Total 3 job vacancies by NHS Jobs

The role will have expectations measured by: a. Personal productivity to agreed performance standards to ensure that all customers are provided with the best advice and solution b. Meeting forecasts and budgets for the supply of NHS hearing systems c. Compliance with professional and clinical standards d. Service user satisfaction levels (including customers and GPs) e. Monitoring of NHS contract performance areas such as timely hearing aid fitting, provision of rehabilitation advice and completion of aftercare f. Working with Branch Managers to ensure all NHS income streams are realised. PROFESSIONAL DUTIES AND RESPONSIBILITIES: To work under the direction and control of your Line Manager to the required standards At all times to comply with: RCCP or HCPC standards as appropriate BSA recommended procedures (BSA procedure guide) BAA guidelines NICE Guidelines Company guidelines (Company Handbook) Company administration procedures All other company procedures and guidelines informed to you throughout your employment Local NHS hearing CCG contract requirements To demonstrate an ability to reflect on own practice and to identify own strengths and development needs To be responsible for own professional actions and to recognise own professional boundaries and when to seek advice from others To liaise with branch managers to ensure the NHS hearing business is successful and to motivate and train branch staff to: a) Book hearing screening checks b) Deal with all NHS enquiries c) Handle all NHS user and service call enquiries / requests d) Maintain an effective appointment diary e) Complete any administration required To undertake NHS consultations with customers at Scrivens branches, medical centres or any other premises as required To deal with any concerns or complaints sensitively and in a timely manner to avoid escalation To attend relevant training and development courses in order to maintain and expand skills and knowledge appropriate to your scope of practice whilst ensuring compliance with CPD requirements To be responsible for maintaining your CPD records in a form acceptable to the HCPC / RCCP Where required, to supervise the work of, and offer guidance and advice to, other Scrivens personnel on all aspects of hearing aid dispensing and branch work To be professionally dressed at all times CLINICAL RESPONSIBILITIES To assess customers' hearing and provide best advice in accordance with: Company and BSA recommended procedures BAA guidelines Relevant HCPC / RCCP Standards Any other pertinent standards that may be introduced from time to time To carry out a case history To conduct otoscopy To carry out routine Puretone Air Conduction and Bone Conduction Audiometry including masking as required To take aural impressions and depending on the degree and type of hearing loss and dexterity, select ear moulds To select and programme / fit appropriate hearing instruments including the use of REM fitting. To provide a full structured customer-centred aftercare programme To use appropriate outcome measures, both subjective and objective, to ensure hearing instruments are providing maximum benefit and to use evidence based practice to support this To instruct and advise customers on hearing aid use To be responsible for daily checking of test equipment To follow best practice principles with regard to infection control in the workplace To commit to CPD to ensure that you keep up to date with the latest developments in audiology To keep accurate records and treatment plans KEY ATTRIBUTES HCPC / RCCP registration Computer literate Motivated and focused on achieving own goals Confident about working within a team and autonomously Be happy to offer the customer the best solution for any given problem Dedicated to exemplary customer service to ensure quality of service and customer satisfaction Excellent time-management and attention to detail Excellent communication skills, with empathy and patience Desire to provide the best service and advice to the best of your abilities The job description will be subject to amendment in the light of experience and in consultation with you. This job description is not a complete list of duties, but is intended to give a general indication of the type of work undertaken. It will vary over time as demands and priorities change. Significant changes in the range of work undertaken will be made only after discussion with you.

The 4 must haves for you to be considered for this role: Previous experience of working in an office or customer care environment. Competent and experienced administrator with good IT skills and attention to detail and accuracy. Professional telephone manner, able to deal with sensitive or challenging phone calls. Ability to work effectively in a team. Hear what our people say about working for our CAMHS service: https://bit.ly/CAMHS If you recognise yourself in these requirements, we recommend you apply today! For further information about the role, please see attached job description and person specification.We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. For further application tips see the help with your application document attached once you click apply. If you're someone who shares our passion for excellence and care, you belong at Berkshire Healthcare! We welcome a conversation about flexibility and any other questions you may have. Please don't hesitate to call: Jennie Pohlman, Business Support Manager on 07929 767579 or email jennie.pohlman@berkshire.nhs.uk who'll be delighted to help. We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.

The 4 must haves for you to be considered for this role: Previous experience of working in an office or customer care environment Competent and experienced administrator with good IT skills and attention to detail and accuracy Professional telephone manner, able to deal with sensitive or challenging phone calls Ability to work effectively in a team. If you recognise yourself in these requirements, we recommend you apply today! For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. For further application tips see the help with your application document attached once you click apply. If youre someone who shares our passion for excellence and care, you belong at Berkshire Healthcare! We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call: Jennie Pohlman Business Support Manager on 07929 767579 or email jennie.pohlman@berkshire.nhs.uk wholl be delighted to help. We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.