Total 6 administrative clerical job vacancies in chesterfield derbyshire s40 1rb

Provide a professional clerical and reception service to the Therapies and Dietetic Outpatient Department (Suite 5) to ensure that patients, carers, staff and visitors receive a friendly, courteous and efficient service. To receive patients in a professional and friendly manner, check their documentation details on the Medway and/or EPR (SystmOne) and direct the patient to the appropriate clinic. Operate a VDU to access the Medway and/or EPR (SystmOne) systems ensuring that accurate patient computer records are maintained and arranging/changing/cancelling outpatient appointments in accordance with local policies and procedures. To ensure that general clerical duties associated with the administration of the outpatient reception service, such as typing, filing, photocopying, collection of patient notes etc are carried out in a timely manner and to a professional standard. Track patient medical notes at the request of a member of the Therapy service. Ensure that documents are produced to high standard, from digitally dictated material or hand written notes and prioritise workload to ensure that required deadlines are met. Answer enquiries, receive and rely messages, both in person, via e-mail and on the telephone, from patients or hospital staff, using a working knowledge of hospital procedures to maintain a professional front of house and clerical service. Maintain associated equipment and material including stock items using the departmental ordering system, ensuring that all items are delivered to their final destinations efficiently. Carry out general clerical duties including processing of referrals, scanning, filing, photocopying, sending and receiving faxes/e-mails and processing post. Ensure all information leaflets and educational materials used by Therapy Services are produced, updated and printed. Communicate effectively with GP practices, hospital staff, health and social services, other agencies and external contractors on behalf of Therapy staff. To be familiar with the Proud to Care and Leading the Chesterfield Way strategies and deliver the aims of these. You will be expected to work within the team to cover core hours in agreements with locally defined rotas. To undertake any additional duties deemed relevant to the post. To act in line with the Trusts CARE values. To maintain patient confidentiality at all times. To actively participate in the staff appraisal process. To be familiar with relevant Operational, Personnel, Health and Safety Policies and procedures, including Fire, COSHH, No Smoking and Alcohol.

Provide a professional clerical and reception service to the Therapies and Dietetic Outpatient Department (Suite 5) to ensure that patients, carers, staff and visitors receive a friendly, courteous and efficient service. To receive patients in a professional and friendly manner, check their documentation details on the Medway and/or EPR (SystmOne) and direct the patient to the appropriate clinic. Operate a VDU to access the Medway and/or EPR (SystmOne) systems ensuring that accurate patient computer records are maintained and arranging/changing/cancelling outpatient appointments in accordance with local policies and procedures. To ensure that general clerical duties associated with the administration of the outpatient reception service, such as typing, filing, photocopying, collection of patient notes etc are carried out in a timely manner and to a professional standard. Track patient medical notes at the request of a member of the Therapy service. Ensure that documents are produced to high standard, from digitally dictated material or hand written notes and prioritise workload to ensure that required deadlines are met. Answer enquiries, receive and rely messages, both in person, via e-mail and on the telephone, from patients or hospital staff, using a working knowledge of hospital procedures to maintain a professional front of house and clerical service. Maintain associated equipment and material including stock items using the departmental ordering system, ensuring that all items are delivered to their final destinations efficiently. Carry out general clerical duties including processing of referrals, scanning, filing, photocopying, sending and receiving faxes/e-mails and processing post. Ensure all information leaflets and educational materials used by Therapy Services are produced, updated and printed. Communicate effectively with GP practices, hospital staff, health and social services, other agencies and external contractors on behalf of Therapy staff. To be familiar with the Proud to Care and Leading the Chesterfield Way strategies and deliver the aims of these. You will be expected to work within the team to cover core hours in agreements with locally defined rotas. To undertake any additional duties deemed relevant to the post. To act in line with the Trusts CARE values. To maintain patient confidentiality at all times. To actively participate in the staff appraisal process. To be familiar with relevant Operational, Personnel, Health and Safety Policies and procedures, including Fire, COSHH, No Smoking and Alcohol.

Please see the Job description and Person Specification in the attachments. These documents contain a full detailed description of the role and what the main responsibilities and duties are along with the criteria required. The tasks you will be required to support are varied and will change depending on the priorities of the Corporate Governance team throughout the year.However, much of your portfolio will be on a cyclical/regular basis linked to due dates for Freedom of Information requests and the Board & Council of Governors meeting schedule. You will have the ability to manage your workload independently within the parameters of deadlines set.

Please view the Job description and person specification for more information as you will need to have the essential criteria to be shortlisted

Communication: To provide and receive complex, sensitive and contentious information and to communicate with staff at all levels, including various multidisciplinary teams, heads of service, clinicians, patients, carers and outside agencies. To represent the department at regular Trust and departmental meetings. Presenting, exchanging and gathering information/acting as spokesperson and feeding back information to staff. To deal with incidents and informal complaints from patients, investigating, commenting on and reporting findings and recommendations via the Trust Datix system. To ensure that administrative staff are fully equipped and trained for the post to which they have been appointed, including the monitoring of ongoing professional development. To develop and maintain effective working relationships with other staff in the department and the Trust ensuring a professional and seamless service is provided. Ensure that patients attending Suite 5 have the opportunity to feedback to the Trust regarding their treatment via the Friends and Family Treatment cards. Staff Supervision: Ensure on a day-to-day basis, the effective supervision of all administrative staff within the department, including the movement of staff across working areas to meet service needs. Organise and manage work allocation rotas to provide continuity of cover, ensuring that standards are maintained at all times. Manage and record sickness absence and annual leave and take appropriate action by liaising with the Care Unit Co-ordinator complying with department guidelines/in accordance with Trust Policy. To ensure all mandatory and role specific training for admin staff is up to date and to maintain up to date records. To support the Care Unit Co-ordinator in the recruitment and selection process for new staff within the admin team. Implement and review a programme of appraisals with all administrative staff, creating personal development plans. To oversee the implementation of new systems or procedures, using various reporting systems, ensure the administrative staff are fully competent in job role and that regular audit and data quality checks are carried out, highlighting and actioning any variances. Administrative: In conjunction with the Care Unit Co-ordinator be an administration representative for Patient Experience, ensuring information is produced and displayed across Suite 5, utilising the Friends and Family information. To support the Care Unit Co-ordinator in producing, developing, implementing and maintaining standard operating procedures and policies for own role and also to utilise within the Suite 5 therapy team, utilising the Q-Pulse system to ensure all staff have read and acknowledged these. To support the Care Unit Co-ordinator and Therapy and Dietetics Service Leads to co-ordinate the recruitment of all staff for Suite 5, having responsibility to ensure that candidates have the correct checks, registration documents are verified via the HCPC, an induction is put in place and personnel files created. To support the Therapy and Dietetics Service Leads to source suppliers and order all clinical and non-clinical items for Suite 5 via the Trust Unit 4/Agresso system, maintain an inventory of supplies on a regular basis, escalating for urgent items where required. To continually look for service improvement/financial efficiencies and implement where possible. General Responsibilities: To co-ordinate administrative support to the Trusts Nutrition & Hydration Committee meeting, plus other department meetings. This will include the preparation and distribution of agendas, taking and distributing minutes and other documents for meetings, arranging venues, refreshments etc. To be responsible for updating the Health Roster Team in relation to recruitment, amendments, termination forms and annual leave. To plan and organise own work schedule with the use of appropriate planning aids, demonstrating good time management and ensure anticipated difficulties in meeting deadlines are promptly reported. To lead the site specific administrative service to the Therapy Departments. To adhere to Trust Values in promoting all aspects of care and standard. To deal with incidents and informal complaints from patients, investigating, commenting on and reporting findings and recommendations via the Trust Datix system. To operate the various IT systems using to fulfil the role/department requirements. To enter patient data and text correctly into SystmOne/Medway patient records, identifying errors and acting upon these in accordance with the organisational procedures. To deal with calls from individuals in a sensitive and professional manner to reduce the risk of issues escalating and if necessary forward the matter in a timely way to the appropriate person for action. To provide cover for the SystmOne Administrator when not available. To provide cover for the Care unit Co-ordinator when not available. To undertake any other duties which may be determined by the Care Unit Management Team. To maintain confidentiality at all times relating to the patients, staff, and the Trust. To actively participate in the appraisal process. To be familiar with relevant Operational, Personnel, Health and Safety policies and procedures, including fire, COSHH, No Smoking and Alcohol.

The Immunisation Administrative Support enables the nursing and HCA staff to provide an effective, efficient and caring service to the School Immunisation Service by supporting sessions in primary schools and ensuring the provision of high quality patient service within a safe, efficient working environment. They will undertake all clerical and administration duties applicable to the Immunisation Service and work collaboratively with the Nursing Immunisation Team to meet the needs of the service, following policy and procedures.