Total 14 business management project planning job vacancies in luton bedfordshire

We have a fantastic new vacancy for a Night Team Member at the Courtyard by Marriott - Luton Airport

Job Description:

As the Night Auditor, you will play a pivotal role in creating unforgettable moments for our guests while ensuring the smooth operation of our reception desk throughout the night.

Responsibilities:


Front Desk Excellence: You will be part of a team of enthusiastic individuals who take pride in providing outstanding customer service to our guests as soon as they step through our doors. Your charm and exceptional communication skills will ensure every guest receives a warm welcome, making them feel like royalty from the moment they step through our doors.
Guest Engagement: As a face of our hotel, you will greet each guest with a smile, anticipating their needs, and go above and beyond to exceed their expectations and making their stay memorable.
Problem Solving: With a keen eye for detail and exceptional problem-solving skills, you'll handle guest requests, complaints, and challenging situations with grace and efficiency. Your resourcefulness will turn obstacles into opportunities to showcase our commitment to guest satisfaction.
Collaboration: You'll collaborate closely with various departments, namely the day time reception team. Providing a full update and handover to the day time team, you will allow for seamless guest experiences. Your excellent teamwork skills will foster a harmonious work environment, where everyone works together to create an exceptional stay for our guests.


Requirements:


Previous experience in a similar role would be desirable, but not essential as full on the job training will be provided.
Excellent communication skills in English, both verbal and written. Additional language proficiency is a bonus.
A passion for delivering exceptional guest service with a friendly and approachable demeanour.
Strong organizational skills and the ability to multitask in a fast-paced environment.
Proficient computer skills, including knowledge of hotel management systems.
Flexibility to work varying shifts, including weekends and holidays, as our hotel operates 24/7.


Perks and Benefits:


Competitive salary and opportunities for career growth within Lighthouse Hotel management family.
Enhanced benefits for all employees – including 24/7 access to an online GP
Extensive training and development programs to enhance your skills and knowledge.
Employee / Friend & Family discounts on hotel stays and dining.
Vibrant and inclusive work environment with a diverse team.
Employee recognition programs to celebrate your achievements.
Uniform and Meals provided on duty
Death in Service benefit for contracted employees
And many more great benefits!


Join our team and immerse yourself in a world of unparalleled hospitality and excitement. Be part of an extraordinary journey where you'll shape memories and create experiences that will last a lifetime. Apply now and become a key player in our magnificent hotel's success story!

The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.

We have a fantastic new vacancy for a Food and Beverage Assistant - various hours at The Courtayrd by Marriott - Luton Airport

Job Description:

As the Food and Beverage Assistant, you will play a pivotal role in delivering the highest quality of service and providing an exceptional experience for our guests.

Responsibilities:


Guest Engagement: As the face of our hotel, you will greet each guest with a welcoming smile and positively promote our brand and outstanding service. Anticipating every guests needs and wants, you will go above and beyond and take pride in making every guests experience exceptional throughout the bar, restaurant and meeting areas.
Collaberation: You'll collaborate closely with various inhouse teams, including kitchen, reception, and reservations, to ensure seamless guest experiences. Your excellent teamwork skills will foster a harmonious work environment, where everyone works together to create an exceptional stay for our guests.
Compliance: In line with legislation and the hotels policies and procedures, you will understand, implement and deliver the highest standards of legal compliance regarding to food safety, food hygiene and food allergens. Limiting possible cross contamination and risk to our staff and guests catering to all cuisine needs and wants.


Requirements


Have a postive "can do" attitude.
A passion for delivering exceptional guest service with a friendly and approachable demeanour.
Strong organizational skills and the ability to multitask in a fast-paced environment.
Flexibility to work varying shifts, including weekends and holidays, as our hotel operates 24/7.
Excellent communication skills in English, both verbal and written. Additional language proficiency is a bonus.


