Total 13 quality assurance control job vacancies in Banner Del Webb Med Ctr (14502 W Meeker Blvd)

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Nursing careers are better at Banner Health. We’ve built smarter processes to help nurses focus on what really matters. If you want to make a difference in people’s lives - this could be the opportunity you’ve been waiting for.

Banner Del Webb Medical Center is located in Sun City West, AZ and is the hospital of choice for many within our community.

The Trauma Quality Specialist will maintain the efficient operation of the trauma PIPS process (performance improvement and patient safety). 

The Trauma Quality Specialist works in collaboration with the trauma team and program leadership and is responsible for the coordination and facilitation of the Trauma PI program. The goal is to improve the quality of trauma care encompassing all areas and disciplines of the hospital that participate in the management of the injured patient throughout their entire stay.  In this position you will be responsible for monitoring and evaluating performance improvement activities including data collection, analysis, trending, and benchmarking of data outcomes at the local, regional, state, and national levels.

Qualified candidates will have a minimum of a Bachelor's Degree in Nursing with at least five years of clinical experience in a high patient acuity area in any combination of ED/Trauma/Surgical-Trauma ICU. Experience with Cerner and Excel are necessary. Certified Professional in Healthcare Quality (CPHQ) certification is preferred.

If you possess critical thinking skills, a passion for driving quality trauma care, and an outstanding ability to communicate effectively and collaboratively across the continuum of care, please apply!

Your pay and benefits are important components of your journey at Banner Health. This opportunity includes the option to participate in a variety of health, financial, and security benefits.

Should you have any questions, please contact Donna Dioses at donna.dioses@bannerhealth.com or call (602) 747-2526.

POSITION SUMMARY
This position plans, coordinates, implements and evaluates facility and/or system-wide quality/performance improvements, patient safety programs, and/or coordinates compliance and regulatory programs for preparedness and accreditation requirements. The position works closely with system initiatives. All work processed by the incumbent is considered confidential and protected from discovery, pursuant to state statutes.

CORE FUNCTIONS
1. Coordinates investigation, analysis, and responds to quality/patient safety issues, events, significant care issues or trends. Leads and/or facilitate root cause analysis, failure modes and effects analysis, and process improvement, working with multidisciplinary teams.

2. Develops and analyzes data for administrative and clinical decision making, as well as regulatory requirements. Coordinates implementation of data collection processes: provide analysis, summary, research and benchmarking. Prepares and present reports for appropriate facility, system, and other external agencies. Provides oversight to projects including data abstracting and data entry as appropriate.

3. Serves as a resource and leads and/or facilities task forces to plan, implement and coordinate facility activities to maximize service quality, effectiveness and efficiency. Collaborates with key stakeholders to evaluate, plan and implement process improvements and patient safety programs across the facility and/or system.

4. Supports implementation of facility quality and patient safety goals, policies, procedures, and activities designed to meet the requirements of regulatory and accrediting agencies such as JCAHO, CMS, DHS, and the peer review organizations.

5. Acts as consultant and educator in program development and special projects as determined by their supervisor.

6. Participates in implementation of evidence-based practices at the facility or system level.

7. May coordinate peer review activities for physicians and other healthcare providers and provide information for departmental improvement activities, credentialing, and reappointment.

8. In some roles, this position may supervise professional staff.

9. Responsibilities cross all levels of internal customers including the department, facility and system, and external customers including but not limited to the medical staff, the community, regulatory bodies and state agencies. For those positions directly supervising professional employees, the position has full authority for employment actions including selection, training, coaching, and performance reviews.

MINIMUM QUALIFICATIONS

Requires Bachelor’s degree or equivalent in nursing or other healthcare related field and either an RN license in state worked OR a clinical background with current license/certification or equivalent experience.

Requires a proficiency level typically attained with five years acute care clinical experience.

Requires ability to perform complex statistical analysis and highly developed problem solving skills. Requires the ability to manage programs and projects. Requires demonstrated excellence in interpersonal and written communication skills.

PREFERRED QUALIFICATIONS

Registered Nurse (RN) license preferred. Certified Professional in Healthcare Quality (CPHQ) certification is preferred. Experience with process improvement, regulatory/accreditation programs, data management, and analysis including graphic development and presentations is highly desirable

Additional related education and/or experience preferred.

EOE/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

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Consolidates, analyzes, and reports on the financial performance of the business / group to support the month-, quarter-, and year-end closing process, including financial reporting and financial governance. Supports an efficient and effective accounting function that uses common information sources and practices, reduces ongoing costs, and increases service level performance.

• Supports the execution of strategic initiatives; includes tracking metrics and milestones.
• Builds effective relationships with internal/external stakeholders.
• Breaks down strategic problems, and analyses data and information to provide accounting insights and recommendations.
• Identifies opportunities for alignment with accounting / finance processes and other operational processes.
• Acts as point of escalation on operational matters and matters falling outside of policy.
• Analyzes financial results to support financial period closing and reporting processes and provide insights and recommendations.
• Gathers and formats data into regular and ad-hoc reports and dashboards for assigned legal entity, business, or group financial information packages.
• Supports the preparation of journal entries, monthly / quarterly reporting packages and financial statements, including applicable tax payments and reconciliations, in accordance with accounting rules and standards.
• Provides information and supports the process for internal (e.g. corporate and SOX) and external audits.
• Reviews supporting documentation, escalating areas of concern and making any necessary amendments.
• Coordinates and executes specific activities for the implementation of strategic initiatives; includes tracking metrics and milestones.
• Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
• Organizes work information to ensure accuracy and completeness.
• Collaborates with internal and external stakeholders to deliver on business objectives.
• Develops knowledge related to business / group accounting requirements and standards.
• Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently on a range of complex tasks, which may include unique situations.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Completed or near completion of an accounting designation.
• Technical proficiency gained through education and/or business experience.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.
• Data driven decision making - In-depth.

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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POSITION SUMMARY
This position leads high reliability in processes through assessment of clinical performance, facilitates prioritization of improvement activities, oversees  improvement projects and ensures successful clinical project implementation at operating entities. This position prioritizes clinical improvement activities, oversees the facilitation of performance improvement teams and successful implementation to achieve entity/system targets. The position works closely with both system and operating entities to improve quality and outcomes of clinical care. This role requires strong communication, collaboration, teamwork and change management skills in order to achieve desired results across the continuum of care.

CORE FUNCTIONS
1. Quality Leadership and Integration - Guides the integration of quality into the fabric of the organization to achieve objectives such as Annual Initiatives, Centers for Medicare and Medicaid Services (CMS) and The Joint Commission (TJC) standards of care. Assists in directing and supporting the quality infrastructure, protects the use of privileged or confidential information, oversees facilitation of processes for engagement and interprofessional teamwork, identifies and promotes continuous learning. Collaborates with administrators, physicians, clinical leaders and team members to identify improvement opportunities utilizing qualitative and quantitative data analysis, knowledge of health care operations and systems thinking. Understands the importance of strategic planning accompanied by relevant tactics to achieve the goals, even when midcourse changes occur.  Establishes and guides the development and implementation of annual quality plans in partnership with administrative, service line and process owners. Strategizes with entity leadership to plan and coordinate local Quality Councils/QAPIs.

2. Performance and Process Improvement – Serves as a subject matter expert in performance and process improvement, project management and change management methods to support operational and clinical quality initiatives. Manages, coaches, and oversees facilitation of improvement activities related to or resulting from patient safety, harm reduction, clinical performance opportunities, peer review and compliance with regulatory and accrediting agencies. Serves as a resource and/or facilitates improvement teams to plan, implement, and coordinate entity activities to maximize clinical and operational outcomes. Oversees and leads improvement teams, guiding teams on system defined improvement methodologies and processes.

3. Population Health and Care Transitions – Supervises evaluation and improvement of healthcare processes and care transitions to advance the efficient, effective and safe care of defined populations. Supervises the implementation of Clinical Practices and standardized processes, that are evidence-based Population Health management strategies, encourages and contributes to a holistic approach to improvement. Collaborates to improve care processes ,as well as, transitions back to the community. Assists in leading monitoring and reporting of facility Clinical Practice performance. Uses data to identify populations at risk and collaborates with interdisciplinary teams to develop strategies to improve outcomes. Supports and participates in Clinical Consensus Groups at a system level to develop metrics for evidenced based practices for the enterprise.

4. Health Data Analytics - Leverages the organizations' analytic environment to guide data driven decision making and inform quality improvement initiatives while managing and guiding quality improvement initiatives and activities. Oversees the collaboration with appropriate process owner(s). Ensures the acquisition and integration of data from internal and external benchmarking sources. Uses statistical and visualization methods to analyze data for administrative and clinical decision making. Provides oversight of on-going assessment of performance, analyzes clinical outcome data, and identifies performance improvement opportunities or trends. This role requires the ability to conduct and educate detailed qualitative and quantitative analysis. 

5. Patient Safety – Cultivates a safe healthcare environment by promoting safe practices, nurturing a Just Culture and improving processes that detect, mitigate or prevent harm. Serves as an advocate for  safety culture,  promotes the application of safety science principles/methods, identification and reporting of patient safety risks/events. Collaborates to analyze patient safety risks and events. Facilitates teams to improve processes that impact the safety of patients and team members. Leverages results from patient safety investigations to coach entity leaders on safety improvement activities.

6. Regulatory and Accreditation - Manages the evaluating, monitoring and improving compliance with internal and external requirements. Facilitates processes to prepare for, participate in, and follow up with Regulatory Agencies and certifications. Facilitates processes to support compliance with PI standards, ensures continuous survey readiness activities and oversees PI survey processes and findings. This position collaborates and leverages results from regulatory opportunities.

7. Quality Review and Accountability – Manages facilitation and promote compliance with voluntary, mandatory and contractual reporting requirement for data acquisition, analysis, reporting and process improvement. Manages current and emerging payment models as they relate to quality performance outcomes. Develops and communicates measurement requirements. Support practitioner and nursing peer review activities.

8. Professional Engagement - Engages in the healthcare quality profession with a commitment to practicing ethically, enhancing one's competencies and advancing the field by integrating ethical standards into practice, engaging in lifelong learning and participating in activities that advance the profession, such as participation in professional organizations and achievement of certification in healthcare quality. 

