Total 27 customer service job vacancies in CW1 6NG

Senior Service Advisor - Crewe

Salary - Up to £35,000 Basic + Bonus

Days - Monday - Friday, 8am - 5:30pm, Saturday mornings on a rota

Ref - OC19169

We have a new job vacancy available for Service Senior Advisor in Crewe. This role suits a Service Seior Advisor, who is looking for a long-term career filled with progression opportunities and fantastic earning potential. My client is one of the leading main dealership groups in the UK. They're rapidly growing, making it the perfect time to join. If you're a Senior Service Advisor currently on the lookout, then apply now!

Senior Service Advisor Benefits:

• Career progression and development opportunities
• Employee Discounts
• Company Pension
• In house training programme
• Referal bonus scheme (Up to £1,000)

Senior Service Advisor Role:

• Meet and greet customers bringing their vehicles to the car dealership for scheduled & non-scheduled servicing and repairs.
• Booking customer vehicles into the workshop and keeping them up to date on the progress.
• Support the after-sales function and various staff members in different departments
• Upselling any additional products to new and existing customers.

Senior Service Advisor Requirements:

• Full UK driving license
• 1+ years experience as a Service Advisor
• Main dealership experience would be advantageous but not essential

Octane Recruitment

Consultant - Al-amin Abiru

INDAS

Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.

We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

***BRAND NEW SITE***

We are Eden Futures. We deliver exceptional support to people diagnosed with a learning or physical disability, acquired brain injury, autism or a mental illness.​

We are looking to recruit a Service Manager within our Specialist Supported Living Services based in Crewe. As the Service Manager you will be responsible for providing clear and structured day to day leadership, and support to the local team to ensure the highest quality of service is delivered.

Successful candidates will be required to have an Enhanced DBS check prior to commencing employment.

Benefits Include:

• Take your Birthday off plus 25 days holiday
• Free DBS Check
• Continuous Learning & Development opportunities - including access to bespoke training, Apprenticeships in Health & Social Care and Business and Leadership & Management
• Opportunities to develop through Eden’s Aspire programmes such as our Leadership Development Programme
• Health Cash Back and Pension Scheme
• Eligible for £500 bonus through our refer a friend scheme (unlimited referrals)
• Enhanced pay for maternity or paternity leave
• Blue Light Discount Scheme
• Eligibility for COSTCO membership

Main Responsibilities

• Be vigilant and proactive in reporting any safeguarding concerns you may have about vulnerable individuals in your care
• Proactively assist in seeking out new opportunities for growth and development of the service whilst protecting and safeguarding the Company’s values and culture
• Ensure that all new team members are appropriately recruited into the Company and analyse initial training and development needs
• Work in conjunction with the training team to ensure all staff receive the correct training
• In conjunction with the management team, recruit and select new staff taking an active part in the interview process
• Lead staff in enabling the service users to live fulfilling lives based around their individual needs and aspirations
• Attend interviews for potential new packages of care and support as required with the senior management team
• Ensure appropriate risk assessments are in place and implemented to safeguard the wellbeing of service users
• Implement induction/assessment programmes for all new service users, in conjunction with the wider management team
• Understand and promote a person centred and needs led approach to deliver a quality service which fully complies with the Eden philosophy, values, policies and procedures
• Understand the wider implications of the business in relation to the commissioning process, audit and inspection (CQC etc.)
• Always promote a professional image of the service and the Company.
• Establish and maintain positive working relationships with key stakeholders i.e. Adult Social Care & Health, CCG’s etc
• Ensure effective communication is established and maintained throughout the service and with external agencies, service users and their circle of support
• Ensure effective partnership working with external training and provider / agencies (i.e. NAS, SaLT and psychology services)

The Ideal Candidate

• Strong supervisory skills with the ability to support and develop a team
• Be qualified to a minimum standard of Level 2 in Health and Social Care
• Ideally you will have previous experience in a Supported Living or Residential service
• Experience of working with adults with Learning Disabilities or Mental Health conditions is preferable
• Be willing to undertake further training or development (Health and Social Care Level 3 or 4 and Diploma in Management Level 5 if applicable)
• Ability to work effectively in a fast paced, demanding role

Job Description

Service Care Solutions has a new and exciting opportunity which has become available working as a Leaving Care Personal Advisor with Cheshire East Council

Cheshire East Council are currently looking for someone who is happy to work 37 hours per week.

