Total 16 job vacancies by NHS Jobs

Key Areas of ResponsibilityTo assess and prescribe care packages for patients with long term conditions,the frail & elderly, palliative care and rehabilitation needs for example, toachieve quality of life and independence where possible. To work within the integrated team to facilitate early discharge from hospital. To work within the integrated team to prevent unnecessary admission tohospital. To work with all health care professionals, and statutory/non statutoryagencies to provide a seamless, integrated service to our service users. ResponsibilitiesClinicalThe post holder will:1. Undertake comprehensive occupational therapy assessments of patients including those with a complex presentation, using investigative, analytical and clinical reasoning skills, and formulate a graded treatment plan.2. Formulate and execute individualised occupational therapy treatment plans of patients including those with complex presentation, in collaboration with the integrated team, other agencies and the patient, utilising a wide range of treatment skills.3. To provide assessment of functional ability and safety of patients in the community,to identify care, equipment, adaptation and therapy needs.4. Assess & plan treatment including teaching patients to utilise techniques & equipment to maximise their functional ability.5. Be aware of Assistive Technology and make referrals for this as required.6. Assess patients holistic needs, communicating complex and sensitive information to patients and carers as to their assessment, diagnosis, prognosis and treatment plan.7. To communicate effectively with patients and carers to maximise rehabilitation and treatment potential, and to aid motivation and understanding throughout the treatment process.8. Where there are barriers to understanding, such as hearing impairment, mental capacity impairment and other difficulties in comprehension, explanations require adjustments in order to gain understanding, consent and concordance.9. Be required to use tact and persuasive skills in order to gain the patients cooperation in their treatment plan.10. Liaise with GPs, Social Services, inpatient teams, other allied health careprofessionals and the voluntary sector to ensure identified needs are met and care co-ordinated appropriately11. To participate in multi-disciplinary/multi-agency meetings as appropriate, e.g. Gold Standard Framework.12. Be responsible for ensuring workload for self and others is planned and prioritised according to service targets ands needs.13. Ensure patient held records are completed for each visit, and that SystmOne inputting is completed on a daily basis.14. Plan and organise specialist services within the integrated team.15. Demonstrate dexterity and co-ordination when using specialist equipment and fine tools, manual and mobilising skills.16. Order equipment and supplies via electronic ordering systems for use within the team.17. Be aware of budget and ensure all effort is made to work within this.18. Ensure informed consent is obtained prior to initiating interventions.19. Will be exposed to bodily fluids, infected material, blood products on a daily basis, therefore must utilise universal precautions and adhere to infection control policies.

Communication1. To welcome patients, visitors, and relatives to the clinical area, providing assistance, support and information where required. Being aware of barriers to effective communication and respond appropriately.2. To answer the telephone, when necessary, in a polite courteous manner and respond appropriately within remit and pass on enquiries to the Registered Nurse.3. Communicate effectively within the nursing team, multi-disciplinary team and other departments to ensure that patient care is well planned and coordinated.4. To contribute to the handover of the care of patients within the team under the direct supervision of a RN maintaining confidentiality at all times.5. Report and record using the trusts systems (Datix) of all incidents, accidents, and complaints to the senior nurse on duty.6. Use the System One and ICE and other trust systems as required by the clinical area. Management1. Take all reasonable steps to ensure the safe keeping of patients property in accordance with trust policy2. Promote a professional, welcoming and uncluttered environment, keeping all storage areas safe and clean and tidy.3. To share responsibility in the care and maintenance of all equipment in the clinical area.4. Ensure all waste and soiled linen is disposed of in line with trust policy.5. Participate in audit under the direction of the RN.6. Cleaning and checking of beds, lockers, oxygen, and suction equipment in the clinical area following the discharge of a patient and in preparation for admission. Professional/Educational1. To ensure up to date with all mandatory (including if appropriate safeguarding and safeguarding supervision) training sessions.2. To have completed the Care Certificate or relevant experience in a care setting.3. To be flexible in relation to patient requirements.4. To continue personal development in relation to identified objectives.5. To supervise and support new staff and working with local induction programme6. Maintain up to date knowledge of changes in policies and procedures relevant to the post7. Participate in training and supervision sessions relevant to the clinical area this could include clinical competences where appropriate8. Ensure that attendance at an annual appraisal is maintained and document.