9. Responsibilities cross all levels of internal customers including the department, facility and system, and external customers including but not limited to the medical staff, the community, regulatory bodies and state agencies. May be responsible for QI at a single entity or multiple entities and will contribute to system level QI activities.

MINIMUM QUALIFICATIONS

Requires a Bachelor’s degree in nursing or other healthcare related field (i.e.: Pharmacy, Physical Therapy, Respiratory Therapy, etc.).

If in a profession that requires licensure, current licensure/certification/registration is required for state worked.

Requires a proficiency level typically attained with five years acute care clinical experience. Requires at least two years management experience or demonstrated leadership abilities through

successful large scale projects. Requires ability to perform complex statistical analysis and highly developed problem-solving skills. Requires the ability to manage programs and projects. Requires demonstrated excellence in interpersonal and written communication skills.

PREFERRED QUALIFICATIONS

Registered Nurse (RN) license preferred. Certified Professional in Healthcare Quality (CPHQ) certification is preferred. Master’s Degree is preferred. Experience with process improvement, regulatory/accreditation programs, data management, and analysis including graphic development and presentations is highly desirable.
Additional related education and/or experience preferred.

Anticipated Closing Window (actual close date may be sooner):

EOE/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

Privacy Policy

About the Unit

This Department drives Quality, Safety, and Experience (QSE) initiatives for their local hospitals set forth by regional and systemwide QSE initiative and goals.  This department works with Executive teams, clinical teams, Directors, Managers, and Medical staff to analyze data and outcomes in order to drive quality improvement work that is aligned with our QSE goals.  The QSE department implements and operationalizes best practices and quality improvement methodology to achieve desired Quality and Safety Outcomes. Hybrid with 3 days/week on site minimum. Travel to facilities in Metro Detroit is REQUIRED.

About Royal Oak Hospital

Recognized by U.S. News & World Report as the #2 hospital in Michigan and one of the top hospitals in the country. It is a major academic and referral center with Level I adult and Level II pediatric trauma designations. The advanced capabilities and clinical expertise within this center have earned it Magnet designation four consecutive times and has the distinct honor of housing Michigan’s first Diagnostic Imaging Center of Excellence.

Scope of work

Drives the Quality, Safety, and Experience (QSE) program for their assigned hospital(s) and/or other service area(s). Working with key stakeholders such as the Executive Team, Directors, Medical Directors, and Medical Staff. This individual will understand Corewell Health system-level and local goals, and to co-develop the roadmap of work necessary to achieve them. Works with other QSE leadership to adhere to best practice in implementing and operationalizing evidence-based practice and improvement methodology that is in alignment with System QSE.

• Provides guidance and feedback to improvement teams and leaders on skill development and team effectiveness. Actively participates and contributes to System-wide training courses on quality, safety, and experience.
• Creating, maintaining, communicating, and executing program goals, strategy, and roadmap. Liaisons with executive team within the regional location. Ability to evaluate performance of location in the context of the overall Corewell Health performance in QSE. Can bring insights and best practice to advance the performance of the regional location.
• Maintain effective business partnerships to ensure goals and understood and work is prioritized appropriately to achieve those goals. Use of data and influence to highlight strengths and success as well as opportunities for improved performance. Ability to coach towards excellence and overcome barriers to achieve outcomes.
• Coordinates and integrates work of improvement teams members throughout their hospital or other designated area while maintaining a visible leadership presence locally and within the corporate team, as appropriate. Connects with regional and system functional leadership to stays abreast of new developments in healthcare quality, safety, and experience and provides updates and reference material to the Spectrum Health Quality Committees including board subcommittees as required.
• Participates with system staff to implement clinical outcome measures for quality improvement, patient and staff safety, patient/family experience, cost and complication reduction, benchmarking, and the implementation of evidence-based medicine.

How we will care for you, while you care for our patients

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance, pet insurance
• Traditional and Roth retirement options with service contribution and match savings

Qualifications

• Required Bachelor's Degree in healthcare administration, business administration, nursing or related field
• Preferred Master's Degree MPH, MBA or other related area
• 10 years of relevant experience Performance management, quality improvement, patient safety, patient experience and outcome reporting Required
• 5 years of relevant experience leadership role in a healthcare environment. Required
• Creating, communicating, and executing on vision, strategy, and roadmaps, building relationships with diverse stakeholders, and leading and influencing cross-functional teams in creating successful initiatives, without formal authority. Required
• Experience in working with nursing leaders and physicians from diverse backgrounds and perspectives in acute, ambulatory, chronic, and preventive care environments. Required
• Experience in hospitals in a community hospital private practice environment. Required
• Clinical related experience. Preferred
• LIC-Registered Nurse (RN) - STATE_MI State of Michigan preferred

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CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.

About the Department

This Department utilizes clinical and data analytical expertise to identify quality and patient safety trends, promotes patient safety throughout the continuum of care and leads teams to improve quality and patient safety. This is a system level position, which supports quality and safety work across all local sites.

