Total 11 Junior Executive administrative clerical job vacancies in St Helens, WA9 3DA

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post. For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post. As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare is working in partnership with The Princes Trust to support people getting into work, as part of this partnership, we are offering an employability service to support individuals between 16-30 years old with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support please do contact dhc.wideningparticipation@nhs.net

Administrative Assistant

Hours: 37 hours per week, 39 weeks per year

Grade: Band 2, SCP 3-5

FTE Salary: £22,737 - £23,500 Per Annum

Actual Salary: £19,610.66 - £20,268.75 Per Annum

St Joseph's Catholic Voluntary Academy are seeking to appoint an Administrative Assistant to support the smooth running of our school office. We have a passionate and dedicated staff team, who are committed to providing an outstanding education for the children.

Your responsibilities

To provide routine support in the general, administrative, welfare and financial administrative functions of the school.
To promote the ethos of the school when communicating with children, staff, parents, governors and visitors.
To provide a positive image of the school in accordance with the mission statement.
Undertake all reception duties, answering routine telephone and face to face enquiries and signing visitors in and out of the premises.
Assist with pupil first aid/welfare duties, liaise with parents, staff etc.
Process orders and receipt goods on behalf of the school.
What are we looking for?

A friendly and proactive approach
Excellent written and verbal communication skills
The ability to follow school policy and protocols
A team player with a keen eye for detail
A highly organised and efficient member of the team
The St Ralph Sherwin Catholic Multi-Academy Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. This post is subject to satisfactory references, which will be requested, prior to interview, an enhanced Disclosure and Barring Service (DBS) check, medical check, evidence of qualifications plus verification of the right to work in the UK.

Please note that the closing date may be brought forward depending upon interest. For further details kindly contact 01332 361 660.

Being part of the St Ralph Sherwin Catholic Multi Academy Trust

On 1st September 2018, the St Ralph Sherwin Catholic Multi Academy Trust, part of the Diocese of Nottingham, brought together 25 Catholic schools located in Derby City, Derbyshire, Staffordshire, Nottinghamshire and Stockport together in partnership, to ensure the very best spiritual, social and academic experiences and outcomes for the young people in our schools.

Everything we do is to better the lives and futures of our children, providing access to first-class teaching, both academically and spiritually and we are united by our collective vision to excel.

Why work for the St Ralph Sherwin Multi Academy Trust?

To find out why you should come and join our team, click on the link to our ‘Why work with us?’ brochure.

A summary of our fantastic benefits are as follows:

Access to first class CPD opportunities. We also work in partnership with Nottingham Teaching School Alliance to deliver meaningful and relevant CPD. Our Leadership Academy identifies and develops future leaders.
Genuine opportunities for career progression - with 25 academies in our family, and 84 academies across the Diocese, opportunities for career progression are a reality.
Professional assistance - you will have access to an Employee Assistance Programme which provides confidential, independent and unbiased information and guidance 24/7. If clinically advisable, it also offers face-to-face counselling sessions.
Pension - automatic enrolment into the Teachers’ Pension Scheme with 23.68% employer contributions, or to the Local Government Pension Scheme for support staff, one of the most competitive on the market, with employer contributions of above 20% in most cases.
Terms and Conditions - we have committed to following nationally agreed terms and conditions for pay for both teachers and support staff.
For more information about our Trust and our Academies, please visit www.srscmat.co.uk