The following are the core responsibilities of the Receptionist. There may be on occasion a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels. These duties include - - Maintain and monitor the practice appointment system - Process personal, telephone and e-requests for appointments - Answer incoming phone calls, transferring calls or dealing with the patients' request appropriately - Signpost patients to the correct service - Initiating contact with and responding to, requests from patients, team members and external agencies - Clinically code data on EMIS - Photocopy documentation as required - Data entry of new and temporary registrations and relevant patient information as required - Input data onto healthcare records as necessary - Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team - Manage all queries as necessary in an efficient manner - Carry out system searches as requested - Maintain a clean, tidy, effective working area at all times - Monitor and maintain the reception area and notice boards - Support all clinical staff with general tasks as requested - Undertake room stocking and rotation - Order and monitor stationery supplies - Ensure repeat prescriptions are processed accurately and efficiently - Scan patient related documentation and attach scanned documents to patients healthcare records - Action incoming emails and correspondence as necessary

Main Duties & Responsibilities Clinical 1. To be professionally and legally responsible and accountable for all aspects of the post holders work, including the management of people under the post holders professional care. 2. Undertake comprehensive occupational therapy assessments of people with a learning disability, using investigative, analytical and clinical reasoning skills for a designated caseload, addressing occupational performance and skills deficits, enabling the individual in areas of self- maintenance, productivity and leisure. 3. Using skills in both verbal and non-verbal communication, undertake specialist assessments, with individuals whose presentation is complicated by factors associated with learning disability e.g. sensory processing difficulties, challenging behaviours, physical disability and mental health issues. 4. To promote awareness of the Specialist Occupational Therapy role and care pathways within Learning Disabilities Services, the Trust, other professionals and with people with learning disabilities and their carers. 5. To hold a time limited caseload of people with learning disabilities who require services in line with the appropriate Specialist Occupational Therapy pathways. 6. To formulate and execute individualised Occupational Therapy management and treatment/intervention plans, using clinical reasoning and utilising a wide range of treatment skills. 7. To contribute to multi-disciplinary assessment and the overall team care plan for the individual. 8. To disseminate person centred advice effectively to people with learning disabilities and to their carers (paid or unpaid) and staff (qualified/unqualified) and in their chosen and appropriate format 9. To act as a Care Programme Approach Coordinator, where appropriate, for people with complex healthcare needs who require ongoing monitoring and support due to the complexity and unpredictability of their health needs. 10. To research and recommend the prescription of appropriate equipment. 11. To inform General Practitioners of Occupational Therapy recommendations 12. To undertake, record and review thorough client centred risk assessments. 13. To ensure timely and appropriate referral to other specialists. 14. To contribute to the provision of a seamless service between acute and community services. 15. To work with parents who have a learning disability including the participation in Child Protection meetings, complying with all relevant guidelines and legislation. 16. To assess capacity, gain valid informed consent and have the ability to work within a legal framework where people lack the capacity to consent to treatment. 17. To apply a good level of understanding of the effect of disability, and provide training and expert advice to individual patients, family and paid carers, and multi-disciplinary team colleagues on Occupational Therapy. 18. To contribute and participate in person-centred meetings, chairing and/or taking formal minutes as necessary. 19. To promote access to mainstream services, supporting other professionals understanding of learning disabilities and reasonable adjustments. 20. To be responsible for the equipment used in carrying out clinical duties, and to adhere to department and Trust manual handling policies, and to ensure the safe use of equipment by others. 21. To be able to communicate with people who do not use speech, using alternative forms of communication. 22. To establish good communication networks with people who use the service, carers and other health workers and agencies Professional 23. To deputise for the Professional Lead for Occupational Therapy at appropriate meetings as requested by the Lead. 24. Adhere to the Trust supervision policy and participate in regular clinical supervision. 25. To provide effective guidance, supervision and appraisal for Occupational Therapy staff within the team, in order to manage their performance and ensure they provide the highest quality of service. 26. Accept responsibility for the delivery of the service, to organise this effectively and efficiently regarding clinical priorities and use of time. 27. To maintain waiting lists in accordance with the services procedures and actively work to reduce these through innovative changes to service delivery and appropriate challenge. 28. To assist in the development of clinical standards, policies, procedures and further service developments 29. To inform the Professional Lead of any variations to service delivery, changing priorities and needs, and their likely impact in relation to the need for service development. To work to resolve these issues with relevant others 30. To participate in Clinical Governance, Research and Development and Audit activities as required by line manager and Head of Service. 31. To educate and train Occupational Therapy students 32. To monitor equipment/resource levels in own service area and request new equipment/resources as appropriate. 33. To assist in keeping assessment, treatment and information materials and equipment up-to-date, safe (following infection control procedures) and in good order, informing the Professional Lead of needs and opportunities identified. 34. To be aware of and adhere to services policies, procedures and system to be used. 35. To ensure that up to date written and electronic records are maintained in accordance with professional and NCHC/NCC standards, and these are reviewed regularly as part of the clinical supervision sessions.

