Total 65 customer service job vacancies in wellpinit washington

Sets up cafeteria lines, steam tables, dining room tables, and side service stands with hot and cold food items including meats, vegetables, salads, desserts, bread, butter and beverages. Serves food cafeteria style. Breaks down and cleans area when meals are complete. Sets up dining room tables for service, places food and beverages on tables and replenishes items as necessary. Sets up and operates dishwashers, performs preventive maintenance and cleaning. Scrapes, soaks, scours and scrubs bowls, pots and pans. Also performs heave duty cleaning tasks such as ceilings, exhaust hoods, under and behind kitchen equipment, washes floors and walls, walk-in refrigerators and freezers, sanitizes garbage cans. May unload food from delivery trucks. Collects and transfers trash from work area to disposal area. Assembles and tosses fresh fruit or green salads in quantity using prepared dressings, serves into standard serving sizes. Makes cold sandwiches using prepared ingredients. Makes Coffee, tea and other beverages. Performs cashier duties such as ringing up food, beverages and merchandise by individual item; totaling sales; processing credit card sales; receiving money and making change. Also responsible for preparing cashier reports at end of shifts. Performs other related duties as assigned.

If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12301165

At the entry level of this position, you will:

• Conduct Working Capital Fund (WCF) IT Service Management and IT Business Studies, monitor the assigned Agency IT services and the WCF Data Processing activities, and evaluate service performance to provide recommendations to Service Management Branch (SMB) and WCFD leadership to meet divisional objectives.
• Provide advice, guidance, and recommendations to management and other specialists on routine project management issues; Assist in identifying and communicating project risks and develop mitigation plans.
• Support IT Technical Teams, Contracting Officer Representatives (COR), and WCF Accountants to ensure compliance with plans, policies, standards, infrastructures, and architectures that establish the framework for the management of all WCF IT services and customer support applications.
• Provide WCF customer support and services as in identifying conventional IT service delivery issues, conducting analyses, resolving service delivery problems, suggesting improvements, and making recommendations to management

When entering a Federal job at a grade level lower than the highest promotion potential level, you may be promoted to more complex duties and work more independently, as your career progresses.  NOTE:  Career ladder promotions are not automatic, and all eligibility and qualifications requirements must be met in order to progress to the next grade level.

You will spend less than 25% of your work time on contracts, grants/cooperative agreements, and/or interagency agreements.

One or more positions may be filled (in the organization advertised and/or in other organizations), if appropriate to the position.

You will:

• Coordinate and manage Working Capital Fund (WCF) service management, including providing customer support for the Agency IT services and the WCF Data Processing activity; oversee and conduct comprehensive customer and market analysis/studies to identify, propose, and support business solutions to complex management challenges with far-reaching scope and impact.
• Assists in planning and managing delivery and acceptance of complex IT projects and applies agile methodologies for project management, including the development and use of new tools for work planning methods and tracking.
• Develops, implements, and ensures compliance with plans, policies, standards, infrastructures, and architectures that establish the framework for the management of all WCF IT services and customer support applications.
• Develop outreach strategies and materials to communicate service information about various initiatives to customers, stakeholders, and partners with EPA. The incumbent identifies policy issues, designs analysis, suggests improvements, and makes recommendations to management on issues related to enhancing service delivery.
• Assists Contracting Officers and any duly appointed Contracting Officer Representatives (COR) with the evaluation and execution of IT service contracts to ensure best services are being delivered under the contract to include assisting to ensure contractors perform the technical and management requirements.

You will spend less than 25% of your work time on contracts, grants/cooperative agreements, and/or interagency agreements.

One or more positions may be filled (in the organization advertised and/or in other organizations), if appropriate to the position.

• Provides strategic leadership and operational direction to a professional team of direct-hire and contractor staff.
• Formulates and develops short-term and long-range strategic and financial plans and justifications for programs, budgets, staffing, and related projects for the Division.
• Plans, organizes, and manages the development and delivery of a broad range of problem resolution and technical support services.
• Synthesizes and analyzes available information; recognizes patterns or trends and draws reasoned conclusions from data.
• Manages a variety of customer services and experiences such as walk-in expert support at DT's multiple IT Marts, Bureau VIP customers, domestic equipment refresh upgrades and IT office equipment relocations, and onsite Tier 2 deskside support.

