Total 322 customer service job vacancies in Australia

Your new role
Customer Service Specialist
Salary dependent on experience
Lichfield based, WS13
Permanent and full-time

Key duties:

• Providing quotations for customers
• Liaising with stakeholders to find solutions to any issues
• Maintain effective communication with internal and external contacts
• Respond to queries in a timely manner
• Spotting opportunity for additional customer revenue

What you'll need to succeed

• 12+ months of customer service role, preferably in logistics, exports or supply chain
• Good geographical knowledge of the UK
• Competent in MS Office

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
Your new company is a well-established organisation based in the heart of Swansea. My client is seeking a proactive, confident and motivated individual to join their team in the capacity of a Customer Service Advisor.

Your new role
Your new role as a Customer Service Advisor is a varied role. Your new role will require you to operate in a fast-paced environment and be adaptable to changes. Your responsibilities will include but not be limited to:

• Acting as first point of contact for all customers, ensuring high quality customer service is delivered at all times.
• Escalating any customer complaints as required.
• Handling customer enquiries in a timely manner.
• Managing customer expectations effectively.
• Utilising the Microsoft Office package on a daily basis.
• Logging call information onto a CRM system.

What you'll need to succeed
The successful candidate will be an individual who is capable of working at pace and with accuracy. You will be organised and have proficient IT knowledge. You must be a clear and confident communicator with strong customer service skills. You will be an individual who can act professionally and a strong team player.

What you'll get in return
In return, you will have the opportunity to join a fantastic team within an exciting, growing organisation. You will receive a competitive salary of £25,000. The working hours for the role are 9-5, Monday to Friday. The organisation offers a pension scheme and free parking.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
A global and successful manufacturing company based in Wrexham who are leaders in their field are currently looking for an experienced customer service coordinator to join their team on a permanent basis. Recognised for their innovation, this is an excellent opportunity for a manufacturing professional to join a growing and thriving business.
Your new role
You will be joining the Customer Services Team and will work collaboratively with both the commercial and supply chain teams. The main purpose of your role is to support a specific portfolio of customers to ensure that their orders are accurately processed and managed, whilst building long-standing relationships and understanding requirements. Some of your key responsibilities will include:

• Managing communication between the organisation and customer, ensuring that all data for the customer is accurate.
• Take responsibility for the processing of orders, managing them right through to payment, building long-standing relationships in the process.
• You will take responsibility for customer KPI's working closely with other teams to ensure that credits, debits, and rebates are handled smoothly.
• Have an excellent understanding of the customers' requirements, always driving for customer satisfaction.

What you'll need to succeed
To be considered for this position, previous experience working within the manufacturing industry or in a similar role, dealing with a complex order book is required. You will be able to demonstrate excellent communication and negotiation skills, whilst being an excellent team player. Proficiency in SAP is highly desirable, along with working knowledge and understanding of ERP systems. Fluency in German, French or Spanish is highly desirable but not essential for consideration.

• Experience within the manufacturing industry or supply chain, ideally with an understanding of export compliance and contract administration
• Ability to solve customer problems as they arise whilst maintaining and increasing important internal and external stakeholder relationships
• Accuracy and attention to detail

What you'll get in return
This is an excellent opportunity for an experienced customer service representative who is looking for a new opportunity with a forward-thinking, innovative, global leader. In addition to a competitive remuneration package of up to £35,000, you will also benefit from hybrid working, an annual bonus scheme, private medical insurance and more. Information available on enquiry.

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
My client is seeking a dynamic and proactive individual with a can - do attitude to join their team as a customer service administrator.

The primary goal of this role is to ensure the continuity of customer care and support for the organisation's customer and client base. You will be assisting the service team and manager with overseeing administrative support, engineering staff and other business areas to maintain high standards of customer care.

Your new role
Schedule engineers effectively and timely
First line of communication for all customers, ensuring customer support levels meet agreed contract standards
Escalate customer complaints as needed
Log reactive calls and coordinate engineer's jobs daily
Monitor engineer attendance
Ensure all calls are handled quickly and efficiently


What you'll need to succeed
Scheduling / Planning experience is desirable or experience within a similar role.
Experience working in customer care / Helpdesk
Experience working with MS Office packages
Experience of handling purchase orders
Ability to prioritise tasks and work under pressure
Strong communication and written skills
Good numerical skills
Ability to work as part of a team

What you'll get in return
Free parking on-site
Annual bonus
20 days holiday plus BH - Holiday increases with years of service
Staff lunches on a Friday

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
A well established, successful manufacturing company close to the Crystal Peaks area is recruiting a Customer Service representative to join them on a permanent basis.
Your new role
We are looking for an experienced customer service candidate who has worked in a fast-paced environment and who is open to change and to learning new skills. This is an exciting opportunity to join a great team who will all be there to support you and ensure you will be a success!
Duties:-

• Nurturing existing customer relationships
• Engaging with new customers and listening to their needs
• Working with your clients over the phone, via email and social media
• Offering solutions to sometimes complex queries
• Delivering excellent customer service at all times
• Telling your customers about the latest promotions on offer

This is a customer service role, NOT a sales position.


What you'll need to succeed
You must be used to working at pace and with accuracy. You will be organised and have good IT skills. If you have worked with SAP and/or Salesforce, you will have a distinct advantage. You must have clear communication and customer service skills. You will be a professional, a real team player and have the desire to succeed.
What you'll get in return
26 days holiday plus stats
Free parking
Discretionary company bonus each year
Health benefits, life assurance and pension scheme
Employee product discount

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
A fantastic opportunity is available working for this retail/manufacturing business specialising in interesting and quirky products is looking for an Operations Specialist for a 6 month contact. This position has arisen due to an increase in demand. This position will be a 6 month contact with the possibility of being extended/made permanent based on business needs and personal performance. This role is based in fashionable central Richmond so candidates must be within a reasonable local to commute this position 3 days per week.
Your new role
Your new role will be to maintain customer records on specifications for allocated customers, monitoring all sales orders received and processed.Tracking stock allocation on inhouse tracker, informing customers of delays and dealing with 3PL distribution centre, you will resolve logistical issues, manage pro-forma invoices and liaise with finance accordingly. You will use Oracle so experience using an ERP system is ideal.
What you'll need to succeed
In order to be successful you must be immediately available to start work, have recent experience with operations, logistics, customer service, sales admin or junior supply chain. You will have experience dealing with order processing and using ERP systems. To be considered you must be based locally to Richmond.
What you'll get in return
In return you will be offered a 6 month contract paying between £26,000 - £28,000 (pro-rata over the 6 months), you will be offered hybrid working with 3 days in the office and 2 from home, standard hours Monday to Thursday and a 1pm finish every Friday!


What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
Join a prestigious client based in Theale, Berkshire, known for delivering exceptional products and customer service all whilst being a renowned brand in its industry.

Your new role
As a Customer Service Advisor, you will manage customer enquiries and resolve issues from the beginning of the case to the end, ensuring a seamless and first-class experience for customers. This is a permanent position offering a salary of £27,000 per annum with hybrid working available after training.

What you'll need to succeed

• Proven experience in customer service or case/complaint management
• Excellent written and verbal communication skills in addition to problem-solving skills
• A proactive and positive attitude towards customer interactions

What you'll get in return

• £27,000 per annum, increasing to £29,000 after training
• 27 days holiday + bank holidays
• Yearly bonus depending on company performance
• Canteen and chef on-site

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
My client, a market leader in its field, is seeking a professional Customer Service advisor to join their team on a permanent basis.
Specialising in a variety of product rental processes, you will be joining a fast-paced team dealing with a national client base.


Your new role
The position is being offered full-time Monday to Friday, working exclusively from the office based in Warrington.
This is a fast-paced job, so the right candidate should enjoy spinning multiple plates all the time and be able to react to the ever-changing environment.
Some of your duties will include but not limited to
Liaising directly with customers and the sales teams to offer support with all new rental enquiries
Liaise with accounts for setting up new customers, raising rental contracts to include maintenance and thorough examination processing
Liaise with the dedicated transport company to ensure timely deliveries.
Ensure all order, contract and documentation is in order and filed as appropriate
Liaising directly with customers and the sales teams to offer support with all new rental enquiries
Liaise with workshops and Asset Controllers to schedule workload
Liaise with accounts for setting up new customers, raising contracts
Deal with off hires, terminating agreements, field based off hire inspections.
. What you'll need to succeed

Strong proven history within an office-based customer service position, ideally within the rental market
Excellent communication skills, both written and verbal
Be self-motivated and flexible
Possess strong administration, planning, organisation, and prioritisation skills


What you'll get in return
Joining a friendly and supportive team
Free parking
25-day holiday plus bank holidays
Competitive salary at £26,000 per annum, rising to £28,000 after 6 months' probation.
Company pension scheme



What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
You will be joining the customer service team at a really exciting time. Due to increased growth, the team is expanding and are looking to add an additional team leader to their structure. The organisation is a prestigious, well-known brand.


