Total 7 Director/C-Level customer service job vacancies in wellpinit washington

• Provide or assist in providing advice to leadership level employees in a multifaceted, national level organization.
• Expand and implement agency programs which protect data quality, transparency and/or security.
• Provide program authority in planning, organizing, coordinating, integrating, directing, appraising, and attaining results and objectives of assigned responsibilities.
• Provide national leadership and coordination for management and archiving of intellectual property, patents, and associated science and technology agreements.
• Formulate, coordinate, and implement a national research and development communications and science delivery outreach strategy to broaden and deepen strategic alliances.
• Lead and manage scientific integrity and intellectual property processes including technology transfer.
• Track performance measurements, accomplishments, and budgets of field units performing knowledge management.
• Plan and assign work to employees ensuring that production or quality standards are defined.
• Establish and communicate performance requirements to employees including conducting formal performance reviews and identifying developmental and training needs of employees.
• Perform administrative and human resources management functions for the unit such as providing advice, counsel or instruction on both administrative and work matters.
• Promote an inclusive work environment that is free from all types of discrimination.
• Perform supervisory duties 25% or more of the time.

The Associate Chief Counsel Corporate employs approximately 40 attorneys who work in our National Office in Washington, DC. These attorneys provide published guidance, field support, and legal advice on tax matters involving corporate organizations, reorganizations, liquidations, spin-offs, transfers to controlled corporations, distributions, to shareholders, debt vs. equity determinations, bankruptcies, and consolidated return issues affecting groups of affiliated corporations, among other matters.

As an Attorney-Adviser (Tax) - Assistant to the Branch Chief, you will provide a full range of legal tax advice and management related duties. You will perform the full range of legal work within the Branch, serve as a technical reviewer, and perform specific management duties as assigned. Assignments include but are not limited to:

• Assist the Chief in determining work priorities and work schedules. Follow up on work assigned to attorneys within the Branch and alert supervisor to any potential delays. Assist the supervisor in planning work to accomplished by Branch employees and determining work priorities and schedules for completion of work.
• Assist in the review of work products from branch employees and recommend to Branch Chief and/or Senior Technician Reviewer the acceptance or revision of work. Follow up to ensure accomplishment of work products, update supervisor on accomplishment of Branch employees, and provide guidance in researching and analyzing novel and uncertain points of law.
• Assist in ensuring that CORP's strategic plan, mission, vision, and values are communicated to the legal staff and integrated into the staff 's strategies, goals, objectives, work plans and work products. Work with the Branch Chief in initiating and implementing new or revised Branch procedures as necessary to improve workflow.
• Work with the Branch Chief to ensure an orderly flow work. Observe and recommend training based on needs and performance of Branch employees. Review briefs prepared by trial attorneys and, on occasion, prepare briefs for filing with the Tax Court. Furnish technical information, advice, and assistance in the development and drafting of tax legislation. Initiates, develops, and drafts regulations, revenue rulings, and other interpretations of the corporate tax provisions of the Code. Administer those provisions, including provisions for which precedents have not been established with respect to which the issues are highly controversial and sensitive affecting the Internal Revenue Service, and related matters.
• Respond to requests for private letter rulings, closing agreements, technical advice, and other advice or assistance of a technical nature submitted by taxpayers, authorized representatives, other divisions and branches of the Service and Counsel, Treasury, other Federal departments, state or local governmental agencies, and foreign governments. Review briefs prepared by trial attorneys and, on occasion, prepare briefs for filing with the Tax Court. Provide necessary expertise in developing the Service's litigating position.

The incumbent of this position serves as a Branch Chief responsible for the supervision and management of a Qualified Plans branch in the office of the Deputy Associate Chief Counsel (Employee Benefits) (EEE). The branch prepares regulations, revenue rulings, revenue procedures, and notices, announcements in connection with tax-qualified retirement plans and individual retirement arrangements. It also issues necessary legal opinions on matters relating to these areas, as well as private letter rulings, technical advice memoranda and Chief Counsel Advice relating to these areas. The branch also provides litigation support assistance in connection with the defense, settlement and processing of cases pending in the United States Tax Court, and refund cases filed in district courts and the Court of Claims inthese areas and reviews related tax legislation.

As a Supervisory General Attorney (Tax) Branch Chief, you will:

• Act as legal consultant to the IRS on some of the most difficult, important and complex professional and legal matters arising in the administration of the Internal Revenue laws. Direct exhaustive and detailed research on some of the most complicated legal problems and preparation of recommendations as to the position to be taken by the Service. Directs the participation by the branch in conferences with representatives of other interested offices concerning projects. Direct the branch employees in providing litigation support to other Counsel offices and the Department of Justice.
• Prepare or review proposed memoranda on various legal matters for submission to the Deputy Associate Chief Counsel (EB), Associate Chief Counsel (EEE), the Deputies Chief Counsel, the Chief Counsel, or the Treasury General Counsel for final approval. Prepare or review material for publication by the branch. Represent the Office in discussions with taxpayers on private letter rulings and in presentations to the public.
• Examine all matters assigned to the branch and assigns to each branch employee work appropriate to the employee's experience and skills.
• Exercise additional supervisory responsibilities over the branch as follows: plan the work of the branch that must be accomplished by the staff, including establishing priorities; insure timely performance of a satisfactory amount of high quality work; review work product of professionals and specialists in the branch for completeness, accuracy and consistency; evaluate performance of subordinates; give advice, counsel or instructions on both work and administrative matters, and resolve any issues raised; make recommendations for promotions, awards or reassignments; effect minor disciplinary measures such as warnings and reprimands and recommend actions in more serious cases; hear and resolve complaints from employees and, refer more serious unresolved complaints to Associate Chief Counsel; and identify and recommend developmental and training needs of employees.

We strongly encourage applicants to read the entire announcement before submitting their applications.

As the Director, Identity Assurance you are responsible for providing executive leadership and direction in the establishment and maintenance of a Service-wide strategy that ensures consistent oversight of all authentication and authorization needs across IRS functions and programs, ensuring the establishment of a secure environment for taxpayers to interact with the IRS.

As the Director Identity Assurance your duties and responsibilities include the following:

• Serves as consultant and principal advisor to senior management on all matters relating to identity assurance needs across IRS functions and programs. Provides executive leadership and direction through coordination with top-level heads of office. Formulates short and long-range program policies, strategies, and objectives for identity assurance efforts throughout the IRS. Manages a broad set of activities to enhance identity assurance and digital identity services related to federal tax matters. Coordinates program activities with other top-level IRS executives to prepare Service-wide policies, address cross-functional issues, new identity assurance strategies, and ensure consistency of approach. Provides strategic direction for the development and publication of policies and procedures regarding identity assurance including procedures for initiating new and/or enhanced services and for defining stakeholder roles and responsibilities and governance processes.
• Directs activities to build leveraged partnerships and collaborate with internal and external partners and stakeholders to provide organizational support and strategically deliver value-added, cost-efficient business and technology solutions. Provides executive oversight of the Digital Identity Risk Assessment process that defines the identity level of assurance and risk mitigations for IRS public facing applications. Provides executive leadership to design, develop, and implement the strategic vision for enhanced identity assurance. Collaborates with senior IRS executives to align people, processes, and technology initiatives to achieve this strategic vision and continuously monitor performance, identify risks and weaknesses, while also preserving the IRS's reputation as a premier governmental steward of private taxpayer data. Briefs all levels of IRS management as well as external stakeholders on IRS identity assurance developments. Prepares input to testimony and may participate in Congressional hearings related to IRS identity assurance matters.
• Leads development of business requirements for identity assurance, including the development and prioritization of business justifications and the establishment and monitoring of performance measures for initiatives. Assesses taxpayer needs, capabilities, and expectations to determine appropriate channels for optimal service delivery. Collaborates with the Chief Privacy Officer and other senior IRS executives to generate, develop, prioritize, and execute the portfolio of identity assurance activities/services/mitigations. Manages and chairs Advisory/Executive Steering Committee(s) that are composed of stakeholders from across IRS and responsible for oversight of the development of identity assurance program.
• Partners with other federal agencies, private industry, and international organizations to stay current with new technologies and assess trends and related practices in the identity assurance industry and evolving patterns in taxation. Consults with the Chief Privacy Officer in the design and implementation of security measures (standards and systems) to ensure the measures comply with policy and legal requirements and provides effective protection of taxpayer privacy. Partners with internal organizations, such as Records Management and Disclosure, to coordinate privacy aspects of regulatory adherence to email, instant message and other electronic files management policies and the control of sensitive information. Partners with Information Technology and Cybersecurity to develop and deploy innovative technologies to ensure a secure environment for taxpayers to interact with IRS.
• Ensures Service-wide adherence with identity assurance principles and National Institute of Standards and Technology's (NIST) digital identity guidelines technical requirements through a robust risk assessment process that looks at business processes for risks to identity assurance. Regularly assesses all applicable controls to the current environment identifying gaps and mitigations. Collaborates across IRS business units, functional units, and senior executive leadership to develop and implement identity assurance to increase operational efficiency and reduce taxpayer burden.

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov

As the Chief Procurement Officer (CPO), you will oversee, manage, and develop policies and procedures involving the procurement of supplies, construction, and services required to manage the overall operational efficiency within the Secret Service. As the agency authority on procurement and contracting matters, you will be responsible for the acquisition of all goods and services for the protective, investigative, and administrative mission of the Secret Service.

As a key executive advisor, you will inform the Chief Management Officer and the Chief Operating Officer on the interpretation of contracting laws, principles, and regulations to generate new procurement concepts or make recommendations regarding procurement matters impacting the Secret Service.

The primary duties include, but are not limited to, the following:

• Acquires commercial items, classified/sensitive intelligence technology, protective countermeasures, major nationwide telecommunication network systems, complex and diversified information technology systems and services, major system acquisitions for highly sensitive investigation and protection equipment, and state-of-the-art electronic and security systems. Products and services procured are unique, time sensitive, high dollar value and critical to the mission of the Secret Service.
• Plans, directs, and oversees a worldwide centralized procurement program through several subordinate supervisors who directly supervise contract and procurement specialists, automation specialists, and administrative/support personnel in procuring equipment, supplies, and services for the Secret Service.
• Refines procurement policies used in the acquisition of goods and services to enhance operational efficiency; develops and implements new procedures and processes to streamline and improve operations.
• Develops and maintains liaison with officials from other Federal agencies as well as state and local agencies, the private sector, administrators of other related programs and professional associations, and the Office of Management and Budget (OMB).
• Keeps abreast of newly proposed or enacted legislation impacting procurement programs, program innovations at the Federal, state, and local levels, and in the private sector. Provides authoritative interpretations, instructions, and guidance relative to all phases of procurement management. Provides information and guidance at meetings with senior officials of the Secret Service.

As the Chief Administrative Officer (CAO), you will oversee the major functions, services, and operational programs supported by and aligned under the Office of Enterprise Readiness (ERO). The Office is comprised of the Administrative Operations Division which drives, supports, and promotes various administrative functions and programs of the Secret Service to include administrative operations, vehicle lease management, personal property management, real property management, as well as procurement policy and management. You will be responsible for the overall leadership, strategic management, and annual performance in these areas and for promoting development and continuous improvement in management policies, practices, workflow and productivity, workforce skills and experience, and resource management to ensure the most efficient and effective means of support are provided in overall agency operations.

As a key executive advisor, you will inform the Chief Management Officer and the Chief Operating Officer of challenges or issues that have significant implications for the agency and work to resolve any deficiencies which directly impact the investigative and protective operations of the Secret Service. Your stewardship of ERO and its programs will require oversight of facilities and property management through several subordinate managers, who directly supervise facility and property management specialists, fleet management specialists, logistics and warehousing specialists, and support personnel in the worldwide management of Secret Service facilities and property.

The primary duties include, but are not limited to, the following:

• Oversees program planning activities for real and personal property, vehicle fleet management, integrated supply logistics and warehousing, space utilization and sustainability, and centralized procurement activities for all equipment, supplies, and services for Secret Service operations worldwide.
• Promotes the development of alternative solutions to problems arising from changes in work situations that have an impact on administrative program operations. Monitors and evaluates overall program effectiveness with a view toward efficient accomplishment of objectives.
• Represents leadership in administrative communications with internal partners, the Department of Homeland Security (DHS) and its components, the Office of Management and Budget (OMB), and other Federal agencies; defines objectives and priorities, and coordinates activities associated with administrative support functions. Develops and maintains liaison with officials from other Federal agencies as well as state and local agencies, the private sector, administrators of other related programs and professional associations, and OMB.
• Participates in policy development or revision activities; assures thorough and accurate policy and regulatory interpretations on the part of subordinate officials; and is accountable for the smooth functioning and coordination of programs under his/her authority.
• Directs short and long-range program plans and projections, oversees budget development, reviews budget forecast and justifications; conducts a comprehensive evaluation of organizational goals, objectives, achievements, staffing and equipment requirements, and organizational structure, and identifies and implements solutions to operational problems and issues to ensure the efficient and effective completion of work assignments and projects.
• Keeps abreast of newly proposed or enacted legislation impacting procurement programs, program innovations at the Federal, state, and local levels, and in the private sector. Provides authoritative interpretations, instructions, and guidance relative to all phases of readiness and administrative operation management. Provides information and guidance at meetings with senior officials of the Secret Service.