Total 63 health beauty fitness job vacancies in flagstaff arizona

The position is at the full performance level located in the Department of Veterans Affairs (VA),Veterans Health Administration (VHA), at the Northern Arizona Health Care System (NAVAHCS) for Primary Care Service Line. Major duties and responsibilities include:

• Determines technical factors, sets control and operates equipment and instruments. Sets technical factors, adjusting for patient anomalies. Sets operational parameters for equipment with few operating functions.
• Performs a range of diagnostic support duties such as taking specimens, labeling specimens for the laboratory, etc. Obtains venous blood samples from patients, using proper techniques, identification of patient, use of safety needles, etc. Prepares, packages, and ships specimens to Northern Arizona VA Health Care System (NAVAHCS) adhering to regulations of the transport of biohazardous specimens.
• Performs standard diagnostic tests or procedures such as electrocardiograms, accuchecks for glucose determinations, and simple wound care treatments and dressing changes, according to written protocol or as directed by the providers or other clinical staff.
• Generate encounter forms for patient s appointment. Uses Vista and CPRS to document in the patient s medical records. Files individual documents or information in records. Documents pertinent information including current health status and subtle changes in the patient s status. Gathers data and prepares reports.
• Performs administrative tasks such as maintaining control records for specimens and tests and documenting measurements taken. Obtains and provides basic medical information for patient and caregivers. Interviews the patient to document the nature of the complaint and its current state, past history or family history, current medication and other similar matters. Verifies laboratory orders, clarifies unusual requests with initiating provider. Provides basic patient education on pre-testing and post-procedure patient activities.
• Performs direct patient support work including personal patient care. Identifies and reports data relative to more complex, non-routine patient situations including subtle changes in patients behavior or condition or variances related to neurological signs, vital signs or other parameters and communicating them to the RN/provider.
• Teaches patients and family members the necessity of continuing proper health care. Provides specific health information based on the patient s condition. Provides patient education based on the needs of the patient and family, including tests, procedures, and the disease process. Provides preventive health education and screening to patients.
• Provides general clerical/administrative support coordination work for the clinic. Obtains key information needed to walk-in and initiate medical administrative processing of requests and forms. Orients providers and personnel to the clinical area including the proper procedures for requesting medical tests and the requirement for completion of exams.
• Schedules appointments and tests and coordinates all activities and appointments for the clinical area, avoiding conflicts in patient treatment plans. Answers telephone inquiries and regarding services available and procedures for admission to provide accurate information and maintain good public relations.
• Performs using good customer service skills when interacting with veterans and with coworkers
• Receives and directs patients, answer routine inquiries and makes referrals. Assists patients in contacting volunteer or social services as needed. Receives and responds to unclear inquiries from patients concerning a variety of medical, personnel, and administrative matters.
• Obtains release forms. Assists patient, visitors, and others requesting information, guidance or referral for special assistance.
• Performs other related duties as assigned.

The Technician will collaborate with Dietitians regarding Food/Drug Interactions, notifying clinical staff of potential issues with meal service and delivery and taking direction regarding management. Duties include, but not limited to:

• Handles patient meal service orders, and enter meal orders into Dietetics Software system
• Provides professional and courteous customer service via telephone, email, and in-person
• Collaborates with dietitians regarding food/drug interactions, notifying clinical staff of potential issues with meal service and delivery
• Interprets and processes diet orders
• Prints, prepares, and reviews meal tickets
• Triages calls from inpatient units or outpatient clinics and procedure areas relating to patient meal trays or nourishments
• Retrieves computerized information/printouts to assist with tray and/or nourishment assembly such as standing orders, nourishment labels, tabulated recipe lists, and other simple information to assist in meal delivery
• Provides basic-level education and information on therapeutic diets
• Correctly interprets diet activity and patient information to ensure meal trays contain food items adhering to patient requests and preferences, and current therapeutic diet order
• Communicates patient concerns with registered dietitian or dietetic technician
• Verifies physician orders for unusual diets, conflicting modifications, tube feeding orders and nutritional supplements
• Uses a computer to record, retrieve and print recipes, menus, and inventory reports
• Performs other related duties as assigned

• Exercises mature judgement using a wide range of therapeutic skills in the assessment, diagnosis, and treatment of patients and their family who present with problem and management of acute and chronic mental illness with patients of all ages.
• Provides community-based, integrated treatment plans and furnishes continuing clinical services to patients and families.
• Provides Navajo and English interpretation for clients, patients and general community to answer questions regarding services, scheduling and assists providers.
• Works with other health technicians and psychologists.
• Assists in organizing and working with the health/community teams to plan, develop and implement integrated behavioral health programs that meet the needs of the public in the service area.
• Participates in departmental quality monitoring and performance improvement activities, planning, data collection and
  reporting

Be a successful applicant. Watch this 5 minute video to learn how to create a federal resume.

