Total 170 job vacancies by Serco Limited

Maintenance Operative
Contract: Permanent
Salary: £24,750 to £30,000
Location: Leamington Spa
Working hours: 37.5 hours per week Mon
- Fri

Here at Serco, we work with Asylum Accommodation and Support Services to assist individuals through the asylum system, which includes providing them with temporary accommodation.

As the Maintenance Operative your role is key in ensuring all requested repairs, be that reactive or proactive and pre planned (via manager), are carried out to the required standard and within our SLA deadlines.

This is an exciting opportunity in Coventry & Leamington Spa for an individual with previous maintenance experience within a field relating to joinery, fitting, plumbing, painting & decorating etc. You will be a highly motivated individual who can manage your own workflow as well as working within a team when necessary.

As a Maintenance Operative you will be responsible for the Health & Safety of yourself and that of all users of the property during, and after works have been undertaken and completed.

As part of your role, you will be required to purchase and manage materials using a company account card from approved Serco suppliers only. Vehicles provided by the company will be inspected regularly by employees and kept in a professional and clean condition.


Flexible Working pattern


- Mon to Fri 7.5 hours per day between 08:00 and 18:00 to meet the operational needs of the business.


On –Call Requirements & Out of Hours Working

- There will be a requirement to undertake out of hours on call duties, working on a rota basis to ensure 24/7 emergency cover is provided as per our contractual responsibilities. This will be carried out once every 10 weeks for emergency's.


What we offer

- Competitive salary (rising upon evidence of trade skills)
- Up to 6% contributory pension scheme
- Vehicle, Fuel Card and tools are all provided.
- 25 days annual leave plus bank holidays
- Career opportunities across their entire AASC contract
- Employee discounts for major retailers and leisure activities


Why Serco?

Serco offers all employees the opportunity and support to drive their own ambitions and develop the skills required to achieve their career goals.
We provide a safe and professional environment where all employees are valued members of the team whilst also respecting your work/life balance.
This ultimately contributes to the delivery of vital public services in the UK.


What you need to do the job

You will need a willingness and ability to travel within the region and occasionally within the UK (a valid UK driver’s licence is essential). All offers of employment are subject to security clearance checks and approval by the Home Office).

#aasccareers




About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

Salary £24,750
- £30,000Contract Permanent
Location Sandwell
Hours 37.5

Here at Serco, we work with Asylum Accommodation and Support Services to assist individuals through the asylum system, which includes providing them with temporary accommodation.

As the Maintenance Operative your role is key in ensuring all requested repairs, be that reactive or proactive and pre planned (via manager), are carried out to the required standard and within our SLA deadlines.

This is an exciting opportunity covering Sandwell for an individual with previous maintenance experience within a field relating to joinery, fitting, plumbing, painting & decorating etc. You will be a highly motivated individual who can manage your own workflow as well as working within a team when necessary.

As a Maintenance Operative you will be responsible for the Health & Safety of yourself and that of all users of the property during, and after works have been undertaken and completed.

As part of your role, you will be required to purchase and manage materials using a company account card from approved Serco suppliers only. Vehicles provided by the company will be inspected regularly by employees and kept in a professional and clean condition.


Flexible Working pattern


- Mon to Fri 7.5 hours per day between 08:00 and 18:00 to meet the operational needs of the business.


On –Call Requirements & Out of Hours Working

- There will be a requirement to undertake out of hours on call duties, working on a rota basis to ensure 24/7 emergency cover is provided as per our contractual responsibilities. This will be carried out once every 10 weeks for emergency's.


What we offer

- Competitive salary (rising upon evidence of trade skills)
- Up to 6% contributory pension scheme
- Vehicle, Fuel Card and tools are all provided.
- 25 days annual leave plus bank holidays
- Career opportunities across their entire AASC contract
- Employee discounts for major retailers and leisure activities


Why Serco?

Serco offers all employees the opportunity and support to drive their own ambitions and develop the skills required to achieve their career goals.
We provide a safe and professional environment where all employees are valued members of the team whilst also respecting your work/life balance.
This ultimately contributes to the delivery of vital public services in the UK.


What you need to do the job

You will need a willingness and ability to travel within the region and occasionally within the UK (a valid UK driver’s licence is essential). All offers of employment are subject to security clearance checks and approval by the Home Office).


#aasccareers







About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.


#aasccareers


About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

Location: Ladywood Leisure Centre, Birmingham, B16 8TR
Salary: Competitive plus company benefits
Contract Type: Permanent, full time.


Here at Serco our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly, and fun. To be the destination of choice for being part of an active community, whilst helping you to make MORE of every day’. To deliver those services takes an enthusiastic and customer focused team
- and right now we are looking to recruit for a Facility Manager to join our team.
This role will see you will lead, manage and be responsible for a Leisure Centre supporting the Contract Manager in developing the commerciality of the facility. You will provide effective leadership to the Duty Manager team with a clear focus on staff engagement and performance management.