About Corewell Health

Our new name signals our bold commitment to health and wellness. At our core, we are here to help people be well so they can live their healthiest life possible. Through health care and health coverage, we create more value.​ Through compassion, collaboration, clarity, curiosity and courage, we make anything and everything possible.​ Through our people, we care for the whole person with respect, dignity and love. ​Everyone deserves opportunities and resources for better health.​ Everyone deserves our relentless pursuit to innovate and always do better. ​Everyone deserves to have a community be a great place to live, work, learn and play.​ We believe health and well-being should be within reach for all. We believe the system to support the entire health and wellness journey starts with prevention. ​We believe that together we will make a difference.​ Together, we are here to make health better for everyone.​ Together, we are Corewell Health.

Scope of work

Position located at Beaumont Service Center and assigned Corewell Health Hospital; travel required.

The External Quality Improvement Nurse utilizes clinical and data analytical expertise to identify quality and patient safety trends, promotes patient safety throughout the continuum of care and leads teams to improve quality and patient safety. This is a system level position, which supports quality and safety work across all local sites. Requires interaction with multiple levels of organizational staff, from front line care providers to senior executive leadership. Is directly involved in local site / system committees and process initiatives to assist leadership with creating process improvements designed to optimize care, quality, and patient safety related performance improvement activities. Will develop a relationship with physician champions to move forward initiatives, meeting deadlines and standards with minimal supervision, and report findings and trends to registry / collaborative according to established standards and deadlines.

• EPIC Chart abstraction for quality measurement related to pay for performance and regulatory requirements
• Data outcomes analysis, reporting, and presentation to hospital quality improvement teams to drive improved patient outcomes
• Coordination of accreditation standards for national programs
• Ability to fluently and independently work within Word, Excel and PowerPoint.
• Knowledge of Formal PI methodology
• Knowledge of Kaizen and Kaizen training activities – required.
• Ability to conduct presentations in front of large audiences.
• Ability to travel to all hospital sites as needed.

How we will care for you, while you care for our patients

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance, pet insurance
• Traditional and Roth retirement options with service contribution and match savings

Qualifications

• Operating Room experience highly preferred. Excellent organizational skills and ability to work independently. This position supports the Michigan Surgical Quality Collaborative Program.
• Associates in Nursing Required
• 3 years of relevant experience For Bachelor’s degree candidates: 3 – 5 years’ experience in clinical data abstraction, patient safety activities, and/or clinical quality improvements. Required
• 5 years of relevant experience For Associate nursing degree applicants: 5 – 7 years’ experience in clinical data abstraction, patient safety activities and/or clinical quality improvements. Required
• Experience with Epic (or EMR) Required
• Experience with process improvement methodology Preferred
• Registered Nurse (RN) - State of Michigan Upon Hire required
• Professional in Patient Safety, Certified - IHI Institute for Healthcare Improvement Upon Hire preferred

Primary Location

Department Name

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Weekly Scheduled Hours

Hours of Work

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Weekend Frequency

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.

Operations Control Officer Royal Oak 2:30 p.m. to 11 p.m.

Primary Location

Department Name

Employment Type

Shift

Weekly Scheduled Hours

Hours of Work

Days Worked

Weekend Frequency

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.

JOB DESCRIPTION:

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position is an onsite opportunity in the Abbott Diabetes Care Division. We are helping people with Diabetes lead healthier, happier lives.   As a global leader in diabetes care, Abbott is constantly working to deliver the highest quality products and unwavering support to our customers.  Consistent and accurate glucose monitoring is the foundation of any diabetes management plan, so we’re committed to continuous improvement in the way patients and professionals measure, track and analyze glucose levels.

As a Design Assurance Engineer II, you are responsible for responsible for developing and maintaining test methods, design validation and design verification activities for the division (e.g. commercialized products, new product development, manufacturing, and/or system compliance).  This is an onsite opportunity in Milpitas, Ca.

What You’ll Do

• Provide guidance for establishing good product and system design requirements, design specifications, detailed designs, verification and validation activities, and planning documentation (e.g. test plans)
• Develop and implement design assurance engineering concepts, principles, and best practices
• Develop software, hardware, and system-related verification and validation strategy for the R&D organization and ensure the execution of the strategy.
• Participate in development activities, including design reviews, requirements analysis and tracing, defect tracking, and software configuration management.
• Support the risk management activities for software and systems in compliance with ISO 14971 and software risk requirements in IEC 62304.
• Debug Issues and provide appropriate evidence for development team.
• Specify and execute validation testing for test tools utilized in the product verification.
• Ensure that product development projects and changes to existing products are conducted in compliance with the FDA, ISO Quality System Regulations, and internal Abbott SOPs.
• Develop Test plans, and test cases based upon the product and component level requirements.
• Create test reports to summarize test results and appropriately track and resolve deviations and defects per Abbott SOPs.

Experience You’ll Bring 

Required 

• Bachelors Degree in  Engineering or Technical Field or an equivalent combination of education and work experience
• Masters Degree/Advanced degree preferred
• Minimum 4 years of  technical experience.
• Previous Quality experience and demonstrated use of Quality tools/methodologies.
• Detailed knowledge of FDA, GMP, and ISO 13485.
• Solid communication and interpersonal skills.
• Demonstrated and impactful project management and leadership skills, including the demonstrated ability to lead multi-departmental project teams and resolve quality system-related issues in a timely and effective manner.
• Advanced computer skills, including gap analysis and report writing skills.
• Prior medical device experience preferred, Six Sigma certification or Lean Manufacturing experience preferred.
• ASQ CQE, CQA certification preferred .
• Experience working in a broader enterprise/cross-division business unit model preferred.
• Ability to work in a highly matrixed and geographically diverse business environment.
• Ability to work within a team and as an individual contributor in a fast-paced, changing environment.
• Ability to leverage and/or engage others to accomplish projects.
• Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization.
• Multitasks, prioritizes and meets deadlines in timely manner.
• Strong organizational and follow-up skills, as well as attention to detail.

Preferred

• Minimum of four (4) years of experience in verification, design assurance or quality assurance role supporting medical devices, preferably with FDA Class II/III experience
• In-depth working knowledge of US FDA Quality System Requirements, ISO 13485, ISO 14971, and IEC 62304.
• Experience with supporting notified body and regulatory inspections and audits
• Experience with electromechanical and embedded systems consisting of custom hardware, software, and software of unknown provenance (SOUP).
• Familiarity with various software development tools (e.g. configuration management, issue/defect tracking, requirements analysis, etc.).
• Experience with developing test strategy for integration of system components.
• Working knowledge of Agile Software Development methodologies and associated development tools (SCRUM, Jira, Jama) is highly desirable.
• Familiarity with shell scripting and python
• Experience with test methods and standards for the design, verification, and validation of medical device products with emphasis around software development/testing.
• Knowledgeable about Quality Assurance methodologies related to regression testing, ad hoc testing, functional testing and verification of calculations, user interface testing, and integration testing.
• Skilled in test plan development and root cause failure analysis.
• Strong verbal (including presentation) and written communication skills, especially technical report writing.

Additionally, the ideal candidate will possess the following:

• Ability to work within and influence a cross-functional, matrix R&D organization
• Ability to develop automated testing framework and automated test scripts.
• Excellent analytical and problem-solving skills
• Motivated self-starter with the ability to work independently and collaboratively
• Ability to follow established policies and procedures, create new processes and procedures, and comply with regulatory requirements.
• Ability to recognize problems and recommend/implement solutions.
• Must be comfortable and able to work well in a fast-paced environment. This requires the candidate to be flexible and able to juggle multiple projects at a time.
• Must be hands-on and results-oriented
• Must be a team player, excellent communicator, and comfortable in an entrepreneurial environment.
• Must be positive, energetic, and a strong advocate for product quality.

Apply Now

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews.

Divisional Information

Medical Devices

General Medical Devices:

Our medical devices help more than 10,000 people have healthier hearts, improve quality of life for thousands of people living with chronic pain and movement disorders, and liberate more than 500,000 people with diabetes from routine fingersticks.

CRM

As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.

Diabetes

We’re focused on helping people with diabetes manage their health with life-changing products that provide accurate data to drive better-informed decisions. We’re revolutionizing the way people monitor their glucose levels with our new sensing technology.

Vascular

Abbott Vascular provides innovative, minimally invasive, and cost-effective products for treatment of vascular disease.

Neuromodulation

Our Neuromodulation business includes implantable devices compatible with mobile technology to help people who suffer from chronic pain and movement disorders. These non-opioid therapies allow us to provide interventional pain therapy to patients throughout the pain continuum.

Structural Heart

Structural Heart Business Mission:  why we exist

Our business purpose is to restore health and improve quality of life through the design and provision of device and management solutions for the treatment of structural heart disease.

EP

In Abbott’s Electrophysiology (EP) business, we’re advancing the treatment of heart disease through breakthrough medical technologies in atrial fibrillation, allowing people to restore their health and get on with their lives.

HF

In Abbott’s Heart Failure (HF) business, we’re developing solutions to diagnose, monitor and manage heart failure, allowing people to restore their health and get on with their lives.

Diagnostics

We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

Abbott Molecular is a leader in molecular diagnostics and the analysis of DNA, RNA, and proteins at the molecular level.

Our Point of Care diagnostic portfolio spans key heath and therapeutic areas, including infections disease, cardiometabolic, informatics and toxicology.

Our diagnostic solutions are used in hospitals, laboratories and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Our rapid diagnostics solutions are helping address some of the world’s greatest healthcare challenges.

Nutrition

Our nutrition business develops science-based nutrition products for people of all ages, from helping babies and children grow, to keeping adult bodies strong and active. Millions of people around the world count on our leading brands – including Similac®, PediaSure®, Pedialyte®, Ensure®, Glucerna® and ZonePerfect® – to help get the nutrients they need to live their healthiest life.

The base pay for this position is

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

DIVISION:

LOCATION:

ADDITIONAL LOCATIONS:

WORK SHIFT:

TRAVEL:

MEDICAL SURVEILLANCE:

SIGNIFICANT WORK ACTIVITIES:

JOB DESCRIPTION:

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position is an onsite opportunity in the Abbott Diabetes Care Division. We are helping people with Diabetes lead healthier, happier lives.   As a global leader in diabetes care, Abbott is constantly working to deliver the highest quality products and unwavering support to our customers.  Consistent and accurate glucose monitoring is the foundation of any diabetes management plan, so we’re committed to continuous improvement in the way patients and professionals measure, track and analyze glucose levels.