· You will perform work as a certified Emergency Medical Technician- Paramedic within the Division of Resource and Visitor Protection, operating independently to make patient care decisions.
· Respond to medical emergencies involving injured and ill persons, ranging from minor medical to life threatening emergencies in an out of hospital/field setting.
· Provide basic and advanced life support measures including I.V. therapy, drug therapy, Advanced Cardiac Life Support (ACLS), and advanced airway management in an out of hospital/field setting.
· Assist and mentor other park staff (AEMTs, EMTs, First Responders) in providing emergency medical services in the park.
· Operate and maintain the district's ambulance and related equipment.
· Cooperate with all EMS providers, including clinic staff, to provide medical care. Communicate with medical control to receive medical orders on patients.
· Assist in EMS training of park personnel at EMT refresher courses, EMS Endorsement, ambulance orientation, CPR, and other opportunities.
· Review park EMS run reports and assist with the parkwide quality assurance program.
· Provide assistance and input to the park EMS Coordinator on a variety of EMS issues.
· Operate Federal government vehicles.
· Complete all required medical forms and reports.
· May perform search and rescue, Wildland and Structural Fire, visitor assistance, and resource management work.

This job opportunity announcement will be used to fill one or more additional selections at anytime without notification.

Not all locations listed will be filling positions. Eligibility and qualifications will be verified if there is a vacancy for the location and grade for which you applied.

The GS-5 Entry Level Technician will respond to the needs of the staff ophthalmologists, the supervisory technician or other designated administrative supervisor who will maintain daily supervision and guidance. Limited routine assignments under daily direct supervision are an integral part of the position. Deviations from unanticipated problems and unfamiliar situations are referred to the supervisor for a decision or help.

Clinical Responsibilities:

• Obtain basic ophthalmic and medical history following a template.
• Assist patient to examination room.
• Participates in performance of quality assurance activities such as staff meetings, mandatory educational in-services, quality control reports, systems redesign, and team and morale improvement.

• Obtains basic medical and ophthalmic history,
• Measures and records visual acuity,
• Administers anesthetic eye drops,
• Performing basic tonometry (NCT and tonopen),
• Estimates the anterior chamber depth
• Records a simple spectacle reading through automated and manual lensometry.

• Triages patient phone calls or urgent walk ins in conjunction with a provider;
• Ensures exam rooms are stocked with adequate supplies;
• Educates and instructs patients on administration of eye drops and post-operative instructions;
• Accurately measures, compares, and evaluates pupillary responses;
• Administers eye drops including drops to dilate the pupils;
• Measures eyeglass prescription using manual or automated lensometer, recording sphere, cylinder, and axis;

• Performs equipment inventory to maintain proper stock of exam room and clinic supplies.
• Obtains patient physical history, to include chief complaint; reason for visit; pertinent signs and symptoms; current medication allergies; past ocular and general medical history; family history both ocular and general; social history; and review of medications and allergies, including current ocular prescription and non-prescription medications.
• Accurately measures visual acuity at distance and near with and without a pinhole.
• Measures eyeglass prescription using manual or automated lensometer, recording sphere, cylinder, axis, and prism in both plus and minus cylinder.
• Performs pupil evaluation recording pupil size, shape, symmetry, reaction to light and accommodation.
• Instills eye medications (drops or ointments, including anesthetic, dye, dilating drops, cycloplegic drops, or antibiotics).
• Measures intraocular pressure with standard techniques, including Goldmann applanation tonometry.
• Performs pachymetry to determine corneal thickness and manual keratometry or corneal topography to determine corneal curvature.
• Performs intra-ocular lens calculations using an IOL Master.
• Performs automated visual field testing using various perimetry machines.
• Performs optical coherence tomography (OCT) of the anterior segment, retina and optic nerve.
• Performs patient screening and triage of potentially urgent ocular conditions.
• Assists during clinic-based ophthalmic surgery, including but not limited to intra-vitreous injections and laser surgical procedures.

• Applicant should be comfortable driving a large vehicle (CDL not required), coordinating maintenance and repair, and other additional duties related to mobile dentistry.
• Responsible for ascertaining the oral health status of the population regarding periodontal and other oral conditions using a variety of screening and information gathering methods.
• Serves as principal advisor within the Hopi Health Care Center for dental health promotion and disease prevention.
• Plans, coordinates, and evaluates oral health programs for optimum utilization of IHS resources. Oversees the periodontal recall program.
• Plans, coordinates, and evaluates the dental access, sealant, and fluoride varnish programs in conjunction with the community outreach programs.
• Performs expanded function restorations such as placement of alloys, composites, glass ionomers and temporary crowns.

The Technician will collaborate with Dietitians regarding Food/Drug Interactions, notifying clinical staff of potential issues with meal service and delivery and taking direction regarding management. Duties include, but not limited to:

• Handles patient meal service orders, and enter meal orders into Dietetics Software system
• Provides professional and courteous customer service via telephone, email, and in-person
• Collaborates with dietitians regarding food/drug interactions, notifying clinical staff of potential issues with meal service and delivery
• Interprets and processes diet orders
• Prints, prepares, and reviews meal tickets
• Triages calls from inpatient units or outpatient clinics and procedure areas relating to patient meal trays or nourishments
• Retrieves computerized information/printouts to assist with tray and/or nourishment assembly such as standing orders, nourishment labels, tabulated recipe lists, and other simple information to assist in meal delivery
• Provides basic-level education and information on therapeutic diets
• Correctly interprets diet activity and patient information to ensure meal trays contain food items adhering to patient requests and preferences, and current therapeutic diet order
• Communicates patient concerns with registered dietitian or dietetic technician
• Verifies physician orders for unusual diets, conflicting modifications, tube feeding orders and nutritional supplements
• Uses a computer to record, retrieve and print recipes, menus, and inventory reports
• Performs other related duties as assigned

Work Schedule: Varies to the need of the facility
Virtual: This is not a virtual position.
Position Description/PD#: Health Technician (Dietetic)/PD99835S
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Major duties include, but are not limited to:

• Provide support by analyzing, evaluating, advising on, and/or coordinating health care delivery operations to support improvements in the effectiveness and efficiency of patient care. This includes integrating local, state, federal, VISN and VHA needs into the long-range planning at the Health Care System to include all areas of employee and labor relations (i.e. labor mapping, staffing methodology).
• Clinical resource analysis and cost containment efforts, planning, management information systems, organizational functional analysis, and professional support programs. This includes space needs analysis (from the clinical perspective), resource management and planning, including equipment and specialized items with special controls, and plans for future development. Budgetary oversight responsibilities as they pertain to all clinical service including FTEE oversight, overtime monitoring, and productivity review and analysis.
• Extensive and thorough knowledge of VHA initiatives, Strategic Priorities, healthcare delivery models, such as the operational tenants of multi/interdisciplinary teams, (Primary Care, Community Managed Care, Mental Health Care, Social Work, Physical Rehabilitation Medicine, Pharmacy, etc.).
• Periodic assessment of the efficiency and effectiveness of the delivery model will be accomplished to ensure optimal performance.
• Direct involvement of the development and implementation of alterations and/or modification in operational processes, for example Patient Aligned Care Teams (PACT), Behavioral Health Integration Programs (BHIP), annual staffing and/or team integration methodology process.
• Performs staff support work in short and long-range planning efforts related to NAVAHCS.
• Complies with directives in preparing annual and cyclic planning documents.
• Obtains and consolidates planning information from subordinate units.
• Administers planning processes and provides authoritative recommendations to the COS regarding possible need for revision of regulations and policies governing planning activities.
• Assesses priorities to best meet Veterans' health care delivery needs.
• Directs and assists Health Care System leadership and staff in administrative research, management analyses and development of reports pertaining to program plans, development operations, and assessments of any planning phase of the Health Care System's activities.
• Conducts special studies on staffing methodology, space, clinical informatics, software applications, reusable medical equipment, service contracts, cost benefit analysis and equipment utilization.
• Knowledge and skill in applying analytical and evaluative methods and techniques to issues or studies concerning the efficiency and effectiveness of program operations carried out by administrative or professional personnel which requires knowledge of pertinent laws, regulations, policies and precedents that affect the use of program and related support resources in the area studied.
• Examines programs and recommends expanding, contracting, combining, separating, or realigning them to best meet patient health care needs most economically.
• Ensures and coordinates the appropriate completion of special studies required by the COS, collaborating with, and providing guidance to clinical and administrative Service Chiefs, Program Managers and other Health Care System personnel as required. Conclusions and recommendations from special studies are consolidated as necessary for presentation to the COS and/or Executive Leadership Team (ELT). These studies may require the integration of information drawn from direct interaction with Network, Regional and Central Office levels of VHA, from educational affiliates, and from State and Federal agencies. Results of these studies can have significant impact on future directions of Health Care System programs, resource utilization and relationships within the agency and throughout the community.
• Analyzes and evaluates, on a quantitative or qualitative basis, the effectiveness of programs or operations in meeting established goals and objectives.
• Evaluates agency wide programs against short and long range objectives.
• Conducts meetings for the Administrative Support and Business Managers in service lines reporting to COS in order to ensure continuity of medical, programmatic, administrative, women's health, mental health and specialty and diagnostic programs.

• Exercises mature judgement using a wide range of therapeutic skills in the assessment, diagnosis, and treatment of patients and their family who present with problem and management of acute and chronic mental illness with patients of all ages.
• Provides community-based, integrated treatment plans and furnishes continuing clinical services to patients and families.
• Provides Navajo and English interpretation for clients, patients and general community to answer questions regarding services, scheduling and assists providers.
• Works with other health technicians and psychologists.
• Assists in organizing and working with the health/community teams to plan, develop and implement integrated behavioral health programs that meet the needs of the public in the service area.
• Participates in departmental quality monitoring and performance improvement activities, planning, data collection and
  reporting.

VA Careers - Psychologist: https://youtube.com/embed/77qHlLw9Xck

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

Psychologist: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-Psychology-Career-Flyer.pdf

Nearly perfect year-round weather and several impeccably designed championship courses have made Phoenix one of the top golf destinations in the world. But there's more to this mild-mannered metropolis than pristine greens and tee times. The greater Phoenix area also offers visitors an array of impressive cultural attractions. Visit the internationally renowned Heard Museum for an in-depth look at Native American history or peruse the fine collection at the Phoenix Museum of Art. Enjoy a ballet performance at the ornate Orpheum Theater or catch a concert at the state-of-the-art Comerica Theatre. In addition to golf, the city offers access to numerous outdoor endeavors including rock climbing, hot-air ballooning, desert jeep tours and more. Family-friendly attractions, first-rate shopping, dining and entertainment, and spectacular recreational activities.

The Carl T Hayden VA Medical center provides primary care and specialty health services, including mental health care, audiology and speech, dentistry and oral surgery, low vision and blind rehabilitation, physical therapy, vision care, women's health services, and more.

The Staff Psychologist is assigned to work with the Women Veterans Program and setting; and provide gender-specific behavioral health services to women Veterans and Veterans whose self-identified gender is female (herein referred to as women Veterans). Referrals originate from various clinical settings, including outpatient medicine, mammography, gynecology, mental health, and specialty care services. The psychologist will provide clinical services and develop programming and clinical offerings relevant to specific developmental and diverse needs of the women Veteran population. These may include age-related needs (e.g., menstrual cycles, prenatal, postnatal, infertility, menopause, etc.), sexual/gender-orientation clinical needs (e.g., LBGTQ+-and family planning), and health-based needs (i.e., Mind-Body approaches, holistic health, biofeedback, mindfulness for women). They also will work closely with a multidisciplinary perinatal health treatment team to provide assessment, individual therapy, and group therapy to address perinatal mood and anxiety disorders.

Duties of the position include but are not limited to:

• Provides comprehensive, evidence-based psychotherapeutic (EBP) interventions. The psychologist will provide brief assessment for a range of mood disorders and medical conditions, brief individual therapy, and brief group therapy, using protocols such as Problem-Solving Therapy and Motivational Interviewing.
• Develops and implements Evidence-Based Practices for individual and group mental health services for women Veterans experiencing new onset or exacerbation of symptoms secondary to pregnancy, postpartum, infertility, pregnancy loss, menopause, psycho-oncology, and pelvic floor dysfunction or sexual dysfunction typically related to history of trauma.
• Promotes universal mental health screenings across the lifespan of women Veterans and provide psychological risk and behavioral assessments.
• Applies knowledge of behavioral medicine and psychotherapeutic techniques in the assessment and treatment of patients with the goal of assisting patients to partner with the interdisciplinary team in working to diminish, eliminate, or better cope with gender-specific mental health concerns.

VA Careers - Psychologist: https://youtube.com/embed/77qHlLw9Xck

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

Psychologist: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-Psychology-Career-Flyer.pdf

Nearly perfect year-round weather and several impeccably designed championship courses have made Phoenix one of the top golf destinations in the world. But there's more to this mild-mannered metropolis than pristine greens and tee times. The greater Phoenix area also offers visitors an array of impressive cultural attractions. Visit the internationally renowned Heard Museum for an in-depth look at Native American history or peruse the fine collection at the Phoenix Museum of Art. Enjoy a ballet performance at the ornate Orpheum Theater or catch a concert at the state-of-the-art Comerica Theatre. In addition to golf, the city offers access to numerous outdoor endeavors including rock climbing, hot-air ballooning, desert jeep tours and more. Family-friendly attractions, first-rate shopping, dining and entertainment, and spectacular recreational activities.

The Carl T Hayden VA Medical center provides primary care and specialty health services, including mental health care, audiology and speech, dentistry and oral surgery, low vision and blind rehabilitation, physical therapy, vision care, women's health services, and more.

The Staff Psychologist is assigned to work with the Women Veterans Program and setting; and provide gender-specific behavioral health services to women Veterans and Veterans whose self-identified gender is female (herein referred to as women Veterans). Referrals originate from various clinical settings, including outpatient medicine, mammography, gynecology, mental health, and specialty care services. The psychologist will provide clinical services and develop programming and clinical offerings relevant to specific developmental and diverse needs of the women Veteran population. These may include age-related needs (e.g., menstrual cycles, prenatal, postnatal, infertility, menopause, etc.), sexual/gender-orientation clinical needs (e.g., LBGTQ+-and family planning), and health-based needs (i.e., Mind-Body approaches, holistic health, biofeedback, mindfulness for women). They also will work closely with a multidisciplinary perinatal health treatment team to provide assessment, individual therapy, and group therapy to address perinatal mood and anxiety disorders.

Duties of the position include but are not limited to:

• Provides comprehensive, evidence-based psychotherapeutic (EBP) interventions. The psychologist will provide brief assessment for a range of mood disorders and medical conditions, brief individual therapy, and brief group therapy, using protocols such as Problem-Solving Therapy and Motivational Interviewing.
• Develops and implements Evidence-Based Practices for individual and group mental health services for women Veterans experiencing new onset or exacerbation of symptoms secondary to pregnancy, postpartum, infertility, pregnancy loss, menopause, psycho-oncology, and pelvic floor dysfunction or sexual dysfunction typically related to history of trauma.
• Promotes universal mental health screenings across the lifespan of women Veterans and provide psychological risk and behavioral assessments.
• Applies knowledge of behavioral medicine and psychotherapeutic techniques in the assessment and treatment of patients with the goal of assisting patients to partner with the interdisciplinary team in working to diminish, eliminate, or better cope with gender-specific mental health concerns.

• Applicant should be comfortable driving a large vehicle (CDL not required), coordinating maintenance and repair, and other additional duties related to mobile dentistry.
• Responsible for ascertaining the oral health status of the population regarding periodontal and other oral conditions using a variety of screening and information gathering methods.
• Serves as principal advisor within the Hopi Health Care Center for dental health promotion and disease prevention.
• Plans, coordinates, and evaluates oral health programs for optimum utilization of IHS resources. Oversees the periodontal recall program.
• Plans, coordinates, and evaluates the dental access, sealant, and fluoride varnish programs in conjunction with the community outreach programs.
• Performs expanded function restorations such as placement of alloys, composites, glass ionomers and temporary crowns.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Social Work: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-Social-Worker-Career-Flyer.pdf
Major Duties:

• The incumbent serves as the Mental Health Social Work Lead(Supervisory) for NAVAHCS representing the professional interests of over 60 Mental Health Social Workers at NAVAHCS.
• Responsible for vetting and hiring all Mental Health Social Workers at NAVAHCS.
• Serve as a resource to the Chief of Mental Health Service Line on all matters related to Social Work within the service and collaborates with the facility Chief of Social Work.
• Recommends to senior Mental Health management the appropriate utilization and distribution of Mental Health Social Work resources within the organization.
• Provide consultation to Mental Health managers and other staff on Social Work qualification standards, Social Work Practice, Social Work competency and Social Work continuing education.
• Directs the Mental Health Social Work Peer Review, in collaboration with the facility Chief of Social Work.
• Provide advice and counsel to Managers and Social Worker related to work and administrative matters.
• Effects disciplinary measures as appropriate to authority delegated in this area.
• Reviews the professional credentials of all applicants for Mental Health Social Work positions and assesses their potential fit within the organization.
• Organizes and directs recruitments, assessments, interviews, and selection of all Social Work Candidates.
• Assigns mentors to new hires.
• Coordinates hiring activities with Human Resources or other offices responsible for credentialing, tracks required licensure and certification for all Mental Health Social Workers.
• Provides consultation to Mental Health Managers on issues pertaining to Social Work ethics, ethical dilemmas in the delivery of care and ethical issues within the larger organization.
• Has direct input and/or completes performance appraisals on all Mental Health Social Worker who are directly supervised by a non-Social Worker.
• Provide intensive clinical services in complex cases and carries full professional responsibility for cases presenting with a wide range of psychosocial and environmental problems.
• Diagnostic assessment of a patient's present mental and social functioning based on developmental and vocational history that can be used by others for treatment planning or disability rating purposes.
• Makes clinical assessments and develop psychotherapeutic modalities including referral to a Psychiatrists/Psychiatric Prescribers for prescription of appropriate medications or clarification of diagnosis.
• Treatment for mental illness, maladaptive behaviors, and other problems of an emotional nature including establishing a professional relationship with the patient for the purpose of removing, modifying, or retarding existing problems.
• Utilization of group dynamics and family interactions to diagnose the dysfunctional aspects of the familial relationship and provide treatment in an effort to improve or resolve the identified problems.
• Recording of information in the patient's medical record related to the patient's database, psychosocial diagnosis, treatment plan, and progress in therapy.
• Use of diagnostic knowledge of the patient's needs to make referrals to a variety of VA and non-VA resources in support of the treatment objectives of the patient.
• Participation in interdisciplinary collaboration with clinic personnel and with community resources.
• Serve on NAVAHCE, VISN, and National VA committees, as assigned.
• Perform other duties as assigned.

• Coordinating services through community wellness planning and community health information tracking program to include community assessment planning.
• Implement and evaluate project services such as facilitation of focus groups, interview with patients, identification of patient knowledge, attitude, behaviors and beliefs regarding health issues.
• Assists in conducting data collection for program evaluation consistent with Health Promotion strategies.
• Assists in the implementation of evidence-based prevention education programs.
• Develop and implementation of continuous quality improvement program.
• Provide Technical Assistance with potential local service unit funding mechanism/process such as grant writing.

Duties include but not limited to:
Operate telephone switchboard to provide telephone communications for the Southern Arizona VA Health Care System (SAVAHCS) including all off site community based outpatient clinic locations. The work requires:

• Knowledge and practice of telephone courtesy techniques;
• Skill in questioning callers, who often can provide only sketchy information, in order to direct them to the proper organizational component;
• Knowledge and practice of telephone procedures to operate telephone switchboard consoles, answer recurring kinds of telephone calls, use printed or computerized directories, and connect local calls and regular or special long-distance calls to their proper destinations;
• Knowledge and practice of proper login and testing at the beginning of the duty tour to ensure continuity of telephone service;
• Knowledge and practice of the organization served to connect incoming calls to the appropriate office or individual;
• Skill in dealing politely with people who are emotional or discourteous and at times irate;
• Skill in using standard procedures to place outgoing calls through various circuits and networks;
• Skill in placing and receiving conference and collect calls;
• Provides telephone directory assistance for internal and external callers requires thorough knowledge of the large, frequently changing SAVAHCS organization;