Main Duties & Responsibilities Clinical 1. To be professionally and legally responsible and accountable for all aspects of clinical work, including the management of people under the post holders care. 2. To manage and prioritise clinical work in relation to own caseload with support from the Senior Occupational Therapist. 3. To undertake comprehensive Occupational Therapy assessments for a designated caseload, addressing occupational performance and skills deficits, enabling the individual in areas of self-maintenance, productivity and leisure. 4. Use both verbal and non-verbal communication skills, to undertake the assessment with individuals whose presentation is complicated by factors associated with learning difficulty (e.g. sensory processing difficulties, challenging behaviours, mental health issues, and physical disability). 5. To work with people who use the service to identify Occupational Therapy goals as part of the overall care plan. 6. To plan and implement individual and/or group interventions, in collaboration with the individual, using occupation where possible to achieve therapeutic goals. 7. To monitor, evaluate and modify intervention of individual in order to measure progress and ensure effectiveness of intervention. 8. To support clients to access generic health services and other community facilities as appropriate. 9. To achieve an effective intervention the post-holder will, where appropriate, support the paid and unpaid carers within an individual support network. 10. To provide planned and spontaneous training, teaching, advice and support, to family carers, support workers and other professionals, to promote the understanding of Occupational Therapy and to ensure a consistent approach to meet the needs of the individuals. 11. To work in collaboration with other members of the individuals support network in a complex multi-disciplinary, multi-agency environment. 12. To assess capacity, gain valid informed consent and have the ability to work within a legal framework where people lack the capacity to consent to treatment. 13. To attend and participate in client-centred meetings, taking formal minutes as necessary. 14. To be responsible for the equipment used in carrying out clinical duties, and to adhere to department and Trust manual handling policies, and to ensure the safe use of equipment by others. 15. To demonstrate an ability or willingness to learn to communicate with people with learning disabilities using alternative technologies as appropriate. 16. To demonstrate effective communication skills with carers, team members and people from other agencies. 17. To ensure that up to date written and electronic records are maintained in accordance with professional and trust standards and provide specialist Occupational Therapy reports relevant to practice setting. Professional 18. To review and reflect on own practice and performance through effective use of clinical and professional supervision and appraisal. 19. To demonstrate ongoing personal development through participation in internal and external development opportunities, recording learning outcomes in a portfolio. 20. To produce, in conjunction with supervisor, an annual personal development plan. Trust Values Trust Behaviour Framework All post holders are required to adhere to the Trusts Behaviour Framework in the undertaking of their duties. Research & Development May be required to undertake surveys or audits, as necessary to own work; may occasionally participate in R&D, clinical trials or equipment testing. Safeguarding Clause Norfolk Community Health and Care NHS Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff and volunteers to share this commitment. Rigorous recruitment checks are carried out and where applicable to the role successful applicants will be required to undertake a criminal records check via the Disclosure and Barring Service (DBS). Infection Control Norfolk Community Health and Care NHS Trust staff are responsible for protecting themselves and others against infection risks. All staff regardless of whether clinical or not are expected to comply with current infection control policies and procedures and to report any problems with regard to this to their managers. All staff undertaking patient care activities must attend infection control training and updates as required by Norfolk Community Health and Care NHS Trust. Health and Safety Employees must be aware of the responsibilities placed upon them under the Health and Safety at Work Act (1974), to ensure the agreed safety procedures are carried out to maintain a safe environment for employees and visitors. To ensure that the Trusts Health and Safety Policies are understood and observed and that procedures are followed. To ensure the appropriate use of equipment and facilities and the environment is maintained in good order. To take the necessary precautions to safeguard the welfare and safety of themselves, patients, staff and visitors, in accordance with the Health and Safety at Work Act. To undertake appropriate Health and Safety training to support safe working practice including, where appropriate, its management. General All staff are required to respect confidentiality of all matters that they learn as a result of the employment with the Trust, including matters relating to other members of the staff and members of the public/patients. Maintain appropriate patient and clinical records in line with the Trusts policies and procedures, and in line with the agreed service specification. The post holder will be expected to participate in an annual appraisal of their work where the job description will be reviewed, and objectives set. In line with the annual personal development plan the post holder will be expected to undertake any training or development required to fulfil their role. Ensure that all patients, clients and colleagues are treated at all times in an equitable manner, respecting diversity and showing an understanding of diversity in the workplace. The post holder must carry out their responsibilities with due regard to the Trusts Equality and Diversity Policies, Procedures and Schemes and must ensure that equality is promoted at all times. NCHC is committed to supporting our voluntary workforce and all apprentices, and all staff are expected to welcome and support volunteers and apprentices in their teams. This job description is not exhaustive and may be amended from time to time in consultation with the post holder. The post holder will be required to undertake any other duties as may be required for the effective performance of the post.

