Total 6 customer service job vacancies in quantico virginia

The purpose of this position is to effectively manage the continuous operation, maintenance, and repair/rehabilitation of water and wastewater utility systems within Shenandoah National Park (SNP). Systems include potable water pumping, storage, transmission, treatment and distribution systems; wastewater collection, storage and treatment systems; chlorination systems; and state certified potable water and wastewater quality testing laboratories. Duties include:

• Effectively manage and supervise the operation and maintenance of water and wastewater utility systems.
• Develop bi-weekly operational planning through multi-year repair/rehab, cyclic and preventative maintenance planning.
• Utilize an automatic financial system to prepare, monitor and maintain a balanced annual budget.
• Responsible for the complete and accurate compliance of the SNPs utility systems in accordance with State and Federal regulations.
• Promote a safe, inclusive, positive and empowered work environment.

• Water Treatment Certificate: You must possess and maintain a current Water Treatment Operators Certificate, and you must be able to secure and maintain a valid Virginia Department of Health Services Class 6 or higher Water Treatment Operators Certificate. Please indicate the level of certification you currently possess.


• Wastewater Treatment Certificate: You must possess and maintain a current Wastewater Treatment Operators Certificate, and you must be able to secure and maintain a valid Virginia Department of Health Services Class 2 or higher Wastewater Treatment Operators Certificate. Please indicate the level of certification you currently possess.

POSITION LOCATION: Shenandoah National Park is located in Virginia, approximately 90 miles southwest of Washington, D.C. The park consists of approximately 197,000 acres of land, including 80,000 acres designated as wilderness. It also contains 105 miles of Skyline Drive and 101 miles of the Appalachian Trail. Annual visitation is around 1.3 million, which has direct and extensive economic impact on the surrounding area (eight counties and nine municipalities). The park's natural, cultural and recreational resources are of vital interest to local and regional businesses, political leaders, conservation and outdoor recreation organizations, and the Commonwealth of Virginia.

Starting at $43.75 Per Hour (WS 10)

MAJOR DUTIES MAY INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:

• Independently research, develops, and offers high quality interpretation that is audience centered and meets NPS 21st century standards.
• Independently provide informative information and informal interpretation for visitors, especially at a visitor center desk, while balancing park operations and ensuring it all runs effectively, including register sales, information requests, and possible emergencies.
• Develops and presents a variety of interpretive programs including orientation talks, conducted walks, and demonstrations to a variety of general public audiences or school groups. Initiates or assists with development or revision of interpretive materials, such as brochures, guidebooks, handouts, exhibits, and social media.
• Collaborates with partners and stakeholders, such as state and local agencies, nonprofit organizations, and community groups, to advance the mission of the park and to promote public awareness and support for its programs and resources.
• Engage the public through presenting a series of formal structured programs (e.g., walks, talks, tours, presentations, demonstrations, events, and virtual interactions) and informal contacts/conversations with the public. Create, facilitate, and support opportunities for audiences to understand national significance and personal relevance through intellectual and emotional connections to resource meanings and their current context.
• Coordinate the operation of a visitor facility and/or information desk; develop daily work schedules that include tours of duty and location of assignments for the supervisor's approval.
• Assist in helping others learn through formal or informal methods; train, mentor, coach, and evaluate interpretive programs and products conducted by lower-level interpreters, critique these activities, and recommend individual or program improvements.
• Work with internal and external customers to assess, address, and resolve visitor concerns; identify effective customer service practices and facilitate a collaborative, proactive, and welcoming work environment.

Duties will be developmental in nature when filled below the full performance level.

Promotion to the full performance level is neither guaranteed nor implied and will be based solely on your ability to satisfactorily perform the work of the position, existing work at the higher grade level, and recommendation by the position's supervisor.

PARK RANGER INTERPREPTATION: The employees of the National Park Service care for special places that are the heritage of all Americans. Since its inception in 1916, the National Park Service has been dedicated to the preservation and management of this country's outstanding natural, historical, and recreational resources. Park ranger - interpreters connect people to parks. They play a key role in ensuring that visitors have a meaningful, satisfying, and safe park experience, help visitors decide how to spend their time in the park, and inform them about the wonders that await their discovery. Park ranger - interpreters are specially trained to engage the public so that each park visitor can find a personal connection with the meanings and values found in the places and stories of that park. They help visitors explore the many dimensions of parks by introducing them to a variety of perspectives. By providing the opportunity for visitors to care about the places they visit, they promote stewardship and the opportunity for those visitors to care for park resources. National parks are among the most remarkable places in America for recreation, learning, and inspiration. The work done by park ranger-interpreters through effective interpretive and educational programs encourages the development of a personal stewardship ethic and broadens public support for preserving and protecting park resources, so that they may be enjoyed by present and future generations

Starting at $49,025 Per Year (GS 7-9)

MAJOR DUTIES:

• Developing and reviewing architectural and engineering landscape designs.
• Writing documents for stakeholders and management including, Statement of Work, landscape design specifications, and landscape technical reports.
• Manage construction contracts external and internal.
• Acts as a member in an interdisciplinary design team.
• Acts as the Inspection of construction in accepting work from contractors who hold construction contracts with the park.

TERM APPOINTMENT:
This is a term position (more than 1 year) with an initial appointment expecting to last at least 13 months but may be extended up to a total of four years, or more based on any changes to regulations governing the number of years term appointments may last, without further competition. Term positions do not convey permanent status in the Federal service.

The National Park Service retains the right to extend the duration of this appointment after selection and/or appointment, based on changes to the regulation governing the number of years term appointments may last. This change, which may be made at the agency's sole discretion and without further competition, shall not be construed or interpreted as the granting of a right to a selectee or employee to such an extension. No extension to a term appointment shall be granted to a selectee/employee to an amount of time that exceeds the maximum number of years authorized under any present or current regulation, unless such regulation expressly allows such action.

Starting salary for

Starting at $72,553 Per Year (GS 11)

MAJOR DUTIES:

• Diagnoses tree and shrub biotic/abiotic disorders and identify the presence of pests and diseases using diagnostic tools.
• Develops contract specifications for tree-related work to be accomplished by an outside contractor.
• Participates in project planning meetings and provides recommendations for construction preservation of trees in accordance with industry standards.
• Develops a Plant Health Care (PHC) program to maintain the health of trees and shrubs.
• Performs annual and comprehensive condition assessment of trees to determine the health & vigor, and structural stability of trees through the knowledge of tree identification, components, and structure.

TERM APPOINTMENT:
This is a term position (more than 1 year) with an initial appointment expecting to last at least 13 months but may be extended up to a total of four years, or more based on any changes to regulations governing the number of years term appointments may last, without further competition. Term positions do not convey permanent status in the Federal service.

The National Park Service retains the right to extend the duration of this appointment after selection and/or appointment, based on changes to the regulation governing the number of years term appointments may last. This change, which may be made at the agency's sole discretion and without further competition, shall not be construed or interpreted as the granting of a right to a selectee or employee to such an extension. No extension to a term appointment shall be granted to a selectee/employee to an amount of time that exceeds the maximum number of years authorized under any present or current regulation, unless such regulation expressly allows such action.

Starting at $31.81 Per Hour (WG 9)

MAJOR DUTIES MAY INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:

• Provides pre-established talks normally following a prescribed outline and requiring application of broad subject-matter knowledge of the features of interest peculiar to the site.
• Guides very large groups (of up to 50 people) in situations where:
  • the physical limitations of the area or facility being explained make it difficult to accommodate the party on trips of two or more hours duration;
  • the work situation is such that there is potential danger of serious accidents or injury or other emergency situations;
  • the trips are of several hours duration, and teams of guides are utilized.
• Provides a wide range of services to visitors, including assistance with lost articles, car trouble, and first aid; and provides information about weather conditions, highway routes, park and concessioner facilities, and prices.

APPLICANT LIMIT; CLARIFICATION FROM AGENCY

• Open to the first 75 applicants or until the close date whichever comes first. All applications submitted by 11:59 (EST) on the closing day will receive consideration.

Physical Demands: The work requires standing for long periods of time, walking for long distances, climbing and descending steep inclines, bending, and lifting moderately heavy items. Mental stress and physical fatigue occur due to high volume of personal contacts, occasional emergency responses, and repetitive nature of interpretive programs.

Working Conditions: Work is performed both indoors and outdoors resulting in exposure to a variety of weather conditions.

Starting at $39,576 Per Year (GS 5)

• Provides direction over extensive museum collections and ensures that the museum management program is in compliance with all applicable laws, regulations, policy, and ethics.
• Develops museum-related planning documents, project scopes, and funding requests.
• Conducts data entry into a Service-wide database management system.
• Ensures accountability of museum collections through registration, accessioning, deaccessioning, and annual reporting.

Starting at $75,715 Per Year (GS 11)