Total 29 customer service job vacancies in Bristol, BS34 7QH

Package Description: Shift Details: 9 AM -5 PM At Avery Healthcare we believe in caring for those who care for our residents; we recognise and celebrate our hard-working colleagues, support your career development with a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts. We are now seeking a well-organised, enthusiastic, and dedicated individual to join our friendly, award-winning team as Customer Service Advisor. ABOUT THE ROLE Your focus as Customer Service Advisor will be to support the Home by providing a positive and welcoming public image at the first point of contact, both in person, and by telephone. Other responsibilities will include: Being responsible for the reception area and ensure it is always presented to a high standard. Supporting with the process of show rounds. Actively following up and manage any sales enquiries through to admissions. Assisting the Home Administrator as required. ABOUT YOU To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do. Our ideal candidate must: Have effective interpersonal skills and professional telephone manner. Be computer literate with a good working knowledge of MS Suite. Demonstrate a positive attitude to all residents and visitors. Ideally have previous experience in working in a customer service role for a minimum of two years. ABOUT AVERY As one of the largest providers of luxury elderly care homes in the UK, we believe that the later years of our residents' lives should be as enriching as any other.Our vision of creating meaningful lives together is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice for residents and employees. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK.This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

The CIOT team has three main functions: Hospital assessment CIOT offers assessment of all under 18s, including those who are not normally resident in Bristol or South Gloucestershire, who present at University Hospitals Bristol and Weston (UHBW) and North Bristol Trust (NBT) hospitals in crisis with self-injurious behaviours, suicidal ideation or psychosis as part of a mental health presentation Intensive Outreach CIOT offers an intensive outreach package of care to young people and their families/carers in CAMHS who are in crisis, at high risk of harm to themselves, at risk of Tier 4 admission and/or struggling to access and engage with locality CAMHS. Young people referred to CIOT require more input than locality CAMHS services are able to provide because of the level of risk they are presenting with. CIOTs aim is to offer a short term crises intervention to try and prevent further escalations in risk, offer a period of stabilisation to the young person and their network and prevent a Tier 4 admission. CIOT will also support young people and families and their locality teams with step downs from tier 4 units when there is capacity within the team to do so and if clinically appropriate. We will aim to offer in-reach work alongside locality to maintain relationships with young people and assist with care plans at the point of discharge. CAMHS 24/7 Emergency Response Line CIOT manage the CAMHS element of the AWP 24/7 response line that was set up in April 2020 as part of the national strategy to prevent ED admissions during the COVID-19 pandemic. CIOT takes calls from the children and young people, parents and carers in crisis 24 hours a day. The response line also takes calls from professionals who are concerned

For this post the 20% speciality Interest will be in the Community Emergency Medicine Service (CEMS). Our Bristol Community Emergency Medicine is looking to recruit Emergency Medicine ST4 equivalent (or higher) with a specific interest in community care and pathway development. 20% of their time would be dedicated to Community Emergency Medicine; working with the Specialist Paramedics in Urgent and Emergency Care, responding to the whole spectrum of prehospital cases and assisting crews in assessment and treatment on scene. Clinical Audit and Clinical Governance The post holder must be aware of clinical governance and clinical risk management and take an active part in their implementation, including audit. Clinical audit is established at the BRI. They will participate in at least one supervised audit project during the 12 month post and will be encouraged to attend interdisciplinary clinical governance meetings. On-Call Commitment In ED the roster is a full shift system. Shifts are a balanced mix of earlies, mids, lates, and nights. The posts pay will be calculated by HR and will be compliant with the new regulations set in Aug 2017

To take management and leadership responsibility for the operational delivery of services within the designated service area. To manage the capacity of the service using established tools and techniques including entry and exit criteria, and highlight underlying issues to the CAMHS Head of Operations and Clinical Lead. To work closely with acute care colleagues to ensure seamless delivery of the pathway of services within the local area, addressing bottlenecks and working collaboratively to find solutions which improve patient flow and experience. To represent the Trust professionally and positively at all times, with staff, local partners, service users and carers. To contribute to the Integrated Business Plan for the Area and Local Delivery Unit (LDU) as part of the LDU delivery strategy and the Trusts overarching Integrated Business Plan. To deliver operational services in line with national, Trust and LDU strategic objectives and policies. To liaise with service users, carers, staff and partners in both statutory and non-statutory fields, ensuring that there is shared understanding of service provision and commitments. To ensure involvement of the team managers in service area planning, delivery, choice, and governance including the maintenance of links with key groups/networks. To contribute towards the management of identified projects within the service area. To contribute to the maintenance of the Trust estate from which LDU services are delivered; engaging with services management structures to ensure facilities management, building maintenance, transport, medical devices and waste management objectives at Area and Service area levels are achieved. To join the CAMHS Management on-call rota and provide out of hours support to clinicians on management issues that require urgent escalation.

