Total 431 customer service job vacancies in Beeston, Nottinghamshire, NG9 1HR

Service Care Solutions are the leading recruitment agency for the Probation service nationwide. We are currently recruiting for a Probation Service Officer in Nottingham - Immediate Starts Available subject to security clearance!

LOCATION: Nottingham
HOURS: 37 hours per week
DURATION: 12 weeks ongoing
PAY RATE: £18 - £20.07 (DoE)

As a PSO, you'll be responsible for managing your own caseload of individuals on probation, ensuring they actively engage with the Probation Service and fulfill their unpaid work requirements. You'll work closely with our dedicated delivery team to place offenders in suitable community placements and provide ongoing support and motivation throughout their sentence.

This is a fast-paced role that offers excellent opportunities for career development and a chance to make a real difference in your community.

About You

We're looking for empathetic, patient, and resilient individuals who are committed to helping others. While a degree isn't essential, experience working with people facing social or personal challenges is highly valued. Excellent written communication skills are a must, as you'll be responsible for producing clear and accurate reports.

Key Responsibilities:

• Assess and manage the risk posed by offenders to protect victims and the public.
• Supervise and manage offenders subject to community sentences.
• Collaborate with other agencies to prevent crime and support victims and offenders.
• Ensure compliance with Probation Service policies and procedures.
• Provide case management support to offenders.
• Produce accurate reports and documentation.
• Conduct prison, home, or alternate location visits.
• Work in court settings, including completing reports and prosecuting breaches.
• Deliver and co-lead accredited programs.
• Carry out safeguarding duties in accordance with agency policies.
• Demonstrate pro-social modeling skills.

Essential Requirements:

• Prebious experience working as a Probation Service Officer

This Role: Complaints Coordinator - 6 Month Fixed Term Contract

Location: Beeston, Nottingham, NG9 1LA

Salary: £28,619 - Hybrid Working based on a 37.5hr week

Free on-site parking

At Metropolitan Thames Valley Housing, we have an amazing opportunity for passionate and customer-service focused Complaint Coordinators to join our Complaints Team based in Beeston, Nottingham.

As a Complaint Coordinator you will be responsible for investigating and coordinating responses for Stage 1, and with further experience, Stage 2 complaints. This requires independent inquiry and collaboration with teams across the business to achieve fair and successful resolutions for our customers. You will play a key role in guiding and influencing constructive change within the organisation by identifying process faults and possible improvements to the customer journey.

This is a unique opportunity for someone with drive, empathy, and excellent communication skills to make a positive impact on the lives and satisfaction of our residents, while building strong relationships with senior executives and managers across MTVH.

We’re looking for someone who will…

• Be able to work on a hybrid basis, working 2-3 days per week from home and the rest from our Beeston office.
• Possess prior knowledge and experience in resolving customer disputes.
• Demonstrate exceptional organisation and time management, adhering to set timeframes for responses.
• Negotiate and persuade effectively to achieve a desired outcome.
• Advocate for our customers and show empathy towards their frustrations and needs.
• Apply best judgement to each individual situation and have an objective and pragmatic approach to problem-solving.
• Deliver clear and comprehensive communication, across verbal and written platforms, at all times.

In return we offer…

• A competitive salary of £28,619.
• Comprehensive in-house training to support your development and enhance your skill set.
• A modern and attractive office in Beeston, with beautiful surroundings, an on-site café, free staff parking, and easily accessible by public transport.
• 37 days off per year (including all bank holidays and a “belief day”, pro rata for part time), matched pension contribution up to 9% and much more…(Please see below or our Overview and Benefits attachment to see all our amazing benefits)

Please note :- we do not currently offer visa sponsorship.

What’s in it for you?

Our benefits include:-

• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
• 2 volunteering days per year for things like helping out in local communities
• An additional ‘Beliefs day’ once a year to have an extra a day off
• Supported family friendly approach with extended parental leave
• Enhanced pension with matched contributions of up to 9%
• Option to buy or sell up to 5 days annual leave per year
• Life assurance cover 3 x your salary
• Cycle2work scheme
• Hybrid Working - Dependent on job role and department
• Health cash plan scheme for your everyday healthcare needs which you can add your family members too
• Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan
• Access to extensive learning and training opportunities with Wisebox platform
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
• Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
• Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation

About us

We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.

Learn more about our benefits and organisation by viewing our attached document

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.

We provide a platform of Network groups for employees to share views, tell us what we’re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-

• Gender
• Ethnicity
• LGBTQ+
• Disability

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

Proud member of the Disability Confident employer scheme

• Acting as the first point of contact for personal and business banking customers within the branch and supporting customers through our digital transformation


• Identifying and addressing customer's needs


• Cash management control


• Utilizing various internal systems to update customer records


• Encouraging customers to schedule an appointment with our dedicated Personal Banking Team to discuss additional products and services


• Protecting and educating customers against fraud and scams


• Engaging with customers from various backgrounds including those who may be vulnerable


• Working towards personal/team targets and objectives


• Adhering to day to day regulatory and compliance requirements


• Working as part of a team, sharing and identifying ways to improve the service provided by the branch


• Participating in community outreach work and charity projects

• 
  Strong experience in a customer facing role, including telephony, retail or hospitality is essential
  


• 
  Knowledge of cash handling would be advantageous
  


• 
  A passion for excellent customer service with a positive, enthusiastic and resilient approach
  


• 
  Computer literate with the ability to navigate quickly and confidently around multiple systems whilst speaking to customers
  


• 
  Proficiency in assisting customers from diverse backgrounds, including vulnerable individuals.
  


• 
  A background of working in a fast paced environment and achieving targets or deadlines
  


• 
  Clear and concise two way communication skills - both written and verbal
  


• 
  Ability to follow and understand regulatory policies and processes
  

• 27 days holiday rising to 30 days plus bank holidays


• Annual bonus


• Pay progression review every 6 months


• Enhanced pay for working on a Saturday (an additional 35% will be paid on top of your normal hourly rate)


• Competitive pension with bank contribution up to 10% based on your contribution for example you pay 4% we pay 8%.


• Income protection


• Life assurance


• 2 paid days for volunteering per year


• Family friendly policies and supportive working environment


• Recognition scheme and a culture in which we celebrate success


• An inclusive work environment


• Active network groups, ran by colleagues for colleagues


• Full training with opportunities for career development

Proud member of the Disability Confident employer scheme

Customer Service Advisor

*MOTORTRADE EXPERIENCE REQUIRED*

Salary: £25,000K
Hours of work: 37.5 hours, Mon - Fri. NO WEEKENDS. Between 8 -5 so could either be 8-4 or 9 - 5.

Are you experience within the customer service advisor looking to transfer your skills across to a family owned business who look after their staff and based in the Nottingham area?

This is a company that primarily provide an automotive virtual diagnostic & programming service to a customer base that stretches throughout Europe.

Customer Service Advisor benefits:

• 30 Days Holiday including Bank Holidays (increasing with length of service).
• Our office serves as a hub of camaraderie, where colleagues are approachable, supportive, and readily offer assistance, nurturing a sense of belonging and teamwork among them.
• A range of facilities is provided to ensure employees' comfort throughout the workday.
• The canteen is fully equipped for meal preparation and dining, complemented by a chill-out area featuring a premium coffee machine from 200 Degrees, offering a conducive space for colleagues to connect and unwind during breaks.
• It's not all work and no play - a recreational area is available for employees to enjoy games such as pool, table tennis, or darts to unwind and bond with the team.

Customer Service Advisor Summary:

• Act as primary contact for customers by handling incoming product & service requests
• Complete enquiries at the point of sale where possible, accurately, and efficiently
• Provide excellent service to the satisfaction of all customers
• Use problem solving skills to resolve customer issues

Customer Service Advisor Detail:

• Become fully conversant with all functions of the bespoke IT platform
• Comply with all relevant internal processes & procedures
• Ensure optimum levels of productivity are always being met
• Confident telephone manner & all-round communication skills
• Flexibility within the various roles within the team
• Maximise all commercial opportunities for the business
• Actively promote best practice and innovative solutions to the business
• Ensure pro-active communication to all areas within the group
• Undertake self-development and training to enhance skills to ensure achievement of both personal and business goals
• Ensure the highest quality of work in accordance with company and customer standards
• Ability to work under own initiative and within a team
• Hands-on processing of customer orders
• Consistently apply and demonstrate vehicle manufacturer & model knowledge
• Experience with Microsoft Office and/or Freshdesk is preferred, but not essential. Full training will be provided

If it is something that you're looking for then please submit your application and we'll discuss the role and your CV.

Please note all applications will be strictly confidential and we won't send your CV out without talking with you first.

Recruitment Consultant : Danielle Kingston

Octane Recruitment

INDOJ

Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.

We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers, Customer Service, Telesales, Inbound Calls.

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

Be part of the force's expanding Information Services team!

Nottinghamshire Police has recently invested in its Information Services team, its people and the structure.

We provide technologies and IT services that directly impact operational policing. From the equipment that frontline officers require to be able to make decisions on the street, big data and analytics, 999/101 Control Room services, technologies that support digital investigations and everything in between! Information Services is at the heart of it all!

We are motivated by exploiting the technology to support and improve the Policing service provided to the community of Nottinghamshire. Joining the Information Services team, you can expect to be working alongside great people. We are committed to investing in professional development, training and accreditation.

Service Asset & Configuration Analyst

The Service Asset & Configuration Analyst is responsible for the administration, monitoring, audit and analysis of IT service assets, their configuration and components through the life cycle from the point of requisition through to decommissioning.

In this role you will maintain the standards and administer IT Service Assets and service components in the Service Portfolio, providing technical support and advice to IS technology leads, engineers and analysts, in respect of policy, process, procedures and operating standards across the Service Asset discipline within IS .

You will manage entitlement, compliance, audit and utilisation of service assets including software licenses, hardware and support contracts producing annual software assurance statements.

You will also support and administer changes to service assets through the change management process for local, regional and national technology change management.

Key Skills & Experience Required

Please refer to the Person Specification.

IMPORTANT INFORMATION

For current Office of the Police and Crime Commissioner staff applicants, please note that Nottinghamshire Police would be a new employer.

For further information about the role please contact Julie Mansfield Information Services by email to:

Vetting Level - Management - you must have resided in the UK for at least the last 5 years

Candidates currently at risk will be required to complete and attach the at-risk pro-forma document.

All applicants will be subject to the Force Vetting Policy.

Nottinghamshire Police is committed to the principles of Equality, Fairness and Diversity, and we welcome applications from all sections of the community in our efforts to recruit a diverse and flexible workforce that reflects the people we serve.

Proud member of the Disability Confident employer scheme

JOB TITLE: Customer Support

SALARY: £23,500

LOCATION(S): Nottingham, covering our friendly Nottingham, Arnold and Ilkeston branches
HOURS: 35 hours a week, including some Saturdays

WORKING PATTERN: Full-time


About this opportunity
Our colleagues are passionate about making a difference to customers, businesses and communities - could you join them and help Britain prosper?

As one of our Customer Support colleagues, you'd get the opportunity to earn, learn and develop within an inclusive, organisation with genuine values focussed on putting people first.

You could be greeting our customers at the welcome desk, helping them at the counter or working on other branch tasks. And you'll learn to make the most of your best talent - helping people - using our latest in-branch technologies and digital services.

From Day 1 we'll provide all the training and support you'll need and many of our colleagues also go on to gain industry qualifications or careers in the wider Group - there's a wealth of opportunities.


About us
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you'll need

• To be honest and genuine, caring about helping people with their finances (no previous banking experience required)
• The ability to quickly build relationships to give customers a fantastic experience.
• Acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.
• A genuine teammate - collaborating closely with branch colleagues to ensure your customers' needs are met.
• The flexibility to work in branches across the area and Saturdays when needed.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more.

(Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.)

Proud member of the Disability Confident employer scheme

Department: Adult Social Care and Public Health
Client: Nottinghamshire County Council
Salary: £16.11 per hour
Contract Type: 3-month temporary contract, with the potential for extension based on performance and service needs.
Hours: Full-time, Mon-Fri 9-5

Are you a compassionate, organised individual with a passion for providing excellent customer service? Nottinghamshire County Council are looking for a Service Advisor to join their Adult Social Care and Public Health team.
In this role, you will be the first point of contact for individuals seeking advice and assistance related to social care and public health services. You will provide information, signpost to relevant services, and manage referrals, ensuring that all enquiries are handled promptly and efficiently.

• Provide high-quality, courteous advice and referrals to the public, service users, and other agencies.
• Offer information on services available from the local authority and external agencies, including advice for self-funders and benefits.
• Triage incoming referrals and decide on appropriate actions, including signposting or referring for further assessment.
• Support front-line workers by offering specialist social care advice and guidance.
• Maintain accurate records and ensure excellent data quality.
• Handle complaints and liaise with local agencies to foster strong working relationships.
• Attend relevant team meetings and assist in maintaining up-to-date service information.

You will have excellent IT skills, knowledge of community care services and relevant legislation, including the Care Act (2014), the Mental Capacity Act (2005) and Deprivation of Liberty Safeguards. Ideally you will have at least two years' experience of care work, though this is not essential. You will have experience of working with the public, keeping records and constructing reports.

The role will enable you to work flexibly through the hybrid working model, with the working week split between home and the office. NCC staff enjoy access to the latest mobile working technology, support and supervision. An induction and relevant training will also be provided.

• A specialist consultant within an experience and dedicated recruitment team
• Excellent rates of pay
• Payroll service twice a week

Housing Management Worker
Nottingham
Supported Housing
3-month contract
35 hours per week
£16.45 LTD / £14.02 PAYE (inc holiday)

An exciting opportunity has arisen for a Housing Management Worker to join a leading charity in Nottingham, providing intensive housing management services and supporting tenants to maintain their tenancies. This is a 3-month contract position with the potential for extension.

THE ROLE
As a Housing Management Worker, you will work as part of a dynamic team managing a portfolio of properties and tenancies. You will provide essential housing management services to tenants, assisting with tenancy support and liaising with internal teams to ensure properties are maintained to the highest standards.

• Directly support tenants with managing their tenancy, including assisting with housing benefit claims and signposting to appropriate support services.
• Conduct assessments of service users to determine eligibility for services and address any risks or needs.
• Work with the Housing Management team to issue correct tenancies, conduct sign-ups, and ensure tenants understand their tenancy obligations.
• Assist in ordering furniture and goods for properties as needed.
• Collaborate with the Asset Management team to maintain property standards, ensure repairs are reported, and properties are safe and suitable for letting.
• Maximise rent collection and follow the arrears management policies and procedures.
• Maintain records and produce reports as required to ensure compliance with service delivery standards.

THE CANDIDATE
To succeed in this role, you will have previous experience in a similar housing management role, ideally within the supported housing sector.

• Experience in supporting tenants with tenancy management and housing benefit claims.
• Knowledge of housing policies, tenancy law, and arrears management.
• Ability to assess risks, needs, and eligibility of service users effectively.
• Experience working with external partners and managing relationships with landlords, communities, and support services.
• Ability to work flexibly across multiple areas as required by the role.

THE CONTRACT

• 35 hours per week (9-5, Monday to Friday)
• 3-month contract with the potential for extension
• Pay rate: £16.45 per hour LTD or £14.02 per hour PAYE (inclusive of holiday)

HOW TO APPLY
To apply for this role, please email a copy of your CV to lee.mcmillan@servicecare.org.uk or call 01772 208966 to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!

A client within the public sector based in the East Midlands is currently recruiting for an Asset Project Manager to join their team as soon as possible. The client is offering a full time, contract position with the ideal candidate having experience of working within a local authority environment.

The Role

Key purpose of the role is to support the Head of Capital Programme Delivery in the provision of a service through the formulation, development, implementation, co-ordination and monitoring of capital projects.

Key responsibilities will include but not be limited to:

• manage individual Capital projects including making informed decisions, assessing problems and the potential for improvements, and negotiating with project team members.
• support project teams by helping with the co-ordination and input of all those involved in the design and implementation of Capital projects.
• plan, co-ordinate and develop consultation and publicity on Capital Projects ensuring that all relevant stakeholders are involved.
• attend Council's meetings, tenant forums and community forums to represent the NCCHS as directed.
• assess the problems and the potential for improvement and value engineering within identified target areas.

The Candidate

To be considered for this role you will require a degree or equivalent minimum BTEC HND/HNC in the field of engineering, construction/project management.

It will be essential to be in experiences in the below:

• Driving Licence with access to a vehicle.
• Sound knowledge and practiced experience of project management techniques, ideally with experience of successful delivery of major capital and regeneration projects.
• Able to prepare and maintain up-to-date project plans and supporting documentation and ensure a robust approach to project governance

The client is looking to move quickly with this role and as such are offering £300 - 400 p/d Umbrella Ltd. (approx. £240 - £320 p/d PAYE)

How to Apply

If this position sounds of interest, email a copy of your up-to-date CV to amy.dhawan@servicecare.org.uk or call Amy at Service Care Construction on 01772 208967 to discuss the vacancy in more detail.

Also, if this role is not of interest to you, but you are looking for new opportunities, please still get in touch as we cover all construction-related vacancies across the region.

Referral Bonus

If this role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.

A client within the public sector based in West Yorkshire is currently recruiting for a Building Safety Manager to join their team as soon as possible. The client is offering a full time, permanent position with the ideal candidate having experience of working within a data management environment.

Service Care Solutions are currently working on behalf of a local authority in Nottingham for a Finance Technician to join their team.

Location: Nottingham
Working: Hybrid
Salary: £18-£22 (umbrella/ltd)

Job Description:

• To provide an overall finance support/processing service to various clients in a flexible manner, ensuring that an effective, efficient and customer focused service is delivered within required KPI, PI and activity timescales.
• To work as part of a team using an adult care case management system for service users requiring direct payments, provider payments, deferred payments, residential and non-residential assessments.
• To ensure that the advice is interpreted and managed within local policies and national guidance to direct payments, provider payments, deferred payments, residential and non-residential assessments.
• To ensure that complex data management is provided on behalf of the local authority and falls within local policies and national guidance to process and maintain direct payments, provider payments, deferred payments, residential and non-residential
• To manage workload and prioritise tasks effectively and extract data to help support any service user complaints/requests (including SARS or FOI).
• Effectively communicate with outside bodies such as legal service organisations etc.
• To deal with routine correspondence and telephone enquiries of a personal and confidential nature pertaining to service user's financial details and the payments to service providers.
• To deal with daily incoming and outgoing post for the direct payments, provider payments, deferred payments, residential and non-residential assessments teams within agreed timescales and deadlines.
• To work together with your colleagues in reviewing and updating procedures to improve quality and consistency.
• To maintain effective working relationships with Lincolnshire County Council staff, providers of services, service users, and other professionals.
• To maintain computer and manual filing systems.

If you are interested in the role, or know anyone who may be, please contact Marc at Service Care Solutions on 01772 208969 or email marc.facer@servicecare.org.uk.

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

If you have any questions or queries, please don't not hesitate to ask.

Service Care Solutions are working alongside a local authority in Nottingham for a Business Support Officer to join their team on a temporary basis. Please find a description of the role below

Salary: £14-£14.65 (Umbrella/Ltd)
Location: Nottingham
Hours: 37

Key Responsibilities:

• Work in alignment with defined business standards and processes, ensuring confidentiality and safeguarding of sensitive information.
• Provide advice and guidance on business processes and operational service issues to customers, business partners, and internal stakeholders.
• Manage, manipulate, and generate information across various areas such as finance, staffing, and customer service.
• Produce bespoke and detailed reports to meet specific business needs.
• Support financial processes including processing orders, resolving financial issues, reconciling accounts, and handling cash.
• Organize and manage meetings and events, including booking venues, issuing invitations, preparing papers, and taking minutes.
• Provide reception support, welcoming visitors, offering guidance, and handling basic inquiries professionally and efficiently.

If you are interested in the role, or know anyone who may be, please contact Marc at Service Care Solutions on 01772 208969 or email marc.facer@servicecare.org.uk.

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

If you have any questions or queries, please don't not hesitate to ask.

We have an excellent opportunity for an experienced Joiner to join our team in Nottingham.

You will be joining the installations team to cover installation of Kitchens and Bathrooms including first and second fix. You will be installing, maintaining and repairing within void and tenanted properties.

Working within void and tenanted homes you will be providing an excellent customer service and delivering a high standard of work. This is a fantastic opportunity to secure sociable, full time hours Monday to Friday.

You will be working a standard 37 hour week with potential to take overtime. An immediate start is available. The hourly pay rate for this role is £20.82 Ltd (PAYE equivalent £17.75 Inclusive of holiday).

You will need;

• NVQ or City and Guilds in Joinery
• Basic Multi Trade Skills (Tiling, Plumbing, Painting, etc)
• Full UK Driving Licence & Own Transport

Please contact Lewis for more information on 01772 208 967 or email your CV to lewis.jackson@servicecare.org.uk