Perks and Benefits:


Competitive salary and opportunities for career growth within Lighthouse Hotel management family.
Enhanced benefits for all employees – including 24/7 access to an online GP
Extensive training and development programs to enhance your skills and knowledge.
Employee / Friend & Family discounts on hotel stays and dining.
Vibrant and inclusive work environment with a diverse team.
Employee recognition programs to celebrate your achievements.
Uniform and Meals provided on duty
Death in Service benefit for contracted employees
And many more great benefits!


Join our team and immerse yourself in a world of unparalleled hospitality and excitement. Be part of an extraordinary journey where you'll shape memories and create experiences that will last a lifetime. Apply now and become a key player in our magnificent hotel's success story!

The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.

We have a fantastic new vacancy for a Night Manager at the Courtyard by Marriott - Luton Airport

Do you have a passion for hospitality? We are looking for an experienced Nights Manager to join our team at Courtyard by Marriott Luton Airport - Luton. This is a full-time, permanent position offering a salary of £26,000 per annum.

This role is pivotal to our Lighthouse Hotel Management's success, and we are committed to providing a competitive package that reflects the candidate's skills and responsibilities. We are seeking an experienced hospitality expert who can demonstrate a successful track record in a similar role.

Responsibilities:


Ensure that all guests receive an exceptional level of customer service.
Supervise and coordinate all duties of the night shift staff.
Enforce security policies and procedures.
Conduct regular audits of staff performance.
Ensure the cleanliness and orderliness of the hotel during the night shift.
Monitor the hotel's energy management system and ensure that the hotel is in compliance with all applicable laws.
Handle guest complaints and inquiries.
Perform other duties as assigned.


Qualifications:


A minimum of 3 years' experience in a hospitality management role.
Strong leadership and problem-solving skills.
Excellent communication and interpersonal skills.
A commitment to providing exceptional customer service.
Knowledge of hospitality industry standards and regulations.
Ability to work independently and as part of a team.




Perks and Benefits:


Competitive salary and opportunities for career growth within Lighthouse Hotel Management family.
Enhanced benefits for all employees – including 24/7 access to an online GP
Extensive training and development programs to enhance your skills and knowledge.
Employee / Friend & Family discounts on hotel stays and dining.
Vibrant and inclusive work environment with a diverse team.
Employee recognition programs to celebrate your achievements.
Uniform and Meals provided on duty
Death in Service benefit for contracted employees
And many more great benefits!


Join our team and immerse yourself in a world of unparalleled hospitality and excitement. Be part of an extraordinary journey where you'll shape memories and create experiences that will last a lifetime. Apply now and become a key player in our magnificent hotel's success story!

The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.

We have a fantastic new vacancy for a Reservations Agent (Maternity cover FTC 12months) at the Courtyard by Marriott - Luton Airport

Job Description:

What will I be doing?


As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:
Convert, quickly, inquiries into contracted business
Respond, positively, to sales inquiries to develop future sales leads
Identify sales leads, as appropriate
Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
Provide prompt and efficient service while maintaining the hotels brand standards and developing of the Reservation team


What are we looking for?

A Reservations Agent serving our brand is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:


A passion for delivering great customer service
A highly professional telephone manner and excellent communication skills
Outstanding administration and organizational skills
Intermediate computer proficiency


It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:


Previous experience in a Reservations environment
Tertiary qualifications, or other collegiate-level degreequalification in a business discipline


Perks and Benefits:


Competitive salary and opportunities for career growth within Lighthouse Hotel management family.
Enhanced benefits for all employees – including 24/7 access to an online GP
Extensive training and development programs to enhance your skills and knowledge.
Employee / Friend & Family discounts on hotel stays and dining.
Vibrant and inclusive work environment with a diverse team.
Employee recognition programs to celebrate your achievements.
Uniform and Meals provided on duty
Death in Service benefit for contracted employees
And many more great benefits!


Join our team and immerse yourself in a world of unparalleled hospitality and excitement. Be part of an extraordinary journey where you'll shape memories and create experiences that will last a lifetime. Apply now and become a key player in our magnificent hotel's success story!

The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.

We have a fantastic new vacancy for a Food and Beverage Supervisor at the Courtyard by Marriott - Luton Airport

Job Description:

As the Food and Beverage Supervisor, you will play a pivotal role in supporting the F&B team in delivering the highest quality of service and providing an exceptional experience for our guests.

Responsibilities:


Guest Engagement: You will lead a team of enthusiastic and approachable individuals, inspiring them to provide outstanding service with a smile. No query or problem too big or small, your team will take pride in making every guests experience exceptional throughout the bar, restaurant and meeting areas.
Supervision and Training: You will oversee the daily operations of the restaurant and adjacent areas, guiding and mentoring the F&B team to deliver extraordinary service. Sharing your knowledge and expertise, you'll provide ongoing training to ensure our team is equipped with the Health, Safety, Hygiene skills needed to create magical experiences for our guests.
Collaboration: You'll collaborate closely with various inhouse teams, including kitchen, reception, and reservations, to ensure seamless guest experiences. Your excellent teamwork skills will foster a harmonious work environment, where everyone works together to create an exceptional stay for our guests.
Compliance: In line with legislation and the hotels policies and procedures, you will understand, implement and deliver the highest standards of legal compliance to your team with regards to food safety, food hygiene and food allergens. Limiting possible cross contamination and risk to our staff and guests catering to all cuisine needs and wants.


Requirements


Previous experience in a leadership role within the hospitality industry would be advantageous but is not essential.
Have a postive "can do" attitude and show a desire to guide this thorughout the team
A passion for delivering exceptional guest service with a friendly and approachable demeanour.
Strong organizational skills and the ability to multitask in a fast-paced environment.
Flexibility to work varying shifts, including weekends and holidays, as our hotel operates 24/7.
Excellent communication skills in English, both verbal and written. Additional language proficiency is a bonus.


Perks and Benefits:


Competitive salary and opportunities for career growth within Lighthouse Hotel management family.
Enhanced benefits for all employees – including 24/7 access to an online GP
Extensive training and development programs to enhance your skills and knowledge.
Employee / Friend & Family discounts on hotel stays and dining.
Vibrant and inclusive work environment with a diverse team.
Employee recognition programs to celebrate your achievements.
Uniform and Meals provided on duty
Death in Service benefit for contracted employees
And many more great benefits!


Join our team and immerse yourself in a world of unparalleled hospitality and excitement. Be part of an extraordinary journey where you'll shape memories and create experiences that will last a lifetime. Apply now and become a key player in our magnificent hotel's success story!

The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.

The Courtyard by Marriott - Luton Airport, Luton, Bedfordshire. We're looking for a Chef de Partie to join our dynamic team.

At The Courtyard by Marriott, we pride ourselves on delivering the ultimate all-day dining experience, exclusively using the finest locally sourced ingredients for our Chef's specialty small plates. The hotel has 250 bedrooms, 3 meeting rooms, a gym and a bar/restuarant and is in 5 minutes walking distance to the airport.

As a Chef de Partie, you will collaborate closely with the Head Chef to ensure impeccable food preparation and service, maintaining the highest standards. Your role also entails upholding cleanliness and organisation in designated kitchen areas.

We value effective communication and require previous experience in a similar role within a hotel setting. Your dedication to exceptional quality and standards, coupled with a passion for guest satisfaction, will be paramount.

Where Will You Be Working?

The Courtyard by Marriott - Luton Airport is a busy airport hotel, managed by Lighthouse Hotel Management, which is the operational arm of the Molo Hotel Group.

What's In It for You?


Competitive salary and opportunities for career growth within Lighthouse Hotel management family.
Enhanced benefits for all employees – including 24/7 access to an online GP
Extensive training and development programs to enhance your skills and knowledge.
Employee / Friend & Family discounts on hotel stays and dining.
Vibrant and inclusive work environment with a diverse team.
Employee recognition programs to celebrate your achievements.
Uniform & Meals on duty provided
Death in service benefit for contracted employees


Join our team and immerse yourself in a world of unparalleled hospitality and excitement. Be part of an extraordinary journey where you'll shape memories and create experiences that will last a lifetime. Apply now and become a key player in our magnificent hotel's success story!

The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.

Breakfast Chef Job Description

Breakfast Chef

Courtyard by Marriott - Luton Airport

Salary: £25,944.86 per annum

Job Type: Full-time, Permanent

Job Summary

The Breakfast Chef is a key member of our team at Courtyard by Marriott - Luton Airport. You will be responsible for preparing and cooking breakfast dishes to a high standard, ensuring that our guests have an enjoyable dining experience.

Responsibilities


Prepare and cook breakfast dishes, including eggs, pancakes, and sausages
Ensure that all dishes are prepared to a high standard and presented well
Maintain a clean and tidy kitchen and follow all food hygiene regulations
Order and manage stock levels for breakfast ingredients and supplies
Collaborate with other chefs and kitchen staff to ensure a smooth and efficient service
Assist with the preparation of other meals and dishes as required


Qualifications


Experience working as a Breakfast Chef or in a similar role in the catering and hospitality industry
A relevant qualification in catering or hospitality, such as a NVQ or City & Guilds
A good understanding of food hygiene regulations and health and safety procedures
Excellent communication and teamwork skills


Benefits


A competitive salary and benefits package
Training and development opportunities
A supportive and friendly working environment
Discounted stays at Marriott hotels worldwide
Meals on duty


What's In It for You?


Competitive salary and opportunities for career growth within Lighthouse Hotel management family.
Enhanced benefits for all employees – including 24/7 access to an online GP
Extensive training and development programs to enhance your skills and knowledge.
Employee / Friend & Family discounts on hotel stays and dining.
Vibrant and inclusive work environment with a diverse team.
Employee recognition programs to celebrate your achievements.
Uniform & Meals on duty provided
Death in service benefit for contracted employees


Join our team and immerse yourself in a world of unparalleled hospitality and excitement. Be part of an extraordinary journey where you'll shape memories and create experiences that will last a lifetime. Apply now and become a key player in our magnificent hotel's success story!

The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.

We have a fantastic new vacancy for Full time, Part time and casual Food and Beverage Team Members at the Courtayard by Marriott - Luton Airport

Job Description:

As the Food and Beverage Team Member, you will play a pivotal role in delivering the highest quality of service and providing an exceptional experience for our guests.

Responsibilities:


Guest Engagement: As the face of our hotel, you will greet each guest with a welcoming smile and positively promote our brand and outstanding service. Anticipating every guests needs and wants, you will go above and beyond and take pride in making every guests experience exceptional throughout the bar, restaurant and meeting areas.
Collaberation: You'll collaborate closely with various inhouse teams, including kitchen, reception, and reservations, to ensure seamless guest experiences. Your excellent teamwork skills will foster a harmonious work environment, where everyone works together to create an exceptional stay for our guests.
Compliance: In line with legislation and the hotels policies and procedures, you will understand, implement and deliver the highest standards of legal compliance regarding to food safety, food hygiene and food allergens. Limiting possible cross contamination and risk to our staff and guests catering to all cuisine needs and wants.


Requirements


Have a postive "can do" attitude.
A passion for delivering exceptional guest service with a friendly and approachable demeanour.
Strong organizational skills and the ability to multitask in a fast-paced environment.
Flexibility to work varying shifts, including weekends and holidays, as our hotel operates 24/7.
Excellent communication skills in English, both verbal and written. Additional language proficiency is a bonus.


Perks and Benefits:


Competitive salary and opportunities for career growth within Lighthouse Hotel management family.
Enhanced benefits for all employees – including 24/7 access to an online GP
Extensive training and development programs to enhance your skills and knowledge.
Employee / Friend & Family discounts on hotel stays and dining.
Vibrant and inclusive work environment with a diverse team.
Employee recognition programs to celebrate your achievements.
Uniform and Meals provided on duty
Death in Service benefit for contracted employees
And many more great benefits!


Join our team and immerse yourself in a world of unparalleled hospitality and excitement. Be part of an extraordinary journey where you'll shape memories and create experiences that will last a lifetime. Apply now and become a key player in our magnificent hotel's success story!

The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.

Lighthouse Hotel Management are recruiting for the exciting role of Finance Assistant at the Courtyard by Marriott Luton Airport hotel. Reporting to the Financial controller.

Where Will You Be Working?

Courtyard by Marriott Luton Airport, featuring 250 bedrooms, 3 meeting rooms, a gymnasium and bar and bistro, is next to the developing and growing Luton airport. Courtyard by Marriott Luton Airport is managed by Lighthouse Hotel Management, which is the operational arm of the Molo Hotel Group.

Responsibilities:

What you'll be doing...

You will take charge of the day to day processing of all reconciliation in accordance with hotel accounting and financial controls, policies and procedures.

Your main duties as a Accounts Assistant:

* Reconcile the cash received by the front office and POS on daily basis.

* Ensure any corrections are completed on the Opera and POS, as needed.

* Banking money on daily basis.

* Order all change for the front office according to their request and needs.

* Credit card reconciliation on daily basis. All corrections to be made on Opera as needed as well as on excel.

* Credit cards charge back to be rectified immediately and to do corrections in Opera as needed.

* Manage Hotel Petty cash expenditure.

* To check the Management consumption daily and ensure this is authorised by the General Manager.

* Allowances and voids have to be checked on daily basis and to be authorised by the General Manager

* File all the above mentioned in the proper files.

* Daily revenue report to be completed on a daily basis.

* Reconciliation of the bank accounts at month end.

* Assist the Assistant Financial Controller with the month end reporting process.

* Any other reasonable tasks requested by the CFC / Assistant Financial Controller.

Perks and Benefits:


Competitive salary and opportunities for career growth within Lighthouse Hotel management family.
Enhanced benefits for all employees – including 24/7 access to an online GP
Extensive training and development programs to enhance your skills and knowledge.
Employee / Friend & Family discounts on hotel stays and dining.
Vibrant and inclusive work environment with a diverse team.
Employee recognition programs to celebrate your achievements.


Join our team and immerse yourself in a world of unparalleled hospitality and excitement. Be part of an extraordinary journey where you'll shape memories and create experiences that will last a lifetime. Apply now and become a key player in our magnificent hotel's success story!

The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.

We have a fantastic new vacancy for a Sous Chef at The Courtyard by Marriott - Luton Aiirport, Bedfordshire

Job Description:

As the Hotel Sous Chef, you will play a pivotal role in creating unforgettable moments for our guests through their dining experience.

Responsibilities:


Dining Experience: Working directly with the Head Chef, you will be part of a team of passionate individuals who put their heart and soul into every dish that they create. Your can-do attitude and pride in making each guests experience magical with every bite, creates an atmosphere where our guests can’t help but return for more.
Collaboration: You will collaborate with various functions within the hotel, namely the food and beverage team, where your excellent team work and joint goal of obtaining maximum customer satisfaction will create a enchanted dining experience for each and every guest.
Problem Solving: With a keen eye for detail and exceptional problem-solving skills, you'll handle guest requests, meal modifications, complaints, and challenging situations with grace and efficiency. Your resourcefulness will turn obstacles into opportunities to showcase our commitment to guest satisfaction.
Kitchen Representation: Taking satisfaction in creating a clean, hygienic and compliant working environment you will actively lead by example to understand and implement all hotel procedures and standards. Supporting the team, you will give guidance regarding food handling, preparation and work stations ensuring compliance with all food and hygiene requirements.


Requirements


Prior experience in a Sous Chef or Chef de Parttie role.
Excellent communication skills in English, both verbal and written. Additional language proficiency is a bonus.
A passion for delivering exceptional guest experience with an adaptable approach to any alteration requests in line with allergan requirements.
Strong organizational skills and the ability to multitask in a fast-paced environment.
A drive to work as part of a team to exceed expectations and promote the hotels brand and services.
Flexibility to work varying shifts, including weekends and holidays, as our hotel operates 24/7.