Your new role
As a customer service team leader, you will manage, motivate and develop a team of approximately 7 customer service agents who will ensure daily performance is maximised and contribute to the development of processes and procedures to enhance efficiency. You will be the point of escalation for complaints or complex matters that cannot be resolved by your team. You will work with the head of customer service to ensure the team deliver a first-class customer experience. You will be joining at an exciting time of growth where customer service advisors will need to be trained and developed to high standards.
This role will be office based to ensure the right level of training and support can be given.

What you'll need to succeed
We are looking for candidates that demonstrate a passion for providing a positive outcome in a complaint's environment. You will also be at the point in your career where you have started to manage customer service agents and have a keen interest in building and developing their skills.

It'd be a huge benefit if you had an understanding of consumer rights law and FCA requirements.

Our client is open to considering candidates who meet some but not all the requirements, so please apply if this seems like a good move for you.

What you'll get in return

• £36,000-£38,000 per annum
• Company performance bonus
• 27 days holiday + bank holidays
• On-site chef and subsidised canteen

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
This well-established business is seeking a customer service administrator to join their team for a 3-month fixed-term contract.
Your new role
You will be responsible for providing excellent customer service to their customers, processing orders, handling queries and issues, dealing with deliveries, handling invoices and POs and supporting the whole end-to-end order process.
What you'll need to succeed
Your previous experience in customer service and administration will help you succeed in this role. You are experienced at processing a high volume of orders and have worked ina similar environment. You are immediately available for work and are able to get to the site in Cheadle 5 days a week. You have excellent customer service and communication skills as well as being highly organised with a keen eye for detail. You're personable, a team player and can also work independently. You're proactive and work off your own initiative.
What you'll get in return
You will receive an excellent rate of £25,000 which is pro rata for the 3 months. You will be working for a successful business with a lot of opportunity to develop your skills. You will also have access to a great benefits package including holidays, pension, discounts and more.
What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company

A rapidly growing and fast-paced distribution business based in Wednesbury. You'll be joining an expanding Customer Service and Sales team on a full-time, permanent basis.

Your new role

The main purpose of this role will be to deliver exceptional levels of customer service. Key duties include:

• Process orders, returns and ticket queries
• Ensuring customer queries are responded to as quickly as possible, preferably same day
• Encourage customers to use the online customer portal to grow website usage
• Deliver on all customer expectations
• Develop customer relationships to support customer retention
• Work collaboratively with the sales team
• Update all customer details on an internal CRM system

What you'll need to succeed

• 3+ years experience working in a Customer Service Advisor position
• Excellent customer service, rapport building, and administration experience
• Self-starter and a positive working attitude

What you'll get in return

• An excellent, competitive salary
• Hybrid working options
• Staff discount
• Free onsite parking

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Customer Service Advisor (Service Care)
Department: Customer Operations
Location: Tongwell, Milton Keynes - fully office based
Hours: 37.5 hours per week - 08:30 - 17:00 with a 1-hour lunch break.
Duration: 6 months initially
Rate: £12 per hour (PAYE)

Your New Role:
As a Customer Service Advisor, your primary responsibility will be to deliver an excellent service to all customers as an 'information and administration provider' providing the highest level of customer satisfaction to ensure customer loyalty. You will ensure all customer queries are responded to and action, ensuring customers are fully informed and have been guided through their finance contract.

What You'll Need to Succeed:
GCSE or equivalent English Language and Mathematics is preferable.
Previous customer service experience, preferably within the finance industry.
Effective telephone and negotiation skills in both written and verbal.
Excellent administrative skills.Keen eye for accuracy and attention to detail.
Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within a predetermined timeframe.
Demonstrate the ability to learn and employ finance and credit-control knowledge.
Self-motivated with the ability to work within a pressurised environment whilst maintaining a focus on personal, departmental and company objectives.
Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within a predetermined timeframe.