Package Description: Shift Details: 9 AM -5 PM At Avery Healthcare we believe in caring for those who care for our residents; we recognise and celebrate our hard-working colleagues, support your career development with a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts. We are now seeking a well-organised, enthusiastic, and dedicated individual to join our friendly, award-winning team as Customer Service Advisor. ABOUT THE ROLE Your focus as Customer Service Advisor will be to support the Home by providing a positive and welcoming public image at the first point of contact, both in person, and by telephone. Other responsibilities will include: Being responsible for the reception area and ensure it is always presented to a high standard. Supporting with the process of show rounds. Actively following up and manage any sales enquiries through to admissions. Assisting the Home Administrator as required. ABOUT YOU To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do. Our ideal candidate must: Have effective interpersonal skills and professional telephone manner. Be computer literate with a good working knowledge of MS Suite. Demonstrate a positive attitude to all residents and visitors. Ideally have previous experience in working in a customer service role for a minimum of two years. ABOUT AVERY As one of the largest providers of luxury elderly care homes in the UK, we believe that the later years of our residents' lives should be as enriching as any other.Our vision of creating meaningful lives together is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice for residents and employees. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK.This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification.

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.

1. To take management and leadership responsibility for the operational delivery of services within the designated service area. 2. To manage the capacity of the service using established tools and techniques including entry and exit criteria, and highlight underlying issues to the Area Manager. 3. To manage the performance of the service in line with defined measures contained within the LOCALITY Balanced Scorecard and associated processes. This includes information management and timely and accurate data entry at team level. 4. To work closely with acute care colleagues to ensure seamless delivery of the pathway of services within the local area, addressing bottlenecks and working collaboratively to find solutions, which improve patient flow and experience. 5. To represent the Trust professionally and positively at all times, with staff, local partners, service users and carers. 6. To contribute to the development of a Service Strategy for Locality services at a local level in line with Locality objectives. 7. To contribute to the Integrated Business Plan for the Area and Locality as part of the Locality. 8. To contribute to the Area Integrated Governance structure and objectives and to establish clear and effective mechanisms to ensure ownership of governance at all levels throughout the Service area. 9. To deliver operational services in line with national, Trust and Locality strategic objectives and policies. 10. To liaise with service users, carers, staff and partners in both statutory and non-statutory fields, ensuring that there is shared understanding of service provision and commitments. 11. To be responsible for the delivery of Health and Safety responsibilities as required by statute, regulation, legal obligation and Trust policies within the service area. 12. To ensure full compliance of all staff within the service with key mechanisms to support the clinical delivery of service including the Integrated Care Programme Approach and/or Single Assessment Process, Records Management, Health and Social Care data entry, Incident reporting, Serious Untoward Incident Review and Complaints. 13. To implement and monitor effective processes for the line management of staff including: Agreeing and maintaining appropriate team/ward establishments, caseload management, controlling use of overtime, bank and agency and ensuring processes are undertaken for recruitment, induction, objective setting, appraisal, supervision, rostering, vacancy management, absence management, investigations and grievances. 14. To ensure staff compliance with Safeguarding processes to protect Users, Carers and Vulnerable Adults. 15. To ensure compliance with legal and statutory duties related to Mental Health Act, Mental Capacity Act, Police and Criminal Evidence Act. 16. To manage the allocated budget for the service area within Trust Standing Financial Instructions, delivering key financial planning actions at key stages of the cycle and delivering financial sustainability through achievement of financial balance. 17. To manage the performance of individuals and teams required to ensure the clear delivery of Trust, Divisional, Locality and service area objectives. 18. To implement strategies for Divisional/Locality workforce planning and staff development within the service area. 19. To contribute to the leadership of service area redesign promoting the development of practice in line with national policies and evidence base. 20. To ensure involvement of the team leaders in service area planning, delivery, choice, and governance including the maintenance of links with key groups/networks. 21. To ensure that services are planned and delivered with sensitivity to the diversity of the communities it serves. 22. To contribute towards the management of identified projects within the service area. 23. To undertake investigations of serious untoward incidents, complaints, disciplinaries and grievances. 24. To maintain effective communication with Staff, Unions, Service Users and Carers. 25. To ensure that meaningful staff involvement takes place within the service area in order that commitment and ownership are maximised and staff have the opportunity, where possible, to influence service provision. 26. To contribute to the maintenance of the Trust estate from which Locality services are delivered. Engaging with hotel services management structures to ensure, facilities management, building maintenance, transport, medical devices and waste management objectives at Area and Service area levels are achieved. 27. To contribute to the development of information packs, contingency plans, in and out of hours responses to unplanned events such as pandemic flu, winter challenges, estate disaster. 28. To contribute to the provision of an out of hours on call rota.

