Total 2,202 job vacancies by Veterans Health Administration

Duties:

• The Clinical Pharmacy Practitioner (CPP), Primary Care, utilizes expertise in the area of Primary Care to provide medication management to optimize patient care.
• As an advanced practitioner of Primary Care he/she is authorized within the guidelines of a scope of practice to function as a provider of services to patients of the VA TVHS requiring minimal supervision in both the practice area of Primary Care as well as the specialty practice area in which he/she is assigned.
• The Primary Care CPP utilizes specialized expertise in the area of Primary Care aligning with the goals and objectives of medicine and specialty services to optimize patient care and is responsible for oversight of all clinical pharmacy activities and consultations in Primary Care settings for patients in whom they are assigned.
• Principal responsibilities include evidence-based pharmacotherapy management (including identification of patient specific medication issues such as drug interactions, adverse effects, lack of effectiveness, appropriateness, and compliance problems), and provision of drug information service to medicine and specialty services both inpatient/outpatient and to other areas within Clinical Pharmacy Service as requested.
• Attends and participates in team meetings, conferences, and other meetings as required for the purpose of making recommendations and providing consultation in all Pharmacy-related matters to Primary Care for the Pharmacy service line.
• Directly assists other providers in rational medication selection by providing written and/or verbal consultation.
• Is responsible for planning, developing, and maintaining effective clinical pharmacy programs by implementing rational cost-effective drug therapy to improve patient outcomes within medicine and specialty services.
• Provides medication information to medicine and specialty team members as required.
• Provides assistance in development of policies as requested.
• Participates in developing criteria for drug utilization evaluations, data collection, trending reports, another quality assurance activities as required to ensure appropriate and safe drug utilization.
• Assists in initiation of medication use improvement strategies including development of quick order sets, clinical reminders, patient/provider education handouts, and development and implementation of pharmacotherapy protocols.
• Ensures the safety and efficacy of the medication use process in the area assigned by reporting adverse drug effects, medication errors, and other quality issues.
• Performs data analysis to measure performance, trend changes, and implement quality improvement strategies.
• Serves as liaison to pharmacy service for Primary Care services, serving as the local VAMC subject matter expert in Primary Care.
• Reports directly to and requires minimal supervision by the Primary Care/Outpatient Clinical Pharmacy Programs Supervisor.
• The incumbent will ensure that all prescriptions and actions meet proper eligibility criteria on a patient specific basis and the National Formulary and Non-Formulary procedures are followed. This includes adherence to all national, VISN and local criteria or use treatment algorithms.
• Assures compliance with VA and other accrediting bodies in terms of meeting all medication use standards.
• Actively participates in local, state, and national organizations related to the advancement of the pharmaceutical profession.

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION***

Major duties and responsibilities include:

• Purchasing Support- Purchases various equipment, supplies, and services through the use of the government purchase card for micro purchases; reviews and edits purchase requests to ensure the item or service is adequately described based on the requester's need; ensures all information has been provided and the request is consistent with legal requirements; obtains necessary product information, price information and procedures for written or verbal purchase orders.
• Procurement Support- Examines incoming requests for completeness including presence of purchase request number, accounting codes, item description estimated cost, and quantity; ensures all critical information is included in the solicitation package; prepares and issue contract modifications for changes in delivery schedule and sends formal correspondence to a variety of customers such as inventory management specialists; utilizes various web-based applications to identify required sources of supply.
• Administrative Support- Provides clerical support and coordination to approving officials and administrators. Performs a variety of receptionist, timekeeping, record keeping and miscellaneous duties in medical facility; uses departmental software to produce printouts for logistic and medical staff; establishes office files and record systems; utilizes a variety of automated systems to enter, update, revise, sort, and calculate data; monitors purchase requests; process receipts; and monitor active and delinquent invoices; develops reports and spreadsheets, obtains, organizes, files and retrieves reports for briefing and presentation purposes.
• Performs other related duties as assigned.

Medical Support Asisstants provide administrative support to our clinical colleagues in the care of our Nation's Veterans. Our mission is to provide efficient and effective healthcare services by promoting and enabling the delivery of timely, accurate, accessible health care. VA is committed to cultivating a dedicated workforce of highly skilled employees who understand, believe in and take pride in VA's mission. MSAs are essential to the success of this mission and may be assigned to many areas (service lines) of the medical center that have a need.

GS-5: This is the full performance level MSA position. The MSA is responsible for scheduling appointments in accordance with national scheduling guidelines, including interpreting and verifying provider orders. Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and pre-authorization requirements for specific coverage.

Work Schedule: Typically, Monday-Friday 8am-4:30pm 4:30pm however shifts could include, Weekdays & Weekends, All Shifts to include Day, Evening, and Night *Available shifts will be discussed during the interview process.
Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not Available
Virtual: This is not a virtual position.

Major duties and responsibilities include but not limited to:

The incumbent serves as the Assistant Chief of Health Information Management (ACHIM) in a medical facility of high complexity (level 1), with responsibility for the supervision of HIM functions. Incumbent is charged with full responsibility, both technical and administrative, for the daily operation of the HIM department which consists of all functions of medical record activities related to coding, analyzing, transcription, release of information, file room and scanning programs. Is a full assistant to the Chief, HIM. Provides expertise, guidance and direction and has responsibilities relative to providing supervision, administrative support, coordination, and technical assistance in the planning, development, and maintenance of an effective, comprehensive, and integrated HIM Program at this Medical Center. This position assists the Chief of Health Information Management (CHIM) in the planning, directing, policy making, organizing, and controlling the activities of this department and serves as acting CHIM in the absence of the CHIM.

The incumbent shares responsibility with the CHIMS for collecting and processing data for various reports, surveys, and research projects; for preparing reports and recommendations for review and consideration by the Chief, HAS and upper management concerning the immediate needs as well as the long-range goals of the department; for recommending equipment and staffing needs; and for preparing and keeping current procedures and operation manuals.

Responsible for assisting physicians and other health professionals in obtaining health record information to be used in research projects. Advises on what material is available, how it may be obtained and the uses that can be made of the information while protecting the confidentiality of the record. The incumbent aids in a variety of projects and is responsible for screening, abstracting and tallying data from records and computer-generated reports. May serve as a consultant to provide guidance and advise researchers on methods for gathering data. Assists in selected miscellaneous retrospective health record review/data abstraction projects to support medical center Quality Management data collection activities.

Provides technical guidance to the unit supervisors and lead clerks while providing support to each unit in the absence of the section supervisor. Provides expertise in the area of subpoenas, court orders, advance directives, and general release of information, as well as other medico-legal issues.

Work Schedule: Monday to Friday, 8:00 am - 4:30 pm
Telework: Ad-hoc
Virtual: This is not a virtual position.
Functional Statement #: 000000
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and submit your EDRP application within four months of appointment. Program Approval, award amount (up to $200,000) & eligibility period (one to five years) are determined by the VHA Education Loan Repayment Services program office after review of the EDRP application. Former EDRP participants ineligible to apply.

Directs the technical services and programs that support outpatient clinics in surrounding communities. These services provided are direct and have a significant impact in other organizational units' ability to provide patient support. The incumbent's ability to identify and implement methods for improving the efficiency and effectiveness of performing these services and the liaison role the incumbent plays affect the overall operational services to the patients, families, and community.

Plans and coordinates work to be accomplished by sub-areas CT scan, ultrasound, and MRI. Sets and adjust short-term and long-term priorities and prepares schedules for goals on completion of assigned tasks.

Assigns work based on priorities, consideration of difficulty and requirements of assignments, and capabilities of employees.

Evaluates and directs work performance of subordinates. Supervises daily operations of clerical and technical staff.

Decides on training needs and submits training requests on behalf of the employees to the Radiology Manager and Radiology Service Chief for approval. Evaluate technical imaging contractors work to ensure quality and standards compliance.

Oversees work of general radiologic technologists, CT scan technologists, MRI technologists, ultrasound technologists, and technology students. Makes decisions on work problems presented by Radiology Manager and Service Chief.

Provides advice, counsel, or instruction to employees on both clinical and administrative matters.

Follows established Quality Assurance (QA) guidelines and protocols to ensure integrity, availability, authenticity and confidentiality of imaging data transmitted by the various modalities. Monitors Powerscribe voice transcription and PACS system. Monitors incomplete report list throughout the day.