Duties include, but are not limited to:

• Assigns work to subordinates and evaluates work performance.
• Gives advice, counsel, or instruction to employees on both work and administrative matters. Interviews candidates for positions, recommends approving, promotion, or reassignment.
• Hears and resolves complaints from employees. Effects minor disciplinary measures such as warnings and reprimands, recommending other action in more serious cases.
• Identifies development and training needs of employees, develops performance standards; develops subordinates in delivering Veteran-centric and customer-centric service; develops subordinates by identifying training and developmental opportunities; serves as coach, facilitator, and/or negotiator in coordinating team initiatives and in consensus building activities among team members.
• Serves as the Associate Director's lead for Consultation of the T&I Program in all VA facilities and continued consultation on T&I matters. Develops consultation strategies, manages rollout, timelines, milestones. Adjusts program and project timelines based on mission changes and requirements.
• Serve as a subject matter expert in the planning, coordination, consultation, and sustained cultural transformation of VA toward improved customer experience. As part of the T&I team, the incumbent will participate in the gathering of best practices and data, development of additional tools and resources, tailored consultation to VA facilities. The incumbent demonstrates ICARE (Integrity, Commitment, Advocacy, Respect, Excellence) values and promotes the VA WAY to include WECARE (Welcome, Explain, Connect, Actively Listen, Respond, Express Gratitude) behaviors and SALUTE (Say Hello, Apologize, Listen, Understand, Take Action, Express Gratitude) service recovery model both in direct interaction with staff, Veterans, and internal and external stakeholders as well as in the decision-making process.
• Promotes T&I by collaborating, consulting, mentoring, and building relationships with VA-staff, external subject matter experts, Veterans, their families and caregivers. The incumbent undertakes special projects, as assigned, to promote the cultural transformation
  and modernization of VA, to be a proactive veteran-oriented culture.
• Builds and sustains positive professional relationships with all levels of VA leadership. Collaborates with VA leaders on program goals, projects, and initiatives with intent to connect to agency/administration goals and projects for sustainment.
• Champions enterprise connections in new behaviors, local initiatives, and organizational goals and collaborates to ensure organizational initiative sustainment.
• Establishes and maintains working relationships with stakeholders holding opposing points of view.

Duties include, but are not limited to:

As part of the team, the incumbent will be responsible for planning and controlling administrative matters and programs under their purview by planning and monitoring action plans, evaluating corrective actions, and making recommendations for improvement.

The incumbent assists in providing guidance, support and assistance to Directorate staff in the realm of program management. Working with the divisions, the incumbent assists with the management of short and long-range data reporting requirements. As well as assisting with the development and implementation of planning and execution documents.

Incumbent will assist in the development of a program management architecture in consultation with Associate Directors to ensure alignment and integration. Participates with Associate Directors, Deputy Director, and Executive Director in reviewing and developing Directorate goals and objectives and assists in mapping out a course of action. Prepares materials, minutes, reads and drafts communications to assist managers with arbitration and grievances, employee labor relations concerns and supervisory responses. Utilizes standardize program status and performance reports; prepares and summarizes data in presentable formats or dashboard for discussion; identifies issues for concern or risks as well as recommends strategies to achieve goals within set limitations.

The incumbent assists in strategic planning, operational planning, strategic decision making, portfolio/project management, restructuring, downsizing, changing current operations, future strategies, and business process transformation. As well as risk identification and mitigation. The incumbent assists in providing guidance, support and assistance to Directorate staff in the realm of program management. Incumbent also serves as an assistant liaison for the facilitation of operational planning within the directorate.

Works in coordination with the Project Management Lead and Associate Directors to promote program management practices across the organization to include all phases of planning, the development of performance metrics that align and integrate with those at the national level, and develop the architecture required to control scope, time and cost across multiple portfolios and projects being executed simultaneously.

Uses qualitative and quantitative analytical techniques to provide ongoing evaluations and internal review and assessment of program operations. Assists with the identification of program issues and problems, assesses and tracks program improvement and provides feedback on progress. Assists with the interpretation of requirements and considers other internal demands and constraints as directed by leadership. Establishes and maintains adequate internal control over reporting program performance and progress. Ensures reporting is reliable and that transactions and other data that support measures are properly recorded, processed, and summarized. Assists with evaluation of organization, methods, and procedures for providing support such as records, communications, directives, forms, files, and documentation.

