Total 8 Senior Executive customer service job vacancies in Surrey, KT20 5SL

We have opportunities for Senior Social Workers to join our new Adolescent Service based in Weybridge, covering the North of Surrey.

The salary range for Senior Social Workers is £51,399 - £54,588 per annum. This is inclusive of a newly created market supplement of £5,000.

We also offer a financial package of up to £6,000 which is payable in 3 instalments across your first 18 months in post.

Our other rewards and benefits include:

• A competitive relocation package of up to £8,000
• We pay your Social Worker England Registration fee
• 28 days annual leave, rising to 30 days after 5 years' service (plus bank holidays)
• Access to our car lease scheme
• Option to buy up to 10 days of additional annual leave
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• 2 paid volunteering days plus 1 team volunteering day per year
• Up to 5 days of carer's leave per year
• Learning and development hub where you can access a wealth of resources
• Paternity, adoption and dependents leave

About us

This is an exciting opportunity to be part of a brand-new Adolescent Service that is being created in Surrey. This new service will bring together a range services for young people including those who go missing, are involved in gang culture and are vulnerable to exploitation, including criminal and sexual exploitation. Our team includes Social Workers and Adolescent Practitioners who are focussed on achieving positive outcomes for young people. We are committed to doing things differently through implementing a brand-new model for working with adolescents, taking into account current research and best practice.

About the role

We are looking for enthusiastic people who want to be part of the journey to help shape services in Surrey for adolescents. You will have support from a range of teams in a central hub to compliment the work that you do. This includes Youth Justice, Missing, Edge of Care and Rapid Response, Intervention Support, Risk and Intelligence and Youth Offer. As part of the latter phase of the safeguarding adolescents model, partnership colleagues from Education, Health, Police and other agencies will join the hubs as part of the commitment towards adolescents services in Surrey.

You will work with skilled, passionate, and supportive Team Managers and colleagues, looking at innovative ways to address adolescent risk outside of the home, building relationships with our families and partners so the voices of our young people are heard.

Shortlisting criteria

We are looking for skilled and passionate adolescent workers who are experienced at working with young people and have the confidence and emotional intelligence to engage others.

To be considered for shortlisting for this position, you application will clearly evidence the following:

• Social workers that have completed their ASYE and are Social Work England registered
• Able to demonstrate skills in supporting adolescents at risk of exploitation, gang culture or other contextual safeguarding risks
• Experience in or willingness to learn about working with young people and an understanding of risk factors for adolescents especially in Surrey
• Capable of working with professionalism and empathy, able to write good quality assessments, implementing contextual plans, delivering interventions and undertaking court work if required

Surrey has both urban and rural areas and social workers will be expected to have a valid driving licence to drive in the UK, access to a vehicle and be willing to travel across a wide geographical area. Reasonable adjustments where needed will be made for successful applicants who have a disability or long-term health condition to enable them to fulfil the requirements of the job.

Our Inclusive Approach

To apply you will need to upload your CV and answer the following questions. (No more than 200 words per question):

• Please tell us what has motivated you to apply for this role?
• Please tell us about the key skills and experience you will be able to bring to this role.
• What in your view, are challenges that young people face today? Please tell us how you see the role supporting with them?

Next Steps

If your application is shortlisted, you will be invited to a short first round virtual interview to explore your answers to the above questions (lasting approx. 15- 20 min), If successful following this, you will be invited for an in person interview, allowing you to meet the team, check out your potential office and get a feel for what your journey might look like.

We are committed to inclusive recruitment. That's why, if you're invited to a face-to-face interview, we'll share the themes of the questions with you in advance. This way, you can prepare and feel comfortable, allowing you to confidently discuss your skills and experiences.

The job advert closes at 23:59 on the 18th November 2024.

An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) and the Children's and Adults' Barred List checks will be required for this role.

Our commitment

Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups. We look forward to receiving your application, please click on the apply online button below to submit.

Graduate Customer Service Executive x 2

IMMEDIATE START AND INTERVIEWS

• £25k-£30k+ Annual Bonus
• Full support and Training will be provided
• Guildford Based
• Hybrid working

Our client based in Guildford, is seeking 2 experienced Customer Service Executives to join an expanding team.

You'll play a vital role in supporting customers throughout their entire journey, ensuring timely and high-quality service delivery. This includes managing customer portfolios (excluding sales) from onboarding to completion.

The role demands a fast-paced environment. You'll quickly become familiar with our operational platforms, understand and follow internal processes, and take ownership of customer needs. Problem-solving skills and a "can-do" attitude are essential to overcome challenges and achieve positive outcomes.

About the candidate:

• You have a keen eye for detail, are analytical, and maintain accuracy under pressure.
• You are a self-starter
• You are a hardworking, reliable individual with a proven track record of delivering high-quality customer service
• You possess a "can-do" attitude and are willing to go the extra mile for customers.
• You demonstrate excellent communication, interpersonal, and organizational/time management skills
• You possess strong self-discipline, critical thinking skills, and a problem-solving mindset.
• You thrive in a collaborative environment and can effectively communicate with remote colleagues
• You are proficient in Microsoft Office Suite (Excel, Word, Outlook)

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Service Care Solutions is seeking a Senior Planning Officer to manage a diverse workload of planning applications, present cases to the Planning Committee, and defend decisions on appeal. You'll provide professional advice on pre-application proposals and general planning queries.

This role also involves handling larger, more complex applications, supervising junior staff, and deputizing for the team manager when needed.

Key Responsibilities:

1. Pre-Application Advice:

   • Offer guidance on development proposals, aligning with national planning policies.

2. Application Management:

   • Oversee a caseload from consultation to final recommendations, meeting quality standards and deadlines.

3. Appeals:

   • Prepare and present cases during appeals, adhering to Planning Inspectorate standards.

4. Query Response:

   • Address planning-related inquiries from the public and team members promptly.

5. Records Maintenance:

   • Keep records accurate and up-to-date per service standards.

6. Committee and Meeting Participation:

   • Provide professional advice at Planning Committee and stakeholder meetings.

7. Team Collaboration:

   • Work with other teams to ensure high-quality service delivery.

8. Supervision:

   • Mentor and supervise junior planning staff.

9. Deputizing:

   • Step in for the team manager as required.

Qualifications & Experience:

• Experience in planning
• Good understanding of national planning policies.
• Proven ability to handle complex cases and supervise staff.

If you have any questions, do not hesitate to contact Hona on 01772 208967 or email hona.bzowska@servicecare.org.uk

This role has a starting salary of £59,868 per annum, based on a 36-hour working week. This is an 24 month fixed term contract/secondment opportunity. We are excited to be hiring a Senior Service Designer to join our fantastic new Transformation Design Team. The role will be on a hybrid basis, meaning a blend of working from home and from our Reigate offices. Rewards and Benefits

• 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• Up to 5 days of carer's leave per year
• Paternity, adoption and dependants leave
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• 2 paid volunteering days plus 1 team volunteering day per year
• Learning and development hub where you can access a wealth of resources

About the Team Surrey's Transformation Design Team was set up in early 2024 to grow and embed Design across the Council. Our team encompasses different types of Design expertise from Organisational Design to Service Design and Design Research. We partner with teams across the Council providing hands-on Design support and Design coaching. Current projects include; improving Home to School Transport, increasing community-based support for residents on adult social care waiting lists, turning resident insights into action and setting up a Strategic Design Authority to bring constructive challenge and support to council wide priorities and programmes. Work-life balance is important to us and we are very supportive of colleagues with care responsibilities. About the Role You will be leading Service Design work across the Customer Transformation Programme. By 'customer' we mean anyone that might live in Surrey, travel through it, learn here, work here or care for someone in Surrey. The Customer Transformation Programme will deliver services that we are proud of, that are efficient, make the best use of our resources and above all that make a positive difference in people's lives. In your role you will be part of multidisciplinary teams who are tackling specific challenges across Surrey's Directorates. The role will initially be focused on projects within the Environment Infrastructure and Growth (EIG) Directorate, so if you are interested in improving transport, safety and sustainability then this role could be a very good fit for you! Shortlisting Criteria
To be considered for shortlisting for this position, your application will clearly evidence the following:

• An experienced Service Designer: You have a range of tools ready to be deployed on a variety of challenges
• Keen to learn and experience new things: You're curious about how and why things work the way that they do
• Motivated by social impact: You care about people and are driven to make a positive social impact
• Adaptability: You are comfortable with a certain amount of ambiguity and can be flexible in your work based on what's needed at various stages of a project, playing an integral part of a dynamic, multi-disciplinary team
• Driven to make change: You strive to accelerate organisational and cultural change by embodying design and innovation mindsets and practices

Contact Us Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. The job advert closes at 23:59 on 26/09/2024 with interviews planned for October. We look forward to receiving your application, please click on the apply online button below to submit. Our Commitment Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.

Ready to unleash your creative genius while working with iconic brands like Peroni Nastro Azzurro, Asahi Super Dry, and Fuller's London Pride?

Join CPM on our Asahi UK On Trade Field Sales Team and be the vibrant personality behind our premium drinks!

Not only will we offer you a great package. - with an annual salary of up to £28,169 + 10% bonus, + company vehicle, + daily lunch allowance + £2000 Joining bonus, but an opportunity to elevate your career with this exciting role, where you'll become the ambassador of a spectacular beer and cider portfolio. Embrace the excitement and be part of the dynamic journey in shaping the future of the beverage industry!

Ideal Location: Kingston Upon Thames, United Kingdom, KT20

Territory covering: Brighton, Croydon, Kingston upon Thames, Redhill, Sutton, Tonbridge and surrounding areas

As a Customer Development Executive, you'll immerse yourself in the Trade - engaging with outlet decision makers and bar teams. Working in close collaboration with AUK field sales teams, your main focus will be fostering and maintaining strong relationships, delivering added value through exceptional customer service, brand education and training and trade activation initiatives.

You will support outlet owners and decision makers in driving outlet performance and category growth, enhancing and leveraging brand loyalty, portfolio expansion and rate of sale.

You will also have responsibility for account management of your own portfolio of accounts and associated targets. With the autonomy to manage your own diary and accountability for the delivery of your KPIs, this role requires a high level of self-motivation and an entrepreneurial approach, with superior time management and organisational skills.

Why work for us?

• Great package offered of £28,169 per annum + up to 10% annual bonus + company car
• Flexible hours: 37.5 hours per week, will include occasional evening and weekend event work
• Generous holiday package
• Competitive company pension scheme
• Laptop, Tablet & Mobile Phone
• A lively, sociable & fun working environment
• We have a fantastic track record of supporting promotions into the Asahi UK business over the last 15 years'
• Additional perks post-probation, including discounted shopping, travel, and subsidised gym membership

Ideal Candidate

• Passion or interest in premium drinks - previous experience within a beer or beverage serving environment desirable
• Exceptional communication skills, with a knack for networking, relationship building and engaging diverse audiences
• Dedication to delivering outstanding customer service and stand-out brand activation
• Strong numeracy, financial acumen and commercial awareness
• Impeccable organisational skills, including planning and prioritisation
• Proven track record of achieving results and adapting to fast-paced environments
• Commitment to continuous learning and development within the industry

Key responsibilities

• Serve as the trade face of AUK's premium beer portfolio and an advocate for the beer category.
• Support and collaborate with AUK regional sales teams to deliver an agreed number of advocacy, engagement, training and activation activities across core accounts.
• Account management of designated outlets, achieving visit targets, and delivering annual distribution, retention and volume goals.
• Capture and report data and insights from each visits using a CRM system

Ready to raise a glass to this exciting opportunity? Apply today!

CPM has been accredited Investors in People Gold award and places great importance on the training and development of our people. We work in a cooperative environment where great ideas and achievements are shared and celebrated.

CPM is an equal opportunities employer, we depend on having diverse talent with a range of backgrounds, skills, and capabilities.

Customer Solutions Executive - Epsom (Hybrid role) - £28,000 + Excellent benefits

Are you interested in working for one of Surrey's most prestigious organisations? Our market leading client are looking for a Customer Solutions Executive to join their team on a permanent basis.

Maybe you have been working within another position incorporating customer service and accurate administration, if so, this could be the perfect opportunity for you to put both elements together and work for a world leading company.

The environment is fantastic, and this client have gone from strength to strength… they are expanding, and therefore the Customer Solutions team needs your help!

The Role:

• You will be on the front line of the business, speaking to a variety of customers including internal and external.
• Dealing with requests and updating the company system or forwarding onto the correct department.
• Follow end of contract contact strategy, ensuring each contact is tailored to that particular customer, advising of their available options and having a customer first approach.
• Self-manage end of contract and loans, ensuring the customer is contacted within the agreed SLA, providing a tailored experience for the customer and manage the customers' expectations.
• Self-manage all Non-Toyota & Lexus loans from initial contact to the pay-out and activation of the agreement
• Liaise with third party Centres to ensure customers' expectations are met.
• Establish an extremely good working relationship with New Business and Customer Experience.
• Manage ongoing relationship with external and internal customers.
• Actively reviewing current processes looking at ways the company can improve, engage in the exchange of "best practice" within the team.
• Using the company system, you will accurately input new data and follow processes to make sure time critical actions are completed when necessary.

The Person:

• Individual with a positive Mindset
• Self-Motivated
• Strives for high quality work
• Dedicated to change with and inquisitive mind
• Customer first attitude
• Determination and persistence
• Continuously looking to improve current processes.
• Team player

Benefits:

• Pension scheme - matrix of options starting from 0% employee contribution. Increased employee contributions can take the employer contribution up to 15%.
• Bonus of up to 10% of salary per annum based on company performance.
• Life assurance of 10 x salary
• PMI cover via Bupa - single, partner/spouse and dependent children
• Income Protection Scheme
• 25 days annual leave plus bank holidays
• Employee Car Scheme
• Flexi Working Hours Scheme (if applicable)
• Employee Assistance Programme
• Summer BBQs and Winter/Christmas party/celebrations
• On site café, restaurant and gym, Perkz (voucher discount site), sports and social club
• On-site parking

Please apply today to be considered for this position.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Customer Solutions Executive - Epsom (Hybrid role) - £28,000 + Excellent benefits

Are you interested in working for one of Surrey's most prestigious organisations? Our market leading client are looking for a Customer Solutions Executive to join their team on a permanent basis.

Maybe you have been working within another position incorporating customer service and accurate administration, if so, this could be the perfect opportunity for you to put both elements together and work for a world leading company.

The environment is fantastic, and this client have gone from strength to strength… they are expanding, and therefore the Customer Solutions team needs your help!

The Role:

• You will be on the front line of the business, speaking to a variety of customers including internal and external.
• Dealing with requests and updating the company system or forwarding onto the correct department.
• Follow end of contract contact strategy, ensuring each contact is tailored to that particular customer, advising of their available options and having a customer first approach.
• Self-manage end of contract and loans, ensuring the customer is contacted within the agreed SLA, providing a tailored experience for the customer and manage the customers' expectations.
• Self-manage all Non-Toyota & Lexus loans from initial contact to the pay-out and activation of the agreement
• Liaise with third party Centres to ensure customers' expectations are met.
• Establish an extremely good working relationship with New Business and Customer Experience.
• Manage ongoing relationship with external and internal customers.
• Actively reviewing current processes looking at ways the company can improve, engage in the exchange of "best practice" within the team.
• Using the company system, you will accurately input new data and follow processes to make sure time critical actions are completed when necessary.

The Person:

• Individual with a positive Mindset
• Self-Motivated
• Strives for high quality work
• Dedicated to change with and inquisitive mind
• Customer first attitude
• Determination and persistence
• Continuously looking to improve current processes.
• Team player

Benefits:

• Pension scheme - matrix of options starting from 0% employee contribution. Increased employee contributions can take the employer contribution up to 15%.
• Bonus of up to 10% of salary per annum based on company performance.
• Life assurance of 10 x salary
• PMI cover via Bupa - single, partner/spouse and dependent children
• Income Protection Scheme
• 25 days annual leave plus bank holidays
• Employee Car Scheme
• Flexi Working Hours Scheme (if applicable)
• Employee Assistance Programme
• Summer BBQs and Winter/Christmas party/celebrations
• On site café, restaurant and gym, Perkz (voucher discount site), sports and social club
• On-site parking

Please apply today to be considered for this position.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Your new company
An excellent opportunity to work with a worldwide technology company based in Sunbury on a permanent contract as a trilingual Customer Service Specialist. The languages required for this role are English, French, and Italian. If you are looking to work within a corporate company that fuels the technology we use on a day-to-day basis, then this is a great opportunity for you. You will work a hybrid schedule with 3 days in the office and the rest at home, Monday to Friday, a 10-15% bonus each year, and many more benefits.
Your new role
Within your new role you will be responsible for all technical support queries and the management of the email database system, ensuring that a 24-hour response is achieved. You will also ensure any customers contacting the service through social media platforms are supported in a timely and efficient manner, whilst creating and maintaining a detailed record of all updates on their CRM database. You will also deal with stock control and refund requests, as well as some elements of order processing.
What you\'ll need to succeed
To be successful within this role, you will have excellent customer service, and great communication in English, French, Italian, Spanish, or German for a minimum of 1 year within a customer service environment. You will have the ability to work in a fast-paced environment, and be able to co-ordinate and resolve customer queries within a timely and efficient manner. You should have a high level of written English as you will be responding to emails and chat enquiries in a highly professional manner.
What you\'ll get in return
In return, you will be offered a generous salary of £26,500 per annum, with a 10-15% bonus each year paid every quater, with a hybrid working schedule of 3 days in the office and 2 at home. Monday to Friday you will work 8AM-5PM with a 3PM finish each Friday PLUS a 24-day holiday PLUS all bank holidays. There are numerous benefits on offer, including private parking, private medical care, up to £150 per month for travel, private dental care, £250 per annum towards a gym membership and many more.
What you need to do now
If you\'re interested in this role, click \'apply now\' to forward an up-to-date copy of your CV, or call us now.
If this job isn\'t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk