Information Lead - Lincolnshire Spoke
Full-time
Others
Lincoln, LN6 8UZ, England
1 month ago
Key responsibilities of the role include: - To deliver a high quality, responsive and efficient information service supporting cu.....
Key responsibilities of the role include: - To deliver a high quality, responsive and efficient information service supporting customer objectives through delivery of analysis and insight. To work with customers, identifying opportunity to use information to support customers in commissioning and improvement of health care services. To provide professional, technical leadership and coaching within the commissioning intelligence team and the customer base. To supervise the work of the spoke information team to deliver the agreed programme of work motivating the team to implement a culture of customer service and continual improvement. To work with the Information Services Partner for the Spoke to design and deliver a locally focussed programme of work as agreed with customers and aligned to the corporate programme of work required to deliver mandated elements of the service. To be subject matter expert in a range of NHS data sets as collected through different health care provider settings and usage through MS SQL Server. To support the teams in developing their understanding and knowledge of these datasets as well To be subject matter expert in statistical techniques and their application within healthcare analysis to support informed commissioning and to support the teams in developing their understanding and knowledge. To perform interrogation and analysis on a range of data sets, using Arden & GEM Business Intelligence tools and other BI products as appropriate, to deliver insight and intelligence to customers. To work with providers of data and contracting colleagues to define data sets (where no national definition is available), to ensure data flows in accordance with contracted requirements and to improve data quality. To deliver a data quality programme ensuring that data available is accurate, complete and fit for purpose including supporting Arden & GEM initiatives such as SUS / SLAM reconciliation, Invoice validation and other data quality initiatives as required. To support the annual contracting cycle through demand and activity planning and forecasting. To ensure information is available and presented to support customer performance of contracts and services. To work with other teams within Arden & GEM and relevant customer leads to ensure that information support for commissioning is integrated with contracting, performance management, service redesign and financial workstreams. To maintain detailed and up to date knowledge of national Information Standards to ensure that services delivered are in line with national requirements. To support customers in use of Arden & GEM BI system and other BI tools which may be deployed to facilitate increased us of information and self-service analytics. Deliver training to Arden & GEM staff and customer users in use of Arden & GEM BI tools. To support measurement of the spoke information function in relation to key performance indicators through collection of relevant data. To be a proactive member of the extended senior management team for commissioning intelligence supporting strategic development of the service. Staff Management Responsible for the day to day range of staff management matters, which will include responsibility for supporting appraisals, development of staff, recruitment and where necessary processes such as grievance and disciplinary matters. Responsible for an individuals development on the job and job performance management. Work in conjunction with line managers and other job managers to assess and manage confidential information about an individuals performance and capability development. Key Working Relationships Develop and maintain strong customer relationships, working closely with a number of customers including developing good knowledge of the customer organisational aims, objectives and initiatives so as to provide meaningful expert advice. The post holder will be required to communicate and provide highly complex and specialist information to a wide range of internal and external stakeholders. Commit to working and engaging constructively with internal and external stakeholders on a range of complex, specialist and often contentious issues. Nurture key relationships and maintain networks internally and externally, including national networks. Support collaborative working across Arden & GEM CSU, customers and other stakeholder organisations as relevant. Assist with public relations and marketing activities. Assist with Freedom of Information requests, maintaining records as required within the framework and in accordance with the legislation.
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