Total 139 Senior Executive job vacancies in Sutton Coldfield, B74 3NE

For further information on this role, please see the attached detailed Job Description and Person Specification. To provide a high quality diagnostic imaging service. To comply with accurate patient identification procedures. To perform imaging examinations within The Royal College of Radiologists (RCR) and Ionising Radiation (Medical Exposure) Regulations (IR(ME)R) guidelines while adhering to local radiation protection guidelines. To give advice to patients and clinicians regarding the preparation required for specialised imaging examinations and to gain verbal/written consent from patients undergoing imaging examinations/intravenous contrast administration. To have a good knowledge of and be able to apply responsibly departmental wound management techniques for post interventional procedures and to give advice on aftercare. To accurately record/retrieve data on patients allergy status with particular reference to intravenous contrast. To communicate effectively and empathetically with patients and their escorts prior to, during and after an examination or interventional procedure. In particular to be sensitive to their fears/anxiety regarding an interventional procedure such as a biopsy and help the patient to overcome these so that the procedure may be performed.

Are you seeking a unique opportunity to enhance your clinical and interdisciplinary team working skills while advancing your career? If so, we have an exciting rotational position that can support your learning in various clinical areas.

This opportunity allows you to join our dynamic and evolving therapy teams at Sherwood Forest Hospitals Trust. Currently, the Band 6 rotation encompasses Health Care of the Older Person, Amputees, Orthopaedics, Medical wards, and Surgery wards. Regardless of your placement, you will be an integral part of the therapy team, helping prevent patient admissions to the hospital and maximizing their chances of staying at home through timely therapy interventions and treatments.

As a member of the broader therapy team, your responsibility will be to provide a high-standard specialist occupational therapy service with a primary focus on preventing hospital admissions, delivering prompt therapy treatments, and facilitating timely hospital discharges.

To see the full detailed job description and main responsibilities of the job please refer the job description attached.

Thank you for your interest in this role.

Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here, and we are the Health Service Journal’s Trust of the Year in 2020.

The Care Quality Commission rated King’s Mill Hospital Outstanding and Newark, and Mansfield Community Hospitals Good. Overall, we are rated Outstanding for care.

For the last three years, we have been ranked as the best NHS Trust to work for in the Midlands and in 2020 we were the third best Acute/Community NHS Trust in England.

Happy colleagues deliver better care. Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients; we also care for you.

Our culture of learning, compassion and taking a person-centred approach are at the roots of our organisation. We would love you to join us.

To see the full detailed job description and main responsibilities of the job please refer the job description attached


This advert closes on Tuesday 27 Aug 2024

Proud member of the Disability Confident employer scheme

Your new company
Opportunity to join a successful independent firm with a solid client base of both small and large businesses.

Your new role
This role offers a mix of audit and accounts work for a varied client base which includes some interesting and sizeable businesses from various industries, including transport, property and manufacturing.

What you'll need to succeed
You will be part ACCA qualified, fully qualified or QBE and will possess experience gained of both audit and accounts preparation within a practice environment.

What you'll get in return
You will join a supportive and friendly firm offering a stable team, a long-standing client base and a quality approach to their work. There would be scope to take on more responsibility over time and, if required, study towards ACCA can be supported.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

To see the full detailed job description and main responsibilities of the job please refer the job description attached

For further information on this role, please see the attached detailed Job Description and Person Specification. 2.1 Gain & maintain full working knowledge of the Trust's information systems, ensuring at all times that any changes which may impact on specific analyses are incorporated.2.2 Gain & maintain full working knowledge of the NHS data dictionary and external information reporting requirements, including all published technical guidance.2.3 Gain and maintain an in-depth knowledge of the full RMH data model.2.4 Gain and maintain full working knowledge of in-house programming and presentational standards.2.5 Produce & maintain routine information content using Trust information systems to meet Trust and NHS requirements and deadlines2.6 Liaise with Trust information users to understand their requirements, and to evaluate and advise them on an appropriate analysis and presentation.

Brand Executive – Funeral Director Branches

Full-Time, Permanent

Location: Sutton Coldfield, Birmingham (Hybrid flexible, 3 days office, 2 from home) – Some regional travel will be needed and will be discussed after your application.

Salary: £30,000 – £35,000 per annum (DOE) + £4,000 Annual Car Allowance.

At Dignity Funerals, our Head Office teams support the success of our branch network across the UK and further the implementation of critical projects that enable our business to deliver its outstanding client services.

We are now seeking an enthusiastic and creative individual to join us within our Marketing team as a Brand Executive for our Funeral Director branches.

This role will offer the desired candidate the opportunity to bring their creative flare, increase our brand awareness, improve customer engagement and play a crucial role in shaping our Funeral Brand’s identity.

Have we piqued your interest so far?... Let's take a look at the day-to-day duties:

Point of Sales (POS):

• Manage the brand inbox with incoming queries from branches looking to create marketing materials for local events.
• Work with our studio Team to deliver engaging branch-level marketing materials.

Website & Social Media:

• Devise and build a Social Media Champion programme – with content calendars and training sessions to upskill our branch network on social media attraction.
• Improve the effectiveness of local content by staying abreast of trends, new platforms and collaborative opportunities.
• Regularly review local webpages to optimise content, ensuring the accuracy of information to improve search engine rankings.

Branding & Local Marketing:

• Assist branches in rebranding, creating new marketing materials aligned to new brand guidelines and working with the Retail Brand Manager to analyse branch marketing performance.
• Create a programme of local marketing activity for branches to take inspiration from, planning local events, open days, coffee mornings and charity events.

Projects:

• Defining and delivering marketing strategies in your areas of focus to help branch teams conduct local marketing as effectively as possible.

What we are looking for...

• A valid Full UK Driving Licence.
• Multiple years of experience in a marketing or brand role, either in-house or within an agency.
• Degree educated or equivalent work experience in a relevant field.
• Excellent creative writing, editing, and proofreading skills, with the ability to adapt the tone of voice for different audiences.
• Proven experience in developing and executing marketing or brand campaigns, with a focus on meeting project deadlines.
• Demonstrable organisational skills with a methodical approach to managing multiple projects, priorities, and deadlines while maintaining accuracy.
• Ability to engage and collaborate effectively with a wide range of stakeholders, fostering trust and inclusivity in both internal and external relationships.
• Familiarity with Meta Business Suite, Yext, and Umbraco, or a willingness to learn. Proficiency with the MS Office suite is also required.

What do you get?

• Annual salary of up to £35,000 (DOE).
• £4,000 Yearly Car Allowance.
• 25 Days Holiday + Bank Holidays.
• BUPA Private Healthcare (Self).
• Pension Scheme.
• Life Assurance X2.
• ‍ Access to our internal apprentice & personal development schemes.

If you're ready to embark on a new career journey here at Dignity in a role where you can make a positive impact every day, we want to hear from you! Apply now to become a Brand Executive with us!

What are the next steps?

To be considered for this role, please submit your application via the ‘apply’ button, where a member of our Talent Team will review your application.

Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience, and integrity to protect both the company and our clients.

If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).

Please note in accordance with our pre-employment checks, all roles will require a criminal record check and further enhanced checks may apply. Certain roles will be subject to ongoing checks in line with the Group SMCR Framework (Fit & Proper Policy). Further details will be explained to you throughout the recruitment process.

Equality, Diversity and Inclusion Statement

Our Vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences.

We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed, and bold action to promote inclusion and belonging.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Outpatients are seeking an enthusiastic Senior receptionist/administration officer to help maintain the efficient administration in their departments at our Sutton Site. This post is vital to the smooth running of the main outpatient clinics. You will work in a busy environment, providing a reception service for patients and relatives. The role also includes preparing medical records for the consultant's clinics.

As a member of a mulit-disciplinary team, you should possess excellent interpersonal, verbal communication and organisational skills. Keyboard/IT skills are essential and hospital experience is desirable. The post is for 37.5 Hours a week Monday - Friday, for further information please contact Tracey Lover on 0208 661 3828.

This post will be working in the new Oak Cancer Centre (OCC). The OCC is opened its doors in 2023 in Sutton and will speed up the translation of world-leading research into breakthroughs in treatment and care, transforming the lives of cancer patients at The Royal Marsden and beyond.

• A hub of innovation and discovery: This new centre will bring together more than 400 researchers under the same roof as patients and clinicians, in the Kuok Group Foundation Research Centre, speeding up the development of life saving treatments.

• Earlier diagnosis: Not only will the Charles Wolfson Rapid Diagnostic Centre help more people receive an early diagnosis, but our researchers will also find new and faster ways to identify cancer.