Job Purpose

As a Personal Advisor, you'll act as a corporate parent for young people preparing to leave the care of the local authority. You will provide qualitative assessments, ongoing support, and guidance to empower care leavers in developing the necessary skills for independent living. This role aims to support care leavers in realizing their full potential, contributing to their emotional, social, and financial independence.

Key Responsibilities

• Relationship Building: Establish and maintain meaningful relationships with care leavers, ensuring their views are heard and their needs are central to all support efforts.
• Pathway Planning: Participate in the assessment, preparation, and review of pathway plans to equip young people with essential life skills for independence.
• Service Coordination: Facilitate access to relevant services, working collaboratively with partner agencies to support the progress and well-being of care leavers.
• Documentation: Maintain comprehensive, up-to-date records of interactions and services provided using the Council's electronic systems.
• Crisis Response: Provide flexible, rapid response support in crisis situations, which may include work outside of typical office hours.
• Equal Opportunities: Deliver services with a caring approach that respects diversity, including race, culture, disability, gender, and sexuality.
• Advocacy and Safeguarding: Promote the best interests of care leavers, advocate for their rights, and take necessary measures to ensure their well-being.

Requirements

Essential

• Qualifications: NVQ Level 3 in Advice and Guidance, Health and Social Care, or equivalent education.
• Knowledge & Skills: Understanding of young people's issues, assessment methods, and education/employment trends. Ability to work effectively within a team and build partnerships across diverse groups. Proficient in IT applications and effective time management.
• Personal Competencies: Excellent communication skills, flexibility, adaptability, and commitment to equal opportunities.
• Other Requirements: Willingness to travel across Cheshire East and flexibility to work evenings and weekends when required.

APPLY NOW - Send your CV to John… John.deane@servicecare.org.uk

Why Service Care Solutions?

• A Dedicated consultant specific to your area of work with up to date knowledge on markets and new positions.
• We operate nationwide working with both public and private domains.
• All Compliance paid for including DBS and Social Work registration.
• We operate 3 payrolls per week
• Bring your Job to us bonus of £250
• Refer a friend Bonus of £250

Assistant Service ManagerTorfaen37 hours per weekWhat you will be doing Working alongside the Service manager to ensure a safe service for the people we support and our colleaguesTo support the Service manager to ensure the service is compliant in line with legislation, Cartrefi’s policies and procedures and to ensure quality standards.To provide leadership and management to the team, monitoring performance and engage with supervisions, appraisals and team meetings.To develop, promote and ensure the effective delivery of person centred, outcomes-focussed support to service users.To Respect, Safeguard and Enable each person as an individual with the right to expect autonomy, choice and privacy.To manage the service in the absence of the Service Manager and report to the Area manager/on call manager where appropriate.Undertake support duties in line with the needs of the people we support. Working shifts as directed by the rota including sleep ins and waking nights as required.Commit to own personal development, attending training when required and seeking development opportunities What you will needGreat communicationExperience supporting adults with learning disabilities in a social care settingQCF Level 3 in Health and Social CareTo be passionate about supporting people to live an enriched life and fulfil their potentialKnowledge and understanding of the principles of confidentiality and privacyA good understanding of health and safety legislation and management in a social care settingA working knowledge and understanding of the Care Council for Wales Code of PracticeExcellent IT skillsFlexibility to work shifts and provide cover as requiredA full clean driving license and willingness to travel for meetings and training. Our MissionTo build a better future by focussing on people with learning disabilities and their families in Wales. We strive to be a great support provider for the individuals and families that we support, our employees, our partners and funders, and the communities in which we work.Our ValuesWe have made a promise to the people we support, setting out our commitments to them and how they can expect to be supported.HonestyTrustKindnessRespectWellbeing

