Total 2 human resources job vacancies in london london e14 5ah

FIXED-TERM, FULL-TIME JOB VACANCY
ASSOCIATE, TRAINING AND SUPPORT
Development and Outreach Department
Multiple Office Locations Considered
Application Deadline: 23 May, 2024

The Training & Support Associate will provide responsive, accurate support for fundraising staff; will help to develop and deliver training curriculum for staff using fundraising technology; and will provide tailored documentation that aligns use of the tools with the organization’s business practices and fundraising goals.

This is a 18 months, fixed-term, full-time position, with the possibility of extension and it will ideally be based in either the United States or Europe, preferably in one of the cities where HRW has an office and will report to the Associate Director of Training and Support based in Berlin.

Responsibilities:

User Support and Issue Resolution:

Provide timely and effective response to user support requests, concerns, and technical issues related to Salesforce and other fundraising systems through a support ticketing system; inclusive of new user set-up, onboarding and gift adjustments,
Research, troubleshoot, and resolve user issues by providing clear instructions, guidance, and solutions;
Reinforce the use of end-user documentation with staff, and actively contribute to enhancing and updating user documentation for fundraising systems and processes;
Escalate complex technical problems or system issues to more technical staff as needed; and
Relationship-manage stakeholders in geographical regions as best fits with time-zones supported in role. Host “office hours” as required.
Training and Education:

Assist in the development and delivery of training sessions and workshops for fundraising staff, focusing on the effective use of Salesforce and other fundraising tools;
Contribute to the creation of training materials, user guides, and documentation to support staff learning and ongoing reference;
Collaborate with senior team members to continuously improve training programs based on user feedback and evolving system features; and
Participate in the creation and updating of internal business process/how-to “knowledgebase” for use by the Training & Support team.
Data Integrity and Compliance:

Assist with data entry and data quality control processes to ensure accurate and reliable data in fundraising systems;
Provide guidance to fundraising staff on data entry best practices and data hygiene to maintain data integrity; and
Support compliance with data protection regulations and internal data management policies.
System Enhancements and User Adoption:

Collaborate with the FSDA team to identify areas for system enhancements, process improvements, and automation that can enhance the user experience and fundraising effectiveness;
Participate in, and support staff with, the planning and execution of User Acceptance Testing (UAT) for system upgrades, enhancements, and new features;
Perform tasks in HRW’s eCRM system Engaging Networks such as troubleshooting supporter data, payment processing issues, providing data exports, processing refunds, and providing training; and
Assist in promoting user adoption of fundraising systems through communication efforts and training initiatives.
Other:

Carry out other duties as required.
Qualifications:

Education: A bachelor’s degree or equivalent work experience is required.

Experience: A minimum of one year of relevant experience working in nonprofit fundraising, adult training and education, fundraising technology (Salesforce strongly preferred), or customer support is required. Knowledge and experience in nonprofit fundraising and marketing, preferably in a global INGO context with country-specific fundraising operations, is highly desirable.

Related Skills and Knowledge:

Prior experience in providing user support, preferably in a technical or customer service role is required. Proficiency in using ticketing systems or customer support software (e.g., Zendesk, Freshservice) is desirable.
Experience using or supporting Salesforce or other common nonprofit CRM systems is required.
Strong problem-solving and troubleshooting skills to effectively address user inquiries and technical issues is required.
Excellent communication skills, both written and verbal in English, with the ability to explain technical concepts to non-technical individuals, and to staff for whom English is not their first language is required.
Detail-oriented with the ability to manage multiple tasks and prioritize effectively is required.
Ability to work collaboratively within a team environment and assist with training initiatives is required.
Basic understanding of nonprofit fundraising principles and practices is desirable is desirable.
Familiarity with data entry and data management best practices is required.
Ability to work collaboratively with diverse stakeholders and teams is required.
Proficiency with Microsoft Office software is required.
Other: Applicants for this position must possess valid work authorization to work from the location they would like to be based from.

Salary and Benefits: HRW seeks exceptional applicants and offers competitive compensation and employer-paid benefits. If based in the United States, the salary range would be USD 58,000- 62,327. Salary ranges outside of the United States vary based on location.

How to Apply: Please apply immediately or by 23 May, 2024 by visiting our online job portal at careers.hrw.org and attaching a letter of interest and a CV or resume. No calls or email inquiries, please. Only complete applications will be reviewed and only shortlisted candidates will be contacted.

FULL-TIME JOB VACANCY
COORDINATOR
Development and Outreach Department
Multiple Office Locations Considered
Application Deadline: 23 May 2024

The Development and Outreach Department is led by the Chief Development Officer and handles the organization’s fundraising and outreach activities. The Department consists of units dedicated to the council/board, foundations, operations, data management, leadership gifts, marketing, and special events.

The Leadership Offers and Experiences team supports the advancement of leadership revenue through central coordination of special initiatives, donor recognition, executive engagement, and conceptualizing and implementing inspiring experiences.

We are seeking candidates for the position of Coordinator within the Leadership Gift Offers and Experience team to provide communications, logistic and administrative assistance. This is a full-time position that will report to the Associate Director of Leadership Offers and Experiences, based in Berlin. The successful candidate will preferably be based in one of the following HRW offices: New York, Washington DC, Toronto, São Paulo, London, Amsterdam, Berlin, Brussels, Beirut, Johannesburg or Nairobi.

The successful candidate may have the option to work remotely but will be expected to work from the office 2-3 times a week. We aim to be as flexible and supportive as possible in both the recruitment for and onboarding of this position.

Responsibilities:

1. Collaborate with frontline fundraisers to draft thank you notes, acknowledgement letters, meeting requests and other donor communication for the executive team, including the Executive Director and Chief Development Officer. Work directly with the executive offices on ensuring all writing materials are sent, saved and followed up upon;

2. Coordinate directly with executive offices, fundraising Managing Directors and city teams on travel requests for fundraising/stewardship purposes for a range of executives. This includes the timely collation of briefing materials and setting up briefing meetings with the executive offices as needed;

3. Lead the year-end writing process for executive offices, including drafting template notes for each executive, personalizing emails, liaising with executives on their feedback, and ensuring all notes are sent out in a timely manner;

4. Organise and provide support on relevant cross departmental meetings including agenda creation, collect and compile up-to-date information and minute taking.

5. Support the Leadership Offers and Experiences team with setting up donor experiences (physical and virtual events), including tailored communications, invitations and other materials;

6. Provide assistance for the successful execution of donor trips and other donor recognition or stewardship initiatives;

7. Provide administrative support to the Leadership Offers and Experience team on future fundraising campaigns.

8. Provide administrative support to the Donor Experience and Offers (DEO) Managing Director, such as setting up co-creation and consultation forums and identifying and establishing processes and systems to keep track of tools and experiences across the department;

9. Schedule and provide administrative support for weekly team meetings;

10. Assist with the recruitment, coordination, and mentoring of interns;

11. Perform other responsibilities as may be required.

Qualifications:

Education: A bachelor’s degree, or equivalent work experience, in human rights, international relations, social science, or a related field is required.

Experience: A minimum of two years of relevant work experience is required.

Related Skills and Knowledge:

1. Prior office/administration experience and strong organizational skills with meticulous attention to detail is required.

2. Excellent oral and written communication skills in English are essential.

3. Self-motivation and the ability to take initiative, prioritize with minimal supervision, and work independently as well as function as a member of a team are required.

4. Proficiency in computer programs including MS Office applications is required.

5. Strong analytical skills and the ability to work well under pressure while juggling multiple tasks simultaneously are necessary.

6. Database experience (such as salesforce) is strongly preferred.

7. Strong interest in human rights is desirable.

Other: Candidates must possess valid work authorization for the country in which they will be based; HRW is unable to sponsor work visas for this role.

Salary and Benefits: If based in the United States, the salary range for this position is USD 62,060- 66,387. Salary ranges outside of the United States vary based on location. Human Rights Watch offers competitive salary and comprehensive employer-paid benefits.

How to Apply: Please apply immediately or by 23 May, 2024, by visiting our online job portal at careers.hrw.org attaching a letter of interest, a resume or CV, and writing sample preferably as PDF files. No calls or email inquiries, please. Only complete applications will be reviewed, and only shortlisted candidates will be contacted.