As a Design Assurance Engineer II, you are responsible for responsible for developing and maintaining test methods, design validation and design verification activities for the division (e.g. commercialized products, new product development, manufacturing, and/or system compliance).  This is an onsite opportunity in Milpitas, Ca.

What You’ll Do

• Provide guidance for establishing good product and system design requirements, design specifications, detailed designs, verification and validation activities, and planning documentation (e.g. test plans)
• Develop and implement design assurance engineering concepts, principles, and best practices
• Develop software, hardware, and system-related verification and validation strategy for the R&D organization and ensure the execution of the strategy.
• Participate in development activities, including design reviews, requirements analysis and tracing, defect tracking, and software configuration management.
• Support the risk management activities for software and systems in compliance with ISO 14971 and software risk requirements in IEC 62304.
• Debug Issues and provide appropriate evidence for development team.
• Specify and execute validation testing for test tools utilized in the product verification.
• Ensure that product development projects and changes to existing products are conducted in compliance with the FDA, ISO Quality System Regulations, and internal Abbott SOPs.
• Develop Test plans, and test cases based upon the product and component level requirements.
• Create test reports to summarize test results and appropriately track and resolve deviations and defects per Abbott SOPs.

Experience You’ll Bring 

Required 

• Bachelors Degree in  Engineering or Technical Field or an equivalent combination of education and work experience
• Masters Degree/Advanced degree preferred
• Minimum 4 years of  technical experience.
• Previous Quality experience and demonstrated use of Quality tools/methodologies.
• Detailed knowledge of FDA, GMP, and ISO 13485.
• Solid communication and interpersonal skills.
• Demonstrated and impactful project management and leadership skills, including the demonstrated ability to lead multi-departmental project teams and resolve quality system-related issues in a timely and effective manner.
• Advanced computer skills, including gap analysis and report writing skills.
• Prior medical device experience preferred, Six Sigma certification or Lean Manufacturing experience preferred.
• ASQ CQE, CQA certification preferred .
• Experience working in a broader enterprise/cross-division business unit model preferred.
• Ability to work in a highly matrixed and geographically diverse business environment.
• Ability to work within a team and as an individual contributor in a fast-paced, changing environment.
• Ability to leverage and/or engage others to accomplish projects.
• Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization.
• Multitasks, prioritizes and meets deadlines in timely manner.
• Strong organizational and follow-up skills, as well as attention to detail.

Preferred

• Minimum of four (4) years of experience in verification, design assurance or quality assurance role supporting medical devices, preferably with FDA Class II/III experience
• In-depth working knowledge of US FDA Quality System Requirements, ISO 13485, ISO 14971, and IEC 62304.
• Experience with supporting notified body and regulatory inspections and audits
• Experience with electromechanical and embedded systems consisting of custom hardware, software, and software of unknown provenance (SOUP).
• Familiarity with various software development tools (e.g. configuration management, issue/defect tracking, requirements analysis, etc.).
• Experience with developing test strategy for integration of system components.
• Working knowledge of Agile Software Development methodologies and associated development tools (SCRUM, Jira, Jama) is highly desirable.
• Familiarity with shell scripting and python
• Experience with test methods and standards for the design, verification, and validation of medical device products with emphasis around software development/testing.
• Knowledgeable about Quality Assurance methodologies related to regression testing, ad hoc testing, functional testing and verification of calculations, user interface testing, and integration testing.
• Skilled in test plan development and root cause failure analysis.
• Strong verbal (including presentation) and written communication skills, especially technical report writing.

Additionally, the ideal candidate will possess the following:

• Ability to work within and influence a cross-functional, matrix R&D organization
• Ability to develop automated testing framework and automated test scripts.
• Excellent analytical and problem-solving skills
• Motivated self-starter with the ability to work independently and collaboratively
• Ability to follow established policies and procedures, create new processes and procedures, and comply with regulatory requirements.
• Ability to recognize problems and recommend/implement solutions.
• Must be comfortable and able to work well in a fast-paced environment. This requires the candidate to be flexible and able to juggle multiple projects at a time.
• Must be hands-on and results-oriented
• Must be a team player, excellent communicator, and comfortable in an entrepreneurial environment.
• Must be positive, energetic, and a strong advocate for product quality.

Apply Now

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews.

Divisional Information

Medical Devices

General Medical Devices:

Our medical devices help more than 10,000 people have healthier hearts, improve quality of life for thousands of people living with chronic pain and movement disorders, and liberate more than 500,000 people with diabetes from routine fingersticks.

CRM

As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.

Diabetes

We’re focused on helping people with diabetes manage their health with life-changing products that provide accurate data to drive better-informed decisions. We’re revolutionizing the way people monitor their glucose levels with our new sensing technology.

Vascular

Abbott Vascular provides innovative, minimally invasive, and cost-effective products for treatment of vascular disease.

Neuromodulation

Our Neuromodulation business includes implantable devices compatible with mobile technology to help people who suffer from chronic pain and movement disorders. These non-opioid therapies allow us to provide interventional pain therapy to patients throughout the pain continuum.

Structural Heart

Structural Heart Business Mission:  why we exist

Our business purpose is to restore health and improve quality of life through the design and provision of device and management solutions for the treatment of structural heart disease.

EP

In Abbott’s Electrophysiology (EP) business, we’re advancing the treatment of heart disease through breakthrough medical technologies in atrial fibrillation, allowing people to restore their health and get on with their lives.

HF

In Abbott’s Heart Failure (HF) business, we’re developing solutions to diagnose, monitor and manage heart failure, allowing people to restore their health and get on with their lives.

Diagnostics

We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

Abbott Molecular is a leader in molecular diagnostics and the analysis of DNA, RNA, and proteins at the molecular level.

Our Point of Care diagnostic portfolio spans key heath and therapeutic areas, including infections disease, cardiometabolic, informatics and toxicology.

Our diagnostic solutions are used in hospitals, laboratories and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Our rapid diagnostics solutions are helping address some of the world’s greatest healthcare challenges.

Nutrition

Our nutrition business develops science-based nutrition products for people of all ages, from helping babies and children grow, to keeping adult bodies strong and active. Millions of people around the world count on our leading brands – including Similac®, PediaSure®, Pedialyte®, Ensure®, Glucerna® and ZonePerfect® – to help get the nutrients they need to live their healthiest life.

The base pay for this position is

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

DIVISION:

LOCATION:

ADDITIONAL LOCATIONS:

WORK SHIFT:

TRAVEL:

MEDICAL SURVEILLANCE:

SIGNIFICANT WORK ACTIVITIES:

Unleash Your Potential! 

At Leidos, we deliver innovative solutions by leveraging our diverse and talented workforce who are dedicated to our customer’s success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

If this sounds like an environment where you can thrive, keep reading! 

Do you thrive working in small teams that collaborate closely with customers? Do you want to help protect our War fighters’ communications? Our program task supports the development and implementation of the new Tactical Secure Voice Cryptographic Interoperability Specification (TSVCIS).  Our program task is seeking someone with a strong mission focus and the willingness to lead a small group of engineers.  

Your greatest work is ahead! 

If you’re a talented System Engineer with a TS/SCI polygraph clearance, we want to hear from you. The Leidos National Security Sector is looking for someone like you to join our team in the Fort Meade, MD area. As part of this highly visible and fast-paced prime contract, you'll enjoy a competitive benefits package including four or more weeks of Paid Time Off, Flexible Schedules, Discounted Stock Purchase Plans, Education and Training Support, Parental Paid Leave, and more! Don't miss out on this incredible opportunity to take your career to the next level. Apply today and join one of the most dynamic teams in the industry.

Are you ready to join a team dedicated to a mission? Begin your journey of a flourishing and meaningful career, share your resume with us today!

Your Main Objective:

As a System Engineer, you will participate in the development, facilitation and coordination of system engineering documentation such as: System Engineering Plans; Initial Capabilities Documents; Requirements Specifications; and Interface Control Documentation. Provide technical support for the development/engineering, interfacing/integration and testing of components of complex hardware and software systems to include: Requirements elicitation; Analysis and functional allocation; Conduct systems requirements reviews; Develop concepts of operation and interface standards; Develop system architectures; and Perform technical/non-technical assessments for TSVCIS Working Group members and various partnerships. You will assist with operational views, technical standards views, and system and services views for related TSVCIS architectures using applicable DoDAF standards. The candidate will support the planning and test-analysis of the DoD Certification/Accreditation Process (as well as other Government Certification and Accreditation (C&A) processes.

What Sets You Apart:

- Fourteen (14) years of System Engineering experience  
- Bachelor's Degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline from an accredited college or university is required. Five (5) years of additional SE experience may be substituted for a Bachelor's Degree.

- Knowledge of Tactical RF and Signals required

- Excellent written and verbal communication skills a must

You Might Also Have:

Experience in Space/Weapon/Ground/Terminal system development and or evaluation with Cybersecurity design experience is desired.

DoD Certification/Accreditation Process (as well as other Government Certification and Accreditation (C&A) processes.

At Leidos, the opportunities are boundless. We challenge our staff with interesting assignments that allow them to thrive professionally and personally. For us, helping you grow your career is good business. We look forward to learning more about you – apply today!

Original Posting Date:

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Job Summary Director, System Quality

Essential Functions - Director, System Quality

• Lead, motivate, and utilize business judgment to oversee quality initiatives for the East with responsibility to move the quality objectives of the region forward.

• Implements and oversees quality improvement plans to ensure maximum performance.
• Provides leadership and expertise in problem solving to evaluate the improvement of recommended strategies, programs, and/or projects to coordinate care, improve quality, oversee process improvement, and improve customer satisfaction.

Qualifications - Director, System Quality

Physical Demands - Director, System Quality

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CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.

Control Risks is currently looking for an experienced Security Director to be embedded with our client, a large multinational company, based in Mindanao, Philippines. This role will play a key part in the ongoing development of the client’s holistic security programme.