The must haves for you to be considered for this role: Evidence of extended role relevant to the core function of the CRHTT in providing alternative to admission and least restrictive practices Masters level qualification or equivalent experience Substantial post registration experience in an advanced mental health practitioner and/or senior clinical position, to include significant leadership functions For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. For further application tips see the help with your application document attached once you click apply. If youre someone who shares our passion for excellence and care, you belong at Berkshire Healthcare! We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.

please attached and detailed job description for your information. for further details please visit www.time4ugroup.co.uk

Current UK NMC registration, level 1. Working towards Degree (desirable) Experience of working within a multidisciplinary team. Experience of working with patients with multiple pathologies and developing and delivering care plans designed to meet their needs. Appropriate short clinical skills e.g. venepuncture.(desirable) Excellent verbal, written and interpersonal communication skills. Basic computer skills. Ability to maintain and improve standards of care. Experience of resource management. (desirable) Experience of a research audit (desirable)Experience of audit. Up to date knowledge of current clinical/professional issues. Understanding or resource management. Knowledge and understanding of learner needs.Communication Able to communicate effectively in written and verbal English language Evidence of relevant experience and development Support other staff Willing to undertake appropriate training Self-awareness. Flexible/positive approach to work. Enthusiastic and able to work under pressure Able to work collaboratively as part of a team. Ability to identify with the Trust commitment to safeguarding vulnerable adults Value and respect the privacy and dignity for patients Able to identify with the Trusts commitment to safeguarding andpromoting the welfare of children and young people Able to make own travelling arrangements

