Total 189 job vacancies by Serco Limited

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply
Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Gold Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.

Mobile Cleaner
AASC – West Midlands Area
Salary: £23,737.50 per annum plus Serco benefits
Working hours: Full-Time, 37.5 hours per week, Monday-Friday 0900 – 1700 hours.

A driving licence is essential for the role of Mobile Cleaner.

Here in the Serco recruitment team, we’re responsible for hiring people that deliver essential public services in Defence, Transport, Justice & Immigration, Citizen Services and Healthcare.

Main Accountabilities:


- To complete all cleans identified, to a compliant standard, within the timescale given.
- To report all completed cleans to Line Manager/update on AORA system.
- To ensure the safety of all Service Users of the property whilst cleaning at a property.
- To notify the Maintenance Administration Department if any defects are found that could affect the safety of the Service User’s residing at the property.
- To check all relevant property reports before undertaking works in the properties (e.g. asbestos, dangerous persons).
- To clean carpets where required using appropriate equipment & PPE as provided.
- Focusing on a ‘one team’ approach assisting other geographical areas when required.
- Completion of mandatory training to fulfil role responsibilities.

As the Cleaner you will be responsible for Material Management, ensuring to only purchase materials from approved Serco suppliers and keep receipts for all transactions to identify and record what materials are used for each job / property. Where specified only purchase the agreed Serco standard materials unless alternative substitutions can be provide due to stock requirements. You will replenish the stock inventory when required and update line manager and AORA. Lastly, you will remove appropriate waste from properties when in attendance and ensure the waste is disposed of in approved license areas and re-cycled where possible.

What you need to do the job


- You need to have a willingness and ability to travel within the region and occasionally within the UK (a valid driver’s licence is required).
- You need good Verbal/Written communication skills (English). You need to be competent using IT.
- You should have previous experience of working as part of a team as well as working individually/lone working.
- Previous experience of cleaning households / large accommodation is desired.

Why Serco?

Meaningful and vital work: As part of a highly collaborative team, you’ll be able to strongly influence hiring managers efforts that help us deliver vital services.
A world of opportunity: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won’t be hard to find.
Great people: You’ll find yourself working with a variety of highly motivated, supportive, and experienced colleagues, where no two days are the same.

What we offer


- Salary: Competitive salaries with annual reviews.
- Pension: Up to 6% contributory pension scheme.
- Holidays: 25 days' annual leave plus bank holidays.
- Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
- Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
- ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
- Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.


About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

.


Employer Engagement Coordinator
Full Time, Permanent
Location: Office Based to support Coventry, West Bromwich and Birmingham with travel expected
Salary: £32,000 plus company Car


Our Employment, Skills and Enterprise business provides support to citizens, from supporting the unemployed into sustainable work, to upskilling those with low or no vocational skills, so they can progress in work.

As part of our Restart programme, we will support participants on their journey to finding sustainable employment, enabling them to progress towards a more secure future. The Restart programme will help people who have been unemployed for between 12 and 18 months get back into work, including those whose prospects for securing employment have been impacted by the Covid-19 pandemic.

We are expanding our team and we are looking to recruit an Employer Engagement Co-ordinator in the West Midlands

The Employer Engagement Coordinator will proactively engage, develop and retain key national and local employer partnerships to support the contractual requirements of the Restart programme. Responsible for contributing to the development and implementation the Employer Engagement Strategy.

Employer Engagement Coordinator will be responsible for sourcing high volume employment opportunities that are sustainable, including vacancies and job focused work placements to meet customer needs and aspirations. Develop existing key employer partnerships regionally to maintain a flow of employment opportunities aligned to customer aspiration and growth sectors.

The Employer Engagement Coordinator will work closely with operations team and supply chain network to identify aspirations and skills analysis to direct and align their focus on such opportunities as well feedback to the operations team and supply chain partners the growth sectors, so that customers can be upskilled and pipeline of candidates are developed.

What you’ll need to do the role:

Ideally you will have experience working in a similar role or have previous experience and successful track record in commercial recruitment, sales, business development or employer engagement in a performance target driven environment. Ideally qualified to Level 4 or equivalent. You will have good knowledge of local labour market and growth sectors. You will have excellent communication skills at all levels, using a variety of communication methods (spoken, written, behaviour), along with excellent negotiation and influencing skills.

You must also be willing to travel around the West Midlands

Why Serco?


- Meaningful and vital work: The nature of our business means you will do interesting work that matters – delivering essential services that truly touch people’s lives;
- A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways;
- Great people: We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.


What we offer:


-
Up to 6% contributory pension scheme

-
A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health Plans, Annual Leave Purchase Scheme and more

-
Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts

-
A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion 

-
Serco discounts which include cinema, merlin entertainment and online shopping discounts and discounts on mobile phone plans and leisure centre memberships.

-
Interesting and enjoyable work

-
Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities





About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
Learn more about employability jobs with Restart on our website.

Proud member of the Disability Confident employer scheme

Haywards Heath, West Sussex RH16 1UA
Salary up to
- £43,000 per annum plus attractive benefits including 25 days annual leave, matched pension and life insurance
About us

Serco provides a complete waste and recycling service on behalf of local authorities. We are experts in designing, implementing, and managing waste and recycling services, with a capability spanning collection, treatment, processing, and disposal.
Working with a network of strategic partner facilities, we deliver innovative and diverse collection systems to all tenure and property types that are designed entirely around the needs of residents.

Our waste and recycling services enable local authorities to deliver reliable waste management services, with over 200,000 tons of waste recycled every year. And one of the most important parts of the team our are vehicle mechanics, who ensure that our HGV refuse trucks and street cleansing vehicles can keep our community clean, green and safe for all residents and businesses.

A position has become available for an HGV Mechanic within the workshop department at our Norfolk Contract. Working in a friendly and professional team, you will provide essential maintenance within this commercial vehicle workshop environment.

At Serco, we are dedicated to the ongoing development and progression of our mechanic teams, with outstanding training along opportunities to undertake additional qualifications, including OEM training, HGV Driver training and Irtec accreditation.


About you

First and foremost, you’ll need to be an experienced and fully qualified mechanic
- preferably with HGV mechanic experience, or be willing to undertake additional training to upskill.
To be successful in the role, we require that candidates have electrical and hydraulic fault-finding experience, the ability to carry out general chassis service work, and where possible, full industry recognised qualifications (City & Guilds / NVQ Level Three in Heavy Vehicle Maintenance and Repair).

You should have good written and verbal communication skills, be able to undertake all aspects of vehicle maintenance and repair, and general welding skills would be advantageous.


Essential skills and experience


- Electrical Fault-Finding experience
- Hydraulic repair experience
- Experience in maintenance of fleet vehicles
- Good communication skills
- Be able to undertake all aspects of commercial vehicle maintenance and repair



What is Desirable?


- Full industry recognised qualifications (City & Guilds / NVQ Level Three in Heavy Vehicle Maintenance and Repair)
- LGV Licence
- Chassis work
- Good written skills (to complete inspection/defect paperwork)


What we offer:


- 25 days annual leave plus bank holidays.
- Annual leave purchase scheme.
- Up to 6% contributory pension scheme.
- Annual tool allowance (available after 12 months of employment with Serco)
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
- A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
- A safe and supportive culture.
- A company passionate about diversity and inclusion.




Haywards Heath, West Sussex RH16 1UA
Salary up to
- £43,000 per annum plus attractive benefits including 25 days annual leave, matched pension and life insurance
About us

Serco provides a complete waste and recycling service on behalf of local authorities. We are experts in designing, implementing, and managing waste and recycling services, with a capability spanning collection, treatment, processing, and disposal.
Working with a network of strategic partner facilities, we deliver innovative and diverse collection systems to all tenure and property types that are designed entirely around the needs of residents.

Our waste and recycling services enable local authorities to deliver reliable waste management services, with over 200,000 tons of waste recycled every year. And one of the most important parts of the team our are vehicle mechanics, who ensure that our HGV refuse trucks and street cleansing vehicles can keep our community clean, green and safe for all residents and businesses.

A position has become available for an HGV Mechanic within the workshop department at our Norfolk Contract. Working in a friendly and professional team, you will provide essential maintenance within this commercial vehicle workshop environment.

At Serco, we are dedicated to the ongoing development and progression of our mechanic teams, with outstanding training along opportunities to undertake additional qualifications, including OEM training, HGV Driver training and Irtec accreditation.


About you

First and foremost, you’ll need to be an experienced and fully qualified mechanic
- preferably with HGV mechanic experience, or be willing to undertake additional training to upskill.
To be successful in the role, we require that candidates have electrical and hydraulic fault-finding experience, the ability to carry out general chassis service work, and where possible, full industry recognised qualifications (City & Guilds / NVQ Level Three in Heavy Vehicle Maintenance and Repair).

You should have good written and verbal communication skills, be able to undertake all aspects of vehicle maintenance and repair, and general welding skills would be advantageous.


Essential skills and experience


- Electrical Fault-Finding experience
- Hydraulic repair experience
- Experience in maintenance of fleet vehicles
- Good communication skills
- Be able to undertake all aspects of commercial vehicle maintenance and repair



What is Desirable?


- Full industry recognised qualifications (City & Guilds / NVQ Level Three in Heavy Vehicle Maintenance and Repair)
- LGV Licence
- Chassis work
- Good written skills (to complete inspection/defect paperwork)


What we offer:


- 25 days annual leave plus bank holidays.
- Annual leave purchase scheme.
- Up to 6% contributory pension scheme.
- Annual tool allowance (available after 12 months of employment with Serco)
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
- A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
- A safe and supportive culture.
- A company passionate about diversity and inclusion.



Haywards Heath, West Sussex RH16 1UA
Salary up to
- £43,000 per annum plus attractive benefits including 25 days annual leave, matched pension and life insurance
About us

Serco provides a complete waste and recycling service on behalf of local authorities. We are experts in designing, implementing, and managing waste and recycling services, with a capability spanning collection, treatment, processing, and disposal.
Working with a network of strategic partner facilities, we deliver innovative and diverse collection systems to all tenure and property types that are designed entirely around the needs of residents.

Our waste and recycling services enable local authorities to deliver reliable waste management services, with over 200,000 tons of waste recycled every year. And one of the most important parts of the team our are vehicle mechanics, who ensure that our HGV refuse trucks and street cleansing vehicles can keep our community clean, green and safe for all residents and businesses.

A position has become available for an HGV Mechanic within the workshop department at our Norfolk Contract. Working in a friendly and professional team, you will provide essential maintenance within this commercial vehicle workshop environment.

At Serco, we are dedicated to the ongoing development and progression of our mechanic teams, with outstanding training along opportunities to undertake additional qualifications, including OEM training, HGV Driver training and Irtec accreditation.


About you

First and foremost, you’ll need to be an experienced and fully qualified mechanic
- preferably with HGV mechanic experience, or be willing to undertake additional training to upskill.
To be successful in the role, we require that candidates have electrical and hydraulic fault-finding experience, the ability to carry out general chassis service work, and where possible, full industry recognised qualifications (City & Guilds / NVQ Level Three in Heavy Vehicle Maintenance and Repair).

You should have good written and verbal communication skills, be able to undertake all aspects of vehicle maintenance and repair, and general welding skills would be advantageous.


Essential skills and experience


- Electrical Fault-Finding experience
- Hydraulic repair experience
- Experience in maintenance of fleet vehicles
- Good communication skills
- Be able to undertake all aspects of commercial vehicle maintenance and repair



What is Desirable?


- Full industry recognised qualifications (City & Guilds / NVQ Level Three in Heavy Vehicle Maintenance and Repair)
- LGV Licence
- Chassis work
- Good written skills (to complete inspection/defect paperwork)


What we offer:


- 25 days annual leave plus bank holidays.
- Annual leave purchase scheme.
- Up to 6% contributory pension scheme.
- Annual tool allowance (available after 12 months of employment with Serco)
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
- A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
- A safe and supportive culture.
- A company passionate about diversity and inclusion.



Haywards Heath, West Sussex RH16 1UA
Salary up to
- £43,000 per annum plus attractive benefits including 25 days annual leave, matched pension and life insurance
About us

Serco provides a complete waste and recycling service on behalf of local authorities. We are experts in designing, implementing, and managing waste and recycling services, with a capability spanning collection, treatment, processing, and disposal.
Working with a network of strategic partner facilities, we deliver innovative and diverse collection systems to all tenure and property types that are designed entirely around the needs of residents.

