Total 518 customer service job vacancies in Newham, London, E16 2QU

Job Title: Domestic Abuse Intervention Specialist
Department: Children and Families - Reach Out Domestic Abuse Service
Location: London Borough of Redbridge
Hours: 36 per week
Salary: £23.75 - £29.94

The Reach Out Domestic Abuse Service in the London Borough of Redbridge is seeking a dedicated Domestic Abuse Intervention Specialist. This role is integral to providing high-quality support to individuals and families impacted by domestic abuse. Your work will involve survivor-led assessments, safety planning, emotional support, and proactive engagement with perpetrators to encourage behavioural change.

• Service User Engagement: Conduct safety planning and risk assessments, offer practical and emotional support, and assess needs holistically.
• Case Management: Manage a caseload with regular community and home visits, maintaining accurate records and ensuring compliance with safeguarding policies.
• Multi-Agency Collaboration: Work closely with professionals, including police and child protection teams, to create coordinated responses to domestic abuse.
• Service Development: Gather service user feedback to enhance service accessibility, provide guidance to colleagues, and promote the service through community outreach.

• Education: IDVA training certificate or relevant qualification (NVQ Level 2 or above) preferred; willingness to undertake training if needed.
• Experience: Proven experience with victims/survivors of domestic abuse, case management, and multi-agency collaboration.
• Skills & Knowledge: Strong communication and advocacy skills, knowledge of GDPR and safeguarding practices, and ability to work effectively within a diverse community.

This is an excellent opportunity to make a tangible impact in a supportive and collaborative environment. You'll receive relevant training, clinical supervision, and access to professional development to thrive in your role.

For more information or to apply, please contact: Lewis.Ashcroft@servicecare.org.uk,

Job Title: Youth Justice Case Manager
Location: Redbridge council
Rate: Limited/Umbrella: £33.41 per hour
Job Description
We are looking for a qualified Youth Justice Case Manager to manage a caseload of youth justice cases, including out-of-court disposals and statutory court orders, in accordance with National Standards and the HMIP Inspection Framework. This role focuses on supporting young people to complete their orders and work towards a crime-free future, following the "Child First, Offender Second" approach.
Key Responsibilities

• Caseload Management: Handle youth justice cases, maintaining compliance with national standards.
• Supportive Interventions: Provide impactful support to young people throughout their orders.
• Effective Communication: Engage with young people, their families, and partners to achieve positive outcomes.
• AssetPlus Utilisation: Leverage the AssetPlus tool with a trauma-informed approach to reduce re-offending.
• Evidence-Based Interventions: Design and deliver programs to support engagement in education and training, reducing offending risks.
• Court and Panel Representation: Prepare and present detailed reports for courts and referral panels.
• Safety and Risk Management: Conduct assessments to maintain the safety of young people and the community.

Candidate Requirements

• Essential: Experience with AssetPlus as an assessment and planning tool.
• Desirable: Experience in youth justice or social services roles.
• Legal Compliance: Candidates must be free of restrictions under the Childcare Act 2006 and related legislation.

How to Apply
Please submit your CV and a cover letter highlighting your relevant experience and qualifications.
For more information, please contact Lewis.Ashcroft@servicecare.org.uk

Job title: Technical Customer Services Advisor
Location: Chessington KT9 (Fully on site)
Contract Type: Permanent
Salary: £26,000 - £28,000

Job Purpose

Our client, a leader in gaming technology and customer support, is seeking a dedicated Technical Customer Services Advisor. This role requires someone with hands-on technical expertise in hardware troubleshooting and repair, specifically with gaming systems, as well as a passion for delivering top-notch customer service. The successful candidate will work on-site, handling customer inquiries globally and supporting product maintenance and repair.

Key Responsibilities:

• Provide technical assistance to a worldwide customer base via email and phone, utilising an internal knowledge base.
• Process and track warranty claims to ensure efficient resolution.
• Keep the CRM system up-to-date with accurate information.
• Manage stock rotation and inventory in the warranty warehouse.
• Coordinate with third-party repair services and manage outsourced repair tracking.
• Participate in team meetings and company events, including occasional support at exhibitions or installations.
• Maintain a safe, organised workspace and ensure equipment compliance with labelling standards.

Ideal Candidate:

• Proven experience in hardware diagnostics, maintenance, and repair, especially with gaming electronics.
• Strong communication skills for clearly explaining technical issues to customers.
• Enthusiastic interest in gaming, with knowledge of industry trends.
• Highly organised with solid inventory management skills.
• Skilled at quickly analysing issues and implementing effective solutions.
• Passionate about gaming and new technologies.
• Stays current with industry trends and new game releases.
• Customer-first mindset, ensuring smooth and positive experiences.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk

Position: Housing Benefits Officer
Hourly Rate: PAYE - 13.81 - LTD - £16.79 per hour
Location: Harrow
Contract Type: Temporary, Full-time
Are you an experienced Financial Assessments Officer with a background in Housing Benefits and Council Tax Support? We are recruiting for a role in Harrow, where you'll play a vital role in delivering a high-performing, customer-centred financial assessment service.
Role Highlights:

• Conduct complex financial assessments for Housing Benefit and Council Tax Support to support Harrow's most vulnerable residents.
• Ensure accurate and timely payments, manage over payment recoveries, and maintain high performance standards.
• Work collaboratively with internal departments and external partners.
• Provide guidance to residents on financial support and assist with appeals, disputes, and discretionary payments.

What We're Looking For:

• Strong knowledge of Housing Benefit legislation and policies.
• Solid experience in financial assessments and a background in a high-performance, compliance-focused environment.
• Excellent communication skills and proficiency in Microsoft Office, especially Excel.
• Ability to work autonomously, prioritise effectively, and meet performance targets.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk

Job Title: Senior Occupational Therapist - Bromley Occupational Therapy Team
Location: London Borough of Bromley (Hybrid - 2 days in office, 3 days from home)
Hourly Rate: Up to £33 per hour
Contract Duration: Until March 31st, 2025
Start Date: Within the next 2 weeks

The Bromley Occupational Therapy Team is looking for a Senior Occupational Therapist to join our dedicated team over the winter period. This role involves working within a hybrid model to provide essential Occupational Therapy assessments, interventions, and support to residents of Bromley, with a focus on maximizing client independence and facilitating safe hospital discharges. The successful candidate will conduct assessments in client homes, deliver equipment recommendations, and provide tailored advice to improve mobility, safety, and independence for Bromley residents.

• Occupational Therapy Assessments: Conduct home assessments to evaluate clients' needs, recommend equipment, and plan for minor adaptations that maximize independence and safety.
• Moving and Handling Assessments: Evaluate clients' handling needs, identify suitable equipment, and work towards reducing care requirements where possible.
• Discharge to Assess (D2A) Support: Collaborate with the D2A OT to streamline hospital discharges, assessing needs, and ensuring smooth transitions from hospital to home.
• Adaptation Planning: Assess and plan for major adaptations, liaising with contractors, suppliers, and relevant stakeholders to meet client requirements.
• Triage and Suitability Assessment: Support the team in triaging referrals and identifying appropriate services, including OT, reablement, and other suitable pathways for client support.

• Professional Registration: Registered with the Health and Care Professions Council (HCPC) as an Occupational Therapist.
• Experience: Substantial post-qualification experience as an Occupational Therapist, ideally with experience in community-based assessments, reablement, and hospital discharge support.
• Technical Skills: Proficiency in conducting comprehensive moving and handling assessments and recommending equipment for independence enhancement.
• Communication Skills: Strong verbal and written communication skills, with the ability to produce detailed assessment reports and coordinate with multidisciplinary teams.
• Flexibility and Hybrid Working: Ability to work in a hybrid environment, completing community visits as required and adhering to the office-based schedule.