What You'll Receive in Return:
Opportunity: Work with a leading automotive brand.
Modern Facilities: The recently refurbished headquarters in Tongwell, Milton Keynes, offer amenities such as an onsite café, hot desks, and free parking
Technology: Contingent workers receive their own laptop.
Hybrid Working: Enjoy a balance of working from home (3 days a week) and office-based work (2 days a week) Monday to Friday.The first 2 weeks of the role will be office-based, Monday-Friday, in order to complete the mandatory 2-week training. After which, hybrid-working can be discussed when a new starter is comfortable and competent with tasks and responsibilities.
Silent Room: A dedicated space in the Tongwell office for prayer or reflection.
Long-Term Career Progression: Potential for permanent roles.

Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new role
We are seeking a Service Manager to manage 3 services within Southampton, located across Bitterne, Bitterne Triangle and Shirley.There are around 9 support workers per service with 1 Assistant Service Manager across all 3 services.
The people we support at these services enjoy swimming, theatre trips, shopping pottery, cooking/ baking and are enrolled to different work experiences.The service is active. We support individuals who have learning disabilities, autism, and mental health. There may be instances with behaviour that challenges, but there are no physical disabilities.

Salary £35000/year (Full-time position)

What you'll need to succeed

• NVQ Level 5 or equivalent experience
• Driver to access all services.
• Be able to be a part of an on-call rota.
• Experience with budgets and financial information.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
Hays are working with an-award winning, renowned Retail business in Telford who are looking to recruit a Customer Services Manager on a permanent basis. This is an exciting and dynamic role in which there is a lot of scope for growth within the business. You will work collaboratively, engaging with stakeholders, colleagues, and customers.
Your new role
As a Customer Services Manager, your role will involve:


Lead the Customer Services Team.

• To recommend and deliver the implementation of new processes/projects to support business growth and continuous improvement.
• To monitor and optimise Customer Services team performance to reach a good level of business success.
• Influence the broader business on the importance of customer experience and report back to the Procurement teams on items that are problematic.
• Build an environment of continuous service improvement and learning through utilising the feedback of changing customer requirements and required service improvements.
• Dealing with external companies that we partner with to deliver on key business goals.
• Working with the Customer Service Team Leader, you will coach and develop the skills of our Customer Service Advisors.

What you'll need to succeed

• Proven ability to motivate and manage colleagues, demonstrating influencing and persuasive skills, gaining buy-in from stakeholders.
• Demonstrable strong coaching and development skills.
• Proven ability to deliver on key projects.
• Proven ability to manage relationships across multiple stakeholders and oversee complex large-scale projects across cross-functional teams.

What you'll get in return

• A chance to build and grow a department in a rapidly expanding/award-winning company.
• Market-leading annual leave starting at 23 days plus 8 bank holidays (31 days in total), which grows with the length of service.
• Your birthday is off, so you always enjoy your birthday!
• We'll pay for your Marketing/management and other external training courses.
• Awards and Recognition Schemes; delivering above and beyond never goes unnoticed.
• Free Onsite Parking.
• Complimentary tea, coffee, chilled water and soft drinks.
• Free Eye Tests.
• Cycle2Work Scheme.

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
A large UK manufacturer and leader in their field, is currently on the lookout for a Customer Account Specialist to join their busy team based in the Chester Business Park. Working as part of the Customer Service team, you will be responsible for providing high quality customer service by proactively managing the process of orders both efficiently and professionally.
Your new role
You will be key to the relationship development of important internal and external stakeholders and play a pivotal role in providing support to customers. Your role will be to ensure that all orders are processed efficiently and correctly within the current terms of sale, guaranteeing accurate invoices to customers.
You will be responsible for liaising with drivers regarding the logistics of orders and planning the accurate movement of finished products to satisfy the requirements of distributor and farmer customers. This role will involve following the order in an end-to-end process, from initial order to delivery, so the alibility to work to set deadlines is a must. You will be required to consistently investigate, check and raise credit applications and process customer complaint settlements professionally, so attention to detail and a high level of communication skills, both verbal and written, are essential for this role.

What you'll need to succeed
Previous experience in a similar role, whether it be customer service or within distribution. Commercial awareness, and the understanding of key metrics and ability to deliver objectives. The ability to think logically and display sound problem-solving ability, whilst remaining calm under pressure.
What you'll get in return
An excellent pension and bonus scheme, hybrid working, private healthcare, competitive salary and a fantastic team to grow and learn within!!
What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk