Total 42 administrative clerical job vacancies in greater london

To be responsible for ensuring the data on the required electronic patient care record or Local Authority systems, if required, is accurate and up to date. The post holder will review the Trust dashboard to extract routine data for the Trust and/or team members. To address and alert teams to errors and problems as they arise To support team members in being able to access basic information held on My Dashboards and Pulse To ensure that all service users, patients and visitors are received in a courteous and efficient manner To be responsible for ensuring referrals to the teams are processed efficiently. Responding to urgent referrals when necessary and making sure they are passed on to the duty team To facilitate effective communication within the team by providing team members with messages and information To ensure that all telephone enquiries to the team are handled politely and sympathetically, ensuring that all messages are passed on to the appropriate person in a timely and accurate manner which may often involve dealing with difficult and distressed patients on the phone or in person To support the administration of multi-agency meetings, panels, safeguarding meetings and forums as required to attend, including the preparation/distribution of agendas and associated papers, formal minute taking and follow up actions and distribute these as appropriate To maintain confidentiality at all times as the content of multi-disciplinary meetings, panels and safeguarding Organise meetings including room bookings or video conferencing were possible as required Ensure that Admin related Trust KPIs are addressed through regular reports provided by the Team Manager Co-ordinate all the support services provided to the team including domestic, catering, security, estates and to be the contact for maintenance issues To be responsible for the ordering and purchasing of stationery and office supplies for staff as well as monitor and ensure that adequate levels of stationery supplies are maintained and distributed accordingly liaising with the Procurement Team regarding any problems To support cashiers function in accordance with financial controls and procedures Photocopy/fax/scan/email as requested by other members of the team Provide admin support to the senior management team - invoicing, travel (order/collection) and any other senior admin functions of a complex and sensitive nature To implement Trust and team policies/procedures and propose changes to practices if necessary

For more information regarding the main responsibilities of the role, please refer to the attached Job Description. Communication To ensure that confidentiality is maintained with regard to the business of the services at all times. To liaise effectively with their line manager To provide general non-clinical information and guidance regarding the Whittington Health Community Services to the referrers, patients, carers and the general public, in an appropriate manner To ensure that the patient understands the information regarding their appointment and their responsibilities in lines with Whittington Health Service guidelines To manage all correspondence generated by the Community Services to patients, GPs, and other health professionals in line with the Whittington Health procedures and protocols. To be able to utilise sensitive communication skills to ensure the patient, carer or other health professionals are happy with the care processes Training and Development To participate in the Trusts Appraisal system under the supervision of the Manager and Team Leader and attend any training courses as deemed appropriate to meet the objectives of the service and for personal development To take responsibility for self-development on a continuous basis, undertaking on-the- job training as training is required. To the complete of all mandatory training required by the organisation and ensure all modules are within date

To provide administrative and clerical support to C&YP community services, including SCS clinicians and therapists in the community. To provide co-ordination of specific day to day activities as directed by line manager e.g. progressing and prioritising time dependent activities, supervising ongoing monitoring activities, data quality/data management activities, scheduled (routine) weekly/monthly activities, other specific activities as required. To respond to incoming calls and deal with enquiries in accordance with local procedures. Record messages accurately ensuring appropriate action is taken. To handle complaints (if first point of contact) in line with local policies and procedures and to escalate appropriately if they cannot be resolved at first point of contact. To open, sort and scan/ distribute post and any relevant correspondence for SPA and SCS. To process new referrals and information, recording appropriate data onto RiO and using RiO to its full functionality for the servicesTo book appointments, clinics, meetings, and rooms as required for SCS. To book interpreter services as required. To check RIO waiting list information and prioritise and action accordingly, highlight potential breaches to line manager. To follow up DNAs, outstanding review appointments and unanswered 14 day letters To input/update information on electronic record systems (principally RiO), ensuring quality of data and completeness. To prepare information for example, client reports, letters, in line with local policies and procedures and agreed support levels for different services. To undertake G2 formatting duties to include reports containing terminology relating to SCS, letters, memos and service documents and PDRs as required. To collate and distribute reports and other relevant information to parents and professionals (for example - education staff, G.P.s, internal/external agencies) following local policies and procedures, ensuring that the appropriate parental consent has been received. To action Hybrid mail , email or DOCMAN as appropriate. To access approved third party systems on behalf of SCS to check or extract data requested by staff (e.g. eSP, Frameworki (RBG Care and Health Services database) and WInpath for test results). To co-ordinate the maintenance log of specialist clinical/therapy equipment, ensuring items that are issued and returned are logged and requesting maintenance and testing of the equipment as required as appropriate to the location. To maintain the portable IT asset register for SCS (according to location and service teams utilising this support by SPA team) including laptops, IPads, memory sticks, remote call centre phones and VPNS recording serial numbers, asset ids, date of issue and person issued to (ensuring all assets are signed for by recipients and records kept for audit and recovery). To collate agenda items, take minutes at team meetings, type minutes and distribute information to team members as requested. To gather data as requested, for example, activity data and statistics, providing punctual and accurate information following departmental and local trust guidelines as required on a weekly, monthly and quarterly basis. To establish and maintain effective working relationships with clients, carers, the general public and all other staff working internally and externally to the Trust. To take account and act according to individual patient circumstance, giving due regard to cultural differences and diversity of clients, carers and service users. To liaise with parents, schools, G.P.s and other professionals with regard to administrative duties relevant to client care, for example, processing new referrals, arranging clinic appointments. To ensure consistent and robust reporting of patient related information on RiO as requested and according to local policies. To provide input of service development ideas to the administrative team and develop current administrative procedures facilitating ongoing and efficient processes within the department as required. To process discharged files ensuring accurate inputting of information to the required electronic record systems to facilitate efficient retrieval of files following Trust policy. To demonstrate flexibility and negotiation skills with team members and parents in terms of appointment availability; implement solutions and strategies to participate in a team environment, seeking advice and support where necessary. To work as part of a team and to undertake other office duties in the absence of other members of the SPA administrative team/leads

Please refer to job description, personal specification and trust values, for outline of skills, knowledge and experience required.

To act as point of contact for patients and their representatives who contact the modalities and specific areas within the imaging, phlebotomy, and ophthalmology To ensure that the electronic appointment work list is monitored and that all appointments are made within the specific waiting time requirements and that all relevant paperwork is correctly filed and To ensure that relevant patient data is recorded in a complete and confidential manner in accordance with Trust policy. The post holder will work closely with the service lead in their assigned Modality to ensure the smooth running of the service and to suggest and help implement any necessary.

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. Come and be a part of the best NHS trust in England to work for, according to our staff* UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust *In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row. UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust. Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work. This vacancy has been advertised in accordance with the new NHS pay rate which will take effect from autumn 2024. Please note if your employment starts before the 24/25 pay scales are implemented you will be paid under the 23/24 pay scales and any backpay will be adjusted accordingly. Further information can be found at https://www.nhsemployers.org/articles/pay-scales-202425 This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.

Key Responsibilities Patient Flow Management: Assist with the coordination and management of Patient Flow Manager to ensure timely and efficient patient & clinic movement through the system. Collaborate with nursing staff to optimise scheduling and reduce discrepancies. Kiosk Support and Promotion: Increase kiosk usage by guiding and educating patients on the use of self-service kiosks for check-ins, appointment scheduling, and other related services. Provide hands-on support to patients using the kiosks, ensuring a positive and seamless experience. Address any technical issues with kiosks, liaising with the IT department for prompt resolutions. Virtual Reception Services: Assist patients via virtual reception platforms, handling enquiries, managing appointments, and offering guidance on accessing online services. Maintain high standards of professionalism and patient care in all virtual interactions. Administrative Support: Provide comprehensive administrative assistance to the Outpatients department, including data entry, filing, and maintaining patient records. Respond to telephone and face-to-face queries with professionalism and courtesy, ensuring prompt resolution of patient concerns. Prepare and distribute correspondence, reports, and other documents as required by the department. Reception and Outcome Duties: Cover reception duties as required, managing patient check-ins, appointment bookings, and directing patients to the appropriate services. Support outcome processing by updating patient records, coordinating follow-up appointments, and ensuring accurate documentation of referrals. Administrative Support for Meetings: Organise and coordinate departmental meetings, including scheduling, preparing agendas, and distributing relevant materials. Take accurate minutes during meetings, ensuring that action points are clearly documented and followed up on. Assist in preparing presentations and reports for meetings as required. Diary Management: Manage the diaries of key operational individuals, scheduling meetings, appointments, and other engagements to optimise their time. Coordinate across departments to ensure that all relevant parties are informed and that schedules are aligned. Event Planning and Coordination: Arrange and coordinate departmental events, including training sessions, workshops, and team-building activities. Manage logistics for events, including venue booking, catering, and communication with participants

To provide a timely, efficient, comprehensive and confidential secretarial and administrative service. To provide cross cover with the Management Assistant/P.A to the ED Clinical Director and ED Consultants. To provide support relating to Clinical Governance Incidents received in the ED and submit outcomes to the Clinical Lead and ED Data Manager. To work with the Senior Team to help ensure risk management processes are in place and up to date. To process / draft correspondence as required. Check all typing for accuracy, spelling and grammar. Liaise with Trust Risk Management advisors where necessary (ED Matrons and Head of Nursing Development, Patient Safety Manager, Clinical Governance Manager, PALS and Legal Teams) To close a specific group of clinical incidents on the Management Incident Safeguarding System. To provide General secretarial and administrative support including: Typing of documents, updating spreadsheets/documents, investigations, complaints, supporting the recruitment process for nursing staff, supporting the process for nurse starters and leavers, general staff correspondence including disciplinary and performance management and sickness management reports.

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Answering the telephone, dealing with queries, taking telephone messages and relaying them to the appropriate person/people/division Responding to email queries and passing to the relevant departments/people/division concerned Filing Photocopying/Scanning Accurate Data entry Making appointments over the telephone and in person using system based booking facilities Accurate record keeping Any other general office duties Prioritisation

Barts Health is one of the largest NHS trusts in the country, and one of Britains leading healthcare providers. The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients. Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together. We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment where staff treat one another with dignity and respect. We aim to create an equitable working environment where every individual can fulfil their potential.

For more information regarding the main responsibilities of the role, please refer to the attached Job Description. Communication To ensure that confidentiality is maintained with regard to the business of the services at all times. To liaise effectively with their line manager. To provide general non-clinical information and guidance regarding the Whittington Health Community Services to the referrers, patients, carers and the general public, in an appropriate manner To ensure that the patient understands the information regarding their appointment and their responsibilities in lines with Whittington Health Service guidelines. To manage all correspondence generated by the Community Services to patients, GPs, and other health professionals in line with the Whittington Health procedures and protocols. To be able to utilise sensitive communication skills to ensure the patient, carer or other health professionals are happy with the care processes. Training and Development To participate in the Trusts Appraisal system under the supervision of the Manager and Team Leader and attend any training courses as deemed appropriate to meet the objectives of the service and for personal development. To take responsibility for self-development on a continuous basis, undertaking on-the- job training as training is required. To the complete of all mandatory training required by the organisation and ensure all modules are within date.

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.