Total 10 administrative clerical job vacancies in Chesterfield, S45 9BU

Provide a professional clerical and reception service to the Therapies and Dietetic Outpatient Department (Suite 5) to ensure that patients, carers, staff and visitors receive a friendly, courteous and efficient service. To receive patients in a professional and friendly manner, check their documentation details on the Medway and/or EPR (SystmOne) and direct the patient to the appropriate clinic. Operate a VDU to access the Medway and/or EPR (SystmOne) systems ensuring that accurate patient computer records are maintained and arranging/changing/cancelling outpatient appointments in accordance with local policies and procedures. To ensure that general clerical duties associated with the administration of the outpatient reception service, such as typing, filing, photocopying, collection of patient notes etc are carried out in a timely manner and to a professional standard. Track patient medical notes at the request of a member of the Therapy service. Ensure that documents are produced to high standard, from digitally dictated material or hand written notes and prioritise workload to ensure that required deadlines are met. Answer enquiries, receive and rely messages, both in person, via e-mail and on the telephone, from patients or hospital staff, using a working knowledge of hospital procedures to maintain a professional front of house and clerical service. Maintain associated equipment and material including stock items using the departmental ordering system, ensuring that all items are delivered to their final destinations efficiently. Carry out general clerical duties including processing of referrals, scanning, filing, photocopying, sending and receiving faxes/e-mails and processing post. Ensure all information leaflets and educational materials used by Therapy Services are produced, updated and printed. Communicate effectively with GP practices, hospital staff, health and social services, other agencies and external contractors on behalf of Therapy staff. To be familiar with the Proud to Care and Leading the Chesterfield Way strategies and deliver the aims of these. You will be expected to work within the team to cover core hours in agreements with locally defined rotas. To undertake any additional duties deemed relevant to the post. To act in line with the Trusts CARE values. To maintain patient confidentiality at all times. To actively participate in the staff appraisal process. To be familiar with relevant Operational, Personnel, Health and Safety Policies and procedures, including Fire, COSHH, No Smoking and Alcohol.

SUITE 5 THERAPIES & DIETETIC ADMIN SERVICES

37.5 HOURS PER WEEK - MONDAY-FRIDAY

Monday = 7:45am-3:45pm

Tuesday = 7:45am-3:45pm

Wednesday = 9:00am-5:00pm

Thursday = 9:00am-5:00pm

Friday = 8:30am-4:30pm

Salary: £23,615 per annum - AfC Band 2

A permanent full time vacancy has arisen for a Patient and Administration Support Assistant to work as part of the Suite 5 Administration Team.

You will provide full clerical and reception support to the Suite 5 Department and undertake general clerical duties for the Nutrition and Dietetics, Occupational Therapy, Physiotherapy, Podiatry and Speech and Language Therapy Services within Suite 5.

You will possess or be working towards a typing/word processing/IT qualification (or equivalent) and be able to demonstrate knowledge and experience of general office practices. You must also have excellent communication skills, be able to prioritise your workload and work effectively on your own and as part of the admin team.

Experience within an office environment together with experience of dealing with members of the public and general telephone enquiries is essential.

Our Vision is to be a first-class provider of sustainable healthcare services, delivering the best possible care for our patients; and being a great place to work for our people. Our Proud to CARE philosophy supports this vision - and we all play a part in achieving it, by living up to the values we promise to our patients and each other.

Provide a professional clerical and reception service to the Therapies and Dietetic Outpatient Department (Suite 5) to ensure that patients, carers, staff and visitors receive a friendly, courteous and efficient service.

To receive patients in a professional and friendly manner, check their documentation details on the Medway and/or EPR (SystmOne) and direct the patient to the appropriate clinic.

Operate a VDU to access the Medway and/or EPR (SystmOne) systems ensuring that accurate patient computer records are maintained and arranging/changing/cancelling outpatient appointments in accordance with local policies and procedures.

To ensure that general clerical duties associated with the administration of the outpatient reception service, such as typing, filing, photocopying, collection of patient notes etc are carried out in a timely manner and to a professional standard.

Track patient medical notes at the request of a member of the Therapy service.

Ensure that documents are produced to high standard, from digitally dictated material or hand written notes and prioritise workload to ensure that required deadlines are met.

Answer enquiries, receive and rely messages, both in person, via e-mail and on the telephone, from patients or hospital staff, using a working knowledge of hospital procedures to maintain a professional front of house and clerical service.

