o assess patient care needs, and implement treatment programs specifically to patients who present with bladder and bowel dysfunction. To participate in and support training programs that promote continence care within the social and health care economy. To ensure that treatment options are within keeping with service guidelines. To promote & maintain accurate record keeping in order to conform with NMC Policy and data protection legislation. Take responsibility for updating and developing professional knowledge and skills which relate to best practice in continence care. To understand the importance of team working and recognize the contribution that a cohesive team can make to promote high standards of care. Line Management Responsibility: Mentorship for new members of the Continence team or pre and post registration student nurses. Participate in the IPR process to identify personal and team development goals. Participate in the Management of Change, making constructive suggestions as to how services can be improved. Provision of Professional Advice: The post holder must: Provide professional nursing advice in relation to the care of individuals or groups of patients who present with bladder and bowel dysfunction, to qualified unqualified staff, patients, carers relatives and other agencies. Provide continence care to patients either within their own home/ residential home or within a designated clinic. Assess and diagnose the care needs of patients in relation to continence care. Plan a care programme to be implemented by the post holder. Manage own clinical caseload on an ongoing basis including making modifications to treatment plans within set parameters. Provide supervision to recently trained nurses or carers who have attended continence training. Provide advice that contributes to the care or education of the patient Accept & comply with the NMC Code of Conduct Attend training in order to support specialist role. Communication/Key Relationships Internal/External: The post holder must: Understand the importance of effective communication with other members of the Team, clinical staff, social health professionals, patients, carers and the voluntary sector on an identified basis. Be able to adapt communication skills to ensure appropriate communication with a variety of patients including the elderly and those more vulnerable in society. Be able to accurately provide written documentation, i.e. care plans, emails and make referrals to other health care professionals and other agencies. Be able to provide formal/informal education presentations on a one to one or within a group setting. Control of Resources: The post holder must: Take responsibility for the individual allocation of products to meet patient needs. Make constructive suggestions on the appropriate use of resources e.g. stock items, continence appliances/ products, and patient equipment. Judgement and Decision Making/Freedom to Act: The post holder must: Be able to plan programs of care within their clinical competency. Will at all times act in accordance with the NMC Codes of Conduct and guidelines. Must be able to plan, prioritize and organize their own workload. Provides advice, which contributes to the care, well-being or education of patients/clients including health promotion. Be involved in In service training as identified through the IPR process. Participate in clinical supervision. Working Conditions: The post holder must: Have independent access to means of transport for work purposes. Be able to work flexibly to ensure the provision of the service although weekend and evening working should not be required and bank holidays would be taken as they fall. Be prepared to work on their own within the community setting, however, they will also be part of a wider team for liaisons. On rare occasions be able to adapt and defuse volatile situations such as aggressive relatives or confused patients. Be prepared to work within the trust moving and handling policy, however will be required to carry moderate weight equipment i.e. bladder scanner and nursing assessment bag on a daily basis. Responsibilities for Research and Development: The post holder must: Undertake, participate in programmes of audit or research. Provide comments and feedback on protocols of care and implement evidence based practice as required. Provide educational advice and deliver on occasions educational programmes to health care professionals Other Duties: The post holder must: Be prepared to undertake delegated duties, which support the continence service.

The role

Our Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience. This role reports directly to the Guest Service Manager and is part of a team based from our attractive hotel in Leamington Spa Guest Service Assistant duties include:

• supporting your hotel in achieving all brand and company metrics and objectives
• building and developing relationships with guests, assessing their needs and flexing style and approach appropriately?
• ensuring all repeat guests, priority members and VIP’s receive recognition and appreciation?
• following SOPs to ensure consistent hospitality for all guests
• maintaining a high level of product and service knowledge about all IHG hotels in your region and promote the hotel, products and services and IHG to all guests

Beyond that, you'll represent our company values and culture, ensuring that service excellence remains our top priority.

Other businesses may call this role Front Office Assistant or Food and Beverage Assistant, Guest Experience Assistant, Hotel Services Assistant.

Full details of the role will be discussed with the shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team at recruitment@kewgreenhotels.com.

Benefits

Our rewards package includes:

- Annual Conference Event and Awards

- Apprenticeships

- Robust career development opportunities and support for personal growth

- Attractive discounts across many major retailers, restaurants, and events

- Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide!