• Greater capacity: The Oak Cancer Centre will increase our capacity giving more patients access to our expert treatment and care.

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

For further information on this role, please see the attached detailed Job Description and Person Specification.
• To ensure that the reception desks within the Outpatient and RDAC Departments are adequately covered at all times and telephone calls are handled in a professional manner. To be responsible for ensuring that on arrival patients are booked for blood test as directed by the nurses/medical team.
• To check that the patient’s arrival and departure times are entered accurately on the Digital Health Record (DHR)
• To ensure that all patient appointments are booked accurately and to liaise with clinics regarding overbookings to minimise patient waiting times.
• To work within clinics assisting nurses and doctors to ensure the smooth running of the clinic. To ensure all clinic documentation and results are ready for the clinic.
• To re-organise appointments at the request of patients or medical staff and to inform patients where necessary. To book appointments for clinics within the Royal Marsden Foundation Trust and any other outside hospitals when requested.
• To provide a scanning system for all documents of importance at the end of each clinic and to ensure they are accurately recorded.


This advert closes on Tuesday 20 Aug 2024

Proud member of the Disability Confident employer scheme

For further information on this role, please see the attached detailed Job Description and Person Specification. To ensure that the reception desks within the Outpatient and RDAC Departments are adequately covered at all times and telephone calls are handled in a professional manner. To be responsible for ensuring that on arrival patients are booked for blood test as directed by the nurses/medical team. To check that the patients arrival and departure times are entered accurately on the Digital Health Record (DHR) To ensure that all patient appointments are booked accurately and to liaise with clinics regarding overbookings to minimise patient waiting times. To work within clinics assisting nurses and doctors to ensure the smooth running of the clinic. To ensure all clinic documentation and results are ready for the clinic. To re-organise appointments at the request of patients or medical staff and to inform patients where necessary. To book appointments for clinics within the Royal Marsden Foundation Trust and any other outside hospitals when requested. To provide a scanning system for all documents of importance at the end of each clinic and to ensure they are accurately recorded.

Senior Pharmacy Technician, SACT Distribution Unit (SDU) Band 5 - Sutton based.

An exciting and unique opportunity has arisen for an enthusiastic, dynamic and self-motivated professional to join our pharmacy team at the Sutton site of the Royal Marsden.

You will be part of a team consisting of Pharmacists, Technicians and Assistants, who are always striving for excellence in all aspects of our work. We are working collaboratively as part of a Multi-Disciplinary Team to ensure we always deliver outstanding care to our patients.

It is an exciting time to join the Royal Marsden Hospital Pharmacy Department. Our service is built around providing a high-quality service to our patients and staff at the Trust.

With the opening of the new OCC, we are diversifying our service for the delivery of parenteral SACT products to the hospital through our new SACT Distribution Unit (SDU). The unit will allow us to maximise the efficiency of procurement and delivery of externally sourced parenteral SACT products to the Royal Marsden Hospital sites. The SDU will work closely and collaboratively with the Hospital’s Pharmacy Aspetic unit to co-ordinate delivery of treatments that are delivered from both units.

The hospital introduced the EPIC digital health record system in March 2023, and we are looking to use the full capabilities of this system to support the efficient delivery of parenteral SACT products through the SDU.

The Job Description outlines the roles of the Senior Pharmacy Technician SDU. You will work closely with the Lead Technician for the SDU to manage the day to day running of the unit, providing a high quality, safe and efficient service supplying batch and patient specific parenteral SACT doses to all service users.

You will work together with the Lead technician to monitor and develop the service to ensure the highest standards of patient-focused care are achieved in the provision of parenteral SACT products at the Royal Marsden NHS Foundation Trust through the unit.

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

For further information on this role, please see the attached detailed Job Description and Person Specification.

2.1. Assist the Lead Pharmacy Technician in directing, supervising and coordinating the daily running of the SDU according to standard operating procedures.
2.2. To ensure that batch and PS doses are dispensed and delivered to the correct day unit/ward in good time ahead of patients chair time.
2.3. Work with Trust operational leads and pharmacy aseptic unit staff to optimise the delivery of batch and PS doses from the SDU.
2.4. To support the management of the batch and PS supply pathway including the efficient transfer of medicines to clinical areas.
2.5. To liaise with clinical unit and pharmacy staff colleagues to resolve any queries or problems with patient’s treatments.
2.6. Ensure good communication to support the SDU pathway by working closely with the pharmacy aseptic unit staff, stores/procurement, clinical trials and all other relevant pharmacy teams in order to ensure that a seamless high-quality service is provided.


