Total 14 job vacancies by Co-op Group

Legal Case Manager
From £25,000 plus incentive scheme up to £2,500 after probation, with excellent benefits and progression opportunities (Work Level 6B)
Monday-Friday, 37.5 hours or part time 22.5 hours available
Manchester, Stratford-Upon-Avon, Bristol, Sheffield - You'll complete your 3-6-month training at one of our offices, then you'll have the option to work in a hybrid way.

We're looking for case managers to join our Co-op Legal Services probate team. You don't need legal experience for this role, as we'll provide full training to get you up to speed.

In this role, you'll provide legal and administrative support to our customers following a bereavement. We'll look to you to manage each case from beginning to end, discussing the estate of the deceased, and keeping in continuous contact with the customer. You'll make a real difference to customers lives at a time when they need us most, and as a growing business we're passionate about developing our colleagues through our internal career progression framework. If you're looking to explore the route of qualifying through the SQE, this role counts as qualified work experience. So, whether you have a legal background or not, we can offer you the exciting opportunity to build a rewarding legal career with us.

What you'll do

* take ownership of your own caseload and deliver on targets that drive the best outcomes for our customers
* be supported by the latest technologies, including AI, to assist you in the management of files
* work closely with customers (via phone or in writing), taking an empathetic approach given their recent circumstances
* use a case management system to manage your work, making sure it's always accurate and up to date
* engage with third parties, in particular financial institutions, and government bodies
* prepare the forms and documents required to keep cases moving forward and keep track of financial transactions

This role would suit people who have

* a background in either law, recruitment, insurance, finance, or experience with managing cases/claims end-to-end
* IT proficiency with the ability to learn new systems quickly
* excellent customer service skills with the ability to put the customer's interests at the heart of what you do
* great organisational skills; you're able to manage your own workload and prioritise in a fast-paced environment
* great verbal and written communication skills with the confidence to speak to clients on the phone
* a keen eye for detail and accuracy
* emotional resilience and the ability to be professional even in difficult situations

Why Co-op?

Here you'll do work that matters. We're a commercial organisation with a purpose beyond profit, you'll have an opportunity to help us build a stronger Co-op and stronger communities. You'll also get a package that includes:
* a pension with up to 10% employer contributions
* incentive scheme up to 10% after probation
* 28 days holiday plus bank holidays (rising to 32 in line with service)
* wellbeing benefits to support your physical financial and mental health
* coaching, training and support such as study leave, to help you develop your skills and progress your career
* discounts on Co-op products and services

Building an inclusive work environment

We're actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.

As part of the application process, you'll be asked to complete an online assessment, it will take you around 30-40 minutes to complete this. If you're a current Co-op colleague this doesn't need to be completed.

If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include an SRA check, credit checks, and a DBS (disclosure and barring service) check. Please note Co-op does not offer visa sponsorship for this role.

Probate Team Leader
£32,000 - £40,000 plus excellent benefits (Work Level 6A)
Full time, 37.5 hours, or part time 22.5 hours available
Bristol and Sheffield - We're now working in a hybrid way, with colleagues dividing their time between working from home and 3 days a week in either of our office locations.

We're looking for a legal manager to join our probate operations team.

In this role you'll coach, mentor, and develop your team to deliver quality legal advice, strong case progression and great client service. You won't need to source your own work, or bring a following of clients with you. And you'll be joining a fast growing, innovative legal business where we use technology to respond to the changing needs of our clients.

What you'll do

* lead, develop and motivate your team to deliver performance targets
* take responsibility for all line management duties for your team
* drive and improve the quality of all legal work carried out within the team, providing legal and technical audit support to case managers
* champion client focus and the delivery of outstanding service
* identify areas for continuous improvement and help to positively implement change in the team and the wider department

This role would suit people who have

* excellent technical probate knowledge with the ability to understand legal issues and resolve them through expert support
* the ability to support, mentor and develop colleagues to improve their performance
* a passion for delivering outstanding client service
* strong analytical skills with the ability to use management information (MI) effectively

Why Co-op?