Customer Service Advisor

Location: Crewe

Contract Type: Permanent

Hours: Full-time

Salary: £24,000

Key Duties

• Provide exceptional customer service, ensuring a positive experience for all customers.
• Respond promptly and efficiently to customer inquiries, primarily via telephone, but also through email and live chat, offering guidance, support, and solutions.
• Handle customer orders, returns, payments, and refunds with accuracy and efficiency.
• Stay informed on current promotions, product updates, and company offerings.
• Coordinate delivery arrangements and address any shipping-related concerns.
• Troubleshoot and resolve order issues, proactively finding solutions to customer problems.
• Promote the company's branded products, generating interest and enthusiasm.
• Exceed customer expectations by delivering personalized and attentive service.
• Collaborate with and support team members as needed to maintain smooth operations.

Key Skills Required

• Minimum of 2 years' experience in customer service.
• Strong passion for customer service, with a genuine desire to help others and build positive relationships.
• Excellent communication skills, both written and verbal, with an attentive, empathetic listening style.
• Strong problem-solving abilities, with the capacity to understand customer perspectives and address their needs.
• Proficient in basic IT tasks, including email, data entry, and general office software.
• Capable of multitasking while maintaining a high level of accuracy and attention to detail.

For more information apply directly, email your CV over to Leanne@kpir.co.uk or call Leanne on 01270 589943

INDCOM

Customer Service Representative

Job Type: Full Time, Permanent, after a successful probation period of 3-months

Location: Crewe

Working Hours: 37.5 hour per week between the hours of 8.00AM to 6.00PM, Monday - Friday

Salary: 28,000 - £30,000 per annum

Benefits

• Occasional Home Working.
• Group Bonus Scheme.
• Pension contribution.
• Business use Laptop & Mobile Phone allowance.
• Holiday entitlement of 28-days including bank holidays.

Electric Vehicles “EV” charging infrastructure represents one of the hottest markets and one of the most critical needs as the world shifts from internal combustion engine vehicles to electric-driven transportation. EVs include motorcycles, cars, pickup trucks, vans, boats, and ATV’s.

Qmerit was launched to facilitate “The Electrification of Everything” at scale. Combining our purpose-built digital managed services software platform with our nationwide network of certified electrical contractors, Qmerit is uberising the electrical services industry, managing the end-to-end service delivery process, and providing unmatched quality experiences related to the adoption of electric vehicle charging stations, battery storage systems, solar system integration, emergency power, and microgrid solutions.

The Role – Customer Experience Representative:

An opportunity for an experienced Customer Service Representative to play a vital role in Qmerit’s retail and fleet business operations team has emerged. Our growing company is looking for a full time, skilled problem-solver to join our team as an EV operational support. We are looking for an enthusiastic individual who can efficiently manage customer service-related issues and speak competently and confidently with auto dealers, EV customers and electrical contractors.

The successful candidate for this role will have the drive and aptitude to gain command of the company’s service offerings, processes and technology platform. The Customer Service Representative must continuously interact with a pleasant and customer centric demeanour and uphold high customer satisfaction ratings from a variety of audiences.

This role is cross-functional and will require you to be comfortable participating in multiple aspects of the business including programme implementation and concierge-level customer service.

In this position, you will report directly to the Customer Services Operations Manager. Full training will be provided on the Qmerit back-office platform and client programmes.

Key Responsibilities – Customer Experience Representative:

One of the primary responsibilities is matching EV customers to our certified contractors. In this role, the Customer Service Representative will be speaking to both EV customers and contractors to answer questions and provide guidance. Another responsibility includes answering questions via web technology on our programmes essentials and how to use the Qmerit technology platform to respond to customers.