- 50% off food and beverage while you stay in our hotels

- 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice

- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)

What you’ll bring to the team

Ideally, you will have some previous experience in a fast-paced, customer facing role and passion for outstanding Customer Service. Due to the nature of the role the ability to anticipate guests needs is highly desirable. You will also be comfortable using a range of technology, including MS Office.

Next steps

A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet Business Excellence Manager / Guest Service Manager.

Who are Kew Green Hotels?

Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains, including IHG Hotels & Resorts, Marriott International, Wyndham Hotels & Resorts and Hilton, what unites us all is our values. Please view our website for more details.

Join our Kew-Team today!

Lead the performance management systems in integrated specialities ensuring that Trust and Monitor standards are understood and adhered to and that performance reports are produced to enable compliance. Support the governance arrangements within the services / directorate including audit, complaints, incidents, risk and health and safety. To be responsible to the General Manager for financial performance relating to delegated budgets and operational performance of the services / directorate. Deputise for the General Manager as required. Key Working Relationships Operations Managers. Directorate management team, including General Manager, Associate Medical Director and Matrons. Clinical Service Leads for directorate and the service multi-professional teams. Risk and Complaints Managers. Medical secretaries, ward clerks and other administrative support teams within the service / directorate. Patient Access Team. Admissions team Outpatient appointment centre. Information department. Divisional Human Resources Manager, medical staffing managers and divisional recruitment team. Divisional Finance Analyst, Directorate Accountant and department staff. Clinical coding department. External stakeholders including but not exclusively West Midlands Cancer Alliance, Coventry & Warwickshire Health Care Partnership, Coventry & Warwickshire CCG, other health providers. Values The post-holder is expected to promote South Warwickshire NHS Trusts vision: Toprovide high quality, clinically and cost effective NHS healthcare services that meet the needs of our patients and the population that we serve. The post-holder is expected to work in a way that observes the Code of Conduct for NHS Managers as well as following the Trusts world class care standards of behaviour. Performance Management Support the infrastructure which measures performance within the service/directorate (including RTT reports, waiting lists, and outpatient new to follow up ratios and follow ups over threshold, diagnostic treatment status). Ensure data validation is completed to achieve the required national and local RTT targets and milestones. Work across the division to ensure that the elective access standards are consistently met for all patients. Support the investigation of patient complaints, analysing the issues and identifying any faults in procedures, processes or the treatment of patients and making appropriate recommendations to the General Manager and others to avoid future occurrences. Work with the General Manager to monitor activity levels including outpatients, diagnostics and inpatients. Develop improvement plans to achieve performance against targets and other imperatives impacting on the Trust. Ensure that all activity is accurately and fully coded thereby ensuring income is maximised and outpatient treatment status recorded for RTT measurement. Participate in monitoring and maintain compliance with relevant CQC standards. Communication Communicate clearly and effectively with staff to ensure they are kept up to date with divisional business plans and operational requirements. Provides highly complex information regarding performance in a motivational manner which encourages collaborative working in order to deliver against targets. Staff Management Manage timely and effective recruitment and retention of staff in conjunction with the Human Resources department. Ensure appraisals are carried out for all staff and training needs identified including essential Trust training. Work with the General Manager in managing absence across the specialties. Participate in the management of leave requests affecting direct clinical care sessions. Manage staff expectations particularly around changes to the service/directorate which may impact their job security. Ensure optimal use of staffing resources and review workforce requirements as required. Ensure staff are aware of and implement Trust policies and procedures and establish and implement local guidelines, policies and procedures as appropriate. Ensure that the Trust's policies on conduct and performance are adhered to and communicated effectively to all staff. Ensure that all staff are working to maintain a healthy and safe working environment. Participate in disciplinary investigations within the directorate / service. Support medical staff colleagues on recruitment of temporary and permanent medical staff. Operational Management To contribute to decisions on prioritising admissions to ensure national targets are met and where problems are identified taking corrective action in discussion with clinical colleagues. To consider reports by the information team, ensuring problems are identified and action taken where potential breaches of target are shown. This may involve immediate action or more long-term capacity planning. As part of the divisional rota, attend bed meetings where required. To support the clinical departmental managers in the delivery of service. Financial and Budgetary Management To manage delegated budgets effectively and within the resource constraints agreed during budget setting. Support the use of service line reporting to support and inform financial management. Quality/Governance corporate and clinical, patient feedback Participate in monitoring and maintaining compliance with relevant CQC standards. Contribute to the achievement of CQUINs relevant to the directorate. Support the divisional risk and governance team to investigate, plan and implement response to incidences and complaints. Advises on changes to Procedures following patient complaints, which may impact on other areas. Promote the corporate and clinical governance frameworks within the directorate. General Responsibilities To deputise for the General Manager as required, including attendance at external stakeholder meetings.