The following are the core responsibilities of the Receptionist. There may be on occasion a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels. These duties include - - Maintain and monitor the practice appointment system - Process personal, telephone and e-requests for appointments - Answer incoming phone calls, transferring calls or dealing with the patients' request appropriately - Signpost patients to the correct service - Initiating contact with and responding to, requests from patients, team members and external agencies - Clinically code data on EMIS - Photocopy documentation as required - Data entry of new and temporary registrations and relevant patient information as required - Input data onto healthcare records as necessary - Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team - Manage all queries as necessary in an efficient manner - Carry out system searches as requested - Maintain a clean, tidy, effective working area at all times - Monitor and maintain the reception area and notice boards - Support all clinical staff with general tasks as requested - Undertake room stocking and rotation - Order and monitor stationery supplies - Ensure repeat prescriptions are processed accurately and efficiently - Scan patient related documentation and attach scanned documents to patients healthcare records - Action incoming emails and correspondence as necessary

Job Summary :Part Time hours as follows Monday 07:45 to 18:30 Tuesday 07:45 to 12:30 Wednesday 07:45 to 13:00 Thursday 07:45 to 13:00 Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team members and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Work both independently and within the practice team to promote a patient orientated delivery of health care services. Organise their daily workload to ensure the smooth running of the appointment system. Input data on the computer as per Triangle Group Practice protocols to ensure that patient information is kept updated Job Responsibilities - Receptionist Triangle Group Practice Administration To have a thorough knowledge of all Triangle Group Practice Policies and Procedures To work in accordance with Triangle Group Practice protocols To maintain a computerised medical database To Email and photocopy as requested To receive deliveries into the practice and process the relevant accompanying paperwork To adhere to the practice protocol for incoming and outgoing petty cash To open, sort and date all incoming post and process according to practice protocols To sort and file clinical letters in the appropriate files To pull Lloyd George notes from the filing system and amalgamate them with the computerised patient record in preparation for the return of the patients notes to the ICB. To sort patient notes received from other practices into date order, oldest letters at the bottom, newest on top and amalgamate with any new notes from Triangle Group Practice clinicians To scan and Read Code clinical letters as directed by GPs using appropriate codes To send out recall letters To observe and adhere to security requirements To report all accidents/untoward incidents promptly to their line manager or as per the Incident Reporting Policy To liaise with the manager to identify problems relating to Patient dissatisfaction To respond to and resolve, as far as possible, patient queries by examining paper and computerised records or by liaising with the appropriate clinician. These may be face to face or by telephone To participate in appraisal To ensure their own knowledge of building facilities, security or fire systems, health and safety policy and other practice procedures is kept up to date by attending staff meetings and reading circulated material designed for this purpose Reception To adhere to Triangle Group Practice repeat prescription protocol To have working knowledge of the telephone system, during and out of hours To be able to undertake all reception duties as necessary To handle in-person/telephone requests for results and book appointments with the clinician to discuss results or inform them of abnormalities ONLY in accordance with the practice policy Appointments To schedule Patient appointments according to medical or nursing need To process appointment requests using the Triangle Group Practice appointment protocols To deal with home visits requests in accordance with Triangle Group Practice protocols To keep waiting Patients informed of delays in the appointment system To make detailed, accurate and legible notes of messages received for other members of the practice team. Ensure that messages are noted with the time, return telephone numbers and on the appropriate date To book and receive visitors, verify identity and accompany to the point of destination within building. Ensure visitors do not have access to unauthorised areas without supervision To accurately and legibly transcribe telephone / face to face messages onto the appropriate department. To liaise with hospitals and outside agencies IM&T Register new or temporary patients, assisting where necessary, with the completion of forms To process registration links To process patients change of address To maintain a computerised medical database To process repeat prescription request in accordance with practice guidelines. Process Pathology links and send out recall letters as needed To input data for Cytology and Childhood Immunisations accurately To assist in the processing of E-referrals in accordance with practice procedures To adhere to Triangle Group Practice information governance requirements This job description reflects the immediate requirements and objectives of the post and is not exhaustive. Confidentiality : In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety : The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include: Using personal security systems within the workplace according to practice guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards. Reporting potential risks identified. Equality and Diversity : The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development : The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Communication : The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members. Communicate effectively with patients and carers. Recognise peoples needs for alternative methods of communication and respond accordingly.

