Total 19 customer service job vacancies in oxford ox3 7jh

Please refer to the job description and guidance notes attached for further information on this role

For full details of the role and responsibilities, please refer to the attached job description. In summary, the post holder will provide expert nursing care to patients enrolled into clinical trials at the Oxford BMT Research service. Specifically, this would include: Be responsible for assessment, planning, implementation, and evaluation of patient care during participation in cell therapy clinical research trials (eg bone marrow transplant or CAR-T therapy trials) Manage own clinical workload and co-ordinate allocated clinical trials and research studies. Practice in compliance with the code of professional conduct, being responsible and accountable for their decisions, actions, or omissions, taking responsibility for clinical decisions where competent to do so. Demonstrate expert knowledge and skills in the management of clinical research participants. Utilise effective communication skills through a variety of methods, supporting participants in decision making in relation to study entry and participation. Deliver effective communication skills with colleagues both internally and/or externally, in verbal, non-verbal and written communication methods, adapting to changing parameters as required, which includes thorough accurate documentation in patient records as required. Learning, Respect, Delivery, Excellence, Compassion, Improvement Senior Research Nurse JD (Jan 2023) Provides and receives highly sensitive, complex or contentious information relating to participant involvement and care, and communicates information to participants, families or carers with respect, compassion and empathy Able to competently perform a range of clinical procedures as required as part of the research protocol, ensuring accurate data capture Participate in and ensure compliance with Informed Consent Procedures, acting within boundaries of own competency, research regulation and Trust policies/SOPs. Use own professional judgment identifying when to escalate and seek senior support/guidance. Lead the completion of administrative tasks, including feasibility, study set up, close out & archiving. Ensure compliance with agreed SOPs, across all team members. Ensure all necessary regulatory approvals are in place prior to approaching potential study participants. Work within the limits of the approved protocol and any approved amendments. Support the haematology ward, ambulatory care and day treatment unit staff in caring for these patients

Please refer to the job description and guidance notes attached for further information on this role

The successful candidate will have excellent skills and abilities in leading and managing change, either through application of project and programme management techniques and processes, or other recognised improvement tools and methodologies. Being able to analyse situations and work alongside service development colleagues, clinicians, support staff, medics and senior leaders to compile suitable solutions and improvements is a critical element of this role.

Information Technology and resource management. Access and input confidential information through integrated database in accordance with the agreed policy and procedure. To contribute to clinical audit and research in accordance with clinical governance. Demonstrate substantive competence in standard range of IT programmes including Microsoft Office, Word, Outlook and Excel programmes and internet required to undertake all administerial tasks. To ensure all information is stored and used within the requirements of the Data Protection Act and always maintain confidentiality. To monitor stocks of stationary/other items. To complete stock/non-stock requisitions as required and present to the appropriate Manager for signature. To ensure they are sent to procurement and that adequate records are kept of all orders for monitoring by the appropriate Manager and liaise with procurement as necessary. Excellent typing skills and is able to undertake typing duties using advanced word processing skills. This may include letters, patient reports and general correspondence. To take responsibility for the computer system and back up procedures. To ensure compliance with the Data Protection Act within the office systems. To ensure the office e-mail system is monitored and managed. To be able to use e-mail for communications across the sites. Planning and Organisational Skills To be able to work effectively as part of ERAS and Preoperative Physiotherapy teams To be able to plan and prioritise own workload within a busy office environment. To process new outpatient referrals to the department following departmental protocols. This will include checking patient details. To book transport for patients as necessary. To be able to undertake general clerical duties as necessary: photocopying, obtaining patients records and distributing the post. To be able to organise and minute meetings efficiently. To take responsibility for filing patient records according to protocols. To manage and maintain a comprehensive filing system for patient records and other patient related information, which fulfils departmental and Trust requirements. To record and respond to requests for patients records in respect of legal cases. To ensure procedures for dealing with reports for legal purposes are followed. To arrange outpatient appointments and manage EPR and the diary system according to agreed procedures. To rearrange appointments and resolve any disputed appointment times. Contact patients who fail to attend appointments by telephone, email, text or letter, rescheduling appointments as necessary. 11. To participate in projects as necessary and as directed by your Line Manager. 12. To ensure managers/supervisors are informed about issues affecting the service as necessary. 13. Show flexibility in supporting team members in periods of increase in service demand, holiday and sickness. Personal Development 1. Demonstrate self-directed learning, actively seeking role development opportunities to enhance practice, knowledge and role progression. 2. Identify personal education needs and skills development with the manager/mentor. 3. Demonstrate an awareness of the limits of own practice and knowledge and when to seek appropriate support/advice. 4. To take pride in role and strive for the highest standards of own work and challenge colleagues to do the same. 5. Abide by all Statutory and Trust policies and procedures. 6. Attend mandatory training courses as identified through supervision and individual performance review. 7. Participate in individual performance review as per Trust Policy.