Your new company

Your new company is a manufacturing company looking for an experienced customer service administrator who is fluent in German to join their team.

Your new role

Your new role will see you providing timely and efficient solutions for business customers to increase their understanding of all products and assist them in finding the best solution for their applications offering world-class customer service.

What you'll need to succeed

You will have 3 years of customer service experience, preferably in manufacturing. Excellent written/verbal communication skills as well as active listening and problem-solving. The ability to multitask, prioritise, and self-manage time along with experience using MRP and CRM systems.

What you'll get in return

In return, you will receive a competitive salary, as well as a good benefit package including a pension scheme, annual leave, onsite parking and a flexible working policy.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Service Integration Specialist

At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. It's important work we do. Learning together, inspiring colleagues, and making the entire organisation better. Join us and help keep the nations critical networks connected and protected 24/7.

Reporting into the IT Services Lead, the Service Integration Specialist will focus on delivering service excellence by ensuring ITSM processes are created and followed, service levels are met and service availability is maximised. This role will mainly be working from home, with the occasional requirement to attend our Head Office in Warwick.

What you'll do:

• Creation, ownership and governance of all ITSM Service Operations processes across Telent ITCS


• Performance management and reporting of ITCS key SLA's/KPIs to the Business.


• Deliver monthly IT Service Management forums


• Lead and manage Telent IT Major Incidents and RCA processes confidently


• Lead and manage all ITSM processes including but not exclusive to; Incident Management, Change Control, Problem Management, Knowledge Management and Service Onboarding processes and best practice


• Define business communication plans for major incidents


• Major Incident Management lead on all critical incidents including OOH shift cover


• Provide subject matter expertise and leadership to the IT teams on ITSM best practice, fostering a collaborative and high-performance culture.

Who you are:

You will have proven experience in a similar role, with a sound knowledge of Incident, Problem, Change and Knowledge Management.

Key Requirements:

• Extensive experience of working in a Service Integration environment


• as service management lead, working in IT operations and designing/implementing ITSM processes/framework


• Demonstrable practical application of ITIL aligned with ITSM tools


• Excellent communication, collaboration and customer service experience


• Ability to challenge "status quo" and confidence in resolving major incidents


• Industry qualifications - ITIL

What we offer:

A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.

We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.

The additional benefits with this role:

• 34 days holiday, including public holidays, plus the option to buy or sell five days each year


• Company pension scheme


• A range of family friendly policies


• Occupational health support and wellbeing Portal


• Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.

Learn more about Telent:

Click here for Telent Video!

Brilliance brought together.

Health & Safety Officer
On-going contract - Inside IR35
Rugby

About the role
Assist with planning, implementation and monitoring the effectiveness of our Health and Safety policy and procedures. Manage the Health and Safety Coordinators; DSE assessors; Fire Marshalls; and First Aiders, championing their work to ensure competent, efficient, and productive delivery of objectives in line with prioritised health and safety cultural improvements

Responsibilities

• Support and audit local managers' health and safety management and liaise with the appropriate manager to ensure that issues are addressed within an appropriate time frame.
• Create action plans in response to audits and monitor delivery.
• Investigate Town Hall incidents and audit incident investigations for non-Town
• Hall incidents. Maintain an incident record database; analyse incident data to produce quarterly and annual reports for Management meetings.
• Develop and deliver competent effective and efficient health and safety training to staff (internal and external)
• Support Comms in maintaining an H & S folder on the extranet.
• Conduct regular inspections and audits of council's work sites and activities
• Work in partnership with the Safety & Resilience Team to develop best practice, such as monitoring of behaviours and cultures, while ensuring that we can still get the job done (risk aware not risk averse).

Qualifications and knowledge

• Extensive experience within Health & Safety Management
• Competent effective and efficient health and safety trainer.
• Nebosh Certificate Holder, but with a willingness to work towards NEBOSH Diploma
• Communication skills to deal with a range of people often using persuasion skills, including computer literate with a drive to support the digitalisation agenda.

If interested in the role, please contact me at moeez.muhammed@servicecare.org.uk or give me a call on 01772208967.

