Total 19 job vacancies by Hays Specialist Recruitment

Your new company
We are looking for an experienced Maintenance Manager for a large production facility near Norwich. You will support the site services and facilities of this busy manufacturing plant.
Your new role
You will lead the site maintenance function in providing both a reactive and proactive maintenance service on all operational equipment and facilities infrastructure. You will be responsible for workflows, service calls, annual PPM and planned outages. You will be responsible for planning the maintenance schedule and ensuring timely completion of works carried out, delegating any maintenance issues to be resolved on each shift, including small projects, and managing effective works.
You will ensure all buildings, plant and facilities are fit for purpose, ensuring machine availability whilst liaising with shift management, you will ensure routine calibration and maintenance of electro-mechanical, hydraulic and pneumatic systems are undertaken. Leading a team of experienced engineers and managing contractors to ensure engineering KPIs are met and the site operates safely and efficiently.


What you'll need to succeed
As an experienced Engineer with strong mechanical and good electrical knowledge, you will have a strong understanding of health & safety, COSHH, PUWER, LOLER, with a history of managing multi-skilled maintenance teams, devising a maintenance schedule with planning for shutdowns and outages.

What you'll get in return
Working Monday to Friday 39 hours per week, with 25+* holidays, enhanced pension scheme, matched +2%, company bonus, healthcare scheme, life assurance, employee assistance programme, flexitime, staff discount schemes.
Salary dependent on experience in the range of £60k+

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
Our client is a leading construction company with a rich history of delivering high-quality projects across various sectors. They pride themselves on their commitment to excellence, innovation, and sustainability. They have national projects with major retailers across the UK.

Your new role
They are seeking an experienced and motivated Site Manager to oversee and manage construction projects from inception to completion. The successful candidate will ensure that projects are delivered on time, within budget, and to the highest standards of quality and safety. As these projects are based throughout the UK, working away will be required.

Key Responsibilities:

• Plan, coordinate, and supervise construction activities on-site.
• Ensure compliance with health and safety regulations.
• Manage project schedules, budgets, and resources.
• Liaise with clients, subcontractors, and suppliers.
• Monitor progress and prepare detailed reports.
• Resolve any issues or delays that may arise.
• Maintain high standards of quality control.

What you'll need to succeed

• Proven experience as a Site Manager in the construction industry, ideally within the retail sector.
• Strong knowledge of construction processes, materials, and legal regulations.
• Excellent leadership and communication skills.
• The ability to manage multiple tasks and work under pressure.
• CSCS, SMSTS, First Aid.

What you'll get in return

• Opportunities for professional development and career progression.
• A supportive and collaborative work environment.
• The chance to work on exciting and diverse projects.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Tiffany now on 01603 625754.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
You will be working for a regional contractor with an excellent reputation who has national projects with major retailers across the UK.
Your new role
As the Project Manager on their commercial retail projects, you will be responsible for:

• Plan, coordinate, and supervise construction projects from start to finish.
• Ensure projects are completed on time, within budget, and to the highest quality standards.
• Manage project teams, including subcontractors and suppliers.
• Develop and maintain project schedules and budgets.
• Conduct regular site inspections and ensure compliance with safety regulations.
• Liaise with clients, architects, engineers, and other stakeholders.
• Prepare and present project reports and updates to senior management.
• Resolve any issues or conflicts that arise during the construction process.

You will be largely site based on projects located across the UK. When you are not working on a live project you will need to be office based from one of their East Anglia office locations.

What you'll need to succeed

• Minimum of 5 years of experience in construction project management.
• Strong knowledge of construction methods, materials, and regulations.
• Excellent leadership, communication, and organisational skills.
• Proficiency in project management software and tools.
• Ability to work under pressure and meet tight deadlines.
• Valid driving licence.