In addition to this, you will implement and manage a robust health & safety culture, develop, agree, and manage a robust strategy and annual plan to meet the contractual requirements and business targets, ensure effective financial management is in place to achieve profit and cash targets, conduct regular team meetings, monitoring and taking action to ensure business targets are met and ensure the day to day running of the service is maximised to performance and use of equipment and labour.
Another aspect of this role will be to develop the appropriate suite of KPI’s and using the data to drive decision making and operational improvements, maintain strong working relationships with stakeholders, both internal and external, provide excellent leadership and management so all employees understand and adopt the wider strategies and plans and are motivated to achieve their objectives.

Serco manages these facilities on a day-to-day basis on behalf of the Trust.

What you’ll need to do the role

First and foremost, you will be an experienced Facility Manager from a sporting, leisure, or hospitality background.

You should have a strong background in staff management, excellent customer service skills and be able to effectively motivate a team.

It would be desirable if you hold NPLQ and/or Pool Plant qualifications.

It would be beneficial if you hold a First Aid at Work qualification, however this is not essential.


Why Serco

Meaningful and vital work: Working within Leisure at Serco means that you’ll play a critical role in ensuring that the communities we serve receive exceptional service and you’ll help to provide our local communities with a safe and fun environment to stay healthy and connected to others.

A world of opportunity: It takes a diverse team to support our Leisure business and we’re big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you’ll find all the opportunity you need to evolve your career.

Great people: Our staff are dedicated to provide the best possible service for our customers and we welcome those who take similar pride in their work.


What we offer

- Up to 6% contributory pension scheme
- Serco discounts which include cinema, merlin entertainment and online shopping discounts and discounts on mobile phone plans and leisure centre memberships.
- The chance to make a positive difference to our customers


- Interesting, varied and enjoyable work
- A company that recognises your contribution
- Leisure specific benefits - Employee Benefits (moreleisure.com)
- Company car
- Single Private Medical Insurance
- Company bonus


#leisurejobs




Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.

*Google Chrome is the preferred browser to access Serco careers website*

Proud member of the Disability Confident employer scheme

Location: Northfield Leisure Centre, Birmingham, B31 2PD
Salary: Competitive plus company benefits
Contract Type: 6-month fixed term contract, full time.


Here at Serco our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly, and fun. To be the destination of choice for being part of an active community, whilst helping you to make MORE of every day’. To deliver those services takes an enthusiastic and customer focused team
- and right now we are looking to recruit for a Facility Manager to join our team.
This role will see you will lead, manage and be responsible for a Leisure Centre supporting the Contract Manager in developing the commerciality of the facility. You will provide effective leadership to the Duty Manager team with a clear focus on staff engagement and performance management.

In addition to this, you will implement and manage a robust health & safety culture, develop, agree, and manage a robust strategy and annual plan to meet the contractual requirements and business targets, ensure effective financial management is in place to achieve profit and cash targets, conduct regular team meetings, monitoring and taking action to ensure business targets are met and ensure the day to day running of the service is maximised to performance and use of equipment and labour.
Another aspect of this role will be to develop the appropriate suite of KPI’s and using the data to drive decision making and operational improvements, maintain strong working relationships with stakeholders, both internal and external, provide excellent leadership and management so all employees understand and adopt the wider strategies and plans and are motivated to achieve their objectives.

Serco manages these facilities on a day-to-day basis on behalf of the Trust.

What you’ll need to do the role

First and foremost, you will be an experienced Facility Manager from a sporting, leisure, or hospitality background.

You should have a strong background in staff management, excellent customer service skills and be able to effectively motivate a team.

It would be desirable if you hold NPLQ and/or Pool Plant qualifications.

It would be beneficial if you hold a First Aid at Work qualification, however this is not essential.


Why Serco

Meaningful and vital work: Working within Leisure at Serco means that you’ll play a critical role in ensuring that the communities we serve receive exceptional service and you’ll help to provide our local communities with a safe and fun environment to stay healthy and connected to others.

A world of opportunity: It takes a diverse team to support our Leisure business and we’re big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you’ll find all the opportunity you need to evolve your career.

Great people: Our staff are dedicated to provide the best possible service for our customers and we welcome those who take similar pride in their work.


What we offer

- Up to 6% contributory pension scheme
- Serco discounts which include cinema, merlin entertainment and online shopping discounts and discounts on mobile phone plans and leisure centre memberships.
- The chance to make a positive difference to our customers


- Interesting, varied and enjoyable work
- A company that recognises your contribution
- Leisure specific benefits - Employee Benefits (moreleisure.com)
- Company car
- Single Private Medical Insurance
- Company bonus


#leisurejobs




Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.

*Google Chrome is the preferred browser to access Serco careers website*

Proud member of the Disability Confident employer scheme

Homebased with National travel as required, monthly meetings in Solihull.Permanent, Full timeCompetitive salary plus benefits including company car, single private medical insurance and bonus.

Serco Skills and Training Services (STS) was formed to provide government funded and commercial training solutions to government departments, authorities, employers, and citizens. These solutions include adult and apprenticeship training, and innovative skills service solutions. Since this time STS has already become an ambitious and award-winning business with strong service contract capability, and training delivery judged to be ‘Good’ by Ofsted.
We are now looking for an MIS and Funding Manager to join the team. This is a key role for the future success of STS and will lead compliant funding claims, strong commercial routines, accurate and ‘single version of the truth’ reporting,
You’ll drive efficiency and effectiveness in all aspects of management information and administration to ensure that systems are optimised and that effective processes are consistently followed.