MAIN DUTIES AND RESPONSIBILITIES Clinical/Professional Review patients in triage, ward, day unit and myeloma clinic and facilitate subsequent management of their care in conjunction with the haematology team. Order appropriate investigations, interpret results, form a list of differential diagnoses, and recommend treatment accordingly. Identify and consent patients for myeloma biobanking, working in conjunction with senior colleagues. Perform pertinent assessments for all patients along with the multidisciplinary team to improve patient outcomes Perform diagnostic procedures subject to training and experience. These include (but not exclusively) bone marrow aspirates/trephines and venepuncture. Ensure documentation is legible and clear Ensure all pathway documentation is completed according to the Trust Guidelines Consolidate, develop and maintain specialist medical knowledge. Keep up to date with current guidelines and maintain best practice. Communicate the outcome of clinical encounters to GPs and other health professionals in a timely fashion. Foster good relationship by working collaboratively with the multidisciplinary team Present/participate in weekly myeloma multi-disciplinary meeting, which may involve record keeping. Organisational Complete Trust Statutory and Mandatory training as required Ensure annual appraisal is completed and agreed by the line manager at least once a year , with a personal development review meeting where progress made over the previous 6 months is discussed. Use the Trust values based appraisal process. Report all actual and potential clinical incidents involved in accordance with the Trusts reporting procedures for untoward events using the electronic reporting system (ULYESSES). Escalating issues or concerns immediately to the responsible consultant or senior nurse. Attend the monthly departmental Clinical Governance meeting which includes mortality and morbidity review To take a proactive approach in the prevention and management of complaints and when they occur, escalate and support investigation in accordance with the OUH NHS Foundation Trust complaints policies To ensure effective and up to date IT skills are maintained in order to be able to fully use Trust IT systems. Education and Research Maintain knowledge and proficiency in medical practices through continuing education, staff meetings, and workshops. Participate/Lead Quality improvement/ Research project within the department Assist in the development and mentoring of the UK Physician Associates as the profession progresses. Assist in the educational development of Physician Associate students through student shadowing and/or teaching. OUH/Clinical Haematology will encourage applicants to attend teaching sessions, perform audits and promote the PA profession within the department and trust OUH has a strong history of furthering education and knowledge. As part of the trust, you will be expected to complete your 25 hours of Type 1 CPD training each year, as specified by the Faculty of Physician Associates. We encourage participation in the National Physician Associate conference as well as 'other relevant conferences' (if deemed appropriate based on agreement with your supervisor). Postholder will be provided computer access and funding for attending relevant training courses, myeloma meetings and consumables will be considered. The post holder will be expected to maintain compliance with all required research and departmental policies and procedures, and undergo such training as to maintain compliance

To answer the telephone and process e-mails to deal with general queries/referrals received from the public, healthcare professionals and other partner organisations. To act in the role of Dispatcher, allocating resources (Healthcare Professionals) to attend patients to provide care in their homes. To be a resourceful problem solver that utilises the people and processes in place to provide an excellent level of patient care. To be adaptable and positive to embedding any changes into the functions of the Operations Centre. To embrace feedback using it as a learning opportunity to further develop your skills and knowledge

