will also oversee the hospital discharge model that they have as well as the food parcel campaign and pathway programme.


Based in Birmingham City Centre, Monday to Friday Office based 8am to 4pm, 9am to 5pm. You will also oversee the On call but will very rarely be called to action.


You will also be responsible for the following;

Key Responsibilities:
1. Strategic Management:
o Develop and implement strategic plans and operational objectives to drive the organisation's mission and goals.
o Collaborate with senior management to develop long-term strategies for growth, sustainability, and community impact.
o Collaborate with Birmingham City Council and other external agencies to develop lasting strategies for long-term growth and sustainability.


2. Operational Oversight:
o Manage services across Birmingham, ensuring Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are delivered to contract agreement.
o Monitor and evaluate operational performance, identifying areas for improvement and implementing strategies for optimisation.


3. Quality Assurance and Compliance:
o Ensure the quality of the physical environment and standards of services provided to citizens meet or exceed expectations.
o Oversee compliance with regulatory standards, policies, and procedures, maintaining accreditation and licensing requirements.


4. Innovation and Improvement:
o Foster a culture of innovation and continuous improvement, encouraging staff to identify and implement creative solutions to enhance service delivery and resident experience.
o Lead initiatives to integrate technology and best practices into operations, improving efficiency, effectiveness, and outcomes.


5. Stakeholder Engagement:
o Liaise with citizens, local authorities, and other external bodies to build effective relationships, address community needs, and advocate for resources and support.
o Represent the organisation at community meetings, forums, and events, promoting collaboration and partnership.


6. Financial Management:
o Effectively prepare and monitor budgets to ensure efficient use of resources while maintaining high standards of service quality and care.
o Identify cost-saving opportunities, revenue-generating initiatives, and sustainable financial practices to support organisational goals.


7. Staff Management and Development:
o Manage, schedule, and support staff to efficiently deliver citizen-centric services, fostering a culture of teamwork, excellence, and professional growth.
o Provide leadership, mentorship, and professional development opportunities to staff, promoting accountability, engagement, and job satisfaction.


8. Organisational Excellence:
o Implement systems and processes to streamline operations, improve quality, and enhance the citizen experience throughout the organisation.
o Monitor and analyse performance metrics, feedback, and outcomes to drive continuous improvement and achieve organisational excellence.


To be successful this role you will need management experience in mental health or housing or CQC services, have experience managing multiple services and have regional or operations experience.


CLICK APPLY TODAY! To be shortlisted or Call our Birmingham Care Office for more information.
#BIRJP

Brook Street Social Care is acting as an Employment Agency in relation to this vacancy.

Job Title: Operations Manager
Salary: £55,000 to £60,000
Location: Birmingham

I currently have a fantastic opportunity to join a leading provider in mental health, homelessness, and hostel accommodation as their new operations manager. This is a new role that will oversee the management of a 40 bed Supported Living Complex Mental Health and Rehab unit. You will also oversee the hospital discharge model that they have as well as the food parcel campaign and pathway programme.


Based in Birmingham City Centre, Monday to Friday Office based 8am to 4pm, 9am to 5pm. You will also oversee the On call but will very rarely be called to action.


You will also be responsible for the following;

Key Responsibilities:
1. Strategic Management:
o Develop and implement strategic plans and operational objectives to drive the organisation's mission and goals.
o Collaborate with senior management to develop long-term strategies for growth, sustainability, and community impact.
o Collaborate with Birmingham City Council and other external agencies to develop lasting strategies for long-term growth and sustainability.


2. Operational Oversight:
o Manage services across Birmingham, ensuring Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are delivered to contract agreement.
o Monitor and evaluate operational performance, identifying areas for improvement and implementing strategies for optimisation.


3. Quality Assurance and Compliance:
o Ensure the quality of the physical environment and standards of services provided to citizens meet or exceed expectations.
o Oversee compliance with regulatory standards, policies, and procedures, maintaining accreditation and licensing requirements.


4. Innovation and Improvement:
o Foster a culture of innovation and continuous improvement, encouraging staff to identify and implement creative solutions to enhance service delivery and resident experience.
o Lead initiatives to integrate technology and best practices into operations, improving efficiency, effectiveness, and outcomes.


5. Stakeholder Engagement:
o Liaise with citizens, local authorities, and other external bodies to build effective relationships, address community needs, and advocate for resources and support.
o Represent the organisation at community meetings, forums, and events, promoting collaboration and partnership.


6. Financial Management:
o Effectively prepare and monitor budgets to ensure efficient use of resources while maintaining high standards of service quality and care.
o Identify cost-saving opportunities, revenue-generating initiatives, and sustainable financial practices to support organisational goals.


7. Staff Management and Development:
o Manage, schedule, and support staff to efficiently deliver citizen-centric services, fostering a culture of teamwork, excellence, and professional growth.
o Provide leadership, mentorship, and professional development opportunities to staff, promoting accountability, engagement, and job satisfaction.


8. Organisational Excellence:
o Implement systems and processes to streamline operations, improve quality, and enhance the citizen experience throughout the organisation.
o Monitor and analyse performance metrics, feedback, and outcomes to drive continuous improvement and achieve organisational excellence.


To be successful this role you will need management experience in mental health or housing or CQC services, have experience managing multiple services and have regional or operations experience.


CLICK APPLY TODAY! To be shortlisted or Call our Birmingham Care Office for more information.

Brook Street Social Care is acting as an Employment Agency in relation to this vacancy.

Job Title: Service Manager - Mental Health & Addiction Unit
Salary: £40,000 (Starting Salary) increasing to £45,000 on successful registration
Location: Central Birmingham

I have a fantastic opportunity to join a leading provider in mental health, homelessness, and hostel accommodation as their new service manager. This is a new role that will oversee the management of a 40 bed Supported Living Complex Mental Health and Rehab unit.

Based in Birmingham City Centre, Monday to Friday Office based 8am to 4pm, 9am to 5pm. You will also oversee the On call but will very rarely be called to action.

The unit will work alongside the NHS and be responsible for hospital discharges of those with Mental Health and Addiction issues.

You will also be responsible for the following;

o Develop and implement strategic plans and operational objectives to drive the organisation`s mission and goals.

o Collaborate with senior management to develop long-term strategies for growth, sustainability, and community impact.

o Collaborate with Birmingham City Council & NHS England and other external agencies to develop lasting strategies for long-term growth and sustainability

o Monitor and evaluate operational performance, identifying areas for improvement and implementing strategies for optimisation.

o Ensure the quality of the physical environment and standards of services provided to citizens meet or exceed expectations.

o Oversee compliance with regulatory standards, policies, and procedures, maintaining accreditation and licensing requirements.

o Foster a culture of innovation and continuous improvement, encouraging staff to identify and implement creative solutions to enhance service delivery and resident experience.

o Liaise with citizens, local authorities, and other external bodies to build effective relationships, address community needs, and advocate for resources and support.

o Represent the organisation at community meetings, forums, and events, promoting collaboration and partnership.

o Effectively prepare and monitor budgets to ensure efficient use of resources while maintaining high standards of service quality and care.

o Identify cost-saving opportunities, revenue-generating initiatives, and sustainable financial practices to support organisational goals.

o Manage, schedule, and support staff to efficiently deliver person centred services, fostering a culture of teamwork, excellence, and professional growth.

o Provide leadership, mentoring and professional development opportunities to staff, promoting accountability, engagement, and job satisfaction.

o Implement systems and processes to streamline operations, improve quality, and enhance the citizen experience throughout the organisation.

o Monitor and analyse performance metrics, feedback, and outcomes to drive continuous improvement and achieve organisational excellence.

To be successful in this role you will need management experience in mental health CQC services, you will need to take registration for this service within the first 12 months, NVQ Level 5 in Leadership and Management and be a Driver.

CLICK APPLY TODAY for consideration.

Brook Street Social Care is acting as an Employment Agency in relation to this vacancy.

Job Title: Service Manager - Mental Health & Addiction Unit
Salary: £40,000 (Starting Salary) increasing to £45,000 on successful registration
Location: Central Birmingham

I have a fantastic opportunity to join a leading provider in mental health, homelessness, and hostel accommodation as their new service manager. This is a new role that will oversee the management of a 40 bed Supported Living Complex Mental Health and Rehab unit.

Based in Birmingham City Centre, Monday to Friday Office based 8am to 4pm, 9am to 5pm. You will also oversee the On call but will very rarely be called to action.

The unit will work alongside the NHS and be responsible for hospital discharges of those with Mental Health and Addiction issues.

You will also be responsible for the following;

o Develop and implement strategic plans and operational objectives to drive the organisation`s mission and goals.

o Collaborate with senior management to develop long-term strategies for growth, sustainability, and community impact.

o Collaborate with Birmingham City Council & NHS England and other external agencies to develop lasting strategies for long-term growth and sustainability

o Monitor and evaluate operational performance, identifying areas for improvement and implementing strategies for optimisation.

o Ensure the quality of the physical environment and standards of services provided to citizens meet or exceed expectations.

o Oversee compliance with regulatory standards, policies, and procedures, maintaining accreditation and licensing requirements.

o Foster a culture of innovation and continuous improvement, encouraging staff to identify and implement creative solutions to enhance service delivery and resident experience.

