Total 26 business management project planning job vacancies in hong kong wan chai

Position Overview:

The incumbent manages the systems administration function and leads the organisation's system projects and environments. He/She focuses on setting goals and priorities and on mentoring and coordination as well as providing technical leadership. He/She plans and oversees systems upgrades and migrations and ensures systems are up-to-date with the latest patches and are coherent across the organisation. He/She directs the development and maintenance of technical documentation.

He/She possesses strong leadership and communication abilities, and is able to set realistic goals and implement appropriate plans to guide the team toward achieving those goals. He/She is able to address multi-faceted issues effectively and in a collaborative manner including across departments.

Responsibilities:

Set system administration processes

• Establish goals and priorities, design, planning, day-to-day operation, maintenance, and advanced troubleshooting of systems

• Align system administration with overall strategic IT service direction and business needs

• Assist with the development of business case justifications and cost/benefit analyses for spending and initiatives

• Anticipate internal and/or external business challenges and/or regulatory issues

• Develop policies, procedures, and controls to ensure system security

Develop New Systems

• Partner with stakeholders to recommend innovative and automated approaches for system administration

• Define systems requirements for new technology implementations

• Prepare for system expansion by studying plans and requirements

• Oversee the design, maintenance and implementation of the systems

• Prioritise tasks to ensure projects are implemented in accordance with project plans and budgets

Optimise Systems Performance

• Recommend process, product or service improvements, resource optimisation and cost savings

• Oversee hardware and software upgrades

• Recommend new technologies, methodologies, systems or opportunities for cost savings, security and service quality improvement

Manage Teams

• Oversee team management including budgets, forecasting, work allocations and staffing

• Develop staff through ongoing coaching, mentoring and career discussions

• Define common goals, direction and accountability among staff

• Drive effective performance management practices within department in accordance with company policies and procedures

Requirements / Qualifications

1. Degree in Computer Science, Computer Engineering

2. Experience in developing, implementing and maintaining data projects or analytics systems with at least 8 years of project operation management experience

3. Highly-motivated self-starter who will undertake all activities to the highest professional standards

4. Must be cloud certified. Working experience in IDMC, Databricks, Sagemaker, Tableau with AWS exposure

5. Good in-depth understanding of data warehouse concepts, data profiling, data verification and advanced analytics techniques

6. Experience in managing a team in operations support and project implementation work

7. Certification in IT operation management is preferred

This position will be responsible to support CIOO IT Finance Management functions. You will be required to work closely with CIOO Institution Services and Cluster Finance teams and Group Finance teams, as well as various departments across Synapxe and cluster office.

Supports the GCIO and Institution IT Director office to ensure the smooth operations of the IT Finance Operations, adhering to the finance governance and compliance and ensuring accuracy and completeness of IT Financial records for audits and management reporting.
You’ll also be tasked to support the department in process improvement and cost containment initiatives, such as streamlining the IT billing process and tracking & monitoring of actual IT spending for management reporting.

Business Finance Operations:

· Provide analysis and projections in IT related cost, including IT budget and utilization to cluster and institutions. Analysis includes conducting due diligence for data reconciliation, as well as rationalisation and presentation of findings.

· Support and assist cluster CIO Offices in project costing and budgets relating to cross cluster projects and maintenance cost (including transfer pricing matters).

· Design and build custom reports to cater for ad-hoc, as well as monthly and quarterly reporting to NHG senior management and board.

· Support month-end and year-end activities – including collation, review and dissemination of various IT reports.

IT Governance and Budgeting

· Plan, drive, facilitate and execute annual budgeting exercise for Cluster IT budget. This involves working with CIOO Programme Managers, IT Directors, Institution and Group Finance teams, Synapxe project managers and functional analysts, including high-level understanding of applications.

· Monitoring and managing Cluster IT portfolio budget, commitment, planned cash-flow expenditure, financial analysis, and IT Finance reporting requirements.

· Work collaboratively with various teams and act as a liaison between CIOO, NHG Finance teams, and Synapxe, supporting cluster CIOO activities.

· Advice, support and work with various teams to ensure compliance with IT governance, such as authorisation process.

· Maintain strong and effective Risk management and Audit compliance.

Requirements / Qualifications

· Degree in Accountancy, Finance or equivalent is preferred.

· Minimum 3-5 years working experience in Account/Finance roles. Relevant working experience in IT or Healthcare industry is a plus.

· Strong analytical, problem solving, interpersonal, and communication skills.

· Meticulous, well organised, resourceful, highly motivated and adaptable to rapid changes.

· Ability to work in a fast-paced environment with various stakeholders under tight timelines.

· Strong proficiency in Microsoft Office suite, including Word, Powerpoint and Excel for financial analysis, reporting and presentation materials.

· Experience in SAP FICO, MM module and ITBM (including generating and analysing finance data) is a plus.

