Total 5 job vacancies by NHS Jobs

Please find attached job description and job specification detailing main responsibilities and duties.

You be required to handle incoming and outgoing telephone calls to the multi-disciplinary clinical staff and manager in a polite and efficient manner. Receive and deal with telephone enquiries, responding appropriately to callers including high risk, abusive, threatening, depressed, suicidal and vulnerable clients and carers. Maintain strict confidentiality at all times. Record accurate messages and follow them up appropriately in accordance to department guidelines. To deal face to face with patients and families seeking further help/information and to be aware of the needs of the clients and to deal in an appropriate manner with clients who can be hostile, abusive or aggressive. To exchange confidential and/or sensitive information between staff, patients, and carers in person or on the telephone. The unpredictability of patients means that persuasive, reassuring, empathic, skills are required at all times. Deal with queries raised by patients, relatives, GPs or other healthcare professionals both internally and externally to the trust. These are often of a non-routine nature and involving complex issues such as medication and other clinical treatments where there are barriers to understanding due to the nature of the client group. Be responsible for ensuring all correspondence is accurately and appropriately presented using Trust and department procedures. To update as necessary and attend mandatory training and maintain records as per Trust policy. Responsible for ensuring all correspondence is accurately and appropriately presented using trust and departmental procedures and medical terminology used by the clinical staff. To be skilled and experienced in the full range of administration practices, software programmes and specialised functional terms. To be proficient with the knowledge of patient records management, including use of electronic patient record systems, supporting new users and instructing them as necessary. To use the knowledge and experience to meet the needs of the clinical teams by completing non routine tasks on a daily basis. To operate the trusts telephony systems. To update skills as necessary and attend mandatory training and maintain records as per trust policy.

The post holder is expected to work closely with and support Assistant Business Administrators Senior Business Administrators and Clinical Support Administrators to provide a consistent and efficient admin service as a team. The role will also be required to manage internal relationships within the ELDP Partnership including the Joint Management Group, EPUT and HPFT. The post holder will be required to work from Lexden Hospital (Colchester) on Monday Wednesday and Technicon House (Braintree) Thursday and Fridays. Be aware of and able to make adjustments to plans at short notice. To manage and organise own time and work efficiently and adhere to deadlines to enable the smooth running of the department. To deal with all service user enquiries, exercising initiative with regard to necessary action, using sensitivity and tact. Keep data/information systems up to date and stores information correctly and safely. Admissions: preparation of folders if service user is new to the service, or the receiving of old folder if transferred, logging of admission onto Paris. To maintain service users data on PARIS Booking and recording of staff training and logging of attendance to training Responsible for informing services users/carers, colleagues and outside agencies of appointments, changes to appointments, cancellations in person, telephone or by letter. To negotiate agreements and co-operation from patients using tact at all times To provide minute taking support on occasions

Please refer to the attached Job Description and Person Specification for a detailed list of responsibilities. Our Service: The ARMS team is under the umbrella of the existing Early Intervention in Psychosis (EIP) Service. You will be supporting young people aged 14- 35 who are at risk of developing psychosis and may present with other associated mental health difficulties. Our EIP teams across the trust provide specialist services for people aged 14 65 years old who are experiencing psychosis for the first time. We support people and their families through what can be a difficult and confusing time; helping them to make sense of what is happening, feel more in control, and work towards their goals. There are further ARMS teams in various stages of development across Essex, with variations in service design and delivery according to local needs. The post holder will be required to work across the North Essex locality including the Colchester, Clacton and Harwich areas.

Daily check of vehicle and equipment. Top-up, replenish and clean as required, reporting/logging deficiencies to Liaison Manager/Supervisor to ensure compliance with operational and legal requirements. Clean ambulance parking bay and assist with station duties ensuring the premises are left in a safe and secure condition. As soon as is practical, but no later than 24 hours, report vehicle accidents/incidents to the Liaison Office or EOC, ensuring the requirements of the Road Traffic Act are complied with. Ensure vehicle and contents are left in a secure condition at all times. Ensure that at all times whilst operating the vehicle legislative requirements (e.g. use of mobile phones) are complied with.