What you'll get in return

• Opportunities for professional development and career advancement.
• A supportive and collaborative work environment.
• The chance to work on exciting and challenging projects.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Tiffany now on 01603 625754.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
Our client is a regional contractor who works across a variety of sectors, including health, leisure and education construction projects. With an excellent local reputation, they work largely on repeat business and prioritise the client experience.
Your new role
Working as part of an intimate team, you will be empowered to manage your own projects with the support of a visiting contracts manager.
Key Responsibilities:

• Plan, coordinate, and supervise on-site construction activities.
• Ensure adherence to health and safety regulations.
• Manage project schedules, budgets, and resources effectively.
• Communicate with clients, subcontractors, and suppliers.
• Monitor project progress and prepare comprehensive reports.
• Address and resolve any issues or delays that arise.
• Uphold high standards of quality control throughout the project lifecycle.

What you'll need to succeed

• Proven experience as a Site Manager in the construction industry, ideally from a main contractor background.
• In-depth knowledge of construction procedures, materials, and legal guidelines.
• Strong leadership and communication skills.
• The ability to manage multiple tasks and work under pressure.
• A friendly and professional demeanour with experience of working in a client-facing capacity.
• SMSTS, First aid, CSCS

What you'll get in return

• A friendly and collaborative work environment
• Natural progression and development opportunities
• Competitive salary and package

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Tiffany now on 01603 625754.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company:
Careline365 is a leading national personal alarm provider with a simple mission: to provide solutions that enable the ageing population, and those who are vulnerable, to enjoy better and safer lives. Through their pioneering and cutting-edge products, Careline365 supports their members to maintain their independence, while their 24/7 emergency monitoring service brings peace of mind and comfort to users and their loved ones. Launched in their founder's spare bedroom in 2013 as Lifeline 24, the early years of the business were spent exclusively selling personal alarm units. The rebranding to Careline365 in 2015, and the subsequent launch of their own Alarm Response Centre (ARC) in 2018, was a key turning point in their evolution from a tech provision to an overall personal care solution.

In the years since, they have consolidated their position as the leaders in the personal alarms and monitoring market and as an innovative and high-growth, D2C subscription unicorn, culminating in their acquisition by the Appello Group in the summer of 2022.

Role Purpose:

The purpose of the role of Administration Team Leader is to operationally manage the team members of the Alarm Response Centre (ARC)'s Administration team, to enable the best level of service to our customers. Our client base of circa 72000 people nationwide generally consists of the elderly and vulnerable, who press their alarms in the event of an emergency. An Administration Team Leader will have 20 or so direct reports, consisting of Administration Assistants, line managing them directly. However, the Administration Team Leader is part of a wider management team who are responsible for the operational running of the centre.
The Administration team is responsible for the maintenance of our client data, conducting surveys, receiving inbound calls from housing managers and engineers, managing equipment maintenance (e.g., ordering replacement equipment for devices on low battery) and investigating exceptional calls. As an Administration Team Leader, we are first and foremost looking for a People Manager who can motivate and support a hybrid team, and manage the day to day running of the sub-department.

What you'll need to succeed:

• Previous leadership experience within a contact centre environment.
• Strong customer service background.
• Caring and nurturing nature.
• Flexible and resilient attitude.
• Be ready to support, train, monitor, and make sure the team works towards business and customer care.
• Have experience running a high-pressured team.
• Be available to start immediately.
• Part of the interview phase is to complete a personality and aptitude test.

What you'll get in return:

• Based in the Norwich Office.
• Between £26,325 and £28,500 per annum
• They are a 24/7/365 business, hours are based primarily between 8am and 8pm and any 5 days out of 7.
• Rewards and discounts.
• On-site parking.
• Being a part of a hugely rewarding and giving company and giving support to the public who need it most.

What you need to do now:

Call Kim on 01603 612301 or email over your updated CV now!!!