With that overview the Customer Service Representative responsibilities are:

• Responsible for maintaining a high level of professionalism with clients while establishing a positive rapport with every caller.
• Monitor each stage of the customer journey through the Qmerit platform for retail and fleet programmes that originate from contract-awarded accounts.
• Answer incoming calls, emails, and chat requests from EV Customers, Dealerships, Charge point manufacturers (EVSE), and electrical contractors.
• Make outgoing calls to contractors and drivers to ensure excellent communication as jobs progress through the customer journey.
• Resolve customer escalations in collaboration with Customer Services Operations Manager.
• Review KPIs and report to internal and external stakeholders.
• Find solutions to customer or contractor issues and make suggestions for enhancements or amendments, with a focus on improving the customer experience.
• Serve as a primary point of contact and provide day-to-day support to Qmerit partners and implement any required adjustments.
• Enter or update customer/ticket information in HubSpot - our customer service software - during and after each call.
• Collaborate closely with the UK Sales team to build and expand Qmerit’s partnerships.
• Help achieve Customer Service Scores of 9 or higher overall Qmerit programmes.

Person Specification – Customer Experience Representative:

Qualifications

• Proactive problem solver with a strong initiative.
• Strong written and verbal communication skills.
• Strong attention to detail and a high level of professionalism.
• Ability to manage multiple tasks.
• Demonstrates a working knowledge of the technology tools required within assigned responsibilities.
• Advanced Microsoft Office Skills.
• Effective organisation and time management skills.
• Act ethically and responsibly in all matters, creating a culture of excellence and aspiration.
• To take on any other responsibilities or tasks that are within the employee's skills and abilities whenever reasonably instructed.
• To handle personal data in accordance with the organisation's data protection policy.
• To comply with the company’s policies and the Health and Safety at Work etc. Act 1974.

Experience

• Demonstrate a minimum of 3-years’ experience as Customer Service Representative.
• HubSpot (CRM) experience would be an advantage .
• Experience in electrical, field service, and dispatch related work is a plus.

Qmerit is an Equal Opportunity Employer, Qmerit is committed to diversity in the workplace.

Company: Service Care Solutions
Trust: Mid Cheshire Hospitals NHS Foundation Trust
Location: Eagle Bridge Health Centre, Crewe, CW1

Position: Occupational Therapist
Specialisation: Paediatric

Shift Pattern: Tuesday - Thursday, 8:30am - 16:30pm
Pay Rate: Day £27ph

About Us: Service Care Solutions is a leading healthcare recruitment agency specialising in connecting dedicated healthcare professionals with enriching opportunities.

Responsibilities:

• Evaluate a child's developmental milestones, motor skills, sensory processing, cognitive abilities, and overall functional performance.
• Develop customized therapy plans based on the child's specific needs, focusing on improving daily life skills (e.g., dressing, feeding, playing).
• Set realistic goals and determine appropriate interventions and therapy techniques to address the child's challenges.
• Provide strategies and exercises that can be incorporated into daily routines to reinforce therapy goals.

Qualifications and Requirements:

• Hold a degree in Occupational Therapy
• Fully enhanced valid DBS
• Experience with ABC assessments.
• Understanding of educational health & care plan process
• Car driver is essential due to caseload.

Benefits:

• Weekly pay
• Free training
• Fully enhanced DBS check provided free of charge.
• Competitive pay rates
• Exceptional referral bonuses
• Specialist consultants offering single point of contact.

Rate Breakdown
£27ph LTD | £24.29 PAYE Inclusive | £21.68 Exclusive

We offer a £250 bonus for starting a contract with SCS.

Furthermore, if you know anyone looking for work and you refer them across, we offer a £250 referral bonus per person.

If this role is of interest to you, please respond to this advert with an up-to-date copy of your CV, contacting Chloe on 01772 208963 or chloe.akeroyd@servicecare.org.uk

Company: Service Care Solutions
Trust: Mid Cheshire Hospitals NHS Foundation Trust
Location: Leighton Hospital, Crewe CW1

Position: Pharmacy Technician
Specialisation: Ward & pharmacy based

Shift Pattern: Full-time or part-time
Pay Rate: Day £21ph

About Us: Service Care Solutions is a leading healthcare recruitment agency specialising in connecting dedicated healthcare professionals with enriching opportunities.

Responsibilities:

• Receive and review prescription orders from patients or healthcare providers.
• Accurately measure, count, pour, and label medications according to prescriptions, ensuring correct dosages.
• Ensure that prescriptions are correctly labelled with dosage instructions, side effects, and any other necessary information.
• Track stock levels, place orders for new inventory, check expiry dates, and remove expired or damaged medications from the shelves.