Participates in the preparation of in-service or continuing education programs of the technical and clerical staff.

Demonstrates new techniques on all new equipment installed in the service with strict adherence to the safe operation of the equipment and safety for the patient.

Responsible for the formulation of plans and scheduled work assignments to minimize overtime costs. Analyzes work requirements and staff resources in order to accomplish assignments.

Resolves staff complaints within his/her realm of responsibility. Answers inquiries regarding patients and patient care with the area of responsibility and training.

Serves as the Service Chief/Diagnostic Radiology Manager's liaison with Engineering to ensure existing equipment is maintained at all times.

Sets performance standards for technical staff.

Responsible for orderly flow of patients through the Service.

Maintains administrative records of staff personnel as required.

Assures supplies are available in all imaging modalities.

Assists in data retrieving and compiling of data for the Quality Assurance/Improvement Program.

Responsible for Quality Assurance, including but not limited to: - Match outside films with VA films and submit for dictation. - File and tracking of outside films for comparison. Ensure required information is entered into the mammography database and is in concurrence with the Mammography Quality Standards Act (MQSA).

Work Schedule: 8:00am - 4:30pm
Telework: Ad-hoc
Virtual: This is not a virtual position.
Functional Statement #: 612-00428-O
Relocation/Recruitment Incentives: Not Authorized
EDRP Authorized: Former EDRP participants ineligible to apply for incentive.Contact Susan Bringel at Susan.Bringel@va.gov, the EDRP Coordinator for questions/assistance. Learn more

VAEKHCS is committed to Diversity and Inclusion. Together, we strive to create and maintain a working and learning environment that promotes professional growth and teamwork. We offer an inclusive, equitable, and welcoming environment where we celebrate our individual differences and unite as a team toward a common goal of providing outstanding service to our Nation's Veterans.

Incumbent responsibilities may include, but are not limited to:
Preparing, reviewing, and processing financial documents regarding purchase orders, travel authorizations, temporary receipts, payments, and miscellaneous accounting documents.
Review and necessary action in connection to daily, weekly, monthly, quarterly, and annual accounting reports to ensure timely and accurate completion.
Ensuring accounting elements are correct on funding documents and verify compliance with VHA Financial regulations.
Reviewing and processing incoming daily Finance business.
Reviewing and clearing rejected documents in IFCAP and FMS per VHA prescribed deadline(s).
Completion of assigned reconciliations in accordance with VHA Financial regulation.
Routinely following up on undelivered purchase orders, aged payables, aged credit card orders, and aged VISTA running balance transactions to include submitting corrections and recommended actions.
Correctly documenting and processing journal vouchers, public vouchers, and other transactional Finance data.
Collecting and compiling accounting data in a meaningful reporting format, as needed.
Properly documenting and processing Agent Cashier business such as temporary receipts for cash, check or money order, collecting payment history data, customer service in relation to billing inquiries, debit vouchers, OCTNET scanning and reporting and replenishments in accordance with VHA Financial regulations.
Supporting Accountants, Chief Accountant, AFO and CFO by maintaining various support duties.
Provide assistance with obligating, Beneficial Travel inquiries, Employee Travel accommodations, Agent Cashier coverage, Accounts Payable audit, and Accounts Receivable.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: 8am - 4:30pm, Monday - Friday
Virtual: This is not a virtual position.
Position Description/PD#: Accounting Technician/PD09154-A and PD09155-A
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized

Duties include but not limited to:

• GS-04:
  • Reviews record documentation to abstract all required medical, surgical, ancillary, demographic, social, and administrative data with guidance and instruction from supervisor or senior coder to develop knowledge of the organization and structure of an electronic patient record.
  • Applies knowledge of medical record content, medical terminology, anatomy and physiology, diseases processes, and official coding guidelines to assign codes to the most basic and routine inpatient services.
  • With instruction from a senior coder or supervisor learns to select diagnosis, operation, or procedure codes based on the accepted coding practices, guidelines, conventions and policy.
• GS-05:
  • Maintains current knowledge of regulatory and policy requirements affecting coded information.
  • Assigns codes to documented patient care encounters (inpatient and outpatient); encounters are routine and less complex or for only one specialty or subspecialty.
  • Reviews health record documentation to abstract all required medical, surgical, ancillary, demographic, social, and administrative data. Patient health records may be paper or electronic.
• GS-06:
  • Assists facility staff with basic documentation requirements to reflect the patient care provided; provides support in the areas of regulations and policy, coding requirements, resident supervision, reimbursement, accepted nomenclature, and proper sequencing.
  • Uses skill and knowledge of the organization and structure of the patient health record to capture and justify code assignment.
  • Uses a variety of computer applications in day to day activities and duties, such as Outlook, Excel, Word, and Access; competent in use of the health record applications (VistA and CPRS) as well as the encoder product suite.
• GS-07:
  • Assists facility staff with documentation requirements to completely and accurately reflect the patient care provided; provides technical support in the areas of regulations and policy, coding requirements, resident supervision, reimbursement, workload, accepted nomenclature, and proper sequencing. Insures provider documentation is complete and supports the diagnoses and procedures coded.
  • Utilizes the facility computer system and software applications to correctly code, abstract, record, and transmit data to the national VA database in Austin.
  • Performs a comprehensive review of the patient health record to abstract medical, surgical, ancillary, demographic, social, and administrative data to ensure complete data capture. Patient health records may be paper or electronic. The abstracted data has many purposes, for example, to profile the facility services and patient population, to determine budgetary requirements, to report to accrediting and peer review organizations, to bill insurance companies and other agencies, and to support research programs.
• GS-8:
  • Code all inpatient stays (facility and professional fees), all write-in diagnoses and procedures for outpatient encounters and laboratory, radiology, surgical and outpatient encounters that are billed to insurance companies. Codes information from the medial records of patients to generate a clinical care patient care database for the Medical Center. Assures the maintenance and accuracy of the diagnostic and procedural statistics for the facility as well as optimum appropriate reimbursement from the third party payers, by the timely and accurate coding of diagnoses and procedures utilizing the required classification system.
  • Captures data through the Ambulatory Care Data Capture Superbill Form (both printed and electronic), electronic visit notes, the Quadramed/DSS Complaint Coding Module (CCM) and the Patient Treatment File (PTF) in Vista and in Quadramed/DSS. Converts narrative electronic visit notes to ICD, CPT and HCPCS codes.
  • Manually code from the medical record documentation and enter into the appropriate software packages. Inpatient data is captured by the Coders reading the electronic and paper medical record then converting the narrative to ICD, CPT and HCPCS codes.

Duties include but not limited to:

• Completes both routine and complex assignments involved identifying and troubleshooting issues related to VLAN configuration, IP addressing, sub-netting, HL7, DICOM, Access Control List (ACL) and network security across the medical device network.
• Manages, troubleshoots and maintains complete systems of computerized networks, databases and servers including but not limited to biomedical information systems that store or facilitate patient information.
• Implements and plans for new and emerging technologies including but not limited to diagnostic modalities, network management and storage, and virtual data centers.
• Leads development of disaster recovery procedures for critical systems to be enacted in the event of device failure.
• Completes both routine and complex assignments involved in the installation, maintenance, modification, troubleshooting, repair and calibration of these complex therapeutic, diagnostic and life support medical devices and systems.
• Investigates, remediates and documents recalls and safety alerts within established timeframes.
• Provides training and education as appropriate to medical technology end users and clinical staff.
• Represents Biomedical/Clinical Engineering department on committees and in meetings as delegated by supervisor.

• Maintains efficient combustion levels and ensures compliance with air pollution laws and regulations
• Monitors, adjusts, and controls all phases of the boiler plant operations
• Uses electronic, hydraulic and pneumatic controls and zone charts in conjunction with meters, gauges, and computer-generated data to determine proper boiler operations or changing load requirements
• Starts, operates, adjusts, stops, maintains and performs various operational repairs on multiple fuel boilers, medical waste disposal systems, water and chemical conditioning equipment
• Tests and analyzes feedwater, boiler water and condensate using standard chemical tests;
• Determines and calculates effective dosages of chemical treatment to maintain samples at established levels
• Observes, records and interprets pressure gauge readings, flow chart readings, temperature readings, draft gauges, flow meters and water meters, and annotates data
• Monitors the operation of chillers, air handlers, pumps, cooling towers, computer rooms, refrigeration equipment and alarms to assure proper pressures and temperatures are maintained in the facility
• Maintains inventory of hand tools, power tools, chemical lockers, replacement part lockers, personal protection equipment gear and cleaning supplies
• Receives calls, determines responsibility and dispatches appropriate personnel for service calls;
• Performs other related duties as assigned.