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company:
Careline365 is a leading national personal alarm provider with a simple mission: to provide solutions that enable the ageing population, and those who are vulnerable, to enjoy better and safer lives. Through their pioneering and cutting-edge products, Careline365 supports their members to maintain their independence, while their 24/7 emergency monitoring service brings peace of mind and comfort to users and their loved ones.Launched in their founder's spare bedroom in 2013 as Lifeline 24, the early years of the business were spent exclusively selling personal alarm units. The rebranding to Careline365 in 2015, and the subsequent launch of their own Alarm Response Centre (ARC) in 2018, was a key turning point in their evolution from a tech provision to an overall personal care solution.

In the years since, they have consolidated their position as the leaders in the personal alarms and monitoring market and as an innovative and high-growth, D2C subscription unicorn, culminating in their acquisition by the Appello Group in the summer of 2022.

The larger group has greater access to superior products and platforms, and a direct line of communication with private-equity backers Epiris, who have an outstanding track record of growth in the sector.
Appello's acquisition signals a new phase for the business as they embark on a period of growth under new Managing Director, Dominic McNeill, and the stewardship of an outstanding executive team, including James Thorburn (CEO of Appello Group). As the standout management team in the industry, they are all very passionate about the ethics and mission of the company, which seeks to fundamentally shift the paradigm in personal care products in the UK. The ambition of the business is now to grow their footprint in line with the increasing demand for such products given the UK's ageing population.

In keeping with the overall vision to provide health-tech and support to enrich the lives of members and their families, there is considerable opportunity for a more sophisticated approach to sales, marketing and customer care. Dominic, who joined in May 2023, is determined to enhance the output of the team and is well-placed to do so, with a blue-chip commercial and marketing background at organisations including Symprove, Nando's and P&G. In his first year in the business, the key pillar of Dominic's growth strategy has been to centralise and professionalise marketing in order to fuel business growth and drive business expansion. Accordingly, he has built out his team with impressive hires from within the industry and beyond, as well as investing in rising talent from within. He is now turning his attention to optimising the contact centre operation, which includes sales, customer care and the ARC.

Role Purpose:The purpose of the role of Telecare Team Leader is to operationally manage the team members of the Alarm Response Centre, to enable the best level of service to our customers. Our client base of circa 72000 people nationwide generally consists of the elderly and vulnerable, who press their alarms in the event of an emergency. A Telecare Leader will have 20-25 direct reports, consisting of Emergency Call Handlers, line managing them directly. However, the Telecare Team Leader is part of a wider management team who are responsible for the operational running of the centre, focusing on mentoring operators to improve quality of service and meeting key KPIs, such as 97.5% of calls answered within 60 seconds.

Role Purpose:

The purpose of the role of Telecare Team Leader is to operationally manage the team members of the Alarm Response Centre, to enable the best level of service to our customers. Our client base of circa 72000 people nationwide generally consists of the elderly and vulnerable, who press their alarms in the event of an emergency. A Telecare Leader will have 20-25 direct reports, consisting of Emergency Call Handlers, line managing them directly. However, the Telecare Team Leader is part of a wider management team who are responsible for the operational running of the centre, focusing on mentoring operators to improve quality of service and meet key KPIs, such as 97.5% of calls answered within 60 seconds.

What you'll need to succeed:

• Previous leadership experience within a contact centre environment.
• Caring and nurturing nature.
• Flexible and resilient attitude.
• Be ready to support, train, monitor, and make sure the team works towards business and customer care.
• Have experience running a high-pressured team.
• Be available to start immediately.
• Part of the interview phase is to complete a personality and aptitude test.

What you'll get in return:

• Based in the Norwich Office.
• £26,325 - £28,500 Dependent on Experience + £2,000p/a on call bonus
• They are a 24/7/365 business, hours are based primarily between 8am and 8pm and any 5 days out of 7.
• Rewards and discounts.
• On-site parking.
• Being a part of a hugely rewarding and giving company, and giving support to the public who need it most.

What you need to do now:
Call Kim on 01603 612301 or email over your updated CV now!!!


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
Hays are working in partnership with a highly successful and rapidly expanding business on the outskirts of Norwich, to recruit 2 new members to their already excellent Customer Service team. This company has seen significant growth over the past 2 years both in the UK and overseas, and part of that success is due to the Customer Service team that supports the operations of the company. This organisation are very people focused and pride themselves on delivering the best possible outcomes for their customers, while creating a positive work environment.
This company operates in a busy and fast-paced sector, and they provide a range of services to the logistics sector. They utilise technology and a fresh approach to deliver multi-faceted solutions to a wide range of customers.

Your new role
The main purpose of the role will be to act as the first point of contact for incoming customer calls, ensuring a first-class experience is had by all. Specifically, you will be responsible for the following:

• Developing relationships with existing customers by supporting existing requirements and upselling additional services where appropriate for the customer
• Handle any simple account queries in a friendly and timely manner
• Conduct regular customer account reviews to ensure customer packages are fit for purpose
• Provide customers with new and updated information on products and services
• Resolve customer invoice queries
• Understand the business' financial targets and support the delivery of those targets
• Build effective relationships with internal stakeholders, both in customer services and other departments
• Support initiatives to grow the customer base by occasional outbound calling, ensuring regular customers are being supplied with the best solutions for their needs.

This is a full-time role, working 35 hours a week between Monday and Friday, 9am to 5pm.
This is an office-based role for 6 months minimum and following successful completion of probation, there is some flexibility to work remotely for up to 2 days per week.

What you'll need to succeed
You will have excellent customer service and communication skills, with a 'can-do' attitude. You will enjoy engaging with customers and feel a sense of pride in resolving customer queries, displaying a positive attitude and energy. You will be able to operate as part of a close-knit team and be flexible in your approach to finding the right solution. Ideally, you will have worked in a similar role previously, with exposure to the logistics industry being a bonus. You must be able to multitask, be organised and be able to re-prioritise your daily tasks quickly and efficiently.
Due to the location of this role, you must be a driver and have access to a vehicle.


What you'll get in return

• You will receive a competitive salary.
• Access to performance-based quarterly bonuses and uncapped commission.
• 25 days of annual leave + bank holidays (rising with tenure) with the ability to buy and sell up to 5 days
• Free on-site parking.
• Healthy pension contribution.
• There is also a large scope of progression within the business, with 7 people achieving promotions within the last quarter.

What you need to do now
Call the Norwich Office on 01603 612301.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company:

Hays are working in partnership with a highly successful and rapidly expanding business on the outskirts of Norwich, to recruit 2 new members to their already excellent Customer Service team. This company has seen significant growth over the past 2 years both in the UK and overseas, and part of that success is due to the Customer Service team that supports the operations of the company. This organisation are very people focused and pride themselves on delivering the best possible outcomes for their customers, while creating a positive work environment.This company operates in a busy and fast-paced sector, and they provide a range of services to the logistics sector. They utilise technology and a fresh approach to deliver multi-faceted solutions to a wide range of customers.

Your new role:

The main purpose of the role will be to act as the first point of contact for incoming customer calls, ensuring a first-class experience is had by all. Specifically, you will be responsible for the following:

• Developing relationships with existing customers by supporting existing requirements and upselling additional services where appropriate for the customer
• Handle any simple account queries in a friendly and timely manner
• Conduct regular customer account reviews to ensure customer packages are fit for purpose
• Provide customers with new and updated information on products and services
• Resolve customer invoice queries
• Understand the business' financial targets and support the delivery of those targets
• Build effective relationships with internal stakeholders, both in customer services and other departments
• Support initiatives to grow the customer base by occasional outbound calling, ensuring regular customers are being supplied with the best solutions for their needs.
• This is a full-time role, working 35 hours a week between Monday and Friday, 9am to 5pm.
• This is an office-based role for 6 months minimum and following successful completion of probation, there is some flexibility to work remotely for up to 2 days per week.

What you'll need to succeed:

You will have excellent customer service and communication skills, with a 'can-do' attitude. You will enjoy engaging with customers and feel a sense of pride in resolving customer queries, displaying a positive attitude and energy. You will be able to operate as part of a close-knit team and be flexible in your approach to finding the right solution. Ideally, you will have worked in a similar role previously, with exposure to the logistics industry being a bonus. You must be able to multitask, be organised and be able to re-prioritise your daily tasks quickly and efficiently.Due to the location of this role, you must be a driver and have access to a vehicle.


What you'll get in return:

• You will receive a competitive salary.
• Access to performance-based quarterly bonuses and uncapped commission.
• 25 days of annual leave + bank holidays (rising with tenure) with the ability to buy and sell up to 5 days
• Free on-site parking.
• Healthy pension contribution.
• There is also a large scope of progression within the business, with 7 people achieving promotions within the last quarter.

What you need to do now:

Call the Norwich Office on 01603 612301 OR send an updated CV now!


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
Hays are working in partnership with a highly successful and rapidly expanding business on the outskirts of Norwich, to recruit 2 new members to their already excellent team. This company has seen significant growth over the past 2 years both in the UK and overseas, and part of that success is due to the Customer Service team that supports the operations of the company. This organisation are very people focused and pride themselves on delivering the best possible outcomes for their customers, while creating a positive work environment.
This company operates in a busy and fast-paced sector, and they provide a range of services to the logistics sector. They utilise technology and a fresh approach to deliver multi-faceted solutions to a wide range of customers.

Your new role
The main purpose of the role will be to act as the first point of contact for incoming customer calls, ensuring a first-class experience is had by all. Specifically, you will be responsible for the following:

• Developing relationships with existing customers by supporting existing requirements and upselling additional services where appropriate for the customer
• Handle any simple account queries in a friendly and timely manner
• Conduct regular customer account reviews to ensure customer packages are fit for purpose
• Provide customers with new and updated information on products and services
• Resolve customer invoice queries
• Understand the business' financial targets and support the delivery of those targets
• Build effective relationships with internal stakeholders, both in customer services and other departments
• Support initiatives to grow the customer base by occasional outbound calling, ensuring regular customers are being supplied with the best solutions for their needs.

This is a full-time role, working 35 hours a week between Monday and Friday, 9am to 5pm.
This is an office-based role for 6 months minimum and following successful completion of probation, there is some flexibility to work remotely for up to 2 days per week.

What you'll need to succeed
You will have excellent customer service and communication skills, with a 'can-do' attitude. You will enjoy engaging with customers and feel a sense of pride in resolving customer queries, displaying a positive attitude and energy. You will be able to operate as part of a close-knit team and be flexible in your approach to finding the right solution. Ideally, you will have worked in a similar role previously, with exposure to the logistics industry being a bonus. You must be able to multitask, be organised and be able to re-prioritise your daily tasks quickly and efficiently.
Due to the location of this role, you must be a driver and have access to a vehicle.


What you'll get in return
You will receive a competitive salary, access to performance-based quarterly bonuses and uncapped commission, 25 days of annual leave + bank holidays (rising with tenure) with the ability to buy and sell up to 5 days, free on-site parking as well as a healthy pension contribution.
There is also a large scope of progression within the business, with 7 people achieving promotions within the last quarter.

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
This company is a leading construction company known for delivering high-quality projects across various sectors. They pride themselves on their commitment to excellence, innovation, and sustainability.
Your new role
They are seeking an experienced and detail-oriented Contracts Manager to join their team. The successful candidate will be responsible for managing all aspects of contract administration, ensuring compliance with legal and regulatory requirements, and maintaining strong relationships with clients, subcontractors, and suppliers.
Key Responsibilities:

• Draft, review, and negotiate contracts with clients, subcontractors, and suppliers.
• Ensure all contracts comply with legal and regulatory requirements.
• Manage contract changes, claims, and disputes.
• Monitor contract performance and ensure all parties meet their contractual obligations.
• Provide guidance and support to project teams on contractual matters.
• Maintain accurate records of all contract-related documents and correspondence.
• Collaborate with legal, finance, and project management teams to ensure seamless contract administration.

What you'll need to succeed

• Bachelor's degree in Construction Management, Business Administration, Law, or a related field.
• Minimum of 5 years of experience in contract management within the construction industry.
• Strong knowledge of construction contracts, legal requirements, and industry standards.
• Excellent negotiation, communication, and interpersonal skills.
• Detail-oriented with strong organisational and analytical abilities.
• Proficiency in contract management software and Microsoft Office Suite.

What you'll get in return

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.
• The chance to work on exciting and challenging projects.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Tiffany now on 01603 625754.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
Hays are working in partnership with a highly successful and rapidly expanding business on the outskirts of Norwich, to recruit 2 new members to their already excellent team. This company has seen significant growth over the past 2 years both in the UK and overseas, and part of that success is due to the Customer Service team that supports the operations of the company. This organisation are very people focused and pride themselves on delivering the best possible outcomes for their customers, while creating a positive work environment.
This company operates in a busy and fast-paced sector, and they provide a range of services to the logistics sector. They utilise technology and a fresh approach to deliver multi-faceted solutions to a wide range of customers.

Your new role
The main purpose of the role will be to act as the first point of contact for incoming customer calls, ensuring a first-class experience is had by all. Specifically, you will be responsible for the following:

• Developing relationships with existing customers by supporting existing requirements and upselling additional services where appropriate for the customer
• Handle any simple account queries in a friendly and timely manner
• Conduct regular customer account reviews to ensure customer packages are fit for purpose
• Provide customers with new and updated information on products and services
• Resolve customer invoice queries
• Understand the business' financial targets and support the delivery of those targets
• Build effective relationships with internal stakeholders, both in customer services and other departments
• Support initiatives to grow the customer base by occasional outbound calling, ensuring regular customers are being supplied with the best solutions for their needs.

This is a full-time role, working 35 hours a week between Monday and Friday, 9am to 5pm.
This is an office-based role for 6 months minimum and following successful completion of probation, there is some flexibility to work remotely for up to 2 days per week.

What you'll need to succeed
You will have excellent customer service and communication skills, with a 'can-do' attitude. You will enjoy engaging with customers and feel a sense of pride in resolving customer queries, displaying a positive attitude and energy. You will be able to operate as part of a close-knit team and be flexible in your approach to finding the right solution. Ideally, you will have worked in a similar role previously, with exposure to the logistics industry being a bonus. You must be able to multitask, be organised and be able to re-prioritise your daily tasks quickly and efficiently.
Due to the location of this role, you must be a driver and have access to a vehicle.


What you'll get in return
You will receive a competitive salary, access to performance-based quarterly bonuses and uncapped commission, 25 days of annual leave + bank holidays (rising with tenure) with the ability to buy and sell up to 5 days, free on-site parking as well as a healthy pension contribution.
There is also a large scope of progression within the business, with 7 people achieving promotions within the last quarter.

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

PLEASE READ CAREFULLY - BASED IN NORWICH, NORFOLK - START IMMEDIATELY

Your new company:

My clients are now recruiting a Contract Manager to join the Facilities Management team on a PFI venture, to be responsible for the delivery of the contract, working with the Senior Contracts Manager to effectively manage relationships with the client and other key stakeholders in line with performance and contractual measures.*You will ensure the full delivery of all contractual services to enable the client to conduct its business through an integrated FM solution.*You will be responsible for managing a team of mobile/static workforce with an element of administration, and subcontractor management.

Introduction to the projects/department:

Norwich School BSF PFI consists of one secondary and five primary schools, locations surround the Norwich ring road with easy access. My client is committed to creating a workplace where everyone is empowered to achieve their career goals. People are at the heart of their business, using their skills and creativity to provide solutions and services for their clients and customers. They are only able to deliver the business goals because of the commitment and talent of their people working together for a common purpose.The wellbeing strategy has been designed based on employee feedback that mental, physical, and financial wellbeing are important to them.

Key Tasks and Accountabilities:

• This will include dealing with the day-to-day service delivery, client, and key stakeholder's management in line with contract and/or contract portfolio KPI's and local performance indicators.
• You will plan, prioritise, and delegate workloads to achieve contract objectives, as well as support the production, maintain the contract sectional plan and key work objectives.
• It will be up to you to ensure all costs are monitored, and the contract operates within an agreed budget.
• You will be the first point of contact for the client and the on-site team, responsible for day-to-day operational performance of the contracts including statutory compliance, ensuring processes and procedures comply with SLAs and KPIs.
• As overall Quality Manager for the contract, the adherence to Kier's quality management system, IMS, needs to be a large focus of this role.
• As well as managing financial performance of the contracts, ensuring compliance with the budgets, P&Ls and lifecycle plans, as well as undertaking audits.
• Plan and prioritise workload to achieve service delivery in line with contract KPI/SLA's
• Maintain the appointment as the Quality Manager for the Contract
• Attend monthly financial contract review meetings.
• Responsible for financial performance of contract/s and maximise margin.
• To be responsible for the invoicing and payment process
• Development of strategies to fully maximise the benefits available from the utilisation of directly employed and subcontractors.
• Attendance at monthly meetings with both senior management and client
• Ensure all monthly reports and forms are completed and forwarded to appropriate departments and clients.
• Responsible for developing client relationships to ensure retention of contract and future opportunities.
• Overall responsibility for portfolio of contracts in relation to performance both financially and in line with contract requirements
• Manage a team of mobile/static workforce with an element of administration and subcontractor management.
• Ensure clear communication with workforce, customers, line management, office support staff, subcontractors, and third-party suppliers.
• Responsible for the undertaking of quality assurance inspections on a predetermined amount of all works delivered and recorded.
• Responsibility to supply additional/remedial work as required in an efficient, profitable, and safe manner.
• Maintain and improve effective working relationships with colleagues, clients, customers, and work as part of a team.
• Overall responsibility for ensuring the auditing of records of all work carried out on plant and equipment within the site manuals both hard copies and electronic.
• To be part of a management out of hours rota liaising with clients, workforce, and subcontractors
• Identify compliance issues that require follow-up or investigation to ensure the rectification of such issues is completed to a satisfactory standard in the quickest time possible by collaborative working with the Operational Managers and Client.
• Champion the wellbeing of your teams and ensure that an inclusive workplace where diversity of thought, backgrounds and experience is actively encouraged and achieved.
• Any other duties as required.

What you'll need to succeed:

• Relevant industry qualifications or equivalent UK standard
• Managing ISOH Certificate
• CSCS Card & Asbestos Awareness
• Fire Safety related qualifications, preferably IFSM approved or equivalent.
• Knowledge of Working at Height/IPAF/PASMA
• Knowledge of statutory requirements and current legislation
• Have in-depth knowledge and experience of building services, statutory regulations, and compliance.
• Good understanding of Health & Safety and Quality.
• Experience in the PFI Facilities Management sector.
• Experience of Benchmarking/Market Testing
• Strong management & conflict resolution skills
• Working knowledge of Payment Mechanisms
• Minor Works & Project Delivery
• Profit & Loss Responsibility
• Monthly Reporting & Presentations
• Hard & Soft Services

What you'll get in return:

• Support from a well-established company.
• Be available to start immediately.
• Pay daily between £280 - £320 per hour.
• Work in a collaborative team.
• Pension
• And much more

What you need to do now:

Call Kim now on 01603 612301 or email your updated CV now.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
You will be working for a local children's home provider based in the East of England. They have an exceptional reputation in this area for providing top quality care and children's services through children's homes and transitional services.
Your new role
As the registered manager of a well established and good rated home, you will be working alongside the care management team to continue to lead the home to success. You will work closely with the staff and young people to promote and achieve positive outcomes.
Your role will be to lead and support the staff to deliver an exceptional environment for your young people.

This post is 37 hours a week, Monday to Friday. However, if the situation requires management support outside your working hours, you will need to be available.

What you'll need to succeed
Ideally, you will have a level 5 in children's or be willing to work towards one. As a very minimum, you will have children's level 3 in children's.
You will have management experience in a children's care setting.

What you'll get in return
You will be joining a really supportive team and company that offer clear progression and promotion paths. Alongside a competitive salary and an excellent annual leave package, you will also receive a golden hello for joining the company.
What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now on 01553 600245.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
This company is a market leading financial services organisation with an international presence. They are extremely people focused, offering excellent support and career progression opportunities. This company is going from strength to strength and is looking to increase the existing finance team to support the function and allow great commercial value.

Your new role
The main purpose of this role will be to oversee a team of 7-8 Finance Business Partners and ensure the delivery of key financial information for senior leadership. You will be responsible for understanding the financial performance of various business units and working with senior leadership to identify areas of opportunity and risk, as well as the impact of transformation project activity. You will provide consolidated actuals and forecasts and draw actionable business insights. You will present back to key stakeholders on various cost bases and highlight key insights. You will take ownership of the development of the team and champion a strong performance culture, encouraging them to challenge the business where needed.
In addition to this, there will be significant involvement in the development of various transformation and improvement projects across the organisation. This will be supported by another member of the team, but you will be expected to identify areas that can be streamlined and deliver great value.

This is a full-time role, working 37.5 hours a week between Monday and Friday. Hybrid working is on offer for 50% of the time and the exact working pattern can be flexible for the right individual.

What you'll need to succeed
You will be a qualified accountant and have significant experience working in a large and complex business. You will have excellent leadership skills and strong stakeholder management experience. You will be commercially minded and have an ability to identify what is important, while being able to challenge where needed.

What you'll get in return
You will receive a highly competitive salary package plus excellent benefits including a generous pension and bonus offering, 29 days annual leave (plus bank holidays) and access to a range of discounts and schemes. This company offers exceptional parental leave packages.

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
Due to continued expansion this Norwich based business are looking for an additional Production Manager to join their team.
Your new role
You will have responsibility for a specified production facility where you will manage budgetary targets, profit and loss and ensure you meet the highest levels of agreed service delivery. You will manage a team of up to 100 staff, via a reporting line of supervisors and team leaders. You will take full ownership of analysing every aspect of production within your business area, ensuring that all profit drivers are visible, monitored, and optimised, contributing to the creation and implementation of best practices.
You will calculate average parts spend per job, BER, bounce, parts BOM setup, usage of alternative parts sources, pricing, warranty claims, staff efficiency and all other cost/revenue drivers. You will deliver continuous improvement initiatives, including quality enhancements, cycle time reduction and waste elimination using lean techniques.
As business unit lead you will have full responsibility for health & safety legislation, ensuring your people are compliant and working safely, you will identify and manage training where necessary, including managing quality systems.

What you'll need to succeed
You will have experience gained within in a manufacturing industry ideally within an electronics or components business. This is very much a customer-facing role and experience of working closely with account managers and service managers would be advantageous. Strong financial acumen including budget management and profit and loss, knowledge of business systems ISO4001/ISO9001, health & safety awareness (IOSH/COSHH)
This role offers a competitive base salary, quarterly bonus, pension, sick pay scheme, staff discount schemes and more.


What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk