Total 31 job vacancies by NHS Jobs

Please see the job description and person specification attached to this advert for full details on the role

The post holder will be a senior member of the Learning disability Intensive Support Service (LDISS) working with service users throughout Gloucestershire. The purpose of this role is to: Provide specialist skills and knowledge to deliver evidence based occupational therapy assessment and treatment to service users with complex learning disabilities Work as a key member of a specialist multidisciplinary service contributing expert knowledge and outcomes of assessments to support the creation of specialist intervention plans to manage complex needs including behaviours that challenge others Provide advice, and training to support primary and secondary health care professionals, social care providers and carers to enable them to better meet the health needs of service users Optimise the service users ability to remain in the community and / or be cared for in the least restrictive environment. Facilitate appropriate discharge from hospital and respond to agencies requiring assessment of service users who are being considered for hospital admission. Implement and monitor PBS strategies or equivalent strategies. Be lead mentor for students under the remit of the profession Supervising staff at band 5 and below

The post holder will be a senior member of the Learning disability Intensive Support Service (LDISS) working with service users throughout Gloucestershire. The purpose of this role is to: Provide specialist skills and knowledge to deliver evidence based occupational therapy assessment and treatment to service users with complex learning disabilities Work as a key member of a specialist multidisciplinary service contributing expert knowledge and outcomes of assessments to support the creation of specialist intervention plans to manage complex needs including behaviours that challenge others Provide advice, and training to support primary and secondary health care professionals, social care providers and carers to enable them to better meet the health needs of service users Optimise the service users ability to remain in the community and / or be cared for in the least restrictive environment. Facilitate appropriate discharge from hospital and respond to agencies requiring assessment of service users who are being considered for hospital admission. Implement and monitor PBS strategies or equivalent strategies. Be lead mentor for students under the remit of the profession Supervising staff at band 5 and below

£1000 bonus when completed 12 months service (£500 for PT). Full time - this entails fixed shift working in a team rota pattern of 4 shifts on and 4 days off: 06:45 to 19:00 for 2-day shifts followed by 2-night shifts of 18:45 to 07:00. Part time - this entails fixed shift working: 06:45 to 19:00 for day shifts and night shifts of 18:45 to 07:00, working in a team rota pattern of 2 day shifts on, 8 days, 2 nights, 4 days off. Rolling rota available 2 years in advance. Average estimated overtime £3500 per annum NMC/HCPC Registration paid

Key Result Areas Whilst the organisation and structure within specialities/divisions may vary the specific remit of this role will include: Transcription Typing correspondence to patients, GPs, medical staff and any other required addressee following clinical attendance. Outcomes, Results and Clinics - Tracking of results/ appointments and highlighting to the clinical team members any results, correspondence or patient queries that need response and taking action e.g. booking investigations, transcription, etc, to ensure that RTT guidelines are achieved for patients. Specialty Specific Support - Providing a comprehensive secretarial support to the consultant surgeons whilst being the first point of call for patients, GPs, family members and other professional colleagues and organisations. - Regularly informing the Secretary Supervisor about progress and flagging up as a matter of urgency any issues, for example, capacity or delays due to internal or external factors, difficult queries from patients, etc - Liaising with external organisations for the benefit and progress of patient care, such as Social Services, other hospitals, etc Service Improvement - Support the development of improvements to working practices and processes and contribute to service reviews and the implementation of new arrangements. -As directed, support the resolution of complaints or concerns from patients/carers by helping to collate information and work with the supervisor to respond or escalate appropriately. Team-working - To work cohesively with the Secretary Supervisor to ensure that administrative work is shared out equally and performed to excellent, efficient and safe standards - To cover colleagues during absences/annual/sick leave as directed. You may also be required to undertake job rotation for cross cover as well as for development and training purposes. - Undertaking routine office duties including electronic note tracking, photocopying and filing of correspondence and results and maintenance of records. - Liaise with relevant team members to ensure that any process changes run smoothly and efficiently. - Undertake any other appropriate duties commensurate with the role, as required at the request of your line manager.

- When new cohorts of students commence their training, welcome them and provide a localised induction to Gloucestershire Hospitals NHS Foundation Trust and our maternity services. - Have regular contact with all T-level students/Apprentice students, Midwifery and MSc students by both frequently visiting them in their clinical placement areas, running drop-ins and arranging various group sessions - Facilitate local teaching sessions for students as requested by the students and identified as required by the midwifery team, practice development and risk management team. - Involve Students in maternity education and learning opportunities such as risk management meetings and training sessions. - Work closely with the practice development team and support teaching on maternity mandatory training days which will include facilitating training to students on the training days. - Facilitate local simulation training and support students to assist teaching working on the principle that teaching strengthens learning - Alongside the Recruitment and Retention Midwife facilitate Taster Days for people interested in pursuing a career in midwifery. - Maintain the Practice Supervisor and Practice Assessor database and support Midwives once they have completed the preceptorship programme to access and complete appropriate and relevant SSSA training in a timely manner. - Provide responsive support for Practice Supervisors and Practice Assessors. - Provide mandatory updates on the maternity mandatory day about supervision and assessment of students. - In the incidence a student is failing provide presence and support to the Student, Practice Assessor and Academic Supervisor through this process and complete relevant documentation and action plans. - Support the clinical leads with timely off duty for students that ensures an optimal balance of continuity and variation of Practice Supervisors. - Coordinate allocation of Practice Supervisors and Practice Assessors. - Review student placement feedback and respond accordingly. - Support the recruitment process of Midwives. - Support the practice development team and newly qualified midwives during the initial preceptorship period following qualification to ensure a smooth transition from student to midwife. - Ensuring placement capacity in clinical area is well utilised and maximised but not exceeded. Lead with forming relationships with new academic partnerships. Leadership and Management - Work with clinical staff at all levels, other organisations in the health community and placement staff within Higher Education institutions, to ensure high quality clinical placements that provide learners with positive and appropriate clinical experiences across the duration of their pre-registration midwifery programme - Contribute to a positive culture, demonstrating effective professional attitudes and behaviours internally and external to the Trust, to enable continuous quality and service improvement, and maintain good working relationships - Advise, develop and ensure quality of learning opportunities within a multi-professional framework in order that the service users receive a high standard of care. - Advise and support practice staff who have failing or challenging learners or difficult practice situations. - Develop, embed and maintain coaching (collaborative learning in practice placement) experience models to support learners in the workplace; encourage innovative approaches to enhance student learning experience to enable attainment of competency and proficiency. - Implement learning interventions and actively monitor and evaluate the effectiveness of these interventions in the work place that enhance the students placement experience. - To support the multidisciplinary team in the development of staff in the clinical area, and act as a clinical / educational resource to all members of the multidisciplinary team. - To positively promote the use of clinical supervision and reflective practice amongst the team and to personally engage in the supervision process as a supervisee. - To develop facilitation skills to be able to facilitate action learning sets. - To support the implementation of any changes as a result of Governmental and Regulatory Body recommendations. - Attend trust and HEI meetings as representative by developing and maintaining strong communication links to enhance partnership working. - To contribute to the development, implementation and evaluation of a core standard curriculum of clinical skills. This will include providing skills sessions in conjunction with other members of the Practice Development team on mandatory student days, whereby midwifery students will be encouraged to attend and participating in university skills teaching and OSCE assessments in order to benchmark standards. - Support learners in the transition between student and qualified midwife by working with practice supervisors and assessors, managers and practice development with the preceptorship programme. - Promote the Trust as an employer. Maintain records of end of course destination of student midwives and assist with recruitment events. - Comply with Trust and Departmental policies and procedures e.g. Health and Safety at Work Act (1974), Manual Handling, clinical equipment competency, risk management, Data Protection Acts and patient confidentiality at all times. This will include demonstrating compliance with the terms of all safeguarding policies and processes relevant to the safeguarding of adults and children in the care of GHNHSFT and to undergo regular mandatory training concerned with safeguarding matters. - In conjunction with their manager, identify training needs of self, participating in clinical audit and quality projects which contribute to the departmental education programme. - Report near misses and untoward incidents, complaints, clinical emergencies, injury or medicine administration errors as detailed in the departmental and Trust protocols. Assist lead staff in investigating incidents as required. - Maintain and contribute to the development of standards of practice, conduct or decision making in conjunction with lead staff. - Ensure a smart, professional image that enhances the public perception of the Trust and the professionalism of its staff is portrayed. Education and Training - Facilitate regular learning sessions for midwifery students also incorporating a CLIP and a learn by teaching type approach whereby with your guidance senior students facilitate sessions for junior students. - Supporting clinical staff in the implementation of NMC Education and Practice Supervision and Assessment standards in clinical areas, facilitating uptake at ward level and ensuring within the midwifery preceptorship period newly qualified Midwives are supported to do their training. - Support Practice Supervisors and Practice Assessors to support their teaching and assessment skills and develop their confidence. - Design and deliver training sessions and comprehensive presentations to staff and students across the Trust, promoting evidenced based practice and assisting in the development of new and improved practices. - Ensure comprehensive evaluation of content, methods of delivery and impact occurs which informs subsequent delivery. - Ensure practice educators are educated and developed to support midwifery learners in practice. - Ensure sufficient, suitably prepared practice educators are available to support practice learning and maintain an up to date data register for the organisation which reflects the needs of the learner numbers and placements. - Work with academic colleagues from higher and further education providing training (such as mandatory updates) and practice support to ensure registered practitioners are supported to act as appropriate practice educators to midwifery students. - Undertake all mandatory training.

Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our peoples skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey. We provide a Multi-professional preceptorship programme that is aligned to the National Preceptorship Framework for Nursing and have been awarded the Interim quality mark from NHS England. Our programme is provided to all Newly Qualified; Nurses, Nursing Associates, Internationally Educated Practitioners, Allied Health Professionals and Return to Practice Practitioners. In addition to the programme we also offer all preceptees the opportunity of enrolling and completing the level 7 (Masters) 15 credit validated module Preceptorship for Healthcare (AP7026). Newly qualified Social Workers are offered the Assessed and Supported Year in Employment programme (ASYE) which is similar to a preceptorship programme.

Please see job description attached for more information detailing the main duties and responsibilities of the role.

Registered Nurse Duties: To support the delivery of an effective integrated healthcare service clinical model. To manage a complex clinical caseload. To support the development, implement and maintenance the National Standards for Health Care in Prisons for the service. Ensure all clinics and consultations are delivered in a clinically effective and timely way, in line with service needs. To support the delivery of an effective integrated healthcare service clinical model. To support the delivery of an effective integrated healthcare service clinical model. To manage a complex clinical caseload. To support the development, implement and maintenance the National Standards for Health Care in Prisons for the service. Ensure all clinics and consultations are delivered in a clinically effective and timely way, in line with service needs. Senior Nurse Duties: The post holder will exercise a high degree of personal and professional autonomy and have the ability to plan and reach complex and critical judgments and have decision making skills. To deliver high quality clinical care within the Integrated Healthcare Service for the prison. This will include acute & primary care, long term conditions management, enhanced assessment and diagnostic intervention services and health promotion activities and be in line with the NHS Plan, public health indicators and National Service Frameworks. To demonstrate and provide robust expert clinical skills with a sound understanding of evidence-based nursing practice to provide a pro-active approach to ensure quality and outcome driven practice on a day-to-day basis. To support the development of evidence-based practice in the specialist field and to promote research as appropriate. To participate in managerial and professional clinical supervision programme, to ensure junior staff receive appropriate supervision, training and annual appraisal and to ensure that it becomes an integral part of team practice. To ensure the implementation of effective and appropriate patient centred care planning tools, long-term condition registers and consistent delivery throughout all the prisons within the service. The post holder will work collaboratively with the Clinical Lead, GPs, and other clinicians to meet and review service needs as required To deputise for the Team manager as required To work positively and effectively in a difficult and often hostile environment. Be aware of environmental hazards in the working area; ensure staffs are aware of relevant health & safety policies deriving from the Health & Safety at Work Act. To work in accordance with Trust policies and guidelines To be familiar with Prison Standards, Standing Orders, Circular instructions, Notices to Staff, Health and Safety and all other relevant material to function as an informed practitioner within a prison setting. Promote equality of opportunity and provide an environment in which the dignity of individuals is respected and free from workplace harassment and bullying. (Full JD's can be downloaded in supporting documents section) IMPORTANT INFORMATION, PLEASE READ: All applicants must be willing to undertake National Security Vetting in order to work in a Prison Setting. This will be completed as part of the pre-employment checks through Oxleas and the prison vetting team. You will need to provide: Proof of right to work documentation Proof of ID, needs to include 1 photographicID Proof of address documentation Non-UK passport holders will need to have correct documentation (right to work in the UK) and a Home office Share code. Address History: 5 years address history will be needed. Applicants that are not UK Passport holders who provide less than 5 years UK address history will need to provide a Police Certificate which must be in English from where they resided previously. Applicants who are UK Passport holders who have lived abroad for a period of more than six months during the last three years will need to provide a certificate of good conduct or an overseas police check in English from the countries resided in or visited. In order to assist you in obtaining a Police Certificate, guidance can be sought from:https://www.gov.uk/government/publications/criminal-records-checks-for-overseas-applicants If the country you have resided in is not listed here, you can obtain the necessary information by contacting the relevant Embassy or High Commission for that Country. Their contact details can be found on the Foreign & Commonwealth Office website (http://www.fco.gov.uk/en).

We are seeking a dedicated and compassionate Support Worker to join our team in Gloucester, Gloucestershire. In this role, you will provide high-quality care and support to individuals with complex health needs, ensuring their comfort, safety, and well-being. Working Hours: You will be part of a team that is responsible for delivering the following hours: 3 days during the week. 0730-0930 and 14:00 – 20:00. Key Responsibilities: Delivering personalised care and support to clients with complex health conditions. Assisting with daily living activities, including personal hygiene, mobility, and meal preparation. Administering medication and monitoring health conditions. Providing emotional support and companionship. Maintaining accurate records of care provided and reporting any changes in clients’ conditions. Collaborating with healthcare professionals and family members to ensure comprehensive care. Requirements: Previous experience in a similar role, preferably in complex care. Excellent communication and interpersonal skills. Compassionate, patient, and empathetic nature. Ability to work independently and as part of a team. Flexibility to work the specified hours. Benefits: Supportive and friendly working environment. Opportunities for professional development and training. DBS Paid for. Excellent training programme. Blue Light Card Eligibility. Our Safeguarding Commitment Libertatem Healthcare Group recognise the benefits of people and organisations working together to prevent and stop both the risks and experience of abuse or neglect, whilst balancing the right to be safe with the right to make informed choices. At the same time, making sure that adult’s and children’s wellbeing is promoted including taking into consideration their views, wishes, feelings and beliefs in deciding on any action. With this in mind, we will work to adhere to the six key principles that underpin all safeguarding work. #Libertatem ABOUT LIBERTATEM

Are you a Junior Speech and Language Therapist looking for a new opportunity where you will be supported to develop and achieve your goals to become the best you can be? If so, join The Dean Neurological Rehabilitation Centre in Gloucester. You will work alongside an experienced Lead Speech and Language Therapist who will provide you with all the support you need to achieve your RCSLT NQP and Dysphagia competencies. You will develop specialist skills including the treatment of cognitive communication disorder, AAC, prolonged disorders of consciousness and tracheostomy care. As part of a developing Speech and Language Therapy service there are opportunities to implement new service initiatives in line with your interests e.g. we have implemented the first on-site FEES service within Elysium this year. Joining our friendly and approachable Therapy Team that includes Physiotherapists, Occupational Therapists, Psychologists and Therapy Assistants, you will celebrate success through our Therapy Star Award and enjoy onsite MDT training, team building and social events. There is a strong emphasis on continuing professional development, you’ll receive support from a regional and national network of healthcare professionals and enjoy access to a variety of training courses to support you to reach your career goals. Where you will be working Location: Tewkesbury Rd, Longford, Gloucester GL2 9EE The Dean Neurological Centre has 60 beds in Gloucester (GL2 9EE), which is on the outskirts of the town within easy commute from Gloucester, Cheltenham and surrounding villages. The Centre delivers specialist 24-hour nursing and therapy services for people with complex long-term neurological conditions who require ongoing support and assistance to maximise functional ability. It specialises in slow stream rehabilitation where the emphasis is placed on maximising each individual's abilities, comfort and quality of life. As a Speech and Language Therapist, you will: Manage a caseload of residents with acquired communication and/or swallowing disorders, with support from your supervisor. Lead group therapy sessions to support residents to develop their speech, language and communication skills. Have access to an on-site FEES service and referral to local Videofluoroscopy service to support with the management of dysphagia. Support with the delivery of student placements. Contribute to audits and service improvement projects. Commit to Continuous Professional Development. How we will support you: A comprehensive induction programme. Regular clinical supervision to support completion of RCSLT competencies, development of specialist skills and management of own caseload; and regular managerial supervision. Regular Therapy Team Meetings and CPD sessions. Opportunities to attend external training courses. Access to a national network of SLTs across Elysium sites and divisions. Future opportunities to develop highly specialist SLT skills in the areas of tracheostomy and FEES. To be successful in this role, you’ll need: A Speech and Language Therapy qualification. HCPC, and desirably RCSLT, registration. Relevant experience of working with adults with acquired communication and/or swallowing disorders (this may include student placements). A genuine interest in neurorehabilitation and management of neuro-progressive disorders. What you will get: Annual salary of Up to £36,483 dependant on experience £3600 welcome bonus The equivalent of 33 days annual leave (inc Bank Holidays) – plus your birthday off! Free meals and parking Wellbeing support and activities to help you maintain a great work-life balance. Career development and training to help you achieve your career goals. Pension contribution to secure your future. Life Assurance for added peace of mind. Enhanced Maternity Package so you can truly enjoy this special time. There is also a range of other benefits including retail discounts, special offers and much more. About your next employer: You will be working for an established, stable and agile company with over 8,000 employees and a unique approach to the delivery of care. With a network of over 90 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move. Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally. Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure.

