Total 49 job vacancies by NielsenIQ

To maintain a client service orientation by managing the day-to-day administration of client service and coordinating on analysis and reporting of assigned research projects.

RESPONSIBILITIES

Client Servicing

• Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
• Assist senior staff in delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company's quality standards
• Communicate client needs to appropriate team members or stakeholders
• Provide research, administrative and operational support to senior staff
• Be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc

Functional / Technical

• Maintain an accurate and up-to-date knowledge on research techniques and applications
• Integrate multiple data sources to answer business issues
• Perform quality checks on all reports for alignment to request, accuracy and correctness
• Ensure standard operating procedures within area of responsibility are observed
• Recommend improvements in work processes within area of responsibility

(Please note that we are advertising the same role in multiple locations given the location flexibility)

1) What to Sell? 

Accountable for the Solution portfolio / product mix 

• Define which products are core to the solution portfolio 
• Articulate how each of the products brings unique client benefits 
• Ensure portfolio profitability is understood & improved over time  

Commercial ownership of pricing rate cards & commercial policies 

Close partnership with Global Product Leadership function: 

• Identify the solutions with the highest revenue opportunity 
• Ensure APAC markets needs are met in product development roadmap 
• Provide APAC Markets teams visibility to product plans and timelines 

Identify white space in the portfolio / unmet client needs and seek partner / acquisition programs to meet those needs (where we will not build) 

Accountable for the Portfolio Operating Plan (with the correct mix by solution) 

2) How to Sell? 

Build a strong community around the portfolio / expertise 

• A community that learns, adopts & activates with speed 
• A community that is formed with Sales & Delivery teams  
• Cross country client opportunities / Best practice sharing 
• Define the WOW to guarantee regular connections within local sales leaders & Market leaders 
• Maintain central Knowledge Management drives to enable your communities 

Build and execute the Go To Market plans for the solutions: 

• Campaign calendar & content  
• Commercial Decks / Proposal Decks 
• Improve Demo Scripts 
• Create and coordinate TL and Webinars (with Inside Sales support) 
• Market kit Product adaptation to APAC: Rate cards, Commercial Policies and Discounts, Communication kit (power pages, one-pagers, detailed product presentation, etc). 
• Joint coordination with the Inside Sales teams for external and internal campaigns 

Ensure that the Sales teams are enabled with best-in-class product / solution / sales training materials  

• Seek for consistency across APAC Markets 
• Ensure Power Position sales decks & ‘pitch perfect’ examples available  
• Develop automated gift of content tools (in partnership with Inside Sales) 
• Define the training product plans for APAC teams (in partnership with Inside Sales) 
• Execute and coordinate the internal & external training plan (in partnership with Inside Sales) 
• Work with Inside Sales team to translate these materials to eLearning where appropriate 
• Share competitive analysis 

Be directly involved in sales pitches & keep a close touch with clients: 

• Lead / heavy support to major RFPs and or multi-market RFPs 
• Continuous support to local sales leaders in the definition of the best solution for client specific needs 
• Direct involvement with HQ clients: grow, build, impact relationship and revenue 
• In charge of the coordination of APAC markets for global RFP’s 

Connect with Commercial teams in other regions to identify opportunities to apply in APAC 

Ensure strong visibility to revenue performance / outlook / $risks & opps for your product portfolio on an continuous basis 

3) How to Operate? 

Strong alignment with Product & Delivery COE organization  

• Ensure product activation & quality consistency across APAC 
• Critical to align how & where new product activation will be tested and scaled through the Delivery COE organization 
• Connect with APAC Delivery team leader to define prioritizations if necessary, delivery gaps & opportunities, define rules and ways of working 

Accountable for new product activation and scale  

Role-model talent management excellence and ensure talent retention  

Key Activities

• Deliver Sales / Revenue based on Sales Pipeline & Key focus industries 
• Continuously build strong pipeline through continuous engagement with clients
• Create demand and provide relevant products / solutions that answer client's business questions / opportunities
• Work on a strategy to winback lapsed client
• Contribute to the short-term strategies and business plans for the growth of the business unit based on global and regional direction
• Work together with global / regional sales account manager to ensure all key financial metrics are met
• Help to build company's positive image

Financial Management

• Achieve key financial metrics: revenue, profitability and cash collection, as well as other related business development objectives
• Ensure proper pricing and contracts are applied according to company's policies and guidelines
• Understand the company's financial guidelines such as forecast and pipeline management
• Use sales technology and digital tools to do work efficiently by recording prospects, forecast pipeline and convert sales
• Monitor the actual financial performance against budget/forecast and ensure the implementation of actions that will lead to the achievement of the targets

Research Design and Proposal Development

• Prepare a proper proposal that align with client's needs and relevant to answer client's objectives
• Conduct proposal presentation

Project Management

• Ensure deliverables from Client Success Manager (CSM) team is according to the right scope agreed with client.

Client Management

• Serve as a Point of Contact at the client (SPOC): overall management of client contact,
• Communicates and consults regularly with client on top-level-management

Key Activities

• Deliver Sales / Revenue based on Sales Pipeline & Key focus industries 
• Continuously build strong pipeline through continuous engagement with clients
• Create demand and provide relevant products / solutions that answer client's business questions / opportunities
• Work on a strategy to winback lapsed client
• Contribute to the short-term strategies and business plans for the growth of the business unit based on global and regional direction
• Work together with global / regional sales account manager to ensure all key financial metrics are met
• Help to build company's positive image

Financial Management

• Achieve key financial metrics: revenue, profitability and cash collection, as well as other related business development objectives
• Ensure proper pricing and contracts are applied according to company's policies and guidelines
• Understand the company's financial guidelines such as forecast and pipeline management
• Use sales technology and digital tools to do work efficiently by recording prospects, forecast pipeline and convert sales
• Monitor the actual financial performance against budget/forecast and ensure the implementation of actions that will lead to the achievement of the targets

Research Design and Proposal Development

• Prepare a proper proposal that align with client's needs and relevant to answer client's objectives
• Conduct proposal presentation

Project Management

• Ensure deliverables from Client Success Manager (CSM) team is according to the right scope agreed with client.

Client Management

• Serve as a Point of Contact at the client (SPOC): overall management of client contact,
• Communicates and consults regularly with client on top-level-management

NIQ Customer Service team is focusing on building positive customer experiences by offering outstanding customer-centric servicing and support to uncover insights on consumer buying behavior, in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers' use of our data and tools through specialty expertise, engagement, and solutioning.

Responsibilities

• Drive customer loyalty by providing digital support and servicing to customers via NIQ Customer Service Online platform, working together with Global Customer Service Center
• Working with CSC Lead, Product Leader, and Customer Success team in building a client communication on Product Enhancement, Universe Update & Delivery Details
• Provide clear and accurate responses as well as market expertise to stakeholders
• Achieve competency in NIQ proprietary data mining platform and driving customer’s usage and adoption
• Achieve competency in Microsoft Dynamics, manage dashboards to track and analyze Key Performance Indicators
• Coordinate both local and international sales request as part of NIQ global network, driving NIQ’s bottom line across the organization
• Spearhead improvement projects to drive process optimization and uphold globally acclaimed NIQ data standards

A Little about You

Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with key internal stakeholders and clients matters to you, and that motivates you to take initiatives and continue seeking streamlined approach. Embracing utilization of digital and cloud services. You’re always looking for what’s next. 

Innovation matters. With best best-in-class research and predictive analytical tools, NIQ BASES, the worldwide leader in analyzing and consulting on new products, remains at the core of our clients' new product ideas, product messaging that inspires action, fresh packaging designs, and optimal product launch strategies. At NIQ, you will work with industry-leading marketers and see your work come to life. Have you ever wanted to modernize the brand and bottle design for an iconic beer company? How about discovering the next big energy drink? At NIQ, you can. Be curious. Be collaborative. Be forward-thinking. Join the Innovation team and work with our clients as a consultant, a problem solver, and the voice of NIQ BASES at our clients.

What is the job purpose?

• Execute marketing research studies by compiling, analyzing, and interpreting marketing research data, writing client reports, and constructing presentations
• Generate polished diagnostic analyses/reports, summarizing BASES conclusions and recommendations in a concise, client-friendly manner
• Support the Client Development team in driving revenue by delivering excellent project work that results in repeat business

Responsibilities

• Execute against projects across a variety of clients, meeting agreed-upon milestones
• Be accountable for high-quality client deliverables in partnership with your Client Consulting team
• Analyze study results to draft reports, and presentations
• Summarize data for the production of tables, charts, and graphs
• Develop a strong understanding of successful innovation within the first 6 months of the job (NIQ BASES Factors for Success, Activation Profile, Demand Driven Innovation Theory, BASES Forecasting Models) and apply this understanding to client deliverables
• Handle project-related client correspondence as needed
• Participate in client discussions/presentations and work through implications, and recommendations based on the data
• Partner with forecast analysts to provide cohesive stories
• Demonstrate a basic understanding of what drives in-market sales and forecasting theory
• Support Client Development teams on value-add and meta-analysis
• Support special projects and thought leadership initiatives
• Support the development of client training related to consumer demand principles

To maintain a client service orientation by managing the day-to-day administration of client service and coordinating on analysis and reporting of assigned research projects.

RESPONSIBILITIES

Client Servicing

• Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
• Assist senior staff in delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company's quality standards
• Communicate client needs to appropriate team members or stakeholders
• Provide research, administrative and operational support to senior staff
• Be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc

Functional / Technical

• Maintain an accurate and up-to-date knowledge on research techniques and applications
• Integrate multiple data sources to answer business issues
• Perform quality checks on all reports for alignment to request, accuracy and correctness
• Ensure standard operating procedures within area of responsibility are observed
• Recommend improvements in work processes within area of responsibility

Does the idea of working for an established company with a start-up culture excite you? Is being on a diverse team with a focus on work-life balance important to you? Are you a self-starter eager to make a name for yourself in a fast-growing company that rewards good ideas? If you answered yes to these questions, NielsenIQ may be the company for you. 

NielsenIQ is seeking a talented Sales Development Representative (SDR) to manage, develop and grow qualified lead volume and sales pipeline for the eCommerce solution portfolio. This role is primarily responsible for:  

• Qualifying inbound inquiries to determine sales readiness 
• Outbound prospecting via email, social, and phone into target accounts in an effort to schedule initial meetings for sales representatives and 
• Supporting in-person and virtual events via pre-and post-event outreach. 
• This role is often the first touchpoint for prospects interested in NielsenIQ solutions and will set the tone for the sales cycle following. Professionalism, enthusiasm, and excellent communication are key characteristics to be successful in this role. The ideal candidate will be a highly energized self-starter who can thrive working autonomously while also being skilled at building solid working relationships with cross functional team members and sales. 

Responsibilities

• Learn continuously and develop into an industry and NielsenIQ solutions expert 
• Effectively pitch products and solutions to key decision makers at all levels of a prospect’s organization by understanding their needs and demonstrating how NielsenIQ solutions can meet their requirements 
• Respond to and effectively qualify inbound inquiries in a timely manner to assess sales readiness and qualifications prior to connecting prospects with sales resources 
• Conduct outbound prospecting activities (phone calls, email, social media, attend tradeshows) into target markets/accounts to identify, connect and engage (schedule meetings) with decision makers in order to generate qualified, sales-ready leads 
• Support the success of marketing sponsored in-person and virtual events; including pre-event promotion to drive attendance and post-event follow up to engage and qualify prospects for sales 
• Maintain accurate CRM records of all lead and prospecting activities by consistently adhering to defined lead management processes and SLAs 
• Build relationships with aligned sales team members to nurture leads through opportunity and ensure lead quality is driving conversion to pipeline and revenue 
• Develop and methodically drive execution of daily, weekly, and monthly activity cadence plans that maximize prospecting efficiency and effectiveness including; account and contact-level research, pre-call planning, and hyper-personalized messaging via key channels 
• Meet and exceed key activity and performance metrics for calls, emails, social touches, appointments scheduled, conversion to opportunity, and beyond  