Perks and Benefits:


Competitive salary and opportunities for career growth within Lighthouse Hotel management family.
Enhanced benefits for all employees – including 24/7 access to an online GP
Extensive training and development programs to enhance your skills and knowledge.
Employee / Friend & Family discounts on hotel stays and dining.
Vibrant and inclusive work environment with a diverse team.
Employee recognition programs to celebrate your achievements.


Join our team and immerse yourself in a world of unparalleled hospitality and excitement. Be part of an extraordinary journey where you'll shape memories and create experiences that will last a lifetime. Apply now and become a key player in our magnificent hotel's success story!

The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.

At Lighthouse Hotel Management we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & well-being, sustainability, and individuality sets us apart from our competitors. We are passionate about the industry and always on the lookout for new talent to join us on our journey.

We are recruiting for the exciting role of Nights Assistant at the Courtyard by Marriott Luton Airport Hotel. Reporting into the Night Manager, you will be responsible for a warm welcome for our Guests and dealing with any requests they might have throughout the night. Ensuring that all brand standards are adhered to and that excellent standards of customer service are delivered at all times.

Key Duties and Responsibilities


To assist Night Manager with operations of the Nights team.
To ensure operations are carried out in line with department and hotel standards while providing quality service to our guests in accordance with statutory and health and safety requirements to all colleagues and guests during the evening hours.
To ensure all guests receive a genuine, warm, friendly, courteous welcome on arrival and during their stay.
To anticipate guests needs whenever possible to enhance quality service and in turn enhance guest satisfaction.
To carry out departmental standards in accordance with the SOP Manual.
To ensure that the highest possible standard of personal hygiene, dress, appearance, body language and conduct is maintained at all times.
To ensure all accident, incidents and suspicious occurrences are reported to the relevant people and to assist in providing all relevant backup.
To be familiar with and adhere to all rules and regulations of the hotel with specific regard to: Fire procedures, Health and Safety at work, Security regulations.
To carry out the Night Audit.
To assist in positively promoting sales within the department and maximize every sales opportunity.
To oversee the standard of meeting rooms for the next business day.
To assist in controlling departmental costs within the standards set by the departmental manager.
To ensure the security of cash, stock and equipment and to carry out all agreed departmental/Hotel procedures.


Requirements:


6 - 12 months experience in a similar role.
Excellent organisational skills and the ability to oversee & delegate work to others.
A warm, friendly and approachable personality when dealing with fellow staff and guests.
The ability to work on their own initiative, as well as being capable of working as part of a team.


Where Will You Be Working?

Courtyard by Marriott Luton Airport, featuring 250 bedrooms, 3 meeting rooms, a gymnasium and bar and bistro, is next to the developing and growing Luton airport. Courtyard by Marriott Luton Airport is managed by Lighthouse Hotel Management, which is the operational arm of the Molo Hotel Group.

What's In It for You?


Competitive salary and opportunities for career growth within Lighthouse Hotel management family.
Enhanced benefits for all employees – including 24/7 access to an online GP
Extensive training and development programs to enhance your skills and knowledge.
Employee / Friend & Family discounts on hotel stays and dining.
Vibrant and inclusive work environment with a diverse team.
Employee recognition programs to celebrate your achievements.
Uniform & Meals on duty provided
Death in service benefit for contracted employees


Join our team and immerse yourself in a world of unparalleled hospitality and excitement. Be part of an extraordinary journey where you'll shape memories and create experiences that will last a lifetime. Apply now and become a key player in our magnificent hotel's success story!

The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.

The position of Front Office Supervisor (full time, permanent role) has become available at Courtyard by Marriott Luton Airport. Reporting into the Front Office Manager, you will be responsible for managing the smooth operation of the hotel reception desk. Ensuring that all brand standards are adhered to and that excellent standards of customer service are delivered. Your role will include running night audit, health and safety checks and dealing all guests requests. The successful applicant for this role will deliver excellent customer service, have a positive ‘can do' attitude, be willing to learn and show that they care.

Where Will You Be Working?

Courtyard by Marriott Luton Airport, featuring 250 bedrooms, 3 meeting rooms, a gymnasium and bar and bistro, is next to the developing and growing Luton airport. Courtyard by Marriott Luton Airport is managed by Lighthouse Hotel Management, which is the operational arm of the Molo Hotel Group.

Job Description:

As the Hotel Front Office Supervisor, you will play a pivotal role in creating unforgettable moments for our guests while ensuring the smooth operation of our reception desk.

Responsibilities:


Front Desk Excellence: You'll lead a team of enthusiastic front desk agents, inspiring them to provide outstanding service with a smile. Your charm and exceptional communication skills will ensure every guest receives a warm welcome, making them feel like royalty from the moment they step through our doors.
Guest Engagement: As the face of our hotel, you'll engage with guests, anticipate their needs, and go above and beyond to exceed their expectations. Your ability to build genuine connections will transform first-time visitors into loyal fans of the hotel.
Supervision and Training: You'll oversee the daily operations of the reception desk, guiding and mentoring the front desk agents to deliver exceptional service. Sharing your knowledge and expertise, you'll provide ongoing training to ensure our team is equipped with the skills needed to create magical experiences for our guests.
Problem Solving: With a keen eye for detail and exceptional problem-solving skills, you'll handle guest requests, complaints, and challenging situations with grace and efficiency. Your resourcefulness will turn obstacles into opportunities to showcase our commitment to guest satisfaction.
Collaboration: You'll collaborate closely with various departments, including housekeeping, concierge, and reservations, to ensure seamless guest experiences. Your excellent teamwork skills will foster a harmonious work environment, where everyone works together to create an exceptional stay for our guests.


Requirements


Prior experience in a supervisory or leadership role in a hotel reception department is preferred.
Excellent communication skills in English, both verbal and written. Additional language proficiency is a bonus.
A passion for delivering exceptional guest service with a friendly and approachable demeanour.
Strong organizational skills and the ability to multitask in a fast-paced environment.
Proficient computer skills, including knowledge of hotel management systems.
Flexibility to work varying shifts, including weekends and holidays, as our hotel operates 24/7.


Perks and Benefits:


Competitive salary and opportunities for career growth within Lighthouse Hotel management family.
Enhanced benefits for all employees – including 24/7 access to an online GP
Extensive training and development programs to enhance your skills and knowledge.
Employee / Friend & Family discounts on hotel stays and dining.
Vibrant and inclusive work environment with a diverse team.
Employee recognition programs to celebrate your achievements.


Join our team and immerse yourself in a world of unparalleled hospitality and excitement. Be part of an extraordinary journey where you'll shape memories and create experiences that will last a lifetime. Apply now and become a key player in our magnificent hotel's success story!

The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.

An exciting opportunity has arisen for a Food & Beverage Manager to join our team at Courtyard by Marriott London Luton Airport. Reporting to the General Manager & Operations Manager.

About You

You will have an uncompromised and natural flair for service and be able to build genuine relationships with guests that enable us to not only pre-empt their needs but foresee desires. In addition to this you will also need….

Prior experience as a Restaurant / Bar Manager, within a Branded hotel with the ability to engage and connect with a wide range of guests from different backgrounds, ideally gained in a similar ‘Lifestyle’ hotel.


You will be obsessed about brand standards, with real passion for hospitality
Experience across a range of management disciplines
Highly social, motivated, and pro-active; acting with professionalism and positivity in all interactions.
Holding a Personal Licence is advantageous
You will need to have a flexible approach to working hours with the ability to work shifts, including weekends.


We are defined by our richness of personality and diversity of background and lifestyle so if you think you have what it takes to be our Food & Beverage Manager, we would love to hear from you.

About the role

As our Food & Beverage Manager, you will oversee an exceptional Restaurant & Bar team that will provide an extensive Food & Drink service within our outlets. Your exceptional knowledge of the latest trends in the Luton Restaurant & Bar scene will help you train and develop an experienced team who will not only delight our guest, but also excite and surprise them to create the ultimate food & beverage experience.