The role of Customer Relationship Operations Support is vital to ensuring we continue to have an understanding of our customers, the opportunities being developed and the insight of our market. Working closely with the Director – Bids & Development, Client Business Partner and Customer Account Directors you will be responsible for managing and administering the Customer Relationship Management (CRM) platform (based on SalesForce), being deployed by Arden&GEM, and the CRM processes of the Commercial Directorate, coordinating production of CRM dashboards and reports, supporting system usage, training of users of the bespoke CRM system and becoming the ‘go-to’ person for the CRM platform positively and quickly responding to requests for help.

You will also be responsible for providing additional CRM support across the many aspects of the Commercial Directorate. You will be expected to support the business and development agenda of Arden & GEM including, but not limited to, income generation projects. This requires flexibility to support the developing priorities across the Commercial Directorate.
• Directly responsible for operation of the Arden&GEM CRM platform (based on SalesForce) which includes direct management of the system, planning & providing training &support to users, production of dashboards & reports, data entry & data management, promotion of system use & being an advocate for usage of the CRM system & underlying business processes. The planning & coordination of any system upgrades, including minimising & communication any potential disruption to users.
• Promoting &d directly support the use of the CRM system across the Commercial directorate & wider organisation. Engaging with members of the teams to better understand the growth requirements of the system & develop &launch implementation.
• Lead on the Customer Relationship support operations & administrative processes within the Commercial Directorate.
• Manage &maintain the CRM platform, including:• Creation & maintenance of user accounts,
• Data management,
• Dashboards &reports, including ongoing development,
• Customer Contract Registers, applying updates as &when changes occur,
• Customer contract updates.

We are a multi award-winning organisation that has achieved the prestigiousInvestors in People Gold Awardfor ‘We invest in people’ and ‘We invest in wellbeing’ and are passionate about creating an inclusive workplace that promotes and values diversity. We believe that every team member should have the opportunity to contribute and share their ideas.

We reward the hard work and commitment of our people with the following benefits:
• A competitive salary with annual pay reviews
• A generous annual leave entitlement starting at 27 days
• Membership of the NHS Pension Scheme
• Flexible working and family friendly policies, including enhanced parental leave and pay
• A wide range of in-house and external learning and development opportunities
• Access to salary sacrifice and discount schemes
• Access to employee assistance and occupational health services.

Customer Relationship Operations Support Duties
• Directly responsible for operation of the Arden&GEM CRM platform (based on SalesForce) which includes direct management of the system, planning and providing training and support to users, production of dashboards and reports, data entry and data management, promotion of system use and being an advocate for usage of the CRM system and underlying business processes. The planning and coordination of any system upgrades, including minimising and communication of any potential disruption to users.
• Promoting and directly support the use of the CRM system across the Commercial directorate and wider organisation. Engaging with members of the directorate, Customer Account Directors, Service Leads and the Executive Team, to better understand the growth requirements of the system and develop and launch implementation.
• Lead on the Customer Relationship support operations and administrative processes within the Commercial Directorate.
• Manage and maintain the CRM platform, including:• Creation and maintenance of user accounts,
• Data management,
• Dashboards and reports, including ongoing development,
• Customer Contract Registers, applying updates as and when changes occur,
• Customer contract updates,
• Ensure registered users of the CRM system are aware of the corporate data input and reporting requirements and expectations,
• Creating and publishing dashboards and reports for use by CRM system users and the wider organisation including Director – Bids & Business Development, Client Business Partner, Customer Account Directors and Executive Team.
• Responsible for the coordination and delivery of CRM support activities within the Directorate, ensuring all customer details are up to date and accurate, including, when applicable, handling complex or sensitive information.
• Providing both training and administrative user support to users of the CRM system; and formulating modifications to the system to accommodate planned adjustments in consultation with users.
• Support the population of CRM system with customer updates, contract information and pipeline opportunities when required.
• Supporting the Client Business Partner with the production of organisational Performance reports and metrics.
• Providing assistance with the preparation and maintenance of all CRM system and user documentation, including design documents; system build document, lessons and actions logs.
• Responsible for ensuring all documents and reports are prepared and delivered as specified and in line with agreed reporting schedules.
• Set up and lead CRM user meetings, involving stakeholders, suppliers and team members. Work with the CRM users to identify enhancements and improvements to the system; propose policies or service changes.
• Regularly participate in working groups by facilitating discussions, taking actions, identifying and proposing changes that enhance both the system and CRM processes.
• Supporting the Client Business Partner with assimilating and distilling information used for national returns e.g. BDU.
• Support contribution towards audits and reviews both internally and externally from a range of organisations e.g. ISO 9001.
• Support the Commercial Team in achieving its objectives.
• Work in a positive collaborative manner to support corporate MDT working.