Maintain associated equipment and material including stock items using the departmental ordering system, ensuring that all items are delivered to their final destinations efficiently.

Carry out general clerical duties including processing of referrals, scanning, filing, photocopying, sending and receiving faxes/e-mails and processing post.

Ensure all information leaflets and educational materials used by Therapy Services are produced, updated and printed.

Communicate effectively with GP practices, hospital staff, health and social services, other agencies and external contractors on behalf of Therapy staff.

To be familiar with the Proud to Care and Leading the Chesterfield Way strategies and deliver the aims of these.

You will be expected to work within the team to cover core hours in agreements with locally defined rotas.

To undertake any additional duties deemed relevant to the post.

To act in line with the Trust’s CARE values.

To maintain patient confidentiality at all times.

To actively participate in the staff appraisal process.

To be familiar with relevant Operational, Personnel, Health and Safety Policies and procedures, including Fire, COSHH, No Smoking and Alcohol.




This advert closes on Saturday 30 Nov 2024

Proud member of the Disability Confident employer scheme

What skills and experience we're looking for

Job Title: Administrative Assistant

Location: Esteem North Academy – Pottery Lane West site, Chesterfield, S41 9BN

Grade/Scale: Grade 5 (Points 4-5) Actual Salary £19,876 - £20,663 (Pending NJC Pay Award 2024-25)

Start date: ASAP – based at our Hasland site for initial training

Contract: 37 hours per week, Term Time Only, permanent

Esteem North Academy provides programmes of education to students identified as being at risk of exclusion, or who have already been permanently excluded from mainstream education. We meet the varied and complex needs of children in Key Stages 2, 3 and 4, at sites located in Chesterfield and in the High Peak.

We are eager to appoint an Administrative Assistant to provide effective and efficient reception and administrative support to the Headteacher and School Business Manager.

This role will be responsible for providing comprehensive administrative support, including operating relevant manual and computerised systems, in accordance with policies, regulations and procedures.

You will have excellent organisation and communication skills with experience in using IT software including Microsoft packages. The successful candidate will be formally accountable to the School Business Manager for the school and Headteacher.

What the school offers its staff

Benefits include: LGPS Pension Scheme, Westfield Health membership, academy laptop.

For further information, please contact support@esteemnorthacademy.co.uk or visit our website https://www.esteemmat.co.uk/vacancies. Please use the relevant application form on the MAT website; CVs alone will not be accepted.

Closing date for applications: Friday 15 November 2024 (23:59)

Interview date: TBC

We reserve the right to interview suitable candidates upon application and may close the application process prior to this date

Esteem Multi-Academy Trust is committed to safeguarding and promoting the welfare of all its students. We expect all staff, volunteers and agency staff to share this commitment. The successful candidate will be required to undertake a Disclosure and Barring Service (DBS) check. The possession of a criminal record will not necessarily prevent an applicant from obtaining this post, as all cases are judged individually according to the nature of the role and information provided.

Commitment to safeguarding

Esteem Multi-Academy Trust is committed to safeguarding and promoting the welfare of all its students. We expect all staff, volunteers and agency staff to share this commitment. The successful candidate will be required to undertake a Disclosure and Barring Service (DBS) check. The possession of a criminal record will not necessarily prevent an applicant from obtaining this post, as all cases are judged individually according to the nature of the role and information provided.

Provide a professional clerical and reception service to the Therapies and Dietetic Outpatient Department (Suite 5) to ensure that patients, carers, staff and visitors receive a friendly, courteous and efficient service. To receive patients in a professional and friendly manner, check their documentation details on the Medway and/or EPR (SystmOne) and direct the patient to the appropriate clinic. Operate a VDU to access the Medway and/or EPR (SystmOne) systems ensuring that accurate patient computer records are maintained and arranging/changing/cancelling outpatient appointments in accordance with local policies and procedures. To ensure that general clerical duties associated with the administration of the outpatient reception service, such as typing, filing, photocopying, collection of patient notes etc are carried out in a timely manner and to a professional standard. Track patient medical notes at the request of a member of the Therapy service. Ensure that documents are produced to high standard, from digitally dictated material or hand written notes and prioritise workload to ensure that required deadlines are met. Answer enquiries, receive and rely messages, both in person, via e-mail and on the telephone, from patients or hospital staff, using a working knowledge of hospital procedures to maintain a professional front of house and clerical service. Maintain associated equipment and material including stock items using the departmental ordering system, ensuring that all items are delivered to their final destinations efficiently. Carry out general clerical duties including processing of referrals, scanning, filing, photocopying, sending and receiving faxes/e-mails and processing post. Ensure all information leaflets and educational materials used by Therapy Services are produced, updated and printed. Communicate effectively with GP practices, hospital staff, health and social services, other agencies and external contractors on behalf of Therapy staff. To be familiar with the Proud to Care and Leading the Chesterfield Way strategies and deliver the aims of these. You will be expected to work within the team to cover core hours in agreements with locally defined rotas. To undertake any additional duties deemed relevant to the post. To act in line with the Trusts CARE values. To maintain patient confidentiality at all times. To actively participate in the staff appraisal process. To be familiar with relevant Operational, Personnel, Health and Safety Policies and procedures, including Fire, COSHH, No Smoking and Alcohol.