Incumbent will create, organize, manage and maintain resource sites. Compiles, consolidates, organizes, analyzes, synthesizes, and summarizes information on a variety of complex issues needed by, or of interest to leadership and staff. Provides administrative and program support on other aspects and matters related to services, initiatives, and partnerships as assigned.

Performs other related duties as assigned.


Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday - Friday, 8:00 a.m. - 4:30 p.m.
Compressed/Flexible: Not available
Telework: Available
Virtual: This is not a virtual position.
Position Description/PD#: 18851A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required

• Provide or assist in providing advice to leadership level employees in a multifaceted, national level organization.
• Expand and implement agency programs which protect data quality, transparency and/or security.
• Provide program authority in planning, organizing, coordinating, integrating, directing, appraising, and attaining results and objectives of assigned responsibilities.
• Provide national leadership and coordination for management and archiving of intellectual property, patents, and associated science and technology agreements.
• Formulate, coordinate, and implement a national research and development communications and science delivery outreach strategy to broaden and deepen strategic alliances.
• Lead and manage scientific integrity and intellectual property processes including technology transfer.
• Track performance measurements, accomplishments, and budgets of field units performing knowledge management.
• Plan and assign work to employees ensuring that production or quality standards are defined.
• Establish and communicate performance requirements to employees including conducting formal performance reviews and identifying developmental and training needs of employees.
• Perform administrative and human resources management functions for the unit such as providing advice, counsel or instruction on both administrative and work matters.
• Promote an inclusive work environment that is free from all types of discrimination.
• Perform supervisory duties 25% or more of the time.

The chief duties of this position include professional alpine mountaineering, aviation, technical rope rescue, avalanche forecasting, and emergency medical services. You participate as a team leader or member on patrols to climb any of the 25 main routes on Mount Rainier. Terrain consists of trails, sub-alpine meadows, rocky slopes, snow fields, glaciers, and vertical ice from 1,800 to above 14,400 feet in winter-like conditions, even in the summer. Camping and climbing at high altitude, on glaciers, even in stormy conditions is required. Conducting resource monitoring, concession monitoring, and visitor interactions will also be your responsibility. You must maintain a high level of physical fitness and are required to be able to hike to Camp Muir in typical fair-weather summer conditions in less than four hours.

The incumbent is expected to ski proficiently in the backcountry, in off-piste terrain, and in a variety of challenging un-groomed conditions. Skis are used as a main mode of travel both up and down the mountain for all but about 3-4 months on Mount Rainier.

Major duties include:

• Leading technical rope rescue and helicopter rescues in an alpine mountaineering environment within Mount Rainier, North Cascades, and Olympic National Parks. Must be proficient as a backcountry skier or snowboarder.
• Providing emergency medical services and care for patients until they can be transported for additional medical treatment.
• Coordinating and performing as an instructor in mountaineering, aviation, emergency medical services, avalanche, and technical rope rescue disciplines.
• Staffing front-country ranger stations and registering climbers where preventative search and rescue and resource protection messages are given.
• Staffing climbing high camps including helping with general upkeep, cleaning, and sanitation of backcountry facilities.
• Leading multi-day alpine mountaineering patrols at Mount Rainier and occasionally at other national parks.

The Senior Technician Reviewer (STR), is responsible for some of the most complicated, difficult, and unusual assignments and projects in the Branch. In consultation with the Branch Chief, the incumbent is responsible for the assignment of selected cases and projects to the attorneys within the Branch and for review of the work products. The primary work of the Branch involves the development and drafting of Internal Revenue regulations and considering recommendations for enactment of legislation and the promulgation of regulations, preparation of private letter rulings, revenue rulings, technical advice memoranda, General Counsel memoranda, and other advice memoranda addressing tax problems submitted by taxpayers and their representatives, state and federal agencies, and other Chief Counsel and IRS offices. In addition, the Branch provides legal assistance and advice to trial attorneys in the field in connection with actions on decisions, preparation of briefs, handling of unusual technical problems, preparation for the trial of cases involving complicated technical issues, and problems related to appeal recommendations in Tax Court and refund cases. Many of the issues presented for decision are submitted after extensive consideration in the field and elsewhere. Problems presented cover a broad range involving numerous questions requiring interpretation of the Internal Revenue Code, tax regulations, published rulings, court cases and other technical materials.

