Total 7 Junior Executive customer service job vacancies in ipswich ip1 2dh

Do you thrive on delivering excellent customer service and making a real difference every day?

Do you enjoy injecting your excellent interpersonal skills to build relationships with customers to provide the service they deserve?

Then read on to learn more about our exciting role on offer

You will join our vibrant and welcoming/supportive Contact Centre team who are proud of the high level of service we provide for our customers.

We are a people business – excellent customer insight and experience needs to be at the heart of everything we do. Customers today have high expectations; their experience of using council services should not be second rate. We aim to meet customer needs by giving consistent information, advice and support at their convenience. Our customer model is built on the following principles

• A service that offers ease of access and intuitive navigation

• Consistent and high-quality contact management

• A service driven by customer insight and demand analysis

• A service that is delivered through appropriate delivery channels

• A service which has resilience and scale

• A service that is efficiently delivered

Main Responsibilities

As the first point of contact for our customers, you will use your excellent communication skills and professional and friendly manner to support customers with queries or complaints.

You will be required to listen, probe and investigate enquiries to determine the underlying needs of the customer, escalating queries where necessary

You will be required to work using your own initiative and judgement as well as work effectively as part of a team.

You will respond to customer queries through different channels such as telephone, e-mail and web chat

The Ideal Candidate

We are looking for you to,

• have experience in a customer facing environment ideally in a contact centre
• be passionate about delivering the best customer service possible
• be able to use own judgement to resolve queries and complaints quickly and effectively
• have excellent listening skills and an empathetic approach when addressing issues or complaints
• be self motivated and able to work under pressure
• be able to contribute new ideas to help deliver personal and team performance

The hours of work are 9.00 -17.00 Monday to Friday

The position is fixed term role for two years

Successful candidates will be supported to develop in this role through a week’s comprehensive training in our Stafford office as well as continuous support and development to enable you to reach your full potential and enhance your career.

Interviews will take place in the two weeks following this advert closing.

For further information about this role please email Charlotte Pinks, Customer Service Team Leader - charlotte.pinks@staffordshire.gov.uk

About Staffordshire County Council

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.

Proud member of the Disability Confident employer scheme

 Costco Ipswich : Full Time Member Service Assistants


QLD - Other    





Multinational Company Costco
Full Time Position - minimum 38 hrs per week
Great Career Opportunities
Description of position: Actively greets members, verifies membership card, keeps entry counts.  Provides high level of member service and performs warehouse safety and security checks. Checks member receipts at exit and thanks member. Process member sign ups, renewals and added cards. Instructs members and potential members about membership and warehouse programs.  Daily tasks and responsibilities :

Conducts hourly building safety and security checks.  Walks the building and perimeter.  Corrects safety and security problems encountered, such as spills, trip hazards, and blocked exits.  Fills out reports and shows results to the duty manager.  Attends warehouse safety meetings.
Welcomes members entering the






... Click here to view more detail / apply for Costco Ipswich : Full Time Member Service Assistants

For full details of the responsibilities and duties of this role please see the attached job description.

Customer Assistant | Dan Murphy’s | Share your passion Looking for an adventure? You’ll fit right in at Dan’s! As one of our spirited Customer Assistants, you’ll leave your mark on our customers, team and local community. With over 270 stores and 6500 team members, we’re on a mission to share our passion for drinks and great times, just like our founder Daniel Francis Murphy did. The ROLE: Leave your mark on our customers by providing memorable in store experiences which are centred around product discovery. Increase your daily step count while stocking our shelves with the products that Dan’s is famous for. Discover ways that you can bring our products to life through storytelling. Adhere to responsible service of alcohol guidelines. Importantly, be your authentic self.  Diversity is what makes our culture here at Dan’s. The YOU: YOU are passionate about people and creating memorable customer experiences. YOU have the ability to work autonomously…

Click here to view more detail / apply for Customer Assistant - Dan Murphy-s Ipswich (ALH) (967929)

Customer Service Assistant

At Scotmid Co-operative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative, which means that we are run by our members for the benefit of the local communities that we serve.

Scotmid food’s aim is to be Scotland’s preferred community convenience retailer and a key factor in achieving this is through our people.

Our stores are open from early in the morning to late at night, so a flexible approach is essential. No two days are the same and our Customer Service Assistants enjoy working at a fast pace, doing a variety of tasks from making breakfast rolls through to filling the shelves. As Customer Service Assistant your priority is making sure our customers have a great experience every time they visit the store, through friendly service, great product availability and first-class hygiene standards.

You may be required to prepare and serve various products which could include raw and cooked meat, alcohol, and foods containing allergens. You will also be on your feet for long periods of time, and many of our roles will involve some lifting, carrying and other tasks such as stock merchandising and cleaning.

If you have enthusiasm, a passion for customer service, and excellent communication skills we would love to hear from you.

Training will be provided but experience in a sales or retail environment would be an advantage, as would previous knowledge of food safety practices.

We are passionate about supporting, challenging, and developing people to be the best they can. With excellent benefits, competitive hourly rates, and opportunities to develop and grow, a Customer Service Assistant position with Scotmid could be your first step to a long-term career in retail.

Main Duties and Responsibilities Communication Maintain good communication, liaison and working arrangements with ward staff, own team and other hospital departments. Communicate effectively with patients and their relatives to ensure their food and beverage requirements are met. To communicate in a courteous, co-operative and sympathetic manner with due regard for privacy, dignity and confidentiality at all times. To read and understand written and verbal instructions, and complete HACCP records accurately. Take instruction and direction from catering team leaders and senior staff on the ward. Ensure daily orders are communicated in a timely manner, to enable the Catering Department to prepare and deliver food items on time. Use appropriate communication skills to respond to any aggressive and abusive behaviour and report the situation as soon as possible to the nurse in charge. Report any concerns regarding the patients nutritional or fluid intake to the nurse in charge. Assist nursing staff in updating the nutritional board in the ward area. Analytical and Judgemental Skills Understand basic HACCP principles and food hygiene policies and procedures, and act upon straightforward day to day issues. Report any Health and Safety, and/or Food Safety issues to the Team leader in good time, including any equipment failures or defects. Recognise when advice should be sought from the team leader, and be able to escalate problems and concerns. Please see Job description and person specs for full details.

Main Duties and Responsibilities Communication Maintain good communication, liaison and working arrangements with ward staff, own team and other hospital departments. Communicate effectively with patients and their relatives to ensure their food and beverage requirements are met. To communicate in a courteous, co-operative and sympathetic manner with due regard for privacy, dignity and confidentiality at all times. To read and understand written and verbal instructions, and complete HACCP records accurately. Take instruction and direction from catering team leaders and senior staff on the ward. Ensure daily orders are communicated in a timely manner, to enable the Catering Department to prepare and deliver food items on time. Use appropriate communication skills to respond to any aggressive and abusive behaviour and report the situation as soon as possible to the nurse in charge. Report any concerns regarding the patients nutritional or fluid intake to the nurse in charge. Assist nursing staff in updating the nutritional board in the ward area. Analytical and Judgemental Skills Understand basic HACCP principles and food hygiene policies and procedures, and act upon straightforward day to day issues. Report any Health and Safety, and/or Food Safety issues to the Team leader in good time, including any equipment failures or defects. Recognise when advice should be sought from the team leader, and be able to escalate problems and concerns. Please see Job description and person specs for full details.