Total 15 job vacancies by Global Payment Holding Company

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

About the role: 

The Sr Manager, Utility Customer Success Management will be responsible for empowering the customer to minimize time to value and working cross functionally to drive initiatives internally on their behalf. The primary purpose of this role is to provide value and build interpersonal relationships that foster customers who are active promoters. We do this by driving enablement externally and advocacy internally. To be successful, you must have an in-depth knowledge of company products, services, partner integrations, client business practices and possess effective communication skills with a genuine desire to help others. 

What you’ll do here: 

• Proactively manage a portfolio of mostly Large, Core, and Base customers

• Manage, coach and mentor a small team of CSMs

• Develop and build strong relationships with key customer stakeholders and executive sponsors: steering committees, regular visits, reports, events

• Coordinate small internal customer projects

• Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers

• Proactively identify and escalate at risk clients and product issues

• Conduct quarterly business reviews with assigned clients.

• Serve as a subject matter expert for Utility Expense Management and Resident Billing Services

• Ensure customer goals and objectives are met and deliver regular portfolio performance reporting

• Research and assist with resolution of performance issues

• Assist customers with general inquiries and initial research and escalate as necessary

• Ensure 95% call to action compliance.

• Provide a high level of actionable insight and data analysis to provide value for our customers. 

• Participate in all team meetings and provide process enhancement feedback while evangelizing the culture and spirit of teamwork.

• Be viewed by clients as a trusted advisor that understands their business and have Zego can help impact key business results

• Participate in POD and attend Sprint review meetings .

• Accurately documents and updates client records, support notes and interactions within the various software systems (Salesforce, Jira, etc).

• Consistently meets personal/team goals and quotas.

• Develop and manage a book of clients from CSA covered segments

• Mediate between clients and the organization.

About you:

• 8+ year experience in a Customer Success or Account Management role with 3+ in informal or formal leadership roles

• Proven track record of success 

• Experience with Salesforce (or other comparable CRMs), support, ticketing software systems and best practices.

• Proven ability to work in a fast paced, team centered work environment

• Prior experience in SAAS, multifamily, hoa or proptech. 

• Technical aptitude and ability to identify alternative solutions to customer issues.

• Ability to handle multiple, critical, high priority issues with a sense of urgency .

• Proficiency with Google Suite Products.

• Excellent communication– verbal, written, interpersonal with strong active listening skills.

• Detail-oriented and dependable, with a positive and inquisitive attitude.

• Ability to multitask, prioritize, and collaborate

• Exhibit a high degree of self-motivation, drive and a proactive nature.
   

Bonus points if you have:

• Bachelor's degree or higher

• Multifamily Utility Management experience

• Real Estate or PropTech industry experience

The US base salary for this full-time position is $90,000 - $120,000 + bonus + benefits. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

This position is eligible to be considered for remote hiring anywhere in the USA

Summary of This Role 

We seek an energetic, motivated, and articulate team player to join the Product team as a Product Owner to manage the delivery of ERP integrations. The ideal candidate will be responsible for the delivery of the ERP integration roadmap while working cross-functionally with internal teams to maintain product excellence and release new features to benefit customers. Qualified candidates should be self-starters with proven track records of success and have an interest in joining a fast-paced software organization.

What Part Will You Play? 

• Manage the delivery of ERP integrations (product development to product launch), ensuring execution is in line with a project plan, for small or moderately complex new product initiatives or existing product initiatives. 

• Work closely with cross-functional teams, including engineering, design, sales, and customer success to ensure the successful development, launch, and adoption of the product. Complies with the established methodology for managing product strategy.

• Manages the details of product backlog and ensures continual enhancements to existing products. 

• Understand the ERP integration landscape and identify opportunities to improve product offerings and customer experience.

• Collaborates with product marketing to develop product marketing strategies based on established product objectives, costs, and value propositions. Review research with product marketing to quantify value proposition for inputs and marketing collateral.

• Develops business cases requiring minimal analytical skills for new product functionality to serve as inputs to decision-making, prioritization, pricing, and client value proposition.

• Participates in product concept and requirements workshops with clients and internal development teams in pursuit of product requirements, objectives, and architecture decisions. Documents workshop results in a format suitable for consumption by all audiences, including interactive review and feedback from clients and internal parties.

• Supports the collaboration with product delivery and technology architecture to validate detailed design, particularly to ensure that product objectives and key requirements are met and aligned with the market needs and the business unit strategy. Completes required documentation and provides design direction, testing support, and general assistance to the delivery team, as needed, during the execution phase of product development consisting of moderate complexities and scopes. 

What Are We Looking For in This Role? 

Minimum Qualifications

• Bachelor's Degree 

• Relevant Experience or Degree in Business or Computer Science; Combination of relevant training and/ or experience in lieu of degree

• Minimum 2 Years of Relevant Exp

• Experience in similar business product services and/or external customer/market experience

• Excellent communication skills, with the ability to communicate complex technical concepts to both technical and non-technical stakeholders

Preferred Qualifications

• Prefer experience in a software development environment or in a professional services role. Prefer software or IT background (i.e., degree or experience). Prefer direct experience with doing software development, testing and/or business analysis. Prefer experience with Agile software products and delivery methodology. 

• Strong understanding of ERP systems, such as Oracle, Sage,  SAP, or Microsoft Dynamics, and experience integrating financial software products with these systems.

• Experience working in an “empowered product team” structure.

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Having wide-ranging experience, uses professional concepts and company objectives to resolve moderately complex issues in creative and effective ways. Having ownership of the ERP integration sub-function and applying knowledge to meet goals, maintain relationships, and propose opportunities to expand the business.

