Total 474 job vacancies by Visa

Visa is seeking an experienced Analyst that will work with our internal teams to assess and manage key technology risks.  In this role, the candidate will be responsible for the oversight and execution of a process designed to capture risks, ensure the correct stakeholders evaluate the risk, and then present the risks to decision-makers.  The candidate will be responsible for aligning the risk management activities with the overall enterprise risk framework.  The role will collaborate with other risk management functions and programs, such as Cybersecurity and IT Disaster Recovery, to drive the efficient assessment of risk, and ensure appropriate and rapid escalation of those risks as necessary. The candidate must have a deep understanding of technology risks and controls, particularly data security and availability risks.  In addition, the candidate will enhance ways of communicating risks to senior and executive leadership. The candidate will collaborate with other team members involved in the overall process and will help to ensure that risks are processed and evaluated timely.   

RESPONSIBILITIES

• Perform technology risk assessments, primarily focused on Europe based infrastructure/applications and Acquired Entities
• Perform basic training of GenAI models for the purpose of facilitating automation
• Provide the first level of review of exceptions to ensure sufficient information is included in requests
• Identify and communicate risks through the governance process
• Attend and provide information on risk assessment at governance and leadership meetings
• Develop and/or support delivery of risk reporting to management, governance committees.  Coordinate and develop responses to regulatory inquiries/requests. 
• Support the execution of Second Line of Defense activities and reporting to meet requirements defined in the Intra-Group Arrangement between Visa Europe Limited and Visa Technology Organization
• Collaborate with other teams involved in the process (e.g. Cybersecurity, Operations & Infrastructure, Corporate IT, etc.)

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Visa is seeking an experienced Manager that will work with our internal teams to assess and manage key technology risks.  In this role, the candidate will be responsible for the oversight and execution of a process designed to capture risks, ensure the correct stakeholders evaluate the risk, and then present the risks to decision-makers.  The candidate will be responsible for aligning the risk management activities with the overall enterprise risk framework.  The role will collaborate with other risk management functions and programs, such as Cybersecurity and IT Disaster Recovery, to drive the efficient assessment of risk, and ensure appropriate and rapid escalation of those risks as necessary. The candidate must have a deep understanding of technology risks and controls, particularly data security and availability risks.  In addition, the candidate will enhance ways of communicating risks to senior and executive leadership. The candidate will collaborate with other team members involved in the overall process and will help to ensure that risks are processed and evaluated timely.   

RESPONSIBILITIES

• Perform technology risk assessments, primarily focused on Europe based infrastructure/applications and Acquired Entities
• Perform basic training of GenAI models for the purpose of facilitating automation
• Provide the first level of review of exceptions to ensure sufficient information is included in requests
• Identify and communicate risks through the governance process
• Attend and provide information on risk assessment at governance and leadership meetings
• Develop and/or support delivery of risk reporting to management, governance committees.  Coordinate and develop responses to regulatory inquiries/requests. 
• Support the execution of Second Line of Defense activities and reporting to meet requirements defined in the Intra-Group Arrangement between Visa Europe Limited and Visa Technology Organization
• Collaborate with other teams involved in the process (e.g. Cybersecurity, Operations & Infrastructure, Corporate IT, etc.)

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

We have an exciting opportunity for a Senior Software Engineer (iOS) to work closely with one of our banking clients to deliver next-generation experiences for their Visa cardholders.  

You will work in a customer-centric agile delivery squad, working with a range of business and technical stakeholders to deliver value for our client’s customers.  

You will use your mobile development expertise to deliver modern mobile banking experiences to over 1 million users.  

Team Summary 

Visa Managed Services (VMS) is the delivery arm of the Visa Consulting and Analytics (VCA) team. Our teams are embedded virtually with clients; working on long term-engagements delivering value through implementation and execution services. 

You will use your technical delivery experience to help our client build the right thing the right way, promote effective ways of working, proactively manage risks and ensure quality and timely delivery of initiatives. 