Follow us on twitter @srscmat

Connect with us on linkedin

Act as first point of contact for all telephone and reception enquiries, ensuring that messages are forwarded to the appropriate persons and visitors are welcomed to the department. Provide an effective clerical service to support the team, including photocopying, typing, data input, and maintenance of an effective filing and retrieval system. Effective liaison with multi-disciplinary staff/patients/carers/outside agencies, including dealing with appointment/service enquiries. To ensure communication is accurate, sensitive, complex and confidential and accurate information is communicated as and when required. Responsibility, in conjunction with other administrative staff, for arranging clinics, booking appointments and associated data entry including the retrieval and maintenance of patient records. Ensure appropriate records are maintained as directed by Line Manager. In line with Trust Policies and Procedures Contribute to the ordering of stationery supplies and associated procedures. Contribute to the producing and sending of appointments and giving appropriate patient information/advice. To register patient referrals for the service on appropriate systems following the service referral pathway. To contribute to the maintenance of waiting lists, ensuring that appropriate appointments are scheduled/allocated to patients as directed, in line with service procedures by your line manager or clinician. To work in a flexible manner when cover is required, to support and maintain service delivery. Contribute to the processing of all incoming and outgoing mail. Participate in the provision of cover and Support and maintain service delivery borough wide Participate in the local induction process for new staff. Participate in serious untoward incident investigations/reviews as required. Support individual's equality, diversity and rights. Participate in patient and public involvement activities. Contribute towards service improvement initiatives to enhance quality of patient care. Please refer to attached Job Description for a full list of duties and responsibilities.

We are seeking to recruit to a full time, Band 2 Administration Assistant post in the St Helens Mental Health Admin Hub. The successful post holder will, in the first instance, support the Later Life & Memory Service in St Helens, but will receive dedicated training in order to support the wider Admin Hub.

To provide an efficient and effective clerical service to the multi-disciplinary team.

The role will include providing administrative support to the team and will include answering telephone calls into the service, photocopying, scanning, uploaded referrals and making appointments.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Act as first point of contact for all telephone and reception enquiries, ensuring that messages are forwarded to the appropriate persons and visitors are welcomed to the department.

Provide an effective clerical service to support the team, including photocopying, typing, data input, and maintenance of an effective filing and retrieval system.

Effective liaison with multi-disciplinary staff/patients/carers/outside agencies, including dealing with appointment/service enquiries. To ensure communication is accurate, sensitive, complex and confidential and accurate information is communicated as and when required.

Responsibility, in conjunction with other administrative staff, for arranging clinics, booking appointments and associated data entry including the retrieval and maintenance of patient records.

Ensure appropriate records are maintained as directed by Line Manager. In line with Trust Policies and Procedures

Contribute to the ordering of stationery supplies and associated procedures.

Contribute to the producing and sending of appointments and giving appropriate patient information/advice.

To register patient referrals for the service on appropriate systems following the service referral pathway.

To contribute to the maintenance of waiting lists, ensuring that appropriate appointments are scheduled/allocated to patients as directed, in line with service procedures by your line manager or clinician.

To work in a flexible manner when cover is required, to support and maintain service delivery.

Contribute to the processing of all incoming and outgoing mail.

Participate in the provision of cover and Support and maintain service delivery borough wide

Participate in the local induction process for new staff.

Participate in serious untoward incident investigations/reviews as required.

Support individual's equality, diversity and rights.

Participate in patient and public involvement activities.

Contribute towards service improvement initiatives to enhance quality of patient care.

Please refer to attached Job Description for a full list of duties and responsibilities.


This advert closes on Sunday 30 Jun 2024

Residential and Business Services are looking to recruit an Administrative Assistant with experience in a front-facing, customer service environment, to join their team at Agnes Blackadder and Powell Hall. The residences provide accommodation for students during term time and operates providing accommodation for leisure guests, conferences, and groups during the summer period.

This is a temporary, 12-month post, to cover maternity leave, working 36.25 hours per week on 5 days from 7 basis.

We are looking for someone who shows a commitment to an excellent level of customer care and would enjoy working in our small team.

We offer excellent employment terms and conditions, a supportive caring environment in which you can make a difference to the student’s experience, develop new skills, and meet likeminded people as well as accessing opportunities to develop skills and to progress within Residential Services.

Employees of the University have access to a wide range of staff benefits including:

• Annual leave of 30 days, plus 5 public holidays
• Membership of the S&LAS Pension Scheme with generous employer contributions
• A hybrid working environment, including partial homeworking where appropriate and a range of family friendly policies
• Staff discount scheme for local and national goods and services
• Free staff parking, employee Carshare and Cycle to Work Schemes and subsidised local bus travel.
• Subsidised sports membership, reduced tuition fees on degree programmes for staff/children of staff, access to library facilities, salary sacrifice scheme and a range of wellbeing initiatives.