Liaise with a wide range of stakeholders, both internal to the organisation and external, including:Medical Staff Multidisciplinary Teams (Community or Inpatient) Services Users and Carers Health and Social Care teams Third sector/voluntary agencies Community groups and local authority provision Other statutory agencies e.g. Police, Ministry of Justice etc. Providing secretarial support to named Medical Staff/management team.Utilise written and verbal communication skills to connect with a wide range of people, including outside agencies, requiring tact and persuasive skills where there may be barriers to understanding or agreement.The arranging and negotiation of various meetings including those with other agency involvement. Negotiating diary conflicts and competing priorities as appropriate.Exchange verbal and written information with patients, staff and carers relating to appointments, admissions and meetings etc.Provide and receive routine and complicated information, including dealing with enquiries from external stakeholders and the public. This may include sensitive information. The provision of and updating of service user notes, collation of information for transfer of care etc. Work within a multi-disciplinary environment ensuring that communication with appropriate team members is effective.Facilitating the administration processes for the Team meeting.To receive and open mail (paper and electronic as necessary) and distribute/despatch accordingly ensuring appropriate action is taken with high priority items. To manage both telephone and face to face contacts with distressed service users in a supportive and empathetic manner. Exercise judgement when dealing with patient/service user enquiries, analyse and resolve non-clinical patient problems including resolving conflicting diary appointments or schedules, clinics, meetings, tribunals etc. Escalating issues to the Lead Clinical Services Administrator as appropriate. Arrange meetings and appointments for members of the team including the scheduling ofConsultant Clinic Appointments, Tribunals, Room Bookings, or other bookings as required. Arranging and rearranging as appropriate clinics, appointments etc.Type patient reports/correspondence/e-mails as required, deal with telephone/face to face enquiries from patients. Input accurate and up to date patient data onto the Rio system. The post holder will order stationery and other necessary items for the team via the procurement. system. May be responsible for petty cash float/handling. Supporting the induction of new staff members as required.Produce confidential correspondence and reports on a frequent basis.Supporting the Team/Service Manager with the Administration of meeting, RCAs, investigations etc. Maintain efficient and effective electronic filing system/, Internet, Intranet, patient records to access and extract information as needed.Take and distribute formal minutes as necessary. Clerical duties including photocopying and scanning. Undertake surveys or audits as necessary to own work. May be asked to contribute to audit and research projects within the service to inform service development and standards Provide cover for colleagues when and where necessary. Plans own workload to ensure that weekly, monthly, quarterly and annual tasks are met. Prioritise workload with particular consideration to issues arising and responding to shifting priorities appropriately. Assist patients during incidental contact, to provide non-clinical advice or information to patients/relatives or carers.

Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification for the full personal attributes we require for the role. You will need to demonstrate these throughout the recruitment process. This vacancy will close at 23:59 on Sunday 1st September 2024. Interviews are anticipated to be held on week commencing 16th September subject to confirmation. For informal enquiries please contact Christopher Philips, Head of Hospital Customer Services at christopher.philips@nhsbt.nhs.uk.

Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification for the full personal attributes we require for the role. You will need to demonstrate these throughout the recruitment process. This vacancy will close at 23:59 on Sunday 1st September 2024. Interviews are anticipated to be held on week commencing 16th September subject to confirmation. For informal enquiries please contact Christopher Philips, Head of Hospital Customer Services at christopher.philips@nhsbt.nhs.uk.

