Total 12 Manager customer service job vacancies in Chesterfield, Derbyshire, S41 7JL

Would you like to join a team that is contributing to making Buzz the Nation’s No1 Choice for Bingo?

We have a fantastic opportunity to join the Live Bingo Team and are on the lookout for a Live Bingo Deputy Manager based in our Live Bingo Studio in Derby.

We are looking for an experienced manager either who is ready to step into a Deputy role or who is currently at Deputy level and would like to expand their career.

Working alongside the Live Bingo Customer Operations Manager, you’ll be responsible for a team of Live Bingo Hosts and Chat Stars who are delivering our bingo products across our Omni-Channel business for clubs and our online bingo rooms.

We are looking for the right person who can bring their retail management experience and help develop the team further. You will be someone who thrives and has passion in leading, coaching and guiding a team to be super successful enabling everyone to reach their full potential.

Delivering an exceptional customer experience, service and standards is part of who we are in the Live Bingo Team. We are looking for someone who has enthusiasm, dedication, commitment, and drive. You will play such an important role in the team delivering this to for our customers along with achieving all our KPI targets. You need to have an analytical eye, spot areas of improvement and help build plans within the team that elevates us from our competitors. You will at times work closely with the Bingo Product, Marketing & Social, Retail Commercial and Customer Service teams.

Your knowledge and experience


Previous experience of managing a team in a face-to-face customer service role, ideally within a bingo, leisure, hospitality, or retail environment
Previous experience of working within a gaming environment
Evidence of being able to create, manage and drive new Initiatives through others.
Has presence and impact within groups.
Self-aware and welcomes constructive feedback.
Committed to your own and other's development.
Ability to multi-task and effectively operate in a dynamic, constantly evolving environment.
A track record of delivering high levels of customer service & KPI delivery.
Strong customer focus with service values & team principles.
Brings business awareness to decision making.
Understanding of KPI's that may affect the commerciality of the business.
A relentless focus upon customer service standards with strong attention to detail


Hit the Jackpot with Our Benefits

In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We’ll help you build your skills and career as you work with us in a business that never stands still. That means you’ll have access to:


Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
Thrive App – for your mental wellbeing approved by the NHS
My Eva – an online financial expert to help with any money-related matters
Buzz Brights Apprenticeships including – Customer Service Level 3
Buzz Learning, our digital learning platform with access to 100s of online courses
In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
Access to Trained Mental Health Advocates for advice on your mental wellbeing
Staff discount 50% off bingo tickets, food & soft drinks
Refer a Friend Scheme
Pension Scheme


Your skills:


Ability to work in a dynamic and agile way and deliver on deadlines
A keen eye on attention to detail when delivering outputs of work
Strong communication skills, written, spoken and visual for our internal teams and customer user experience
Not afraid to explore out of the box thinking to deliver a better customer user experience
Able to adapt quickly to changing demands.
An enthusiastic self-starter who identifies opportunities


For more onformation please see attached job description and apply today!

#BB1

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

We have a fantastic position available for a Care Service Manager to join the Emh care and supports division of the group. This is a management role overseeing 3 – 4 of our supported living services and directly managing the support team.

Do you have?

- Experience of working as a Team Manager/Scheme Manager.
- The skills to effectively manage 3-4 Supported Living properties.
- A passion for ensuring that outstanding, outcome focused care and support is delivered.
- Experience of working with vulnerable people in a CQC regulated environment.
- Excellent communication skills to lead the team efficiently.
- Ability to manage a high performing team to achieve great results.

Proud member of the Disability Confident employer scheme

Service Care Solutions have a new and exciting opportunity which has become available in the Derby area! The role itself is working a emergency call handler for the elderly who has the emergency button assistance built into their home.

Derby City Council are looking for a new face to join their forever growing team to assist with the inbound calls made from the elderly community who are currently still living in their own accommodation.

The team is a 24-hour emergency monitoring and response service that provides support to people in their own homes through their connection link to their own internal telecare service which is available 24/7 and 365 days a year.

Customers activate a support call at any time 24/7 via the alarm unit installed in their own home and or the sensors attached to it. Our Call Handler Responders will then discuss and assess the nature of the emergency and will action an appropriate response. Responding themselves if required. In the case of a serious emergency, the emergency services will also be contacted.

The role is a full time role working NIGHTS between the hours of 23:00-7:00am on a rota basis currently paying £15.98-£20.00ph

Requirements for the role:

Needing to be a driver

Need to have experience with call handling OR a care background

Enhanced DBS

Previous experience as a team leader/supervisor

Must have previous experience working with the elderly

If this is something you are interested in then please get in touch!

APPLY NOW - Send your CV to Macy… macy.robinson@servicecare.org.uk

Why Service Care Solutions?

• A Dedicated consultant specific to your area of work with up to date knowledge on markets and new positions.
• We operate nationwide working with both public and private domains.
• All Compliance paid for including DBS and Social Work registration.
• We operate 3 payrolls per week
• Bring your Job to us bonus of £250
• Refer a friend Bonus of £250

*Service Care Solutions also offer a referral fee of £250 for anyone you may know*

If this is something you are interested in, please send across your CV to macy.robinson@servicecare.org.uk or give me a call on 01772208964

Service Manager - Motor Trade - Vehicles
Location: Chesterfield
Salary: £45K - £50K basic DOE. OTE 60k
Hours: Full Time Monday to Friday 40 hours, saturdays as required

We have an exciting opportunity which has arisen for a Service Manager to join our Large dealer group. Within this role you shall be responsible for overseeing the service department within the depot, providing support and assistance with the aid of the Workshop Controller.

This is a hands-on role ideal for someone with previous experience in managing people.

Fantastic benefits package that includes:

• • Competitive salary and bonus scheme dependant upon skills and experience.
  • A life assurance plan and a company pension subject to T&C's.
  • 26 days annual leave, increasing to 28 days at 5 years' service and 30 days at 10 years' service (from 1st July 2022) plus bank holidays.
  • Flexible working policies.
  • 26 weeks paid maternity leave and 4 weeks paid paternity leave.
  • A range of training and leadership development programmes.
  • Colleague referral scheme worth up to £1000 per referral.
  • Preferential Service Rates (This includes family and friends)
  • Long service reward and Loyalty incentives.

Role: Service Manager

• Manage all Service Department procedures with the aid of Workshop Controller
• Fully support the Workshop Controller, in his daily routine and take control of any ongoing issues.
• Be available to give the Workshop Controller advice and assistance on technical matters
• Ensure service reception and workshop control manage planned events including MOT bookings, PMI's and services including workshop loading.
• Ensure T card's system is live and accurate, further to ensure scheduled bookings show up to two weeks in advance and confirmed both two weeks and two days in advance.
• Ensure the night shift work is confirmed two weeks, two days in advance and on day of booking, all parts for repairs and servicing are on the shelf and marked with the job No. Ensure that the work is prioritised and collection times noted in conjunction with the Workshop Controller.
• Manage and oversee the daily operation of service department, to include daily checks.
• Ensure that service reception has obtained starts up numbers for ALL work, including further updates for all additional work, job cards are opened accurately to include all driver defects, including instruction on collection times. Taking special note of all cash sale customers.
• Take full control of the WIP on a daily basis to ensure that every effort is made to ensure the WIP is kept under the KPI levels, questioning all old jobs to ensure prompt close down.
• Ensure warranty and R&M procedures are adhered to at all times, and correct authority is obtained from the manufacture or R&M provider before any work commences.
• Review all warranty jobs to ensure coded and fully compliant to the manufacture warranty standards before sending for costing.
• Ensure all outstanding campaigns are added to the job sheet on creation, with a copy of the campaign included in the job set. Ensure a second check is carried out for any outstanding campaigns on job completion
• Ensure all service paperwork is completed and available for the customer to view on r2c.
• Monitor in conjunction with the Workshop Controller that all job cards and paperwork is filled in correctly with the required information; jobs sheets completed with clear accurate defect repair information and split times on repairs carried out, parts listed, and sheets signed off.
• Dealing with customer queries and or complaints in a timely manner.
• Ensuring at the end of your shift each day there is a full hand over from you directly of any ongoing issues that need to be aware of.
• Provide quality reports on time and consistent with the current standards.
• Managing, coaching and motivating employees to ensure that targets and business objectives are met.
• Management of the service department budget.

Requirements: Service Manager

• A background within the Light Vehicle aftersales sector is essential
• Experience working as a Service or Depot Manager, within a Main Dealer is essential.
• Must possess the ability to communication well with customer and colleagues across different department, both face-to-face and via email and telephone.
• Organised and methodical approach to problem solving with attention to detail.
• The ability to work under pressure.
• Ability to demonstrate your knowledge, skills and achievements in a successful retail and service management position
• Excellent commercial acumen, with superb communication skills and an ability to influence at levels within the business

INDAS

Octane reference: OC17955
Consultant: Billy Olivier
Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.

We are recruiting across the UK for Head of Business, General Manager, Dealer Principal, General Sales Manager, New Car Sales Manager, Used Car Sales Manager, Dealership Accountant, Financial Controller, Aftersales Manager, Service Manager, Centre Manager, Sales Director, Operations Director, Regional Director, Bodyshop Director, Bodyshop Manager

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

A client within the Public Sector based in Derbyshire is currently recruiting for a Facilities Manager to join their team as soon as possible. The client is offering a full time, temporary position on an ongoing basis with the ideal candidate having experience of working within a local authority within a managing environment.

The Role

Key purpose of the role is to lead, manage and provide a responsive and efficient council wide facilities management support service, to all council owned and occupied property, non-statutory and general administrative/building functions required to ensure the safe occupation and use of council premises, which ensures the effective delivery and smooth running of all council services.

Key responsibilities will include but not be limited to:

• assess the support needs and requirements of the designated area of Facilities Management and continually review the support resource and framework model within that area to maximise the operational benefit of the service delivered.
• manage, motivate and develop the centralised Facilities Management officer resources through training, mentoring and coaching to facilitate a flexible, responsive and well-skilled workforce that delivers collaboratively.
• provide effective leadership of the designated area of Facilities Management including staff resource, contracts and operational budgets to deliver significant on-going efficiencies and evidence value for money in line with Financial Regulations.
• prepare then monitor and manage the division's multiple budgets.

The Candidate

To be considered for this role you will require to be educated to degree level in a relevant subject and have an ILM level 5 in supervisory management or equivalent BIFM level 5 qualification.

The below qualifications would be beneficial for the role:

• Minimum of five years management experience within a FM management role
• CBIFM (Certified Member - British Institute of Facilities Management)
• NEBOSH General Certificate
• Full UK Driving Licence.

The client is looking to move quickly with this role and as such are offering £27.96 per hour Umbrella LTD Inside IR35.

How to Apply

If this position sounds of interest, email a copy of your up-to-date CV to amy.dhawan@servicecare.org.uk or call Amy at Service Care Construction on 01772 208967 to discuss the vacancy in more detail.

Also, if this role is not of interest to you, but you are looking for new opportunities, please still get in touch as we cover all construction-related vacancies across the region.

Referral Bonus

If this role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.

Position - Home Manager
Employment type - Permanent
Location - Derby, Derbyshire
Salary - GBP69,400 p.a. with an OTE of GBP81,400 p.a
Hours - 40 per week

Benefits:
Employee discounts on multiple everyday purchases
Car lease scheme
Employee assistance program
Life insurance
BUPA
Options to buy extra holiday
Why work here - This is an elderly residential care provider who promote independence and respect. They want to be a superb place to work for all and put value on recognizing their peoples commitment and offer on-going personal development to all. They have a stable long tenure work force where many have been loyal to the business for over 20 years. They uphold a set of values that promotes kindness, achievement, good communication and their commitment to their staff.
About the role - As a Home Manager, you will have overall responsibility of a 78 bed dementia care service. Duties include recruitment, training, budgeting, liaison with relatives and external agencies, monitoring care plans, ensuring the home complies with all statutory and regulatory requirements and managing rotas to name a few.
Qualifications and Experience required - This Home Manager role requires the person to have a Level 5 in Health and Social Care, previous management experience, a thorough knowledge of dementia care and able to evidence longevity in pervious roles. Being a car driver is also essential.
If this Home Manager role looks of interest, please click apply. PLEASE NOTE, WE UNFORTUNATELY DONT OFFER SPONSORSHIP
Prospero Health and Social Care is acting as an employment business/social care recruitment agency in relation to this vacancy. The successful candidate will be required to register with Prospero Health and Social Care in order to fill this vacancy.
INDBRIHSC

Are you passionate about delivering excellent care? Do you want to make a difference to people’s life’s every day? Would you thrive in an environment that supports their employees to reach their full potential? Yes, then this is the role for you!

We have a fantastic position available for a Care Service Manager to join the Emh care and supports division of the group. This is a management role overseeing 3 – 4 of our supported living services and directly managing the support team

Proud member of the Disability Confident employer scheme

We are Eden Futures. We deliver exceptional support to people diagnosed with a learning or physical disability, acquired brain injury, autism or a mental illness.​

We are looking to recruit a Service Manager within our Specialist Supported Living Services based in Chesterfield. As the Service Manager you will be responsible for providing clear and structured day to day leadership, and support to the local team to ensure the highest quality of service is delivered.

Successful candidates will be required to have an Enhanced DBS check prior to commencing employment.

Benefits Include:

• Take your Birthday off plus 25 days holiday
• Free DBS Check
• Continuous Learning & Development opportunities - including access to bespoke training, Apprenticeships in Health & Social Care and Business and Leadership & Management
• Opportunities to develop through Eden’s Aspire programmes such as our Leadership Development Programme
• Health Cash Back and Pension Scheme
• Eligible for £500 bonus through our refer a friend scheme (unlimited referrals)
• Enhanced pay for maternity or paternity leave
• Blue Light Discount Scheme
• Eligibility for COSTCO membership

Main Responsibilities

• Be vigilant and proactive in reporting any safeguarding concerns you may have about vulnerable individuals in your care
• Proactively assist in seeking out new opportunities for growth and development of the service whilst protecting and safeguarding the Company’s values and culture
• Ensure that all new team members are appropriately recruited into the Company and analyse initial training and development needs
• Work in conjunction with the training team to ensure all staff receive the correct training
• In conjunction with the management team, recruit and select new staff taking an active part in the interview process
• Lead staff in enabling the service users to live fulfilling lives based around their individual needs and aspirations
• Attend interviews for potential new packages of care and support as required with the senior management team
• Ensure appropriate risk assessments are in place and implemented to safeguard the wellbeing of service users
• Implement induction/assessment programmes for all new service users, in conjunction with the wider management team
• Understand and promote a person centred and needs led approach to deliver a quality service which fully complies with the Eden philosophy, values, policies and procedures
• Understand the wider implications of the business in relation to the commissioning process, audit and inspection (CQC etc.)
• Always promote a professional image of the service and the Company.
• Establish and maintain positive working relationships with key stakeholders i.e. Adult Social Care & Health, CCG’s etc
• Ensure effective communication is established and maintained throughout the service and with external agencies, service users and their circle of support
• Ensure effective partnership working with external training and provider / agencies (i.e. NAS, SaLT and psychology services)

The Ideal Candidate

• Strong supervisory skills with the ability to support and develop a team
• Be qualified to a minimum standard of Level 2 in Health and Social Care
• Ideally you will have previous experience in a Supported Living or Residential service
• Experience of working with adults with Learning Disabilities or Mental Health conditions is preferable
• Be willing to undertake further training or development (Health and Social Care Level 3 or 4 and Diploma in Management Level 5 if applicable)
• Ability to work effectively in a fast paced, demanding role

A client within the Public Sector based in Nottinghamshire is currently recruiting for a Facilities Manager to join their team as soon as possible. The client is offering a full time, temporary position on an ongoing basis with the ideal candidate having experience of working within a local authority within a managing environment.

The Role

Key purpose of the role is to assist with the delivery of a programme of civil & highway infrastructure projects of all sizes, complexities and risk through conception, feasibility, planning, design, construction, and post construction phases to the required quality within specified time and cost constraints.

Key responsibilities will include but not be limited to:

• support and promote the Council's core values and corporate service standards and to communicate these throughout the team.
• carry out necessary consultations with other groups, sections, departments and organisations.
• assist in the development of a culture which is consistent with the Council's vision of enthusiastic and forward-looking partnership, and delivery of efficient and effective services within a Customer First environment.
• the operation and participation as necessary, in the Council's emergency plan and callout procedures.

The Candidate

To be considered for this role you will require to be educated to degree level in a relevant subject and have an ILM level 5 in supervisory management or equivalent BIFM level 5 qualification.

The below qualifications would be beneficial for the role:

• Minimum of five years management experience within a FM management role
• CBIFM (Certified Member - British Institute of Facilities Management)
• NEBOSH General Certificate
• Full UK Driving Licence.

The client is looking to move quickly with this role and as such are offering £27 - £28 per hour Umbrella LTD Inside IR35.

How to Apply

If this position sounds of interest, email a copy of your up-to-date CV to amy.dhawan@servicecare.org.uk or call Amy at Service Care Construction on 01772 208967 to discuss the vacancy in more detail.

Also, if this role is not of interest to you, but you are looking for new opportunities, please still get in touch as we cover all construction-related vacancies across the region.

Referral Bonus

If this role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.

Proud member of the Disability Confident employer scheme

m currently working with an Ashbourne based company to recruit for this newly created role.

This organisation designs, supplies, installs and supports AV solutions for hybrid working, such as video conferencing equipment and presentation displays and collaborative software to businesses throughout the UK.

Their mission is to help people work more collaboratively together using smart and simple workplace tech solutions. They’re unique in what they offer and how they work.

Through recent growth in 2023 that has seen two new roles already created and the team extended, they’re now targeting 30% growth year on year and it's time to recruit for this newly created role to start in 2024.

This role is unique to TecInteractive so please read on to see what a typical week would look like:

Contacting new customers post equipment install to arrange a visit to their site to support with basic system training (supported whilst you’re on site by the back office technical team, who will be connected remotely to troubleshoot anything super technical)
For existing customers, visiting them to manage the ongoing relationship, checking their needs, conducting basic surveys, relaying key information back to the team especially on changes in the business that might mean they need more support – this can be pre-arranged or you’ll have the kind of relationship built in the long-term where you can just drop in when passing to check that all is ok
Supporting key clients remotely with basic tech support requests keeping within SLA
Working closely with the back office technical team to upskill from a technical perspective to be able to support them when required
Supporting the wider team on an ad hoc basis with larger installs where it’s a whole team project
Please note that although this role is working within a technical IT / AV industry, it’s not imperative that you have a technical IT or AV background. What’s more important is that you’ve read the below and think, that’s me!

You enjoy building relationships, helping people and maybe have showcased / demo’d a product or a service before
You’re not averse to working with technology and are quick to learn when you’re faced with something new
You’re a logical thinker and troubleshooting comes naturally to you
As this role does require travel, a full UK driving licence and own car is needed. This role is office based with travelling to clients – 1 to 2 days per week with mileage paid for client visits.

Read more about them here

https://www.tecinteractive.co.uk/

https://www.linkedin.com/company/tecinteractive-ltd/

The first stage in the process will be an initial 10 min video Teams chat. We look forward to reviewing your application!

Please note that we have advertised this role with a few different titles as its a unique opportunity and as a new role, we're not 100% set on what the job title is. The main title is Key Accounts Manager. Please only apply once.

Please see the Job Description and Person Specification in the attachments. This document contains a full detailed description of the role and what the main responsibilities and duties are along with the criteria that are required.