Qualifications and Requirements:

• Completed 2-year accredited pharmacy technician course.
• Fully enhanced valid DBS

Benefits:

• Weekly pay
• Free training
• Fully enhanced DBS check provided free of charge.
• Competitive pay rates
• Exceptional referral bonuses
• Specialist consultants offering single point of contact.

Rate Breakdown
£21ph LTD | £19.02 PAYE Inclusive | £16.97 Exclusive

We offer a £250 bonus for starting a contract with SCS.

Furthermore, if you know anyone looking for work and you refer them across, we offer a £250 referral bonus per person.

If this role is of interest to you, please respond to this advert with an up-to-date copy of your CV, contacting Chloe on 01772 208963 or chloe.akeroyd@servicecare.org.uk

Company: Service Care Solutions
Trust: Mid Cheshire Hospitals NHS Foundation Trust
Location: Leighton Hospital, Crewe CW1

Position: Occupational Therapist
Specialisation: Inpatient Adult Orthopaedic

Shift Pattern: Monday - Friday, 8:30am - 16:30pm
Pay Rate: Day £27ph

About Us: Service Care Solutions is a leading healthcare recruitment agency specialising in connecting dedicated healthcare professionals with enriching opportunities.

Responsibilities:

• Conduct assessments to measure range of motion, strength, coordination, pain levels, and overall mobility.
• Create individualized treatment plans aimed at improving the patient's functional abilities, tailored to their orthopaedic condition.
• Teach patients how to reduce strain on injured or healing joints through positioning, pacing activities, and ergonomic adjustments.
• Document progress, setbacks, and any new symptoms to inform further treatment decisions.

Qualifications and Requirements:

• Must hold a degree in Occupational Therapy
• Fully enhanced valid DBS
• Experience in Adult Orthopaedics & Medical wards is essential.

Benefits:

• Weekly pay
• Free training
• Fully enhanced DBS check provided free of charge.
• Competitive pay rates
• Exceptional referral bonuses
• Specialist consultants offering single point of contact.

Rate Breakdown
£27ph LTD | £24.29 PAYE Inclusive | £21.68 Exclusive

We offer a £250 bonus for starting a contract with SCS.

Furthermore, if you know anyone looking for work and you refer them across, we offer a £250 referral bonus per person.

If this role is of interest to you, please respond to this advert with an up-to-date copy of your CV, contacting Chloe on 01772 208963 or chloe.akeroyd@servicecare.org.uk

Are you a passionate and experienced Mental Health Nurse? We have an exciting opportunity for you to work flexible, ad-hoc shifts at our private mental health hospital supporting women with complex personality disorders.

Location: CW1 4QW

Pay Rate: Up to £23.03 per hour (PAYE)

Sign-up Bonus: Receive £250 when you join us!

Referral Bonus: Earn an additional £350 for every successful referral!

Essential Requirements:

• Registered Mental Health Nurse (RMN)
• CPI Intervention (MAPA) restraint training is a must

Take control of your work-life balance while making a difference. If you or someone you know is interested, apply today and be part of a dedicated team!

Service Advisor - Crewe

Salary - Up to £35,000 Basic

Days - Monday - Friday, Saturday mornings on a rota

Ref - OC18502

We have a new job vacancy available for Service Advisor in Crewe. This role suits a Service Advisor, who is looking for a long-term career filled with progression opportunities and fantastic earning potential. My client is one of the leading main dealership groups in the UK. They're rapidly growing, making it the perfect time to join. If you're a Service Advisor currently on the lookout, then apply now!

Service Advisor Benefits:

• Career progression and development opportunities
• Employee Discounts
• Company Pension
• In house training programme
• Referal bonus scheme (Up to £1,000)

Service Advisor Role:

• Meet and greet customers bringing their vehicles to the car dealership for scheduled & non-scheduled servicing and repairs.
• Booking customer vehicles into the workshop and keeping them up to date on the progress.
• Support the after-sales function and various staff members in different departments
• Upselling any additional products to new and existing customers.

Service Advisor Requirements:

• Full UK driving license

Octane Recruitment

Consultant - Al-amin Abiru

INDAS

Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.