Your main responsibilities:

- Manage of all aspects of STS funding, performance, and compliance to meet all contract and agency / devolved authority requirements.
- Management of the STS management information systems and all processes to drive the highest standards of accuracy, efficiency, and timeliness.
- Management of all aspects of audit readiness to ensure that audit requirements are met and to work with the Head of Continuous Improvement and Ofsted Nominee to ensure that all audits, whether internal or external, are successful.
- Management of all registry requirements ensuring that learner enrolments are timely and that their systems access meets modern customer expectations. Driving the highest standards of registry processes with regards to accuracy of learner data, attendance records, breaks in learning and all awarding body requirements that include exam entries and certification processes.
- Lead on the administration of DAS accounts, the National Careers Service Course Directory, and the National Apprenticeship database.
- Ensure auditable systems exist and operate with regard to the processing of all learner data.
- Develop and maintain an expert knowledge of the various funding methodologies and provide relevant training to staff as required.
- Contribute to management discussions and decisions related to the MIS software solutions used in the business.


What you’ll need to do the role:

- Ideally you will already be working as an MIS & Funding Manager or similar with experience of working in an ESFA or OFSTED governed environment.
- Qualified to NVQ level 4 or above in a business or management discipline.
- Experience of working with Data Management systems, preferably in a skills or Further Education setting.
- Detailed knowledge of the Individualised Learner Record (ILR), FE and Apprenticeship funding streams.
- Experience using the full Microsoft suite including Word, Outlook, Excel, PowerPoint.
- Experience of report writing and / or using Power BI to provide accurate and timely statistics and reports.
- Ability to effectively communicate at all levels, using a variety of communication methods.
- Serco is committed to safeguarding and promoting the welfare of its learners and expects all staff to share this commitment; safeguarding includes supporting learners’ physical and psychological wellbeing.


This role requires Baseline Personnel Security Standard (BPSS) – covering pre-employment checks:

- identity
- employment history (minimum of 3 years)
- nationality/immigration status
- criminal records


What we offer

- Up to 6% contributory pension scheme
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme and more
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities
- Up to 25 days annual leave plus bank holidays
- Single Private Medical Insurance
- Company Car
- Company Bonus



.

About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply
Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Gold Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.

Maintenance Operative

J&I AASC, Working in Walsall,Birmingham & Cannock

Full time – 37.5 hours per week

Salary
- £24,750
- £30,000.00 depending on experience plus Serco Benefits.
Main Purpose:

Reporting to the Field operations manager, the primary function of this role is to provide building maintenance services to a designated area / or number of properties. Where there is a specialist trade, the role also supports non-trade Maintenance Operatives (MO’s) to fix faults. The role requires close working relationships with the housing teams to ensure outstanding service to the users.

Main Accountabilities:

Maintenance of Property

- To provide building maintenance services to a designated area / or number of properties
- To report faults using the IT system to ensure all faults are reported and closed for their property portfolio
- The role of the MO is to ensure that all properties under their control are free from building defects as defined under the Home Office Contract
- Liaison with external sub-contractors to ensure access can be obtained, works are completed to agreed standards and the sub-contractors operatives are approved.
- To undertake audit samples of external suppliers work and report findings.
- To undertake once a year a Portable Appliance Test (PAT) for any properties in their area for all properties

Trade Duties (Where Applicable)

- To provide specialist trade services in accordance with certified standards and experience
- To support nontrade MO’s to fault fix under your defined specific trade
- To provide technical advice and support to the maintenance section relevant to your trade to ensure all current standards are met under the contract.
- To provide the property on-boarding team with trade sign offs for the relevant specialist trade

Health & Safety

- To ensure that the safety of all users of the property from a building standard is achieved
- To check all relevant property reports before undertaking works in the properties (e.g. asbestos, dangerous persons,) or request additional reports if deemed appropriate by the MO (e.g. structural report, asbestos survey / test etc.)

Furniture & Inventory

- Where possible to repair all Serco supplied furniture or ensure furniture is replaced to comply with the Home Office Contract

Materials Management

- To only purchase materials from approved Serco suppliers and keep receipts for all transactions to identify and record what materials are used for each job / property.
- Where specified only purchase the agreed Serco standard materials unless alternative substitutions can be provide due to stock requirements

Plant & Tool Hire / Purchase

- To obtain Managers approval for the Hire or purchase of any plant or tools over £100 to undertake any maintenance repair.
- To ensure appropriate receipts are obtained and recoded for each property / job completed.

Waste Disposal

- To remove all waste from properties when in attendance and ensure the waste is disposed of in approved license areas and re-cycled where possible.

Garden Maintenance

- To undertake garden maintenance duties for properties defined under their property remit

Trade Work

- Where work is outside the MO skill set for fault repair a report should be raised on AORA to instruct the appropriate trade fix to be initiated in accordance with the Home Office Contract terms

Cleaning & Carpet Cleaning

- To identify areas where a cleaning requirement is required and to raise the jobs/ fault on AORA.