Our waste and recycling services enable local authorities to deliver reliable waste management services, with over 200,000 tons of waste recycled every year. And one of the most important parts of the team our are vehicle mechanics, who ensure that our HGV refuse trucks and street cleansing vehicles can keep our community clean, green and safe for all residents and businesses.

A position has become available for an HGV Mechanic within the workshop department at our Norfolk Contract. Working in a friendly and professional team, you will provide essential maintenance within this commercial vehicle workshop environment.

At Serco, we are dedicated to the ongoing development and progression of our mechanic teams, with outstanding training along opportunities to undertake additional qualifications, including OEM training, HGV Driver training and Irtec accreditation.


About you

First and foremost, you’ll need to be an experienced and fully qualified mechanic
- preferably with HGV mechanic experience, or be willing to undertake additional training to upskill.
To be successful in the role, we require that candidates have electrical and hydraulic fault-finding experience, the ability to carry out general chassis service work, and where possible, full industry recognised qualifications (City & Guilds / NVQ Level Three in Heavy Vehicle Maintenance and Repair).

You should have good written and verbal communication skills, be able to undertake all aspects of vehicle maintenance and repair, and general welding skills would be advantageous.


Essential skills and experience


- Electrical Fault-Finding experience
- Hydraulic repair experience
- Experience in maintenance of fleet vehicles
- Good communication skills
- Be able to undertake all aspects of commercial vehicle maintenance and repair



What is Desirable?


- Full industry recognised qualifications (City & Guilds / NVQ Level Three in Heavy Vehicle Maintenance and Repair)
- LGV Licence
- Chassis work
- Good written skills (to complete inspection/defect paperwork)


What we offer:


- 25 days annual leave plus bank holidays.
- Annual leave purchase scheme.
- Up to 6% contributory pension scheme.
- Annual tool allowance (available after 12 months of employment with Serco)
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
- A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
- A safe and supportive culture.
- A company passionate about diversity and inclusion.

Proud member of the Disability Confident employer scheme

.
Team Leader – Restart
Birmingham City Centre
Full Time, Permanent
Competitive Salary + Benefits

Serco are currently recruiting for a Team Leader to join our team in Birmingham City Centre. The main purpose of the role is to manage, motivate and lead a small team of Participant Progression Job Coaches within Serco’s Restart Scheme delivery sites, under the guidance and supervision of the Operations Manager. Supporting the team to deliver consistently on their primary objectives; understanding the Participant and planning effectively to provide targeted support, delivering against their action plan to progress the Participant towards work, and supporting Participants into work. Nurturing and developing a team to create a culture of high performance, exceptional quality of service and high levels of compliance, optimising delivery across their sub-team of Job Coaches.

The Team Leader (Participant Progression) will be responsible for the effective performance management of the Job Coaches reporting directly to them. This includes ensuring that all actions are taken to deliver the required KPIs and Customer Service Standards as well as completing effective performance reviews with Participant Engagement Job Coaches, setting appropriate actions and assessing performance against all personal success measures.

Key Accountabilities


-
Lead and manage successful delivery of key Performance Indicators, SLA’s & Customer Service Standards by their assigned Participant Progression Job Coaches.

-
Lead a small team, setting and meeting challenging targets and providing effective performance management, including the proactive management of under-performance.

-
Support the Operations Manager with the development and continuous improvement of their delivery site.

-
Ensure compliance with contractual requirements across their team.

-
Promote development and training across their team, and address capability gaps to increase the overall performance of the team.

-
Understand system-generated reports and interpret contract performance data to ensure team effectiveness.

-
Identify and report on risks and issues as appropriate, supporting the Operations Manager with the resolution of operational and performance issues as they arise.

-
Encourage team members to commit to a practice of continuous improvement and the sharing of best practice among the Serco network.

-
Assist with the recruitment, onboarding and ongoing development of new Job Coaches.

-
Build effective and productive collaborative relationships with the wider Restart team based on three key factors for success: mutual trust and understanding, openness and excellent communications, and a joint approach to managing delivery.

-
Support the CPA with attendance at, and input to, the DWP’s Contract Performance Reviews.

-
Act as the first point of resolution within Serco’s complaints handling protocols, listening to participants’ complaints and identifying and facilitating solutions, or further escalating unresolved issues.

-
Undertake such additional duties as may be reasonably required, commensurate with the level of responsibility within the area.




What I need to do the role?


-
Evidence of leadership & people management experience, ideally gained within the employability sector.

-
Qualified to NVQ Level 3 (or equivalent qualification or experience).

-
Demonstrable experience of employability programmes and operations.

-
High level of personal organisation and time management skills.

-
Experience of understanding and using management information to drive performance.

-
Experience of carrying out effective performance and development reviews.

-
Experience of recruiting and onboarding staff desirable.

-
Ability to effectively communicate at all levels, using a variety of communication methods (spoken, written, behaviour).

-
Proven ability to build collaborative internal and external relationships.

-
Computer literate (MS Word, Outlook, Excel, PowerPoint).




-
The role is office based and may require travel between sites from time to time.

-
Serco is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment; safeguarding includes supporting participants’ physical and psychological wellbeing. All employees involved in the delivery and/or management of employability provision may be subject to an enhanced DBS check.



What we offer


-
Up to 6% contributory pension scheme

-
A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health Plans, Annual Leave Purchase Scheme and more

-
Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts

-
A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion 

-
Serco discounts which include cinema, merlin entertainment and online shopping discounts and discounts on mobile phone plans and leisure centre memberships.

-
Interesting and enjoyable work

-
Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities

-
Up to 25 days annual leave plus bank holidays



About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.


Serco: AASC
Base Location: Quadrant Hall
FTC 9 months, Full Time
£23,860.68 per annum + Excellent Corporate Benefits Package

Here at Serco, within our Asylum Accommodation and Support Services Contract (AASC) we focus on assisting individuals through the asylum system, ensuring that vulnerable asylum seekers have access to the support they need along with a high standard of accommodation.

As a Kitchen Assistant, you will provide and carry out catering services within the Initial Accommodation (IA), In accordance with all relevant and current regulations, legislation and guidelines. You will work with the Field Operations Manager and Catering team in the delivery of catering services to the whole establishment and comply with all relevant Health & Safety and Food Safety Regulations, legislation and company guidelines & operational procedures.