What a Senior Software Engineer does at Visa: 

The Senior Software Engineer contributes to the success of the team by: 

• Working along the full lifecycle of iOS development from design to deployment and maintenance. 
• Participating as a member of the client’s iOS development practice – ensuring features adhere to agreed standards and contributing reusable components where appropriate.  
• Collaborating with design colleagues, business and technical stakeholders to deliver high-quality solutions that meet client and end-user needs. 
• Developing software that conforms to Visa and our client’s high standards of usability, security and compliance.  
• Work in a build it and run it environment where teams build, deploy, monitor and support the microservices that they own. 
• Identifying opportunities for product innovation and improvements to best practices, standards, and processes. 
• Communicating status, issues, and risks effectively and in a timely manner. 
• Supporting test engineers and operational teams in troubleshooting, defect research, issue root cause analysis, etc. 

Technology Stack 

• Swift 5 & 6 
• Swift Concurrency with strict checking enabled 
• SwiftUI 
• Swift Package Manager 
• UIKit 
• MVVM Architecture 
• XCTest and XCUITest 
• REST APIs 
• Fastlane 
• Jenkins 
• Bitbucket 

Role Overview:

The Workstation Vulnerability Remediation Manager oversees daily operational support for the primary remediation team. This role prioritizes incoming work, leads a team of System Engineers, ensures the successful rollout of security patches, achieves 100% compliance, and drives the implementation of roadmap items through automation. Responsibilities include managing updates for Windows and Mac OS, software packages, and security patches.

Essential Functions:

• Possess extensive hands-on experience with endpoint vulnerability remediation, demonstrating expertise in assessing vulnerabilities and identifying weaknesses across multiple operating systems and applications.
• Expertly communicate at executive leadership levels, adeptly translating technical gaps into comprehensible business risks.
• Deliver reports on gaps in a meaningful way that addresses business risks and provide actionable technical solutions to operations teams for effective remediation.
• Define and spearhead the implementation of roadmaps for significant process improvements in patching, reporting, and overall patch deployment methodologies.
• Proactively identify gaps and drive continuous improvements through advanced automation and generative AI efforts.
• Lead and manage a diverse team of highly skilled systems engineers; focus on attracting, nurturing, and retaining talent while fostering a culture of accountability, quality, innovation, and inclusivity.
• Excel in environments that demand a high degree of cross-functional collaboration to address and solve complex challenges.
• Oversee, triage, and drive the resolution of operations escalations, with a predictive approach to reduce future escalations.
• Emphasize innovation and collaboration with global operations partners to minimize redundant work and enhance overall efficiency.
• Maintain up-to-date knowledge of industry best practices and emerging technologies, including automation and generative AI, to ensure the team stays ahead in vulnerability management.
• Foster a culture of continuous learning and improvement, encouraging team members to pursue professional development opportunities.
• Develop and implement comprehensive training programs to ensure the team is well-versed in the latest security protocols, automation techniques, and AI advancements.
• Build and maintain strong relationships with key stakeholders to align vulnerability remediation efforts with broader organizational goals.
• Lead strategic initiatives aimed at enhancing the organization's overall security posture and resilience against cyber threats through innovative use of automation and generative AI.

Visa’s Corporate IT organization is made up of several teams that all work towards the same goal: To build, operate, and maintain the IT systems and infrastructure necessary to enable a highly connected and collaborative workforce that helps power Visa’s business. With our mission in mind, we work to ensure the world is connected through the most advanced and innovative digital payment network that enables individuals, businesses, and economies to thrive.

We prioritize delightful user experiences. We do not take orders, rather, we build deep partnerships with our business partners and champion proactive new ways technology can advance our business into the future.

The CIT Project Management Office (PMO) is seeking a Project Manager to deliver technology solutions using traditional and iterative software development methodologies in a matrixed environment. Key responsibilities include:

· Work with business and technology subject matter experts to assess requirements, define scope, create estimates, and produce Project Charters and other documentation needed for funding approvals

· Set clear expectations with business partners to provide transparency into project initiation activities, and manage day-to-day interaction during project execution and delivery

· Perform project planning and scheduling, manage tasks and coordinate project resources to meet objectives and timelines

· Proactively identify, manage and mitigate project risks and find ways to accomplish project goals in the context of dynamic business/technical environments

· Provide high quality customer service and communicate project status (timelines, progress, and challenges) to technology and business stakeholders regularly

· Achieve project goals by engaging effectively with stakeholders, including enterprise architects and strategists, technical subject matter experts, business partners, Visa senior management, technology vendors, and financial institutions and strategic partners, as needed.

· Manage project budgets effectively by ensuring forecasts and actual charges are in line with approved bids and project costs are effectively controlled

· Ensure that all projects are in compliance with Visa's Project Management Methodology and Key Controls

· Keep project status updated in project management tools and maintain meticulous records (e.g., project financials, schedule, issues, risks, change control decisions)

· Provide support to PMO management for integrated planning activities, project portfolio reporting and coordination

· Lead boldly and utilize hard and soft skills to influence participants of all levels towards the common goal

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Make a Difference. Join Visa’s newly formed, cutting-edge Risk Operations Center (ROC). The ROC is a critical priority of executive leadership and focuses on the fast identification and mitigation of high impact fraud attempts in the global payment ecosystem. This team will operate 24/7 working 12-hour shifts. The schedule will be biweekly.

The Risk Operations Analyst is a high visibility and demanding role, responsible for the detection and disruption of fraud events identified by the Risk Operations Center- a key component of Global Risk's Payment Fraud Disruption organization. This position is responsible for identification and mitigation of any payments-based attack affecting Visa’s clients or brand. Payment Fraud Disruption is a fast-paced team of technology experts who identify, investigate, disrupt, and prevent attacks targeting the global payment ecosystem. This position will be responsible for all aspects of monitoring, alert development, incident review, escalation, and documentation of alerts. 

Note: This position requires shift work.

Primary responsibilities:

• Excellent written, oral and presentation skills and an ability to synthesize information and make clear, concise recommendations on course of action
• Perform analytics of complex data models to evaluate legitimacy of transactional logs
• Detail oriented problem solver - monitor and respond to a wide variety of proprietary Visa solutions used to identify potential fraud and risk-based activity that may impact Visa and our clients
• Ensure incidents are escalated to the proper support teams for validation and mitigation based on the identification of possible threats
• Coordinate incident handling with regional Risk groups and take decisive action on events, alerts etc.
• Accurately assess impact of critical/major incidents
• Identify compromised merchants through varying forms of cyber intelligence and
• Server as a first responder for all of Visa fraud alerting platforms
• Capture key metrics for the Risk Operations Center to ensure goals related to these metrics are met.
• Create detailed reports on internal incident response measures of success
• Collaborate with the Visa teams and clients during fraud events to provide real time status and decision making
• Self-driven individual who can multitask and complete varying risk projects

Secondary Responsibilities:

• Collaborate with Payment Systems Intelligence to recognize and implement measures to identify and disrupt current fraud and cybercrime threats to the payments ecosystem and communicate them to relevant stakeholders
• Provide technical analysis support to the Global Risk organization to protect the payment ecosystem
• Identify opportunities for process improvements, system enhancements, and procedural changes

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

We are seeking a highly skilled and analytical IT Change Manager to join our team. The ideal candidate will be responsible for transforming data into actionable insights, supporting data-driven decision-making processes, and contributing to the overall success of the End User Support operations. 