Service Delivery and Development To support the Directorate Manager & Deputy Directorate Manager in the following: Contribute to the strategic planning of services within the Clinical Directorate, identifying future resourcing requirements and ensuring that the Directorate meets contractual and other requirements Ensure the delivery of a responsive, high quality, value for money service within the designated Clinical Services Achieve patient access standards and activity targets with the available resources Monitor and take action to ensure that all quality, productivity and profitability targets are achieved Develop services in line with the Trusts strategic direction In line with Clinical Directorate and Trust strategy, develop best practice, service modernisation and improvement plans for the area, to enhance the patient experience and deliver value for money Facilitate change within and across organisational and professional boundaries Business Planning and Financial Management Work with the Clinical Director, Directorate Manager and Matron to formulate an effective and viable business plan for designated Clinical Services and the Clinical Directorate, working to ensure that it conforms to the overall Clinical Directorate and Trust business plan and takes account of the demand for services from the Trust and local and national trends and developments Assist the Directorate Manager in the preparation of the Annual Business Plan for the Directorate Prepare monthly activity and trend reports for designated Clinical Services to enable accurate forecasting of performance against key financial, service and quality targets and standards Assist the Directorate Manager in the preparation of business cases for all aspects of the Clinical Directorates activities Assist the Directorate Manager in the preparation of the development of cost improvement plans for the Clinical Directorate To be accountable for delegated budgets within designated clinical units and ensure the achievement of financial balance Support the development and delivery of cost improvement programmes and manage expenditure within designated control levels Performance Management To assist the Directorate Manager & Deputy Directorate Manager in delivering and monitoring performance against set targets (activity, finance, outcomes, utilisation) within designated clinical units and across the Clinical Directorate, and address variances should they occur to ensure effective delivery of service and standards To assist the Directorate Manager in the effective management of establishment control within the Clinical Directorates budget Work directly with the Clinical Leads of designated Clinical Services regarding financial procedures and use a balance scorecard approach to provide monthly summaries of financial and activity performance for relevant meetings, highlighting areas of variance Human Resources Management To lead, manage, motivate and develop staff within designated Clinical Services, and to maintain the highest level of staff morale and to create a climate within the Directorate characterised by high standards of openness Communicate the Trusts and Directorates objectives, future plan and current progress against plans to all staff within the designated clinical areas Ensure the contributions and perspectives of all clinical and other staff are heard, valued and influence management decision making Ensure training and development needs of staff within the area are identified and reflected in the annual business plan Line-manage all designated staff in designated Clinical Services in line with the Trusts HR policies and procedures, providing annual appraisal In conjunction with the Directorate Manager, Clinical Director and HR Business Partner develop local workforce plans, employee engagement and workforce productivity plans to ensure delivery of the Trusts Workforce Effectiveness Strategy, focusing on enhancing the commitment of staff and optimising workforce productivity and performance Ensure that staff management arrangements within the designated Clinical Services are consistent with HR policies and procedures within the Trust and to ensure that good practice in recruitment, appraisal, performance management and other policies are maintained Utilise workforce efficiently and effectively to ensure the structure and skill mix reflects the activity demands and to implement skill mix, staff deployment/changes as appropriate to meet the changing needs of patients within the financial budget Promote equal opportunities for staff and patients in accordance with the Trusts policies Quality, Clinical Governance and Risk Management Support the development and delivery of the Governance agenda including clinical and non-clinical aspects of care and service; this will include establishing systems to monitor clinical standards ensuring high standards of care that is evidence based and integral to service delivery and involving patients and others in developing and enhancing services Carry out regular reviews of incidents, complaints, risk assessments and other multidisciplinary audits within designated clinical units, ensuring that appropriate follow-up is taken to address and reduce risk and that learning is disseminated across the unit Support the Directorate Manager, Clinical Director and Matron in integrating the work of the medical, nursing, administrative and other professional/clinical staff and aligning these around the delivery of effective and efficient services

Specialist psychological assessment and therapy to women with mental health needs during and after pregnancy. Providing face to face 1:1 and group interventions Supervision and consultation relating to psychological assessment, formulation and interventions. Contributing to the ongoing service development of Perinatal Mental Health Team as part of the Leadership Team. Please review the attached job description and person specification for a full overview of the role.