The Security Director will lead the security function and assume responsibility for the delivery of the security programme specific to the client's operations. The Security Director is tasked with the development of the security plan, which will assess threats, risks and resources. They will also coordinate security and incident training for local security officers. The Security Director will work closely with leaders from across the business, including Supply Chain, HR, Legal, IT, and Compliance areas. Effective engagement with third party security providers and government agencies is also required.

This position will be hired as an initial 1-year contract, with scope for further extension.

Responsibilities will include:

• Work with leadership team to analyse security threats and risks to the client's people and business. Implement security mitigation plans and establish relevant countermeasures. Escalate higher-level risks as required.
• Work with relevant teams to communicate security advice to travellers operating in high-risk locations.
• Work with business leaders to develop Incident Management plans. Support implementation of incident management framework.
• Oversee and ensure proper performance of the third party security guard companies engaged by the client.
• Create/update the security framework and ensure it is applied effectively.
• Conduct security risk assessments to validate effectiveness’ of security controls (people, processes and technology).
• Lead the implementation of effective and cost-efficient holistic security solutions.
• Conduct a physical security Risk Assessment for new sites or post major refurbishment, use or occupancy change, and major change to threat assessment.
• Understand and apply the full range of corporate investigative capabilities, whilst ensuring their lawful application.
• Coordinate and deliver security capability training required by employees, security teams and third-party partners.
• Possess contractual assessment skills for the implementation and review of security contracts.
• Prepare reports including security incident reporting, intelligence briefings, threats assessments and investigative reports.
• Utilise an active regional security network to share security information, trends and evolving operational practice. Participate in industry forums and understand emerging security technologies.

• 10+ years' experience in corporate security roles.
• Experience in a significant leadership role.
• Experience working within large complex corporate environments
• Strong English language skills and the ability to develop influential relationships with stakeholders at all levels of an organisation.
• Proficient IT (Microsoft Suite) skills.

Desired:

• Experience in developing and delivering training
• Experience working in the Philippines with insight into local working practices and cultures.

• Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
• We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance.
• Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
• As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process.

Citi’s US in-house creative agency is looking for a Quality Assurance Sr Manager to manage the team’s proofreading services and deliver a great user experience across multiple platforms.

This position requires an innovative approach and out of the box ideas to reinforce on-brand style and consistency for customer communications in both digital and print.

The key characteristics for this position are:

• Dedicated leader — Implementing a consistent and unified style in all creatives for the proofreaders to adhere to

• Skilled organizer — Taking ownership of QA’ing high volume assets and reviewing each for design and copy consistency within a single project (Dynamic Content Optimization)

• Proofing expert — Providing in-depth consistency and brand support through hands-on proofreading for key initiatives

• Logistically driven — Juggling several projects at the same time, able to track changes and client conversations throughout the lifecycle of each job

• Continuous learner / Influencer — Promoting continued education among the team to introduce fresh ideas

• Innovative thinker — Seeing the big picture — communicating our team’s involvement on important initiatives with senior leadership

• Client advocate — Approaching projects with the needs of the internal client at front of mind

• Collaborative partner — Partnering with internal team members to drive creative thought to harness insights and develop solutions that are best for the customer and align to our client's mission

• Brand strategist — Maintaining a keen eye and strategizing the most effective methods of implementing brand guidelines to ensure a consistent voice that promotes our client's core principles

Key Responsibilities:

This team handles high volume projects on tight schedules, so speed and accuracy are key. You’ll support a wide range of communications, from print to digital assets. You’ll be charged with maintaining the Citi Style and Reference Guide, which aggregates brand guidelines and best practices into one document. You’ll work closely with creative team members to deliver error-free, grammatically perfect assets to our clients.

The Quality Assurance Lead Sr Manager is responsible for:

• QA’ing Dynamic Content Optimization projects, ensuring all 150+ assets contain the correct copy and design variations before routing to the coding vendor

• Advising proofreaders on style decisions to ensure we produce a consistent experience for our customers

• Presenting to senior leadership — clearly explaining strategy and impact of our team’s involvement

• Providing innovative, out of the box input when reviewing complex creatives

• Ensuring that comprehensive guidelines have been implemented into deliverables to ensure 100% ADA compliance

• Conducting brainstorming sessions in a team setting to identify new technologies and best practices to reduce risk

• Collaborating with client partners to achieve high performing, innovative communications

• Reflecting core principles of curiosity and boldness in your approach to projects and demonstrating determination to achieve a successful conclusion

Qualifications:

• 8+ years expert-level proofreading experience, preferably in an agency or financial setting

• Mastery of the Microsoft Office Suite: especially Word, Excel and PowerPoint

• Proficiency in AP Style and excellent command of English grammar

• Strong presentation skills and the ability to clearly and effectively discuss projects

• Successful experience partnering with internal clients and senior leaders

• Excellent organizational skills and ability to keep track of multiple concurrent job statuses (experience with workflow tools is a plus)

• Ability to adhere to a process calendar

• Ability to successfully communicate and collaborate with local and remote team members

• Bachelor’s in English, marketing or a related field 

Proofreading test required.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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