You will work within a close-knit team who demonstrate resilience and always show professionalism, contributing to a healthy workplace where everyone is happy working 40 hours per week rotated shifts working 12 hours per day, 4 on, 4 off including weekdays and weekends.

You will be accountable for:


- Assisting in providing varied and healthy meals for service users to include special diets, special events and religious events by working in all areas such as general cleaning, basic food preparation and production
- Ensuring the security and food safety of all foodstuffs is maintained during delivery, storage and distribution within the kitchen area
- Recording and documenting all relevant paperwork to comply with food hygiene regulations, Health & Safety, HACCP and Company Policies
- Reacting to complaint issues and trends, with a cohesive approach along with the catering team


What you’ll need to do the role

Firstly, you must hold Level 2 qualification in Food Safety and ideally HACCP and Level 2 qualification in Allergens in Catering or willing to work towards these qualifications.

You will have experience and basic working knowledge of a commercial kitchen in a socially diverse environment.

Why Serco

A place you can make an impact - With approximately 20,000 asylum seekers and more than 5,000 properties you’ll be delivering an essential service that touch people’s lives.

A place you can count on
- Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
A place for you
- We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.
What we offer


- Pension – up to 6%
- Employee Assistance Programme
- Chance to contribute to innovation in the Immigration sector
- A company passionate about diversity and inclusion
- A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality
- A safe and supportive culture


#aasccareers

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

.

Progression Job Coach
- RestartWest Bromwich, West Midlands, Full time, permanent
£30,000 per annum, rising to £34,000


If you’re passionate about helping others achieve their potential, this could be the perfect job for you.

We are looking for talented, dedicated people to join our Employability team in West Bromwich, The hours are full-time, Monday to Friday from 09:00 to 17:00.

As a Progression Job Coach, you will work with a caseload of Participants referred to our Restart Scheme for support with preparing for, securing, and succeeding in work. Our Progression Job Coaches build great relationships and gain a deep understanding of the aspirations and challenges facing their Participants. They then work with them to plan and execute a tailored journey into employment, helping them to remove barriers and maintaining their motivation.

To achieve this, you’ll need to be a great communicator, and enjoy meeting and working with a wide range of people from different backgrounds and with diverse needs. You’ll also need to be able to combine an organised, methodical approach with creative problem-solving skills. The job can be tough, so resilience and the ability to perform well under pressure are essential. The ability to challenge and motivate others is also an important part of the role, as is decent knowledge of the local labour market.

As part of the Restart Scheme, we have demanding performance targets to achieve, and so you’ll be expected to do your part and contribute high performance in the role. In return for this, we offer:


- Level 3 qualifications in Employability and a wide range of other training and coaching opportunities to expand your capabilities
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion 
- Up to 25 days annual leave plus bank holidays
- Up to 6% contributory pension scheme
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health Plans, Annual Leave Purchase Scheme and more
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts


We welcome applications from experienced employability practitioners, but also encourage others who think they have the skills to succeed to apply for the role. It is a challenging but extremely rewarding role, so if you think you have what it takes, please get in touch.



This role requires an enhanced DBS and BPSS to be completed covering pre-employment checks:

- identity
- employment history (minimum of 3 years)
- nationality/immigration status
- criminal records



About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

..

Job Coach-Restart
Progression Job Coach
- RestartWest Midlands, Full time, permanent
£30,000 per annum, rising to £34,000 after six months


Passionate about helping others achieve their potential? At Serco, we’re looking for talented, dedicated people to join our Employability team in Birmingham

The hours are full-time, Monday to Friday from 09:00 to 17:00, based at our Birmingham office

Make an impact at Serco

As a Progression Job Coach, you’ll work with a caseload of Participants referred to the Department for Work and Pension (DWP) Restart Scheme for support with preparing for, securing, and succeeding in work. You’ll build great relationships and gain a deep understanding of the aspirations and challenges facing your Participants. Working with them to plan and execute a tailored journey into employment, you’ll help them to remove barriers and maintain their motivation.

Join a place you can grow

You’ll need to be a great communicator, and enjoy meeting and working with a wide range of people from different backgrounds and with diverse needs. You’ll also need to be able to combine an organised, methodical approach with creative problem-solving skills. The job can be tough, so resilience and the ability to perform well under pressure are essential. The ability to challenge and motivate others is also an important part of the role, as is decent knowledge of the local labour market.

As part of the Restart Scheme, we have demanding performance targets to achieve, and so you’ll be expected to do your part and contribute high performance in the role. In return for this, we offer:

- Training and development: Level 3 qualifications in Employability and a wide range of other training and coaching opportunities to expand your capabilities, including more than 1,100 internal courses and funding for apprenticeships
- Holiday: Up to 25 days’ annual leave plus bank holidays
- Pension: Up to 6% contributory pension scheme
- Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community
- Great culture: A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion 


We welcome applications from experienced employability practitioners, and also encourage others who think they have the skills to succeed to apply for the role. It’s a challenging but extremely rewarding role, so if you think you have what it takes, please get in touch.

This role requires an enhanced DBS and BPSS to be completed, including the following pre-employment checks:

- Identity
- employment history (minimum of 3 years)
- nationality/immigration status
- criminal records


Discover a place for you

We see people first and foremost for their performance and potential. We’re a proud holder of the Gold Inclusive Employer Standard, championing fair access to employment and equal opportunities for all. As such, please let our recruitment team know about any reasonable adjustments you’ll need, from interview through to employment.

We’re a Disability Confident Leader, committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

About us

At Serco, not only is the nature of our work important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We’re a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Ready to impact a better future? Apply today.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss


About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
Learn more about employability jobs with Restart on our website.

Proud member of the Disability Confident employer scheme

.


Job Coach-Restart
Progression Job Coach
- RestartCoventry, Full time, permanent
£30,000 per annum


Passionate about helping others achieve their potential? At Serco, we’re looking for talented, dedicated people to join our Employability team in Coventry.

The hours are full-time, Monday to Friday from 09:00 to 17:00, based at our Coventry office

Make an impact at Serco

As a Progression Job Coach, you’ll work with a caseload of Participants referred to the Department for Work and Pension (DWP) Restart Scheme for support with preparing for, securing, and succeeding in work. You’ll build great relationships and gain a deep understanding of the aspirations and challenges facing your Participants. Working with them to plan and execute a tailored journey into employment, you’ll help them to remove barriers and maintain their motivation.

Join a place you can grow

You’ll need to be a great communicator, and enjoy meeting and working with a wide range of people from different backgrounds and with diverse needs. You’ll also need to be able to combine an organised, methodical approach with creative problem-solving skills. The job can be tough, so resilience and the ability to perform well under pressure are essential. The ability to challenge and motivate others is also an important part of the role, as is decent knowledge of the local labour market.

As part of the Restart Scheme, we have demanding performance targets to achieve, and so you’ll be expected to do your part and contribute high performance in the role. In return for this, we offer:

- Training and development: Level 3 qualifications in Employability and a wide range of other training and coaching opportunities to expand your capabilities, including more than 1,100 internal courses and funding for apprenticeships
- Holiday: Up to 25 days’ annual leave plus bank holidays
- Pension: Up to 6% contributory pension scheme
- Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community
- Great culture: A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion 


We welcome applications from experienced employability practitioners, and also encourage others who think they have the skills to succeed to apply for the role. It’s a challenging but extremely rewarding role, so if you think you have what it takes, please get in touch.

This role requires an enhanced DBS and BPSS to be completed, including the following pre-employment checks:

- Identity
- employment history (minimum of 3 years)
- nationality/immigration status
- criminal records


Discover a place for you

We see people first and foremost for their performance and potential. We’re a proud holder of the Gold Inclusive Employer Standard, championing fair access to employment and equal opportunities for all. As such, please let our recruitment team know about any reasonable adjustments you’ll need, from interview through to employment.

We’re a Disability Confident Leader, committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

About us

At Serco, not only is the nature of our work important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We’re a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Ready to impact a better future? Apply today.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.


About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

Salary £24,750
- £30,000Contract Permanent
Vehicle & Fuel Card included + Excellent Serco benefits
Location Birmingham
Hours 37.5

Here at Serco, we work with Asylum Accommodation and Support Services to assist individuals through the asylum system, which includes providing them with temporary accommodation.

As the Maintenance Operative your role is key in ensuring all requested repairs, be that reactive or proactive and pre planned (via manager), are carried out to the required standard and within our SLA deadlines.

This is an exciting opportunity covering Birmingham for an individual with previous maintenance experience within a field relating to joinery, fitting, plumbing, painting & decorating etc. You will be a highly motivated individual who can manage your own workflow as well as working within a team when necessary.

As a Maintenance Operative you will be responsible for the Health & Safety of yourself and that of all users of the property during, and after works have been undertaken and completed.

As part of your role, you will be required to purchase and manage materials using a company account card from approved Serco suppliers only. Vehicles provided by the company will be inspected regularly by employees and kept in a professional and clean condition.


Flexible Working pattern


- Mon to Fri 7.5 hours per day between 08:00 and 18:00 to meet the operational needs of the business.


On –Call Requirements & Out of Hours Working

- There will be a requirement to undertake out of hours on call duties, working on a rota basis to ensure 24/7 emergency cover is provided as per our contractual responsibilities. This will be carried out once every 10 weeks for emergency's.


What we offer

- Competitive salary (rising upon evidence of trade skills)
- Up to 6% contributory pension scheme
- Vehicle, Fuel Card and tools are all provided.
- 25 days annual leave plus bank holidays
- Career opportunities across their entire AASC contract
- Employee discounts for major retailers and leisure activities


Why Serco?

Serco offers all employees the opportunity and support to drive their own ambitions and develop the skills required to achieve their career goals.
We provide a safe and professional environment where all employees are valued members of the team whilst also respecting your work/life balance.
This ultimately contributes to the delivery of vital public services in the UK.


What you need to do the job

You will need a willingness and ability to travel within the region and occasionally within the UK (a valid UK driver’s licence is essential). All offers of employment are subject to security clearance checks and approval by the Home Office).


#aasccareers







About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

#aasccareers


About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

.
Self-Employment Coach
- RestartRestart, Office based at one of our sites (Birmingham, Coventry, West Bromwich)
£36,000 + Benefits


Our Skills and Employability business provides support to citizens, from supporting the unemployed into sustainable work, to upskilling those with low or no vocational skills, so they can progress in work.

The Restart Scheme helps people who have been unemployed and in receipt of Universal Credit or Jobseekers’ Allowance (IB) for at least 6 months to get back into work. We comprehensively assess Participants’ needs and motivations using our evidence-based employability model and work with our network of trusted providers and partners to help break down barriers to work, enabling them to progress towards a more secure future.

One of these needs is support in developing Self Employment aspirations, assisting participants to develop, incept or grow their business idea into a gainful and sustainable endeavour by offering professional advice and coaching.

The Self Employment Coach will work across one or more of our offices (dependant on demand)

Serco aim to offer to support to participants in the following areas:

- Business Viability
- Business Planning
- Market Research
- Finance and Budgeting
- Cashflow
- Marketing including Web Design and Social Media
- Sales and Growth
- HMRC Registration
- Taxation


Advice for participants will be on a 1:1 basis as well as through group workshops and awareness sessions.
Participant progress will be monitored by feedback forms that need to be uploaded onto the customer system – Aptem

The Self Employment Coach will work with a caseload of participants, working with them on the forementioned areas to become gainfully self employed as quickly as possible.

Key accountabilities



- Conduct in-depth initial diagnostic assessments with participants to evaluate business viability and suitability for further support. Being confident in relaying messaging where this is not the case.



- Coach and offer Self Employment Guidance to Serco’s Restart Scheme Participants on a 1:1 Basis, setting challenging smart actions and evidencing progress made. Signposting when appropriate (e.g. funding, arranging insurances)



- Deliver Group Sessions on key Self Employment areas as well as Awareness sessions for those who are unsure if this is the right journey for them.



- Build rapport with both the participants and the Restart Job Coach to ensure a healthy and collaborative relationship is maintained.



- Equip participants with tools, resources and contacts needed to progress/develop their business.



- Effectively manage time, caseload and management information.



- Work Closely with Jobcentre Plus colleagues to secure Gainful Self Employment status and evidence of earnings.



- Work to challenging Trading Start and outcome targets as set in KPI’s. Gathering Evidence of throughout the journey.



- Maintain relationship with participant post Trading start to ensure the business stays on track.



What I need to do the role?


- Strong Knowledge of key business functions (marketing, finance, sales, operations etc)
- Experience in supporting Business Setup
- Excellent communication and interpersonal skills
- Ability to work independently.
- Commitment to diversity and inclusion



- Serco is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment; safeguarding includes supporting participants’ physical and psychological wellbeing. All employees involved in the delivery and/or management of employability provision may be subject to an enhanced DBS check.



What we offer


- Up to 6% contributory pension scheme
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health Plans, Annual Leave Purchase Scheme and more
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion 
- Serco discounts which include cinema, merlin entertainment and online shopping discounts and discounts on mobile phone plans and leisure centre memberships.
- Interesting and enjoyable work
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities
- Up to 25 days annual leave plus bank holidays


About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

Why Serco:
Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.
HRIS AnalystHybrid
- Solihull OfficeFull Time, Fixed Term 12 monthsSalary
- £33,000
- £45,000 dependent on experience
Here at Serco, we’re looking for a HRIS Analyst to join the team. As an HRIS Analyst you will monitor system performance and manage issues to resolution, lead on system maintenance activities and resolve day to day system queries raised by customers and colleagues. This is a key role that ensures the smooth running of the system and effective HR processes.

As part of this you will:


- Manage system performance issues
- Identify processes that need improvement, outline appropriate solutions and manage implementation end to end
- Manage Docusign
- Hold responsibility for project support to HRIS Change to implement system changes/ new solutions, followed by managing changes into business as usual
- Manage system maintenance during system upgrades and patches. Collaborate with developers to coordinate the entire system maintenance process and document its overall results
- Managing middleware performance and changes
- Create the appropriate user documentation and procedures to support new implementations and changes, also assist in training on the updated functionality
- Leading on annual maintenance activities i.e. system patching.


What you’ll need to do the role:


- Experience using SAP HCM (minimum 3 years)
- A track record of managing multiple downstream systems, interfaces, annual upgrade/ patching activities
- Exposure to managing middleware (ideally Dell Boomi)
- Knowledge of implementing change/ new solutions to support the employee life cycle
- Experience with people data (HR & payroll)
- HR legislation knowledge
- Experience using reporting tools such as Ad Hoc query, Spinifex
- Excellent communication skills
- Good working knowledge of Excel
- Ideally you will be working as a HRIS Analyst or similar within an HR Shared Service environment with an understanding of organisation and people data (HR & Payroll)


Why Serco:

Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.
What we offer:


- 25 days annual leave plus bank holidays.
- Annual leave purchase scheme.
- Up to 6% contributory pension scheme
- Free onsite parking.
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
- A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
- A safe and supportive culture.
- A company passionate about diversity and inclusion.


About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

· 25 days annual leave plus bank holidays.
· Annual leave purchase scheme.
· Up to 6% contributory pension scheme
· Free onsite parking.
· Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
· A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
· A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
· A safe and supportive culture.
· A company passionate about diversity and inclusion.

Proud member of the Disability Confident employer scheme

Location: Fox Hollies Leisure Centre, B27 7NS
Working Hours: 40 per week
- early/late shifts including every other weekendSalary: Upto £30,284.65
 
Serco manage the recruitment process on behalf of Birmingham Community Leisure Trust and manage their employees in the delivery of leisure services. Birmingham Community Leisure Trust will be your ultimate employer.

Here at Birmingham Community Leisure trust and our partner Serco Leisure Operating Ltd our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team
- and right now we are looking to recruit for a Duty Manager to join the centre.   
As the Duty Manager, the purpose of your role will be to lead, manage and be responsible for the day to day operation of the facilities in and around the leisure centre site, working within a demanding commercial environment, ensuring all activities are delivered to a high standard with safety the first priority.
 
You will support, manage, and develop our team of lifeguards and supervisors across the site and build and maintain positive relationships with onsite partners, guests, and neighbours in making sure that our customers receive a positive memorable experience.

What you’ll need to do the role
 
The successful candidate will be a passionate and enthusiastic individual who like the members of our team have pride and strive to give the best service possible for those who visit the centre and go the extra mile for customers when needed.
 
To be considered for this role we are looking to hear from candidates who have prior manangment experience and confidence of working face to face with customers, preferably in the Leisure industry and ideally operational management experience.
It is essential that you hold a National Pool Lifeguard certificate (NPLQ) and desirable that you hold a Pool plant operators’ certificate (where appropriate) and first aid at work certificate.
 
If you feel like you meet the above criteria and want to cut your teeth in a challenging and varied role, please apply today.
 

Why Serco
 
Meaningful and vital work: The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives.
 
A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
 
Great people: We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment. 
 

What we offer

-
Free membership at the Centre plus heavily discounted use of classes and facilities

-
Free safeguarding training and DBS check

-
Excellent Development and Training Opportunities

-
6% employer matched pension contribution

-
21 days annual leave



-
Life assurance up to 2x base salary

-
Simply health cash plan

-
Anytime health line

-
Employee assistance programme

-
Benefits portal offering discounts on eating out, travel, shopping and entertainment



-
A safe and supportive culture

-
A chance to make a positive difference to the community












Location: Fox Hollies Leisure Centre, B27 7NS
Working Hours: 40 per week
- early/late shifts including every other weekendSalary: Upto £30,284.65
 
Serco manage the recruitment process on behalf of Birmingham Community Leisure Trust and manage their employees in the delivery of leisure services. Birmingham Community Leisure Trust will be your ultimate employer.

Here at Birmingham Community Leisure trust and our partner Serco Leisure Operating Ltd our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team
- and right now we are looking to recruit for a Duty Manager to join the centre.   
As the Duty Manager, the purpose of your role will be to lead, manage and be responsible for the day to day operation of the facilities in and around the leisure centre site, working within a demanding commercial environment, ensuring all activities are delivered to a high standard with safety the first priority.
 
You will support, manage, and develop our team of lifeguards and supervisors across the site and build and maintain positive relationships with onsite partners, guests, and neighbours in making sure that our customers receive a positive memorable experience.

What you’ll need to do the role
 
The successful candidate will be a passionate and enthusiastic individual who like the members of our team have pride and strive to give the best service possible for those who visit the centre and go the extra mile for customers when needed.
 