Work Scheduling & Prioritisation

- All allocated KPI work must be completed in advance of the scheduled completion date.
- If no further KPI work is required for the same day then the MO will continue on site to ensure any other maintenance defects are completed to ensure the property meets the contract standard’s
- Once all defects have been completed then any scheduled planned maintenance work can be completed if not already undertaken (e.g. HHSRS annual report, PAT annual test etc.)
- To liaise with Housing Officer partners to ensure that any properties in the MO’s portfolio have been inspected at least once per calendar month with a documented report.

Stakeholder Liaison

- Where requested, be the site liaison for all stakeholder parties with an interest in the property e.g. Landlords, Local Authorities, Home Office, in order to provide maintenance support.

Working Hours

- Various work patterns will be set for MO’s depending on operational delivery needs.


On –Call Requirements & Out of Hours Working
There will be a requirement to be on call and undertake out of hours working to agreed rosters and in accordance with the out of hours local operating procedure to provide a 24 hour and 7 day a week maintenance service.

What we offer


- Up to 6% contributory pension scheme.
- 25 days annual leave plus bank holidays.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, and more.
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
- Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
- Interesting and enjoyable work.
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

Proud member of the Disability Confident employer scheme

Salary £24,750 rising to £30,000 (skill based)
Contract Permanent
Location Wolverhampton & Surrounding areas
Hours 37.5

Here at Serco, we work with Asylum Accommodation and Support Services to assist individuals through the asylum system, which includes providing them with temporary accommodation.

As the Maintenance Operative your role is key in ensuring all requested repairs, be that reactive or proactive and pre planned (via manager), are carried out to the required standard and within our SLA deadlines.

This is an exciting opportunity covering Wolverhampton, Dudley and Telford for an individual with previous maintenance experience within a field relating to joinery, fitting, plumbing, painting & decorating etc. You will be a highly motivated individual who can manage your own workflow as well as working within a team when necessary.

As a Maintenance Operative you will be responsible for the Health & Safety of yourself and that of all users of the property during, and after works have been undertaken and completed.

As part of your role, you will be required to purchase and manage materials using a company account card from approved Serco suppliers only. Vehicles provided by the company will be inspected regularly by employees and kept in a professional and clean condition.


Flexible Working pattern


- Mon to Fri 7.5 hours per day between 08:00 and 18:00 to meet the operational needs of the business.


On –Call Requirements & Out of Hours Working

- There will be a requirement to undertake out of hours on call duties, working on a rota basis to ensure 24/7 emergency cover is provided as per our contractual responsibilities. This will be carried out once every 10 weeks for emergency's.


What we offer

- Competitive salary (rising upon evidence of trade skills)
- Up to 6% contributory pension scheme
- Vehicle, Fuel Card and tools are all provided.
- 25 days annual leave plus bank holidays
- Career opportunities across their entire AASC contract
- Employee discounts for major retailers and leisure activities


Why Serco?

Serco offers all employees the opportunity and support to drive their own ambitions and develop the skills required to achieve their career goals.
We provide a safe and professional environment where all employees are valued members of the team whilst also respecting your work/life balance.
This ultimately contributes to the delivery of vital public services in the UK.


What you need to do the job

You will need a willingness and ability to travel within the region and occasionally within the UK (a valid UK driver’s licence is essential). All offers of employment are subject to security clearance checks and approval by the Home Office).


#aasccareers







About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.




About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

Location covering East Midlands Leicester & Nottingham
Full time – 37.5 hours per week
Salary
- £24,265, plus company van, plus Serco Benefits.On-call rota
- £175.00 per week
Main Purpose:
Here at Serco, we have an exciting position for a General Operative within J&I. The primary function of this role is to provide general maintenance services to a designated area or number of properties. Based from home and a work van will be provided for you. This role requires close working relationships with the housing team to ensure outstanding service to the users.

Main Accountabilities:

Maintenance of Property:

- To provide General maintenance services
- To report faults using the AORA IT system to ensure all faults are reported and closed for their property portfolio.
- To ensure all properties are compliant and fit for purpose when completing tasks.


Health & Safety

- To ensure that the safety of all users of the property from a building standard is achieved.
- To check all relevant property reports before undertaking works in the properties (e.g., asbestos, dangerous persons,) or request additional reports if deemed appropriate by the M.O. (e.g., structural report, asbestos survey / test etc.)
- Ensure all works completed, are done so in line with Risk Assessments and Method statements.

Furniture & Inventory

- Where possible to repair all Serco supplied furniture or ensure furniture is replaced to comply with the Home Office Contract.

Materials Management

- To only purchase materials from approved Serco suppliers and keep receipts for all transactions to identify and record what materials are used for each job / property.
- Where specified only purchase the agreed Serco standard materials unless alternative substitutions can be provide due to stock requirements.

Plant & Tool Hire / Purchase

- To obtain Managers approval for the Hire or purchase of any plant or tools over £100 to undertake any maintenance repair.
- To ensure appropriate receipts are obtained and recoded for each property / job completed.

Waste Disposal

- To remove all waste from properties when in attendance and ensure the waste is disposed of in approved license areas and re-cycled where possible.

