Total 378 customer service job vacancies in Remote US California

• Participates with operating officials, system users, and others in progress review of established systems to determine the reliability, productivity, and user friendliness of the existing system hardware and software.
• Provides ongoing technical support to customers to ensure proper functional use of equipment and programs and to preclude undue interruptions to IT and communications services.
• Provides management with information necessary to address difficult and complex problems in automating work processes.
• Presents formal and informal training and assistance customers regarding property management inquiries.
• Provides insight of process improvement and assists in the creation of reports, analyzing data, and reports any discrepancy to the Office of Digital Transformation Management.
• Monitors the return of FDA Information Technology (IT) equipment and ensures accountability.
• Researches and investigates Accountable Property movement to ensure FDA property systems are accurate.
• Assists in collecting data for adding assets, transferring assets, and disposing of assets in the Property Management Information System (PMIS).

• Serves as the primary customer facing point of contact for the Order Fulfillment process.
• Works with the Customer Service Management (CSM) Cell Lead to develop customer service improvements and associated implementing guidance.
• Works with the customer to capture the fuel requirement and translate it into executable language for contracting to source the fuel.
• Serves as an active participant in customer outreach initiatives to assess customer satisfaction and inform customers of new DLA Energy capabilities.
• Works with internal and external organizations to resolve customer issues and develop solutions for new fuel requirements or emergency customer support.

• Serve as an Information Technology (IT) Specialist in the Customer Support Branch of the Presidio of Monterey Network Enterprise Center.
• Support office automation products, systems, and procedures on both classified and unclassified systems.
• Provide direct customer assistance involving Internet, e-mail systems, computer hardware and software, and telecommunications systems.
• Utilize Army Enterprise Service Managed Platform (AESMP) to track significant issues and events to facilitate trend analysis and customer needs.
• Provides technical guidance and assistance to organizational Information Management Officers (IMOs) in the configuration of desktop equipment and software prior to the purchase.

Summary of Duties: Registers guests and assigns rooms. Acts as central liaison between registered guests and lodging personnel. Issues room keys and escorts guests to rooms when
necessary. Transmits and receives messages using equipment such as telephone and e-mail. Calculates and posts charges to guest accounts and balances totals with control records. Completes housekeeping reports, records of room's occupied and guest accounts. Presents statements of departure and receives payment for rooms and associated charges. Makes,
confirms and cancels room reservations on a state of the art computerized reservation system.Troubleshoots minor computer problems, errors and system discrepancies. Inputs data, verifies
and updates reservation information. Analyzes forms, vouchers and reports containing reservation information. Checks out and/or sells convenience items and associated lodging equipment such as cots, cribs, linen, video equipment and tapes. Maintains change fund.
 

Reports problem lodging conditions and coordinates with housekeeping and maintenance to maintain rooms in ready condition. Provides general information on the facility, its resources and associated events. Performs audits and routine reports of daily activities of the lodging facility. Reports emergencies to appropriate personnel. Offers alternatives when normal work processes and procedures are not accommodating. Follows proper protocol in dealing with personnel of all ranks.
 

Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts
the higher-level supervisor or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any
injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of
the EEO program and prevention of sexual harassment.
 

Performs other related duties as assigned.

The Director, Administrative Officer (AO) for Research Service is directly responsible to the Associate Chief of Staff (ACOS) for Research & Development (R&D) and through to the Chief of Staff for the oversight of the administration of the Research and Development programs at the Loma Linda VA Health Care System.

Duties encompass administrative aspects for comprehensive support and evaluation of administrative efforts of the VA Loma Linda HCS (VALLHCS).

The VALLHCS Research Program is a large, multifaceted investigator-initiated operation comprised of around 200 active projects funded by federal, private enterprise, non-profit, pharmaceutical sponsors, and academic sponsors. An average of 90 principal investigators, and approximately 250 individuals (VA salaried employees, WOC appointees, medical care staff, IPA's and trainees) are involved in the research, which includes biomedical laboratory, clinical, health services and rehabilitation fields.

Responsibilities include, but may not be limited to the following:

• Ensures that the VA Research program is administered efficiently and in compliance with a variety of policies and laws.
• Manages a variable portfolio of funding.
• Ensures adequate resources are available to investigators and staff.
• Assists investigators and prospective investigators in their effort to carry out VA's Research mission.
• Improves communication within the facility, the office of R&D, the individual research programs, and the principal investigators.
• Effectively manages risk in the Research Program.
• Ensures all compliance related aspects regarding the conduct of approved research are met.
• Provides good "customer service" by being available, and supportive to investigators, and other relevant personnel within the area of responsibility.

• Advises and guides the administrative activities of multiple subordinate research teams within multiple disciplines, which requires an in-depth knowledge of general research systems, programs, and practices of the VHA, NIH and other funding entities.
• Ability to communicate, negotiate, and collaborate with researchers as well as those from other organizational segments to assure maximal program achievements.
• Develops internal monitoring end tracking systems to ensure that researchers and research staff comply with VA guidelines, regulations, policies, and procedures (as well as those of other applicable federal agencies) to protect sensitive information, including veteran's personal identifiers and health information.
• Reviews research proposal submissions for budgetary adequacy, compliance with agency format requirements, administrative completeness.
• Maintains up to date knowledge of internal VA policies as well as external to the agency policies and laws impacting the conduct of VA research.
• Develops and maintains systems to manage the oversight and the coordination of investigations into issues of project management which include appropriate committee reviews, research committee management, liaison with committees such the Institutional Review Boards and Institutional Animal Committee, Biosafety and Conflict of Interest.
• Reviews letters of intent and research proposals to ensure program relevance and conformance with published guidelines.
• Manages the equipment for Research Service ensuring that it is maintained in useful condition and properly assigned/ accounted for.
• Assigns work based on priorities taking into consideration task difficulty, requirement of assignment and capabilities.
• Maintains continuous liaison with the VAMC human resources office in areas of personnel recruiting, promotion, training, equal opportunity employment disciplinary action, performance evaluation, and other areas.
• Prepares a variety of complex, analytical reports for use by Research leadership and facility management in support of policy making and planning efforts.

The incumbent performs tasks with several steps or a sequence of tasks that requires attention to work operations. The incumbent follows set procedures in accomplishing repetitive assignments and follows an established sequence of work. Performs any combination of the following:

• Set up buffet/food lines, steam tables, dinning room tables, and side service stands with hot and cold food items including meats, vegetables, salads, desserts, bread, butter and beverages.
• May serve food by placing portions of food on customer's plates. Brews coffee according to the number of servings required. Assemble and toss fresh fruit or green salads in quantity using prepared dressings and portion into standard serving sizes. Portions other food items (e.g., gelatins, juices and desserts) into standard serving sizes using the proper utensils and containers. Makes sandwiches using prepared ingredients.
• Break down and cleaning assigned area when the meal is finished and return food to the main kitchen.
• Sets up and operates a mechanical dishwasher, including the continuous conveyor belt-feeding dishwasher. Removes inspection doors, strainer pans, screens and spray arms for preventive maintenance and cleaning.
• Scrapes, soaks, scour and scrubs the heavier cooking utensils such as mixing bowls and pots, which because of their large size and weight are awkward to handle.
• Performs heavy-duty cleaning tasks in food service areas, such as cleaning ceilings and transoms; exhaust hoods; spaces under and behind kitchen equipment, including moving the equipment; washing floors and walls with powered cleaning equipment; cleaning walk-in refrigerators and freezers; and sanitizing garbage rooms.
• May unload food from delivery trucks. Move heavy garbage cans when collecting and transferring trash from the work area to the disposal area.
• Assist in taking inventory at required intervals.
• Adhere to all safety and sanitation requirements.
• Performs other related duties.

Note: This is a DETAIL/TEMPORARY appointment (not to exceed 120 days). Supervisor approval in writing is required before starting if selected and you will return to you position at the conclusion of the detail/temporary assignment.

This announcement will close on 11/18/2024. The initial application review cut-off for this job announcement is 50 applications. The first 50 applications received will be considered first. Applications received after the initial cut-off number (50 applications) may not receive consideration unless otherwise requested by management.

Duties

• Incumbent serves as a member of the VACO General Post Fund Review Committee which reviews and approves the distribution of available resources to the field facilities.
• Provides program and technical support to Central Office, regional offices and medical center directors to maintain a high level of program activity.
• Supervises research and special projects directed towards utilizing information and data from the system to maintain and expand the program.
• Develops, coordinates and evaluates the training program required to operate the program successfully.
• Identifies the training needs and develops appropriate training experiences; and determines to what extent training improves performance.
• Develops guidelines and resource material to support institutionalizing methods in which VA can receive and act on VSO resolutions and other Issues in an expeditious and organized fashion.
• Serves as the principal representative, staff advisor and points of contact with Veterans Service Officers (VSOs) for the Under Secretary for Health.
• Develops, administers and coordinates a variety of organizational and operational issues that impact the work of the Voluntary Service Office.
• Develops guidelines and resource material to support institutionalizing methods in which VA can receive and act on VSO resolutions and other Issues in an expeditious and organized fashion.
• Serves as a member of the VA Central Office (VACO) General Post Fund Review Committee, which reviews and approves the distribution of available resources to the field facilities.
• Provides program and technical support to VACO, regional offices and medical center directors to maintain a high level of program activity.
• Other duties as assigned.

WHAT IS THE HEADQUARTERS (HQ) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: Direct File, Customer Support Remote Operation 1A


The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

• Performs the duties of the Team Coach in his/her absence and shares in those responsibilities on a daily basis.
• Ensures that the team's quality and timeliness of service meets performance indicator goals.
• Responsible for the cost-effective use of resources to accomplish the team's assigned outcomes.
• Gathers, interprets, and recommends appropriate action based on a wide range of data addressing service concerns.
• Analyzes and interprets laws, rules and regulations and their effect on the establishment of new policies, procedures, and/or methods of operation.
• Monitor leave balances, approve/deny leave, and certify timecards.
• Run production and workload reports.
• Communicate with senior management.