This advert closes on Monday 19 Aug 2024

Proud member of the Disability Confident employer scheme

For further information on this role, please see the attached detailed Job Description and Person Specification. 2.1. Assist the Lead Pharmacy Technician in directing, supervising and coordinating the daily running of the SDU according to standard operating procedures.2.2. To ensure that batch and PS doses are dispensed and delivered to the correct day unit/ward in good time ahead of patients chair time.2.3. Work with Trust operational leads and pharmacy aseptic unit staff to optimise the delivery of batch and PS doses from the SDU.2.4. To support the management of the batch and PS supply pathway including the efficient transfer of medicines to clinical areas.2.5. To liaise with clinical unit and pharmacy staff colleagues to resolve any queries or problems with patients treatments.2.6. Ensure good communication to support the SDU pathway by working closely with the pharmacy aseptic unit staff, stores/procurement, clinical trials and all other relevant pharmacy teams in order to ensure that a seamless high-quality service is provided.

To understand the role in more detail, please read the attached job description and person specification document.

We are seeking to appoint a proactive and enthusiastic analyst to join the Trust's busy Information Team on a permanent basis. This will involve providing leadership and line management to the information analysts within the team and coordinating the provision of valuable information on a routine and ad hoc basis.

This is an exciting time to work in Information Services within Sherwood Forest Hospitals, as they are embarking on a major program of transformation with the implementation of an Electronic Patient Record (EPR). This implementation will enable them to leverage the transformation opportunities brought about by digitization, ensuring an excellent level of care and safety for all patients. It will also ensure that divisions can maximize their available resources.

We can support remote work after the initial training for the successful candidate. We will also accommodate flexibility in working patterns wherever possible.

The post holder will be responsible for coordinating the information provided by the Information & Insight Team on both a routine and ad hoc basis.

This role will involve managing workloads and deadlines to ensure compliance with mandated reporting requirements, including submissions, contracting, and Freedom of Information Requests.

Furthermore, the post holder will be responsible for internal communication to ensure efficient provision of both routine and ad hoc information to various services. They will also be expected to respond to and complete complex requests promptly, even in cases where datasets are not immediately available.

The role will require sourcing, validating, correctly interpreting, and presenting data to ensure accurate and appropriate answers to the questions posed.

Additionally, the post holder will be expected to provide clear and concise guidance to information analysts in fulfilling their own information requests.

Thank you for your interest in this role.

Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here, and we are the Health Service Journal’s Trust of the Year in 2020.

The Care Quality Commission rated King’s Mill Hospital Outstanding and Newark, and Mansfield Community Hospitals Good. Overall, we are rated Outstanding for care.

For the last three years, we have been ranked as the best NHS Trust to work for in the Midlands and in 2020 we were the third best Acute/Community NHS Trust in England.

Happy colleagues deliver better care. Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients; we also care for you.

Our culture of learning, compassion and taking a person-centred approach are at the roots of our organisation. We would love you to join us.

To understand the role in more detail, please read the attached job description and person specification document.


This advert closes on Wednesday 14 Aug 2024

Proud member of the Disability Confident employer scheme

What skills and experience we're looking for

As a Senior Finance Business Partner, you will oversee the financial management for a number of Academy Hubs and support other Orchard Hill College Academy Trust ‘family’ financial management and strategic needs as required. You will be the key finance lead for the schools, seeking to add value to the development plans and any key financial changes that will impact the pupils and school. You will involved in the decision making process of all major projects and opportunities.

Requirements:

• Proven experience in a similar role, preferably within the education or public sector.
• Demonstrable knowledge of financial management, budget planning, analysis and reporting.
• Proficiency with Excel to a good or advanced level (Pivots, Sumifs, Lookups as a minimum).
• Experience of managing direct reports.
• Excellent communication skills.

What the school offers its staff

Please see the attached job description and person specification for full details on the role and the skills, experience and knowledge we are looking for.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

An exciting and unique opportunity has arisen for an enthusiastic, dynamic and self-motivated professional to join our clinical trials team at the Sutton site of the Royal Marsden.

