Total 3 customer service job vacancies in Aurora, Colorado

JOB LOCATION

City of Aurora, Colorado

It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.
 
Why Work for Aurora?

• Make a difference in the lives of real people every day
• Diverse community
• Competitive total compensation package
• Well-Funded General Employees Retirement Plan
• Light rail station minutes away
• On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement
• Access to innovation workspaces

PRIMARY DUTIES & RESPONSIBILITIES

OVERVIEW OF POSITION / DEPARTMENT

The Building Customer Service Technician position for Development Service Department provides comprehensive customer service, handling inbound calls for the City of Aurora's Permit Center by acting as the direct point of contact between the City of Aurora Building Division and internal and external stakeholders. This position requires outstanding verbal and written communication skills along with the ability to receive, process, and respond to Building, Zoning, and Public Improvement inquires. The Building Customer Service Technician will perform clerical tasks for the Permit Center including data entry into AMANDA software, telephone coverage, live chat, filing, scanning, and scheduling of appointments.

PRIMARY DUTIES & RESPONSIBILITIES

• Assist the general public and developers by phone and Live Chat to determine permit requirements for all Building, Planning, and Licensing applications; directing calls to proper personnel

• Provides complete and accurate information to customers, which may involve explaining applicable regulations, policies, procedures or standards based on a comprehensive knowledge of city procedures and services

• Acts as a liaison between the customer and department or agency staff by following up on customer requests or complaints and solving problems related to service issues

• Issues building permits

• Issues and renews Contractor and Supervisor Licenses

• Entering all inspection requests and giving ETA's for inspector arrivals into permitting software

• Responsible for reviewing records and reports submitted by applicants for accuracy and completion

• Responsible for requesting and collecting permit data

• Responsible for the Building Inspector's daily files for inspections, scheduling
  appointments, including processing all paperwork for the Inspector's site visits

• Maintains/updates electronic records daily for building plans, contractor licensing, and permits, building inspections, code records requests; electronic scanning of various documents

• Perform other related duties as required

MINIMUM QUALIFICATIONS & WORKING CONDITIONS

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.

Education: 

• High School Diploma or GED

Experience: 

• (2) years' experience in dealing with the general public in service capacity

Licenses and Certifications Required: 

• Colorado Driver’s License with good driving record

Knowledge of:

• Knowledge of general office procedures, telephone etiquette, and demonstrate the ability to efficiently and effectively create and produce quality detailed work with a high level of accuracy

Skills: 

• Skill in the operation of a computer system with related software

• Efficiently and accurately key information using a keyboard and skill in performing data entry

 Abilities to: 

• Ability to establish and maintain effective working relationships with employees and citizens

• Handle stressful situations with tact and diplomacy

• Communicate effectively both verbally and in writing

• Independently read and interpret construction documents, and maps in relation to the tasks of the job

Essential Personnel:

• When a local announcement of emergency or disaster is declared by the City, all City of Aurora employees may be required to work as essential personnel.

Physical Demands:

• Light physical work requiring the ability to lift 20 pounds

• Occasional lifting, carrying, walking, and standing

• Frequent hand/eye coordination to operate office equipment and computer

• Clear vision to read and interpret reports, documents, and other written materials

• Frequent speech communication and hearing to maintain communication with employees and citizens

Work Environment:

• Works primarily in a clean, comfortable environment

Equipment Used:

• Uses standard office equipment including a personal computer, calculator, architectural and engineering scales, copy/fax machines, multi-line telephones, and code books

• Operates a motor vehicle

• This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment

For Veterans preference:  Please show all of your employment history, including military service and related documentation (DD214) on the application.
           
The City of Aurora is an equal opportunity employer.  We are required by state and federal agencies to keep certain statistical records on applicants.  It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.
                                         
Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace.  A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.

Drug Testing, Thorough Criminal Background Check, and Employment References:
As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check and drug screening. Employment references will be conducted on finalists for City of Aurora vacancies.

JOB LOCATION

City of Aurora, Colorado

It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.
 
Why Work for Aurora?

• Make a difference in the lives of real people every day
• Diverse community
• Competitive total compensation package
• Well-Funded General Employees Retirement Plan
• Light rail station minutes away
• On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement
• Access to innovation workspaces

PRIMARY DUTIES & RESPONSIBILITIES

Hiring Salary for this position: $16.00/Hourly

**This job announcement is for collecting candidate applications for current and future Golf Shop Outside Service Associate. Applicants will be contacted only when a position need is identified, and qualifications match the needs of the position. **

This is classified as a VHNE (Variable Hour Non-benefit Employee), this position do not provide medical benefits. The position earns sick leave in accordance with the Healthy Families and Workplace Act.

OVERVIEW OF POSITION / DEPARTMENT

Performs a variety of manual and skilled functions associated with daily golf shop outside services at one of the city owned golf courses.  Primary focus of position is making sure all outdoor amenities and services are provided to customers in a professional manner aimed at maximizing the overall customer experience.  The Golf Division operates the courses as a division of the Parks, Recreation and Open Space Department.