Garden Maintenance

- To undertake garden maintenance duties for properties defined under their property remit.

Trade Work

- Where work is outside the MO skill set for fault repair a report should be raised on AORA to instruct the appropriate trade fix to be initiated in accordance with the Home Office Contract terms.

Cleaning & Carpet Cleaning

- To identify areas where a cleaning requirement is required and to raise the jobs/ fault on AORA.


Work Scheduling & Prioritisation

- All allocated KPI work must be completed in advance of the scheduled completion date.
- If no further KPI work is required for the same day then the MO will continue on site to ensure any other maintenance defects are completed to ensure the property meets the contract standard’s.
- Once all defects have been completed then any scheduled planned maintenance work can be completed if not already undertaken (e.g. HHSRS annual report, PAT annual test etc.).
- To liaise with Housing Officer partners to ensure that any properties in the MO’s portfolio have been inspected at least once per calendar month with a documented report.

Stakeholder Liaison

- Where requested, be the site liaison for all stakeholder parties with an interest in the property e.g. Landlords, Local Authorities, Home Office, to provide maintenance support.

Working Hours

- Various work patterns will be set for MO’s depending on operational delivery needs.


On – Call Requirements & Out of Hours Working

- There will be a requirement to be on call and undertake out of hours working to agreed rosters and in accordance with the out of hours local operating procedure to provide a 24 hour and 7 day a week maintenance service.


What you will need for the role:


- General DIY experience
- A willingness and ability to travel within the region and occasionally within the UK (a valid UK driver’s licence is essential).
- CRB Clearance and Security Clearance at CTC level (Counter Terrorism Check) required (Serco Civil Government is exempt from the Rehabilitation of Offenders Act 1974 and all offers of employment are subject to security clearance checks and approval by the Home Office).





What we offer


- Up to 6% contributory pension scheme.
- 25 days annual leave plus bank holidays.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, and more.
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
- Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
- Interesting and enjoyable work.
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.





About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply
Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Gold Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.

Proud member of the Disability Confident employer scheme

About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Employee Relations Case Manager
Hybrid – Solihull (2 days per week)
Full Time, Permanent
Competitive salary plus benefits (depending on experience)

Here at Serco, we’re seeking an experienced Employee Relations Case Manager to join our wider team of specialists, offering professional advice and support to approximately 3,000 people managers across our UK operations. In this role, you will provide comprehensive employee relations guidance and support to Serco People Managers, addressing all aspects of the employee lifecycle, including disciplinary actions, grievances, absences, maternity/paternity issues, restructures, and performance management. You will manage multiple ER cases from beginning to resolution, delivering clear, risk-based advice to managers throughout the process.

Serco’s purpose is to impact a better future
- we bring together the right people, the right technology, and the right partners to create innovative solutions that deliver positive impact and address some of the most urgent and complex challenges facing governments globally. Our services are powered by more than 50,000 colleagues working across multiple sectors including defence, space, migration, justice, healthcare, transport, and customer services in four regions: UK & Europe, North America, Asia Pacific, and the Middle East.
As part of this you’ll:

- Work in partnership with the business to provide strong professional HR advice and support strategic HR decisions at all levels of the organisation.
- Provide a proactive and/or “on demand” advisory and consultancy service to people managers on a range of human resource issues, employee life cycle procedures and policies consistent with employee standards, legislation, and guidelines.
- Manage end-to-end and timely closure of employee relations cases (disciplinary, absence, grievance, absence management, restructures, etc.).
- Be a point of escalation for ER Advisors for more complex queries and provide day to day coaching as required.
- Analyse people related metrics, data, and trends to make recommendations to Business Partners, and interventions with people managers to address identified people issues across the business.
- Liaise with external agencies/ functions such as legal and local union representatives regarding the people issues related to procedures and policies and ensure that people managers work within the defined policy & procedures.
- Provide support in the delivery of people management training, coaching and upskilling managers throughout ER processes.
- Coordination and management of redundancy consultations, ensuring thorough support is provided from beginning to resolution.

What you’ll need to do the role:

- Creative ‘can-do’ attitude, proven negotiation skills with confidence in relationship management at all levels.


- Customer and delivery focused, with the ability to make decisions and manage risks.
- Up to date understanding and application of employment law and HR best practice.
- A recognised HR qualification (CIPD or equivalent) is preferred.
- Excellent generalist/operational HR experience at HR adviser, HR Business Partner level or equivalent.
- Proven experience in managing complex ER cases, including redundancies, restructures, disciplinary and grievance cases, and complex case management ideally as a HR Advisor, Generalist or equivalent.
- Confidence in coaching and mentoring People Managers.
- Ability to work in a faced paced environment.


What we offer:

- 25 days annual leave plus bank holidays.
- Annual leave purchase scheme.
- Up to 6% contributory pension scheme
- Flexible working options.
- A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
- A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
- A safe and supportive culture.
- A company passionate about diversity and inclusion.


ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.