As a General Attorney (Tax) - Senior Technician Reviewer, you will:

• Act as a legal and technical consultant to the Branch Chief, Deputy Associate Chief Counsel, Associate Chief Counsel, and, as assigned, to other officials in the Office of Chief Counsel on some of the most difficult, important, and complex professional legal and policy matters concerned with the work of the Branch, or which may affect the work of other Branches of the office, or other components of the Chief Counsel's Office. Matters involve detailed and extensive research on complicated legal problems and the development of recommendations as to the positions to be taken by the Branch and the Office. Considers questions that have broad legal ramifications and renders appropriate decisions. As necessary, participate in the resolution of some of the most complex technical problems presented by taxpayers or their representatives and performs other professional legal activities.
• Act as a reviewer, and in some cases as the initiating attorney, for highly complicated, difficult, and unusual assignments and projects involving the development and drafting of Internal Revenue regulations, considering recommendations for enactment of legislation and the promulgation of regulations, private letter rulings, revenue rulings, technical advice memoranda, General Counsel memoranda, and other advice memoranda dealing with tax problems submitted by taxpayers and their representatives, state and federal agencies, and other Chief Counsel and IRS offices.
• Act as principal attorney in charge of recommending the policies and developing the procedures and regulations implementing new or amended legislation for specific areas of tax law and is responsible for ensuring that these policies, procedures, and regulations are consistent with the intent of the law and are administratively sound, efficient, and economical in operation.
• Perform activities in the Branch including legal assistance, document review, appellate recommendations, and litigation support. Many of the issues presented for decision are submitted after extensive consideration in the field and elsewhere. Problems presented cover a broad range of tax law issues involving numerous questions requiring interpretation of the Internal Revenue Code, tax regulations, published rulings, court cases and other technical materials.
• Make recommendations on the need for initiating, consolidating, or eliminating programs and projects. Act as project manager, assign (in consultation with the Branch Chief) work to the attorneys within the Branch, advise them on approach to take, review work product, provide guidance in researching and analyze novel and uncertain points of law, and provide the Branch Chief with performance feedback of work performed.

The Senior Level Counsel (SLC) serves as a national expert and confidential advisor, to the Associate Chief Counsel, Procedure and Administration (P&A); and represents the Associate Chief Counsel (P&A) on a variety of legal, technical, and tax matters. The SLC serves as an advisor, program manager and technical expert to the Associate on a broad array of activities designed to fulfill the Associate's role in providing support to the Office of Chief Counsel (Office) regarding rulemaking and the interaction of the Internal Revenue Code with other provisions of law affecting agency rulemaking under the Administrative Procedure Act; to provide comprehensive legal and programmatic advise to field of functions in both advisory and litigation settings; and to provide legal support to the Internal Revenue Service. The SLC provides trusted advice and guidance to the Chief Counsel, the Commissioner and to executives and professionals within both the IRS and Treasury and performs special assignments of the highest complexity and impact.

Major duties of the Senior Level Counsel include, but are not limited to the following:

• Acts as legal and technical expert to the Office executives on the most difficult, important, and complex professional legal matters arising in the administration of the Internal Revenue laws and in related litigation.
• Serves as the legal expert/point of contact and coordinator on published guidance and primary liaison to other Division and Associate Chief Counsel offices in the coordination and direction of activities to support IRS needs and objectives.
• Handles highly complex issues arising in relation to the defense of litigation involving novel challenges to rulemaking issues by IRS and Treasury issues related to EO 12866, and the interaction of the Internal Revenue Code with other provisions of law affecting agency rulemaking under the Administrative Procedure Act, such as the Congressional Review Act, the Paperwork Reduction Act, and the Regulatory Flexibility Act.
• Reviews and advises on the impact of pending litigation, proposed legislation or public guidance and legal issues facing the IRS on tax areas covered by P&A and its foreseeable effect on the Office of Chief Counsel, Counsel's method of operation, and on existing legislation.
• Manages highly complex and significant special projects, including rulemaking. Selects and reviews project proposals, monitors work group needs and progress, and facilitates and expedites recommendations regarding these matters through the decision-making process.
• Coordinates the participation of the Office of Chief Counsel in the development of high-level reports and studies for use by Treasury and/or Congress.
• Personally, represents the Office of Chief Counsel and the Associate Chief Counsel (P&A) at top level IRS, DOJ and Treasury meetings and conferences, and in meetings with executives from other agencies where legal policy is developed and determined.
• Performs exhaustive and detailed research on complicated legal problems and prepares recommendations as to the position to be taken by the Office. Signs such recommendations for the Associate Chief Counsel without review as appropriate, referring cases to the Associate Chief Counsel for review as specifically directed.
• As the Associate Chief Counsel (PA)'s technical expert, makes presentations on technical and procedural matters to Chief Counsel staff, IRS staff, and outside bar activities to enhance their knowledge and understanding of the Associate's role in providing legal support, and to improve coordination within Counsel and with the IRS. Works with appropriate Counsel personnel to plan and deliver such training.

The selectee will serve as a Personnel Security Specialist in the Office of Security, Personnel Security and Vetting Division. Typical work assignments include:

• Performing security duties as it relates to the Personnel Security Program. Providing technical assistance to applicable stakeholders regarding personnel security (i.e., security questionnaires, accounts, and verification/validation and resolution of personnel security clearance issues).
• Assisting with organizing and prioritizing voluminous amounts of information in a systematic approach by identifying information in an effective and efficient manner. Assisting senior specialists in maintaining accurate class rosters and supporting the Personnel Security Program.
• Using judgment and tact to explain sensitive issues and reconciles conflicting viewpoints with employees and supervisors.
• Utilizing systems to manage the processing of security clearances such as receipt of security documents, recording of security interview, authorization of polygraph (if required), initiation of background investigation, adjudication of investigation findings, accessing information and managing the process of contractors gaining access to various facilities and IT access.

• Administer, configure, and manage the Wellpinit Service Unit's Local Area Network (LAN).
• Develop, expand, and modify the Wellpinit Service Unit's LAN.
• Oversees and directs the local Information Security Program.
• Performs as Help Desk Manager.
• Assists in the maintenance and modification of the existing telecommunications system.

• Identifies, manages and resolves problems concerning assigned areas of responsibility. Manage multiple staffing priorities independently.
• Gather data and create documents for organizational activities like letters, memo, reports, and administrative forms.
• Provide review and editing for documents developed by others, such as bulletins and technical guidance.
• Schedules meetings, prepares agendas, makes arrangements for meeting facilities and notifies participants of schedule changes.
• Initiate, prepare, and communicate instructions regarding administrative procedure.
• Establishes, organizes and maintains a filing system of official material and records. Protect sensitive information concerning organization activities and employees, ensuring confidentiality to prevent inadvertent disclosure.
• Review travel for multiple staff verifying travel requirements in software accurately.
• Prepares materials to be used in presentations or training conducted by the supervisor and staff.
• Serves as purchase card holder, purchase supplies, equipment and services within delegated authority using mandatory or open market sources, ensuring proper and timely documentation and reconciling.
• Independently coordinate procurement request for goods and services.

The major duties of the Safety and Occupational Health Manager position include, but are not limited to, the following:

• Provide technical support to the safety programs of supported parks in areas such as noise, asbestos, carbon monoxide, welding fumes, silica dust, solvent vapors, oxygen-deficient atmosphere, toxic and explosive gases, flammable materials, blood borne pathogens, laboratory hazards, chemical hazards mechanized equipment hazards, confined space, and work processes.
• Conduct annual safety inspections and evaluate workplace environments, equipment, or practices to ensure compliance with safety standards and government regulations.
• Investigate accidents to identify causes or to determine how such accidents might be prevented in the future.
• Develop local safety and environmental directives and recommend measures to help protect workers from potentially hazardous work methods, processes, or materials.
• Develop and provide Safety education and training.

WHAT IS THE CHIEF FINACIAL OFFICERDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Chief Financial Officer, Deputy CFO, Senior ACFO Financial Management, Administration

The following are the duties of this position at the full working level.

• Coordinates the efforts of Business Operating Division training programs, including program guidance, resource allocation, synchronization of training activities, reporting, and metrics. Organizes periodic training and leadership conferences to coordinate efforts of business unit training programs, assess program effectiveness, and solicit feedback.
• Serves as an advisor for training and workforce development initiatives throughout the CFO organization.
• Develops operational procedures, conducts periodic evaluations of internal training and career pathing programs, staffing analysis, and prepares reports of findings.
• Conducts annual review of program requirements, prepares programming budgeting requests, and develops plans for use of training and salary resources.
• Expert at monitoring training expenditures and obligations in the financial management account systems; recommends modifications as appropriate. Supports all phases of the assigned training or personnel programs, to include developing the monthly, quarterly, and annual requirements. Independently prepares funding document for training with a cost.