To answer the telephone and process e-mails to deal with general queries/referrals received from the public, healthcare professionals and other partner organisations. To act in the role of Dispatcher, allocating resources (Healthcare Professionals) to attend patients to provide care in their homes. To be a resourceful problem solver that utilises the people and processes in place to provide an excellent level of patient care. To be adaptable and positive to embedding any changes into the functions of the Operations Centre. To embrace feedback using it as a learning opportunity to further develop your skills and knowledge

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s. Applications will be considered for trainee ACPs who are near the end of the MSc or have nearly completed their training, who can demonstrate significant clinical experience in the speciality of pain across both the inpatient and outpatient setting.

Main Tasks and Responsibilities Build rapport, maintain strong working relationships with and work closely alongside colleagues across the department, including colleagues in administrative, nursing and medical functions. Act as a representative of the Ophthalmology Directorate at wider divisional and Trust meetings. Review existing processes and pathways; develop more efficient and effective systems. Lead, implement and deliver sustainable change with the support of the Medical Ophthalmology Service Manager. Line manage and support Medical Ophthalmology Team Leaders; ultimate line management responsibility for wider administration team, including the Outpatient booking, patient pathway and reception teams. This includes ensuring all staff are appraised appropriately and lead recruitment and retention. Acting in accordance with Trust HR policies; including those related to performance and sickness management. Act as a role model to these admin teams; provide day-to-day support including training as required. Advocate for and ensure Trust and departmental policies and guidelines are implemented and adhered to. Investigate and respond to PALS queries, incident reporting and formal complaints. Maintain oversight of the administrative cost centres, remaining within budget and developing cost efficiency schemes to deliver savings. Alongside Data Quality and RTT Team Leader, maintain an overview of performance within the service; validate data to ensure accuracy, run and attend performance meetings; including those to review PTLs, measure against patient access targets and track variability. Report on overall performance and escalate potential breaches and areas of concern to Service Manager; lead on action plans to prevent breaches, working collaboratively with the administrative and clinical teams. Act as the service expert in relation to the Trust Elective Access policy and the creation and delivery of efficient and effective processes for the administration pathway for patient care. Monitor and manage activity across the service; ensure all activity is captured and recorded correctly to maximise income, identifying where planned activity targets are at risk and working to resolve such discrepancies. Deliver service-specific training to help staff and services to deliver efficient and effective administration processes. Through day-to-day oversight of performance; manage capacity and demand across the service; work with the clinical team to maximise efficiencies and utilisation. Independently carry out audits to identify areas of improvement across the service; work collaboratively to develop and deliver change initiatives to improve these. Build and manage clinic templates. Maintain day-to-day oversight of the medical rota; ensure key activities are covered and activities are closed down with adequate notice where appropriate, escalating appropriately to the Service Manager.

As Service Manager, some of your key responsibilities will include: Leading a culture within the service that ensures that all employees comply with relevant Trust Policies and guidelines and supports the delivery of the governance plan for the service and overall directorate. Work collaboratively with colleagues to ensure that effective governance arrangements and performance management systems are in place and ensure that risks are identified and included as appropriate on the directorate risk register and are progressed appropriately to reduce the risk profile. Work collaboratively with colleagues to address complaints and incidents appropriately lead the learning from such events. We know that a work-life balance is important, so we are open to you working compressed hours and can offer this on a hybrid working basis.

Please state in your application that you are a car driver, with access to your own vehicle for work, as these are essential requirements for this role. Please see the attached job descriptions and person specifications for more information about the role.

This is an exciting opportunity for an experienced administrator to support a young service (established 2021) as it continues to develop and expand. The service's operational hours are Monday to Friday 9am-5pm. Precise working hours are flexible and can be negotiated, although the ability to work at least part of the day on a Monday and a Friday is an essential requirement. Please see attached JD/PS for full details.