Incident Manager
Solihull
Full Time, Permanent (On Call & Shifts)
Up to £40,000 per annum plus on call & shift allowance

Here at Serco, we’re looking for an Incident Manager to join our team and lead the restoration of normal service operation in the event of an outage or degradation in service as quickly as possible. You will manage the Operations teams and partners to ensure services are restored correctly, providing management updates and co-ordination ensuring the best possible levels of service quality and ongoing availability are maintained. In this critical role, you will be required to be a central focal point between the resolving teams, the Service Desk, end user(s) and Senior Management (both within ITS and the Business).

IT is at the heart of many of the vital services that Serco provide, from caring for vulnerable people, managing complex public services, to heavy rail and hospital operations. IT Services underpin Serco teams in many of the key public services we deliver in the UK, Europe and globally, making a difference to thousands of people every day. The people in IT Services are passionate about what they do and are proud to make a positive difference to the services that Serco delivers. Working together with the shared goal of providing the best service for our customers, this is what drives the culture and mindset, this is the Serco value and that is why a career with us is so rewarding.

Serco’s purpose is to impact a better future
- we bring together the right people, the right technology, and the right partners to create innovative solutions that deliver positive impact and address some of the most urgent and complex challenges facing governments globally. Our services are powered by more than 50,000 colleagues working across multiple sectors including defence, space, migration, justice, healthcare, transport, and customer services in four regions: UK & Europe, North America, Asia Pacific, and the Middle East. As part of this you’ll:

- Manage Critical (P0), Major (P1), and Degradation (P2) incidents through to successful resolution as quickly as possible.
- Deliver end-to-end Incident Management for multiple customer accounts on a 24/7 basis via an on-call function.
- Provide customer, management, and operational team updates as required to ensure appropriate stakeholders are informed as per policy/process.
- Ensure that Incident records are fully documented both during and after the Incident, including gathering and recording the full incident timeline of events.
- Review and monitor all outstanding Incidents, ensuring a high quality of information is provided.
- Ensure all agreed operational policy and procedures are adhered to.
- Carry out quality assessments of Incidents and provide feedback on areas of improvement.
- Ensure Incidents are dealt with in accordance with agreed policy, procedure and agreed Service Levels.
- Ensure timely and effective communication, both pro-actively and re-actively with all users, technical resolving teams and third parties.
- This role will require UK Government SC Clearance.


What you’ll need to do the role:

- Proven experience with Incident Management in a large multivendor environment (including outsourced) and complex infrastructure.
- Ability to communicate concisely, effectively, and instil confidence in Executive and Board level colleagues.
- In-depth working knowledge of service management processes (Incident, Problem and Change Management).
- Experience of working to ITIL Best Practice, ensuring processes and policies are being adhered to.
- Ability to assess data, identify gaps, trends, and inaccuracies, and turn that data into actionable outcomes and opportunities.
- Strong time management and efficiency skills.
- Organised, delivery focused, good planning skills, and process driven.
- Experience of working and delivering in a high-pressure environment, with multiple priorities, able to stay calm in crisis situations with proven ability to think fast to resolve and restore services.
- Ability to manage and resolve conflict and able to work effectively at all levels of the organisation.
- IT service experience with knowledge of IT platforms, operating systems, infrastructure, and technology environments would be advantageous.


What we offer:

- Pension – 6%.
- A company passionate about diversity and inclusion.
- Growth and development opportunities – Serco will support with a range of qualifications.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health Plans and more.
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
- A Serco benefits portal offering a wide range discount for major high street brands in Retail, Leisure & Hospitality.
- Up to 25 days annual leave plus bank holidays, with the option to purchase more.
- Life assurance.



ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

.


Progression Job Coach
- RestartCoventry, West Midlands, Full time, permanent
£30,000 per annum, rising to £34,000


If you’re passionate about helping others achieve their potential, this could be the perfect job for you.

We are looking for talented, dedicated people to join our Employability team in Coventry, The hours are full-time, Monday to Friday from 09:00 to 17:00.

As a Progression Job Coach, you will work with a caseload of Participants referred to our Restart Scheme for support with preparing for, securing, and succeeding in work. Our Progression Job Coaches build great relationships and gain a deep understanding of the aspirations and challenges facing their Participants. They then work with them to plan and execute a tailored journey into employment, helping them to remove barriers and maintaining their motivation.

To achieve this, you’ll need to be a great communicator, and enjoy meeting and working with a wide range of people from different backgrounds and with diverse needs. You’ll also need to be able to combine an organised, methodical approach with creative problem-solving skills. The job can be tough, so resilience and the ability to perform well under pressure are essential. The ability to challenge and motivate others is also an important part of the role, as is decent knowledge of the local labour market.

As part of the Restart Scheme, we have demanding performance targets to achieve, and so you’ll be expected to do your part and contribute high performance in the role. In return for this, we offer:

- Level 3 qualifications in Employability and a wide range of other training and coaching opportunities to expand your capabilities
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion 
- Up to 25 days annual leave plus bank holidays
- Up to 6% contributory pension scheme
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health Plans, Annual Leave Purchase Scheme and more
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts


We welcome applications from experienced employability practitioners, but also encourage others who think they have the skills to succeed to apply for the role. It is a challenging but extremely rewarding role, so if you think you have what it takes, please get in touch.