PRIMARY DUTIES & RESPONSIBILITIES  

• Daily activities may include any of the following:
  • First priority is to assist customers with inquiries and create a welcome environment
  • Keep staging area stocked with carts and ensure used carts are removed and cleaned
  • Monitor driving range and ball machine to ensure proper setup and sufficient supply of clean range balls
  • Operate range picker when range ball supplies are running low or when necessary to do a clean pick
  • Pick up trash around clubhouse and out on course when required
  • Ensure water coolers on course have sufficient supply of clean drinking water
  • Provide marshaling services to monitor flow of play on course and address problem situations
  • Provide starter services on first tee to ensure timely start of all scheduled groups
  • Maintain communication with pro shop to address any operational issues that need addressed
  • Provide support for various tournament, league or other special event activities
  • Performs other related duties as assigned

MINIMUM QUALIFICATIONS & WORKING CONDITIONS

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered

Education: 

• No minimum requirement

Experience: 

• No minimum requirement

Preferred Qualifications:

• Previous experience and knowledge about the game and preferably experience in a golf related position

Knowledge:

• Awareness that the customer experience must be the priority if we are to be successful
• Understanding that as a government employee, it is our job to serve the public
• Awareness of the importance of treating everyone with equal respect and kindness
• Awareness of the need to keep outside service areas looking clean and orderly at all times

Skills:

• Good interpersonal skills that allow for friendly interactions with the public and employees
• Servant oriented attitude – desire to help customers feel welcome and appreciated
• Knowing when to offer assistance to help with a situation

Abilities: 

• Establish and maintain effective working relationships with employees at all levels of organization
• Be professional when interacting with fellow-employees and the public
• Handle sensitive situations with tact and diplomacy
• Communicate effectively both orally and in writing
• Know when to call on a supervisor or another more experienced staff member to assist with a situation
• Creatively solve problems, negotiate and handle stressful situations in a positive manner
• Have an open mind and look at situations from multiple perspectives
• Take direction and sometimes criticism from superiors in a constructive manner

Licenses and Certifications Required: 

• Pass background check
• Colorado Driver’s License (at the discretion of the Supervisor)– within three months of being hired

WORKING CONDITIONS

Essential Personnel:

• When a local announcement of emergency or disaster is declared by the City, all City of Aurora employees may be required to work as essential personnel

Physical Demands:

• Medium -  work that involves lifting/carrying no more than 50 pounds with or without assistance
  • Continuous standing and walking
  • Frequent pushing, pulling, bending, lifting, carrying, stooping
  • Speech communication and hearing to maintain communication with employees and citizens
  • Hand/foot/eye coordination for operation of radios, golf carts, range equipment and cleaning equipment

Work Environment:

• Works primarily outdoors in varying weather conditions with access to shelter when necessary

Equipment Used:

• Will operate golf carts regularly.  Potential for operating range ball picker, ball washer, ball machine and radios
• Depending on tee sheet software, potential for utilizing iPad type device to assist in tracking customer flow  
• This position may require the incumbent to use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment.

For Veterans preference:  Please show all of your employment history, including military service and related documentation (DD214) on the application.
           
The City of Aurora is an equal opportunity employer.  We are required by state and federal agencies to keep certain statistical records on applicants.  It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.
                                         
Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace.  A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.

Drug Testing, Thorough Criminal Background Check, and Employment References:
As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check and drug screening. Employment references will be conducted on finalists for City of Aurora vacancies.

JOB LOCATION

City of Aurora, Colorado

It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.
 
Why Work for Aurora?

• Make a difference in the lives of real people every day
• Diverse community
• Competitive total compensation package
• Well-Funded General Employees Retirement Plan
• Light rail station minutes away
• On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement
• Access to innovation workspaces

PRIMARY DUTIES & RESPONSIBILITIES

Pay: $20.00/Hourly

Estimated average hours per week: 40 (March – September)

This position earns sick leave in accordance with the Healthy Families and Workplace Act.

These positions do not provide medical benefits.

At the City of Aurora, we demonstrate our work by modeling the Core 4 Values of Customer Service, Professionalism, Integrity, and Respect and we welcome all who share those values to apply.

**This job announcement is for collecting candidate applications for current and future Guest Services Technicians. Applicants will be contacted only when a position need is identified, and qualifications match the needs of the position. **

MINIMUM QUALIFICATIONS & WORKING CONDITIONS

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.

Education:

• High school Diploma or GED

Experience:

• At least one year of cashiering and clerical experience including customer service background handling complaint calls.

Knowledge:

• General knowledge of cash registers, personal computers and related word processing software applications

Skills:

• Skill in the use of cash registers, credit card machines, personal computers, accurately and efficiently processes information using a keyboard.

Abilities:

• Ability to embrace and exhibit the city of Auroras core 4 values of integrity, respect, professionalism and customer service. Ability to establish and maintain effective working relationships with employees and citizens and communicate effectively both verbally and in writing

Licenses and Certifications Required:

• Current and valid driver’s license. A current Motor Vehicle Report will be asked of the selected applicant. This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc) in the course of their employment

Essential Personnel

• When a local announcement of emergency or disaster is declared by the City, all City of Aurora employees may be required to work as essential personnel.

Physical Demands:

• Moderate physical work requiring ability to lift a maximum of 50 pounds with or without assistance. Frequent lifting and carrying of objects weighing up to 20 pounds, regular walking and standing. Regular climbing, bending, kneeling, and crouching. Frequent hand/eye coordination to operate computer keyboard, cash register, and office equipment. Vision for reading, recording, and interpreting information. Speech communication and hearing to maintain communication with employees and citizens.

For Veterans preference:  Please show all of your employment history, including military service and related documentation (DD214) on the application.
           
The City of Aurora is an equal opportunity employer.  We are required by state and federal agencies to keep certain statistical records on applicants.  It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.
                                         
Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace.  A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.

Drug Testing, Thorough Criminal Background Check, and Employment References:
As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check and drug screening. Employment references will be conducted on finalists for City of Aurora vacancies.