To provide comprehensive and timely reports and expert substance use/treatment information to multi agency public protection panels (MAPPA), police, probation services, solicitors and court liaison teams as directed. Provide supervision to junior staff and to receive supervision as directed (line management and clinical). To participate in resource centre services as directed, delivering specialist drug, alcohol and holistic healthcare activities under the direction of the clinical lead. To work in a psychologically minded way with prisoners in achieving their agreed goals and quality health outcomes. Close working relationships with all prison staff and other partners to improve patient care outcomes, to include participation in sentence planning, resettlement, safer custody, and ACCT processes. To develop and take on a specialist lead role within the Integrated Substance Misuse Service as appropriate and provide peer support and training in this area. To contribute towards support, advice, consultation, and training for other prison departments. The post holder will be part of skilled multidisciplinary teams comprising all healthcare staff, including strategic partners, and prison managing a single referral pathway. The post holder will be required to undertake training to maximise uptake of screening, health promotion and prevention activity, including vaccinations. The post holder will ensure a named care co-ordinator is allocated for every patient with complex needs who will ensure a proactive, evidence-based approach to clinical interventions, health promotion/prevention activity, and management of acute and long-term conditions using our stepped care approach. The post holder will ensure that a single, integrated, care plan is developed for each patient, and the individualised care is regularly reviewed. This will be reviewed in conjunction with the patients psychosocial recovery worker and ISMS prescriber. The post holder will ensure that a comprehensive risk assessments and care plans are regularly reviewed in a needs-led review cycle. The post holder will ensure a care coordination criteria and MDT meetings for patients with complex needs will be tailored to the needs of the establishment. The post holder will ensure that they undertake all training in evidence-based drug and alcohol treatment approaches, to enhance consistency and quality of care delivery. The post holder will support patients to manage their health at every stage, from oral health to long term conditions. The post holder will ensure that health promotion embedded into every aspect of the service. IMPORTANT INFORMATION, PLEASE READ: All applicants must be willing to undertake National Security Vetting in order to work in a Prison Setting. This will be completed as part of the pre-employment checks through Oxleas and the prison vetting team. You will need to provide: Proof of right to work documentation Proof of ID, needs to include 1 photographicID Proof of address documentation Non-UK passport holders will need to have correct documentation (right to work in the UK) and a Home office Share code. Address History: 5 years address history will be needed. Applicants that are not UK Passport holders who provide less than 5 years UK address history will need to provide a Police Certificate which must be in English from where they resided previously. Applicants who are UK Passport holders who have lived abroad for a period of more than six months during the last three years will need to provide a certificate of good conduct or an overseas police check in English from the countries resided in or visited. In order to assist you in obtaining a Police Certificate, guidance can be sought from:https://www.gov.uk/government/publications/criminal-records-checks-for-overseas-applicants If the country you have resided in is not listed here, you can obtain the necessary information by contacting the relevant Embassy or High Commission for that Country. Their contact details can be found on the Foreign & Commonwealth Office website (http://www.fco.gov.uk/en).

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Medical Examiner Service Ensuring accuracy of the MCCD, discussion of care with the next of kin, and liaison with HM Coroner are our main functions, during which any governance issues arising are fed back constructively to the organisation concerned. Subsequent follow-up ensures our recommendations are established in future practice. Clinical The reception, diagnosis and emergency treatment of patients presenting to the adult Emergency Department. The successful candidate will be given supervision and support from senior medical staff to develop competency in the autonomous clinical management of these patients whilst ensuring patient safety. This post is based in the adult Emergency Department and no sessions will be undertaken in the paediatric Emergency Department. There is close liaison between ED and ICU at BRI. Patients referred to Specialist Units within the hospital are the responsibility of that specialist team, who will see the patient in the Emergency Department and arrange appropriate care. However, medical and nursing staff in the ED are responsible for any emergency care necessary. This shared care is seamless and collaborative. Managerial The management responsibility of the post holder will be to the Clinical Director who is responsible to the Chief Executive and Trust Board. Clinical Audit and Clinical Governance The post holder must be aware of clinical governance and clinical risk management and take an active part in their implementation, including audit. Clinical audit is established at the BRI. They will participate in at least one supervised audit project during the 12 month post and will be encouraged to attend interdisciplinary clinical governance meetings On-Call Commitment In ED the roster is a full shift system. Shifts are a balanced mix of earlies, mids, lates, and nights. The posts pay will be calculated by HR and will be compliant with the new regulations set in Aug 2017.