1. Job Purpose To support the clinician in ensuring that the patient pathway is completed within laid down timescale in accordanc.....
1. Job Purpose To support the clinician in ensuring that the patient pathway is completed within laid down timescale in accordance with policy, procedure and working instruction. The post holder will be responsible for supporting the continuing provision of first-class care for all our patients through ensuring reception, administrative and driving duties are undertaken efficiently and effectively. 2. Job Summary To act as receptionist at the base, managing patient appointments, supporting clinicians with administrative tasks, and supporting and managing patients through their experience with Shropdoc To liaise with despatch and your clinician to ensure that base appointments and home visits are completed in a timely fashion To drive the Shropdoc vehicle to home visits in a safe and competent manner To ensure that all kit is checked and available for both home and base appointments To ensure that vehicles are checked prior to any visits so that they are safe and roadworthy 3. Duties and Responsibilities - BASE 3.01To ensure that the base is set up and ready for patients at the beginning of the shift. All computers to be logged in and all essential kits ready and available. 3.02To ensure that the base email account is checked and anything relevant is actioned, all phone lines are connected, and printers are operational. 3.03All clinical kits are checked in conjunction with the Kit Checking and Sealing Process 3.04To appropriately record all drug and sundry usage across the shift using the relevant stock control method and in conjunction with the Medicines Management Policy 3.05To support your clinician with administrative tasks, such as scanning paperwork, emailing information or making phone calls 3.06To be responsible for greeting patients at bases and promptly recording their arrival on clinical software and ensure that should a patient not attend that it is promptly reported to despatch 3.07To ensure that all infection control procedures are stringently followed in line with relevant policy and maintain a continuously clean and tidy environment 3.08To carry out basic first response and fault-finding following failure of systems/technical equipment 3.09To provide clear and specific details to despatch when reporting issues that require further investigation 3.10To log any incidents that occur on shift via Radar (for example, health and safety incidents, safe-guarding concerns etc.) 3.11To advise clinicians of any drug or sundry shortages 3.12To witness the removal and re-stock of controlled drugs and sign your agreement 3.13To check the presence and function of all diagnostic equipment, replacing batteries or reporting any faulty items 3.14To keep despatch appraised of clinical workload and any delay in seeing patients 3.15To always maintain security of the base, including ensuring that the drugs cupboard remains locked, and that no patient identifiable data is accessible 3.16To follow the process for patients without appointments should people unexpectedly turn up at base looking for clinical support 3.17To ensure prescriptions are in printers when the doctor is seeing patients but stored in drugs cupboard when on home visit or base is closed 4. Duties and Responsibilities HOME VISIT 4.01To ensure that the clinician is always transported to home visits safely and with all clinical kit available 4.02To maintain contact with despatch throughout home visits, informing them of any delays/detours and always ensuring they are contacted before returning to base 4.03Comprehensively complete vehicle checks as per the Driver and Vehicle Policy and the Vehicle and Kit Log before driving anywhere on shift 4.04Ensure that full clinical kits are available on all home visits and that it is regularly checked and re-stocked in accordance with procedure 4.05To always use the TomTom satnav in the vehicle, even on short, local journeys 4.06Support clinician in locating the front door of properties and assist with carrying of kit 4.07Report all arrival and departure times using the working times function of the TomTom 4.08Provide an escort into the patients home at the request of the clinician if you feel safe and comfortable doing so. Never witness a consultation, remain in the hall/by front door and be available as required 4.09Record all drugs/sundries dispensed out of the vehicles using relevant stock control recording method and restock as required 4.10Record details of home visits on Vehicle and Kit log 4.11Always maintain security of vehicle 4.12To always abide by the rules of the Highway Code and the Driver and Vehicle Policy 4.13To ensure Toughbooks are charged and switched on and that you are aware of how to resolve basic faults 5. Duties and Responsibilities ALL TIMES 5.01Ensure that the lone worker devices are switched on and accessible both whilst on base and in the car. 5.02Ensure that you know what to do in the event of systems going down and how to revert to fail over/contingency measures 5.03Be responsive in case of a clinical emergency and support your clinician appropriately 5.04Ensure all E-learning training is up to date and complete and attend any statutory and mandatory training as requested 5.05To maintain a constant interest in matters relating to Health and Safety and to escalate any concerns 5.06To actively participate in the training and mentoring of any new members of staff 5.07To attend base meetings or other scheduled operational training when requested 5.08To undertake any other duties of a similar nature consistent with the responsibilities of the post 5.09To have a good understanding of Shropdoc policy and procedures, in particular those pertaining to your role 5.10To maintain regular and consistent attendance at work, be punctual and ensure that you wear Shropdoc uniform while on shift 5.11Ensure good communication skills are used with patients, members of the public and health care professionals and that complaints, compliments or concerns are responded to appropriately