We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

A client within the Public Sector based in Cheshire is currently recruiting for Corporate Accommodation Officer to join their team as soon as possible. The client is offering a full time, contract position on an ongoing basis with the ideal candidate having experience of working within a local authority.

The Role

Key purpose of the role is to co-ordinate the provision of fully serviced offices and other accommodation for Council staff in order to assist the Building Support Manager.

Key responsibilities will include but not be limited to:

• interpret Council office accommodation policies and create CAD plans in order to assess accommodation requirements for all Council staff
• make recommendations to the Building Support Manager so that all Council staff are located in suitably located and serviced offices and premises
• carry out internal consultation with end-users to assess corporate accommodation needs
• implementing the relevant information management policies to ensure all corporate accommodation is fit for purpose, meets service needs and is utilised effectively
• plan, manage and co -ordinate office moves including liaising with key personnel in the areas where moves are taking place in order achieve smooth transition to new office space.

The Candidate

To be considered for this role you will require to be a proficient CAD user as well knowledge of Project management principles.

It will be essential to be in possession of the below:

• Experience of working for a local authority or other public sector organisation.
• Knowledge of corporate standards, procedures and use of principles and legal requirements that underpin effective resource and financial management.
• Detailed knowledge of office planning techniques, technology solutions and serviced office concepts.
• Understanding of legislation relating to Offices eg DDA, H & S, Building Control & Building Regs. Detailed knowledge of Council.

The client is looking to move quickly with this role and as such are offering between £20 per hour Umbrella Ltd.

How to Apply

If this position sounds of interest, email a copy of your up-to-date CV to amy.dhawan@servicecare.org.uk or call Amy at Service Care Construction on 01772 208967 to discuss the vacancy in more detail.

Also, if this role is not of interest to you, but you are looking for new opportunities, please still get in touch as we cover all construction-related vacancies across the region.

Referral Bonus

If this role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.

Are you passionate about delivering exceptional service? Do you thrive in a dynamic environment? If so, we want you to join our vibrant Customer Service Team. You will proactively assist with customer and client queries, provide day-to-day resolutions, and collaborate with our operations department to optimize business processes and enhance productivity.

Monday to Friday 9-5.

Key Responsibilities:

Customer Service Excellence:

Address and provide feedback on issues raised swiftly and courteously to ensure customer/client satisfaction.
Ensure our valued customers and clients receive the support they need every day.
Develop and maintain strong relationships with customers and key contacts.
Take full ownership of tasks, seeing them through to successful resolution.
Complete Client requirements in line with company SLA’s.
Accurately record, update, and maintain data on our CRM system.


Collaborative Teamwork:

Provide support to colleagues in all departments within the company.
Maintain an organised and proactive approach within the team.
Foster relationships within the company to create a productive team environment and boost overall productivity.
Actively participate in and contribute to team meetings.
Be ready to support the business during peak periods.


What We’re Looking For:

Positive, can-do attitude with a proactive approach to problem-solving and logical decision-making.
Excellent communication skills, both verbal and written.
Strong team player who can contribute to a collaborative environment, but capable of working alone.
Background in customer services is preferable and a willingness to learn is essential.
Working Knowledge of Microsoft Office.
Adaptable skills with the ability to multitask whilst retaining a strong attention to detail.
Minimum of 2 years Customer Service experience.
Computer Literacy.
Phone Etiquette.

Overview of the job

The job holder will undertake the full range of work with offenders before and after sentence. This will include assessment, sentence implementation, offender management and producing reports. The job holder will provide case management support to a full range of offenders utilising service procedures and practice directions that underpin professional judgement.

Summary

To assess and manage the risk (including risk management plans and escalation) posed by offenders to protect victims of crime and the general public by:

• Liaising, providing information and advice to criminal courts, criminal justice agencies and other partner agencies
• Supervise and manage risk of those offenders subject to community sentences, during and after custodial sentences.
• Work with other agencies and groups to prevent crime and meet the needs of victims and offenders.

In line with NPS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.

The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.

