Total 381 Manager customer service job vacancies in East London, London, E4 8SU

Service Manager

- Up To £50,000 Basic Salary / £62,000 OTE
- Monday To Friday 8am - 6pm ONLY!
- 25 Days Holiday + Bank Holidays, Life Insurance
- Company Vehicle
- Previous Main Dealer Service Manager Experience Required

Service Manager required for our Client’s Main Dealer based in the Heathrow area.

Our Automotive Dealership Client is currently seeking a skilled Service Manager to manage their busy Dealership.

For your hard work as a Service Manager for our Client you can expect a salary of £62,000 OTE.

The hours of work in this Service Manager position are Monday To Friday 8am - 6pm.

Responsibilities as a Service Manager for our Client

- A Customer Service orientated Service Manager who is able to coach the service team to deliver only the best Customer Service
- Organised and the ability to think on your feet
- Innovative with the ability to think of new methods to drive performance through your team
- Target focused and can drive a team of Service Professionals to success

Requirements of this Service Manager Role

- Previous working experience within a Service Manager capacity
- Outstanding Management skills
- Technically minded
- Ability to get things done without compromising on Service delivered.

If you are interested in hearing more, or wish to apply for this Service Manager job please send your CV to Ben Loft quoting the job reference number.

Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Service Manager job get in touch today.

For the best Automotive Service Manager, Motor Trade Service, Vehicle Service Manager, Service Management jobs be sure to contact our team.

© Perfect Placement UK Ltd – See our website for details

Provide timely, efficient and effective operational service management leadership for both services within the Surgical Division to ensure these are responsive, innovative and provided to the highest possible clinical and performance standards. Provide clear leadership ensuring that all staff are appropriately managed and developed, and that they are efficient, effective, engaged and motivated. Take forward agreed projects to improve service delivery and patient experience in key areas. Lead on ensuring that all performance/quality targets are met. Problem solve as appropriate, and develop and implement lasting solutions in conjunction with clinical colleagues. To be a key member of the Surgical Management Team, taking full responsibility for actions and for keeping other team members fully informed at all times.

Working hours: 40 hours per week (Monday – Friday with on call and occasional weekend cover)
Interview Date: To be confirmed
Are you an experienced manager with a passion for people? Do you have proven experience in developing staff teams and implementing change? Do you have experience in working with young people?
We are looking for a Service Manager to lead the staff team in our Young People (18-25years old) service in Grieg House in London. While the successful applicant will have practical experience in change management, they will also be enthusiastic, a good communicator, passionate and positive.
Job Summary:

The service will support up to 20 Young People within Greig House, located in Poplar, London.
The service will provide person-centred individual support to Young People with low to medium support needs.
Service will follow Trauma and Psychologically informed frameworks for support provided to Young People
Young People will be referred to the service by the Housing Options and Support Team (HOST) and the Through Care Services (TCS).

Key Responsibilities: This role is vital to the success of the projects providing leadership and inspiration to the staff and encouraging an enabling environment, leading in psychologically informed practice within the values of The Salvation Army. The successful candidate will be in sympathy with the Christian ethos of the Salvation Army and will be responsible for all aspects of the programme including the spiritual ministry. The role requires liaison with the Local Authority Commissioners and pathway co-ordinator, as well as other agencies.
The successful candidate(s) will be able to demonstrate: NVQ4 or equivalent in a related field; Proven experience of managing teams; excellent communication skills; knowledge of health and safety; understanding of funding in supported housing; ability to build positive partnerships.
This role has an occupational requirement that the successful candidate must be a committed and practising Christian and will be in sympathy with the doctrines of, and supportive of, the purposes and the aims and objectives of The Salvation Army.
In order to complete your application please download and read the job profile and any other attachments.
In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.
Appointment subject to satisfactory references, proof of right to work in the UK, Enhanced with barred list adult and child workforce and relevant qualifications and Health Assessment
For details of how to prove your right to work in the UK please click here and please note that we are unable to offer sponsorship.
Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.
We reserve the right to close this advert earlier if we feel that we have received sufficient applications.
Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below.

Please see the attached JD for full criteria and role requirements. Play a lead role in the design, development, facilitation, planning and implementation of strategic service development, service improvement or service reconfiguration programmes. Initially these programmes are likely to include community single point of access and inter-related community pathway development for the organisation. Apply flexible service design and development methodology to transition complex service configurations to a desired future state with appropriate co-development/ co-production with a wide range of stakeholders at the heart of the approach Adopt fit-for-purpose programme and project management approaches to enable implementation and draw on deeper expertise where appropriate Lead change management in the design and implementation of service development strategies

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below. We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.

Service Delivery Manager

Salary: £41,496.00 per annum + 17.5% Bonus and Veolia benefits

Location: Camden Office, Alperton Central Depot, Marsh Road, Alperton Lane, Wembley, Middlesex, HA0 1ES

Hours: 40 hours per week, Monday to Friday, 6:00am to 15:00 pm. Working 1 in 4 weekends



When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.



We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.



What we can offer you;

• 25 days of annual leave
  
• Access to our company pension scheme
  
• Discounts on everything from groceries to well known retailers
  
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
  
• One paid days leave every year to volunteer and support your community
  
• Ongoing training and development opportunities, allowing you to reach your full potential
  

What you'll be doing;

• Lead the day-to-day operations to develop a motivated team that constantly meets operational and performance objectives.
  
• Deliver a high-profile management style to build relationships and support the team.
  
• Develop a strong relationship with the Client team.
  
• Ensure staffing levels are effectively managed.
  
• Ensure the operational team is fully competent and developed within their role.
  
• Induct all new employees and ensure they receive the relevant training.
  
• Ensure staff use the appropriate PPE, tools, systems and equipment.
  
• Review and analyse operation data to ensure an industry-leading customer service is maintained whilst maximising contract performance.
  
• People management including welfare, performance, attendance, disciplines, grievances and training.
  
• Ensure the budget is met and rationalised.
  
• Update and inform the Operations Manager of all matters relating to service and the team.
  
• Produce written reports when requested.
  

What we're looking for;

• Ability to engage with local residents on Collections issues and to work with the local client and SAMO's on resolutions.
  
• Good knowledge on Health and Safety in a delivery and waste collections environment.
  
• Flexibility to work varied hours Monday to Sunday to support and manage the Collections.
  
• SLA and HR management (leave planning, sickness, long term absence, discipline, LTI's).
  
• Ability to conduct operational checks and audits on Collection teams as and when required.
  
• Experience with working on the Echo, PowerBi & AVA
  
  Service Delivery Manager
  
  Salary: £41,496.00 per annum + 17.5% Bonus and Veolia benefits
  
  Location: Camden Office, Alperton Central Depot, Marsh Road, Alperton Lane, Wembley, Middlesex, HA0 1ES
  
  Hours: 40 hours per week, Monday to Friday, 6:00am to 15:00 pm. Working 1 in 4 weekends
  
  
  
  When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.
  
  
  
  We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.
  
  
  
  What we can offer you;
  
• 25 days of annual leave
  
• Access to our company pension scheme
  
• Discounts on everything from groceries to well known retailers
  
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
  
• One paid days leave every year to volunteer and support your community
  
• Ongoing training and development opportunities, allowing you to reach your full potential
  
• 
  
  What you'll be doing;
  
• Lead the day-to-day operations to develop a motivated team that constantly meets operational and performance objectives.
  
• Deliver a high-profile management style to build relationships and support the team.
  
• Develop a strong relationship with the Client team.
  
• Ensure staffing levels are effectively managed.
  
• Ensure the operational team is fully competent and developed within their role.
  
• Induct all new employees and ensure they receive the relevant training.
  
• Ensure staff use the appropriate PPE, tools, systems and equipment.
  
• Review and analyse operation data to ensure an industry-leading customer service is maintained whilst maximising contract performance.
  
• People management including welfare, performance, attendance, disciplines, grievances and training.
  
• Ensure the budget is met and rationalised.
  
• Update and inform the Operations Manager of all matters relating to service and the team.
  
• Produce written reports when requested.
  
• 
  
  What we're looking for;
  
• Ability to engage with local residents on Collections issues and to work with the local client and SAMO's on resolutions.
  
• Good knowledge on Health and Safety in a delivery and waste collections environment.
  
• Flexibility to work varied hours Monday to Sunday to support and manage the Collections.
  
• SLA and HR management (leave planning, sickness, long term absence, discipline, LTI's).
  
• Ability to conduct operational checks and audits on Collection teams as and when required.
  
• Experience with working on the Echo, PowerBi & AVA.
  

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to be listed in The Sunday Times Best Places to Work 2024, being named as a Top 10 Very Big Organisation to work for two years in a row! This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.

We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.

We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.

We therefore welcome and encourage all candidates who meet the minimum requirements to apply.

Total remuneration range $149,914 to $158,607 pa
Full-time continuing appointment
Toowoomba, Springfield or Ipswich campus


Total remuneration range $149,914 to $158,607 pa
Full-time continuing appointment (36 hours/week)
Toowoomba, Springfield or Ipswich campus

At UniSQ, Australias leading regional University, were committed to innovation, excellence and providing an exceptional experience for our students and staff. Our ICT Client Support team plays a vital role in delivering high-quality, proactive services to ensure a seamless ICT experience across all UniSQ campuses.
As we enter a period of transformation and innovation, were looking for a dynamic Service Delivery Manager to lead our ICT contact centre to ensure our support processes, incident management and resolution delivers an exceptional standard of service across the University.
Who you are
Youre an agile, innovative leader with a passion for service excellence and process improvement. You
... Click here to view more detail / apply for Service Delivery Manager

Responsibilities include but are not limited to: Lead on the transformation, provision and maintenance of high-quality services in line with the Trust vision, objectives and values, and national guidance. Contribute fully to the ACS senior management team with additional specific service management and professional responsibility within the Division. The post has external relationships with the Clinical Commissioning Groups (CCG), Local councils and Whittington Hospital Acute services and other neighbouring acute and Community NHS Organisations. Ensure the delivery of high-quality care and customer services, continual service improvement, service re-design and development, managing staff performance, and providing professional advice on service improvements. Deputise for the Borough Lead & Associate Director of Nursing/Therapies/Therapies as necessary. To lead on the continuing development of Urgent Response areas in the light of current health strategies and improve integrated working with other agencies e.g. Discharge to Assess, STP transformation etc. To be accountable for the delivery of Urgent Response services. This will include ensuring clinical standards of practice, advising or leading on recruitment and retention of staff in these teams, and giving professional advice to other service managers. To foster cross-professional working with professionals across the Trust in order to improve patient delivery and care, including developing training, liaison and joint working. To be responsible for and line manage the staff within the Urgent Response services and support staff for the community services listed below in Haringey or Islington: Integrated Discharge Team Rapid Response Borough-based Virtual Ward Bed-based intermediate care District Nursing assessment Therapy assessment Early supported discharge

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

Head of SEND Outreach Support Services

Grade: PO10 (or Equivalent Salary on Soulbury Terms and Conditions)

Are you a skilled leader with education-based experience who can motivate and energise people to find creative solutions? Can you promote the engagement of children and young people and their families in our services? Do you model a leadership style that empowers others? Can you deliver positive change for children?

We are looking for a knowledgeable, enthusiastic, vibrant and creative Head of SEND Outreach Support Services with the skills and experience to join our senior leadership team to help us realise our ambitions. This is a key leadership post that involves a high level of collaboration contact with other leaders from across children's services and our SEND partnership. You will provide support, challenge, and relentlessly focus on improving outcomes for children within SEND within the current challenging landscape. You will have a professional background in delivering services within an educational framework and will hold a small clinical commitment in one of our Outreach teams.

In the SEND Outreach Service, we continue to invest in meeting the needs of children and young people with Special Educational Needs, Disabilities in Greenwich. We have a dynamic staff team of over 60 staff in 5 teams to enable us to build aspirations, be person centred and focus on realising outcomes.

The successful candidate will work closely with the Senior Assistant Director (Inclusion, Learning & Achievement), as well as elected Members and partners including Adult Services, Community Health providers such as Oxleas, public health and the voluntary sector to ensure that Greenwich is a place where every child and young person has the best chance to succeed and where children and families are safe, healthy and thrive.

We pride ourselves in Royal Greenwich on having an innovative learning culture dedicated to improving outcomes for children, young people, care leavers and their families. Royal Greenwich is a great place to live and work. Benefiting from excellent transport links ranging from Crossrail to the Elizabeth line to the Uber boat, we're one of the easiest boroughs to get to and navigate your way around.

Royal Greenwich is an inclusive employer, our organisational diversity is one of our greatest strengths and it really matters to us. We want our workforce at all levels to reflect and respect the diversity of our communities, bringing richness, inclusivity and innovation to our work and the services we deliver. We know we are not there yet at the senior leadership level and actively encourage applications from under-represented groups. We put equity at the heart of our recruitment and are committed to tackling discrimination in all forms. We are steadfast in promoting a diverse and inclusive community, an environment where we can all be ourselves, flourish and succeed.

If you want to work in a place where you can represent our values apply now and join us in making a difference to our children's futures, your future and ours.

When applying please view the Job Description and Person Specification for the essential requirements for this role and address these when completing your supporting statement.

Closing date for applications: Sunday 17th November 2024

Shortlisting: W/C 18th Nov

Officer Panel Interview: W/C 25th Nov

Royal Borough of Greenwich reserves the right to close any vacancy earlier than the advertised closing date should there be a high volume of applications received.

Proud member of the Disability Confident employer scheme

Main Duties and Responsibilities 1. General and Site Management a) To be responsible for the oversight and day to day efficient and effectivemanagement of the Haven sites coordinating and linking with all staff groups including clinical teams and key partners such as the Metropolitan Police. b) To support day to day line management guidance to Administrators and other admin staff not part of reception staff team where requested by the Service Delivery Manager, Business Support (SDM, BS).c) To respond to daily problems and ensure that issues are swiftly resolved. Working with the senior management and clinical teams to implement longer term solutions to issues raised where required.d) To highlight issues of service cover across the multi-disciplinary team, particularly the 24/7 agreed level of forensic cover, coordinating with the clinical leads and the wider management team. e) To represent site management issues at all relevant internal and external meetings including the Havens Risk and Governance Committee, Havens Operational Group and sub-committees thereof including the Haven/Police/CPS partnership sub-committee.f) Working with the Quality and Operations Manager (QOM) and SDM, BS to ensure that facilities and other resources are available to meet site service needs.g) Ensure that delegated roles of fire officer(s), health and safety officers and other relevant corporate roles are covered within the staff team at the sites.h) To provide high level admin support to the service in achieving and maintaining accreditation. As part of the management team contribute to the development of service delivery, business and other plans and support the QOM and SARC ServiceManager in the production of business cases where required. To draft all business plans related to business support systems and procurement and materials management, including new equipment SLAs.As part of the management team represent the Havens on external bodies and meetings as agreed with the QOM and/or SARC Service Manager. Additionally, under general management:k) To deputise for the Quality and Operations and Manager and SARC Service Manager as and when required. l) To cover for the Service Delivery Manager, Business Support in their absence, including in respect of line management of the Administrators and other admin staff not part of reception staff team. 2. Service Delivery and Developmenta) Working in collaboration with SDM, BS taking a lead role in facilitating process improvement within the administration and systems parts of the service and wider Haven partnership including undertaking full life cycle project management responsibility where required.b) Ensure that all systems dependent components of the Havens Service Level Agreement (SLA) are adhered to and standards, outcomes and performance indicators relating to systems and performance, such as compliance with witness statement standards, are met consistently across the service. c) Ensure consistency in systems, record keeping and high quality data integrity across the three Havens including relevant auditing processes. d) Ensure confidentiality in the management of data and that the service is compliant with the Data Protection Act, the Venereal Diseases Act, any other relevant legislation and Trust confidentiality and information governance policies; whilst equally ensuring that data is readily available as required for clinical, operational and management purposes and that systems are in place to enable access to data as required. e) Ensure with SDM, BS administrative and meeting servicing requirements are met for Haven meetings and the clinical and operational management teams. f) Ensure that the systems required to support the victim/client pathway, such as reception rotas, service wide telephone line and on-call triage pathways are in place and reviewed as necessary to ensure effectiveness for the victim/client pathway and particularly for the Metropolitan Police and other referring partners. g) To ensure active encouragement of client feedback about the service. h)To ensure that shared IT drives are structured so as to facilitate effective governance across the Havens sites and to approve the shared drive structure and usage and any access restrictions. i) To be part of the management team on any developments required to service systems ensuring that users are fully involved in design and functionality.

Job Description

The successful candidate will play an integral role within the IT Service Management Ops leadership team. Armed with a strategic focus and experience in application infrastructure resiliency as well as operational stability the candidate is expected to lead the swift service recovery from complex incidents and managing disaster recovery ensuring high service availability and customer satisfaction in IT service delivery. This position is crucial in ensuring operational stability, which includes leading improvements through process review/transformation and implementation of new initiatives and tools.

Key Responsibilities:

•Take ownership of critical incidents, facilitating resolution with the parties involved, and conducting thorough root cause analyses and post-incident reviews to boost system resilience.

•Transforming and driving operational excellence and system resilience by proactively preventing defects and eliminating inefficiencies in current processes.

•Continuously review the governance and processes of IT Service Management, proposing improvements or new methods to maintain operational agility and stability.

•Providing technical leadership and training to ITSM teams, including offshore resources, and mentoring them in their professional development.

•Align ITSM ITIL practices with various IT teams to prepare them for operational readiness, and managing changes and incidents to maintain efficient service delivery and system resilience.

•Develop technical talent and leadership in the team through upskilling programs and continuous feedback.

•Take accountability for service delivery performance, meeting customer expectations, and driving future demand.

Requirements

•Possess a degree in Information Technology or related fields with Infrastructure Library (ITIL)/Service Integration and Management (SIAM) certification

•At least 8-10 yrs of relevant experience in IT Infrastructure Operations and IT Service Management inclusive of at least 3 years in leadership role

•Proven proficiency in utilizing Agile methodologies for operations management.

•Certification in Business Continuity Management (BCM) is preferred but not mandatory

•Knowledge and hands-on experience with the ServiceNow Platform are preferred, with certifications in ITSM CAS, CAD, or CIS considered a bonus.

•Familiarity with network and cloud technologies (public, private), including Linux, Wintel, VMware, and DevOps.

•Proficiency in collaboration tools such as Microsoft Teams, Sharepoint, JIRA, and Confluence, and monitoring/orchestration platforms like ScienceLogic, Splunk, and APM.

•Ability to:

•Provide strategic direction and leadership to the service management team and influence management decisions with technical insight.

•Building and leading teams to maximize strengths and identify development areas, integrating automation and AI capabilities/solutions.

•Thrive in independent and team-based, hybrid environments with a mix of insourced and outsourced operational delivery

•Engage stakeholders as an advocate for operational resilience, excellence, and standards, driving best practices across work streams while incorporating automation and AI.

•Balance and manage multiple priorities in a fast-paced, growing environment, ensuring effective balance and prioritization in a fast-paced, rapidly growing environment.

•Navigate and escalate complex, multifaceted customer requests or initiatives, demonstrating agility and problem-solving skills

•Demonstrate leadership in overseeing Operations (on-premise and Multi-Cloud), including Major Incidents, IT Operations Command Centres, CAB Change Management, and Service Desk management, coordinating hybrid teams for stability and service excellence.

•Adaptive and responsive to dynamic environments.

•A proven track record in managing IT service delivery Command Centre and ServiceDesk operations, and addressing infrastructure support escalations (e.g., network systems, storage).

•Excellent communication skills across organizational levels, including executive management, supported by strong interpersonal skills, a positive outlook, flexible and adaptable approach.