• identify and classify products to Nielsen Audit items or not 
• Analyze and interpret product image to item description with attributes specific to client definition
• Deliver final good item coding specification with complete product item information 
• Review & Validate data errors and inconsistencies in value attribute code mapping
• Follow and fully owns the working process,  faster and bolder
• Interacts well with all accross teams in Operation and Commercial team
• Independently addressing internal client queries in regrads of product item specification 
• Drive time/cost-effectiveness on item product creation
• Inspire peers and co-workers
• Identify any opportunity of improvements in the process steps to aim best quality output

this role is responsible for engaging with retailers to ensure seamless data delivery and to enhance their data quality. This role is also accountable for activities related to Quality checks (Acid tests, Primary testing of data, Retailer Accreditation) from receipt of the data to data loading into the system for data sources that Nielseniq receives. Data Analysts will be responsible for onboarding \ setting up, upload and monitoring data (all data types) into the ingestion platform \ other input platforms. This role is also responsible for monitoring, cleansing, classification & verification of received data, managing metadata, troubleshooting, and handling client queries

NIQ/GFK’s CMI Sales team is focused on growing revenue, finding new business opportunities and market penetration.

Sales is NIQ GFK’s growth engine which is instrumental for the company’s success.

So where do you fit here?

You will drive the overall new business sales & renewals for CMI business for the accounts in your scope; you will secure a sustainable sales pipeline developing new revenue opportunities while maintaining close customer relationships for existing accounts.

Responsibilities

• Drive sales, renewals and overall growth of business, securing sustainable and long-term pipeline, revenue opportunities, while keeping an accurate forecasting and maintain customer relationships (both senior and mid-level)
• Develop a strategic understanding of customer's industry/ business/ markets/ clusters.
• Partner with Customer Success (Research consultancy and delivery team) and other relevant functions (e.g. Retail Measurement, Retailer + Tech & Durables Account Leaders) to define strategic Account Plans and JBPs and remove roadblocks for smooth sales operations.
• Drive strategic action plan to tackle Voice of the Customer feedback.
• Work together with our sales teams, enhancing your skills and improving your experiences together as a team.
• Seek strategic expansion of customer network and strategic alliances to unlock new budget holders.
• Ensure proactive alignment of NIQ GFK’s CMI value proposition to customers' needs and trends.

You are a high-performing deal maker with a growth mindset of revenue targets. You know how to build and promote strong long-lasting client relationships. You’re energized by accelerating sales, uncovering opportunities, and exceeding individual targets while bringing the best out of your colleagues through collaborative learning and joint pitches when needed. A deep understanding of the market landscape, our CMI products, and our processes is at the forefront of your mind. You know that collaboration amongst teams and active listening of clients is critical to meet goals and grow. You strengthen our relationship with customers and unlock opportunities for growth. Selling, understanding our customers and their contexts, effective negotiation and growth mindset drive your work.

Innovation matters. With best best-in-class research and predictive analytical tools, NIQ BASES, the worldwide leader in analyzing and consulting on new products, remains at the core of our clients' new product ideas, product messaging that inspires action, fresh packaging designs, and optimal product launch strategies. At NIQ, you will work with industry-leading marketers and see your work come to life. Have you ever wanted to modernize the brand and bottle design for an iconic beer company? How about discovering the next big energy drink? At NIQ, you can. Be curious. Be collaborative. Be forward-thinking. Join the Innovation team and work with our clients as a consultant, a problem solver, and the voice of NIQ BASES at our clients.

What is the job purpose?

• Execute marketing research studies by compiling, analyzing, and interpreting marketing research data, writing client reports, and constructing presentations
• Generate polished diagnostic analyses/reports, summarizing BASES conclusions and recommendations in a concise, client-friendly manner
• Support the Client Development team in driving revenue by delivering excellent project work that results in repeat business

Responsibilities

• Execute against projects across a variety of clients, meeting agreed-upon milestones
• Be accountable for high-quality client deliverables in partnership with your Client Consulting team
• Analyze study results to draft reports, and presentations
• Summarize data for the production of tables, charts, and graphs
• Develop a strong understanding of successful innovation within the first 6 months of the job (NIQ BASES Factors for Success, Activation Profile, Demand Driven Innovation Theory, BASES Forecasting Models) and apply this understanding to client deliverables
• Handle project-related client correspondence as needed
• Participate in client discussions/presentations and work through implications, and recommendations based on the data
• Partner with forecast analysts to provide cohesive stories
• Demonstrate a basic understanding of what drives in-market sales and forecasting theory
• Support Client Development teams on value-add and meta-analysis
• Support special projects and thought leadership initiatives
• Support the development of client training related to consumer demand principles