This role requires an enhanced DBS and BPSS to be completed covering pre-employment checks:

- identity
- employment history (minimum of 3 years)
- nationality/immigration status
- criminal records




About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

HSEQ Manager
Home Based – supporting sites in the Southwest
Full Time, Permanent
£44,000
- £56,000 per annumCompany Car

Are you passionate about Health, Safety, Environment, and Quality (HSEQ) management? Do you thrive in roles that allow you to drive operational excellence and cultivate a culture of safety and continuous improvement? Join Serco as an HSEQ Manager and make a real difference in our Defence division.

At Serco, we are dedicated to making a positive impact on the communities we serve. Our people are at the heart of what we do, and we take pride in offering a collaborative and inclusive environment where you can thrive. As an HSEQ Manager, you’ll play a key role in maintaining the highest standards of health, safety, environmental sustainability, and quality assurance across our Defence portfolio. This role offers the opportunity to lead meaningful change, influence strategic decision-making, and be part of a forward-thinking team that is committed to innovation, continuous improvement, and creating safer, more sustainable operations.

You’ll be primarily supporting our contracts in Helston, Cornwall and Yeovilton, Somerset, whilst also providing shadowing support to the UK Defence Academy in Swindon. Site visibility is crucial, and you’ll be expected to visit the contracts within your remit regularly for effective hands-on HSEQ oversight and engagement with our colleagues and customers.

Key Responsibilities:

- Act as the Subject Matter Expert (SME) on HSEQ issues, providing guidance to all managers and colleagues.
- Support and implement HSEQ strategies, ensuring compliance with regulatory requirements while promoting a proactive safety culture.
- Oversee incident management, including thorough investigations and root cause analysis to mitigate risks.
- Collaborate with internal and external stakeholders to drive innovation and continuous improvement.
- Provide expert support for strategic bids and ensure HSEQ is integrated into service delivery plans.
- Deliver training programmes, such as First Aid at Work and Mental Health Awareness, to operational colleagues.
- Ensure alignment with ISO 9001/45001/14001 standards and promote best practices across the Defence portfolio.


What We’re Looking For:

- Proven experience in a HSEQ Practitioners role.
- Strong problem-solving and decision-making abilities.
- Excellent data analysis skills and a passion for continuous improvement.
- Genuine enthusiasm for HSEQ matters, showcasing self-motivation and a drive to effect positive change.
- Possess excellent communication skills, both written and verbal, effectively convey ideas and initiatives.
- Strong understanding of management systems, including ISO 9001/45001/14001, and relevant HSEQ requirements, ensuring adherence to industry best practices.
- Display exceptional organisational skills, working independently and efficiently to prioritise workload and meet fixed deadlines.


Qualifications:

- Minimum Level 6 in Occupational Health & Safety.
- IOSH/IIRSM membership or equivalent.


What We Offer:

- Company car.
- Pension – 6%.
- A company passionate about diversity and inclusion.
- Growth and development opportunities – Serco will support with a range of qualifications.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health Plans and more.
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
- A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality.
- Up to 25 days annual leave plus bank holidays, with the option to purchase more.
- Life assurance.


ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Senior ERP Project Manager
Hybrid
- Solihull / HookFull Time, Permanent
£60,000
- £75,000 per annum (depending on experience)Company Car + Bonus

Here at Serco, we are seeking a Senior ERP Project Manager to take full responsibility for the definition, documentation, and successful completion of complex projects. These projects have a significant business profile and impact, and high-risk dependencies. As part of this, you’ll manage multiple projects in parallel and multiple smaller changes through the delivery lifecycle.

You will ensure that effective project control, change control, risk management and testing processes are maintained. You will also monitor and control resources, operating and capital costs, against the project budget and manage expectations of all project stakeholders.

This role will involve overseeing all internal delivery teams as well as any external partners/suppliers delivering as part of the project and is positioned within the Data, Digital and Technology function.
As part of this you will:

- End-to-end delivery of all sizes of stand-alone ERP work package, or the ERP workstreams within wider business programmes, to time, cost, and quality.
- Manage delivery partners/suppliers to ensure effective delivery and high-quality outputs.
- Contribute to project business case creation and funding requests, then manage to the agreed budget and provide accurate financial reporting.
- Identify and manage risks and dependencies, and proactively resolve issues.
- Ensure that IT deliverables are to the required standard of quality, within the constraints of time and cost.
- Manage competing demands for project time and resources, liaising with business customers to ensure priorities are identified and met.
- Maintain project documentation and comply with PMO Governance (e.g., requirements tracking, plan, status reports, gate reviews, lessons learnt).
- Drive delivery team meetings, project boards and steering committees as appropriate to ensure effective governance and communication.

What you’ll need to do the role:

- Significant IT project management experience, ideally including ERP implementations and changes.
- Strong experience in dealing with senior business users, determining delivery scope and priorities as well as resolving issues.
- Familiarity with both waterfall and agile (linear and iterative) project methodologies.
- Foundational understanding of Systems Integration, Systems Development Life Cycle Methodologies, Quality Assurance and Testing, Requirements Gathering, and Systems Analysis and Design
- Excellent presentation and organisation skills, with strong attention to detail.
- Strong negotiation skills and the ability to coordinator and motivate others to deliver, without direct management authority.
- Ability to anticipate and build contingency plans, solve problems, and overcome obstacles, handling challenging situations with perseverance and professionalism.
- Must be willing to undergo BPSS security clearance.