Incumbent performs a wide range of textile care duties in both the clean side and the soiled side of the laundry plant, including the following:

• Soiled side: Removes and transports soiled linen throughout the hospital and designated laundry chute rooms. Operates hydraulic cart dump machine, digital scale, conveyor and pneumatic rail system. Empties linen bags and sorts linen into the proper bins while wearing appropriate Personal Protective Equipment (PPE).
• Clean/Finish side: Folds rough dry linens; pajamas, gowns, bathrobes, blankets, washcloths, mattress pads, etc., stacking in prescribed numbers and proper areas. Incumbent shakes out, straightens and feeds linen into the spreader and flatwork ironer, blanket machine and small piece folder. Operates equipment such as ironer, blanket folder, small piece folder and ATS delivery system. Delivers and restocks clean linen throughout the hospital.
• Prepares linen packs for autoclave in Sterile Processing Section (SPS). Vigilantly inspects surgical linen for stains and imperfections and removes all lint. Assembles and wraps Operating Room (OR) linens according to specifications.

Major Duties include but are not limited to the following:

• Leading the overall delivery of care and services for the growing population of women Veterans, including through program management, strategic planning, advocating for women Veterans, cultural transformation, policy on women Veterans, business planning, staff training, environment of care and capital assets, outreach, partnerships with special populations, contracting review, care in the community, and collaboration with services (including diagnostic, emergent and urgent care, primary care, and specialty care).
• Providing oversight of the Women Veterans Program and working closely with the Women's Health Medical Director to form the foundation of the women's health team at the facility level.
• Serving as Chair of the Women Veterans Health Committee at facility level.
• Providing expertise and guidance specific to women Veterans for facility-wide strategic goals and objectives and executing comprehensive planning for women's health that improves the overall quality of care provided to women Veterans and achieves program goals and outcomes.
• Serving as an advocate for women by working closely with Veteran Experience Office (Patient Advocate Office) to facilitate problem resolution and women Veteran satisfaction.
• Collaborating with facility leadership on culture transformation to create a safe, secure, and respectful environment for women Veterans to receive care.
• Participating in the review of the physical environment; including:
  • Identifying deficiencies and opportunities for improvement and work with facility leadership, facility planner, and other staff to ensure that new construction and renovations are appropriate to meet the needs of women Veterans; and
  • Exercising direct authority to sign off on renovation, construction design and architectural plans.
• Collaborating with facility leadership to ensure local implementation of national policy related to women Veterans and reviewing and providing input on all facility policies as they are created or revised to support the needs of women Veterans.
• Collaborating with fiscal and facility leadership to advocate for resources to support programs to meet the needs of women Veterans.
• Collaborating with the Education Department and/or Designated Learning Officer to identify and address training needs for facility staff specific to women Veterans and promoting national and local educational programs for women's health providers and other staff.
• Collaborating with facility and community stakeholders to develop a comprehensive outreach plan that includes increasing public awareness of services available for women Veterans; networking to enhance community engagement with non-VA stakeholders; and increasing market penetration.
• Partnering with special population coordinators and program managers to ensure the needs of women Veterans are addressed across the health care system.
• Collaborating with facility leadership and local contracting staff to review applicable facility contracts related to women's health, including for all CBOCs, health network providers, diagnostics services, as they are created or revised to ensure they meet the requirements that are consistent with national women's health policy.
• Collaborating with facility leadership and internal and external partners to ensure that timely access to necessary care in the community is provided
• Collaborating with facility leadership to ensure that high quality and gender specific diagnostic services for women are available in a timely manner at all points of care and ensuring processes are in place for timely patient notification and coordination of care as indicated.
• Collaborating with various services to ensure the needs of women Veterans are met in a comprehensive manner consistent with national policies, including with:
  • Emergency care and other leadership to ensure that emergent and urgent care needs of women Veterans are met in a comprehensive manner consistent with national policies;
  • Primary care leadership and women's health primary care providers to provide programmatic consultation; and
  • Surgery service, mental health services, and other specialty care services.

Work Schedule: Monday - Friday; 8:00 am to 4:30 pm. Occasional evening and weekend tours may be required to support the mission and outreach efforts.
Telework: Ad-hoc
Virtual: This is not a virtual position.
Functional Statement #: 000000
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
PCS Appraised Value Offer (AVO): Not Authorized

This position is assigned to the office of the Chief Nurse Executive (CNE) at the Washington DC Veterans Affairs Medical Center (DC VAMC). The incumbent supports the Nursing Education & Research service in accomplishing the mission and goals of the medical center and nursing service. The incumbent provides program support functions of Nursing Education & Research under the direction of the service chief nurse and must have sufficient knowledge of the service to effectively support the management of the administrative requirements of Nursing Education & Research. The incumbent coordinates activities with other members of the nursing service support staff. These activities include but not limited to special activities, visitations, special programs, scheduling, organizing meetings/conferences, fiscal processes including budget and contracting, business functions, coordinating academic affiliations, trainee appointments, coordinating onboarding activities, timekeeping, supply management, education tracking/administrative functions, communications throughout the medical center, program analysis, and reports.

Work Schedule: Monday - Friday 8:00am to 4:30 pm
Telework: Not Authorized
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant/PD25001A
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

The position is responsible for delivering High Reliability/Performance Improvement techniques to a broad array of program and services throughout the Medical Center, including Clinical Team Training (CTT), Lean, Coaching, Project Management, and Training. Duties include but are not limited to the following:

• Program management/administration ensuring programs/initiatives align directly with the journey to high reliability.
• HRO Baseline Training, Clinical Team Training facilitator. Facilitates, coaches and trains staff at all levels of the organization on high reliability principles/concepts.
• Serves as the subject matter expert on the HRO mission and objectives.
• Acts as the project lead for healthcare and operational HRO improvement projects impacting patient care delivery systems and functions throughout the medical center.
• Conducts studies and special projects to implement health care delivery programs and improve the efficiency and reliability throughout the organization.
• Participates in and facilitates transformative quality, safety, effectiveness, and efficiency improvement efforts.
• Responsible for the oversight of the use and management of data for the HCS, including collection, reporting and analysis in support of its high reliability journey.
• Identification of information needs required to manage the critical aspects of clinical operations, design and develop informatics and analytic studies and reports, and to implement data collection processes and systems to meet the ongoing needs of the organization.
• Develops technical guidance and standards for use within the program office for processes where no established criteria exist and where improvement is needed.
• Prepares and delivers written and verbal review of findings and recommendations to HCS, VISN, and VHACO leadership to determine applicable requirements and feasible problem resolution.
• Provides leadership, direction and control of the implementation of HRO activities across the HCS, including developing appropriate controls to assure standardization in use of evidence-based processes and guidance.
• Provides detailed reports to senior leadership on the schedule, measures, and key change management components.

Major duties include, but are not limited to, the following:

• Preparing the clinical environment, which may include preparing medical and telecommunications equipment to be used for clinical examination and treatment.
• Serving as a telepresenter within scope of practice during clinical video telehealth (CVT) and VA Video Connect (VVC) encounters including tasks such as establishing and maintaining video conferencing connections, making introductions between patient site and provider site, following instructions of a clinician to facilitate an effective clinical encounter.
• Serving as an imager and clinical data manager for store and forward telehealth (SFT) clinical encounters including tasks such as capturing images, collecting data and transmitting them electronically for clinical review in accordance with VHA national guidelines.
• Taking measures to ensure patient care is delivered safely by following appropriate procedures for inventory management, cleaning of clinical equipment and the care environment while following all patient safety guidelines, protocols, and procedures.
• Completing standardized clinical questionnaires and templates within scope of training and applicable guidelines.
• Ensuring that patient privacy is protected by complying with all information security and patient privacy regulations.
• Receiving and scheduling requests for simple and complex intra-facility, and interfacility telehealth appointments using an electronic resource-based scheduling system.
• Screening patients for Telehealth modality and referring patients that do not meet established criteria to appropriate care.
• Monitoring and maintaining schedules of rooms, patients, technologies, clinical providers and presenters as needed to ensure efficient telehealth operations.
• Providing patient education via approved materials.
• Supporting the Veteran in completing patient satisfaction surveys.
• Communicating effectively with clinical and administrative staff at the assigned local site and those located at remote sites of care.
• Configuring, installing, troubleshooting, cleaning, and performing minor routine maintenance of assigned telehealth technology.
• Ensuring assigned telehealth technologies are managed appropriately to include inventory, secure, ready for use, and accounted for by preparing and tracking maintenance work orders, information systems, inventory records, and communicating with the National Telehealth Technology Help Desk to facilitate troubleshooting, repair, and coordination of replacement equipment as necessary.
• Providing established education and training to Veterans, staff and providers on the use of telehealth technologies and serving as a point of contact to answer questions and address concerns related to these technologies.
• Maintaining knowledge of and skill in applying an extensive body of rules, procedures, and operations in telehealth-related technologies and a variety of computer hardware and software used for telecommunications, data entry and retrieval, record maintenance, document and report generation.
• Maintaining regular contact with other staff members and the Facility Telehealth Coordinator to work out process issues, equipment needs, problems, data collection and any other logistical issues.
• Arranging and completing test video calls with Veterans to prepare the Veterans for clinical encounters using telehealth technologies.
• Ensuring information and resources are maintained for local and remote telehealth providers so they can effectively execute contingency and emergency plans.

Major duties include, but are not limited to, the following:

• Preparing the clinical environment, which may include preparing medical and telecommunications equipment to be used for clinical examination and treatment.
• Serving as a telepresenter within scope of practice during clinical video telehealth (CVT) and VA Video Connect (VVC) encounters including tasks such as establishing and maintaining video conferencing connections, making introductions between patient site and provider site, following instructions of a clinician to facilitate an effective clinical encounter.
• Serving as an imager and clinical data manager for store and forward telehealth (SFT) clinical encounters including tasks such as capturing images, collecting data and transmitting them electronically for clinical review in accordance with VHA national guidelines.
• Taking measures to ensure patient care is delivered safely by following appropriate procedures for inventory management, cleaning of clinical equipment and the care environment while following all patient safety guidelines, protocols, and procedures.
• Completing standardized clinical questionnaires and templates within scope of training and applicable guidelines.
• Ensuring that patient privacy is protected by complying with all information security and patient privacy regulations.
• Receiving and scheduling requests for simple and complex intra-facility, and interfacility telehealth appointments using an electronic resource-based scheduling system.
• Screening patients for Telehealth modality and referring patients that do not meet established criteria to appropriate care.
• Monitoring and maintaining schedules of rooms, patients, technologies, clinical providers and presenters as needed to ensure efficient telehealth operations.
• Providing patient education via approved materials.
• Supporting the Veteran in completing patient satisfaction surveys.
• Communicating effectively with clinical and administrative staff at the assigned local site and those located at remote sites of care.
• Configuring, installing, troubleshooting, cleaning, and performing minor routine maintenance of assigned telehealth technology.
• Ensuring assigned telehealth technologies are managed appropriately to include inventory, secure, ready for use, and accounted for by preparing and tracking maintenance work orders, information systems, inventory records, and communicating with the National Telehealth Technology Help Desk to facilitate troubleshooting, repair, and coordination of replacement equipment as necessary.
• Providing established education and training to Veterans, staff and providers on the use of telehealth technologies and serving as a point of contact to answer questions and address concerns related to these technologies.
• Maintaining knowledge of and skill in applying an extensive body of rules, procedures, and operations in telehealth-related technologies and a variety of computer hardware and software used for telecommunications, data entry and retrieval, record maintenance, document and report generation.
• Maintaining regular contact with other staff members and the Facility Telehealth Coordinator to work out process issues, equipment needs, problems, data collection and any other logistical issues.
• Arranging and completing test video calls with Veterans to prepare the Veterans for clinical encounters using telehealth technologies.
• Ensuring information and resources are maintained for local and remote telehealth providers so they can effectively execute contingency and emergency plans.