 Essential Functions:

• Proactively facilitate the overall analytic delivery strategy for the organization.  
• Work closely with stakeholders to understand their goals and determine how data can be used to achieve those goals.
• Design, manage and maintain business intelligence solutions using data visualization tools.
• Perform detailed analysis to identify trends, patterns, and insights within the data.
• Develop and implement databases, data collection systems, data analytics, and other strategies that optimize statistical efficiency and quality.
• Interpret data and analyze results using statistical techniques.
• Filter and clean data, and review reports, printouts, and performance indicators to locate and correct code problems.
• Collaborate with teams to integrate systems and data for better data analysis.
• Present data insights and recommendations to stakeholders in a clear and compelling manner.
• Analyze complex data sets to identify trends, patterns, and insights that drive business decisions.
• Collaborate with cross-functional teams to understand business requirements and translate them into data solutions.
• Stay up-to-date with industry trends and best practices in business intelligence and data analytics.
• Deploy frameworks, approaches, solutions and recommendations that effectively and efficiently address the most impactful opportunities and challenges
• Get to an understanding of root problems, define analytical objectives, and formalize data requirements for various types of analyses.  
• Combine and analyze disparate data sources and independently perform analysis to render robust, thoughtful results.  
• Compare client performance against industry best practices with a shrewd eye toward identifying performance and/or profitability improvement opportunity.  

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Team Summary

The Visa Consulting and Analytics (VCA) team is looking for a high-performance individual to join its Managed Services (VMS) practice and play a key role in developing and delivering high impact learning and development projects in Asia Pacific region. The potential candidate will proactively engage with Visa Account Executives and their Clients, by coordinating training engagements that help upskill and equip client’s staff with the skills necessary for supporting business growth.

What a Training Support Manager does at Visa:

As a training support manager, you will be expected to:

• Communicate with Visa managers/internal stakeholders to identify training needs and mapping out development plans for teams and individuals
• Map out training plans and schedules, help Visa managers/internal stakeholders design the right training programs (outsourced or in-house) based on client’s requirements
• Market available training opportunities and providing necessary information to Account Executives and their clients
• Assist in coordinating with travel & logistic third-party providers for Training initiatives, and liaise Visa internal stakeholders to ensure smooth end-to-end execution
• Collaborate with Visa Account Executives and Consulting Leads in markets to optimize delivery of training initiatives
• Provide administrative support for travel-related training initiatives
• Assist in operational tasks involving travel-related and training initiatives
• Assist in developing and tracking an impact measurement for the training provided to clients
• Maintain up-to-date records and documentation

Why this is important to Visa

VCA Managed Service (VMS) is scaling rapidly across the AP region providing clients a full cycle solution for the implementation of enterprise programs and portfolio strategies.  Managed Services acts as a true extension of Visa Clients’ team bringing together expertise, capabilities, resources, and scale to enhance performance and increase profitability.  Managed Services engagements cover a wide variety of client strategic imperatives, from driving profitable lifecycle programs, to implementation of new capabilities or Visa products, to building new digital customer journeys.  VMS not only drives significant partnership value and strengthens Visa’s relationships with our clients, but it also enables rapid implementation of key priorities, which drive incremental revenue back to both the client as well as Visa.

Projects you will be a part of:

• Assist in establishing standards and governance to learning and development initiatives as part of VMS offerings
• Assist in deployment of multi-country training engagements for VMS clients

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce.   We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people.   While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.     
 
The Opportunity: 
As a Senior Manager, you will be part of Risk and Identity Solutions team and will provide hands-on technical leadership to the team to build our applications in an agile development environment by hiring and building a world-class team of engineers, defining, executing and delivering functional and non-functional features at scale quickly and promoting a culture of cross-functional collaboration and engineering excellence.  This position is based in Bangalore and will report to the Director of Software Engineering.
 