Please see the Job description and Person Specification in the attachments. These documents contain a full detailed description of the role and what the main responsibilities and duties are along with the criteria required. The tasks you will be required to support are varied and will change depending on the priorities of the Corporate Governance team throughout the year.However, much of your portfolio will be on a cyclical/regular basis linked to due dates for Freedom of Information requests and the Board & Council of Governors meeting schedule. You will have the ability to manage your workload independently within the parameters of deadlines set.

The Corporate Governance Administrative Officer role is an interesting and varied job which will give you an opportunity to work closely with teams across the Trust including our Executive and Non-Executives & Council of Governors. The post holder will work closely with the Foundation & Deputy Foundation Trust Secretary and the Corporate Governance Team to ensure an efficient approach to freedom of information requests and a high level of administrative support is provided.

If you are an experienced administrator, are confident working with stakeholders at all levels and have a flexible and adaptable attitude we would love to welcome you to our team.

This is a whole time equivalent role, but we are open to discussions regarding job shares/flexible working.

This is a summary of the main tasks; full details can be found in the attached job description.
• Be the main point of contact for administration of the Freedom of Information Process
• Provide specialist administrative support to the Corporate Governance Team.
• Support the Foundation & Deputy Foundation Trust Secretary’s in the administration of the Board process.
• Assist the Governor & Membership Officer in the production of governor and membership meetings and events and support the administration of all Governor & Membership activity.
• Receive general queries by phone, email or in person.
• To maintain filing systems and electronic databases.

A successful Foundation Trust, Chesterfield Royal has over 4,500 dedicated colleagues serving a community of over 400,000 people in North Derbyshire. In a workplace in which you can proudly be yourself, we won't just focus on your application- who you are, your talent and the potential you will bring is equally important and we will support you to be the best you can be.

We are a values-led organisation and have embedded our Proud to Care Values: leading with care, openness, integrity, and an inclusive culture, at the heart of everything we do, ensuring we provide patients with the best possible care and making our Trust a great place for our people to work. Our ambition is to provide consistently exceptional care for our patients and to achieve an “Outstanding” rating with the CQC and we developed our Royal Academy of Improvement to ensure everyone can find the help and support they need to drive improvements.

We are firmly rooted in the founding principles of the NHS, and we have built on this through our "Leading the Chesterfield Way" framework. We know people have a life and responsibilities outside of work and offer flexibility and a raft of support to care for your physical and mental well-being.

Please see the Job description and Person Specification in the attachments.

These documents contain a full detailed description of the role and what the main responsibilities and duties are along with the criteria required.

The tasks you will be required to support are varied and will change depending on the priorities of the Corporate Governance team throughout the year. However, much of your portfolio will be on a cyclical/regular basis linked to due dates for Freedom of Information requests and the Board & Council of Governors meeting schedule. You will have the ability to manage your workload independently within the parameters of deadlines set.


This advert closes on Wednesday 2 Oct 2024

Proud member of the Disability Confident employer scheme

Please view the Job description and person specification for more information as you will need to have the essential criteria to be shortlisted

A Vacancy at Chesterfield Royal Hospital NHS Foundation Trust.


As one of the largest employers in Chesterfield and North Derbyshire, Chesterfield Royal Hospital NHS Foundation Trust strives to be a trailblazer in recruiting Apprentices and to ‘grow our own’ workforce of the future.

You will provide a high quality administrative service to the integrated safeguarding team, including a wide variety of interesting admin tasks to support your mandatory and chosen modules to fulfil the qualification.

With this in mind an exciting opportunity has arisen within the Integrated safeguarding team for a 2 year contract to provide a comprehensive administrative role supporting a range of specialist practitioners who work with some of our most vulnerable patients across adults and childrens services. We are looking for a diverse individual who is looking to gain a range of experience that will help you in a future career, hopefully within the NHS . Alongside this you will be working towards NVQ level 3 in Business Admin via a college provider. This role is only available to those who are 18 and over due to the type of care the team deliver.









Provide point of contact for the safeguarding team ensuring that a professional service is provided in all dealings with staff, service users, stakeholders and the public.

Dealing with both telephone and face-to-face requests in a confident and professional manner.

Maintain stock of stationary and ensure the office is fully equipped.

To provide administrative support for the integrated Safeguarding Team, including setting dates, booking rooms, the organisation of meetings, filing and gathering information.

To locate hospital records for the Safeguarding team

To utilise Social Media to promote the integrated safeguarding team

To manage correspondence/e-mails and enquiries in relation to adult and children safeguarding

Preparing of a timetable for visitors to the team utilising team diaries

Typing and formatting documents, spread sheets, databases and presentations, using appropriate MS Office functions and to tight deadlines.

Maintain effective pending, planning and filing systems (electronic and/or paper) with a view to support progress to a paper light environment.

Regular use of Medway, EDIS and other Trust IT systems.

The post involves receiving and handling information which is confidential and therefore the post holder must maintain strict confidentiality at all times

Our vision is to be a first-class provider of sustainable healthcare services, delivering the best possible care for our patients; and being a great place to work for our people. Our Proud to CARE philosophy supports this vision - and we all play a part in achieving it, by living up to the values we promise to our patients and each other. As members of staff be guided by our Proud to CARE values:
• COMPASSION– treating everyone with kindness – welcoming diversity and inclusion, considering individual needs; and challenging inappropriate behaviours outside of our values
• AMBITION– Aspiring to be the best – reaching high standards, providing exceptional care and services; and achieving measurable improvements in people’s health and wellbeing
• RESPECT– Valuing and appreciating everyone – listening, learning and acting on their experiences, being open and honest; and recognising that working with others brings benefits
• ENCOURAGEMENT–Opportunities for all – supporting education and development, helping people to bring their improvement ideas to life and speak-up; and getting everyone involved in our future





Please view the Job description and person specification for more information as you will need to have the essential criteria to be shortlisted


This advert closes on Wednesday 25 Sep 2024

Proud member of the Disability Confident employer scheme

Communication: To provide and receive complex, sensitive and contentious information and to communicate with staff at all levels, including various multidisciplinary teams, heads of service, clinicians, patients, carers and outside agencies. To represent the department at regular Trust and departmental meetings. Presenting, exchanging and gathering information/acting as spokesperson and feeding back information to staff. To deal with incidents and informal complaints from patients, investigating, commenting on and reporting findings and recommendations via the Trust Datix system. To ensure that administrative staff are fully equipped and trained for the post to which they have been appointed, including the monitoring of ongoing professional development. To develop and maintain effective working relationships with other staff in the department and the Trust ensuring a professional and seamless service is provided. Ensure that patients attending Suite 5 have the opportunity to feedback to the Trust regarding their treatment via the Friends and Family Treatment cards. Staff Supervision: Ensure on a day-to-day basis, the effective supervision of all administrative staff within the department, including the movement of staff across working areas to meet service needs. Organise and manage work allocation rotas to provide continuity of cover, ensuring that standards are maintained at all times. Manage and record sickness absence and annual leave and take appropriate action by liaising with the Care Unit Co-ordinator complying with department guidelines/in accordance with Trust Policy. To ensure all mandatory and role specific training for admin staff is up to date and to maintain up to date records. To support the Care Unit Co-ordinator in the recruitment and selection process for new staff within the admin team. Implement and review a programme of appraisals with all administrative staff, creating personal development plans. To oversee the implementation of new systems or procedures, using various reporting systems, ensure the administrative staff are fully competent in job role and that regular audit and data quality checks are carried out, highlighting and actioning any variances. Administrative: In conjunction with the Care Unit Co-ordinator be an administration representative for Patient Experience, ensuring information is produced and displayed across Suite 5, utilising the Friends and Family information. To support the Care Unit Co-ordinator in producing, developing, implementing and maintaining standard operating procedures and policies for own role and also to utilise within the Suite 5 therapy team, utilising the Q-Pulse system to ensure all staff have read and acknowledged these. To support the Care Unit Co-ordinator and Therapy and Dietetics Service Leads to co-ordinate the recruitment of all staff for Suite 5, having responsibility to ensure that candidates have the correct checks, registration documents are verified via the HCPC, an induction is put in place and personnel files created. To support the Therapy and Dietetics Service Leads to source suppliers and order all clinical and non-clinical items for Suite 5 via the Trust Unit 4/Agresso system, maintain an inventory of supplies on a regular basis, escalating for urgent items where required. To continually look for service improvement/financial efficiencies and implement where possible. General Responsibilities: To co-ordinate administrative support to the Trusts Nutrition & Hydration Committee meeting, plus other department meetings. This will include the preparation and distribution of agendas, taking and distributing minutes and other documents for meetings, arranging venues, refreshments etc. To be responsible for updating the Health Roster Team in relation to recruitment, amendments, termination forms and annual leave. To plan and organise own work schedule with the use of appropriate planning aids, demonstrating good time management and ensure anticipated difficulties in meeting deadlines are promptly reported. To lead the site specific administrative service to the Therapy Departments. To adhere to Trust Values in promoting all aspects of care and standard. To deal with incidents and informal complaints from patients, investigating, commenting on and reporting findings and recommendations via the Trust Datix system. To operate the various IT systems using to fulfil the role/department requirements. To enter patient data and text correctly into SystmOne/Medway patient records, identifying errors and acting upon these in accordance with the organisational procedures. To deal with calls from individuals in a sensitive and professional manner to reduce the risk of issues escalating and if necessary forward the matter in a timely way to the appropriate person for action. To provide cover for the SystmOne Administrator when not available. To provide cover for the Care unit Co-ordinator when not available. To undertake any other duties which may be determined by the Care Unit Management Team. To maintain confidentiality at all times relating to the patients, staff, and the Trust. To actively participate in the appraisal process. To be familiar with relevant Operational, Personnel, Health and Safety policies and procedures, including fire, COSHH, No Smoking and Alcohol.

What skills and experience we're looking for



Job Title: Administrative Assistant



Location: Esteem North Academy (new site in the Chesterfield area, TBC)



Grade/Scale: Grade 5 (Points 4-5) Actual Salary £19,876 - £20,663



Start date: ASAP – based at our Hasland site for initial training



Contract: 37 hours per week, Term Time Only, permanent



Esteem North Academy provides programmes of education to students identified as being at risk of exclusion, or who have already been permanently excluded from mainstream education. We meet the varied and complex needs of children in Key Stages 2, 3 and 4, at sites located in Chesterfield and in the High Peak.



We are eager to appoint an Administrative Assistant to provide effective and efficient reception and administrative support to the Headteacher and School Business Manager.



This role will be responsible for providing comprehensive administrative support, including operating relevant manual and computerised systems, in accordance with policies, regulations and procedures.



You will have excellent organisation and communication skills with experience in using IT software including Microsoft packages. The successful candidate will be formally accountable to the School Business Manager for the school and Headteacher.





What the school offers its staff

Benefits include: LGPS Pension Scheme, Westfield Health membership, academy laptop.



For further information, please contact support@nedsc.derbyshire.sch.uk or visit our website https://www.esteemmat.co.uk/vacancies. Please use the relevant application form on the MAT website; CVs alone will not be accepted.



Closing date for applications: 05 July 2024 (23:59)



Interview date: TBC



We reserve the right to interview suitable candidates upon application and may close the application process prior to this date



Esteem Multi-Academy Trust is committed to safeguarding and promoting the welfare of all its students. We expect all staff, volunteers and agency staff to share this commitment. The successful candidate will be required to undertake a Disclosure and Barring Service (DBS) check. The possession of a criminal record will not necessarily prevent an applicant from obtaining this post, as all cases are judged individually according to the nature of the role and information provided.

Commitment to safeguarding

Esteem Multi-Academy Trust is committed to safeguarding and promoting the welfare of all its students. We expect all staff, volunteers and agency staff to share this commitment. The successful candidate will be required to undertake a Disclosure and Barring Service (DBS) check. The possession of a criminal record will not necessarily prevent an applicant from obtaining this post, as all cases are judged individually according to the nature of the role and information provided.