To be responsible for the overall hygiene & maintenance of the department and equipment. To plan and organise own day-to-day work tasks and activities as directed by the physiotherapist on a daily basis. To record patient treatment in an accurate and timely manner in accordance with the trust standard. To work to the standards of individual clinical areas to ensure that background knowledge is acquired through independent learning and collaboration with senior staff. To participate in in-service training programme and CPD activities as appropriate.

Job responsibilities: Assist in and perform routine tasks related to patient care as directed by senior staff and GPs Cytology Wound care Removal of Sutures New Patient Medicals Asthma Reviews Hypertension Management Routine immunisations/Childhood immunisations Chaperoning and assisting patients where appropriate who are being examined by another clinician Assisting GPs with minor surgery Requesting pathology tests, for example urine culture, swabs Interest in Diabetes or Coronary Heart Disease and Contraception. Following agreed clinical protocols with referral to GPs as appropriate Maintaining GP and Nurses rooms, stocking and rotating items as required Chaperoning and assisting patients who are being examined by another clinician. Maintain general tidiness and cleanliness of nurses and treatment rooms Ordering of vaccinations to maintain stock levels Participation in administrative systems in the Practice At all times there will be a need to maintain accurate records Attend and participate in any Practice meetings when required. On occasion there may be a requirement to undertake home visits Any other delegated duties appropriate to the post

Main Duties & Responsibilities Clinical 1. To be professionally and legally responsible and accountable for all aspects of clinical work, including the management of people under the post holders care. 2. To manage and prioritise clinical work in relation to own caseload with support from the Senior Occupational Therapist. 3. To undertake comprehensive Occupational Therapy assessments for a designated caseload, addressing occupational performance and skills deficits, enabling the individual in areas of self-maintenance, productivity and leisure. 4. Use both verbal and non-verbal communication skills, to undertake the assessment with individuals whose presentation is complicated by factors associated with learning difficulty (e.g. sensory processing difficulties, challenging behaviours, mental health issues, and physical disability). 5. To work with people who use the service to identify Occupational Therapy goals as part of the overall care plan. 6. To plan and implement individual and/or group interventions, in collaboration with the individual, using occupation where possible to achieve therapeutic goals. 7. To monitor, evaluate and modify intervention of individual in order to measure progress and ensure effectiveness of intervention. 8. To support clients to access generic health services and other community facilities as appropriate. 9. To achieve an effective intervention the post-holder will, where appropriate, support the paid and unpaid carers within an individual support network. 10. To provide planned and spontaneous training, teaching, advice and support, to family carers, support workers and other professionals, to promote the understanding of Occupational Therapy and to ensure a consistent approach to meet the needs of the individuals. 11. To work in collaboration with other members of the individuals support network in a complex multi-disciplinary, multi-agency environment. 12. To assess capacity, gain valid informed consent and have the ability to work within a legal framework where people lack the capacity to consent to treatment. 13. To attend and participate in client-centred meetings, taking formal minutes as necessary. 14. To be responsible for the equipment used in carrying out clinical duties, and to adhere to department and Trust manual handling policies, and to ensure the safe use of equipment by others. 15. To demonstrate an ability or willingness to learn to communicate with people with learning disabilities using alternative technologies as appropriate. 16. To demonstrate effective communication skills with carers, team members and people from other agencies. 17. To ensure that up to date written and electronic records are maintained in accordance with professional and trust standards and provide specialist Occupational Therapy reports relevant to practice setting. Professional 18. To review and reflect on own practice and performance through effective use of clinical and professional supervision and appraisal. 19. To demonstrate ongoing personal development through participation in internal and external development opportunities, recording learning outcomes in a portfolio. 20. To produce, in conjunction with supervisor, an annual personal development plan. Trust Values Trust Behaviour Framework All post holders are required to adhere to the Trusts Behaviour Framework in the undertaking of their duties. Research & Development May be required to undertake surveys or audits, as necessary to own work; may occasionally participate in R&D, clinical trials or equipment testing. Safeguarding Clause Norfolk Community Health and Care NHS Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff and volunteers to share this commitment. Rigorous recruitment checks are carried out and where applicable to the role successful applicants will be required to undertake a criminal records check via the Disclosure and Barring Service (DBS). Infection Control Norfolk Community Health and Care NHS Trust staff are responsible for protecting themselves and others against infection risks. All staff regardless of whether clinical or not are expected to comply with current infection control policies and procedures and to report any problems with regard to this to their managers. All staff undertaking patient care activities must attend infection control training and updates as required by Norfolk Community Health and Care NHS Trust. Health and Safety Employees must be aware of the responsibilities placed upon them under the Health and Safety at Work Act (1974), to ensure the agreed safety procedures are carried out to maintain a safe environment for employees and visitors. To ensure that the Trusts Health and Safety Policies are understood and observed and that procedures are followed. To ensure the appropriate use of equipment and facilities and the environment is maintained in good order. To take the necessary precautions to safeguard the welfare and safety of themselves, patients, staff and visitors, in accordance with the Health and Safety at Work Act. To undertake appropriate Health and Safety training to support safe working practice including, where appropriate, its management. General All staff are required to respect confidentiality of all matters that they learn as a result of the employment with the Trust, including matters relating to other members of the staff and members of the public/patients. Maintain appropriate patient and clinical records in line with the Trusts policies and procedures, and in line with the agreed service specification. The post holder will be expected to participate in an annual appraisal of their work where the job description will be reviewed, and objectives set. In line with the annual personal development plan the post holder will be expected to undertake any training or development required to fulfil their role. Ensure that all patients, clients and colleagues are treated at all times in an equitable manner, respecting diversity and showing an understanding of diversity in the workplace. The post holder must carry out their responsibilities with due regard to the Trusts Equality and Diversity Policies, Procedures and Schemes and must ensure that equality is promoted at all times. NCHC is committed to supporting our voluntary workforce and all apprentices, and all staff are expected to welcome and support volunteers and apprentices in their teams. This job description is not exhaustive and may be amended from time to time in consultation with the post holder. The post holder will be required to undertake any other duties as may be required for the effective performance of the post.