To be considered for this role we are looking to hear from candidates who have prior manangment experience and confidence of working face to face with customers, preferably in the Leisure industry and ideally operational management experience.
It is essential that you hold a National Pool Lifeguard certificate (NPLQ) and desirable that you hold a Pool plant operators’ certificate (where appropriate) and first aid at work certificate.
 
If you feel like you meet the above criteria and want to cut your teeth in a challenging and varied role, please apply today.
 

Why Serco
 
Meaningful and vital work: The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives.
 
A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
 
Great people: We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment. 
 

What we offer

-
Free membership at the Centre plus heavily discounted use of classes and facilities

-
Free safeguarding training and DBS check

-
Excellent Development and Training Opportunities

-
6% employer matched pension contribution

-
21 days annual leave



-
Life assurance up to 2x base salary

-
Simply health cash plan

-
Anytime health line

-
Employee assistance programme

-
Benefits portal offering discounts on eating out, travel, shopping and entertainment



-
A safe and supportive culture

-
A chance to make a positive difference to the community



Location: Fox Hollies Leisure Centre, B27 7NS
Working Hours: 40 per week
- early/late shifts including every other weekendSalary: Upto £30,284.65
 
Serco manage the recruitment process on behalf of Birmingham Community Leisure Trust and manage their employees in the delivery of leisure services. Birmingham Community Leisure Trust will be your ultimate employer.

Here at Birmingham Community Leisure trust and our partner Serco Leisure Operating Ltd our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team
- and right now we are looking to recruit for a Duty Manager to join the centre.   
As the Duty Manager, the purpose of your role will be to lead, manage and be responsible for the day to day operation of the facilities in and around the leisure centre site, working within a demanding commercial environment, ensuring all activities are delivered to a high standard with safety the first priority.
 
You will support, manage, and develop our team of lifeguards and supervisors across the site and build and maintain positive relationships with onsite partners, guests, and neighbours in making sure that our customers receive a positive memorable experience.

What you’ll need to do the role
 
The successful candidate will be a passionate and enthusiastic individual who like the members of our team have pride and strive to give the best service possible for those who visit the centre and go the extra mile for customers when needed.
 
To be considered for this role we are looking to hear from candidates who have prior manangment experience and confidence of working face to face with customers, preferably in the Leisure industry and ideally operational management experience.
It is essential that you hold a National Pool Lifeguard certificate (NPLQ) and desirable that you hold a Pool plant operators’ certificate (where appropriate) and first aid at work certificate.
 
If you feel like you meet the above criteria and want to cut your teeth in a challenging and varied role, please apply today.
 

Why Serco
 
Meaningful and vital work: The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives.
 
A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
 
Great people: We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment. 
 

What we offer

-
Free membership at the Centre plus heavily discounted use of classes and facilities

-
Free safeguarding training and DBS check

-
Excellent Development and Training Opportunities

-
6% employer matched pension contribution

-
21 days annual leave



-
Life assurance up to 2x base salary

-
Simply health cash plan

-
Anytime health line

-
Employee assistance programme

-
Benefits portal offering discounts on eating out, travel, shopping and entertainment



-
A safe and supportive culture

-
A chance to make a positive difference to the community



Location: Fox Hollies Leisure Centre, B27 7NS
Working Hours: 40 per week
- early/late shifts including every other weekendSalary: Upto £30,284.65
 
Serco manage the recruitment process on behalf of Birmingham Community Leisure Trust and manage their employees in the delivery of leisure services. Birmingham Community Leisure Trust will be your ultimate employer.

Here at Birmingham Community Leisure trust and our partner Serco Leisure Operating Ltd our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team
- and right now we are looking to recruit for a Duty Manager to join the centre.   
As the Duty Manager, the purpose of your role will be to lead, manage and be responsible for the day to day operation of the facilities in and around the leisure centre site, working within a demanding commercial environment, ensuring all activities are delivered to a high standard with safety the first priority.
 
You will support, manage, and develop our team of lifeguards and supervisors across the site and build and maintain positive relationships with onsite partners, guests, and neighbours in making sure that our customers receive a positive memorable experience.

What you’ll need to do the role
 
The successful candidate will be a passionate and enthusiastic individual who like the members of our team have pride and strive to give the best service possible for those who visit the centre and go the extra mile for customers when needed.
 
To be considered for this role we are looking to hear from candidates who have prior manangment experience and confidence of working face to face with customers, preferably in the Leisure industry and ideally operational management experience.
It is essential that you hold a National Pool Lifeguard certificate (NPLQ) and desirable that you hold a Pool plant operators’ certificate (where appropriate) and first aid at work certificate.
 
If you feel like you meet the above criteria and want to cut your teeth in a challenging and varied role, please apply today.
 

Why Serco
 
Meaningful and vital work: The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives.
 
A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
 
Great people: We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment. 
 

What we offer

-
Free membership at the Centre plus heavily discounted use of classes and facilities

-
Free safeguarding training and DBS check

-
Excellent Development and Training Opportunities

-
6% employer matched pension contribution

-
21 days annual leave



-
Life assurance up to 2x base salary

-
Simply health cash plan

-
Anytime health line

-
Employee assistance programme

-
Benefits portal offering discounts on eating out, travel, shopping and entertainment



-
A safe and supportive culture

-
A chance to make a positive difference to the community

Proud member of the Disability Confident employer scheme

Salary £24,750
Contract Permanent
Location Dudley
Hours 37.5

Here at Serco, we work with Asylum Accommodation and Support Services to assist individuals through the asylum system, which includes providing them with temporary accommodation.

As the Maintenance Operative your role is key in ensuring all requested repairs, be that reactive or proactive and pre planned (via manager), are carried out to the required standard and within our SLA deadlines.

This is an exciting opportunity covering Dudley for an individual with previous maintenance experience within a field relating to joinery, fitting, plumbing, painting & decorating etc. You will be a highly motivated individual who can manage your own workflow as well as working within a team when necessary.

As a Maintenance Operative you will be responsible for the Health & Safety of yourself and that of all users of the property during, and after works have been undertaken and completed.

As part of your role, you will be required to purchase and manage materials using a company account card from approved Serco suppliers only. Vehicles provided by the company will be inspected regularly by employees and kept in a professional and clean condition.


Flexible Working pattern


- Mon to Fri 7.5 hours per day between 08:00 and 18:00 to meet the operational needs of the business.


On –Call Requirements & Out of Hours Working

- There will be a requirement to undertake out of hours on call duties, working on a rota basis to ensure 24/7 emergency cover is provided as per our contractual responsibilities. This will be carried out once every 10 weeks for emergency's.


What we offer

- Competitive salary (rising upon evidence of trade skills)
- Up to 6% contributory pension scheme
- Vehicle, Fuel Card and tools are all provided.
- 25 days annual leave plus bank holidays
- Career opportunities across their entire AASC contract
- Employee discounts for major retailers and leisure activities


Why Serco?

Serco offers all employees the opportunity and support to drive their own ambitions and develop the skills required to achieve their career goals.
We provide a safe and professional environment where all employees are valued members of the team whilst also respecting your work/life balance.
This ultimately contributes to the delivery of vital public services in the UK.


What you need to do the job

You will need a willingness and ability to travel within the region and occasionally within the UK (a valid UK driver’s licence is essential). All offers of employment are subject to security clearance checks and approval by the Home Office).


#aasccareers







About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.


#aasccareers


About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

Salary £24,750
Contract Permanent
Location Sandwell
Hours 37.5

Here at Serco, we work with Asylum Accommodation and Support Services to assist individuals through the asylum system, which includes providing them with temporary accommodation.

As the Maintenance Operative your role is key in ensuring all requested repairs, be that reactive or proactive and pre planned (via manager), are carried out to the required standard and within our SLA deadlines.

This is an exciting opportunity covering Sandwell for an individual with previous maintenance experience within a field relating to joinery, fitting, plumbing, painting & decorating etc. You will be a highly motivated individual who can manage your own workflow as well as working within a team when necessary.

As a Maintenance Operative you will be responsible for the Health & Safety of yourself and that of all users of the property during, and after works have been undertaken and completed.

As part of your role, you will be required to purchase and manage materials using a company account card from approved Serco suppliers only. Vehicles provided by the company will be inspected regularly by employees and kept in a professional and clean condition.


Flexible Working pattern


- Mon to Fri 7.5 hours per day between 08:00 and 18:00 to meet the operational needs of the business.


On –Call Requirements & Out of Hours Working

- There will be a requirement to undertake out of hours on call duties, working on a rota basis to ensure 24/7 emergency cover is provided as per our contractual responsibilities. This will be carried out once every 10 weeks for emergency's.


What we offer

- Competitive salary (rising upon evidence of trade skills)
- Up to 6% contributory pension scheme
- Vehicle, Fuel Card and tools are all provided.
- 25 days annual leave plus bank holidays
- Career opportunities across their entire AASC contract
- Employee discounts for major retailers and leisure activities


Why Serco?

Serco offers all employees the opportunity and support to drive their own ambitions and develop the skills required to achieve their career goals.
We provide a safe and professional environment where all employees are valued members of the team whilst also respecting your work/life balance.
This ultimately contributes to the delivery of vital public services in the UK.


What you need to do the job

You will need a willingness and ability to travel within the region and occasionally within the UK (a valid UK driver’s licence is essential). All offers of employment are subject to security clearance checks and approval by the Home Office).


#aasccareers







About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.


#aasccareers


About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Employee Relations Case Manager/Senior HR Advisor
Location: Hybrid – Solihull
- 2 days per week in office Full time, PermanentSalary between £34,000
- £39,000 plus benefits (depending on experience)

Here at Serco, we’re seeking an experienced Employee Relations Case Manager to join our wider team of specialists, offering professional advice and support to approximately 3,000 people managers across our UK operations. In this role, you will provide comprehensive employee relations guidance and support to Serco People Managers, addressing all aspects of the employee lifecycle, including disciplinary actions, grievances, absences, maternity/paternity issues, restructures, and performance management. You will manage multiple ER cases from beginning to resolution, delivering clear, risk-based advice to managers throughout the process.

Serco’s purpose is to impact a better future
- we bring together the right people, the right technology, and the right partners to create innovative solutions that deliver positive impact and address some of the most urgent and complex challenges facing governments globally. Our services are powered by more than 50,000 colleagues working across multiple sectors including defence, space, migration, justice, healthcare, transport, and customer services in four regions: UK & Europe, North America, Asia Pacific, and the Middle East.

As part of this you’ll:

- Work in partnership with the business to provide strong professional HR advice and support strategic HR decisions at all levels of the organisation.
- Provide a proactive and/or “on demand” advisory and consultancy service to people managers on a range of human resource issues, employee life cycle procedures and policies consistent with employee standards, legislation, and guidelines.
- Manage end-to-end and timely closure of employee relations cases (disciplinary, absence, grievance, absence management, restructures, etc.).
- Be a point of escalation for ER Advisors for more complex queries and provide day to day coaching as required.
- Analyse people related metrics, data, and trends to make recommendations to Business Partners, and interventions with people managers to address identified people issues across the business.
- Liaise with external agencies/ functions such as legal and local union representatives regarding the people issues related to procedures and policies and ensure that people managers work within the defined policy & procedures.
- Provide support in the delivery of people management training, coaching and upskilling managers throughout ER processes.
- Coordination and management of redundancy consultations, ensuring thorough support is provided from beginning to resolution.


What you’ll need to do the role:

- Creative ‘can-do’ attitude, proven negotiation skills with confidence in relationship management at all levels.


- Customer and delivery focused, with the ability to make decisions and manage risks.
- Up to date understanding and application of employment law and HR best practice.
- A recognised HR qualification (CIPD or equivalent) is preferred.
- Excellent generalist/operational HR experience at Senior HR advisor, HR Business Partner level or equivalent.
- Proven experience in managing complex ER cases, including redundancies, restructures, disciplinary and grievance cases, and complex case management ideally as a HR Advisor, Generalist or equivalent.
- Confidence in coaching and mentoring People Managers.
- Ability to work in a faced paced environment.



What we offer:

- 25 days annual leave plus bank holidays.
- Annual leave purchase scheme.
- Up to 6% contributory pension scheme
- Flexible working options.
- A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
- A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
- A safe and supportive culture.
- A company passionate about diversity and inclusion.



About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.




What we offer:

- 25 days annual leave plus bank holidays.
- Annual leave purchase scheme.
- Up to 6% contributory pension scheme
- Flexible working options.
- A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
- A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
- A safe and supportive culture.
- A company passionate about diversity and inclusion.

Proud member of the Disability Confident employer scheme