Our legal team is the number one market leader in probate. Here you'll do work that matters. Co-op is an organisation with a purpose beyond profit, and by contributing to our success you'll help us to realise our vision of co-operating for a fairer world.
You'll also get a package that includes:

* an annual bonus scheme (dependent on personal and business performance)
* a pension with up to 10% employer contributions
* 28 days holiday plus bank holidays (rising to 32 in line with service)
* wellbeing benefits to support your physical financial and mental health
* coaching, training, and support such as study leave, to help you develop your skills and progress your career
* discounts on Co-op products and services

Building an inclusive work environment

We're actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.

If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include an SRA check, credit checks, and a DBS (disclosure and barring service) check. Please note Co-op does not offer visa sponsorship for this role.

As part of your application, you'll need to complete an online assessment. This assessment typically takes between 45-60 minutes. If you're a current Co-op colleague, this does not need to be completed.

Case Manager
From £25,000 plus incentive scheme up to £2,500 after probation, with excellent benefits and progression opportunities (Work Level 6B)
Monday-Friday, 37.5 hours or part time 22.5 hours available
Manchester, Stratford-Upon-Avon, Bristol, Sheffield - You'll complete your 3-6-month training at one of our offices, then you'll have the option to work in a hybrid way.

We're looking for case managers to join our Co-op Legal Services probate team. You don't need legal experience for this role, as we'll provide full training to get you up to speed.

In this role, you'll provide legal and administrative support to our customers following a bereavement. We'll look to you to manage each case from beginning to end, discussing the estate of the deceased, and keeping in continuous contact with the customer. You'll make a real difference to customers lives at a time when they need us most, and as a growing business we're passionate about developing our colleagues through our internal career progression framework. So, if you have the skills we need, we can offer you an exciting opportunity to build a rewarding career with us.

What you'll do

* take ownership of your own caseload and deliver on targets that drive the best outcomes for our customers
* be supported by the latest technologies, including AI, to assist you in the management of files
* work closely with customers (via phone or in writing), taking an empathetic approach given their recent circumstances
* use a case management system to manage your work, making sure it's always accurate and up to date
* engage with third parties, in particular financial institutions, and government bodies
* prepare the forms and documents required to keep cases moving forward and keep track of financial transactions

This role would suit people who have

* a background in either non-retail customer service, telephony, recruitment, insurance, finance, or experience with managing cases/claims end-to-end
* excellent customer service skills with the ability to put the customer's interests at the heart of what you do
* great organisational skills; you're able to manage your own workload and prioritise in a fast-paced environment
* great verbal and written communication skills with the confidence to speak to clients on the phone
* a keen eye for detail and accuracy
* emotional resilience and the ability to be professional even in difficult situations
* IT proficiency with the ability to learn new systems quickly

Why Co-op?

Here you'll do work that matters. We're a commercial organisation with a purpose beyond profit, you'll have an opportunity to help us build a stronger Co-op and stronger communities. You'll also get a package that includes:
* a pension with up to 10% employer contributions
* incentive scheme up to 10% after probation
* 28 days holiday plus bank holidays (rising to 32 in line with service)
* wellbeing benefits to support your physical financial and mental health
* coaching, training and support such as study leave, to help you develop your skills and progress your career
* discounts on Co-op products and services

Building an inclusive work environment

We're actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.

As part of the application process, you'll be asked to complete an online assessment, it will take you around 20 minutes to complete this.

If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include an SRA check, credit checks, and a DBS (disclosure and barring service) check. Please note Co-op does not offer visa sponsorship for this role.

Regional Operations Manager

Circa £80,000 plus benefits including company car (Work Level 4)
Remote role with significant travel across South Wales and Somerset

Please note that we'll need candidates to have a good commercial knowledge and understanding of the local area you're applying for.

Relocation allowance will not be available as part of this role.

We're looking for a Regional Operations Manager to join us at Co-op, to guide, empower, and coach a team of Operations Managers to deliver commercial successes, our Pure Convenience strategy, and our vision of 'co-operating to build more value for member-owners every day'.

In this role, you'll be dedicated to covering our retail operation across South Wales and Somerset. We'll look to you to drive great commercial outcomes in a complex and highly competitive part of the UK.

As a Regional Operations Manager you'll be a role model for our Co-op values and behaviours - creating an inclusive culture where we work together to improve performance in challenging locations. It's a big job, and an amazing opportunity for you to showcase your skills make a positive impact across our Co-op.