This advert closes on Monday 30 Sep 2024

Proud member of the Disability Confident employer scheme

To provide instruction and advice to systems users via the telephone and remote support software to encourage self-help and minimise the reoccurrence of service desk incidents. To ensure that all incidents raise via the ICT service desk system are accurately and clearly recorded. To triage, categorise and prioritise all incidents presented via the employee self-service portal To analyse, prioritise and assign incidents to resolver groups, management and third parties, in accordance with defined ICT service desk procedures and policies. The ability to deal with initial complaints sensitively, avoiding escalation wherever possible To employ excellent communication skills particularly when communicating complex ICT related information within own peer groups as well as to non-technical staff & customers. To ensure that all changes to systems user accounts, or user access rights, are accurately managed and recorded in the service desk ticket management solution.

Job Introduction

We are recruiting for a Service Advisor to join our Volvo Dealership in Leamington Spa. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis.

Excellent basic salary of up to £28,500 plus benefits with a bonus OTE of £37,500.

You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.

Role and Responsibilities

• Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload
• Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
• Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
• Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.

About you

• You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers
• A well-presented individual with a desire, attitude and character to succeed
• Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives
• You will have good organisation and administrative skills, knowledge of dealer management systems would be an advantage but is not essential.
• Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.

What we offer

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Free Parking / On-site Parking
• Company Events

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank.

Are you a Occupational Therapist seeking a new Permanent challenge? Do you have previous experience working with Children and Younger People with complex needs?

Service Care Solutions are recruiting for an experienced Occupational Therapist to support our established client in the Rugby area. The service is a specialist Learning Centre for Children and Younger People between the ages of 7-19 who have a range of Social, Emotional and Mental Health (SEMH) needs.

The successful candidate will support educational and residential colleagues to create therapeutic living and learning environments. Based on clinical assessment and formulation, you will offer individualised interventions and engagement to our young people.

Job Purpose: Occupational Therapist

Salary: £35,617 - £43,027 per annum (includes paid school holidays)

Bonus: £250 SCS Sign-Up Bonus

Location: Rugby

Working Hours: Monday to Friday, 08:30-16:30

Contract: Full-time | 37.5 Hours

Key Responsibilities:

• Conduct high-quality assessments and make recommendations for therapeutic interventions.
• Provide individualized interventions and engagement to young people based on clinical assessment.
• Collaborate with educational and residential teams to create therapeutic living and learning environments.
• Develop and facilitate training sessions for staff and parents/carers.
• Write detailed reports to support young people, education, and care staff, and inform annual reviews.
• Support and supervise Therapy Assistants and newly qualified Occupational Therapists.
• Maintain accurate and confidential online records in accordance with legal requirements.
• Act as a role model for other clinicians and educational staff.
• Participate in service and practice development.
• Engage in continuing professional development and maintain professional registration.

Essential

• Qualified Occupational Therapist registered with the HCPC.
• Experience delivering therapeutic interventions for children and young people with complex needs.

Benefits

• Training: Comprehensive induction and on-the-job training.
• Holiday: Enjoy full school holidays including bank holidays.
• Clinical Development: Access to a leading programme of clinical learning and development.
• Wellbeing: Access to wellbeing tools, advice, and employee assistance.
• Medical Cover: Claim back costs for optician or dentist appointments and enjoy high-street discounts.

Are you happy with your current agency? At SCS, we believe in rewarding your loyalty and hard-work!

• £150 Agency Switch Bonus - If you're unhappy with your current agency or simply fancy a change, Service Care Solutions will give you £150 for bringing your current contract to us.

• £250 Welcome Bonus - We are offering a Welcome Bonus of £250, paid after completion of four weeks in your new placement.

• Up to £750 Referral Bonus - Simply refer your friend. If they get the role, we'll give you up to £750.

Childrens Residential Support Worker

Job Description

This is an exciting opportunity to join a leading provider of residential care for children. The company is looking for a dedicated and compassionate Childrens Residential Support Worker to join their team. As a Childrens Residential Support Worker, you will be responsible for providing high-quality care and support to children and young people with complex needs.

Key Responsibilities

• Providing support and care to children and young people with complex needs
• Working as part of a team to ensure that the needs of the children and young people are met
• Assisting with personal care and daily living tasks
• Supporting children and young people with education and recreational activities
• Building positive relationships with children, young people, and their families

Requirements

• Experience working with children and young people with complex needs
• A caring and compassionate nature
• Excellent communication and interpersonal skills
• The ability to work as part of a team
• A willingness to learn and develop new skills

Qualifications

The ideal candidate will have a Level 2/3 Diploma for Residential Childcare (England) or equivalent. However, the company is willing to consider candidates who are willing to work towards this qualification.

Benefits

• Competitive salary
• Opportunities for career progression
• Training and development
• Pension scheme
• Employee assistance programme

How to Apply

If you are interested in this role and think you can be the one to make a difference, please send your CV across to macy.robinson@servicecare.org.uk or you can call me on 01772208964

CUSTOMER SERVICE TEAM LEADER

£33,945 - £38,223

This is a hands-on on team leading role with responsibility for the day to day supervision of the Customer Service Centre (CSC), reporting directly to the Customer Services Manager, and working routinely without the need for direct supervision. You need to be able to tackle problems and remove obstacles that prevent the customer accessing our services using a method that works for them.

You will therefore be working with colleagues, across the council, to deliver efficient and effective services that change and develop in line with customer needs. To do this, you must maintain an up to date knowledge of the Customer Service Centre's responsibilities and the actions required to complete each business process, including a working knowledge of call centre technology and CRM systems.

As well as being able to demonstrate how you manage effective business processes, and staffing matters you must also be able to interpret the performance data that is essential to ensuring that the CSC runs smoothly.

If you can demonstrate excellent communication skills, are familiar with inputting and accessing customer information using multiple systems and have a flexible approach to work then please apply.

Benefits
• Competitive Salary
• 24 days annual leave, 8 Bank Holidays, 2 extra statutory days and 1 locally agreed day
• Generous pension scheme
• Structured Induction Program
• Learning and Development opportunities
• Regular performance reviews
• Payment of professional subscription for approved professionals
• Family Friendly Policies
• Independent Support for your health & wellbeing
• Generous compassionate leave
• Cycle to Work scheme

For an informal discussion about this role, please email our Customer Services Manger as follows: joanna.mccrea@rugby.gov.uk and leave your contact information including a telephone number and they will get back to you.

You can view full details of this job via our website www.rugby.gov.uk , where you can also apply on-line. If you are unable to apply on-line please contact 01788 533564, or e-mail: contact.centre@rugby.gov.uk for further assistance.

Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.

Closing Date: 7 July 2024
Interview Date: 15/16 July 2024

General Responsibilities To support the Service Leads in the smooth running of operational activities within the Divisions. To help ensure that all rotas are effectively managed to minimise the use of locums. Work alongside Service Leads to provide a more proactive approach to recruitment and medical workforce issues whilst maintaining good governance and effective departmental cover. In collaboration with the Associate Medical Director for Education and Clinical Tutor ensure that educational requirements/release times are met, and trainees requests are responded to promptly. Specific Responsibilities Support and advise on specific projects which may arise, particularly where these relate to the posts area of focus. To support and advise on all aspects of medical staffing, in particular giving advice and working with divisional colleagues in order to meet safe levels of medical cover in line with Trust requirements. To work in conjunction with the Medical Staffing Managers and Service Leads to create rotas that are both compliant with Terms & Conditions of service but also satisfy educational and operational needs. Flag areas of concern with regards to medical cover proactively and in a timely manner and seek to resolve these issues to minimise the requirement for locum cover. Use of Health Roster for medical staffing activity, ensuring records are maintained accurately and consistently. Provide comprehensive and proactive temporary staffing support to the divisions, encouraging the usage of internal bank over external providers wherever possible. To ensure all medical locum bookings are made in accordance with the approved framework guidelines and at the most cost efficient rates. Act as a point of contact for junior doctor queries and requests regarding swaps/annual leave/study leave etc. ensuring requests are responded to promptly. Work with the Postgraduate Medical Education Manager and the GP Lead Employer in relation to Deanery posts, rotations and educational requirements to ensure these are factored into rota management. Support the Medical Education Managers and Service Leads in junior doctor issues, specifically in supporting risk assessments and return to work interviews. Monitors & record sickness absences for medical staff, highlighted to Service Leads where wellbeing meetings need to take place. Provide advice where appropriate on Terms and Conditions of Service for all grades of medical staff, referring to the Service Leads & Medical Staffing managers when required. Support the recruitment of medical staff, ensuring recruitment activity is done in a timely and effective manner. Take responsibility for the monthly consistency checks on Electronic Staff Record (ESR) report and notification. Work in conjunction with the Trust Payroll to ensure an efficient payroll service is provided including dealing with queries and other pay issues. To input payroll information into ESR and manage the Inter Authority Transfer process with other Trusts. Support the Service Manager in the induction of new doctors to the Trust. Support the Medical Staffing Managers to ensure the Trust complies with IR35 rules. Provide data as requested to assist with any national returns relating to Medical Staffing. To have operational knowledge of Health Roster and where appropriate assist in the roll out of junior doctor rotas to maintain ongoing compliance. To carry out any other commensurate duties associated with this role and/or as requested by Medical Staffing managers.

There is a full job description and terms and conditions with salary information on the right hand side of the page for you to download and review. Further information Location: Home based with 1 day per week in our Head Office in Leamington Spa, occasional travel to BPAS units and also the London office for meetings and training Salary: £40,000 per annum. Shift Pattern: 36 Hours per week | Monday to Thursday 9am-5pm and Friday 9am-3.30pm Interested so far? Don't delay, apply today! This job advert may close before the advertised closing date if sufficient applications have been received. Please apply for this job as soon as you can, if interested. The Small Print: All applicants must be pro-choice. If you do not hear from us within 2 weeks of the closing date, unfortunately you will not have been shortlisted on this occasion. References: All offers of employment are conditional based on satisfactory pre-employment checks. We require applicants to provide 3 years of employment references including information on reasons for leaving and any gaps in employment. COVID-19: BPAS encourages all applicants to be fully vaccinated against COVID-19 and we invite you to share evidence of your vaccination status.

The key responsibilities of the role are: Build, manage and maintain strong and collaborative working relationships. Organise, plan and execute a programme that spans a range of provider, commissioner and patient organisations. Develop and manage the perinatal pelvic health project plan. This will be presented to the PPHS Delivery Group/Stakeholder Group, and other forums as required. Support the development of metrics for measuring project success and monitoring progress to ensure delivery including working within any parameters outlined by NHSE. Support the sharing of learning across Warwickshire, regionally and nationally as required including attendance at any NHSE Perinatal Pelvic Health forums. Act as a champion for patients and their interests ensuring that patients are actively engaged, and their voice is at the heart of the development of the PPHS service model. Knowledge skills and experience required: Work with clinical and non-clinical teams, using diagnostic tools, to identify areas where improvements can be made and identify service improvement priorities. Utilise service redesign methodologies including Lean and rapid improvement events, in all aspects of improvement work. Integrate redesign methodologies into everyday working and ensure alignment of local and national initiatives. Provide expert opinion and advice on issues relating to service improvement and change management. Promote a safety culture within service improvement projects. Ensure that patients views are included in redesigning services. Collect, collate, interrogate and analyse data to provide evidence to justify and support decision making in service redesign and development. Develop measurements to support sustainability and demonstrate outcomes and benefits from selected service improvement projects, in collaboration with colleagues in Finance, HR and clinical governance. Develop information systems, in line with national innovation, in liaison with the Information department, to enable effective and efficient management of performance outcome measures. Take the lead for selected service improvement projects, as required; ensuring service improvement is delivered using Improvement methodology to meet the agreed timescales. Monitor selected project performance and take action as required to ensure project delivery; managing risks and developing contingencies. Support project groups by coaching and facilitating discussions to encourage innovative thinking, identify options and develop methods to test new ways to deliver patient care. Promote systematic cultural change and sustainability within selected projects of work to achieve SWFT values and goals. Maintain working partnerships with other clinical change programmes to ensure that there is a cohesive approach across the health economy. Support a programme of structured learning and development, delivered through the Service Improvement team, to increase capability and capacity of trust staff. Support the development of change management capability and capacity. To produce and present regular and ad hoc reports for both clinical and management teams across the health community. Communications and Working Relationships: Work in conjunction with the Head of Service Improvement to support Service Improvement initiatives and review procedures and policies as part of implementing service improvement. Work with all levels of staff throughout the organisation to develop and deliver Improvement initiatives.