The Work itself: 
•    Provide hands on technical leadership and oversight to a team of software engineers (Full time employees and contractors)
•    Be part of the development team with hands on coding skills and excellent collaboration skills.
•    Deliver the product with moderately complex technical interdependencies with cross geographical teams.
•    Actively participate in Solution design, architecture and development of key initiatives. Ensure developed solutions adhere to established architectural best patterns and target state. 
•    Foster the culture of Engineering Excellence (quality, security, performance, scalability, availability, resilience etc.), CI/CD, Automation and Shift-Left.
•    Hire, retain and grow a high-performing team of software engineers.
•    Invest in the career development of direct reports.
•    Create an engineering culture of creativity and innovation.
•    Provide technical leadership to development team by participating in design, performing design reviews and code reviews.
•    Provide technical leadership for quality assurance and test engineering activities – manual and automation
•    Lead scrum ceremonies and program management activities. Play a crucial role in interfacing with business stakeholders to define solutions and requirements, prioritize, and drive execution using agile methodologies.
 
Essential Functions:
•    Works with product owners to gather and refine requirements for one product, adding and taking into account existing tools and solutions across departments.
•    Develops and designs moderately advanced architect solutions that are robust and scalable, considering integrations with other solutions across the internal technical ecosystem.
•    Provides domain expertise on the development of user documentation of solutions and implements standard processes in user documentation.
•    Plays a significant role in the development and delivery of new features within a product from end-to-end.
 
The Skills You Bring:
•    Energy and Experience: A growth mindset that is curious and passionate about technologies and enjoys challenging projects on a global scale
•    Challenge the Status Quo: Comfort in pushing the boundaries, ‘hacking’ beyond traditional solutions
•    Language Expertise: Expertise in one or more general development languages (e.g., Java)
•    Builder: Experience building / developing Data pipeline solutions and data applications with quality and scalability. 
•    Learner: Constant drive to learn new technologies in data space and expertise in Hadoop, Spark Kafka, Java and Spark.
•    Partnership: Experience collaborating with Product, Test, Dev-ops, and Agile/Scrum teams

**We do not expect that any single candidate would fulfill all of these characteristics. For instance, we have exciting team members who are really focused on building scalable systems but didn’t work with payments technology or web applications before joining Visa.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Strong analytical skills, with the ability to conduct large scale data analysis through all stages: understand business goal and strategy, formulate analytic approach, perform data extraction and exploration, and translate results into actionable items
• Expertise in AI techniques (Machine learning, natural language processing, deep learning), including exposure to Generative AI technologies and their applications. Experience with Python libraries such as pandas, numpy, matplot and Scikit
• Deployment of high-performance scalable AI/machine learning (ML) algorithms for building transaction monitoring and risk scoring solutions to improve the quality of alerts and investigation process
• Conduct periodic tuning of machine learning models using large-scale datasets to optimize models for performance, efficiency, and robustness
• Design and conduct experiments to evaluate the model performance using appropriate metrics and statistical analysis to measure and interpret results
• Supervise and work with the Model Risk Management team as an independent contributor to support model validations across multiple business entities. Ensure the accuracy, reliability, and compliance of models by overseeing and conducting thorough validations

• Collaborate with internal stakeholders across business units and regulated entities to enhance alignment in implementing MRM policy/standards and promote MRM best practices
• Prepare technical documentation, including model architecture, implementation details and model methodology. Review model reports and communicate findings, insights, and recommendations to both technology and business stakeholders

Job Description

The Cardholder Application Development team develops and supports Visa's Contact Center and Client Support applications, which are used by our business partners to service our Visa clients worldwide on a 24 by 7 basis. The Senior Software Engineer position within the team is an individual contributor role based in our Bangalore, India office. The successful candidate is expected to be a .NET and React subject matter expert within the Cardholder Applications Development team. The selected candidate will be fully responsible for both service delivery and operational excellence of services built on .NET technologies.

Responsibilities

• Responsible for agile end-to-end development process within the construct of DevOps practices and methodology:

  • Support agile ceremonies: sprint planning, daily stand ups, sprint review and sprint retrospective.

  • Provide technical insights to support release planning, including user stories breakdown, tasks assignment, and backlog grooming, through elicitation and clarifications of user stories and requirements with business stakeholders and communication of IT dependencies.

  • Adapt to best practices and lessons learned from sprint execution to maximize team velocity.

  • Design and develop enhancements or new services that are:

    • Scalable, resilient, secured and decoupled

    • Able to detect and alert when functional or non-functional production errors occur

    • Able to gather and persist behavioral and performance metrics and

    • Deliver optimal customer experience.

  • Perform quality assurance testing inclusive of unit, systems, integration and regression testing, and support the development of automated test scripts to be used to automate regression testing.

  • Support users during their user acceptance verification.

  • Deploy tested enhancements or new services to certification and production environments with rollback strategies defined.

  • Provide level 2 and 3 support to resolve incidents according to committed service level agreement.

  • Provide strong communication to keep project team and stakeholders up to date.

• Design and improve internal development methodologies utilizing .NET and supporting technologies

• Identify and utilize best practices in the industry to maximize efficient and elegant solutions

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce.   We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people.   While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.     

The Opportunity: 

As a Senior Manager, you will be part of Risk and Identity Solutions team and will provide hands-on leadership to the team to build our applications in an agile development environment by hiring and building a world-class team of engineers, defining, executing and delivering functional and non-functional features at scale quickly and promoting a culture of cross-functional collaboration and engineering excellence.  This position is based in Bangalore and will report to the Director of Software Engineering.

The Work itself: 

• Provide technical leadership and oversight to a team of software engineers (Full time employees and contractors)
• Deliver the product with moderately complex technical interdependencies with cross geographical teams.
• Actively participate in Solution design, architecture and development of key initiatives. Ensure developed solutions adhere to established architectural best patterns and target state. 
• Foster the culture of Engineering Excellence (quality, security, performance, scalability, availability, resilience etc.) , CI/CD, Automation and Shift-Left.
• Hire, retain and grow a high-performing team of software engineers.
• Invest in the career development of direct reports.
• Create an engineering culture of creativity and innovation.
• Provide technical leadership to development team by participating in design, performing design reviews and code reviews.
• Provide technical leadership for quality assurance and test engineering activities – manual and automation
• Lead scrum ceremonies and program management activities. Play a crucial role in interfacing with business stakeholders to define solutions and requirements, prioritize, and drive execution using agile methodologies.

Essential Functions:

• Works with product owners to gather and refine requirements for one product, adding and taking into account existing tools and solutions across departments.
• Develops and designs moderately advanced architect solutions that are robust and scalable, considering integrations with other solutions across the internal technical ecosystem.
• Provides domain expertise on the development of user documentation of solutions and implements standard processes in user documentation.
• Plays a significant role in the development and delivery of new features within a product from end-to-end.

The Skills You Bring:

• Energy and Experience: A growth mindset that is curious and passionate about technologies and enjoys challenging projects on a global scale
• Challenge the Status Quo: Comfort in pushing the boundaries, ‘hacking’ beyond traditional solutions
• Language Expertise: Expertise in one or more general development languages (e.g., Java)
• Builder: Experience building and deploying modern services and web applications with quality and scalability
• Learner: Constant drive to learn new technologies such as Angular, React, Kubernetes, Docker, etc.
• Partnership: Experience collaborating with Product, Test, Dev-ops, and Agile/Scrum teams

**We do not expect that any single candidate would fulfill all of these characteristics. For instance, we have exciting team members who are really focused on building scalable systems but didn’t work with payments technology or web applications before joining Visa.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Monitoring (eyes on glass), ticketing and office communications. As a member of the VOCC (Visa Operations Command Center) you will be on the front line of application and environment support.

Members are directly responsible for error mitigation and escalation to advanced support teams in a 24x7 environment.

• Quickly and accurately assess the impact of a major system or application outage and communicate the impact to management.  

• Use verbal and written communication skills to ensure that all activities and bridge calls are well coordinated, and incidents are accurately documented.

• Bridge the gap between technical staff and management during an incident.

• Act with a sense of urgency to drive incidents to resolution and provide analysis. Identify follow up items and areas for improvement and propose solutions.

• Own projects within the team and drive them to resolutions

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Analyst, Data Maintenance has the responsibility of support the global supplier on boarding process at Visa, conducting various due diligence processes and risk controls.  The role is focused on the management of supplier and employee master data, on-boarding and update controls and data accuracy of all supplier and employee payment master records.

This position is responsible for coordinating and processing data creation and change requests, ensuring that all active supplier records have undergone appropriate controls, and the supplier employee data recorded in the core payment systems is accurate.

The role requires the ability to work in a complex and diverse, international, and multi currency environment.  Key tasks include

• Manage incoming requests to set up, monitor and maintain supplier and employee master file information in Oracle and Ariba platforms
• Act on and follow up the open requests Ask Now tickets in a timely manner, to ensure queries are completed within agreed timeframe SLA
• Act as primary contact for business queries, provide guidance and support regarding process steps
• Working with Procurement and Risk functions to align process requirements
• Co-ordinate the on-boarding of new suppliers, including
  • check and validate data, complete due diligence
  • data entry supplier set-up in core systems
  • recording of entry and exit from specialist due diligence
  • controls to ensure compliant bank a c set-up
• Provide ongoing reporting to determine in-flight status of on-boarding or data change activity
• Provide periodic reporting to demonstrate performance of function
• Monitor and report on new and in-flight work ticket status

Complete and maintain data maintenance process documentation

The Anomaly Detections Platforms (ADP) is a global team tasked with the role of developing data driven fraud detection solutions to identify abnormal transaction trends and work closely with Risk Operations Center (ROC) to support in fraud mitigation.

This position will support the Anomaly Detection Platforms team drive several of Visa’s most important and high-visibility fraud deterrence projects within Global Risk’s Payment Fraud Disruption (PFD) team. This fast-paced team of technology experts identifies and supports mitigating attacks targeting the global payment ecosystem. Key measures of success for this position include the ability to develop and automate key attack intelligence capabilities that optimize detection of fraudulent anomalies. The primary responsibilities for this role will include:

• Build and experiment with modeling and scoring algorithms. This includes development of custom algorithms as well as use of packaged tools based on machine learning, data mining and statistical techniques.
• Develop predictive and prescriptive solutions, leveraging AI/ML and SPC, that monitor and detect various fraud schemes and abnormal transaction activity.
• Lead global team of analytical professionals to write the next chapter of Visa’s fraud detection capabilities. 
• Be an expert at getting to the root of a problem, defining business objectives and formalizing data requirements – especially in a fast paced, fluid environment.
• Develop real-time and batch processed customized monitoring solutions to enable clients take proactive action to fraud threats.
• Analyze complex financial data to uncover patterns, anomalies, and insights that support risk assessment and fraud identification.
• Collaborate with Technology partners to enhance fraud detection capabilities for improved insights and pattern detection.
• Mentor and train other team members on key solutions
• Ability to work on multiple projects and initiatives with different/competing timelines and demands.
• Be an out-of-the-box thinker who is passionate about brainstorming innovative ways to use our unique data to answer business problems.
• Provide guidance in modern analytic techniques and business applications to unlock the value of Visa’s unique data set, in keeping with market trends, client needs and emerging techniques.

SECONDARY RESPONSIBILITIES:

• Collaborate with Payment Systems Intelligence and Risk Operations Center (ROC) teams to recognize and implement measures to identify and disrupt new fraud and cybercrime threats to the clients enrolled in the Fraud Services program.
• Provide intelligence and technical analysis support to the Global Risk organization to further protect the payment ecosystem.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.