• Job Complexity - Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques, and evaluation criteria for obtaining results. Networks with key contacts outside their own area of expertise.

This position is eligible to be considered for remote hiring anywhere in the USA

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“The position listed in this requisition is ineligible for the referral bonus award program”

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Point of Sale Training Lead: Instructional Designer and L&D Content Creator

Summary
The Point of Sale Training Lead is responsible for the Learning and Development strategy for POS Sales Team Members.  The primary responsibility is to create engaging and authentic learning experiences and content that enables high performance.  As an Instructional Designer, you will be responsible for designing and developing instructional materials, incorporating instructional design principles and technologies. Your expertise in curriculum development and instructional strategies will be crucial in ensuring the delivery of high-quality learning experiences.  It is critical that you build strong relationships and foster collaboration with our product, marketing, sales, program management and other stakeholders.

Responsibilities

• Create engaging learning activities and compelling course content that enhances retention and enables performance excellence

• Work with subject matter experts and identify target audience’s training needs

• State instructional end goals and create content that matches them

• Visualize instructional graphics, learning strategies, content and journeys that contribute to enhanced learning and results.

• Conduct instructional research and analysis on learners and contexts to ensure training is relevant and impactful.

• Apply tested instructional design theories, practice and methods

• Provide exercises and activities that enhance the learning process

• Create supporting material/media (audio, video, simulations, role plays, games etc)

• Decide on the criteria used to judge learner’s performance and develop assessment instruments and ensure stakeholders are informed

• Maintain project documentation and course folders

• Build strong working relationships with Point of Sale Business stakeholders.

• Create learning strategies that establish trust and a clear organizational readiness for Point of Sale sales success.

• Bush boundaries, try new things, be creative and drive results through strong learning strategies.

• Regularly update business leaders on progress with both story and qualitative data.
   

Qualifications

• 10+ years in Learning and Development

• Proven working experience in instructional design and with instructional technology

• Excellent knowledge of learning theories and instructional design models

• Lesson and curriculum planning skills

• Solid knowledge of course development software and at least one Learning Management System

• Visual design skills and ability to storyboard

• Ability to write effective copy, instructional text, audio scripts/video scripts

• BS or MA degree in instructional design, educational technology or similar

• Strong strategic agility and project management skills

• Experience teaching in workshop environment

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#LI-TP1

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

#LI-Remote

Summary of This Role

Performs a variety of financial activities, including accounting, financial analysis, audit, tax, asset administration, general ledger, credit and collections, ensuring accuracy and compliance with U.S. Generally Accepted Accounting Principles (GAAP) and other accounting regulations. Responsible for developing, maintaining, and providing financial information, plans and projections. Performs analysis of financial studies and prepares summary reports for management. Reviews and interprets financial reporting requirements, rules and regulations.

What Part Will You Play?

• Performs basic tasks to support more experienced peers with financial/accounting projects, such as budget planning/analysis, financial plans, revenue forecasting, and statistical reporting.
• Resolves basic issues pertaining to financials within established guidelines as directed.
• Assists more experienced peers with the preparation of ad-hoc studies, reports and analysis.
• Assists with preparation of monthly income statement and balance sheet variances, balance sheet reconciliations, journal entries and maintaining accounting records.
• Assists with the development of monthly, quarterly and yearend reporting as required.
• Assists in the preparation for internal/external audits and immediately escalates process issues and/or potential process issues impacting any aspect of the audit work to the appropriate peer and/or management.
• May provide routine responses, in accordance with audit standards, to basic requests from auditors.
• Begins to develop knowledge and company specific financial acumen by leveraging the experience of more senior peers and researching internal policies/procedures, methodologies, standards, external publications/regulations and attending internal/external training.

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor’s degree in: Accounting, Finance, related degree or qualifying certification (CPA, CMA, ACA, CIMA, ACCA Certification).
• Minimum 1-2 years relevant experience.

Preferred Qualifications

• CPA/CMA candidate or other relevant certification preferred.

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Learns to use professional concepts. Applies company policies and
• procedures to resolve routine issues.
• Microsoft Office - Experience in the use of systems and Microsoft Office, particularly Excel.

• Job Complexity - Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
• Builds stable working relationships internally.
• Supervision - Normally receives detailed instructions on all work.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

Provides direction to product development and the overall process of the product and services function. Builds products and services from existing ideas and helps to develop new ideas based on industry experience and contact with customers and prospects. Increases profitability of existing products and services to developing new solutions which advance business objectives and client needs. Builds strong working relationships with marketing, sales, support staff, product development and vendors plus senior management and key customers.

What Part Will You Play?

• Manages the process from product development to product launch, ensuring execution is in line with project plan for complex product initiatives. In cases in which the product has a distinct PNL, the product manager has responsibility for managing a product's PNL to ensure profitability for product initiatives. For the International Business Segment, typical annual revenues for complex product initiatives would be approximately $250k to $500k.
• For assigned products, owns, manages, and communicates a product roadmap, including collaborating with industry analysts to form competitive analysis, and with delivery, sales, and relationship management teams to determine prioritization, development and ongoing costs of delivery, and market positioning.
• For assigned products, develops the "go to market packaging". Collaborates with product marketing to develop product marketing strategies based on established product objectives, costs, and value proposition. Reviews research with product marketing to quantify value proposition for inputs to pricing analysis and marketing collateral. Defines pricing strategies for new and existing products considering competitive pricing models, internal costs, value proposition metrics (e.g., savings to clients, process costs, etc.), and market acceptance and adoption rates. Participates in defining alternative models complete with benefits, and present final pricing recommendations to executive management for adoption.
• Develops comprehensive business cases requiring analytical skills to assimilate complex data and concepts for new product functionality to serve as inputs to decision-making, prioritization, pricing, and client value proposition.
• For assigned product initiatives, collaborates with company business leaders, sales, IT, legal, strategic marketing and relationship management teams to define product goals, objectives, market positioning, and pricing strategies for each assigned product. Uses independent judgment to determine methods and procedures for managing product strategy.
• Follows a structured, repeatable process for conducting market research to include industry publications, analyst research, experiential research, client surveys, etc. Develops and maintains a strategic planning approach for summarizing and communicating the results of aggregate research.
• Facilitates product concept and requirements workshops with clients and internal development teams in pursuit of product requirements, objectives, and architecture decisions. Documents workshop results in a format suitable for consumption by all audiences, including interactive review and feedback from clients and internal parties. Answer questions during workshop, adds points of clarification and completes any necessary follow-up action items.
• For assigned products, collaborates with product delivery and technology architecture to validate detailed design, particularly to ensure that product objectives and key requirements are met and aligned with the market needs and business unit strategy . Provides design direction, testing support, and general assistance to delivery team, as needed, during the execution phase of product development consisting of complex scopes.

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor's Degree
• Relevant Experience or Degree in: Business or Computer Science; Combination of relevant training and/ or experience in lieu of degree
• Typically Minimum 8 Years Relevant Exp
• Experience in similar business product services and/or external customer/market experience

Preferred Qualifications

• Prefer experience in a software development environment or in a professional services role. Prefer software or IT background (i.e., degree or experience). Prefer direct experience with doing software development, testing and/or business analysis. Prefer experience with Agile software products and delivery methodology.

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Having broad expertise or unique knowledge, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways. Having ownership of a function, account or matrix management responsibilities, uses knowledge to ensure success, strengthen relationships, expand the business, and lead matrix teams on complex projects. Barriers to entry such as technical committee review may exist at this level.
• Job Complexity - Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results. Creates formal networks involving coordination among groups, both internal and external.
• Supervision - Acts independently to determine methods and procedures on new or special assignments.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Platform Engineer

Are you interested in solving complex problems within the healthcare sector? Would you like to join a transformative company and play a meaningful role in crafting its future? Do you have a passion for infrastructure as code, and more modern methods for supporting systems? If so, we'd love to meet you!

AdvancedMD, a Global Payments Company, located in South Jordan, UT is looking for Platform Engineers (PFE) to join our growing ITSecOps department.  In AdvancedMD’s DevSecOps culture, the PFE team is responsible for building and maintaining our Infrastructure.  Our PFE team creates a bridge between development and operations by applying a software engineering mindset to system administration topics.  By splitting our time between operations / and system process automation we consistently increase the reliability and performance of AdvancedMD’s cloud applications.

Responsibilities:

• Building cloud-native Platform as a Service (PaaS) architecture, infrastructure, and software developer tools.
• Maintain the health of our Software as a Service (SaaS) product in the public cloud.
• Guide the evolution of our cloud architecture and infrastructure including the design, deployment, and maintenance of Kubernetes clusters.
• Create and maintain Standard Operating Procedures for software development environments.
• Improve the availability, scalability, and performance of cloud environments.
• Troubleshoot, monitor and support cloud infrastructure, container orchestration, and software environments.
• Implement security best practices for Kubernetes clusters, including role-based access control (RBAC) and network policies.
• Work as a technical escalation point for the Network Operations Center and Software Development teams.
• Enhance and optimize our CI/CD processes, Infrastructure as Code practices, and software delivery pipelines for increased efficiency and reliability.

Ideal Candidate:

• Bachelor’s degree and/or at least 3 years working in highly regulated environments in a technical role.
• 3 years of experience with Kubernetes Engineering.
• Experience with Infrastructure as Code (IaC) and containerization technologies such as Docker, Ansible, Terraform, Terragrunt, ADO pipeline, and Argo CD.
• Experience implementing and maintaining monitoring and logging solutions for Kubernetes clusters usings tools like Prometheus, Grafana, and/or ELK stack.
• Hands-on experience with Amazon Web Services (AWS) especially AMI, EC2, RDS, Route53, S3, ECS, IAM, CloudFront, FSx, Systems Manager, Lambda, and VPC
• Experience with CI/CD for scaling applications including repository and branch management using Git/Github/Azure DevOps/CodeCommit
• Experience with IIS, Nginx, PowerShell, and Python
• Knowledge of serverless and cloud-native architecture
• Strong scripting and automation skills (e.g., Shell, Python, Powershell)
• Experience with configuration management tools like Consul and Vault
• Understanding of networking concepts
• Experience with Agile/Scrum methodologies
• Participate in Change Management and Incident Review meetings.
• Database experience (MSSQL, MySQL, Postgres, AWS RDS Aurora)
• Continually evaluate and adopt the latest industry technologies to optimize costs and streamline processes.
• Adhere to good development practices: documentation/SOPs, code standards, code/design reviews, optimization, and maintainability.
• Support services before they go live through activities like system design consulting, developing software platforms and frameworks, capacity planning, and operational readiness reviews.
• Participate in an after-hours on-call rotation.
• Experience with continuous deployment in a high-availability environment
• Has or is working towards achieving the AWS Cloud Practitioner and AWS Solutions Architect Associate certifications.

About AdvancedMD:
AdvancedMD is a healthcare technology company that employs more than 600 people. The company offers cloud medical office software to ambulatory medical practices.

The company supports independent physicians and their staff with a comprehensive suite of solutions including practice management, electronic health records, telemedicine, patient relationship management, and business analytics reporting. AdvancedMD offers a flexible outsourced billing option for practices looking to use a third-party billing company.

Clients enjoy the latest tools and technologies to integrate practice and patient workflow together for a revolutionary new practice experience. With AdvancedMD medical practices are able to manage higher patient volumes with improved productivity and financial outcomes. Patients are able to electronically connect and engage with their providers and healthcare experience.

AdvancedMD serves an expansive national footprint of more than 37,000 practitioners across 13,000 practices and 700 medical billing companies. Nearly 6.5M insurance claims are processed every month on the AdvancedMD billing platform.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

Develops, configures, documents, and maintains information security solutions.  Installs and configures web proxies, SIEMs, web application firewalls, intrusion detection systems, endpoint monitoring software, and vulnerability scanning systems.  Monitors and responds to alerts.  Ensures that threats and vulnerabilities to the organization’s business systems and applications (both in-house and cloud-based) are minimized.  Evaluates web application security controls and performs validation testing as needed.  Evaluates information security configurations when intrusions have occurred and monitors the effectiveness of implemented changes.  Monitors overall compliance with security standards and conducts periodic security reviews.

What Part Will You Play?

• Assists others delivering secure solutions and/or secure remediation solutions for moderately complex projects to the enterprise with good technical applications included.
• Supports others installing tools to specifically secure each level within security frame work for moderate projects.
• Researches and develops skills regarding new security technologies and trends while also helping to validate corporate conformance to industry standards utilizing set analysis criteria.
• Provides support for investigating intrusion incidents, conduct forensic investigations for moderate projects and helps others who provide incident responses.

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor's Degree
• Relevant Experience or Degree in: in Information Security or Computer Science preferred. Other majors will be considered.
• Typically Minimum 2 Years Relevant Exp
• Experience within Information Security or Information Technology. Experience managing projects. Additional 4 years related experience may be considered in lieu of a degree.
• Must be a US Citizen eligible to complete a Public Trust Background Check

Preferred Qualifications

• Cloud security experience
• DevSecOps
• Scripting knowledge such as Python and PowerShell
• One or more of the following-CISSP, CEH, CISA, CISM, eWPTX, OSWE, CRISC, CGEIT

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
• Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
• Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
• Network Engineering - Develops an understanding of TCP/IP network connectivity, subnet segmentation, security zones, secure ports/protocols, network authentication/authorization, security tools and their applicability (WAF, IPS, Sandbox, etc.).
• Vulnerability testing, risk analyses and security assessments - Knowledge of vulnerability testing, risk analyses and security assessments
• Technical industry acumen - Knowledge of Industry regulatory audit requirements and solutions and Authentication, authorization, and encryption solutions

This position is eligible to be considered for remote hiring

#LI-Remote

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

The Product Manager should operate as a strategic thinker, capable of owning and driving key initiatives for the Global Product organization and their key stakeholders. The role holder will be responsible for executing against the vision and priorities in a collaborative approach working across business, technology, risk, operations and other functions to ensure that product vision, strategy, performance and priorities, roadmaps, capacity/consumption and impacts are clear and understood.

What Are We Looking For in This Role?

• Product Managers are responsible for the definition, prioritization, and management of the product backlog and roadmap.
• Partner closely with stakeholders to define the strategic direction, vision and roadmap for our product suite.
• Collect, organize, and evaluate feedback from stakeholders.
• Define requirements, user stories and features, and work with the development teams to estimate and schedule the work.
• Employing a variety of techniques to assess stakeholder needs and feedback to help direct roadmaps.
• Work with development teams regarding feature prioritization, and/or use case and product requirements, escalating and tracking defect issues through to resolution, regular communication with internal stakeholders of gaps that exist between the existing product and stakeholder expectations.
• Product Managers will need to understand business requirements, determine value, translate those into user stories, work with the development teams to translate requirements/stories into actionable development tasks.
• Prioritize requested work and provide transparency around execution roadmaps.  
• Collaborate with product design, product ops, engineering teams and other stakeholders, conduct workshops and discovery to create the bridge between market needs and feature delivery.
• Lead execution by an engineering team(s) and work with development teams on feature prioritization, use case and product requirements, and driving and tracking both defect and enhancement development.
• Accountable to make and deliver against commitments made to business stakeholders.
• This position requires daily attention to processes in place, deadlines and quality standards are met, risks identified and mitigated, and professional communications are maintained on a regular schedule to stakeholders. 
• The Product Manager bears responsibility to ensure a positive stakeholder engagement experience by delivering a desirable product while taking a vocal leadership role in the product build process.
• Facilitate communication amongst project leaders, peers and relevant cross-functional stakeholders to maintain alignment and awareness of product performance and vision
• Identify and take ownership of problems in targeted segments through constant engagement with our stakeholders
• Work with the Product team to understand end-users product requirements and desired features, work with internal teams to communicate product requirements, and monitor tasks
• Take the initiative to recommend process improvements and demonstrate creative thinking
• Identify new product enhancements, synergies, etc to drive value for the organization. 

What Are Our Desired Skills and Capabilities?

• Minimum 1-3 years product management experience. 
• Experience working on technology products as either a product manager, product owner, or business analyst
• Experience managing product performance, driving and supporting other functions to maximize product performance while measuring appropriate metrics and championing success stories.
• Proven track record of delivering success while operating within a team environment.
• Product management experience with data management and/ or API documentation tools
• Take the initiative to recommend process improvements and demonstrate creative thinking
• The mindset of a creative problem solver and critical thinker who is able to articulate the problems that we need to be passionate about solving.
• A strong focus on collaboration, placing high importance on developing the trust of supporting functions and stakeholders.
• Strong written and verbal communication skills.
• Prior payments or technology industry experience is preferred but not required.
• Bachelor’s degree or equivalent work experience

At Global Payments our vision is to be “Champions of Inclusion.” We are fully committed and focused on creating a better tomorrow in the communities in which we live and work. We aspire to ensure fair treatment, access, opportunity and advancement for all team members. We believe all team members should be able to bring their true, authentic selves to the workplace and feel accepted, engaged and understood.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Immerse, Explore, and Impact the Universe of Payment Solutions by expressing your interest in the Global Payments 2024 Summer Internship Program. Spanning the course of 10 weeks,  from June 3rd - August 9th, this program is available to sophomore-graduate students currently enrolled in a college or university. This internship program will be primarily based in Atlanta, GA, and Oklahoma City, OK.

Throughout the program, you will have the opportunity to complete a capstone project, participate in professional development sessions, and receive mentorship. Apply today to the Global Payments Internship program to immerse yourself, explore new horizons, and make a meaningful impact on the future of payment solutions! 

About the role:

The primary focus of the Software Engineer Intern is to create software applications in .Net(C#), Node.js, PHP, React, or React Native (mobile).  The ideal candidate has some knowledge or experience coding in a deadline driven and multi-project environment. The Engineer will work collaboratively in a multidisciplinary team environment to develop, maintain and support web applications based in these languages combined with relational databases and messaging services.   Additionally, the Engineer will participate in the planning, designing and developing of new feature functionality for software applications per customer or internal specifications as well as Identifying, troubleshooting and updating existing applications.

Why you should work here:

•  Implement software feature functionality according to business requirements and architectural design guidelines.

• Build and maintain modularized software components in accordance with standard object-oriented/MVC/micro-service structure.

• Create effective unit tests for software modules that plug into the continuous build/deployment infrastructures.

• Participate in discovery and design of new feature development and enhancements.

• Participate in all segments of the Agile development methodology as implemented at Zego.

• Work with business stakeholders and/or QA staff as necessary to troubleshoot problems and/or define requirements.

• Strong desire to expand and enhance skills through working with Sr. engineers and business stakeholders.

• Learn about software development processes in the real world.

• Learn new technology stacks

About you:

• Rising Sophomore to Graduate Students currently enrolled in a college or university

• Interns must be willing to attend a two-day orientation on Eastern Standard Time

• Intermediate Education/Experience in application tier (middleware), frontend or mobile software engineering

• Intermediate knowledge of Object Oriented, MVC design patterns and/or microservices

• Intermediate education/experience developing Web Services (REST/SOAP) preferred

• Intermediate education/experience of SQL databases practices

• Basic understanding of source control repository fundamentals (TFS,GIT)

• Basic Education/Experience/Exposure to HTML5/CSS/JavaScript/jQuery fundamentals

• Basic understanding of agile development methodology is a plus

• Passionate about best practices but adaptable to other ideas

Bonus points if you:

• Practical project experience with technology stacks listed above

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

Works throughout the software development life cycle and performs in a utility capacity to create, design, code, debug, maintain, test, implement and validate applications with a broad understanding of a variety of languages and architectures.  Analyzes existing applications or formulate logic for new applications, procedures, flowcharting, coding and debugging programs.  Maintains and utilizes application and programming documents in the development of code.  Recommends changes in development, maintenance and system standards.  Creates appropriate deliverables and develops application implementation plans throughout the life cycle in a flexible development environment.

What Part Will You Play?

• Develops basic to moderately complex code using front and / or back end programming languages within multiple platforms as needed in collaboration with business and technology teams for internal and external client software solutions.  Designs, creates, and delivers routine to moderately complex program specifications for code development and support on multiple projects/issues with a wide understanding of the application / database to better align interactions and technologies.
• Analyzes, modifies, and develops moderately complex code/unit testing in order to develop concise application documentation.  Performs testing and validation requirements for moderately complex code changes. Performs corrective measures for moderately complex code deficiencies and escalates alternative proposals.
• Participates in client facing meetings, joint venture discussions, vendor partnership teams to determine solution approaches.
• Provides support to leadership for the design, development and enforcement of business / infrastructure application standards to include associated controls, procedures and monitoring to ensure compliance and accuracy of data. Applies a full understanding of procedures, methodology and application standards to include Payment Card Industry (PCI) security compliance.
• Conducts and provides basic billable hours and resource estimates on initiatives, projects and issues.
• Assists with on-the-job training and provides guidance to other software engineers.

What Are We Looking For in This Role?

Minimum Qualifications

• BS in Computer Science, Information Technology, Business / Management Information Systems or related field
• Typically minimum of 4 years - Professional Experience In Coding, Designing, Developing And Analyzing Data.  Typically has an advanced knowledge and use of one or more front / back end languages / technologies and a moderate understanding of the other corresponding end language / technology from the following but not limited to; two or more modern programming languages used in the enterprise, experience working with various APIs, external Services, experience with both relational and NoSQL Databases.

Preferred Qualifications

• BS in Computer Science, Information Technology, Business / Management Information Systems or related field
• 6+ years professional Experience In Coding, Designing, Developing And Analyzing Data and experience with IBM Rational Tools

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position.

• Job Complexity - Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.
• Supervision - Normally receives little instruction on day-to-day work, general instructions on new assignments.

Operating Systems:

• Linux distributions including one or more for the following: Ubuntu, CentOS/RHEL, Amazon Linux
• Microsoft Windows
• z/OS
• Tandem/HP-Nonstop

Database - Design, familiarity with DDL and DML for one or more of the following databases Oracle, MySQL, MS SQL Server, IMS, DB2, Hadoop
Back-end technologies - Java, Python, .NET, Ruby, Mainframe COBOL, Mainframe Assembler
Front-end technologies - HTML, JavaScript, jQuery, CICS
Web Frameworks – Web technologies like Node.js, React.js, Angular, Redux
Development Tools  - Eclipse, Visual Studio, Webpack, Babel, Gulp
Mobile Development – iOS, Android
Machine Learning – Python, R, Matlab, Tensorflow, DMTK

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

Provides a comprehensive understanding of the technical aspects of our company’s products and services and how they integrate into the customer’s operations and needs.  Understands how both software and hardware function and can assess and define what solution or system is needed.  Builds customer confidence in our company’s technical solutions. 

What Part Will You Play?

• Provides technical business knowledge related to a product, system or project in which guidance and/or solutions are needed. 

• May be involved at any or all stages of a project or issue.  May be involved with refining a specification, designing a product or system, managing part or all of a project.

• Performs analysis, ensures its accuracy, and recommends alternative solutions within project strategy and deliverable prioritization which may include feasibility study and risk analysis. Understands client needs and impacts to their systems and adjusts delivery within the client's requirements.

• May monitor high level implementation plans.

• Works with business, technical, operations and end users for desired solutions.

• Provides business direction and may handle client negotiation actions.

• May review defined system requirements to ensure they meet the business needs and validates the solution.

• With moderately complex projects, may serve as Subject Matter Expert for components, and must be able to guide understanding of requirements and impacts to the customer, system, and strategy.

• Participates in client facing meetings, joint venture discussions, vendor partnerships, client and internal development team working solutions to determine solution approaches.

• Works closely with team to resolve varied and complex issues based on specialized experience and knowledge.

• Consultant for business best practices and industry trends.

What Are We Looking For in This Role?

Minimum Qualifications

• Required Experience:    Typically Minimum 6 years relevant experience; sales/solutions engineering, technical sales, implementation, project management, professional experience working with end-users to meet business needs

  Required Education: Bachelor's Degree - Information Technology, Computer Science, MIS, Business or equivalent work experience, such as relevant technical background and/or work product/SME knowledge in lieu of a degree.

Preferred Qualifications

• Experience with ERPs, preferably Sage Intacct and Oracle NetSuite

• Prior sales engineering, software implementation or software sales process experience preferred

• Prior experience in analytical reporting and/or data analysis tools preferred

• Ability to establish credibility and build confidence quickly with all levels of customer and internal decision makers, influencers, and stakeholders

• Strong verbal and written communication and presentation skills; exceptional listening skills

• Good interpersonal skills and ability to build strong customer relationships

• Solid technical skills and competence along with the ability to learn and apply software, engineering, and accounting concepts quickly

• Strong problem solving and analytical skills; formulates creative solutions that will deliver real business value; eliminates roadblocks

• Strategic and business thinking skills and acumen

• Well organized; ability to manage multiple projects and relationships simultaneously

• Demonstrated ability to work well under pressure – managing customer expectations, time constraints, competitive situations, etc.

• Comfortable as a team player or working independently

• Proven consistency in meeting and exceeding performance goals 

This position is eligible to be considered for remote hiring anywhere in the USA

#LI-Remote

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

We are seeking an energetic, motivated, and articulate team player to join our Sales team as a Business Development Representative. The ideal candidate will be responsible for following up, calling, prospecting, and qualifying leads. In this key role the BDR will also create a positive perception of us with the Prospective Customer and ensure a smooth handoff to the Account Executive. Qualified candidates should be self-starters with proven track records of success in their professional and personal or collegiate lives. They should be excited about FinTech, SaaS, Sales and have interest in joining a fast-paced organization. This position is a gateway into a Career in Sales with MineralTree, a Division of Global Payments.

Responsibilities

• Create a great first impression with prospects while building a pipeline of qualified sales opportunities to pass to your Account Executive teammate
• Respond to inbound requests via the telephone and email
• Target companies in your assigned territory on an outbound basis using our available tools such as SalesLoft, LinkedIn, Phone and Events
• Organize and record sales lead information into Salesforce
• Focus on being a team player being cultural additive for a fun and energetic atmosphere
• Achieve or exceed monthly quotas of meetings and qualified opportunities
• Research companies to ensure all interactions are high quality and so you

Requirements

• Active listener with the ability to gather customer requirements and translate them to solutions
• Ability to prioritize, and manage time effectively
• Excellent written and verbal communication skills

What Are We Looking For in This Role?

Minimum Qualifications

• GED or High School Diploma
• Typically Minimum 2 Years Relevant Exp
• Related Experience

Preferred Qualifications

• Typically Minimum 2 Years Relevant Exp
• B2B sales experience, cold calling sales experience, demonstrated successful performance in previous sales job

Desired

• Bachelor’s degree or equivalent experience
• Passion for developing a career in a technology sales
• Transferable sales, customer facing, or internship experience
• Demonstrated success in showing perseverance, learning agility and energy
• Goal-oriented team player

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

Generates revenue through sales to new and/or existing key accounts within a geographic area or market. Collects information to better understand business issues, problems, and opportunities and to identify sales prospects. Prepares quantitative, qualitative, and financial data for use in pricing and sales presentations. Ensures sales plans and key account strategies are implemented and sales/financial goals are obtained.

What Part Will You Play?

• With significant support from internal resources and leadership, researches target prospects and develops pipeline in the assigned territory, assigned portfolio or with assigned accounts for new sales and/or for existing sales. For existing clients, conducts penetration analysis and reviews influencing factors and strategy of client to determine action plan. For new sales, identifies business opportunities, conducts cold calls and determines which relationships to nurture. For North America Segment, typically handles 100k or less accounts on file and typical accounts would include small community banks or small credit unions. For the Merchant Segment, typically leads the work of smaller customers, such as Independent Sales Organizations (ISOs) or Bank Acquirers with 10k or less Merchants.
• Acts as a front line sales person. Seeks support internally in order to effectively nurture old and new relationships, to execute and create the cold call plan, and to establish the relationship plan for new and existing business on a smaller scale. With guidance from more experienced internal resources, develops an understanding of the territory, conducts sufficient research, determines the appropriate timing for the client contact and determines the appropriate contacts for prospects.
• Creates, maintains and sustains Strategic Sales Plan (SSP) for identified top prospects in assigned area or accounts. Is responsible for closing the sale. Needs general guidance for closing deals and identifies internal resources for assistance with SSP.
• Creates the solution design plan. Sizes the work needed for the conversion and helps client understand the work effort for the transition and the correct mix to offer. Assesses the customer's business and reviews solution design options with the client, considering the client's vision, goal, objectives, pain points and target state and makes recommendations for the delivery option. Requires a tremendous amount of support for the large or mega prospects and may need guidance with the smaller prospects, such as small credit unions or small banks.
• With guidance from internal resources, creates and modifies the sales project plan with the intent to close the sale. Conducts stage assessments from time to time with assistance. Identifies and orchestrates the correct internal resources, such as within pricing, IT, implementation, etc. to meet with the client at the appropriate time based on the objectives of the client. Conducts ongoing communication with various internal groups regarding the client and makes request for assistance with the sales project plan as needed.
• Understands the dynamics of the industry, is knowledgeable regarding key trends in the market and discusses with clients current product offering and developing products, including mobile app developments, chip cards, etc. Participates with more experienced internal resource who conducts consultative thought leadership with prospects and helps client with possible solution design.
• Supports the negotiation of the master agreements and service level agreements. May negotiate for small prospects, such as small community banks or small credit unions, but will need support in crafting business terms, etc.
• With support from internal resources, manages the sales presentation and sales process, including identifying the objectives of the meeting, setting the agenda, and following-up on action items, as needed. Identifies internal resources to attend the meeting with the prospect to assist with questions, etc.

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor's Degree
• Relevant Experience or Degree in: Typical fields include Communication, English, IT, or Engineering; Combination of relevant training and/ or experience in lieu of degree
• Minimum 2-3 Years Relevant Exp
• Experience in industry

Preferred Qualifications

• Master's Degree
• Business

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Having wide-ranging experience, uses professional concepts and company objectives to resolve moderately complex issues in creative and effective ways. Having ownership of a sub-function, account or matrix management responsibilities, applies knowledge to meet goals, maintain relationships, propose opportunities to expand the business, and lead matrix teams. Some barriers to entry exist at this level (e.g., dept./peer review).
• Job Complexity - Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Networks with key contacts outside own area of expertise. Builds on/Maintains external relationships of assigned accounts.
• Supervision - Determines methods and procedures on new assignments and may coordinate activities of other personnel (Team Lead).
• Negotiation Skills - Ability to close a deal
• Interpersonal/Communication Skills/Building Relationships - Orchestrate work across internal and external teams
• Presentation Skills - Present sales presentation and sales process to client

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

Carry out procedures to ensure that all applications under test (AUT) meet organizational standards and end-user requirements. Thoroughly test software to ensure proper operation and freedom from defects. Document and work to identify all problems to ensure resolution. Report progress on testing and problem resolution to appropriate parties. Devise improvements to current procedures and develops models of possible future configurations. Perform work flow analysis and recommends quality improvements.

What Part Will You Play?

• Conducts online, batch and data verification testing (checked for accuracy and inconsistencies after data migration is done) of the system and validates test results. Creates test designs based on project requirements and acts in a consultant capacity for other team members in the department on testing software techniques. Serves as Subject Matter Expert (SME) when answering questions or providing guidance on complex projects (as defined by the client) to internal and external customers (i.e. other departments, clients). Designs complex contingency plans as needed. Coordinates with technical and business resources to identify and resolve complex issues or system defects discovered during testing.
• Provides expert advice and interpretation of requirements to design in-depth testing strategies (testing objective, methods of testing new functions, total time and resources required for the project, and the testing environment) for internal/external clients (i.e. technical and functional designs). Demonstrates extensive knowledge and understanding of structured analysis and design as it relates to the testing design. Recognizes the interrelationships between the various functional components of the system (i.e. collections, posting, and authorizations) and the business, technical and project requirements to determine the appropriate testing methodology to use during test execution and validation. Performs risk assessment and analysis requirements for integrated testing. Coordinates and provides expert instruction on appropriate test designs, plans and strategies to ensure that new functionality does not adversely affect current software functionality.
• Provides SME advice, interpretation and analysis on design processes aimed at increased efficiency, performance and reliability (automation, load and performance) and use of automated testing tools to create, design and execute test plans. Consults with technical resources in the testing environment when making decisions regarding the best use of test automation tools.
• As the SME, collaborates and partners with stakeholders, business, developers and test analysts to develop complex test plans, conditions and cases (set of inputs, execution preconditions, and expected outcomes developed for a particular objective, such as to exercise a particular program path or to verify compliance with a specific requirement) to be used in testing. Uses experience to make insightful and logical decisions on plans, conditions and cases. Develops, administers and recommends best practices to perform specialized and in-depth test data conditioning and execution of test sets. Communicates with manager on a regular basis (project requirements, issues resolutions, etc.), and disseminates information to project sponsors, business analysts, and programmers. Evaluates, interprets and provides guidance on the various components of systems, applications and multiple environments and advises leadership on complex issues.
• Provides SME interpretation on developing non-routine documentation of test/defect reports and uses experience and expertise to follow more difficult and intricate defects through to resolution and closure. Reviews documentation such as business and technical specifications in order to ensure that the documentation is updated and accurate.
• Maintains, administers, interprets and communicates procedures, methodology and/or application standards to include payment card industry and security related compliance according to how they are applied in testing activities.
• Provides guidance to Test Analysts and advises leadership on complex issues. Provides the highest level of business/technical expertise, providing both internal and external consulting services; plans, conducts, and executes research and/or development work on more complex projects necessitating the origination and application of new and unique approaches.
• As the Subject Matter Expert, (SME) acts as a single point of contact for large and / or highly complex client projects with regard to test activities and provides expertise to other Test Analyst. . Coordinates the test activities assigned to the test team to include, reviewing of client test plans cases and scripts, prioritizing test execution when necessary and providing feedback to internal and external clients.