Further information and informal enquiries may be directed to Christine Wilson, email: agnes.blackadder@st-andrews.ac.uk, Tel: 01334 467000.

Applications are particularly welcome from people from Black, Asian and Minority Ethnic (BAME) backgrounds, and other protected characteristics who are under-represented in professional posts at the University.

Equality, diversity and inclusion are at the heart of the St Andrews experience. We strive to create a fair and inclusive culture demonstrated through our commitment to diversity awards (Athena Swan, Carer Positive, LGBT Charter and Race Charters). We celebrate diversity by promoting profiles of BAME, LGBTIQ+ staff and supporting networks including the Staff BAME Network; Staff with Disabilities Network; Staff LGBTIQ+ Network; and the Staff Parents & Carers Network. Full details available online: https://www.st-andrews.ac.uk/hr/edi/

In accordance with the new immigration rules, it is with regret that this role DOES NOT MEET THE CURRENT SUITABILITY REQUIREMENTS set by the UKVI to enable sponsorship of migrant workers. While all applications received are assessed against the essential and desirable criteria listed in the further particulars, for this post the successful candidate must be able to demonstrate their right to work in the UK prior to commencing employment and obtain the right to work in the UK themselves without relying on University sponsorship. Information on other visa options is available at https://www.gov.uk/check-uk-visa or by contacting our HR Immigration Team on hrimmigration@st-andrews.ac.uk.

This post will be primarily based at Agnes Blackadder Hall, North Haugh St Andrews.

Closing Date: 21 March 2024 Interview Date: 1 April 2024

We encourage applicants to apply online at www.vacancies.st-andrews.ac.uk/welcome.aspx, however if you are unable to do this, please call +44 (0)1334 462571 for an application pack.

Please quote ref: CG1610MXHM

The University of St Andrews is a charity registered in Scotland (No SC013532).

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

CIBC’s Wood Gundy team  is the full-service brokerage division of CIBC serving our high net worth clientele. As an Administrative Assistant you will be responsible for providing administrative support to the Investment Advisor team in our Wood Gundy brokerage. You’ll work closely with the team of Advisors as they plan and manage client investments. You’ll play a key part in supporting and servicing high net worth client accounts. You’ll provide ongoing support to a team that goes above and beyond for their clients.  This position is a great opportunity to learn the investment business in a professional, dynamic work environment with one of Canada's leading Brokerage.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time Monday through Friday.

How you'll succeed

• Administrative Support - Maintain compliance standards in client dealings/client files. Conduct administrative activities and engage in administrative processes associated with supporting the IA(s) and teams. Engage in all marketing and business development activities and assist in the development of investment plans and written proposals for prospects and clients. As determined by the IA, assist in processes to direct assets into suitable financial products based on the client’s risk reward tolerances and demographic profile.

• Client Engagement - Connect on a personal level to make every interaction meaningful. Enhance relationships by collaborating with your team and providing administrative support to ensure client needs are met. Respond to requests by answering questions and providing an exceptional experience.

• Relationship Building - Heighten CIBC brand awareness in your community by attending local events and participating in marketing and outreach activities. Grow your network to create lasting connections that will generate future opportunities. Work closely with your team to connect clients with the right opportunities.

• Organizational Skills - Support Investment Advisors by providing timely responses to client requests and maintaining compliance standards in all files. Enable team success by improving team productivity, proactively uncovering business opportunities, and helping to direct assets into the right financial products.

Who you are

• You have a diploma in Business Administration, Accounting, Finance or a similar field of study.

• You have a minimum of one year of Administrative experience, preferably in finance.

• You have completed the Canadian Securities Course (CSC), Conduct & Practice Handbook (CPH), or are open to obtaining within 6 months of hire

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

• You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.

• You understand that success is in the details. Your critical thinking skills help to inform your decision making.

• You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partner. You build trust through respect and authenticity.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location

Kingston-366 King St E - 500

Employment Type

Regular

Weekly Hours

37.5

Skills

Accountability, Activity Coordination, Interpersonal Communication, Multitasking, Office Administration, Organizational Efficiency, Taking Initiative

Administrative Assistant, Mid

Key Role:

Coordinate facilities and administrative services, including clerical and support services, printing, mail distribution, messenger services, and telecommunications. Acquire knowledge of program and project requirements, policies, and procedures. Work on semi-routine tasks and assignments, requiring limited judgment. Follow established processes with limited supervision.

Basic Qualifications:

• 1+ years of experience preparing DTS authorizations and providing administrative and operations support

• Experience with Microsoft Office Suite

• Ability to provide administrative support for the systems engineering and architecture development processes

• Ability to develop a variety of reports, monthly progress, or status reports, and generate invoices to the Government

• Ability to monitor and track obligations and expenditures for assigned contract tasks, schedules, ceilings, and reports

• Ability to coordinate and document events, including travel, meetings, and conferences

• Ability to resolve billing and invoice discrepancies

• Ability to type highly specialized technical reports rapidly and accurately

• Secret clearance

• HS diploma or GED

Additional Qualifications:

• Ability to multi-task and manage time effectively

• Possession of excellent written and verbal communication skills

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Create Your Career:

Grow With Us

Your growth matters to us—that’s why we offer a variety of ways for you to develop your career. With professional and leadership development opportunities like upskilling programs, tuition reimbursement, mentoring, and firm-sponsored networking, you can chart a unique and fulfilling career path on your own terms.

A Place Where You Belong

Diverse perspectives cultivate collective ingenuity. Booz Allen’s culture of respect, equity, and opportunity means that, here, you are free to bring your whole self to work. With an array of business resource groups and other opportunities for connection, you’ll build your community in no time.

Support Your Well-Being

Our comprehensive benefits package includes wellness programs with HSA contributions, paid holidays, paid parental leave, a generous 401(k) match, and more. With these benefits, plus the option for flexible schedules and remote and hybrid locations, we’ll support you as you pursue a balanced, fulfilling life—at work and at home.

Your Candidate Journey

At Booz Allen, we know our people are what propel us forward, and we value relationships most of all. Here, we’ve compiled a list of resources so you’ll know what to expect as we forge a connection with you during your journey as a candidate with us.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $49,800.00 to $102,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
• If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.

EEO Commitment

We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

CIBC’s Wood Gundy team  is the full-service brokerage division of CIBC serving our high net worth clientele. As an Administrative Assistant you will be responsible for providing administrative support to the Investment Advisor team in our Wood Gundy brokerage. You’ll work closely with the team of Advisors as they plan and manage client investments. You’ll play a key part in supporting and servicing high net worth client accounts. You’ll provide ongoing support to a team that goes above and beyond for their clients.  This position is a great opportunity to learn the investment business in a professional, dynamic work environment with one of Canada's leading Brokerage.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement will be discussed at the time of your interview.

How you'll succeed

• Administrative Support - Maintain compliance standards in client dealings/client files. Conduct administrative activities and engage in administrative processes associated with supporting the IA(s) and teams. Engage in all marketing and business development activities and assist in the development of investment plans and written proposals for prospects and clients. As determined by the IA, assist in processes to direct assets into suitable financial products based on the client’s risk reward tolerances and demographic profile.

• Client Engagement - Connect on a personal level to make every interaction meaningful. Enhance relationships by collaborating with your team and providing administrative support to ensure client needs are met. Respond to requests by answering questions and providing an exceptional experience.

• Relationship Building - Heighten CIBC brand awareness in your community by attending local events and participating in marketing and outreach activities. Grow your network to create lasting connections that will generate future opportunities. Work closely with your team to connect clients with the right opportunities.

• Organizational Skills - Support Investment Advisors by providing timely responses to client requests and maintaining compliance standards in all files. Enable team success by improving team productivity, proactively uncovering business opportunities, and helping to direct assets into the right financial products.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

• You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.

• You understand that success is in the details. Your critical thinking skills help to inform your decision making.

• You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partner. You build trust through respect and authenticity.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location

Toronto-150 Bloor St W, 5th

Employment Type

Regular

Weekly Hours

37.5

Skills

Accountability, Activity Coordination, Interpersonal Communication, Multitasking, Office Administration, Organizational Efficiency, Taking Initiative

1 x Full Time post

1 x Part Time post

We are seeking an enthusiastic, hardworking and motivated administrative assistant with excellent communication, organisational, time management and attention to detail skills to join our existing Admin Team to support Treatment Rooms, District Nurses, Phlebotomy and Community Matrons within St Helens and Knowsley Hospital Trust. The post will be based at St Helens Hospital with a need to be flexible to work at different locations if needed. You will be working in a busy environment and closely with the remainder of the Admin Team. Communication and customer care is key is this team. The post will be varied and a great opportunity to gain new skills and enhance your knowledge and experience by working within varies settings.

A flexible approach to day to day tasks is essential, in order to meet the changing demands of the service. Our philosophy is to keep the patient at the heart of everything we do. We look for people who are willing to go the extra mile, not because they are asked to, but because they are committed to being part of a healthcare team that delivers an excellent caring service to our patients.

A Standard DBS is required for this post.
• Act as first point of contact for all telephone and reception enquiries, ensuringthat messages are forwarded to the appropriate persons and visitors arewelcomed to the department.
• Provide an effective administrative service to support the team, including photocopying,data inputting and typing.
• Effective liaison with multi-disciplinary staff/patients/carers/outside agencies, including dealing with appointment/service enquiries. To ensure communicationis accurate, sensitive, complex and confidential and accurate information iscommunicated as and when required.
• Responsibility, in conjunction with other administrative staff, for arranging clinics, booking appointments and associated data entry including the retrieval and maintenance of patient records.
• Ensure appropriate records are maintained as directed by Line Manager. In linewith Trust Policies and Procedures
• Contribute to the producing and sending of appointments and giving appropriatepatient information/advice.
• To register patient referrals for the service on appropriate systems following theservice referral pathway.
• To contribute to the maintenance of waiting lists, ensuring that appropriateappointments are scheduled / allocated to patients as directed, in line with service procedures by your line manager or clinician.

The Secretary of State has approved the partnership between St Helens & Knowsley and Southport & Ormskirk Hospitals.

From 1st July we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.

The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.

The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.

Our Vision is to deliver 5 Star Patient Care:
• CARE that is evidence based, high quality and compassionate
• ​​​​​​SAFETY that is of the highest standards
• COMMUNICATION that is open, inclusive and respectful
• SYSTEMS that are efficient, patient centred and reliable
• PATHWAYS that are best practice and embedded, but also respect the individual needs of patients

Our achievements include:
• Trust rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme

KEY DUTIES
• Act as first point of contact for all telephone and reception enquiries, ensuringthat messages are forwarded to the appropriate persons and visitors arewelcomed to the department.
• Provide an effective administrative service to support the team, including photocopying,data inputting and typing.
• Effective liaison with multi-disciplinary staff/patients/carers/outside agencies, including dealing with appointment/service enquiries. To ensure communicationis accurate, sensitive, complex and confidential and accurate information iscommunicated as and when required.
• Responsibility, in conjunction with other administrative staff, for arranging clinics, booking appointments and associated data entry including the retrieval and maintenance of patient records.
• Ensure appropriate records are maintained as directed by Line Manager. In linewith Trust Policies and Procedures
• Contribute to the producing and sending of appointments and giving appropriatepatient information/advice.
• To register patient referrals for the service on appropriate systems following theservice referral pathway.
• To contribute to the maintenance of waiting lists, ensuring that appropriateappointments are scheduled / allocated to patients as directed, in line with service procedures by your line manager or clinician.
• To work in a flexible manner when cover is required, to support and maintainservice delivery.
• Contribute to the processing of all incoming and outgoing mail.
• Participate in the provision of cover and Support and maintain service deliveryborough wideParticipate in serious untoward incident investigations/reviews as required. Support individual's equality, diversity and rights.
• Participate in patient and public involvement activities.
• Contribute towards service improvement initiatives to enhance quality of patientcare.
• Provide information and support to service users/carers as appropriate.
• Contribute to the continued improvement and quality of the AdministrationSupport Service.
• Recognise and respond appropriately to urgent and emergency situations.
• Report any concern regarding patient care to line manager

CLINICAL & PROFESSIONAL RESPONSIBILITIES
• Information Governance (IG):Employees must ensure they are familiar with and adhere to all Trust IG and IT Systems and Security Policies and Procedures and complete IG training on an annual basis.
• Code of Conduct:Maintain a consistently high standard of conduct and to provide the highest standard of service in accordance with the Trust Code of Conduct for all employees.
• Equal Opportunities:Promote the concepts of equality of opportunity and managing diversity Trust wide.
• Health and Safety:Employees must be aware of the responsibilities placed upon them under the Health and Safety at Work Act 1974, paying due regard to health and safety in the workplace and management of risk to maintain a safe working environment for service users, visitors and employees.
• Infection Prevention and Control:Employees must be aware of their responsibilities to protect service users, visitors and employees against the risks of acquiring health care associated infections, in accordance with Trust policy.
• Professional standards and performance review:Maintain consistent high professional standards and act in accordance with the relevant Professional Code of Conduct. Employees are expected to participate in the performance review process.
• Service/Departmental standards:Support the development of performance standards within the Service/Department to ensure the service is responsive to and meeting the needs of its customers.
• Safeguarding:The Trust has a responsibility to ensure that all children/young people and adults are adequately safeguarded and protected. As a consequence, all Trust employees are required to adhere to national and local safeguarding policies / procedures and to act upon any concerns in accordance with them

ADMINISTRATIVE RESPONSIBILITIES
• To undertake any other delegated duties as appropriate and commensurate with the post.
• Contribute to the ordering of stationery supplies and associated procedures.
• Contribute to the effective and efficient use of resources.
• To undertake any other delegated duties as appropriate and commensurate with the post.

TEACHING & TRAINING RESPONSIBILITIES
• Provide evidence to support development around the Trust Appraisal system or other competency profiles.
• Participate in regular supervision, engage in reflective practice and be committed to continued development.
• Develop own skills and knowledge and contribute to the development of others.

FINANCIAL RESPONSIBILITY
• All Trust staff will comply with financial processes and procedure

RESEARCH & AUDIT
• Participate in appropriate audit, quality assurance programmes and research as directed.


This advert closes on Tuesday 26 Dec 2023

Proud member of the Disability Confident employer scheme

KEY DUTIES Act as first point of contact for all telephone and reception enquiries, ensuring that messages are forwarded to the appropriate persons and visitors are welcomed to the department. Provide an effective administrative service to support the team, including photocopying, data inputting and typing. Effective liaison with multi-disciplinary staff/patients/carers/outside agencies, including dealing with appointment/service enquiries. To ensure communication is accurate, sensitive, complex and confidential and accurate information is communicated as and when required. Responsibility, in conjunction with other administrative staff, for arranging clinics, booking appointments and associated data entry including the retrieval and maintenance of patient records. Ensure appropriate records are maintained as directed by Line Manager. In line with Trust Policies and Procedures Contribute to the producing and sending of appointments and giving appropriate patient information/advice. To register patient referrals for the service on appropriate systems following the service referral pathway. To contribute to the maintenance of waiting lists, ensuring that appropriate appointments are scheduled / allocated to patients as directed, in line with service procedures by your line manager or clinician. To work in a flexible manner when cover is required, to support and maintain service delivery. Contribute to the processing of all incoming and outgoing mail. Participate in the provision of cover and Support and maintain service delivery borough wide Participate in serious untoward incident investigations/reviews as required. Support individual's equality, diversity and rights. Participate in patient and public involvement activities. Contribute towards service improvement initiatives to enhance quality of patient care. Provide information and support to service users/carers as appropriate. Contribute to the continued improvement and quality of the Administration Support Service. Recognise and respond appropriately to urgent and emergency situations. Report any concern regarding patient care to line manager CLINICAL & PROFESSIONAL RESPONSIBILITIES Information Governance (IG): Employees must ensure they are familiar with and adhere to all Trust IG and IT Systems and Security Policies and Procedures and complete IG training on an annual basis. Code of Conduct: Maintain a consistently high standard of conduct and to provide the highest standard of service in accordance with the Trust Code of Conduct for all employees. Equal Opportunities: Promote the concepts of equality of opportunity and managing diversity Trust wide. Health and Safety: Employees must be aware of the responsibilities placed upon them under the Health and Safety at Work Act 1974, paying due regard to health and safety in the workplace and management of risk to maintain a safe working environment for service users, visitors and employees. Infection Prevention and Control: Employees must be aware of their responsibilities to protect service users, visitors and employees against the risks of acquiring health care associated infections, in accordance with Trust policy. Professional standards and performance review: Maintain consistent high professional standards and act in accordance with the relevant Professional Code of Conduct. Employees are expected to participate in the performance review process. Service/Departmental standards: Support the development of performance standards within the Service/Department to ensure the service is responsive to and meeting the needs of its customers. Safeguarding: The Trust has a responsibility to ensure that all children/young people and adults are adequately safeguarded and protected. As a consequence, all Trust employees are required to adhere to national and local safeguarding policies / procedures and to act upon any concerns in accordance with them ADMINISTRATIVE RESPONSIBILITIES To undertake any other delegated duties as appropriate and commensurate with the post. Contribute to the ordering of stationery supplies and associated procedures. Contribute to the effective and efficient use of resources. To undertake any other delegated duties as appropriate and commensurate with the post. TEACHING & TRAINING RESPONSIBILITIES Provide evidence to support development around the Trust Appraisal system or other competency profiles. Participate in regular supervision, engage in reflective practice and be committed to continued development. Develop own skills and knowledge and contribute to the development of others. FINANCIAL RESPONSIBILITY All Trust staff will comply with financial processes and procedure RESEARCH & AUDIT Participate in appropriate audit, quality assurance programmes and research as directed.

Job Details

Grade: 5A

Hourly Rate: £13.02 - £14.15

Salary: £23,768.96 - £25,831.20 per annum

Contract Duration: Permanent

Interviews to take place week commencing 18/12/2023

Please note successful applicants will be placed on the first point of the salary scale unless they meet certain criteria.

Role Purpose

To provide high quality, consistent transactional processing to all SBC employees and potential employees. Administer all aspects of updating and maintaining candidate and employee information in the relevant systems to ensure employer obligations are met to agreed service standards. The duties will include: - • Processing changes on relevant systems, ensuring that all information received is accurate. • Administering recruitment of candidates in accordance with current Legislation and Terms and Conditions of Service. • Answering queries from all levels of employees by phone or email. • To work in close partnership with colleagues in functional processing teams within HR Shared Services. • Contribution to process improvements and review of working practices to ensure fitness for purpose and efficiency. • Use of relevant computer systems, including Microsoft Office suite. • Active engagement in learning processes and underpinning policy and procedures across HRSS functional areas of Payroll, HR and Pensions. • Contribute to team effectiveness through active participation in departments activities linked to overall organizational aims and objectives.

Essential

HNC in a relevant discipline or extended period of processing experience in one or more relevant functional area.

Experience of working in a high volume, deadline driven customer service environment.

Informal Enquiries

Informal enquiries may be made to Ian Angus at iangus@scotborders.gov.uk.


Scottish Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. In particular from candidates who assess themselves as having a disability, under the Disability Confident Employer scheme this guarantees an interview to those individuals who meet the essential criteria of the post. All appointments will be made on merit.

Proud member of the Disability Confident employer scheme