What you'll do

• Manage large-scale regions with an annual turnover of around £400 million
• Understand the complexity and variety of stores across South Wales and Somerset enabling you to influence, set operational success measures, drive operational excellence, and identify commercial opportunities to exploit
• Protect operations through effective risk management in making decisions which protect colleagues, customers, and our brand
• Act as a role model for our Co-op values and forge collaborative partnerships
• Directly lead a team of up to 6 Operations Managers, and around 2000 indirect reports, providing leadership and guidance for these colleagues

This role would suit people who have

• Significant knowledge of food retail, with experience of working in a fast-paced retail environment, executing sustainable change
• A proven track record of significantly improving commercial delivery and leadership within a large-scale, high turnover environment
• Experience of managing multiple partners and influencing others to make sure the needs of colleagues, customers and members are met
• Proactive/reactive decision-making and agile thinking skills in complex and challenging situations
• A passion for personal development, role modelling and advocating continuous growth of yourself and others

Why Co-op?

If you have the skills that we need, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services).

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Private healthcare for you and your family
• Access to a subsidised onsite gym (at our Manchester HQ)
• Coaching and training to support your career development
• Wagestream app - giving you access to a percentage of your pay as you earn

At Co-op, we're proud to do things a different way. As one of the world's largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we've had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.

Building a diverse environment

We're actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing

Please note that we may close applications for this role early.

Store Manager - Winterbourne, Bristol

Location: Dragon Road, Winterbourne, Bristol BS36 1BQ
Salary: £32,500 - £38,500 per annum plus great benefits
Permanent

We're looking for a skilled Store Manager to join our retail team. This full-time Store Manager role comes with a competitive salary and brilliant benefits package.

As a Store Manager, you'll help to deliver the store purpose by guiding the commercial and community strategies in your store. You'll also lead your team and show them how to make shopping at Co-op a fantastic experience, you'll help them to grow and learn so they can show our customers, colleagues and members the difference Co-op brings to local communities.

In this role, you can expect to:

* Empower your team to deliver great service, personally promoting the Co-op difference to customers and members
* Build an inclusive culture where everyone can speak up and share their views
* Develop your team through regular performance conversations to help them reach their potential
* Make sure the store is safe, legal and operational
* Manage and optimise your store's commercial performance, recruit new team members and manage HR processes

You'll need experience of guiding and developing a team and working in a busy, service-focused environment. Good communication skills are essential, and you should be able to coach, motivate and inspire your team. You'll also need:

* Resilience and great problem solving skills
* The ability to understand and analyse commercial information
* Willingness to roll up your sleeves and support the team with delivery of store activities

In return for your passion and commitment, you'll get a competitive salary and great benefits package which includes an annual bonus (based on personal and business performance), 36 days holiday including bank holidays (rising with service) and 30% off Co-op branded products in our food stores all year-round. You'll also get:

* A pension with up to 10% employer contributions
* Wagestream app - giving access to a percentage of your pay as you earn it
* Cycle to work scheme
* Coaching and training to support your career development

At Co-op, we're proud to do things a different way. As one of the world's largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we've had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.

We're actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.
As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.

Store Manager - Bristol
Location: Dragon Road, Winterbourne, Bristol BS36 1BQ
Salary: £32,500 - £38,500 per annum plus great benefits
Permanent

We're looking for a skilled Store Manager to join our retail team. This full-time Store Manager role comes with a competitive salary and brilliant benefits package.

As a Store Manager, you'll help to deliver the store purpose by guiding the commercial and community strategies in your store. You'll also lead your team and show them how to make shopping at Co-op a fantastic experience, you'll help them to grow and learn so they can show our customers, colleagues and members the difference Co-op brings to local communities.

In this role, you can expect to:

* Empower your team to deliver great service, personally promoting the Co-op difference to customers and members
* Build an inclusive culture where everyone can speak up and share their views
* Develop your team through regular performance conversations to help them reach their potential
* Make sure the store is safe, legal and operational
* Manage and optimise your store's commercial performance, recruit new team members and manage HR processes

You'll need experience of guiding and developing a team and working in a busy, service-focused environment. Good communication skills are essential, and you should be able to coach, motivate and inspire your team. You'll also need:

* Resilience and great problem solving skills
* The ability to understand and analyse commercial information
* Willingness to roll up your sleeves and support the team with delivery of store activities

In return for your passion and commitment, you'll get a competitive salary and great benefits package which includes an annual bonus (based on personal and business performance), 36 days holiday including bank holidays (rising with service) and 30% off Co-op branded products in our food stores all year-round. You'll also get:

* A pension with up to 10% employer contributions
* Wagestream app - giving access to a percentage of your pay as you earn it
* Cycle to work scheme
* Coaching and training to support your career development

At Co-op, we're proud to do things a different way. As one of the world's largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we've had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.

We're actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.
As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.

Store Manager - Bristol
Lodge Road, Bristol BS15 1JA
£31,900 - £37,500 plus great benefits


We're looking for a skilled Store Manager to join our retail team. This full-time Store Manager role comes with a competitive salary and brilliant benefits package.

As a Store Manager, you'll help to deliver the store purpose by guiding the commercial and community strategies in your store. You'll also lead your team and show them how to make shopping at Co-op a fantastic experience, you'll help them to grow and learn so they can show our customers, colleagues and members the difference Co-op brings to local communities.

In this role, you can expect to:

* Empower your team to deliver great service, personally promoting the Co-op difference to customers and members
* Build an inclusive culture where everyone can speak up and share their views
* Develop your team through regular performance conversations to help them reach their potential
* Make sure the store is safe, legal and operational
* Manage and optimise your store's commercial performance, recruit new team members and manage HR processes

You'll need experience of guiding and developing a team and working in a busy, service-focused environment. Good communication skills are essential, and you should be able to coach, motivate and inspire your team. You'll also need:

* Resilience and great problem solving skills
* The ability to understand and analyse commercial information
* Willingness to roll up your sleeves and support the team with delivery of store activities

In return for your passion and commitment, you'll get a competitive salary and great benefits package which includes an annual bonus (based on personal and business performance), 36 days holiday including bank holidays (rising with service) and 30% off Co-op branded products in our food stores all year-round. You'll also get:

* A pension with up to 10% employer contributions
* Wagestream app - giving access to a percentage of your pay as you earn it
* YuLife app - rewarding you for exercising with discounts and vouchers
* Cycle to work scheme
* Coaching and training to support your career development

At Co-op, we're proud to do things a different way. As one of the world's largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we've had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.

We're actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.

We reserve the right to remove a vacancy before the scheduled closing date.

Store Manager - Bristol
Lodge Road, Bristol BS15 1JA
£31,900 - £37,500 plus great benefits


We're looking for a skilled Store Manager to join our retail team. This full-time Store Manager role comes with a competitive salary and brilliant benefits package.

As a Store Manager, you'll help to deliver the store purpose by guiding the commercial and community strategies in your store. You'll also lead your team and show them how to make shopping at Co-op a fantastic experience, you'll help them to grow and learn so they can show our customers, colleagues and members the difference Co-op brings to local communities.

In this role, you can expect to:

* Empower your team to deliver great service, personally promoting the Co-op difference to customers and members
* Build an inclusive culture where everyone can speak up and share their views
* Develop your team through regular performance conversations to help them reach their potential
* Make sure the store is safe, legal and operational
* Manage and optimise your store's commercial performance, recruit new team members and manage HR processes

You'll need experience of guiding and developing a team and working in a busy, service-focused environment. Good communication skills are essential, and you should be able to coach, motivate and inspire your team. You'll also need:

* Resilience and great problem solving skills
* The ability to understand and analyse commercial information
* Willingness to roll up your sleeves and support the team with delivery of store activities

In return for your passion and commitment, you'll get a competitive salary and great benefits package which includes an annual bonus (based on personal and business performance), 36 days holiday including bank holidays (rising with service) and 30% off Co-op branded products in our food stores all year-round. You'll also get:

* A pension with up to 10% employer contributions
* Wagestream app - giving access to a percentage of your pay as you earn it
* YuLife app - rewarding you for exercising with discounts and vouchers
* Cycle to work scheme
* Coaching and training to support your career development

At Co-op, we're proud to do things a different way. As one of the world's largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we've had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.

We're actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.

We reserve the right to remove a vacancy before the scheduled closing date.

Case Manager
From £25,000 plus incentive scheme up to 10% of your salary after probation, with excellent benefits and progression opportunities (Work Level 6B)
Monday-Friday, full time 37.5 hours
Manchester, Stratford-Upon-Avon, Bristol - You'll complete your 6-month training at one of our offices, then you may have the option to work in a hybrid way.

We're looking for case managers to join our Co-op Legal Services probate team. You don't need legal experience for this role, as we'll provide full training to get you up to speed.

In this role, you'll provide legal and administrative support to our customers following a bereavement. We'll look to you to manage each case from beginning to end, discussing the estate of the deceased, and keeping in continuous contact with the customer. You'll make a real difference to customers lives at a time when they need us most, and as a growing business we're passionate about developing our colleagues through our internal career progression framework. So, if you have the skills we need, we can offer you an exciting opportunity to build a rewarding career with us.

What you'll do

• take ownership of your own caseload and deliver on targets that drive the best outcomes for our customers
• work closely with customers (via phone or in writing), taking an empathetic approach given their recent circumstances
• use a case management system to manage your work, making sure it's always accurate and up to date
• engage with third parties, in particular financial institutions, and government bodies
• prepare the forms and documents required to keep cases moving forward and keep track of financial transactions

This role would suit people who have

• a background in either non-retail customer service, telephony, recruitment, insurance, finance, or experience with managing cases/claims end-to-end
• excellent customer service skills with the ability to put the customer's interests at the heart of what you do
• great organisational skills; you're able to manage your own workload and prioritise in a fast-paced environment
• great verbal and written communication skills with the confidence to speak to clients on the phone
• a keen eye for detail and accuracy
• emotional resilience and the ability to be professional even in difficult situations
• IT proficiency with the ability to learn new systems quickly

Why Co-op?

Here you'll do work that matters. We're a commercial organisation with a purpose beyond profit, you'll have an opportunity to help us build a stronger Co-op and stronger communities. You'll also get a package that includes:

• a pension with up to 10% employer contributions
• incentive scheme up to 10% after probation
• 28 days holiday plus bank holidays (rising to 32 in line with service)
• wellbeing benefits to support your physical financial and mental health
• coaching, training and support such as study leave, to help you develop your skills and progress your career
• discounts on Co-op products and services

Building an inclusive work environment

We're actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.

As part of your application, you'll need to complete an online assessment. This assessment typically takes between 45-60 minutes. If you're a current Co-op colleague, this does not need to be completed.

If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include an SRA check, credit checks, and a DBS (disclosure and barring service) check. Please note Co-op does not offer visa sponsorship for this role.

Store Manager - Bishopston, Bristol
117-121 Gloucester Road, Bishopston, Bristol BS7 8AT
£35,600 - £44,500 plus great benefits


We're looking for a skilled Store Manager to join our retail team. This full-time Store Manager role comes with a competitive salary and brilliant benefits package.

As a Store Manager, you'll help to deliver the store purpose by guiding the commercial and community strategies in your store. You'll also lead your team and show them how to make shopping at Co-op a fantastic experience, you'll help them to grow and learn so they can show our customers, colleagues and members the difference Co-op brings to local communities.

In this role, you can expect to:

* Empower your team to deliver great service, personally promoting the Co-op difference to customers and members
* Build an inclusive culture where everyone can speak up and share their views
* Develop your team through regular performance conversations to help them reach their potential
* Make sure the store is safe, legal and operational
* Manage and optimise your store's commercial performance, recruit new team members and manage HR processes

You'll need experience of guiding and developing a team and working in a busy, service-focused environment. Good communication skills are essential, and you should be able to coach, motivate and inspire your team. You'll also need:

* Resilience and great problem solving skills
* The ability to understand and analyse commercial information
* Willingness to roll up your sleeves and support the team with delivery of store activities

In return for your passion and commitment, you'll get a competitive salary and great benefits package which includes an annual bonus (based on personal and business performance), 36 days holiday including bank holidays (rising with service) and 30% off Co-op branded products in our food stores all year-round. You'll also get:

* A pension with up to 10% employer contributions
* Wagestream app - giving access to a percentage of your pay as you earn it
* YuLife app - rewarding you for exercising with discounts and vouchers
* Cycle to work scheme
* Coaching and training to support your career development

At Co-op, we're proud to do things a different way. As one of the world's largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we've had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.

We're actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.

We reserve the right to remove a vacancy before the scheduled closing date.

Lead Probate Sales Manager
£80,000-£90,000 (Work Level 4) plus excellent benefits including company car or allowance (£6,000 per annum), private healthcare and up to 10% pension contribution Manchester, Bristol, Sheffield, or Stratford-Upon-Avon - hybrid working with travel across the UK

We're looking for a lead probate sales manager to join our probate team at Co-op Legal Services.
As the UK's largest provider of probate services, we're committed to finding new routes to market and pioneering innovative ways of supporting our customers, and as we continue to grow there's never been a more exciting time to join us.

In this newly created role, you'll build and maintain strong working relationships with our partners whilst developing and implementing sales strategies to promote our services via multi-disciplinary teams. We'll also look to you to enhance our customer experience, working closely with our probate sales and advisory teams to make sure we deliver quality service to our partners and customers. If you have the vision and strategic awareness we need, we can offer you the opportunity to build on your leadership skills and further develop our market leading proposition.

What you'll do

* lead, mentor and inspire our advisory and consultancy teams in an inclusive way, driving a performance culture to meet targets
* build effective and influential relationships with our partners, identifying new opportunities and embedding practices
* develop sales strategies for the promotion of our services through our partners
* build effective and influential relationships with our partners, identifying new opportunities and embedding practices
* lead on projects to track and improve customer experience, working closely with our partners and making sure we're in compliance with regulatory obligations
* work closely with leaders in our operational, legal, risk and compliance teams
* own and manage complaint handling and resolution
* support the partnerships team in developing the relationships with new partners and providing product specific advice
* report directly to our head of sales and become a crucial part of our leadership team
* deputise for our head of sales when required

This role would suit people who have

* successful experience of leading a consultative sales team
* experience of succeeding in a legal, financial, or other regulated sales environment
* experience of developing and delivering consultative sales strategy
* experience of managing partner relationships and delivering business growth
* a passion for delivering and improving customer service through the team
* the ability to train and mentor senior colleagues and business customers
* the ability to build positive relationships with senior leaders, up to exec level

Why Co-op?

Here you'll do work that matters. We're a commercial organisation with a purpose beyond profit, you'll have an opportunity to help us build a stronger Co-op and stronger communities. You'll also get a package that includes:

* competitive salary
* company car or car allowance
* private healthcare
* coaching, training and support to help you develop
* pension with up to 10% employer contributions
* annual incentive scheme
* 28 days holiday (rising to 32 in line with service) plus bank holidays
* discounts on Co-op products and services

Building an inclusive work environment

We're actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.

If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include an SRA check, credit checks, and a DBS (disclosure and barring service) check. Please note Co-op does not offer visa sponsorship for this role.

Proud member of the Disability Confident employer scheme

Store Manager - Bristol
Location: High Kingsdown, Bristol
Salary: £35,600 plus great benefits

Contract: Permanent


We're looking for a skilled Store Manager to join our retail team. This full-time Store Manager role comes with a competitive salary and brilliant benefits package.

As a Store Manager, you'll help to deliver our store purpose by guiding the commercial and community strategies in your store. You'll also lead your team to provide a great shopping experience, helping them to learn and grow so they can bring our 'Co-operating for a Fairer World' vision to life for customers and members.

In this role, you can expect to:

* Empower your team to deliver great service, personally promoting the Co-op difference to customers and members
* Build an inclusive culture where everyone can speak up and share their views
* Develop your team through regular performance conversations to help them reach their potential
* Make sure the store is safe, legal and operational
* Manage and optimise your store's commercial performance, recruit new team members and manage HR processes

You'll need experience of guiding and developing a team and working in a busy, service-focused environment. Good communication skills are essential, and you should be able to coach, motivate and inspire your team. You'll also need:

* Resilience and great problem solving skills
* The ability to understand and analyse commercial information
* Willingness to roll up your sleeves and support the team with delivery of store activities

In return for your passion and commitment, you'll get a competitive salary and great benefits package which includes an annual bonus (based on personal and business performance), 36 days holiday including bank holidays (rising with service) and 30% off Co-op branded products in our food stores all year-round. You'll also get:

* A pension with up to 10% employer contributions
* Wagestream app - giving access to a percentage of your pay as you earn it
* YuLife app - rewarding you for exercising with discounts and vouchers
* Cycle to work scheme
* Coaching and training to support your career development

At Co-op, we're proud to do things a different way. As one of the world's largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we've had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.

We're actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.

We reserve the right to remove a vacancy before the scheduled closing date.

Proud member of the Disability Confident employer scheme

Store Manager - Bristol
Location: High Kingsdown, Bristol
Salary: £35,600 plus great benefits

Contract: Permanent


We're looking for a skilled Store Manager to join our retail team. This full-time Store Manager role comes with a competitive salary and brilliant benefits package.

As a Store Manager, you'll help to deliver our store purpose by guiding the commercial and community strategies in your store. You'll also lead your team to provide a great shopping experience, helping them to learn and grow so they can bring our 'Co-operating for a Fairer World' vision to life for customers and members.

In this role, you can expect to:

* Empower your team to deliver great service, personally promoting the Co-op difference to customers and members
* Build an inclusive culture where everyone can speak up and share their views
* Develop your team through regular performance conversations to help them reach their potential
* Make sure the store is safe, legal and operational
* Manage and optimise your store's commercial performance, recruit new team members and manage HR processes

You'll need experience of guiding and developing a team and working in a busy, service-focused environment. Good communication skills are essential, and you should be able to coach, motivate and inspire your team. You'll also need:

* Resilience and great problem solving skills
* The ability to understand and analyse commercial information
* Willingness to roll up your sleeves and support the team with delivery of store activities

In return for your passion and commitment, you'll get a competitive salary and great benefits package which includes an annual bonus (based on personal and business performance), 36 days holiday including bank holidays (rising with service) and 30% off Co-op branded products in our food stores all year-round. You'll also get:

* A pension with up to 10% employer contributions
* Wagestream app - giving access to a percentage of your pay as you earn it
* YuLife app - rewarding you for exercising with discounts and vouchers
* Cycle to work scheme
* Coaching and training to support your career development

At Co-op, we're proud to do things a different way. As one of the world's largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we've had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.

We're actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.

We reserve the right to remove a vacancy before the scheduled closing date.

Proud member of the Disability Confident employer scheme

Probate Estate Manager
£30,800-£38,500 plus excellent benefits (Work Level 6A)
We're now working in a hybrid way, with colleagues dividing their time between home and at least one day a week at any of our offices in Manchester, Sheffield, Bristol, or Stratford upon Avon.

We're looking for an associate probate estate manager to join our market leading probate team, making a real difference to peoples lives at a time when they need us most.

At Co-op Legal Services we're passionate about providing alternative routes into legal services, so whether you have legal qualifications or not, we can offer you the chance to build a rewarding career with us. In this role, you'll manage a caseload of 50-60 probate cases consisting of taxable estates from start to finish. You won't need to source your own work or bring a following of clients with you, and you'll be joining a fast growing, innovative legal business where we use technology to respond to the changing needs of our customers.

What you'll do

* manage a varied caseload of taxable estate administration probate cases from start to finish
* use our case management system to make sure information is recorded accurately
* engage with clients mainly by telephone and email
* work collaboratively with support from experienced members of the team to continually develop your legal skills

This role would suit people who have

* experience of managing taxable probate estate administration cases
* the ability to use your initiative and effectively manage multiple priorities
* a client-focused approach - putting customers' interests at the heart of everything you do

Why Co-op?

Here you'll do work that matters. Co-op is an organisation with a purpose beyond profit, and by contributing to our success you'll help us to realise our vision of co-operating for a fairer world.
You'll also get a package that includes:

* an annual bonus scheme (dependent on personal and business performance)
a pension with up to 10% employer contributions
* 28 days holiday (rising to 32 in line with service) plus bank holidays
* wellbeing benefits to support your physical financial and mental health
* coaching, training and support such as study leave, to help you develop your skills and progress your career
* Wagetream - a money management app that gives you access to a percentage of your wage as you earn it
* discounts on Co-op products and services

Building an inclusive work environment

We're actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.

If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include an SRA check, credit checks, and a DBS (disclosure and barring service) check. Please note Co-op does not offer visa sponsorship for this role.

Proud member of the Disability Confident employer scheme