Permanent: Fulltime
Location: Watton
Working Hours: Monday
- Friday 8am-6pm, flexible working during operational hoursSalary: £25,000Here within Serco’s Environmental Services, we provide a complete waste, recycling, and street cleansing service on behalf of the residents and community of Norfolk.
We have a vacancy within our customer service team, we are a dedicated and friendly team providing the very best levels of customer service.
Your main responsibilities:
- Handling inbound and outbound calls to residents across Breckland, North Norfolk and Kings Lynn
- Taking payments
- Raising worksheets
- As part of this you will monitor emails daily and complete admin tasks as a team.
What you’ll need
- Prior experience within a customer service environment
- You will confidently follow established procedures and processes, working well independently as well as a team player
Skills Required
- Strong communication skills
- Attention to detail
- Great active listening skills
- A patient and empathetic attitude
- Strong time management and organisational skills
- Adaptability and flexibility
- Comfortable working in fast-paced environments
- Computer literacy
- Maintain good customer relations.
- Meet personal targets and work towards team targets
What we offer
- Up to 22 days annual leave including bank holidays
- Up to 6% contributory pension scheme
- Serco discounts which include cinema, merlin entertainment and online shopping, mobile phone plans and leisure centre memberships.
- Interesting, varied, and enjoyable work
- A company that recognises your contribution
Permanent: Fulltime
Location: Watton
Working Hours: Monday
- Friday 8am-6pm, flexible working during operational hoursSalary: £25,000Here within Serco’s Environmental Services, we provide a complete waste, recycling, and street cleansing service on behalf of the residents and community of Norfolk.
We have a vacancy within our customer service team, we are a dedicated and friendly team providing the very best levels of customer service.
Your main responsibilities:
- Handling inbound and outbound calls to residents across Breckland, North Norfolk and Kings Lynn
- Taking payments
- Raising worksheets
- As part of this you will monitor emails daily and complete admin tasks as a team.
What you’ll need
- Prior experience within a customer service environment
- You will confidently follow established procedures and processes, working well independently as well as a team player
Skills Required
- Strong communication skills
- Attention to detail
- Great active listening skills
- A patient and empathetic attitude
- Strong time management and organisational skills
- Adaptability and flexibility
- Comfortable working in fast-paced environments
- Computer literacy
- Maintain good customer relations.
- Meet personal targets and work towards team targets
What we offer
- Up to 22 days annual leave including bank holidays
- Up to 6% contributory pension scheme
- Serco discounts which include cinema, merlin entertainment and online shopping, mobile phone plans and leisure centre memberships.
- Interesting, varied, and enjoyable work
- A company that recognises your contribution
Permanent: Fulltime
Location: Watton
Working Hours: Monday
- Friday 8am-6pm, flexible working during operational hoursSalary: £25,000Here within Serco’s Environmental Services, we provide a complete waste, recycling, and street cleansing service on behalf of the residents and community of Norfolk.We have a vacancy within our customer service team, we are a dedicated and friendly team providing the very best levels of customer service.
Your main responsibilities:
- Handling inbound and outbound calls to residents across Breckland, North Norfolk and Kings Lynn
- Taking payments
- Raising worksheets
- As part of this you will monitor emails daily and complete admin tasks as a team.
What you’ll need
- Prior experience within a customer service environment
- You will confidently follow established procedures and processes, working well independently as well as a team player
Skills Required
- Strong communication skills
- Attention to detail
- Great active listening skills
- A patient and empathetic attitude
- Strong time management and organisational skills
- Adaptability and flexibility
- Comfortable working in fast-paced environments
- Computer literacy
- Maintain good customer relations.
- Meet personal targets and work towards team targets
What we offer
- Up to 22 days annual leave including bank holidays
- Up to 6% contributory pension scheme
- Serco discounts which include cinema, merlin entertainment and online shopping, mobile phone plans and leisure centre memberships.
- Interesting, varied, and enjoyable work
- A company that recognises your contribution
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.