The Assoc Business Analyst provides analytical support for the development of technology solutions that meet business needs. He/She partners with stakeholders to identify, clarify, and document business requirements. He/She assists with the assessment of the viability and effectiveness of solution options that can meet business needs. He/She facilitates communication between business and technology teams.

He/She has a passion for learning and is comfortable exploring and analysing data. He/She also adopts a structured and systematic approach to analysing business processes and solving problems.

Critical Work Functions and Key Tasks

Business Analysis Planning & Strategy

• Assist the BA leads in the planning of business analysis approach by defining the methods, techniques and tools to be used for business analysis
• Prepare governance deliverables to track status, risks, changes and issues pertaining to day-to-day management of all functional areas of system/data product analysis
• Contribute in the preparation of the stakeholder communication plan

Requirements Analysis & Design

• Liaise with internal and/or external stakeholders to identify system/data products requirements
• Provide analysis to support the development of business cases
• Support user requirement analysis through information collection
• Support the analysis of business requirements and feasibility studies of possible solutions
• Prepare requirements specifications and solution proposals
• Contribute to the identification of a range of solution options

Requirements Lifecycle Management

• Prepare Requirements Traceability Matrix
• Collaborate with developers to ensure requirements are incorporated into system design and implementation
• Function as the liaison between users and technical staff throughout the solution implementation cycle
• Contribute to identification of solution change risks
• Prepare training materials and conduct user training to facilitate adoption of new systems, where necessary
• Facilitate System Integration Testing by coordinating the development teams of various integrations
• Work with relevant stakeholders on user acceptance testing
• Validate test results ensuring they are in alignment with the requirements and achieving desired outcomes
• Support the development of test cases and test data, where necessary
• Carry out testing including SIT, UAT, pre-go live and post go live testing to ensure that the IT solution is built in accordance to the requirements, where necessary

Solution Evaluation

• Assist in the assessment of solution options for suitability
• Contribute in the formulation of solution recommendation
• Evaluate the ability of an existing system/data products to support proposed changes

Requirements & Qualification:

• Degree/Diploma in any relevant discipline
• Experience in Healthcare is an added plus
• Knowledge and understanding of IT industry environment and business needs
• Experience in SAP Applications/Modules, especially in SAP ISH

Position Summary / Project Description

As an Institution Business Analyst, you will be called upon to support the institution in strategic planning, integration and enabling technology, and to support the institution’s daily operations. It also includes supporting the institution for their audits, governance and compliance initiatives.

IT workplan and budgeting:

• Collaborate with users, CIO and PMO to identify IT strategic needs for the Institution and translate those roadmaps and projects into the workplans.

• Conduct prioritization of workplans and adhoc projects.

• Engage users and delivery teams for workplan actualisation.

• Support CIO and IBA leads to review project budget, transfer pricing and procurement of systems and applications for institution.

Oversee project approval and delivery:

• Engage stakeholders and users to understand business initiatives, requirements and workflow, in order to provide high level pre-project assessment and feasibility studies.

• Collaborate with delivery teams to evaluate potential solutions needed to address operation needs while ensure alignment to the overall SingHealth digital strategy.

• Engage stakeholders and users for Institution IT governance approvals, solution review and delivery.

• Review risks to ensure that projects are completed on time, within budget and meeting requirements.

• Collaborate with delivery teams to coordinate end-user training, testing, implementation and support.

• Provide timely and accurate project progress information and highlight risks if any.

Hospital operations:

• Participate in Cluster and Institution IT governance, workgroups, hospital operations and project steering committees.

• Participate in Cluster and Institution audits, exercises and setups (e.g. ESS, BCP, Cybersecurity, DR exercise, mass casualty, pandemic, emergency planning).

• Evaluate and update Cluster and Institution documents (e.g. DAQ, ERM).

• Ensure compliance to MOH HIM chapters, and healthcare and institution’s policies and standards.

• Work closely with audit/exercise owners to address findings and response to audit/exercise observations.

Requirements / Qualifications:

• Possess a degree in Computer Science, Computer Engineering, Information Technology or any other relevant discipline.

• At least 10 years of relevant working experience as an IT Project Manager and vendor management.

• Excellent analytical and problem-solving skills with interpersonal skills

• Team player with ability to work independently, possess good customer service skills and able to work with cross functional teams.

• Good written, communication and presentation skills

• CITPM / PMP certification will be an added advantage.

• Experience in healthcare industry is an added advantage.

As an Institution Business Analyst, you will be called upon to support the institution in strategic planning, integration and enabling technology, and to support the institution’s daily operations. It also includes supporting the institution for their audits, governance and compliance initiatives.

IT workplan and budgeting:

• Collaborate with users, CIO and PMO to identify IT strategic needs for the Institution and translate those roadmaps and projects into the workplans.

• Conduct prioritization of workplans and adhoc projects.

• Engage users and delivery teams for workplan actualisation.

• Support CIO and IBA leads to review project budget, transfer pricing and procurement of systems and applications for institution.

Oversee project approval and delivery:

• Engage stakeholders and users to understand business initiatives, requirements and workflow, in order to provide high level pre-project assessment and feasibility studies.

