Total 111 job vacancies by Hays Specialist Recruitment

An exciting HR Advisor job opportunity, 12 Month FTC, High Wycombe-Hybrid. A true generalist HR role, a standalone HR role, ideal if you enjoy working autonomously, making decisions, and like to see processes through from end-end. This role is pivotal in supporting the development of HR processes and communication to enhance the employee experience.
Key Responsibilities:

• Provide general HR support across benefits, rewards, employee relations, recruitment, and learning and development.
• Support line managers in performance management, including disciplinary processes where relevant.
• Assist with employee engagement projects, including annual surveys and a new onboarding process.
• Stay updated with HR trends and practices.
• Recruitment, Onboarding, Induction & Leavers:
• Manage the pre-employment process for all new joiners.
• Arrange and conduct interviews with candidates and line managers, contributing to selection decisions.
• Organise and coordinate HR inductions, including equality, diversity, inclusion, and Anti-bribery training.
• HR Projects:
• Work alongside the Investors in People Account Manager to ensure re-certification is achieved.
• Review HR policies and develop and implement new HR policies.
• Research, review, and implement performance review processes and relevant supporting documents.
• Research, review, and implement an HR reporting tracker (staff turnover, absence, recruitment).

Qualifications & Experience:You will ideally have experience in a standalone HR Advisor level role, within a small commercial organisation.
You will ideally be qualified to level 3 of the CIPD or above or equivalent.
You must have a sound knowledge of HR policies and procedures and their application.
You must be able to start no later than 2nd December.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Role Overview
We are seeking an experienced ITSM Consultant with a focus on Service Level Management and Measurement and Reporting to lead the design and implementation of these practices for a prestigious client. This role will involve establishing Service Level Agreements (SLAs) aligned with business services, underpinning agreements, and Experience Level Agreements (XLAs) to enhance the overall IT service experience. Additionally, you will develop a Reporting and Measurement Framework that provides the necessary visibility for effective management and continuous improvement.
Your Responsibilities

• Define and communicate the overall mission of the practice, including its roadmap, goals, and objectives to all stakeholders.
• Align, document, and maintain policies, processes, and procedures, ensuring regular reviews are conducted.
• Resolve any cross-functional issues that may arise.
• Lead the creation and agreement of all SLAs, XLAs, Key Performance Indicators (KPIs), and Critical Success Factors (CSFs) for all practices.
• Coordinate design and build activities within a multivendor environment.
• Support the RFP and contracting processes related to all Underpinning Contracts (UCs) and Operational Level Agreements (OLAs).
• Apply organisational design principles to Service Level Management and Measurement and Reporting.
• Assist in identifying Service Owners to lead and manage SLAs.
• Ensure consistent service delivery across the organisation, integrating with other processes, systems, teams, and roles.
• Establish a Measurement and Reporting Model for all Digital & Technology (D&T) that provides a clear overview of reporting across the IT enterprise.
• Create and operate a Governance Model for Service Level Management.
• Implement monitoring, measurement, and reporting systems for practice performance, presenting insights to senior management.
• Foster a culture of continual improvement within Service Level Management and Measurement and Reporting.

What you'll need to succeed

• Strong understanding of ITIL Best Practices (V3 / ITIL4). Minimum ITIL Foundation certification.
• Proven leadership experience in defining/strategising, designing, and establishing a Service Level Management and Measurement and Reporting Practice.
• In-depth knowledge of the role of Service Level Management and Measurement and Reporting within enterprise environments.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders at various levels.
• Experience in dynamic operational settings with evolving timelines and requirements.
• Familiarity with enterprise Service Management solutions, Customer Satisfaction (CSAT) and User Experience (UX) solutions, and Reporting and Analytic Tools.
• Experience with BMC Helix and ITSM Toolsets/Ticketing Systems
  
  
  

What you'll get in return

• Initial 6 Months contract with the opportunity for extension
• Competitive daily rate outside IR35
• Hybrid working available

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
We are seeking a knowledgeable ITSM Consultant with a focus on Service Desk and Request Management to lead the design and implementation of these practices for a prestigious client. This role will involve establishing a new service desk that enhances user experience through innovative channels and developing a Request Catalogue that improves access to services for the user community.
Your responsibilities

• Define and communicate the overall mission of the practices, including the roadmap, goals, and objectives.
• Create a comprehensive roadmap for the Service Desk, considering B2B, Shared Service, and B2C models.
• Align, document, and maintain policies, processes, and procedures, ensuring regular reviews are conducted.
• Design and develop a Request Catalogue aimed at automating service delivery wherever possible.
• Establish a governance framework for handling non-standard requests.
• Resolve cross-functional issues as they arise.
• Support the selection and onboarding of a new Service Desk.
• Coordinate design and build activities within a multivendor environment.
• Assist in the RFP and contracting processes for Service Desk, ITSM, and SIAM services as needed.
• Apply organisational design principles to Service Desk and Request Management.
• Ensure consistent service delivery across the organisation, integrating with other processes, systems, teams, and roles.
• Establish monitoring, measurement, and reporting systems for practice performance, presenting insights to senior management.
  
  
  

What you'll need to succeed

• Strong understanding of ITIL Best Practices (V3 / ITIL4). Minimum ITIL Foundation certification.
• Proven leadership experience in defining/strategising, designing, and establishing a Service Desk and Request Practice.
• In-depth knowledge of the role of Service Desk and Request Management within enterprise environments.
• Excellent communication and interpersonal skills, with the ability to collaborate with diverse stakeholders, including C-Level executives.
• Experience in dynamic operational settings with evolving timelines and requirements.
• Familiarity with enterprise Service Management solutions, particularly Service Desk channels, AI/ML, automation, and user experience/customer experience integrations.
  
  
  

What you'll get in return

• An initial 6-month contract with the view for extensions
• Competitive daily rate Outside IR35 (via Ltd company)
• Hybrid working available

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new role
We are looking for a skilled ITSM Consultant with expertise in Incident, Monitoring, and Event Management to spearhead the design and implementation of these practices for a prestigious client. This position will focus on creating effective Event Plans, driving performance improvements, and developing a comprehensive Practice Roadmap. Your responsibilities include (but are not limited to):

• Define and communicate the overall mission of the practice, including its roadmap, goals, objectives, and service definitions to all stakeholders.
• Align, document, and maintain policies, processes, and procedures, ensuring regular reviews are conducted.
• Address and resolve any cross-functional issues that arise.
• Lead the development and agreement of relevant data models.
• Support and inform about the RFP process.
• Deliver an Enterprise Event Plan and Architecture.
• Promote the integration of automation and AI into operational processes.
• Focus specifically on Major Incident Management.
• Apply organisational design principles to Incident and Monitoring and Event Management.
• Ensure consistent service delivery across the organisation, integrating with other processes, systems, teams, and roles.
• Establish monitoring, measurement, and reporting systems for practice performance, presenting insights to senior management.

What you'll need to succeed

• ITIL Certification, foundation v3/v4 being a minimum
• Proven leadership experience in establishing an Incident and Monitoring and Event Management practice.
• Experience in fast-paced operational settings with evolving timelines and requirements.
• Familiarity with enterprise Service Management solutions and Event Management/Observability tooling, including AI/ML and automation integration.
• Experience with BMC Helix and ITSM toolsets/ticketing systems

What you'll get in return

• An initial 6-month contract with the opportunity for extension
• Hybrid working
• A competitive daily rate outside IR35

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Customer Service Advisor (Service Care)
Department: Customer Operations
Location: Tongwell, Milton Keynes - fully office based
Hours: 37.5 hours per week - 08:30 - 17:00 with a 1-hour lunch break.
Duration: 6 months initially
Rate: £12 per hour (PAYE)

Your New Role:
As a Customer Service Advisor, your primary responsibility will be to deliver an excellent service to all customers as an 'information and administration provider' providing the highest level of customer satisfaction to ensure customer loyalty. You will ensure all customer queries are responded to and action, ensuring customers are fully informed and have been guided through their finance contract.

What You'll Need to Succeed:
GCSE or equivalent English Language and Mathematics is preferable.
Previous customer service experience, preferably within the finance industry.
Effective telephone and negotiation skills in both written and verbal.
Excellent administrative skills.Keen eye for accuracy and attention to detail.
Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within a predetermined timeframe.
Demonstrate the ability to learn and employ finance and credit-control knowledge.
Self-motivated with the ability to work within a pressurised environment whilst maintaining a focus on personal, departmental and company objectives.
Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within a predetermined timeframe.

What You'll Receive in Return:
Opportunity: Work with a leading automotive brand.
Modern Facilities: The recently refurbished headquarters in Tongwell, Milton Keynes, offer amenities such as an onsite café, hot desks, and free parking
Technology: Contingent workers receive their own laptop.
Hybrid Working: Enjoy a balance of working from home (3 days a week) and office-based work (2 days a week) Monday to Friday.The first 2 weeks of the role will be office-based, Monday-Friday, in order to complete the mandatory 2-week training. After which, hybrid-working can be discussed when a new starter is comfortable and competent with tasks and responsibilities.
Silent Room: A dedicated space in the Tongwell office for prayer or reflection.
Long-Term Career Progression: Potential for permanent roles.

Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

An exciting opportunity for a permanent L&D Advisor - Facilitator. Do you thrive in an environment that values continuous learning and development? My client is seeking a commercial and experienced Learning & Development (L&D) Facilitator to join their dedicated team.About the Role:As an L&D Facilitator, you will play a pivotal role in fostering a culture of continuous learning across their residential homes. You will deliver engaging and interactive training, support home-based coaching initiativees, and collaborate with key stakeholders to ensure their colleagues have the skills and knowledge to deliver the highest standard of care to their residents. Your contribution will directly impact the professional development of our teams and improve the quality of care they provid.Key Responsibilities:

• Facilitate dynamic, interactive learning sessions that inspire and empower care staff.
• Deliver training using diverse methods, including in-person workshops, virtual sessions, and blended learning approaches.
• Create inclusive, collaborative learning environments that encourage critical thinking and skill mastery.
• Provide one-on-one and group coaching to reinforce learning and promote professional growth.
• Build supportive relationships with residential homes to understand their unique learning needs and improve care delivery.
• Support and mentor colleagues in coaching roles within residential homes.
• Conduct Training Needs Analysis to identify gaps in skills and knowledge within residential homes.
• Collaborate with the L&D Manager and L&D team to design, develop, and implement tailored learning programs.
• Utilise instructional design expertise to create engaging and effective training materials.
• Evaluate the effectiveness of learning interventions through assessments, feedback, and performance metrics.
• Use data-driven insights to continuously enhance learning and development strategies, ensuring measurable improvements.
• Implement coaching strategies.

• You must have a full clean driving licence and be happy to travel on average 4 days per week with regular overnight stays, travel required to Milton Keynes, Bedfordshire, High Wycombe, and Oxfordshire.

Benefits:
£5,000 car allowance and company mileage claim back
Pension
Private Healthcare
Discounts portal
25 days holiday + bank holidays

About You:

• You must have experience as an L&D Advisor / Specialist who has managed the end-end L&D cycle, TNA, designing, developing, and delivering training programs, both in-person and virtually.
• You must hold a training qualification.
• You must have a full clean driving licence and be happy to travel on average 4 days per week with regular overnight stays.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

A great opportunity for a Payroll & Benefits Specialist with a growing organisation in Milton Keynes.

You will be responsible for payroll submissions and benefits, covering multiple countries working with an outsourced payroll provider.

Key Responsibilities:

• Partner with the Payroll Provider to manage monthly payroll for multiple countries.
• Collect necessary data for payroll and tax processing.
• Review and approve payroll data processed by the Payroll Provider.
• Oversee the monthly payment process with providers to ensure accurate processing of salaries, benefits, taxes, and other deductions.
• Serve as the main contact for queries.
• Handle year-end processes for each country, including preparation of P11D information.
• Ensure governance of monthly payroll, maintain up-to-date process notes, provide relevant training, and track progress.
• Act as the primary contact for benefit brokers, handling queries and renewals.
• Update Pensions and Benefits information with Providers for starters and leavers.
• Collaborate with external compensation providers for salary benchmarking data and annual salary review modelling.
• Generate reports for Finance.

Qualifications:

• Proven experience as a Payroll Specialist, managing the approval and submission of Payroll and managing Benefits.
• Experience covering payrolls for several countries across multiple countries would be advantageous.
• Strong understanding of local laws and regulations related to payroll and benefits.
• The ability to work both independently and as a team.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
Our client is a leading technology company based in Milton Keynes. They are known for their innovative solutions and dynamic work environment. As they continue to grow, they are seeking a proactive and adaptable Marketing Assistant to cover maternity leave as a 6-month FTC.

Your new role
As a Marketing Assistant, you will play a crucial role in maintaining established marketing practices, responding to internal and external requests, and working closely with C-suite executives. Your responsibilities will include managing marketing tasks, executing campaigns, creating marketing collateral, updating the website and intranet, coordinating with PR agencies, supporting sales and partner engagements, and conducting market research.

What you'll need to succeed

• Proficiency in Microsoft Office, especially Word and PowerPoint.
• Strong copywriting skills and a basic understanding of marketing principles.
• Excellent communication skills (written, verbal, face-to-face, and over the phone).
• Proficiency in editing software (e.g., Adobe Creative Suite) are highly desirable.
• Proactive, organised, and motivated with excellent interpersonal skills.
• Strong multitasking and time management abilities.
• Attention to detail and problem-solving skills.
• The client is looking for someone local to the Milton Keynes area who can easily commute.

What you'll get in return
In return, you will gain invaluable experience in a fast-paced SaaS technology environment, working closely with senior executives. This role offers a fantastic opportunity to develop your skills and make a significant impact. You'll be part of an innovative team in Milton Keynes, with the convenience of a local commute.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Role Over
We are seeking a Principal Technical Architect to join our client's growing technology team. This senior role is essential for guiding the organisation's technology strategy and involves direct reporting to senior leadership. The Principal Technical Architect will oversee a team of technical architects, ensuring the design and implementation of modern technology solutions that align with strategic objectives. Additionally, this role will serve as a deputy to senior management, participating in high-level discussions and decision-making processes.
Key Responsibilities

• Leadership & Governance:
  
  • Chair the Design Authority, ensuring that architectural standards are upheld, and best practices are communicated across the organisation.
  • Supervise and mentor a team of technical architects, fostering a collaborative environment that encourages innovation and excellence.
  • Establish and monitor key performance indicators (KPIs) to enhance technology performance, availability, and reduce time to market.
• Architectural Development:
  
  • Lead the development and implementation of an Enterprise Architecture Practice (EAP), including policies, processes, and reusable design patterns to minimise technical debt and improve user experience.
  • Drive the creation of CI/CD (DevSecOps) capabilities, automating workflows to streamline transitions from non-production to production environments while ensuring security compliance.
  • Implement advanced cyber defence mechanisms to address active risks and establish a zero-trust architecture across platforms.
  • Oversee the transition to public cloud services, redesigning capabilities to leverage cloud-native features effectively.
• Technical Assurance & Engagement:
  
  • Provide technical assurance across multidisciplinary teams, addressing complex business and technical challenges effectively.
  • Engage in presales activities, designing solutions that meet client needs and presenting these solutions to stakeholders.
  • Act as the technical lead for bids and ITT submissions, ensuring proposals are comprehensive, competitive, and aligned with client requirements.

What you'll need to succeed

• Active SC or be eligible to undergo a high level security clearance e.g. UK Citizenship
• Relevant industry certifications such as ITIL, AGILE, TOGAF, Azure Solutions Architect Expert, AWS Certified Solutions Architect, or equivalent experience.
• Proven ability to develop and implement technology strategies and policies that align with governmental standards.
• Project experience in designing: migrations to public cloud environments (particularly with M365 and AWS), automation of platforms/products/services, server/operating system/network technologies, and VMware virtualisation platforms (such as VCF, VCD, VSAN, and NSX).
• Familiarity with SASE architecture, as well as Cisco and Palo Alto technologies, is essential.
• Strong interpersonal skills to build effective relationships across various disciplines and stakeholders.
• Proficient in documentation and time management, with the ability to articulate complex technical concepts clearly.
• A thorough understanding of cloud technologies, including experience with Microsoft 365 and AWS, as well as knowledge of security frameworks and best practices.
  

What you'll get in return

• 6-Month Contract
• £620 - 730 per day rate Outside IR35
• Hybrid work available at their Milton Keynes office

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
You will be working for an award-winning and widely recognised Tier One contractor who delivers high quality work on road schemes, partnering with National Highways and local authorities. With this project in particular, you will be providing commercial support on an £80 million project which involves work on a dual-carriage road and roundabouts.

Your new role
You will be working on an infrastructure project where you will be heavily involved in subcontractor procurement and management of subcontractor packages. Furthermore, your role will include, but not be limited to producing and agreeing monthly applications in line with the terms of agreement, producing thorough monthly reports and CVR's in accordance with the project or business unit specifications and analysing and assessing extensively the expenditure reports generated by internal cost systems.

What you'll need to succeed
In order to succeed, you will have strong experience in the procurement of subcontractors and subcontractor management on large scale highway projects, NEC3/4 contract experience and previous employment with Tier One contractors. Degree qualifications are desired, but not essential.

What you'll get in return
In return, you will get the opportunity to work on a long-term freelance contract (2 years +) on an intriguing £80million highways project, earn a competitive day rate and receive access to Hays Temp Worker benefits such as membership discounts.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

An exciting opportunity, an HR Operations Team Leader / Manager job, within a growing, ambitious organisation that would like to make a difference. Based in Milton Keynes, hybrid-2 days in the office, 3 days working from home.Join the team as an HR Operations Team Leader / Manager and help deliver HR services to the business. You will model HR best practice, establish credibility and trust with stakeholders, and support innovation in HR support.

Responsibilities:You will be responsible for coaching, mentoring and developing a team of HR life cycle support advisors, who provide HR advice on HR, Benefits, Payroll and Learning & Development queries, via a case management tool.
You will be there to provide expert advice and guidance on end-end HR processes, policies and procedures.
You will be solutions focused and have the ability to resolve potential issues.
If you enjoy a role where you are passionate about excellent customer service and can streamline processes and procedures and build a great rapport with senior stakeholders, this will be a great opportunity for you.

The Successful Applicant:You must have experience as an HR Team Leader / HR Operations Manager, who has worked in a large, commercial HR Shared Services environment.
Ideally, you will have experience using Workday HR system.
Ideally, you will have experience in the Retail industry or Financial Services.

Benefits:25 days holiday + bank holidays (pro rata)
Bonus
Pension 5% match
Flexible benefits
Support personal development, volunteering, and fundraising for charity

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
Hays is working with a leading multinational manufacturing organisation looking for a receptionist in their local Milton Keynes office.

Your new role
You will be the first point of contact for visitors and callers, ensuring professional and efficient communication. You will handle a variety of administrative tasks, including managing mail, scheduling appointments, and maintaining office supplies. Additionally, you will support the two teams with various responsibilities.

What you'll need to succeed

• Applicants will require a minimum of 2 years of experience in a similar position.
• Strong communication skills
• The ability to manage multiple tasks efficiently

What you'll get in return

• Competitive salary - £16 hourly
• Flexible working hours
• 6-month contract

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new role
The Problem Management Lead has two main areas of focus: Practice Ownership and Operational Management. In Practice Ownership, the role is responsible for the governance, design, implementation, and continuous improvement of ITIL practices within the organisation. This ensures that these practices consistently add value by aligning with ITIL best practices and organisational objectives. The role involves leading process development, managing performance, and working closely with stakeholders. In Operational Management, the role involves overseeing the daily operations of the SIAM practice, ensuring the effective integration and management of multiple service providers to deliver seamless IT services. This includes managing operational governance, driving service improvements, and ensuring all service providers meet agreed performance standards. Therefore, your responsibilities include (but are not limited):

• Leadership and Governance: Define and implement ITIL practices, ensuring alignment with organisational goals and compliance with standards.
• Process Management: Design, document, and maintain standardised processes and workflows, ensuring effective communication across the organisation.
• Continuous Improvement: Drive process optimisation and innovation, leveraging industry trends and emerging technologies.
• Service Integration: Oversee the coordination of services from multiple providers, ensuring seamless end-to-end delivery.
• Performance Management: Establish and monitor governance frameworks, SLAs, and KPIs, conducting regular performance reviews with service providers.
• Stakeholder Engagement: Act as the primary contact for stakeholders, managing escalations and facilitating governance meetings.

What you'll need to succeed

• Strong experience in IT problem management and worked in a SIAM or multi-supplier management role where you have designed and implemented.
• ITIL v3/v4 Foundation is required; additional ITIL certifications (e.g., Practitioner, Expert) are highly desirable.
• Broad understanding of ITSM tools and technologies. Experience with cloud-based ITSM solutions is a plus.
• Exceptional client-facing skills, with the ability to communicate complex ideas clearly and persuasively.
• Strong analytical and problem-solving skills, with the ability to quickly assess situations and propose effective solutions.
• Demonstrated ability to lead and manage cross-functional teams, including internal and external resources and client stakeholders.
• Excellent verbal and written communication skills, with experience creating and delivering high-quality documentation, presentations, and reports.
• The ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively.

What you'll get in return

• 5-Month Contract (with the possibility for extension)
• £450 - 500 per day rate Outside IR35
• The ability to work remotely - UK work eligibility still applies

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new role
You will lead the design and implementation of the Service Configuration Management practice, including creating a comprehensive roadmap, goals, and objectives. Furthermore, you will engage and manage relationships with stakeholders to ensure alignment and support for the practice. You will also align, document, and maintain policies, processes, and procedures, ensuring periodic reviews and updates. Moreover, you will address and resolve any cross-functional issues that arise within the practice. Additionally, you will lead the creation and agreement of all relevant data models.

In addition, you will oversee design and build activities in a multivendor environment and support the Request for Proposal (RFP) process. You will develop the organisational design for the Service Configuration Practice and its operations. You will ensure consistent execution of the service across the organisation, integrating with other processes, systems, teams, and roles. Furthermore, you will establish monitoring, measurement, and reporting mechanisms to track the performance of the practice and report to senior management. Finally, you will foster a culture of continual improvement within the Service Configuration practice.
What you'll need to succeed

• Leadership Experience: You must have proven leadership experience in Configuration Management strategy and practice.
• ITSM Expertise: You should have a deep understanding and experience in IT Service Management (ITSM), specifically in Configuration Management, and be able to co-ordinate the setup of tooling integrations and Asset related data feeds to drive the population of Assets into the ITSM toolset
• Stakeholder Engagement: You must have strong skills at engaging and managing stakeholder relationships.
• Policy and Process Knowledge: You should have expertise in aligning, documenting, and maintaining policies, processes, and procedures.
• Problem-Solving Skills: You need the ability to resolve cross-functional issues effectively.
• Data Model Proficiency: You should have experience of leading the creation and agreement of data models, and define and agree with the underpinning data model for the Configuration Management Database (CMDB)

What you'll get in return

• £600 - 650 per day rate outside IR35
• Ability to work on a hybrid basis
• An initial 6-month contract with the view to extending

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV or give us a call on 01908 870253.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Title: Project Manager
Reporting to: Senior Building surveyor

The Organisation:You will become part of a culture dedicated to creating inspiring and sustainable environments. The organisation excels in building strong relationships by understanding the challenges their clients face, aligning with their vision, and helping them turn potential into reality. This is achieved by focusing on maximising efficiencies to save clients time and money. Due to ongoing success and growth, the team is expanding the professional Surveying and Project Management department.

The Role and Responsibilities:
Oversee procurement and delivery of various construction, mechanical, and electrical projects, including:

• New build schemes
• Fire door renewals
• Cladding and window renewals
• New heating and ventilation systems
• Electrical distribution upgrades (power, general and emergency lighting)
• Conduct feasibility studies and condition surveys
• Perform defect analysis and measured surveys
• Write specifications and manage contracts
• Administer projects and act as employer's agent
• Undertake site inspections and chair meetings
• Provide progress reports, including financial monitoring statements
• Support and mentor surveyors aiming for MRICS qualification
• Participate in annual bonus scheme and staff social events.

Qualifications and Experience:

• To be successful for this role you will hold an RICS accredited Building Surveying degree (or similar) and have gained experience working within a Surveying consultancy environment. Experience gained working with education projects is preferred. Demonstrable experience within project management and contract administration is essential. You'll be motivated with a positive attitude and enjoy working with others. The role will be based in the office and will include visiting sites.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk