Total 10 customer service job vacancies in Chelmsford, Essex, CM2 0PP

This is a fixed term contract or secondment opportunity until 31/03/2025.

The Team

This is an exciting opportunity to join a team with a focus on driving service improvement within Essex County Council's Adult Social Care services. The team lead on service wide initiatives, providing support to the Adult Social Leadership team, ensuring that teams are ready for quality assurance duties.

You will be a champion for best practice and an advocate for change. You will work collaboratively using a strength-based approach with teams across Adult Social Care to deliver quality improvement and assurance activity in readiness for the CQC inspection.

The Opportunity

Senior social workers are passionate in demonstrating expert and effective practice ability in complex situations. Managing a caseload and supporting colleagues with complex cases, with an ability to mitigate high levels of risk. Working collaboratively with statutory and non-statutory/voluntary agencies ensuring a joined up approach.

Significant experience of social work or occupational therapy, modelling good practice and providing expert advice and guidance is essential in this role.

In summary you will:

• Work within the statutory legal framework, policy and guidance and determining when the threshold for statutory intervention has been reached in line with legislative and organisational standards within the Care Act 2015 (e.g MCA/DoLS/CHC assessments etc).
• Provide a source of specialist advice and professional expertise that will contribute to the development of practice standards.
• Contribute or lead on projects, maintaining accurate and timely data reports and presentations as required.
• Participate in a range of focus groups, meetings, conferences and pro-actively taking a lead when a social care perspective is required.
• Evaluate performance and evidence outcome measurements or indicators and use these to inform future direction and ensure compliance with policies and all external and internal regulation linking with ASC services.
• Develop an evidence base of insight gained from lived experience and coproduction activities across Adult Social Care and produce regular reports with the insight gained as and when required.
• Build strong effective working relationships across the Council, with partners and members of voluntary agencies.
• Contribute to the delivery of high-level expertise in particular areas of practice and lead on those areas, contributing to the development of a lean and agile system that is responsive to the needs of the people in receipt of services.

About you

• Educated to degree level (i.e. Diploma or degree in social work, CQSW, CSS) or equivalent.
• Evidence continuing professional development and demonstrable capability of practice in accordance with current professional standards eg professional capability framework, knowledge and skills statement. Current registration with the Health and Care Professions Council (HCPC) or Social Work England (SWE)
• Have significant experience of social work / occupational therapy, demonstrating a comprehensive, up to date understanding of all relevant legislation, regulations, guidance and how to generate the conditions of success and culture in line with the Essex approach to social care.
• Experience of leading change in a complex environment, and ensuring the organisation delivers best practice within financial constraints.
• Effective communicator with ability to build good relationships with a range of colleagues and stakeholders; assertive in communications with the ability to persuade, influence and negotiate effectively
• Uses initiative and judgement and decision-making skills in providing quality assurance to the work undertaken for customers.
• Have proven ability to work flexibly, be proactive and able to adapt to changing circumstances.
• Evidence of working within a fast-paced team
• Experience of chairing meetings or focus groups involving clients, family members and/or carers and other multi-agency professionals.
• Developing strong relationships with partners, other agencies and the local community to achieve joint objectives and offer a supportive framework for children and vulnerable adults.
• Understanding of the financial implications to Social Care

This role involves travelling around Essex. A driving licence and car - or the ability to meet the mobility requirements of the role through other means - is essential.

What We Offer in Return

We'll support you to be your best…

• Training and development to empower you from our award-winning Essex Social Care Academy.
• With us you can make your career work for you with flexible working options
• With us you can get the support you need with employee wellbeing and counselling
• Lease Car scheme
• Up to £8000 for relocation*
• With us you can have peace of mind with life assurance of three times annual salary
• Payment of professional fees for approved professions
• Local Government Pension Scheme. View Key Facts and FAQ's about the LGPS.
• Volunteering leave
• 27 days annual leave plus bank holidays, rising with service
• Employee Assistance Programme (EAP) - access to free and confidential information, support, and guidance from a team of highly qualified professionals.
• Employee Networks - communities to support you, connect you and help influence change at ECC

*T&Cs Apply.

Whatever you want to achieve in your social care career, you can do it here.