• Collaborate with delivery teams to evaluate potential solutions needed to address operation needs while ensure alignment to the overall SingHealth digital strategy.

• Engage stakeholders and users for Institution IT governance approvals, solution review and delivery.

• Review risks to ensure that projects are completed on time, within budget and meeting requirements.

• Collaborate with delivery teams to coordinate end-user training, testing, implementation and support.

• Provide timely and accurate project progress information and highlight risks if any.

Hospital operations:

• Participate in Cluster and Institution IT governance, workgroups, hospital operations and project steering committees.

• Participate in Cluster and Institution audits, exercises and setups (e.g. ESS, BCP, Cybersecurity, DR exercise, mass casualty, pandemic, emergency planning).

• Evaluate and update Cluster and Institution documents (e.g. DAQ, ERM).

• Ensure compliance to MOH HIM chapters, and healthcare and institution’s policies and standards.

• Work closely with audit/exercise owners to address findings and response to audit/exercise observations.

Requirements / Qualifications:

• Possess a degree in Computer Science, Computer Engineering, Information Technology or any other relevant discipline.

• At least 10 years of relevant working experience as an IT Project Manager and vendor management.

• Excellent analytical and problem-solving skills with interpersonal skills

• Team player with ability to work independently, possess good customer service skills and able to work with cross functional teams.

• Good written, communication and presentation skills

• CITPM / PMP certification will be an added advantage.

• Experience in healthcare industry is an added advantage.

The Project Manager is responsible for driving the successful delivery of one large project or multiple small projects within a business domain or cross functional projects. He/She ensures the project is well planned, on-track, resolves issues across different functions immediately and mitigates any potential risks early to avoid project failure. He/She leads cross functional teams, works in collaboration and co-ordinates with business users, internal and external teams, and vendors to ensure project is succesfully completed within budget & scope, on time and with quality. He/She provides regular progress update to key stakeholders and management, and escalate issues for resolution in a timely manner. He/She also participates in annual workplanning and manage the estimation of budget for new demands.

He/she possess strong project management and people management skills. He/She is confident to lead the large project or multiple projects, and drives cross functional teams in a structured and methodological manner to meet the business objectives. He/she likes to pursue excellence and new knowledge, and actively impact new knowledge and skills to others. He/She has good communication skills, is a competent negotiator, demonstrates resiliency, good at problem solving and able to engage & influence effectively both the internal and external stakeholders. He/She is adaptable to change in an agile and volatile environment while taking ownership and deliver works with integrity.

Roles and Responsibilities:

Project Management Planning

•Plan and acquire the manpower resources requried for the projects, and manage their allocation and utilisation to meet the project objectives.

•Plan and drive the required procurement activities including seeking the project scope and funding approval from the respective approving authority

•Lead and manage the project team, including users, external teams and vendors, in driving the project to meet its objectives, implement in accordance to the agreed scope, budget, timeline and with quality.

•Guide team to set up the project management framework in accordance to the process and procedures under the Quality Management System

•Develop and maintain the Project Management Plan which includes the project scope, project objectives, assumptions, critical success factors, project governance structure, contract/vendor management, high level project schedule, deliverables, budget, risks, communication plan, issue management etc.

•Perform timely update to stakeholders on project progress, issues, risks, resources and budgets.

•Manage project financial health, including budget utilization and cashflow

Project Scope Mgt & Change Control

•Oversee and manage project team to develop the detailed requirements and deliverables as agreed within the scope of the project

•Guide the project team to set up change control procedure and approval board

•Manage and track issues/ arising from scope creep or missing scope

•Implement a change control procedure on requirements and perform impact assessment to budget, resource & schedule when there is change of scope

•Ensure any change in scope is well documented and impact assessment are approved by the user workgroup/project steering committee/project sponsor prior to implementation

Project Time Management

•Guide the project team to develop the detailed project schedule and ensure adequate skilled resources are assigned

•Develop the detailed project activities and schedule, identify dependency and critical path

•Drive and monitor the project activities, schedule and deadlines to ensure timely delivery

•Manage any slippage in project activities & schedule, manage interdependent activities and adjust schedules to ensure the overall project objectives and deadlines can be met

Project Quality & Test Management

•Guide the project team to develop the Quality Assurance framework for the project, including a overall Test Plan

•Plan and deliver the project in accordance to the processes, procedures and responsibilities under the Quality Management System for Project Management Methodology

•Ensure all the deliverables and testing meet the agreed requirements through the use of a Requirement Traceability Matrix

•Ensure all the deliverables comply with policy stated in the HealthTech Instruction Manual , for examples, the Security and Data Management Policy

•Ensure deliverables are reviewed to minimise rework and prevent system failures, including development of mechanism to prevent problem recurrences

•Implement a comprehensive testing plan and adopt the best practices for testing referencing the Test Competency Framework

•Oversee and manage the end to end testing process, including any testing deliverables from vendors or internal teams, as well as support users in User Acceptance Testing

Project Risk Management

•Guide the project team to implement the risk management process and issue management process.

•Review and guide the project team in timely risk mitigation and issue resolution

•Identify the risk and evaluate the impact of project risk during project planning stage and put in place a mitigation plan

•Ensure mitigation is in place to contain or minimise the risk impact

•Monitor and manage new risks & issues throughout the project implementation life cycle

•Report any new risk, issues and progress of mitigation/action to the user workgroup/project steering committee/project sponsor

•Escalate new risk & issue , where necessary, for project steering committee/project sponsor for attention and resolution

Project Stakeholder Management

•Guide the project team to set up the project governance structure and escalation mechanism

•Identify the stakeholders involved in the projects with clarity of every project members' roles and responsibility

•Implement communication plan to ensure all stakeholders are aligned on project objectives, scope and timeline

•Manage stakeholders' expectation and build a trusted relationship

Requirements/Qualification:

•Degree in Information Technology or any related disciplines

•6-10 years of experience in Project Management related work

•Technical competencies in architecture, server and security is required

•Great attention to detail

•Good team player

•Ability to thrive under stressful environments

•Good stakeholder management skills

Position Summary / Project Description

The project is for administration of grants and financial assistance schemes with integration with multiple source of truth system. The application IT enable the verification of grant applications and dispense monthly payouts to recipients (member of public) as per their eligibility.

The Domain Specialist is responsible to maintain high levels of service and ensuring all IT operations activities are performed. The candidate is a subject matter expert in technology and/or business domain. This candidate is responsible to drive both internal and external teams in the resolution of problems or resiliency related actions.

He/She possesses strong analytical skills in the completion of service operations related activities and is responsible for tracking and analysing important reports covering service performance metrics and operations activities.

Roles & Responsiblities:

• Drives internal and 3rd party service provider / vendor review meetings covering performance, service improvements, quality and processes

• Assist as Subject Matter Expert and Drive organizational capability to effectively apply service operations and maintenance framework

• Troubleshoot and resolution of service health issues and bring relevant parties to resolve impediments impacting service performance

• Assist in blueprints for operational support material for disciplines of applications are concise and complete; covering (internal security and technology standards)

• Organise system activities including planned maintenance events, system backup processes and disaster recovery drills

• Provide guidance to the team to ensure the best support and best standarization of approaches possible for systems availability

• Support and assist in high severity incidents and drive problem management meetings

• Collaborate with multiple internal teams across disparate groups to restore services when incidents occurred, gather required experts to perform root cause analysis for problem resolution

• Assist senior leaders in disaster recovery planning and activities

Requirements / Qualifications:

• Bachelor’s degree in computer science or other highly technical, scientific discipline

• 5-10 yrs of Technical / Application Support experience

• Proven client engagement experience / vendor management experience

• Proven experience of working efficiently in a cross functional team

• ITIL v3/v4 certification and strong service oriented experience / background preferred

• Knowledge and understanding of IT industry environment and business needs Strong competency in IT technologies covering operating systems, databases technologies, networking, server, load balancing and/or application related domains covering healthcare and healthcare related industries

• Ability to establish and manage processes and practices through collaboration and the understanding of business

The Service Analyst managing Incidents is a Service Operations Specialist who is responsible to maintain high levels of service and ensuring all service recovery, protective mitigations, stakeholder communications and problem management activities are performed. He/She is responsible to drive both internal and external teams to ensure compliance to SLOs, SLAs, KPIs and metrics relating to service performance and operations performance.

He/She possesses strong analytical skills in the completion of service operations related activities and is responsible for tracking and analysing important reports covering service performance metrics and operations activities.

Roles & Responsibilities

• Lead high severity incidents/Command Centers and collaborates with multiple internal teams across disparate groups to restore services when major incidents occurs

• Manages high severity incident communications to all stakeholders and provide regular updates to management and stakeholders until incident closure

• Support and assist in high severity incidents and drive problem management meetings, gather required experts to perform root cause analysis for problem resolution

• Drives internal and 3rd party service provider / vendor review meetings covering performance, service improvements, quality and processes

• Track and ensure compliance to SLAs, KPIs and metrics relating to service performance and operations performance

• Ensure all operational support material is complete and all process comply within internal security and technology standards

• Prepare and deliver status updates / report to management

• Log and track problem tickets relating to S1/S2 or high impact issues

• Maintain processes, templates and SOP, website and information related to incident and problem management

• Assist senior leaders in disaster recovery planning and activities

Requirements / Qualifications

• Bachelor’s degree or Diploma in computer science or other highly technical, scientific discipline

• 5-10 yrs of Technical / Application Support or Incident / Problem management experience

• Proven experience of working efficiently in a cross functional team

• ITIL v3/v4 certification and strong service oriented experience / background

• Knowledge and understanding of IT industry environment and business needs Strong competency in IT technologies covering operating systems, databases technologies, networking, server, load balancing and/or application related domains covering healthcare and healthcare related industries

• Ability to establish and manage processes and practices through collaboration and the understanding of business

• Ability to adapt to a fast-changing environment and work under a fast-paced and dynamic environment.

Responsibilities:

1. Support the implementation of one or more Healthcare Application projects

2. Develop good project management skills to achieve project objectives

3. Develop sound understanding of business requirements and how effective information makes a difference in analysis and decision making

4. Identify data and business gap within organization’s information systems and perform analysis from the systems

5. Prepare Users Requirement and Technical specifications/documentations

6. Provide sound advice to users on the usage of healthcare domain business systems

7. Participate in evaluation of vendor or package/product/data solution and recommend effective and cost-saving solutions

8. Assist to review and evaluate on vendors’ design and solutions

9. Support positive project vendor relationships and resolve technical issues

10. Help to conduct investigations of complaints and provide resolution actions

11. Keep up-to-date and track technology in the area of expertise and provide/review recommendations

12. Supervise junior project team members

13. Provide project progress reports on work tasks assigned

14. Perform testing where required and perform data / requirement resolution and patching

15. Review and rationalize requirements (e.g. to avoid duplicate solutions for the requirements, or standardize it among the different institutions)

16. Review and monitor daily jobs to ensure timely delivery of data

Qualifications and Experience

1. Degree in Computer Science or equivalent

2. At least 3-5 years of relevant IT project experiences with implementation involvement in at least 1-2 project cycles

3. At least 5 year of project management experience with hands-on experience in project implementation and vendor management in medium-scale to large-scale projects

4. Experience in healthcare industry, preferably with broad understanding of healthcare business processes like patient administration, patient accounting, and bed management processes will be an added plus

5. Seasoned experience in gathering and documenting business requirements from end-users

6. Solid understanding and hands on experience in all phases of project system development lifecycle

7. Strong communication skills and end-user focused

8. Effective written and verbal communication skill

9. Coach and team player to ensure team meets delivery targets

Position Summary / Project Description:

The Project Manager will develop and implement Healthcare Business application solutions, execute the project plan and ensure smooth roll-out of systems within time and budget constraints, and to achieve user satisfaction.
He/She will also maintain good stakeholder relationships including users and vendor project members and support professional delivery of projects and high quality IT services by providing good technical support to stakeholders and users. He/She will also be required to assist executing policies and plans to ensure compliance to the Healthcare and Technology standards

Roles and Responsibilties:

1. Support the implementation of one or more Healthcare Application projects

2. Develop good project management skills to achieve project objectives

3. Develop sound understanding of business requirements and how effective information makes a difference in analysis and decision making

4. Identify data and business gap within organization’s information systems and perform analysis from the systems

5. Prepare Users Requirement and Technical specifications/documentations

6. Provide sound advice to users on the usage of healthcare domain business systems

7. Participate in evaluation of vendor or package/product/data solution and recommend effective and cost-saving solutions

8. Assist to review and evaluate on vendors’ design and solutions

9. Support positive project vendor relationships and resolve technical issues

10. Help to conduct investigations of complaints and provide resolution actions

11. Keep up-to-date and track technology in the area of expertise and provide/review recommendations

12. Supervise junior project team members

13. Provide project progress reports on work tasks assigned

14. Perform testing where required and perform data / requirement resolution and patching

15. Review and rationalize requirements (e.g. to avoid duplicate solutions for the requirements, or standardize it among the different institutions)

16. Review and monitor daily jobs to ensure timely delivery of data

Qualifications/ Experience:

1) Degree in Computer Science or equivalent

2) 3-5 years of relevant IT project experiences with implementation involvement in at least 1-2 project cycles

3) At least 2 year of project management experience with hands-on experience in project implementation and vendor management in medium-scale to large-scale projects

4) At least 1 year experience in healthcare industry, preferably with broad understanding of healthcare business processes like patient administration, patient accounting, and bed management processes

5) Seasoned experience in gathering and documenting business requirements from end-users

6) Solid understanding and hands on experience in all phases of project system development lifecycle

7) Strong communication skills and end-user focused

8) Effective written and verbal communication skill

9) Coach and team player to ensure team meets delivery targets

Requirements

1) Knowledge on SAP ISH (Industry Solution for Hospitals) or SAP FI/MM/HR (Financial / Material Management / Human Resource)

2) SAP IMG System configuration and customization

3) Programming skills in SAP ABAP/4 programming, ABAP Query, ALV reporting, SAPScripts and SmartForms, preferred

4) Knowledge on Web development and design, .NET and JavaScript

5) Knowledge on HL7 standards, Biztalk, Webservices is preferred.

Position Summary:

Project Administrator to coordinate project activities, including simple tasks and larger plans. Responsibilities include preparing action plans, analysing risks and opportunities and gathering necessary resources. For this role, you will work with a team of Project Managers and Project Coordinators, so good communication and collaboration skills are essential.

Roles and Responsibilities:

• Coordinate with department teams to collect reports to compile into an overall management report. Perform analyst on the reports and resolve reports mistakes and challenges, and any other matters related to the report.
• Managing meetings including driving the meetings, prepare meeting minutes, following up of outstanding tasks, calendaring, attendance and documentation, and any other matters related to the meeting.
• Assist to track issues and follow-up with GDs/PDs/PMs. Ensure issues are closed within timelines.
• Need to have basic IT knowledge to understand problems and suggest improvements.
• Assist on project and department administration tasks.
• Calendar Management – Coordinate/Schedule meeting(s) with internal and external parties, room bookings for Directors, prepare logistic support and check quorum for meetings where necessary
• Formal Minute-taking for meetings
• Track and monitor open items under Matters Arising and follow-up on action items for reporting in the next meeting
• Project tracking, reporting and follow-up actions
• Work closely with Central Project Management Office (PMO) on project related matters
• Collation of data from Tower and Cluster Leads, for weekly/monthly/quarterly reporting if required (Using excel)
• Consolidation of data for Director’s approval and submission to the relevant departments
• Consolidate slides for project meetings and sending out of slides prior to the meeting
• Provision of project administrative support
• Maintain project filling structure/ repository (SharePoint)
• Act as the SPOC for project team and facilitate communications

Requirements/ qualifications:

• Minimum Diploma holder in Business Administration/ computer related
• Strong knowledge of MS Office Applications (Word, Excel, PowerPoint)
• Supported on Infrastructure project before
• Knowledge of some fundamental of infrastructure
• Able to use Vlookup and Pivot table
• Experience in the usage of M365
• Good communication skills and reliable team player
• Willing to learn new things and take on challenges/task proactively
• Ability to adapt to a fast-changing environment
• Result and customer oriented with multi-tasking capabilities

Roles & Responsibilities:

1. Project Management - To work with various stakeholders for application support or implementation of IT Workplans and be involved in various stages of the SDLC.

a. To facilitate development and documentation user requirement and project scope for the development / implementation of new systems or enhancements to existing systems.

b. To facilitate the development of IT Workplan documents for procurement and award, such as Approval to Procure/Award paper, statuses of proposal reviews liaise and guide relevant stakeholders to improve proposals submitted in order to accelerate the approval of initiatives.

c. To facilitate the procurement (RFQ/RFP) for the implementation of IT Workplan with the various departments such procurement and legal teams.

d. To assess proposals to support Senior Management’s review and endorsement of proposals such as to appraise senior management on adequacy of a project’s key performance indicators.

e. To facilitate cross-functional collaboration to design comprehensive integration plans and develop methods and processes for guiding the implementation

f. To provide the guidance to manage dependencies/ integration across systems including facilitating review and seeking approval in technical forums such Solution Review Board.

g. To work closely with vendors in project implementation, application testing, supporting application patches and upgrades in accordance with project methodologies and policies.

h. To monitor and ensure project implementation is in accordance to project and quality assurance procedures and methodologies including timely project updates to various stakeholders and forums.

i. To monitor and ensure the vendors meet the contractual obligations and service level post go-live of any IT Workplans.

2. Communication - To serve as key liaison party with business users

a. To provide the guidance on Workplan planning and operations, working towards optimising value of IT, defragmenting IT systems and harnessing the benefits of adopting common platforms and solutions.

b. To consult and communicate with key stakeholders on IT policy and guidelines such as the HealthTech Instruction Manual in order to ensure smooth and effective implementation of policies.

c. To give guidance on IT governance framework for instance, to guide users on processes and forums to seek approval for funding proposals.

3. Oversight and Monitoring - To have visibility to IT Workplans in terms of scope, schedule, implementation plan, resource and stakeholder plans

a. To work with PMO Team for track, measure and report to ensure accountability.

b. To administer, review and improve existing IT governance processes for more efficient review of IT initiatives without compromising quality of review

4. Resource Management - To provide guidance and coaching to junior team members and manage a team as required.

Requirements / Qualifications:

1. Successful track record in project management, user and vendor management and as a Project Manager for mid to large-scale projects.

2. Possess good verbal and written communication, analytical and conflict resolution skills with proven ability to translate complex, technical subjects into clear and concise communications to a variety of key stakeholders of different levels

3. Strong leadership and analytical skills and ability to work independently. Strong ability to handle ambiguity and high work pressure.

4. Versatile in working independently as well as an effective team player.

5. At least 8 years of relevant hands-on experience in project management.

6. Degree in Computer Science, Computer Engineering or equivalent.

7. Experience in healthcare industry or public sector IT programmes and projects is an added advantage.

8. Knowledge of ERP-related / Cloud Setup is an advantage.

Position Summary / Project Description:

The successful candidate will join the Cluster Application Team with oversight in the development and implementation of IT workplans for the business; ie. Big3 cluster Governance. He/she will focus on implementation and management of the IT Workplan, funding proposal governance and review. In the course of his/her work, he/she will be exposed to a wide range of IT initiatives across the healthcare ecosystem and strategic decision-making by Senior Management. There will be opportunities to harness and hone his/her skills to plan, design and create tools to facilitate the reviews and implementation of health IT initiatives. To be successful, he/she will have to communicate effectively when interfacing with a broad range of people in various job levels and role.

Position Summary:

This position plays an integral role in supporting and delivering the company's National Level application within the health care industry. We are looking for several System Analyst/Business Analyst/Application Support experts to onboard with us to make this goal in serving millions of humans come alive.

Roles & Responsibilities:

• Provide on-going application support and be involved in various stages of the SDLC.

• Conduct user requirement gathering for new systems and/or enhancements to existing systems/solutions.

• Conduct user requirement analysis for the development / implementation of new systems and enhancements to existing systems.

• Perform documentation of requirements and new process/workflows for the developed solutions

• Perform functional analysis of new systems and enhancements to existing systems.

• Involvement in the various testing phases prior to implementation, including but not limited to developing test plans and cases, conducting testing, and verifying test results and following up on issues to resolution.

• Plan and coordinate end-user training for any system implementations or enhancements.

• Liaise closely with business users and build good rapport particularly in defining IT processes, organizations and workflow relationships to complement the solution.

• Support the team in defining project requirements, tracking and documentation of project progress with respect to time, resources, budget and demonstrated results.

• Identify, facilitate, and ensure cross functional resource support for projects.

• Provide 24/7 primary application maintenance support.

• Participate and support Request for Proposal (RFP) for projects with the Manager whenever required.

Requirements / Qualifications

• Degree in Computer Science, Computer Engineering or equivalent

• Minimum 1 years of experience in developing, implementing, and maintaining IT systems.

• Experience in MS Windows environment & application support.

• Experience in Database management systems (SQL, Oracle)

• Strong analytical skills and ability to work independently.

• Experience in healthcare industry is an added advantage.

• Successful track record in project management, user, and vendor management is good to have.

• Open to no experience but equipped with relevant educational degree required too.

• Able to articulate well and have excellent interpersonal skills

Position Summary:

Plan and oversee multiple inter-dependent projects, overseeing all aspects of assigned project throughout project lifecycles to ensure completion within the defined scope, quality, time and cost constraints.

Advise on IT technology standard requirements, methodology and processes.

Roles and Responsibilities:

• Develop integrated project plan including detailed activities, resource planning, cost estimation per project.

• Ensure accurate allocations of resources throughout the project, providing leadership to multi-disciplinary teams, composed of various levels of personnel, vendors, and clients to create and deploy successful projects.

• Work with stakeholders to establish and gain consensus on project goals, objectives and deliverables.

• Guide team to deliver plans aligned to overall project objectives.

• Set expectations for periodic and milestone reviews including status reports, project risk identification and other dashboards.

• Provide inputs and support to develop the project management framework, templates, tools and systems to deliver cost, time and quality metrics.

• Drive project to meet schedules, budget, manpower and technical quality targets.

• Conduct regular project reviews to recommend schedule changes, cost or resource adjustments.

• Review complete IT infrastructure architecture, platform and roadmap, including high availability, disaster recovery and security.

• Assess new infrastructure technologies and participate in proof of concept, to assist in defining technology direction, roadmap, framework and policies to meet strategic business initiatives.

• Identify potential threats and gain support for infrastructure architecture and overall technology strategies.

• Ensure infrastructure architecture and designs support overall technology strategy.

• Analyse and validate design with technical personnel / teams to ensure streamlined system implementation.

• Review and analyze infrastructure and network architectural changes and upgrades and provide recommendations.

• Work with key personnel and recommend IT investment strategy to support IT solution designs.

• · The infrastructure scope covers, but not limited to, all aspects of cloud, servers, hypervisors, containers, operating systems, databases, middleware, devops, security, support tools, network, SDN as well as related governance framework.

Requirements/ Qualifications:

• Degree in Computer Engineering / Electrical and Electronic Engineering or equivalent discipline
• At least 7 years’ experience in a similar role
• PMP or PRINCE2 Practitioner Certification
• Experience in managing complex IT infrastructure projects (covering at least 3 domains - Network, Systems related, System migration and contract value of above S$10m before)
• Strong technical knowledge and experience in administering and maintaining infrastructure domain areas such as Operating Systems (e.g., VMware, Red Hat, Windows Server), Networking (e.g., SDN, Cisco), Security (e.g. Cisco, Palo Alto, F5), Automation (e.g., Ansible, Chef, Terraform), etc.
• Possess good knowledge of networks and networking concepts
• Possess good knowledge of ITIL processes
• Certifications in the above areas would be advantageous
• Able to analyse and understand complex technical systems built from many separate software and hardware components, specifically web application architectures
• Possess good knowledge on private, hybrid and public cloud environment and technologies which includes VMware vRealize Cloud automation, AWS, Azure and OpenShift
• Track record of on-time, on-budget and to-specification delivery with the ability to manage end-to-end delivery of solutions.
• Able to prioritise assignments whilst working on multiple concurrent projects
• Good security, audit and compliance knowledge
• Strong passion and desire to learn new technologies
• Possess initiative and able to work independently
• Is meticulous and attentive to details
• A team player with Excellent communication and interpersonal skills, capable of effectively influencing various internal and external stakeholders
• 2 years contract

The Project Manager is responsible in ensuring the project is well planned, on-track, resolves issues across different functions immediately and mitigates any potential risks early to avoid project failure. Leads cross functional teams, works in collaboration and co-ordinates with business users, internal and external teams, and vendors to ensure project is succesfully completed within budget & scope, on time and with quality. He/She provides regular progress update to key stakeholders and management, and escalate issues for resolution in a timely manner. He/She also participates in annual workplanning and manage the estimation of budget for new demands.

He/she possess strong project management and people management skills. He/She is confident to lead the large project or multiple projects, and drives cross functional teams in a structured and methodological manner to meet the business objectives.

Roles & Responsibilities:

Project Management Planning

•Plan and acquire the manpower resources requried for the projects, and manage their allocation and utilisation to meet the project objectives.

•Plan and drive the required procurement activities including seeking the project scope and funding approval from the respective approving authority

•Lead and manage the project team, including users, external teams and vendors, in driving the project to meet its objectives, implement in accordance to the agreed scope, budget, timeline and with quality.

•Guide team to set up the project management framework in accordance to the process and procedures under the Quality Management System

•Develop and maintain the Project Management Plan which includes the project scope, project objectives, assumptions, critical success factors, project governance structure, contract/vendor management, high level project schedule, deliverables, budget, risks, communication plan, issue management etc.

•Perform timely update to stakeholders on project progress, issues, risks, resources and budgets.

•Manage project financial health, including budget utilization and cashflow

Project Scope Mgt & Change Control

•Oversee and manage project team to develop the detailed requirements and deliverables as agreed within the scope of the project

•Guide the project team to set up change control procedure and approval board

•Manage and track issues/ arising from scope creep or missing scope

•Implement a change control procedure on requirements and perform impact assessment to budget, resource & schedule when there is change of scope

•Ensure any change in scope is well documented and impact assessment are approved by the user workgroup/project steering committee/project sponsor prior to implementation

Project Time Management

•Guide the project team to develop the detailed project schedule and ensure adequate skilled resources are assigned

•Develop the detailed project activities and schedule, identify dependency and critical path

•Drive and monitor the project activities, schedule and deadlines to ensure timely delivery

•Manage any slippage in project activities & schedule, manage interdependent activities and adjust schedules to ensure the overall project objectives and deadlines can be met

Project Quality & Test Management

•Guide the project team to develop the Quality Assurance framework for the project, including a overall Test Plan

•Plan and deliver the project in accordance to the processes, procedures and responsibilities under the Quality Management System for Project Management Methodology

•Ensure all the deliverables and testing meet the agreed requirements through the use of a Requirement Traceability Matrix

•Ensure all the deliverables comply with policy stated in the HealthTech Instruction Manual , for examples, the Security and Data Management Policy

•Ensure deliverables are reviewed to minimise rework and prevent system failures, including development of mechanism to prevent problem recurrences

•Implement a comprehensive testing plan and adopt the best practices for testing referencing the Test Competency Framework

•Oversee and manage the end to end testing process, including any testing deliverables from vendors or internal teams, as well as support users in User Acceptance Testing

Project Risk Management

•Guide the project team to implement the risk management process and issue management process.

•Review and guide the project team in timely risk mitigation and issue resolution

•Identify the risk and evaluate the impact of project risk during project planning stage and put in place a mitigation plan

•Ensure mitigation is in place to contain or minimise the risk impact

•Monitor and manage new risks & issues throughout the project implementation life cycle

•Report any new risk, issues and progress of mitigation/action to the user workgroup/project steering committee/project sponsor

•Escalate new risk & issue , where necessary, for project steering committee/project sponsor for attention and resolution

Project Stakeholder Management

•Guide the project team to set up the project governance structure and escalation mechanism

•Identify the stakeholders involved in the projects with clarity of every project members' roles and responsibility

•Implement communication plan to ensure all stakeholders are aligned on project objectives, scope and timeline

•Manage stakeholders' expectation and build a trusted relationship

Requirements/ Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field
• At least 10 years of experience in project management from end to end process which includes RFP till delivery
• Experience in support on RFP specification, pricing, evaluation etc
• Proven experience as a Project Manager in IT infrastructure projects, with a focus on systems and network
• Experience in individual contributor role in current role
• Strong background in technical System engineering / networking background
• PMP or equivalent project manager certification is a plus
• Strong knowledge of IT infrastructure technologies and networking principles
• Proficiency in project management software and tools
• Excellent communication, leadership and team management skills
• Strong analytical and problem-solving abilities
• Ability to manage multiple projects concurrently and work effectively under pressure