The post holder will be expected: To work within a multi-professional primary care team to provide a service for adults18+ with varying levels of mental health needs, including SMI and Complex Emotional Needs that may co-exist with physical health problems within the registered patient population. To exercise a high degree of professional autonomy and make critical judgments to satisfy the expectations and demands of the role. To act as a practice leader, managing your own workload and to work across professional, organisational and system boundaries to improve services and develop practice. To navigate, liaise with and refer onto mental health services, voluntary and public sector agencies and community support groups. To support the delivery of annual mental health reviews for adults on the practices mental health register. To provide specialist advice, supervision and support to practice colleagues in relation to patients with mental health issues. In particular to help identify (through Risk Stratification) those patients potentially at risk of relapse to support their continued wellbeing and to reduce their impact on the Health and Wellbeing service as a whole. The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

This role is combines a mix of office based, home working and on site clinical engagement. Main responsibilities include: - As the first point of contact, be an advocate for Sunrise EPR by offering advice, guidance and support and making every user experience a positive one - Using the trusts service management system (TOPdesk) and incoming telephone calls, ensure the resolution of incidents, problems and requests are handled in an efficient and professional manner, keeping users up to date with progress where first call resolution is not possible - Maintain understanding of and adherence to all trust and departmental standards, service agreements, policies, procedures and working practices, by keeping up to date with all E-Learning and development and escalating and seeking further advice or information when necessary - On a daily basis, monitor the task queues on the trust service management system (TOPDesk) and where there are unresolved jobs, ensure these are identified and either resolved or escalated to other members of the EPR / Digital Team for resolution, depending on the complexity of the problem - Using the Live & Non-Live EPR Environments to replicate issues reported by users - Creation and maintenance of knowledge documentation, SOPs, QRGs and guides to support other members of the EPR/Digital team with resolving Sunrise EPR issues and drive a culture of continuous improvement and knowledge development - Configuration and testing of BAU Changes to the Live and Non-Live EPR Environments e.g. building of new wards, small changes to clinical documentation, new pathology tests etc - Working flexibly and together with all teams to achieve project delivery with a desire to improve patient care and outcomes and a passion for continuous improvement whilst understanding of the challenges faced by clinicians in an acute hospital - Providing in office and on the ground support as required including working out of hours / nights during new project and optimisation system implementations - Support manager or other senior managers with any other reasonable requests

Whilst the organisation and structure within specialities/divisions may vary the specific remit of this role will include: - To be key member of the Complex Breathlessness Team and work well in a team but able to work autonomously. - To carry out all administrative and clerical duties within the department in an efficient and confidential manner. - Conduct a daily pathway review meeting with the Consultants - To develop and maintain office and administrative systems to support the work of the clinical staff. To be confident in suggesting improvements or additions to better serve our patient-focussed service. - Support the preparation of the weekly MDT meetings. - Ensure relevant results are available for MDT discussion. - Make follow up appointments in respiratory clinics post-MDT as requested. Liaise with relevant staff re lung function appointments. - To liaise with other Trusts and develop links with other Trusts to exchange information. - To develop complex breathlessness knowledge by attending study days as necessary, using the knowledge gained to enhance involvement as a team member. - Undertake any other appropriate duties commensurate with the role, as required at the request of your line manager. - Typing correspondence to patients, GPs, medical staff and any other required addressee following clinical attendance or other patient contacts using digital dictation or via Dragon voice recognition - Highlighting to the clinical team members any results, correspondence or patient queries that need response and taking action e.g. booking investigations, transcription, etc. - Ensuring incoming post and results is sorted, any appropriate action taken and passed to the clinician on a daily basis - Ensuring that any vacant slots are fully utilised and acted upon, including informing the Booking Office, to maximise capacity - Review clinics to ensure patients have been booked appropriately. Identifying any issues to the clinician. - Booking investigations as requested by the clinical team, including negotiation of dates with the patients and creating correspondence if appropriate - Deal with enquiries by letter/e-mail/telephone from patients, GPs, other hospitals, police, solicitors (via legal department), other consultants and management - Liaising with external organisations for the benefit and progress of patient care, such as Social Services, other hospitals, etc Service Improvement - Using speciality databases for recording patient information/clinic activity for audit/survey purposes, as well as sending out any associated paperwork. Regular audit of data is undertaken and decisions can then be made by the department/team as to appropriate service improvements. - Support the development of improvements to working practices and processes and contribute to service reviews and the implementation of new arrangements. - As directed, support the resolution of complaints or concerns from patients/carers by helping to collate information and work with the supervisor to respond or escalate appropriately. Team-working - To work as part of an Administrative Support Team working flexibly to ensure that administrative work is shared out equally and performed to excellent, efficient and safe standards - To cover colleagues during absences/annual/sick leave as directed by the secretary supervisor. You may also be required to undertake job rotation for cross cover as well as for development and training purposes. - Undertaking routine office duties including electronic note tracking, photocopying, filing of correspondence and results and maintenance of records in the absence of the band 2 clerical assistant. - Assist in the training and induction for new and existing colleagues - Take the initiative as and when required as well as working flexibly and adapting to the demands of the department/team as appropriate - Liaise with relevant team members to ensure that any process changes run smoothly and efficiently. - Undertake any other appropriate duties commensurate with the role, as required at the request of your line manager. Additional Contact Details Stacey Webb - stacey.webb@nhs.net

Role Purpose The role of the Administrator will be to provide administration support for a smoking cessation service. The post holder will be responsible for a range of administration, ensuring the smooth running of the office and the administration of the programmes to meet targets and deadlines set by the funding bodies. Main Duties and responsibilities Take incoming calls for Smokefree County Durham, ensuring that calls are transferred to the relevant person/ department and making sure messages are dealt with efficiently. To work within a busy office as part of a team, sharing work fairly and efficiently and respecting other admin staffs skills and competencies. To provide general clerical and administrative support including word processing, filing routine correspondence. To follow established systems for allocation and completion of work. Providing professional administration services to clients and identifying specific needs. Manage and maintain confidential patient files on a database and on paper. Manage and deal with incoming healthcare referrals promptly, adhering to company timescales. Book appointments for clients and use appropriate calendar software. Record client data accurately on appropriate service database. To use IT systems, including excel, word and publisher to exchange information. Use word processing, spreadsheet and in-house database. Work closely with Project Leads/ Managers and prepare computerised documents and reports. Work with service leads to source new venues, working in accordance with company budgets and areas of demand. Flexibility to cover colleagues annual leave, sickness etc. Weekly monitoring of workload and service targets. Take meeting minutes, type and distribute as required General administration (record keeping, filing etc.) Welcoming clients into the office reception area and notifying relevant staff of attendance. Skills & Competencies required: Be an experienced administrator used to working in a health and/or community setting or have experience in a customer service environment. Experienced working with Microsoft Office and health related database systems Positive and proactive working at pace with multiple tasks Adept in communication; positive and welcoming communication style with all patients, health professionals and colleagues Build strong relationships; good team player happy to work as part of a team and work independently on own tasks Quality driven; you naturally seek high standards and actively seek to improve them. Value and remain open to new ideas and perspectives