• Experience within a local authority OT team or similar setting.
• Strong knowledge of the needs related to discharge planning and complex home adaptations.
• Commitment to continuous learning and development within the field of Occupational Therapy.

• Flexible Working: Hybrid working arrangement (2 days in the office, 3 days from home).
• Expenses: Mileage claims are available for travel from the primary office to client visits (excludes travel from home to office).

Children's Home Manager

Service care Solution are currently recruiting for a Childrens Home Manager in Ealing.

The Children's Home Manager will lead and support a professional team of staff committed to transforming young lives and creating positive outcomes. You will be supported by Deputy Managers, Team Leaders as well as the rest of the team.

Pay rate - £50,000 per annum - Negotiable for the right candidate

Main Responsibilities

As a Children's Home Manager, you will be responsible for:

• We have a passionate commitment to our young people, placing them at the centre of everything we do and as the Home Manager; you will be a key player in building and extending this commitment.

• You will lead and support a team: Deputy Managers, Team Leaders and Residential Workers and all committed to transforming lives and creating positive outcomes.

• In addition we have an in house team of Therapists providing support to staff and young people within the home.

Requirements:

• Level 3 Diploma in Residential Childcare and, be either working towards or has achieved the Level 5 Diploma in Leadership and Management for Residential Childcare
• Prior experience in residential children's homes, including at least a year with staff supervision and management responsibility.
• This role will involve some shift work plus some on call duties in the evening and at weekends. Applicants will be subject to enhanced DBS (police) checks.

Working with Service Care Solutions comes with many benefits, including:

• A friendly working environment, a fun, open and honest culture.
• 25 days holiday rising to 27 days after 3 years' service, plus Bank Holidays, pro-rata.
• Industry Leading training programme including Young People's right and participation, CSE, empowerment, mental health, Social Pedagogy.
• Employee Awards based on performance and length of service.

If you are interested in the Children's Home Manager, or know of anyone who may be, please contact Emma at Service Care Solutions on 01772 208964 or email emma.petricco@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!

Placements and Assessment Officer

Service care Solution are currently recruiting for a Placements and Assessment Officer in Enfield.

The Placements and Assessment Officer will commission placements and support services for Looked After Children and care leavers, ensuring that the needs of individual children and young people are closely matched within available resources.

Pay rate - £22.08 per hour PAYE / £26.99 Umbrella

Main Responsibilities

As a Placements and Assessment Officer, you will be responsible for:

• To ensure QA visits to all residential and semi-independent resources where a looked after child is placed prior to placement or within agreed timescale and critically evaluate the provision against Ofsted evaluation reports.

• The post holder will be travelling within Enfield and across the country. There will be an expectation that the post holder will undertake at least 6 assessment visits per month, with the majority of placements being outside of the London Borough of Enfield.

• To collate and analyse the assessments information and to produce a report quarterly for the Team Manager, Senior Placements Officer and Head of Commissioning/AD - Strategic Commissioning.

• To ensure that robust management information is available to the Manager, Access to Resources and Head of Commissioning/AD-Strategic Commissioning in terms of quality, quantity and cost.

Requirements:

• Knowledge of the range of complex needs of Looked After Children and an understanding of the most appropriate interventions to meet those needs
• The post holder is expected to work on a flexible basis with some unsocial hours
• Experience in similar role

Working with Service Care Solutions comes with many benefits, including:

• A specialist consultant within an experience and dedicated recruitment team
• Excellent rates of pay
• Payroll services twice a week

If you are interested in the Placements and Assessment Officer, or know of anyone who may be, please contact Emma at Service Care Solutions on 01772 208964 or email emma.petricco@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!

I have a post just come up for an experienced Plumber for our Repairs team covering Westminster.

The role is within the repairs team, you will be responsible for all aspects of Plumbing repairs and installations to our properties.

A van, uniform, Tools etc are provided

Your new role

Our team has an exciting opportunity for you to join our Responsive Repairs team as a Plumbing operative where you'll be working around Westminster on a full time basis.

We're looking for a multi-skilled Plumber responsible for the delivery of routine maintenance repairs/installations, as well as being capable of Plumbing you will also be required to make good, fixing the odd tile, panel etc.

Requirements needed to apply.

* A full driving licence required.
* Experience in Domestic repairs and maintenance.
* NVQ or 2 years+ experience in Plumbing

Benefits.

• Paid Weekly
• Company Van.
• Opportunity to go permanent with this job

The pay range for the role is £22.25 per hour LTD company rate. The PAYE equivalent is £19.28 per hour, inclusive of holiday.

If you are interested in applying for the Plumber role or if you would like information about any roles in your area please call John on 01772 208967, email me on john.neary@servicecare.org.uk or by applying direct to this advert.

Transformation Lead
Location: London
Contract: Temporary (6-month initial)
Rate: £900 to £1,000 per day umbrella
Start Date: ASAP
*Hybrid Working*
Contact: greg.waite@servicecare.org.uk

Job Description
Service Care Solutions are currently recruiting on behalf of a local authority in London for a Transformation lead to join the team on a temporary basis. The Transformation Lead is responsible for leading and delivering the council's transformation agenda, a programme of organisational transformation to deliver the council's agreed future operating model and medium-term financial savings.

The role includes the design, development and delivery of change programmes, engagement with service led transformational change, commissioning and oversight of suppliers to support complex change and transformation initiatives. The span of the role encompasses the whole council and interface with external partners where transformation is system wide.

The post holder will manage resources, teams, budgets, and timelines, as well as communicating updates and outcomes to stakeholders across the council, including in public committees.
With a strong focus on delivery and accountability the post holder will ensure effective programme governance and maintain arrangements for benefits realisation and a 'whole council' understanding of how corporate and service change programmes.

Candidate Criteria

• Relevant Management Qualification required with education to degree level as a minimum.
• Experience of design of whole organisation transformation programmes including delivery of business change programmes.
• Experience of delivering agreed operating models and medium-term financial savings.
• Evidence of handling complex organisational matters and challenging situations in large organisations
• Experience of leading and delivering large-scale transformation.
• Great communication skills and ability to work well on own initiative as well as part of a team

If you are interested in the role, or know of anyone who may be, please contact Greg at Service Care Solutions on 01772 208969 or email greg.waite@servicecare.org.uk
Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

Principal Auditor
Location: London
Contract: Temporary (3-month initial)
Rate: £400- 450 per day umbrella
Start Date: ASAP
*Hybrid Working*
Contact: greg.waite@servicecare.org.uk

Job Description
Service Care Solutions are currently recruiting on behalf of a local authority in London for a Principal Auditor to join the team on a temporary basis. The postholder will deliver an efficient and effective provision of a comprehensive internal audit service covering a full range of functions across the authority, including complex, cross-cutting pieces of work.

Main Responsibilities

• To contribute to the development of risk-based audit plans in order to achieve an efficient and effective service and in line with recognised professional practice.
• Review, appraise and report on the adequacy of risk management arrangements and internal controls with the ability to assimilate complex and diverse material in order to reach professional and balanced conclusions.
• Operational responsibility for audit projects, managing time successfully and handling multiple pieces of work at the same time.
• Evaluate the risk management arrangements and control environment by appraising its effectiveness.
• Prepare and issue reports to a wide range of officers and levels of management, including senior managers and Corporate Directors/Chief Executive and/or Members, that set out the findings from audits.
• Provide support to the Fraud Manager and Investigations team where required, and highlight fraud risks and/or fraud identification through audit work.

Candidate Criteria

• CCAB, CMIIA or AAT Qualified with extensive relevant experience
• Experience at Senior/Principal Auditor level within a Local Authority
• Experience of providing high-level support to deliver an annual audit plan
• Analytical and detail-oriented mindset with thorough understanding of risk-based auditing.
• Great communication skills and ability to work well on own initiative as well as part of a team

If you are interested in the role, or know of anyone who may be, please contact Greg at Service Care Solutions on 01772 208969 or email greg.waite@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

Leaving Care Personal Advisor

Duration: Initial 3 months
Hours: 36 hours per week
Rate: £26 per hour (umbrella) / £20 per hour (PAYE)

Southwark Council is seeking a Leaving Care Personal Advisor to join their team Looked After Children and Care Leavers Team

Key Responsibilities:

• Your primary goal will be to help the care leaver's transition to adulthood through practical and well-planned interventions
• Befriend, advise, assist, to enable care leavers to meet their goals by providing direct practical support, working within multidisciplinary networks within the statutory and non-profit sector

Requirements:

• Experience working with Care Leavers
• Experience of working directly with vulnerable children or young people, in a professional or voluntary capacity
• Experience of group work with young people and delivery of intervention programmes

If you're looking to make a meaningful impact in a dynamic and rewarding role, we encourage you to apply.

Telecare Officer

Service care Solution are currently recruiting for a Telecare Officer in Tower Hamlets

The Telecare Officer will contribute to a team responsible for the provision of an efficient, effective, comprehensive, front-line Telecare service, providing information, advice and assistance to service users and other customers or agencies, on the Telecare and out of hours service provided by the Council.

Pay rate - £21.58 PAYE / £28.22 Umbrella

Main Responsibilities

As a Telecare Officer, you will be responsible for:

• To contribute to a team responsible for the provision of an efficient, effective, comprehensive, front-line Telecare service, providing information, advice and assistance to service users and other customers or agencies, on the Telecare and out of hours service provided by the Council, by being the first point of contact for calls requiring an action or a visit by the Telecare Officers, other out of hour's staff or agencies.

• To assess situations and take appropriate action according to the problems found and the needs and wishes of the service user on the Jontek system, telephone or in person. Action required may involve a home visit or welfare check by a Telecare officer requiring first aid or personal hygiene care in line with procedure.

• To assess, install, programme, check and instruct service users on the usage and testing of all Telecare equipment. Where appropriate to rectify/resolve faults, replace or remove Telecare equipment in service user's homes.

• To actively support the implementation, facilitation and provision of Telecare and out of hours service provided by the Council. To effectively liaise with all staff involved in the delivery of the Telecare and out of hours service within the council and other agencies ensuring that the highest standards of service delivery are maintained.

Requirements:

• Experience in similar role
• To carry out all duties in a flexible manner, according to an agreed 24 hours 365 day a year rota pattern.
• Enhanced DBS

Working with Service Care Solutions comes with many benefits, including:

• A specialist consultant within an experience and dedicated recruitment team
• Excellent rates of pay
• Payroll services twice a week

If you are interested in the Telecare Officer, or know of anyone who may be, please contact Emma at Service Care Solutions on 01772 208964 or email emma.petricco@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!

Social Work Officer

Service care Solution are currently recruiting for a Social Work Officer in Haringey.

The Social Work Officer will support vulnerable adults across the borough through the implementation of our strengths-based model of practice.

Pay rate - £16.15 PAYE / £19.95 Umbrella

Main Responsibilities

As a Social Work Officer you will be responsible for:

• Working within strengths-based model of practice and holding a non-complex caseload to support residents to improve their independence and wellbeing by working closely with partners and maximising the use and benefit of community resources.

• 2Undertake strengths-based assessments, reviews and support planning that enable residents to maximise their independence, improve quality of life and build their resilience.

• 3Provide practical support to residents and carers, that helps support them such as accessing living aids: accessing the welfare benefit system in order to provide advice and information to service users.

• Assist in arranging short term care and in providing clients and carers with respite to reduce carer breakdown

Requirements:

• Experience in similar role
• Enhanced DBS

Working with Service Care Solutions comes with many benefits, including:

• A specialist consultant within an experience and dedicated recruitment team
• Excellent rates of pay
• Payroll services twice a week

If you are interested in the Social Work Officer, or know of anyone who may be, please contact Emma at Service Care Solutions on 01772 208964 or email emma.petricco@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!

Job Title: Hospital Director
Location: Battersea Bridge Hospital, London
Salary: Up to £85,000 per annum
Reporting to: Regional Director

Battersea Bridge Hospital is seeking a dynamic and experienced Hospital Director to lead and manage the hospital's operations, drive high standards of clinical care, and foster a positive environment for staff and patients. The ideal candidate will have a strong background in healthcare management, a commitment to patient-centred care, and the ability to lead multidisciplinary teams effectively.

• Leadership & Management: Provide strategic leadership to ensure the delivery of high-quality, patient-centred care, aligning hospital operations with organisational goals and regulatory standards.
• Operational Oversight: Oversee daily operations, ensuring the hospital runs efficiently while maintaining safety, regulatory compliance, and financial targets.
• Clinical Standards & Compliance: Ensure all clinical services are delivered in line with healthcare standards, regulatory requirements, and quality improvement initiatives.
• Financial Management: Develop and manage budgets, optimise resources, and implement cost-saving initiatives while maintaining high levels of service quality.
• Team Development: Lead, support, and develop hospital staff, fostering a positive workplace culture.
• Patient Experience: Champion patient-centred care, implement patient feedback mechanisms, and work with teams to continuously improve patient experience and outcomes.
• Stakeholder Engagement: Build and maintain positive relationships with key stakeholders, including healthcare providers, regulatory bodies, community partners, and patient advocacy groups.
• Strategic Planning: Work closely with the regional management team to develop and implement strategic plans that drive hospital growth, enhance services, and expand community outreach.

• Experience: Proven experience in healthcare management or administration, preferably in a hospital or acute care setting.
• Qualifications: A relevant degree in healthcare administration, business management, or a related field; advanced qualifications (e.g., MBA or MHA) are highly desirable.
• Leadership Skills: Strong leadership and team management skills with the ability to inspire, influence, and motivate staff at all levels.
• Regulatory Knowledge: Thorough understanding of healthcare regulations, compliance, and quality standards in the UK.
• Communication Skills: Excellent verbal and written communication skills, with the ability to liaise effectively with staff, patients, and external partners.

• Knowledge of patient safety and quality improvement methodologies.
• A track record of successfully implementing strategic initiatives and leading change.

This is a unique opportunity for a skilled healthcare leader to join a reputable hospital committed to clinical excellence and compassionate care. In this role, you'll have the chance to shape patient outcomes, drive hospital performance, and lead a dedicated team in delivering top-quality healthcare to the community.

If you are a motivated and experienced healthcare professional with a passion for leadership and patient care, we encourage you to apply to lead Battersea Bridge Hospital into its next chapter of excellence.

Our Housing Client based in Central London are currently recruiting for a Health and Safety Advisor to join them as soon as possible.

This is a full time, temporary, ongoing role offering hybrid working and an hourly rate of between £26-£28 per hour Umbrella LTD (approx £21 - £22.50 per hour PAYE).

The purpose of the role is to assist the Health and Safety Manager in providing advice and support to the wider organisations management team, enabling them to meet their statutory and regulatory health and safety duties in
respect of property, employees, residents, and others to a high standard.

Responsibilities:

• Ensure compliance with statutory and regulatory requirements as well as with policies, procedures, and instructions.
• In conjunction with the Health and Safety Manager, carrying out investigations, audits, and inspections, including the Direct Labour Organisation (DLO).
• Provide support, information, assistance and coaching to line managers in all areas of Health and Safety.
• Compile reports and comms, maintain records, escalate issues as appropriate and assist in administering office-based systems.

If interested please feel free to get in touch with James at SCS on 01772 208967 or via email at james.glover@servicecare.org.uk