You will of course be passionate about service, with an exceptional working knowledge of Restaurant & Bar operations and the order of service; along with a deep appreciation of quality Foods, wines, champagne and spirts in order to guide and make recommendations to guests based on their preferences. The Restaurant & bar team will also create and mix a range of cocktails in addition to mixing and blending of all the classics you’ll add a touch of personality and theatre to their experience. You will have ideas and new drinks and cocktails for our menus. As a senior member of the team there are a number of additional management duties you will undertake including staff scheduling, payroll and implementing Health & Safety policies and practices within the bar areas.

Finally, and most importantly, you will be a host, making our guests feel welcome whilst they our energetic and vibrant location; so you will need to be highly social, upbeat and friendly; confident and can handle pressure well; thrive in a busy high volume, high energy environment and can manage multiple tasks and guest with ease.

We are looking for a Food & Beverage Manager who has ideally worked in a branded hotel environment and has had success managing a team. Previous experience with Marriott systems would be preferable.

What's In It for You?

We will give you a competitive salary and opportunities to learn new skills and grow your career.

You will receive a benefits package that includes;


Discounted hotel room rates for you AND your friends and family with IHG
Incentive programmes
Free meals on duty
Pension
Death in service benefit
Employee Assistance Programme


Where You Will Be Working

Information about the hotel number of rooms etc, managed by Lighthouse Hotel Management under Molo Hotel Group ownership. Our passion is around people who love what they do and have a passion to deliver genuine and outstanding customer care.

Lighthouse Hotel Management are recruiting for the exciting role of Food and Beverage Supervisor at Courtyard by Marriott Luton Airport. Reporting into the Food and Beverage Manager, you will be responsible for assisting with managing the smooth operation of the hotel restaurant and bar, ensuring that all brand standards are adhered to and that excellent standards of customer service are delivered.

What Are We Looking For?

We are looking for someone who can communicate well with others, can carry out instructions, is able to pay close attention to detail and will commit to providing outstanding service to our guests. The ideal candidate will ideally have previous supervisory experience in a busy hotel restaurant/bar.

Candidates will ideally have supervisory experience within a good quality restaurant / bar and be looking to develop a career in hotel management. This role represents an excellent platform to progress and really learn the business for the right candidate.

Key responsibilities of our Food & Beverage Supervisor:


To maintain Food & Beverage standards of performance across the department according to Company SOP Manual
To ensure the department is adequately staffed in line with business levels.
To ensure that our guests are served efficiently with quality food and drink in a relaxed atmosphere and receive the highest possible standard of care
To maintain effective communication with the Kitchen and other F and B departments
To maximise revenue generated through selling techniques and good control procedures
To assist with and monitor departmental training and coaching


Skills & Experience expected of our Food & Beverage Supervisor:


Good written and verbal communication skills
A positive, can-do approach
Exceptional team playing skills
Excellent customer service skills
Great leadership qualities
Food and beverage experience preferred


Where Will You Be Working?

Courtyard by Marriott Luton Airport, featuring 250 bedrooms, 3 meeting rooms, a gymnasium and bar and bistro, is next to the developing and growing Luton airport. Courtyard by Marriott Luton Airport is managed by Lighthouse Hotel Management, which is the operational arm of the Molo Hotel Group.

What's In It for You?


Competitive salary and opportunities for career growth within the Lighthouse Hotel Management family.
Enhanced benefits for all employees – including 24/7 access to an online GP
Extensive training and development programs to enhance your skills and knowledge.
Employee / Friend & Family discounts on hotel stays and dining.
Vibrant and inclusive work environment with a diverse team.
Employee recognition programs to celebrate your achievements.
Uniform & Meals on duty provided
Death in service benefit for contracted employees


Join our team and immerse yourself in a world of unparalleled hospitality and excitement. Be part of an extraordinary journey where you'll shape memories and create experiences that will last a lifetime. Apply now and become a key player in our magnificent hotel's success story!

The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.