Operational Management To ensure the delivery of all operational priorities as agreed by the Director. To lead and deliver the operational management of services provided by Time 4 U To be responsible for the production of an annual service plan for the organisation. Working with the Quality and Governance Manager to ensure robust governance systems are in place and maintained to maximise the effectiveness of services consistent with national standards and Care Quality Commission guidance. Promote joint working across all services in Time 4 U and other agencies to maximise the provision of effective services. To lead in in care package reviews and placements offering insight into risk management, overall review of complex issues presented by clients in particular reducing readmissions to Secondary mental health and Learning disability services To provide strong individual and professional leadership through change, supporting staff, colleagues, and partners Enable the meaningful involvement of clients and carers in the development, deliver and monitoring of services. To foster joint working with all agencies, particularly local authorities, Care Quality Commission and Ofsted to deliver policies and procedures, record keeping and information sharing to support the joint provision of care services. To, with the Quality and Governance Manager to lead on the development of the organisations Quality Improvement programme. To support all registered managers to implement early warning signs for relapse prevention of all clients in placement. Management Resources To lead review of clients risk in line with changing needs with the support of the business development unit in responding to packages of care that will aid safe management of complex clients. To deliver priorities of the organisation within agreed resources To support the Finance department as required to establish and agree income and expenditure budget plans for agreement by the Director Workforce To work in tandem with the Head of Human resources to develop initiatives for staff support, training and recognition To manage and supervise the Registered/senior service managers across the organisation To develop a cohesive, motivated high performing group of registered managers ensuring the effective leadership of all staff in Time 4 U. To lead the senior management team in the recruitment, training and management of all staff ensuring the workforce has the skills, expertise and motivation to deliver high quality care services Recognition of staff and development initiatives for staff recognition Strategic Development and Partnership Working Support the organisation in the development of the best quality, working relationships that are possible with the Local Authorities, Care Quality Commission, NHS organisation and other partner organisations. Support the Director in the development of strategic and service plans to implement and achieve the strategic objectives and visions of the organisation and its partners. Support the Director in all aspects of collaborative working with stakeholders ensuring the development and maintenance of effective joint working and relationships. As part of this task, participating and representing the organisation as required on all key fora such as the Clinical Governance meeting, finance meetings, client reviews, safeguarding conferences and other strategic meetings. Performance Monitoring and Management With, Quality and Governance Manager, ensure the effective working of clinical governance system and processes within the service including the provision of timely, relevant and accurate information to support the organisations requirements e.g. CQC, Infection Control, Health & Safety, Complaints, compliments To work with the Head of Positive Behaviour Support to develop strategies to manage risk and support staff across the organisation. To support in the provision and use of accurate, relevant and timely reports to monitor service performance, to identify variances and to agree corrective actions consistent with monitoring requirements To ensure the prompt and effective investigation of allegations or reports of abuse of any clients in line with local policies, procedures and standards With , Quality and Governance Manager, to develop and maintain a Risk Register for the organisations consistent with national standards ensuring high risks are notified to the relevant departments Encourage all staff and personally participate in the evaluation and audit of services. Ensuring the dissemination of identified good practice within the organisation. To work closely with colleagues and other agencies to monitor and audit service quality standards, and to apply the principles of Best value, continuous improvement and clinical governance to the organsations services To ensure that information technology is used to its fullest potential to provide management information and to inform future service delivery. To manage the collection and analysis of statistical and management information within the organisation. Together with Director and Governance and Quality manager, to develop and implement key performance indicators for registered /senior service managers and services across Time 4 U group. Other Duties To undertake such other duties within the scope of the role as maybe determined from time to time by the Director. With other senior management colleagues, participate as support to on -call managers .

