Serves as the subject matter expert and administrator in the development and implementation of policy and program guidance governing knowledge management (KM) initiatives pertaining to the Army, Air, and State National Guard. Provides technical oversight and guidance to senior leadership in support of National Guard Bureau (NGB) and State objectives. Determines how content will be structured, shared, controlled, and made accessible to meet the organization's needs. Develops the organization's KM training and certification for Knowledge Management Representatives (KMRs). Serves as the KM working group Vice Chair to address policies, challenges and emerging requirements. Researches, coordinates, collaborates, and reviews annually updated documents published at the national level (NDAA, DoD Strategies) that can change or update KM guidance/framework, and responds to inquiries from higher level officials (Chief of Staff, TAG). Develops, prepares, and presents briefings requiring written analysis, charts, graphs, and reports to provide clarity on technical and operational issues. Develops pilot programs, and metrics for evaluating KM initiatives. Develops a Core Team and recommends appointment of KM representatives to resolve knowledge management issues. The core team forms the basis of the multi-functional knowledge management working group drawn from all staff sections. Provides technical guidance and assigns work priorities to the KM Core Team, working groups and representatives engaged in the KM activities. Plans and initiates KM meetings. Conducts continual KM assessments for increased organizational communication, efficiency, and effectiveness. Provides technical guidance for software developers in order to implement software solutions for dashboards, Common Operational Picture (COP), collaborative web-based initiatives, and communication tools. Develops the scope of work for contract submission. Serves as the organization's Site Collection Officer (SCO). Works unilaterally with other agencies (Department of Homeland security, Cybersecurity and Infrastructure Security Agency, Department of Emergency Management), and industries to standardize knowledge management practices. Provides consultation to the Adjutant General and key leaders in policy, training, strategic initiatives and procedures. Provides support and assistance in the development, design, setup, and maintenance of the KM network for dissemination to a broad and diverse audience. Provides deficiency reports to the commander's critical information requirements (CCIR) analysis. Focuses on essential elements of knowledge flow. Provides reports to higher headquarters to facilitate the KM initiative. Coordinates and integrates the creation and organization of the COP and appropriate dashboards for shared understanding. Develops knowledge maps for the organization's networks to track knowledge flow. Advocates utilization, design and information availability of online platforms (mobile app, social media, MS products). Establishes roles and responsibilities for supporting a KM environment. Maintains the continuous development of new organizational and online communities of practice. Institutes a change management program, acting as the Trusted Agent of change. Moves the organization toward a knowledge-centric culture. Employs the Assess, Design, Develop, Pilot, & Implement (ADDPI) methodology and framework to guide project management in all KM solutions. Initiates pilot projects using KM tools and techniques. Certifies content is compliant with all guidance, policy, and instruction from DoD, Army, Air Force, NGB, The Army Training and Doctrine Command (TRADOC) and State. Employs the latest Internet technologies to provide access and the ability to attain effective collaboration across all organizations. Applies enterprise processes and technologies to capture, store, organize, share, and control implied and direct knowledge. Maintains comprehensive knowledge and awareness of National Institute of Standards and Technology (NIST.SP 800-53 and 800-171), and DoD Risk Management Framework (RMF) DODI 8510.01. Provides training to internal (section and team members), higher (directorates), subordinate (teams or individuals), lateral (section and team members), joint (multi branch), inter-governmental (attached or employed state partners), and multinational mission partners (State Partnership Programs). Develops training programs for implementation by senior leadership for knowledge management practices using EIS with the purpose of encouraging KM. Appraises KM training programs and procedures to maintain the integrity of the program through Continuous Process Improvement (CPI). Develops and sustains virtual libraries, knowledge maps, and other material. Tracks projects and programs from conception-to-completion for KM related publication products, site content and media items. Performs other duties as assigned.
Starting at $98,232 Per Year (GS 12)