For more information visit our Adult Social Care Brochure or contact Abbie.Mollison@essex.gov.uk.

Essex County Council is proud to offer an excellent benefits package to all its employees. More information can be found on https://www.workingforessex.com/working-here/pay-reward/

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment .

Essex County Council is proud to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.

We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

We seek the best talent from the widest pool of people as diversity is key to our success.

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join the Essex Talent Community.

Pay and Reward | Our Ways of Working | About Us | Organisation Behaviours

Youth Justice Service Practitioner, West Essex

Permanent, Full Time

£36,101 to £48,622 per annum

Location: Epping

Working Style: Community-based worker

Closing Date: 26th August 2024

Interview Date: 3rd September 2024

The role

Youth Justice Social Workers work to reduce offending by young people, working closely with family, schools, and other relevant key agencies to address the factors leading to offending and representing the Youth Justice Service at relevant multiagency forums to secure better outcomes for young people.

With experience of working with complex young people and their families demonstrating a comprehensive understanding of all relevant legislation and a background in Youth Justice, Probation, or Social Work.

What you will need

• To be registered with Social Work England as a registered Social Worker or a qualified probation officer.
• Experience of working with complex children / young people or young adults in a criminal justice/care setting and an understanding of the issues that affect young people and children.
• Excellent communication skills and IT literate and ensure high quality recording on YOS case management system.
• An ability to work on your own initiative and manage competing demands when under pressure and awareness of own strengths and area for development and a commitment to continuous professional development.
• Ability to challenge young people, their attitudes and behaviours, in an appropriate and positive manner and a commitment to working in partnership with young people, their parents/carers and others involved in the young person's life.
• Adept at working effectively as part of a multi-disciplinary team and across organisational boundaries.

The role requires you to be mobile throughout a wider operational area including travelling around the county of Essex and beyond, transporting service users and their belongings and to be able to do so in an emergency. Driving licence and car or the ability to meet the mobility requirements of the role through other means is essential.

To read more about us please visit: Children & Families

Please take a look at our 'No Magic' Children & Families video

The role requires you to be mobile throughout a wider operational area including travelling around the county of Essex and beyond, transporting service users and their belongings and to be able to do so in an emergency. Driving licence and car or the ability to meet the mobility requirements of the role through other means is essential.

Essex County Council is proud to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.

We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community

If you have queries on this role or require anything further, please email resourcing.team@essex.gov.uk

Follow us on Facebook , Twitter, Instagram and LinkedIn . Further details can be found on our careers page .

Downloads

Pay and Reward | Our Ways of Working | About Us | Organisation Behaviours

Customer Services Assistant

Permanent, Full Time and Part Time

Up to £23,344 per annum (FTE)

Location: Brentwood and Shenfield

Working Style: Fixed-base worker

Come and join us in Libraries where we're starting to reimagine what our libraries are going to be and help our present and future customers have the best experience possible.

We are currently recruiting Customer Services Assistants based at our Shenfield and Brentwood Libraries. Please see below the vacancies we are recruiting to.

• Shenfield Library - Full Time - 37 hours per week
• Shenfield Library - Part Time - 18.5 hours per week
• Brentwood Library - Part Time - 18.5 hours per week

We are also recruiting for a 12-month fixed term contract for a full time Customer Services Assistant based at either Brentwood or Shenfield Library. Please note, all vacancies include Saturday working.

You'll join a service that is undergoing change. Libraries around the UK are evolving to meet the differing demands of our customers. The demands are often different dependent on the location of our Libraries, and this is where your knowledge will be invaluable. You'll support with book circulation and issuing, signpost customers to different services and be our ears and eyes for what makes the difference to our customers. We want you to feel proud to play your role.

The Opportunity

Our Customer Service team are at the heart of what we do- they are the face of our libraries and our driving force. To join them you'll need to be confident helping a diverse range of customers, with demands that change daily. We have an inclusive environment - your experience, your age and your perspectives are welcome in our team.

Key Responsibilities

• First and foremost - you like helping people. If you've got some IT skills - self-taught or not, that's ideal. We use self-service equipment, and our customers need your empathy and patience at all time.
• Deliver engaging story and rhyme sessions to groups of parents and toddlers in the library.
• Health & Safety is key to what we do. We'd like you to be the kind of person who sees things that need sorting and help sort them out.
• You'll help with promotional activities - we generate income in all our libraries and value your ideas. Especially ones that can be rolled out across all Libraries.
• Assisting customers to use the library catalogue and learn to use the full library offer.
• Ensure seamless stock circulation and management, involving sorting, shelving, tidying, and handling reservations, fines, and membership activities.
• Data drives us - you'll help us look at it in different ways, ensuring that we focus on the customer and staff to improve what we offer.
• Our smaller libraries have less staff, so we'll ask you to help out with unlocking / locking up, and ask you to be a trusted keyholder.

Experience and Qualifications:

We welcome candidates with a diverse range of experiences and qualifications. Here's a sample - what we're interested in is if you are brilliant at the basics which include:

• Possession of a Driving Licence
• Demonstration that you know how to use IT systems, or have the ability to learn
• Customer service experience in any area
• Confidence in speaking to our customers and signposting them to Library services, other parts of the Council services and our partner organisations.
• Enthusiasm and ideas
• Enjoy working within a team to make us as brilliant as possible.

We are dedicated to building a team that reflects the diverse community we serve. All qualified applicants will receive consideration for employment.

Together, let's create a welcoming and inclusive library experience for everyone. Apply now to be part of our vibrant and diverse team!

Due to the different areas where you may work, the job role requires you to be mobile throughout an operational area. Therefore, the post holder will need to have a driving licence and access to a vehicle. Expenses are paid in accordance with Essex County Council policy.

To read more about us please visit: Climate, Environment and Customer Services

Why Essex?

Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England's oldest town, Colchester, and two of its newest - Basildon and Harlow - are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career. Read more about us.

Essex County Council is proud to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.

We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

What you should do next

If you are interested in finding out more about this role, we would love to hear from you. Please apply via the Working for Essex website.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community.

If you have queries on this role or require anything further, please email Resourcing.Team@essex.gov.uk

Follow us on Facebook ,Twitter, Instagram and LinkedIn . Further details can be found on our careers page .

Downloads

Pay and Reward | Our Ways of Working | About Us | Organisation Behaviours

Senior Youth Justice Service Practitioner

Permanent, Full Time

£45,217 to £54,395 per annum

Location: Chelmsford

Working Style: Community-based worker

Closing Date: 10th July 2024

Essex Youth Justice Service currently have vacancies in Basildon and Chelmsford

Recognised as "Outstanding" by HMIP, we are committed to the development and wellbeing of our youth. Our service is a testament to what can be achieved with integrity, collaboration, and compassion.

Your Role

As a Senior Practitioner, you are at the forefront of change, managing complex cases and guiding young people towards a brighter future. Your extensive experience in social work and criminal justice serves as a cornerstone for our service.

Your Contributions:

Expert Guidance: Offer specialist advice and professional consultation, shaping the practices of our dedicated team.

Comprehensive Assessments:Utilise Asset+ and other YOS tools to understand and support the unique journeys of young individuals.

Caseload Leadership: Oversee a diverse range of high-risk cases, ensuring adherence to National and Service Standards with precision and care.

Innovative Interventions: Develop tailored plans that resonate with young people and their families, reducing risks and preventing reoffending.

Quality Reporting: Prepare insightful reports for Court or Youth Offender Panels and take the lead in multi-agency case conferences when a social care perspective is paramount.

Risk Management: Ensure that safeguarding processes are robust and responsive, safeguarding the futures of those in our care.

Specialised Expertise: Lead by example in areas of practice, ensuring excellence and driving continuous improvement within the team.

What You Bring:

Professional Credentials: A recognised social work qualification and registration with Social Care England, or a qualified Probation Officer status.

Proven Experience: A track record of impactful work with children or young adults in complex situations.

Legislative Knowledge: A deep understanding of youth justice, children's legislation, and the latest in regulatory practices.

Mentorship and Leadership: Experience in guiding both new and seasoned professionals, serving as a beacon of knowledge and practice.

Community Collaboration: A history of building strong relationships with partners and agencies, united in the goal of supporting our youth.

Decisive Communication: Exceptional skills in decision-making and communication, vital for articulating goals and achieving outcomes.

Join Us:

Be part of a team that values growth, learning, and the power of working together to make a lasting impact on the lives of young people. Your expertise will not only shape their futures but also contribute to a community where every child has the opportunity to succeed.

To read more about us please visit: Children & Families

Please take a look at our 'No Magic' Children & Families video

The role requires you to be mobile throughout a wider operational area including travelling around the county of Essex and beyond, transporting service users and their belongings and to be able to do so in an emergency. Driving licence and car or the ability to meet the mobility requirements of the role through other means is essential.

Essex County Council is proud to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.

We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community

If you have queries on this role or require anything further, please email resourcing.team@essex.gov.uk

Follow us on Facebook , Twitter, Instagram and LinkedIn . Further details can be found on our careers page .

Downloads

Pay and Reward | Our Ways of Working | About Us | Organisation Behaviours

Customer Service Assistant

Braintree District Council

Temporary, Full Time

£12.70 per hour

Location: Braintree

Closing Date: Monday 13th May 2024

Essex County Council (ECC) are delighted to be supporting Braintree Council to recruit a Customer Service Assistant

The Opportunity:

We have an exciting opportunity for a Customer Advisor to join our Customer Services Team, to cover a 6 month secondment, covering the hours of 8.30am to 5pm.

Working as part of a busy team, you will provide a front-line service to customers and staff - in person, by telephone, email and web. Dealing with the public, you will provide advice, interpret queries and re-route customers across a range of Council services.

The Customer Service Centre receives over 150,000 customer contacts a year, across various access channels, and you will be handling everything from arranging a waste collection to processing food voucher requests, as well as taking call back messages for busy departments.

We are looking for an individual who is committed to providing a high quality, customer-focused service and will work with customers and staff to achieve positive outcomes.

You will have excellent communication and keyboard skills, be friendly and approachable with the ability to work under pressure on your own or as part of a team. Grades A-C, or equivalent in English and Maths are essential.

At this current time our team is working a hybrid pattern i.e., a mixture of office and home working. The successful candidate will be required to attend the office at Causeway House whilst completing induction training.

Why choose Braintree District Council?

Braintree District Council is a great place to work. We pride ourselves on our creative, innovative and forward thinking approach that is led by our staff. We are committed to having an engaged workforce who understand our strategy and how they can help deliver it.

Staff benefits

* Competitive pay and benefits

* Flexible working

* Free parking

* Local government pension scheme

* Learning and development for all staff

* Staff recognition schemes

* Extensive health and wellbeing programme including discounted gym membership

* Employee assistance programme

For further information about the post and to apply online, please click here or visit our website https://www.braintree.gov.uk/jobs-careers

Closing date for receipt of applications: Midnight on Monday 13th May 2024

Please Note - Essex County Council is advertising this role on behalf of Braintree District Council and if successful you will be employed by Braintree District Council

Reception Assistant - Coroner's Service

Fixed Term, Full Time

Up to £23,344 per annum

Location: Chelmsford

Working Style: Fixed-base worker

Please note that this is a fixed term contract opportunity for a period of 2 years.

The Opportunity

Essex County Council (ECC) is one of the largest and most dynamic local authorities in the UK and is undergoing significant transformational change to further enhance customer focus and service and delivery.

Reception Assistants will work within a team, operating as the initial point of contact for all visitors, internal and external customers, and staff. Providing advice and guidance to staff and visitors and carrying out administrative processes.

The role requires experience of working with in a similar customer orientated environment, familiarity with general office practices and procedures and the ability to build good working relationships, both internal and external.

Accountabilities

• Responsible for maintaining a high standard of customer care, dealing with routine enquiries, managing court room bookings and greeting and booking in visitors, jury members, witnesses, and legal teams.
• Ensure that own knowledge of organisational change is up to date and accurate, sharing information with colleagues.
• Deliver duties in accordance with work schedules and plans, to ensure that adequate cover for the reception area is maintained at all times.
• Ensure own knowledge of systems and processes are continuously updated to enable best use of technology.
• Participate in monitoring and evaluation of the performance of the Coroners Service Reception.
• Provide advice and guidance to staff and visitors on security requirements, expected behaviours relating to the court process and identity document requirements.
• Responsible for being the first point of contact for visitors, bereaved families, witnesses, jurors, coroners, and legal teams.
• Specific individual and shared targets and objectives are defined annually within the performance management framework.

The Experience You Will Bring

• Educated to RQF level 2 (GCSE) and a Level 2 Customer Service qualification, or equivalent by experience.
• Evidence of the ability to develop skills and knowledge within role.
• Experience of working with in a similar customer orientated environment and familiarity with general office practices and procedures.
• Ability to develop effective working relationships across the Council and external organisations.
• Experience of working in a team.
• Effective verbal and written communication skills with the ability to communicate with a wide range of audience in varying mediums.
• Ability to diffuse challenging situation and deal with occasional confrontational behaviour.
• Experience of delivering high quality customer care
• Ability to carry out a variety of administrative support maintaining confidentiality.
• Knowledge of IT software packages, including the Microsoft Office suite of programs

To read more about us please visit: Climate, Environment and Customer Services

Why Essex?

Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England's oldest town, Colchester, and two of its newest - Basildon and Harlow - are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career. Read more about us.

Essex County Council is proud to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.

We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

What you should do next

If you are interested in finding out more about this role, we would love to hear from you. Please apply via the Working for Essex website.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community.

If you have queries on this role or require anything further, please email resourcing.team@essex.gov.uk

Follow us on Facebook ,Twitter, Instagram and LinkedIn . Further details can be found on our careers page .

Downloads

Pay and Reward | Our Ways of Working | About Us | Organisation Behaviours

Customer Services Assistant - Visa Checking Service

Fixed Term, Full Time

Up to £23,344 per annum

Location: Chelmsford

Working Style: Fixed-base worker

Please note that this is a fixed term contract opportunity for a period of 6 months.

This post is based at Chelmsford Library working Monday to Saturday, 8:45am to 5:15pm.

With one day off in the week.

The Opportunity

Your role will provide a face- to-face service, supporting customers with their visa and citizenship applications.

You will deliver a service on behalf of the UK Visas and Immigration Service (UKVI) by helping people who have already completed their visa application online to scan and submit their documentation. This means applicants won't have to post off vital documents, like passports, and can complete their visa application locally. Libraries across the country are being chosen as locations which applicants can visit in person with their documentation. The service for Essex residents is delivered from Chelmsford Library.

The ideal candidate will enjoy working with customers of all ages and backgrounds. Effective communication skills are a necessity together with good listening skills to ensure that you can deal with customer enquiries and queries appropriately.

You will be required to carry out a range of clerical tasks to an appointment diary, so the ability to learn and to work quickly and accurately under pressure is essential. You will need to be able to adapt and respond to a complex, ever-changing environment, taking opportunities to improve the way things are done.

As this service is being provided on behalf of the UKVI Service and specialist software will be provided, you will need to be willing to undertake the necessary checks to receive Baseline Personnel Security Standard (BPSS) clearance. The role will be fully trained, competent, and experienced in undertaking all duties and functions.

Above all, we are looking for people who genuinely enjoy operating in a customer-focused organisation.

Accountabilities

• Capture and digitise information as part of a process
• Act as a first point of contact for customers
• Manage customer expectations, interact and display professionalism at all times.
• Adhere to the Quality Framework, ensuring performance targets are met daily and accuracy targets are achieved
• Manage challenging situations always displaying professionalism
• Work as part of a team and also work independently, managing your time appropriately, working efficiently at all times.
• Understand the needs of customers and deliver the best possible outcomes through exemplar customer service.
• Answer enquiries from customers promptly, providing accurate information - including referral to other services as appropriate - in a timely fashion.
• Comply with the individual responsibilities for Health Safety & Welfare in the workplace, including ensuring safeguarding children, in accordance with work role
• Specific individual and shared targets and objectives are defined annually within the performance management framework.
• Post would be subject to successful Baseline Personnel Security Standard (BPSS) clearance

The Experience You Will Bring

• Ability to work with a high level of speed and accuracy including experience of handling confidential and sensitive information
• Excellent organisational skills with great attention to detail
• Effective problem-solving skills and be a team player who constantly displays commitment and flexibility
• Experience of working with the public in a customer-orientated service.
• The ability to develop and maintain good working relationships with colleagues
• The ability to deliver a high-quality and caring customer service in a professional and timely manner, creating trust and confidence
• Excellent communication and interpersonal skills
• Working in a high-volume processing environment
• The ability to understand and apply corporate policies and procedures consistently
• Experience in working in a busy customer facing environment.
• IT literate in MS office programmes and ability to learn to use in-house IT systems and processes quickly. Appropriate system training will be provided.
• Awareness of the services which public libraries, registration and coroners service currently offer to customers.

To read more about us please visit: Climate, Environment and Customer Services

Why Essex?

Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England's oldest town, Colchester, and two of its newest - Basildon and Harlow - are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career. Read more about us here.

Essex County Council is proud to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.

We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

What you should do next

If you are interested in finding out more about this role, we would love to hear from you. Please apply via the Working for Essex website.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, register here to be part of our new Essex Talent Community.

If you have queries on this role or require anything further, please email Resourcing.Team@essex.gov.uk

Follow us on Facebook , Twitter, Instagram and LinkedIn . Further details can be found on our careers page .

Downloads

Pay and Reward , Our Ways of Working, About Us, Organisation Behaviours

Customer Services Assistant

Permanent, Full Time and Part Time

Up to £22,361 per annum (FTE)

Location: Basildon and surrounding areas

Working Style: Fixed-base worker

Come and join us in Libraries where we're starting to reimagine what our libraries are going to be and help our present & future customers have the best experience possible.

We are currently recruiting Customer Services Assistants based within our libraries across Basildon and surrounding areas. We have both full time and part time hours available; part time hours can be discussed at interview. Please note all roles will include working a minimum of two Saturdays per month.

This role will be based at Basildon Library and will require travel throughout the Basildon Area, you could work at the following Libraries:

• Basildon
• Billericay
• Laindon
• Vange
• Pitsea
• Wickford
• Fryerns

You may also be required on occasion to cover libraries in the Castle Point area, these libraries are

• Canvey Island
• South Benfleet
• Hadleigh
• Great Tarpots

Due to the different areas where you may work, the job role requires you to be mobile throughout an operational area.

The Role

You'll join a service that is undergoing change. Libraries around the UK are evolving to meet the differing demands of our customers. The demands are often different dependent on the location of our Libraries, and this is where your knowledge will be invaluable. You'll support with book circulation and issuing, signpost customers to different services and be our ears and eyes for what makes the difference to our customers. We want you to feel proud to play your role.

The Opportunity

Our Customer Service team are at the heart of what we do- they are the face of our libraries and our driving force. To join them you'll need to be confident helping a diverse range of customers, with demands that change daily. We have an inclusive environment - your experience, your age and your perspectives are welcome in our team.

Key Responsibilities

• First and foremost - you like helping people. If you've got some IT skills - self-taught or not, that's ideal. We use self-service equipment, and our customers need your empathy and patience at all time.
• Health & Safety is key to what we do. We'd like you to be the kind of person who sees things that need sorting and help sort them out.
• You'll help with promotional activities - we generate income in all our libraries and value your ideas. Especially ones that can be rolled out across all Libraries.
• Assisting customers to use the library catalogue and learn to use the full library offer.
• Ensure seamless stock circulation and management, involving sorting, shelving, tidying, and handling reservations, fines, and membership activities.
• Data drives us - you'll help us look at it in different ways, ensuring that we focus on the customer and staff to improve what we offer.
• Our smaller libraries have less staff, so we'll ask you to help out with unlocking / locking up, and ask you to be a trusted keyholder.

Experience and Qualifications:

We welcome candidates with a diverse range of experiences and qualifications. Here's a sample - what we're interested in is if you are brilliant at the basics which include:

• Possession of a Driving Licence
• Demonstration that you know how to use IT systems, or have the ability to learn
• Customer service experience in any area
• Confidence in speaking to our customers and signposting them to Library services, other parts of the Council services and our partner organisations.
• Enthusiasm and ideas
• Enjoy working within a team to make us as brilliant as possible.

We are dedicated to building a team that reflects the diverse community we serve. All qualified applicants will receive consideration for employment.

Together, let's create a welcoming and inclusive library experience for everyone. Apply now to be part of our vibrant and diverse team!

To read more about us please visit: Climate, Environment and Customer Services

Why Essex?

Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England's oldest town, Colchester, and two of its newest - Basildon and Harlow - are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career. Read more about us.

Essex County Council is proud to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.

We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

What you should do next

If you are interested in finding out more about this role, we would love to hear from you. Please apply via the Working for Essex website.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community.

If you have queries on this role or require anything further, please email Resourcing.Team@essex.gov.uk

Follow us on Facebook ,Twitter, Instagram and LinkedIn . Further details can be found on our careers page .

Downloads

Pay and Reward | Our Ways of Working | About Us | Organisation Behaviours

Customer Services Assistant

Permanent, Full Time and Part Time

Up to £22,361 per annum (FTE)

Location: Covering Brentwood, Loughton, Epping Forest and Harlow

Working Style: Fixed-base worker

Come and join us in Libraries where we're starting to reimagine what our libraries are going to be and help our present and future customers have the best experience possible.

We are currently recruiting Customer Services Assistants based within our libraries across Brentwood, Loughton, Epping Forest and Harlow. We have both full time and part time hours available; part time hours can be discussed at interview. Please note all roles will include Saturday working.

We are recruiting to the following positions

• Full Time - 37 hours working a week based in Brentwood
• Full Time - 37 hours working a week based in Loughton
• Part Time - 18.5 hours working a week based in Harlow
• Part Time - 18.5 hours working a week based in Epping Forest

You may also be required on occasion to cover libraries in the West Essex area, this will include

• Uttlesford

Due to the different areas where you may work, the job role requires you to be mobile throughout an operational area. Therefore, the post holder will need to have a driving licence and access to a vehicle. Expenses are paid in accordance with Essex County Council policy.

Interviews are scheduled to take place week commencing 29th April 2024.

The Role

You'll join a service that is undergoing change. Libraries around the UK are evolving to meet the differing demands of our customers. The demands are often different dependent on the location of our Libraries, and this is where your knowledge will be invaluable. You'll support with book circulation and issuing, signpost customers to different services and be our ears and eyes for what makes the difference to our customers. We want you to feel proud to play your role.

The Opportunity

Our Customer Service team are at the heart of what we do- they are the face of our libraries and our driving force. To join them you'll need to be confident helping a diverse range of customers, with demands that change daily. We have an inclusive environment - your experience, your age and your perspectives are welcome in our team.

Key Responsibilities

• First and foremost - you like helping people. If you've got some IT skills - self-taught or not, that's ideal. We use self-service equipment, and our customers need your empathy and patience at all time.
• Health & Safety is key to what we do. We'd like you to be the kind of person who sees things that need sorting and help sort them out.
• You'll help with promotional activities - we generate income in all our libraries and value your ideas. Especially ones that can be rolled out across all Libraries.
• Assisting customers to use the library catalogue and learn to use the full library offer.
• Ensure seamless stock circulation and management, involving sorting, shelving, tidying, and handling reservations, fines, and membership activities.
• Data drives us - you'll help us look at it in different ways, ensuring that we focus on the customer and staff to improve what we offer.
• Our smaller libraries have less staff, so we'll ask you to help out with unlocking / locking up, and ask you to be a trusted keyholder.

Experience and Qualifications:

We welcome candidates with a diverse range of experiences and qualifications. Here's a sample - what we're interested in is if you are brilliant at the basics which include:

• Possession of a Driving Licence
• Demonstration that you know how to use IT systems, or have the ability to learn
• Customer service experience in any area
• Confidence in speaking to our customers and signposting them to Library services, other parts of the Council services and our partner organisations.
• Enthusiasm and ideas
• Enjoy working within a team to make us as brilliant as possible.

We are dedicated to building a team that reflects the diverse community we serve. All qualified applicants will receive consideration for employment.

Together, let's create a welcoming and inclusive library experience for everyone. Apply now to be part of our vibrant and diverse team!

To read more about us please visit: Climate, Environment and Customer Services

Why Essex?

Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England's oldest town, Colchester, and two of its newest - Basildon and Harlow - are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career. Read more about us.

Essex County Council is proud to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.

We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

What you should do next

If you are interested in finding out more about this role, we would love to hear from you. Please apply via the Working for Essex website.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community.

If you have queries on this role or require anything further, please email Resourcing.Team@essex.gov.uk

Follow us on Facebook ,Twitter, Instagram and LinkedIn . Further details can be found on our careers page .

Downloads

Pay and Reward | Our Ways of Working | About Us | Organisation Behaviours

This is a fixed term contract / secondment opportunity until 30th November 2024.

Interviews will be held in person on 8th and 9th January 2024.

The Service Improvement taskforce ensure that Adult Social Care is providing the best experience possible for the residents of Essex, ensuring good quality, safety and user experience.

The taskforce play an integral part of preparations for the upcoming CQC inspection and charging reforms. In joining the taskforce, you can grow your expertise by helping us meet the new challenges this brings.

You will be a champion for best practice and an advocate for change. You will work collaboratively using a strength-based approach with teams across Adult Social Care to deliver quality improvement and assurance activity in readiness for the CQC inspection.

About the Role

The Team Manager leads a social care team, holding them accountable for performance and delivering improvements. Working with the Service Manager, contributing to the development of strategy and ensuring a service which adapts responsively to change.

With proven ability to focus on results, develop innovative solutions and build strong working relationships with partners, this leader will possess a deep understanding of working in an extremely challenging financial environment.

The role will involve providing leadership and support across a team of professionals, enabling the development of individuals within the team. Key responsibilities will include delivering expertise and professional knowledge and guidance for complex cases and delivering a high-quality service with positive outcomes which enables people to live healthily and independently.

About You

You'll bring strong and progressive leadership and behavioural skills, giving you the ability to develop a highly motivated, high-performing professional team to deliver the best solutions for those using our services. We are seeking an innovative, proactive leader who engages a strengths-based approach to leadership in a multi-disciplinary arena that can at times be challenging but rewarding as you see the team grow in confidence.

Educated to degree level in Social Work or Occupational Therapy with current professional registration, you'll bring strong leadership and behavioural skills, giving you the ability to develop a highly motivated, high-performing professional team to deliver the best solutions for those using our services. We're also looking for your experience of working in a social care setting, along with the ability to deal with challenging social situations and develop strong relationships with partner agencies and the local community to provide a supportive framework for vulnerable adults.

You'll also bring:

• Evidence of continuing professional development and capability of practice in accordance with current professional standards.
• An understanding of budgetary responsibilities and how they impact upon a service.
• An in-depth understanding of the financial implications of commissioned care packages.
• Experience working in a qualified Senior Social Worker or Occupational Therapist role with current professional registration
• Experience of leading change in a complex environment, and ensuring the organisation delivers best practice within financial constraints.
• The ability to make clear decisions, to highlight and limit potential risks associated with intervention.
• Evidence of working within a fast-paced complex team
• The ability to make evidenced based decisions within the context of competing resources and high-risk environments.

This role involves travelling around Essex. A driving licence and car - or the ability to meet the mobility requirements of the role through other means - is essential.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service .

What We Offer In Return

We'll support you to be your best…

• Training and development to empower you from our award-winning Essex Social Care Academy.
• With us you can make your career work for you with flexible working options
• With us you can get the support you need with employee wellbeing and counselling
• Lease Car scheme
• Up to £8000 for relocation *
• With us you can have peace of mind with life assurance of three times annual salary
• Payment of professional fees for approved professions
• Local Government Pension Scheme. View Key Facts and FAQ's about the LGPS.
• Volunteering leave
• 27 days annual leave plus bank holidays, rising with service

Whatever you want to achieve in your social care career, you can do it here.

*T&Cs Apply.

Apply now.

For more information visit our Adult Social Care Brochure or contact Abbie.Mollison@essex.gov.uk

Essex County Council is proud to offer an excellent benefits package to all its employees. More information can be found on https://www.workingforessex.com/working-here/pay-reward/

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment .

Essex County Council is proud to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.

We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

We seek the best talent from the widest pool of people as diversity is key to our success.

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join the Essex Talent Community .

Pay and Reward | Our Ways of Working | About Us | Organisation Behaviours