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor's Degree
• Relevant Experience or Degree in: Computer Science, Management Information Systems, Business or related field; additional experience in lieu of degree will be considered
• Typically Minimum 8+ Years Relevant Exp
• Relational databases, Bankcard industry knowledge and IBM Rational tools

Preferred Qualifications

• International Software Testing Qualifications Board (ISTQB) Certification

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Having broad expertise or unique knowledge, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways. Barriers to entry such as technical committee review may exist at this level.
• Job Complexity - Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results. Creates formal networks involving coordination among groups.
• Supervision - Acts independently to determine methods and procedures on new or special assignments. May supervise the activities of others.
• IBM Mainframe Systems - TSO, JHS, CICS
• Software Tools - HP Quality Center, IBM Rational Quality Manager, IBM File Manager, Microsoft Office Suite, HP Quick Test Professional/Unified Functional Testing, SoapUI, Soap Sonar, HP Service Test, MS Visual Studio, HP Performance Center/Load Runner, Jmeter, IBM Rational Team Concert, Selenium, Eclipse, SQL Profiler, Putty, Toad, Junit and Nunit Testing Frameworks, Application Lifecycle Management Tools, Paragon Fast Test, Agile, Scrum, Waterfall

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

Carry out procedures to ensure that all applications under test (AUT) meet organizational standards and end-user requirements. Thoroughly test software to ensure proper operation and freedom from defects. Document and work to identify all problems to ensure resolution. Report progress on testing and problem resolution to appropriate parties. Devise improvements to current procedures and develops models of possible future configurations. Perform work flow analysis and recommends quality improvements.

What Part Will You Play?

• Conducts online, batch and data verification testing (checked for accuracy and inconsistencies after data migration is done) in assigned functional area(s) and creates test designs according to project requirements. Effectively uses the different types of testing techniques (i.e. positive, negative, regression) while performing test analysis on moderate level project requirements (as defined by the client) and identifies/reports issues as appropriate.
• Analyzes requirements necessary to design testing strategies (testing objective, methods of testing new functions, total time and resources required for the project, and the testing environment) for internal/ external clients (i.e. technical and functional designs) and develops knowledge and understanding of structured analysis and design (define user needs) as it relates to the test design.
• Utilizes identification and design processes to increase efficiency, performance and reliability (automation, load and performance). Demonstrates a working knowledge of the use of automated testing tools and executes manual and automated tests.
• Works with stakeholders, business, developers and test analysts to develop test plans, conditions and cases (set of inputs, execution preconditions, and expected outcomes developed for a particular objective, such as to exercise a particular program path or to verify compliance with a specific requirement) to be used in testing, and performs test data conditioning and execution of test sets. Works with programming to condition accounts and execute special testing requirements for test validation. Demonstrates a base knowledge of using multiple environments to validate test conditions and review data values by explaining the various components of systems and applications to leadership.
• Documents test results and creates detailed and accurate defect reports. Follows all defects through to resolution and closure.
• Applies a basic knowledge of procedures, methodology and/or application standards to include payment card industry and security related compliance to testing activities.
• Acts as a single point of contact for assigned small, less complex client projects with regard to test activities. Coordinates the test activities assigned to the test team to include, reviewing of client test plans cases and scripts, prioritizing test execution when necessary and providing feedback to internal and external clients.

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor's Degree
• Relevant Experience or Degree in: Computer Science, Management Information Systems, Business or related field; additional experience in lieu of degree will be considered
• Typically Minimum 2 Years Relevant Exp
• Relational databases, Bankcard industry knowledge and IBM Rational tools

Preferred Qualifications

• Typically Minimum 4 Years Relevant Exp
• Relational databases, Bankcard industry knowledge
• Working towards the International Software Testing Qualifications Board (ISTQB) Certification

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
• Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
• Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
• Software Tools - JIRA, qTest, Microsoft Office Suite, HP Quick Test Professional/Unified Functional Testing, SoapUI, Soap Sonar, HP Service Test, MS Visual Studio, HP Performance Center/Load Runner, Jmeter, Selenium, Eclipse, SQL Profiler, Putty, Toad, Junit and Nunit Testing Frameworks, Application Lifecycle Management Tools, Paragon Fast Test, Agile, Scrum, Waterfall

The US base salary for this full-time position is Starting at $57,000 + benefits. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.