You will be part of a team consisting of Pharmacists, Technicians and Assistants, who are always striving for excellence in all aspects of our work. We are working collaboratively as part of a Multi-Disciplinary Team to ensure we always deliver outstanding care to our patients.

This is an exciting time to join the Royal Marsden Hospital Clinical Trials Department. Our service is built around providing a high-quality service to our patients and staff of the Trust. The Oak Cancer Centre (a new, state-of-the-art treatment and research facility) opened in 2023 in Sutton which will speed up the translation of world-leading research into breakthroughs in treatment and care, transforming the lives of cancer patients at The Royal Marsden and beyond.

The hospital has recently introduced the EPIC digital health record system and we are looking to use the full capabilities of this system to support the pharmacy teams and become a more efficient and truly paperless department.
• The post holder will undertake duties involved in the provision of the clinical trials service within the pharmacy department, operating within procedures and current legislation governing the management of clinical trials and pharmaceuticals
• All Clinical trials must be carried out in accordance with current UK Clinical Trial Regulations, the Medicines for Human Use (Clinical Trials) regulation 2004 (EU Clinical Trial Directive) and all updates, together with ICH GCP guidelines and departmental procedures and ensure provision of a high-quality service to patients and staff at the Royal Marsden. As a member of the pharmacy clinical trials team you will be required to ensure that all of the relevant legislation and guidelines are adhered to at all times.

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.



For further information on this role, please see the attached detailed Job Description and Person Specification.
• Co-ordinate and maintain the Clinical Trials service in accordance with current UK Clinical Trial Regulations, the Medicines for Human Use (Clinical Trials) regulation 2004 (EU Clinical Trial Directive) and all updates, together with ICH GCP guidelines and departmental procedures and ensure provision of a high-quality service to patients and staff at the Royal Marsden.
• Setting up new clinical trials at RM, attending set-up meetings and working closely with Clinical Research Associates and Research Nurses.
• Be responsible for preparing and updating clear and concise pharmacy guides and assist with nurses preparation guidelines for clinical trials.
• Be responsible for ensuring that all pharmacy procedures are in place in time for recruitment of the first patient to a new clinical trial.
• Ensure storage condition records and accurate expiry records for clinical trials are kept up to date and archived for future reference.
• Be responsible for accurate record keeping and drug accountability of clinical trials.


This advert closes on Wednesday 31 Jul 2024

Proud member of the Disability Confident employer scheme

The Patient Experience team (PET) provides an accessible and responsive service by offering on the spot advice, support and resolution for patients, relatives and members of the public who wish to raise concerns about their care.

We are seeking applications from individuals with a passion for delivering a high quality service. Applicants should be dedicated to driving change, contributing to the delivery of an outstanding experience for all service users and their families, by supporting the resolution of issues, concerns and complaints within agreed timelines, and the Trust’s wider Patient Experience engagement and feedback processes.

You will provide a seamless service to patients, their families and other service users across the Trust and support staff in the clinical services in their handling of concerns raised as well as supporting the administrative functions of formal complaints and investigations.

We are looking for a dynamic, motivated individual who works well under pressure and is able to demonstrate exceptional and sensitive customer service skills. The successful candidate will have excellent verbal and written communication skills, particularly in dealing with difficult or challenging situations or individuals, and will have significant experience of working in a patient, public or customer facing role. The post holder will clearly demonstrate the ability to be assertive and use their initiative to effectively manage a caseload of ongoing complaints investigations and work well within a team to prioritise and manage conflicting demands.

The post holder ideally will have a base knowledge of the NHS Complaints process and wider governance work carried out within the NHS.

This is a challenging, but rewarding post, within a supportive team, focused on improving the experiences of people visiting our hospitals.

Thank you for your interest in this role.

Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here, and we are the Health Service Journal’s Trust of the Year in 2020.

The Care Quality Commission rated King’s Mill Hospital Outstanding and Newark, and Mansfield Community Hospitals Good. Overall, we are rated Outstanding for care.

For the last three years, we have been ranked as the best NHS Trust to work for in the Midlands and in 2020 we were the third best Acute/Community NHS Trust in England.

Happy colleagues deliver better care. Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients; we also care for you.

Our culture of learning, compassion and taking a person-centred approach are at the roots of our organisation. We would love you to join us.

To understand the role in more detail, please refer to the attached job description and person specification.


This advert closes on Wednesday 31 Jul 2024

Proud member of the Disability Confident employer scheme