This role will be responsible for maintaining/enhancing customer relationships, responding to client queries (across RMS & CPS) via CSO, perform triage/ coordination with Global Service Center team focusing on Data pulls, reports, resolution and triaging of client queries, and driving overall client satisfaction

Responsibilities

Client Engagement

• Responsible for coverage analysis & client queries elements of JBP, including defining success criteria and tracking mechanisms, aligning with customer on ways of working, and defining service delivery elements of JBP 
• Responsible for coverage analysis & client queries elements of client review process, including review and tracking value delivery against JBP across teams and markets and tracking actions for improvement as needed
• Responsible for account ID setup and initial technical support through direct support or triaging technical support requests to right functions (e.g., support on NIQ fundamental tools and Essential platform usage training) as part of the client onboarding process
• Accountable/responsible for change management and transition components of tactical client training (e.g., self-guided in platform training, self-paced courses on NIQ data and tools) 
• Responsible for managing client issues and triaging issue to right issue owner for resolution; Responsible for collecting Voice of Customer for User Experience & Service Model related topics, input through proper VoC collection methods (see VoC deep dive)
• Responsible for maintaining and promoting CSO to clients, managing and maintaining NIQ knowledge articles, and improving client satisfaction and experience using CSO 

This role will be responsible for maintaining/enhancing customer relationships, responding to client queries (across RMS & CPS) via CSO, perform triage/ coordination with Global Service Center team focusing on Data pulls, reports, resolution and triaging of client queries, and driving overall client satisfaction

Responsibilities

Client Engagement

• Responsible for coverage analysis & client queries elements of JBP, including defining success criteria and tracking mechanisms, aligning with customer on ways of working, and defining service delivery elements of JBP 
• Responsible for coverage analysis & client queries elements of client review process, including review and tracking value delivery against JBP across teams and markets and tracking actions for improvement as needed
• Responsible for account ID setup and initial technical support through direct support or triaging technical support requests to right functions (e.g., support on NIQ fundamental tools and Essential platform usage training) as part of the client onboarding process
• Accountable/responsible for change management and transition components of tactical client training (e.g., self-guided in platform training, self-paced courses on NIQ data and tools) 
• Responsible for managing client issues and triaging issue to right issue owner for resolution; Responsible for collecting Voice of Customer for User Experience & Service Model related topics, input through proper VoC collection methods (see VoC deep dive)
• Responsible for maintaining and promoting CSO to clients,  managing and maintaining NIQ knowledge articles, and improving client satisfaction and experience using CSO 

At NielsenIQ, our obsession with helping our clients to grow through a comprehensive understanding of consumer behavior leveraging on the ongoing innovation in technology is what motivates us. Our work helps our clients set growth strategies and determines what products or services you ultimately see in the market and how our clients drive their marketing and trade strategies. You will maintain a Customized Research orientation by managing the day-to-day administration of Customized Research/sales activities and coordinating on analysis and reporting of assigned research projects.

Responsibilities

Client Servicing

• Maintain an accurate, complete, up-to-date, and insightful client business profiles to be shared with senior management
• Assist senior staff in delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company's quality standards
• Assist in sales activities in conjunction with senior staff in terms of preparation of proposal and credential presentations
• Communicate client needs to appropriate team members
• Provide "in office" research, administrative and operational support to senior staff
• Be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc.

Functional / Technical

• Maintain accurate and up-to-date knowledge of research techniques and applications
• Provide value-added analyses and respond to special requests
• Integrate multiple data sources to answer business issues
• Perform quality checks on all reports for alignment to request, accuracy and correctness
• Ensure standard operating procedures within the area of responsibility are observed
• Recommend improvements in work processes within area of responsibility

A little about you

Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with clients matters to you, and that motivates you to sift through data for a new angle. You can identify the narratives behind numbers, and you’re always looking for what’s next.