We encourage you to apply even if you don’t match every single aspect of the job description. We’re looking for great people and are big on career development, so we’re open to reviewing all applications.

What we offer:

- Company car.
- Bonus scheme – 5% on target, 10% exceeding targets.
- Private healthcare.
- Flexible working considered.
- Pension – 6%.
- A company passionate about diversity and inclusion.
- Growth and development opportunities – Serco will support with a range of qualifications.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Bupa Anytime HealthLine, Simply Health Plans and more.
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
- Up to 25 days annual leave plus bank holidays, with the option to purchase more.
- Life assurance.


ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

.

Job Coach
- RestartBirmingham City Centre
Full time, permanent
£24,000
- £29,000 per annum, DOE

Are you looking for a full-time job as a Job Coach in Birmingham? Our Employment, Skills and Enterprise business is looking for someone to manage, develop and support a caseload of customers, providing encouragement, training, brokerage, and co-ordination of activities including development planning, effective monitoring and guidance that will ensure progression to sustained employment.

As a Job Coach, you will work with customers to build strong, collaborative relationships, tailoring support to their needs, motivating, coaching, and challenging them to fulfil their potential and enabling them to secure sustainable employment.

The hours are full-time, Monday to Friday from 09:00 to 17:00 based at our ideally located Birmingham City Centre office.


What you’ll need to do the role

To succeed in this role, you must have experience working in a fast-paced, target-driven environment. You will need to have excellent communication and interpersonal skills, as well as the ability to work independently as well as part of a team. Working well under pressure and meeting strict deadlines will be essential.

The ideal candidate should be able to demonstrate ability and experience of coaching and influencing through previous work and have a genuine passion to make a difference to customers. You will also need knowledge of local job markets and the recruitment sector.


This role requires an enhanced DBS and BPSS to be completed covering pre-employment checks:

- identity
- employment history (minimum of 3 years)
- nationality/immigration status
- criminal records


What we offer

- Up to 6% contributory pension scheme
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health Plans, Annual Leave Purchase Scheme and more
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion 
- Serco discounts which include cinema, merlin entertainment and online shopping discounts and discounts on mobile phone plans and leisure centre memberships.
- Interesting and enjoyable work
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities
- Up to 25 days annual leave plus bank holidays



About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Serco: AASC Contract

Permanent, Full time
Home Based with travel
£35,000
- £40,000 pa + Excellent Corporate Benefits Package
Here at Serco, we are looking for an experienced Data Quality Manager to join our team at the Asylum Accommodation and Support Services Contract. AASC offers a range of improvements, with particular focus on assisting individuals through the asylum system.

The Analytics and Performance team is a new function within the AASC contract. The department will be responsible for producing accurate, current, and insightful Management information to provide all contractual, external and internal functional, performance and insight reporting and the assurance of data quality. The team is also responsible for optimising service performance, driving adoption, effective business change, and ultimately helping to develop a data-driven organisation.

The key reason for the role is to support the Head of Data Analytics & Strategic Performance to ensure quality of data and data integrity across all systems and processes. You will work with Serco group IT and MI teams to understand business processes and requirements, identify constraints and opportunities, and recommend optimal solutions. This will include data quality management, design, data analysis, data reporting platforms, analytics platforms, knowledge management and reporting support services.


What you’ll need to do the job

You will have the required level of technical experience and ideally will have worked within the technology sector.
Excellent time management skills and ability to manage and deliver a variety of priority tasks, prioritising own workload to meet specific timescales without prompt
Experience in long-distance inter-departmental liaison and collaborative working
Finally, flexibility is required as you will be expected to travel across sites.
Experience Required


- DQM tools and techniques are essential
- Microsoft Power BI is essential
- Apian would be advantageous
- Facilitating and running BAT and UAT testing.
- Supporting business-led data governance and conducting successful data quality improvement initiatives
- Demonstrable experience in the establishment of good working relationships with business and functional stakeholders both internal and external
- Ability to identify risks and vulnerabilities within databases and MI reporting & managing correction of identified issues.
- Working in an Agile framework.
- Creating and managing Data Quality Syntax Models is preferred.


Important Note: CRB Clearance and/or Security Clearance at Baseline level (Serco Civil Government is exempt from the Rehabilitation of Offenders Act 1974 and all offers of employment are subject to security clearance checks and approval by the Home Office)

Why Serco:

A place you can make an impact
- The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives.
A place you can count on
- Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
A place for you
- We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture.

What we offer


- Pension – up to 6%
- Employee Assistance Programme
- Chance to contribute to innovation in the immigration sector
- A company passionate about diversity and inclusion
- Serco Benefits package
- discounts include cinema, merlin entertainment and online shopping, mobile phone plans and leisure centre memberships
- A safe and supportive culture


#aasccareers

Apply

Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Gold Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.

Proud member of the Disability Confident employer scheme