o Liaise with citizens, local authorities, and other external bodies to build effective relationships, address community needs, and advocate for resources and support.

o Represent the organisation at community meetings, forums, and events, promoting collaboration and partnership.

o Effectively prepare and monitor budgets to ensure efficient use of resources while maintaining high standards of service quality and care.

o Identify cost-saving opportunities, revenue-generating initiatives, and sustainable financial practices to support organisational goals.

o Manage, schedule, and support staff to efficiently deliver person centred services, fostering a culture of teamwork, excellence, and professional growth.

o Provide leadership, mentoring and professional development opportunities to staff, promoting accountability, engagement, and job satisfaction.

o Implement systems and processes to streamline operations, improve quality, and enhance the citizen experience throughout the organisation.

o Monitor and analyse performance metrics, feedback, and outcomes to drive continuous improvement and achieve organisational excellence.

To be successful in this role you will need management experience in mental health CQC services, you will need to take registration for this service within the first 12 months, NVQ Level 5 in Leadership and Management and be a Driver.

CLICK APPLY TODAY for consideration.

Brook Street Social Care is acting as an Employment Agency in relation to this vacancy.

Quality Manager
CQC regulated services - Midlands based
Salary: C. £50,000 and appealing car allowance

Your new company is a leading social care provider, committed to enhancing the lives of adults with learning disabilities and mental health diagnoses. Their mission is to empower individuals, promote independence, and deliver exceptional care.

Role Overview: As their new Quality Manager, you'll play a pivotal role in maintaining excellence. You'll ensure their services meet legal standards, customer expectations, and health and safety guidelines. Your eye for detail and commitment to improvement will drive sustainable growth.

Responsibilities:
" Understand customer needs and develop effective quality control processes.
" Devise and review specifications for products or processes.
" Set requirements for raw materials and monitor supplier compliance.
" Oversee product development procedures and identify deviations from quality standards.
" Inspect final output and approve or reject products.
" Keep accurate documentation and perform statistical analysis.
" Solicit feedback from customers and submit detailed reports.

Requirements:
" Proven experience as a quality manager for health and social care services
" Conscientious, responsible, and results-driven.
" Outstanding communication, organisational, and leadership skills.
" Proficient in MS Office.
" In-depth understanding of quality control procedures and legal standards.
" Hold a full UK driving licence and be flexible to work across multiple locations within the Midlands

Why Apply?
" Make a real impact on people's lives.
" Collaborate with passionate professionals.
" Drive positive change in social care services.
" Be rewarded with a highly competitive salary, car allowance and benefits package.

Ready to make a difference? Click apply now!

Brook Street Social Care is acting as an Employment Agency in relation to this vacancy.

Job Title: Service Manager - Mental Health & Addiction Unit
Salary: £40,000 (Starting Salary)
Location: Central Birmingham

I currently have a fantastic opportunity to join a leading provider in mental health, homelessness, and hostel accommodation as their new service manager. This is a new role that will oversee the management of a 40 bed Supported Living Complex Mental Health and Rehab unit.

Based in Birmingham City Centre, Monday to Friday Office based 8am to 4pm, 9am to 5pm. You will also oversee the On call but will very rarely be called to action.

The unit will work alongside the NHS and be responsible for hospital discharges of those with Mental Health and Addiction issues.

You will also be responsible for the following;

o Develop and implement strategic plans and operational objectives to drive the organisation's mission and goals.
o Collaborate with senior management to develop long-term strategies for growth, sustainability, and community impact.
o Collaborate with Birmingham City Council & NHS England and other external agencies to develop lasting strategies for long-term growth and sustainability
o Monitor and evaluate operational performance, identifying areas for improvement and implementing strategies for optimisation.
o Ensure the quality of the physical environment and standards of services provided to citizens meet or exceed expectations.
o Oversee compliance with regulatory standards, policies, and procedures, maintaining accreditation and licensing requirements.
o Foster a culture of innovation and continuous improvement, encouraging staff to identify and implement creative solutions to enhance service delivery and resident experience.
o Liaise with citizens, local authorities, and other external bodies to build effective relationships, address community needs, and advocate for resources and support.
o Represent the organisation at community meetings, forums, and events, promoting collaboration and partnership.
o Effectively prepare and monitor budgets to ensure efficient use of resources while maintaining high standards of service quality and care.
o Identify cost-saving opportunities, revenue-generating initiatives, and sustainable financial practices to support organizational goals.
o Manage, schedule, and support staff to efficiently deliver citizen-centric services, fostering a culture of teamwork, excellence, and professional growth.
o Provide leadership, mentorship, and professional development opportunities to staff, promoting accountability, engagement, and job satisfaction.
o Implement systems and processes to streamline operations, improve quality, and enhance the citizen experience throughout the organisation.
o Monitor and analyse performance metrics, feedback, and outcomes to drive continuous improvement and achieve organizational excellence.

To be successful in this role you will need management experience in mental health CQC services, you will need to take registration for this service within the first 12 months, NVQ Level 5 in Leadership and Management and be a Driver.

CLICK APPLY TODAY! To be shortlisted or Call our Birmingham Care Office and speak to Carina.

Brook Street Social Care is acting as an Employment Agency in relation to this vacancy.

Quality Manager
CQC regulated services - Midlands based
Salary: C. £50,000 and appealing car allowance

Your new company is a leading social care provider, committed to enhancing the lives of adults with learning disabilities and mental health diagnoses. Their mission is to empower individuals, promote independence, and deliver exceptional care.

Role Overview: As their new Quality Manager, you'll play a pivotal role in maintaining excellence. You'll ensure their services meet legal standards, customer expectations, and health and safety guidelines. Your eye for detail and commitment to improvement will drive sustainable growth.

Responsibilities:
" Understand customer needs and develop effective quality control processes.
" Devise and review specifications for products or processes.
" Set requirements for raw materials and monitor supplier compliance.
" Oversee product development procedures and identify deviations from quality standards.
" Inspect final output and approve or reject products.
" Keep accurate documentation and perform statistical analysis.
" Solicit feedback from customers and submit detailed reports.

Requirements:
" Proven experience as a quality manager for health and social care services
" Conscientious, responsible, and results-driven.
" Outstanding communication, organisational, and leadership skills.
" Proficient in MS Office.
" In-depth understanding of quality control procedures and legal standards.
" Hold a full UK driving licence and be flexible to work across multiple locations within the Midlands

Why Apply?
" Make a real impact on people's lives.
" Collaborate with passionate professionals.
" Drive positive change in social care services.
" Be rewarded with a highly competitive salary, car allowance and benefits package.

Ready to make a difference? Click apply now!

Job Title: Operations Manager
Salary: £55,000 to £60,000
Location: Birmingham

I currently have a fantastic opportunity to join a leading provider in mental health, homelessness, and hostel accommodation as their new operations manager. This is a new role that will oversee the management of a 40 bed Supported Living Complex Mental Health and Rehab unit. You will also oversee the hospital discharge model that they have as well as the food parcel campaign and pathway programme.

Based in Birmingham City Centre, Monday to Friday Office based 8am to 4pm, 9am to 5pm. You will also oversee the On call but will very rarely be called to action.

You will also be responsible for the following;

Key Responsibilities:
1. Strategic Management:
o Develop and implement strategic plans and operational objectives to drive the organisation's mission and goals.
o Collaborate with senior management to develop long-term strategies for growth, sustainability, and community impact.
o Collaborate with Birmingham City Council and other external agencies to develop lasting strategies for long-term growth and sustainability.

2. Operational Oversight:
o Manage services across Birmingham, ensuring Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are delivered to contract agreement.
o Monitor and evaluate operational performance, identifying areas for improvement and implementing strategies for optimisation.

3. Quality Assurance and Compliance:
o Ensure the quality of the physical environment and standards of services provided to citizens meet or exceed expectations.
o Oversee compliance with regulatory standards, policies, and procedures, maintaining accreditation and licensing requirements.

4. Innovation and Improvement:
o Foster a culture of innovation and continuous improvement, encouraging staff to identify and implement creative solutions to enhance service delivery and resident experience.
o Lead initiatives to integrate technology and best practices into operations, improving efficiency, effectiveness, and outcomes.

5. Stakeholder Engagement:
o Liaise with citizens, local authorities, and other external bodies to build effective relationships, address community needs, and advocate for resources and support.
o Represent the organisation at community meetings, forums, and events, promoting collaboration and partnership.

6. Financial Management:
o Effectively prepare and monitor budgets to ensure efficient use of resources while maintaining high standards of service quality and care.
o Identify cost-saving opportunities, revenue-generating initiatives, and sustainable financial practices to support organizational goals.

7. Staff Management and Development:
o Manage, schedule, and support staff to efficiently deliver citizen-centric services, fostering a culture of teamwork, excellence, and professional growth.
o Provide leadership, mentorship, and professional development opportunities to staff, promoting accountability, engagement, and job satisfaction.

8. Organisational Excellence:
o Implement systems and processes to streamline operations, improve quality, and enhance the citizen experience throughout the organisation.
o Monitor and analyse performance metrics, feedback, and outcomes to drive continuous improvement and achieve organizational excellence.

To be successful this role you will need management experience in mental health or housing or CQC services, have experience managing multi services and have regional or operations experience.

CLICK APPLY TODAY! To be shortlisted or Call our Birmingham Care Office and speak to Carina.