The following are the core responsibilities of the Operations Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. Managing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities Providing leadership and guidance to all staff ensuring that they adhere to policy and procedure at all times Overseeing HR with the practice, sickness, holidays Overseeing the administrative elements of QOF, liaising with GPs, nursing staff and administrators Implementing systems to ensure compliance with CQC regulations and standards Evaluating, organising and overseeing the staff induction programme Implementing and embedding an effective staff appraisal process Implementing and embedding an effective practice and staff development plan for all staff (clinical and administrative) whilst maintaining a robust training record Implementing effective systems for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare Leading the management of the clinical system, ensuring IT security and IG compliance at all times and responding to and resolving all local IT issues Actively encouraging and promoting the use of patient online services Updating and acting as the focal point for the practice website and social media sites Guiding staff and developing searches and audits on the clinical system Reviewing and updating clinical templates ensuring they relate to current practice Marketing the practice appropriately to ensure patient population is stable or increasing Managing contracts for and highlighting issues with services i.e., cleaning, gardening, window cleaning etc. Guiding the team to reach QOF targets (supported by the nursing and administrative leads) Ensuring the staff implement the practice wide approach to the management of all patient services matters Managing DNAs, providing data and planning tools coupled with liaison with referred repeat offenders Implement the complaints process, ensuring complaints are dealt with in a timely manner and, where necessary, escalated to the next level Ensure all staff are aware of the management of the premises, including health and safety aspects and undertake risk assessments and mandatory training as required Monitor and disseminate information on safety alerts and other pertinent information Maintain the significant event database, providing advice to staff and briefing the team at meetings as required Review and update practice policies and procedures Undertake claim process for LES/ES inclusive Practice lead for CQRS In addition to the primary responsibilities, the Operations Manager may be requested to: Support the management of the Patient Participation Group Support the overall practice clinical governance framework, submitting reports for OQF, enhanced services and other reporting requirements using CQRS/ Open Exeter etc. Brief clinicians on performance levels, advising actions to ensure high achievement across all QOF areas Identify trends and devise solutions to reduce risk and repeated occurrences of significant events Develop, implement and embed the practice audit programme (in conjunction with the lead nurse) Support the practice and management team with continuous improvement and change initiatives Acting as the lead for recruitment including pre-employment checks and DBS Reviewing and regularly updating job descriptions and person specifications ensuring all staff are legally and gainfully employed