If relevant to the role, some out of hours working may be required (i.e. Courts, Approved Premises, programmes, evening reporting etc)

Responsibilities, Activities & Duties

Probation Services Officers may be required to undertake any combination, or all, of the duties and responsibilities set out below.

• To undertake the full range of offender management tasks with offenders assessed as low or medium risk of harm and to support the Probation Officer grade in high risk cases.
• When providing case manager support, to contribute to the delivery of the Risk Management plan and report significant changes relating to risk of harm and/or of reoffending or any non-compliance within agreed enforcement procedures
• To use computer based systems to produce, update and maintain records and other documentation within agreed timescales
• Ensure effective referrals to services and facilities and communicate with offender management staff, interventions staff, service providers and external agencies to review progress and associated risks.
• To undertake prison, home or alternate location visits as required in accordance with service procedures and policies.
• To undertake work in the court setting, including the completion of appropriate reports on cases and prosecution of breaches.
• To provide cover within teams as required
• To deliver and co-lead accredited programmes commensurate with grade
• To conduct mandatory alcohol and drug tests as required, and to follow prescribed medication procedures
• Carry out safeguarding children duties in accordance with the NPS statutory responsibilities and agency policies
• Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes and challenging anti-social behaviour and attitudes.
• To work within the aims and values of NPS and NOMS

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder.

***BRAND NEW SITE***

We are Eden Futures. We deliver exceptional support to people diagnosed with a learning or physical disability, acquired brain injury, autism or a mental illness.​

We are looking to recruit a Service Manager within our Specialist Supported Living Services based in Crewe. As the Service Manager you will be responsible for providing clear and structured day to day leadership, and support to the local team to ensure the highest quality of service is delivered.

Successful candidates will be required to have an Enhanced DBS check prior to commencing employment.

Benefits Include:

• Take your Birthday off plus 25 days holiday
• Free DBS Check
• Continuous Learning & Development opportunities - including access to bespoke training, Apprenticeships in Health & Social Care and Business and Leadership & Management
• Opportunities to develop through Eden’s Aspire programmes such as our Leadership Development Programme
• Health Cash Back and Pension Scheme
• Eligible for £500 bonus through our refer a friend scheme (unlimited referrals)
• Enhanced pay for maternity or paternity leave
• Blue Light Discount Scheme
• Eligibility for COSTCO membership

Main Responsibilities

• Be vigilant and proactive in reporting any safeguarding concerns you may have about vulnerable individuals in your care
• Proactively assist in seeking out new opportunities for growth and development of the service whilst protecting and safeguarding the Company’s values and culture
• Ensure that all new team members are appropriately recruited into the Company and analyse initial training and development needs
• Work in conjunction with the training team to ensure all staff receive the correct training
• In conjunction with the management team, recruit and select new staff taking an active part in the interview process
• Lead staff in enabling the service users to live fulfilling lives based around their individual needs and aspirations
• Attend interviews for potential new packages of care and support as required with the senior management team
• Ensure appropriate risk assessments are in place and implemented to safeguard the wellbeing of service users
• Implement induction/assessment programmes for all new service users, in conjunction with the wider management team
• Understand and promote a person centred and needs led approach to deliver a quality service which fully complies with the Eden philosophy, values, policies and procedures
• Understand the wider implications of the business in relation to the commissioning process, audit and inspection (CQC etc.)
• Always promote a professional image of the service and the Company.
• Establish and maintain positive working relationships with key stakeholders i.e. Adult Social Care & Health, CCG’s etc
• Ensure effective communication is established and maintained throughout the service and with external agencies, service users and their circle of support
• Ensure effective partnership working with external training and provider / agencies (i.e. NAS, SaLT and psychology services)

The Ideal Candidate

• Strong supervisory skills with the ability to support and develop a team
• Be qualified to a minimum standard of Level 2 in Health and Social Care
• Ideally you will have previous experience in a Supported Living or Residential service
• Experience of working with adults with Learning Disabilities or Mental Health conditions is preferable
• Be willing to undertake further training or development (Health and Social Care Level 3 or 4 and Diploma in Management Level 5 if applicable)
• Ability to work effectively in a fast paced, demanding role